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Level 2, 171 Clarence Street Sydney NSW 2000 Australia P: +61 2 9265 7080 E: [email protected]
Level 2, 171 Clarence Street Sydney NSW 2000 Australia P: +61 2 9265 7080 E: [email protected]
OHS Media Services Pty Ltd trading as Pacific Training Group ABN 88 116 734 920 RTO 110071 CRICOS Provider 03488K Hospitality Units of Competency V1 ML 16/11/15
UNITS OF COMPETENCY
SIT30313 Certificate III in Hospitality
SIT50313 Diploma
of Hospitality
SIT60313 Advanced Diploma
of Hospitality
SITXHRM301 Coach others in job skills *
BSBWOR203B Work effectively with others *
SITXWHS101 Participate in safe work practices * *
SITXCCS303 Provide service to customers * *
SITHIND201 Source and use information on the hospitality industry * * *
SIITHIND101 Use hygienic practices for hospitality service * * *
SITXFSA101 Use hygienic practices for food safety * * *
SITXCOM201 Show social and cultural sensitivity * * *
SITHIND301 Work effectively in hospitality service (workplace) * * *
SITHACS201 Provide housekeeping services to guests * * *
SITHACS202 Prepare rooms for guests * * *
CPPCLO2035A Maintain cleaning storage areas * * *
CPPCLO2009A Clean glass surfaces * * *
CPPCLO2001A Maintain hard floor surfaces * * *
CPPCLO2004A Maintain carpeted floors * * *
SITXGLC501 Research and comply with regulatory requirements * *
SITXWHS401 Implement and monitor work health and safety practices * *
SITXWHS301 Identify hazards, assess and control safety risks * *
SITXHRM401 Roster staff * *
SITXHRM402 Lead and manage people * *
BSBDIV501A Manage diversity in the workplace * *
SITXCOM401 Manage conflict * *
BSBITU2030 Communicate electronically * *
SITXCCS401 Enhance the customer service experience * *
SITXCCS501 Manage quality customer service * *
SITXMGT501 Establish and conduct business relationships * *
BSBMGT515A Manage operational plan * *
SITXMGT401 Monitor work operations * *
SITXFIN402 Manage finances within a budget * *
SITXFIN501 Prepare and monitor budgets * *
SITXWHS601 Establish and maintain a work health and safety system *
SITXHRM501 Recruit, select and induct staff *
SITXHRM503 Monitor staff performance *
BSBMGT617A Develop and implement a business plan *
SITXMPR502 Develop and implement marketing strategies *
BSBFIM601A Manage finances *
SITXFIN601 Manage physical assets *
