Unlocking the potential of Airport Infrastructure - ACI … AFR/Files/pdf/19th AFR Annual meeting... · Unlocking the potential of Airport Infrastructure Rob Watkins SITA Regional

Unlocking the potential of Airport Infrastructure

Rob WatkinsSITA Regional Vice President

2010 ACI Conference | Sept 2010 | 2. 2010 ©SITA All rights reserved.

Healthcheck


Today’s objectives

n Share our industry research and implications for Airport operations– IT trends for Airlines 2010– IT trends for Airports 2009– Passenger Survey 2009

n What is SITA’s response and vision n Opportunity for Africa


Statistics


Statistics


What do passengers want?


Passengers are asking for improvements at the various steps in their journey

n Passengers are now asking for improvements at the “security screening and passport control” and “airport dwell-time” steps of the journey

n 57.8% of passengers (up by 18%) are ready to give confidential data to speed their way through airport terminals


Passengers welcome the expansion of self-service


What do the airlines want?


IT Priorities: Areas for investment

82%

Low High

44%

37%

35%

33%

35%

46%

41%

35%

Passenger operations & related servicesFlight operations

Aircraft operations

Passenger security

“Reducing cost of business operations” is top priority in driving IT investments


Passenger Operations & Self Service

50,7%

28,9%

21,6%

35,5%

19,5%

19,9% 12,4%

Currently

By 2013

Check-In:• Key element in self-service• Multi Channel as reality

0% 100%

Agent Internet Kiosk Mobilephone

2.4%


What are the airports saying?


13

Decrease14%

Increase45%

Stay the same41%

Expected change in Airport IT investment in 2010


14

Priorities in the IT investment decision –Investment Areas

61%

56%

51%

47%

44%

40%

28%

34%

42%

38%

43%

36%

6%

8%

4%

16%

12%

13%

6%

11%

Passenger processing & services

Passenger security

Aircraft operations (managing schedules, flights, etc)

Business support functions, e.g. finance, HR

General IT infrastructure upgrades

Baggage processing & management

High Priority

Medium Priority

Low Priority

No plans

Investment Drivers - Top Priorities:1. Airport safety & security 73%2. Customer service & satisfaction 69%3. Reducing cost: 62%4. Workforce productivity 54%


15

Plans to change IT strategy as a result of current economic climate

67%

66%

63%

57%

47%

45%

45%

37%

16%

13%

13%

32%

27%

35%

40%

49%

46%

51%

50%

80%

77%

77%

7%

3%

4%

9%

4%

13%

4%

11%

10%

Invest in applications to improve organisational productivity/efficiency

Invest in IT infrastructure consolidation (e.g. virtualisation)

Invest in solutions that lower enterprise costs

Renegotiate IT supplier contracts

Rationalisation of IT suppliers

Defer individual IT projects

Extend partnership with strategic IT supplier

IT outsourcing

Business process outsourcing

Invest in solutions with ROI of under 1 year

Reduce airport IT headcount

MoreNo changeLess


16

Trends with the most impact on organisation’s IT&T infrastructure & systems over the next three years

52%

50%

21%

29%

24%

32%

23%

26%

29%

24%

50%

37%

41%

32%

40%

30%

20%

26%

29%

35%

35%

36%

37%

44%

Electronic documents (aircraft maintenance, boarding passes)

Multi-stakeholder Collaborative Decision Making

Mobile device based services for staff

Mobile phone based services for passengers

Travel biometric solutions

IATA Fast Travel Programme (end-to-end self service)

Off-airport processing of passengers/baggage

Automatic tracking/tracing of people/objects

Impact - 1st2nd3rd


17

Expectations to implement new self service functionality

63%

32%

17%

12%

8%

11%

5%

6%

13%

11%

14%

13%

8%

11%

14%

6%

14%

15%

20%

23%

26%

17%

17%

10%

10%

43%

49%

53%

58%

62%

64%

78%

Kiosk for Check-in

Self-scanning of passports/ID documents at kiosk

Print bag-tags at kiosks

Common bag-drop locations (no agent)

Automated boarding gates

Kiosks for transfer self-service

Kiosks to report lost baggage

Kiosks for disruption management

Already done By end of 2010 By end of 2012 No plans


18

IT projects/services implemented/planned at airport

29%

27%

15%

14%

13%

11%

11%

6%

13%

17%

15%

6%

11%

6%

9%

11%

19%

28%

12%

27%

16%

56%

49%

49%

44%

69%

51%

67%

Automated gate docking systems

Ground & vehicle tracking systems

Collaborative Decision Making (CDM) tools

Receiving flight updates through AIDX (Aviation Information Data Exchange) message

