Unit 19

Conflict In Interpersonal

Communication

A. Negatives & Positives of Conflict1. negatives

a. increased negative regard for other

b. close yourself off from the other

I. Nature of Conflict

2. positives

1. forces you to examine a problem

2. allows you to express yourself

3. prevents hostilities from building up

B. Content vs Relational Conflict

1. Content = over objects, events,

and persons external to the dyad

2. Relational = between the two individuals involved

C. Conflict & Culture

1. differ in how they define/evaluate conflict

2. differ in perceptions of abuse

3. differ in the types of conflicts that will arise

II. Model of Conflict Resolution

A. Define the conflict

1. both content and relational conflict

2. with specific, behavioral terms

3. focus on the present

4. use empathy

5. avoid blame

6. use empathic understanding

7. avoid mindreading

B. Examine Possible Solutions

1. look for a win-win

situation

True Collaboration

2. avoid a win-lose situation

Win the battle - lose the war

C. Test Solution = put the plan into action

D. Evaluate the Solution = according to the criteria previously established

E. Accept or Reject the Solution

accept Reject

III. Conflict Management Strategies

A. Avoidance = physically leaving to ignoring

1. Nonnegotiation = special type of avoidance

2. should actively participate in the fight

B. Force = physical and/or emotional

Letstalk

C. Face Detracting & Enhancing Strategies

1. detracting = treating the other as incompetent, untrustworthy, or bad

2. enhancing = treating the other as competent, trustworthy, or good

D. Verbal Aggressiveness = method of winning an argument by inflicting psychological pain

E. Argumentativeness = willingness to stand up and argue for your point of view