Digital PMR services

WiMAX coverage for operations

Foreign Object Debris (FOD) systems

Already done By end of 2010 By end of 2012 No plans


What’s the outlook?

n "Computers in the future will weigh no more than 1.5 tons." (Popular Mechanics, forecasting advance of science, 1949.)

n "I think there's a world market for maybe five computers." (Thomas Watson, chairman of IBM, 1943.)

n "There is no reason why anyone would want to have a computer in their home." (Ken Olson, president, chairman and founder of Digital Equipment Corp, 1977.)

n "This 'telephone' has too many shortcomings to be seriously considered as a means of communication. The device is inherently of no value to us." (Western Union memo, 1876.)

n "640K ought to be enough for anybody." (Bill Gates of Microsoft, 1981.)


We offer business solutions to the ATI

CommercialManagement

TransportationSecurity

PassengersProcessing

BaggageOperations

CargoOperations

AirportOperations

AircraftOperations

Communication& Infrastructure

AeronauticalOperations

Ramp & GHOperations

BorderSecurity

Non-AeronauticalOperations


Digital airport: effectiveness and connectivityTechnology platform to enable process optimisation

Enabling mobility

Delivering personal and context aware services

Integrated & Collaborative


Biometric security solutions are maturing

ePassport

Automated BorderControl

Bag DropCheck InSelf Service

Security CheckpointRegistered Travelers

Self Boarding

Biometric Visa

PRE IFS PFADOC VIS CHK SEC OUT DEP ARR

Biometric solutions apply throughout the passenger journey

SITA proprietary and confidential information. ©SITA 2010 All rights reserved.

AIRPORT KNOW HOW


Workforce mobility is increasing efficiency and profitability

RampOperations

Airport Security Check-in Baggage

Handling

Passenger Check-in & Boarding with Mobile devicesv Allow us to deliver any service, anywhere v Will become an engine for driving competitive advantage§ Sell more services to passengers, payment solution across the airport§ Queue busting & disruption management§ Sales tools – culture change opportunity

Current SITA live trial…

Applications for SITA mobile middleware

MRO

SITA proprietary and confidential information. ©SITA 2010 All rights reserved.

AIRPORT KNOW HOW


Passenger@Airport

n Addresses a range of Business Intelligence applications for Airports, Airlines and Security Entities– Passenger counts– Passenger tracking for revenue maximisation

n Knowing when passengers are in the airportn Dwell time analysisn Flight demographics and purchasing habitsn Track time through security

– 2DBC validationn Display mobile 2DBC contents to security staff for validationn Duplicates, forgeries, right terminal, suitable timingn Check embedded digital signature


The Africa Airport Environment

n ACI Africa airports acknowledge the need to improve passenger processing, and reduce costs;

n Africa Airports have some differences, which are critical when developing a solution for this market:

– Airports manage an average of 1m pax pan Therefore a passenger processing solution needs to be cost effective;

– Less permanent resource at these airports to manage faultsn Therefore little opportunity to re-use supplier staff to manage faults etc;

– Inconsistent power supplyn Therefore the solution needs to have additional resiliency built-in;


SITA Approach

n Based on ACI demand and airport feedback (from questionnaires received to date) SITA is adapting our core proposition to meet the uniqueness of the Africa market environment;– SITA would welcome the opportunity to work with an airport to further

develop

n For example, CUTE Africa solution will :– Re-use existing platform and expertise

n Build on the existing SITA CUTE platform;n Be customised for ACI Africa using SITA design expertsn Be fully supported to improve airports current service levels;

– Focus on value for money :n Reducing infrastructure costs :

– By hosting infrastructure remotely (DUS data centre)n Redesigning Service Model :

– Remote Service Management– Skill local airport staff


Summary

n Passenger processing remains as the top but ‘value for money’ is critical for all airport stakeholders

n Maximize return on investment, with pre-positioning of new technology and reuse, and the integration of applications, to optimize running costs.

n Facilitating airline and wider stakeholder access to airport IT infrastructure will enable collaboration, commercial benefits and facilitate innovation.



Thank you

Documents

Unlocking the potential of Airport Infrastructure - ACI … AFR/Files/pdf/19th AFR Annual meeting... · Unlocking the potential of Airport Infrastructure Rob Watkins SITA Regional