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UNISON TIMES HAMBURG | GERMANY | THURSDAY, SEPTEMBER 20, 2018 | THIRD EDITION PREVENTING CONTAINER FIRES – A huge challenge for both the shipping and marine insurance industries NETWORKING OF OUR COMPANY ARTICLES OF THE MEMBERS & INSURERS IDC REVIEW 4 8 20

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Page 1: UNISON TIMES - unisonSteadfast€¦ · business. As an independent insurance agent and broker, we provide property, liability, marine and specialized insurance services to over 500

UNISONTIMESHAMBURG | GERMANY | THURSDAY, SEPTEMBER 20, 2018 | THIRD EDITION

PREVENTINGCONTAINER FIRES –A huge challenge for both the shipping and marine insurance industries

NETWORKING OFOUR COMPANY

ARTICLES OF THE MEMBERS & INSURERS

IDCREVIEW

4 8 20

Page 2: UNISON TIMES - unisonSteadfast€¦ · business. As an independent insurance agent and broker, we provide property, liability, marine and specialized insurance services to over 500

02

While this year’s Independence

Day Conference in Cuba still

echoes in our minds and we

joyfully reminisce our days in tropical

Havana with the legendary unison-convoy

drive along the Malécon in a fleet of vin-

tage cars typical of Havana, we now find

ourselves back in the midst of day-to-day

business, quickly approaching the last

quarter of the year.

Looking back at an eventful first half of

the year and focused on a veritable final

dash in the last quarter, I welcome you to

the 3rd unisonTimes edition in 2018.

We are very proud of the continuous

growth of unisonSteadfast and are pleased

to welcome new broker colleagues to our

network. You will find their short company

presentation on the following page.

In this edition, you will find articles of our

members on the current developments in

the international insurance markets as well

as a success story of a member, winning

the tender for servicing the international

risks of a client with the support of the

unisonSteadfast network. We would like

to encourage our members to share with

us articles and information they find inter-

esting and inspiring and look forward to

your editorial contributions in the future.

In the meantime, the integration of the

Steadfast model into our network is ad-

vancing. The implementation of the Cluster

model of our Australian colleagues on a

global scale is still in process and while

data collection is still underway, discussions

with multinational carriers have already

begun who have shown considerable in-

terest in this development.

We thank all members for participating in

the data survey conducted by KPMG and

for the trust you have placed in us.

Moreover, we have recently initiated ac-

cess to the Steadfast ERATO PI insurance

concept, aiming at providing a limit of in-

demnity of EUR 60 mil. in total to all of

our network members. With regard to

technological innovation, we are on the

verge of releasing a major update to our

IT environment.

We will soon launch the test phase of

our new operational process-integrated

IT platform uniNet 3.0 with a web-based

application.

Innovation and transformation have be-

come permanent and essential elements

in today’s business environment and we

are grateful for your support and assis-

tance in becoming a more powerful and

integrated network on a global scale.

Yours

Rolf Diekhoff

Dear members, dear business friends,

PROLOGUE

Page 3: UNISON TIMES - unisonSteadfast€¦ · business. As an independent insurance agent and broker, we provide property, liability, marine and specialized insurance services to over 500

03

Cornes & Co.,Ltd (Insurance Division)

offers insurance risk management

and consulting services to com-

panies operating in Japan and worldwide

through our partnership network.

Our origins can be traced back to 1864,

when we established an underwriting

agency (14 years before Tokio Marine was

established). This underwriting agency

business lasted until 1990 when we

changed over from underwriting to an

insurance agency and insurance broker

business.

As an independent insurance agent and

broker, we provide property, liability,

marine and specialized insurance services

to over 500 corporate clients in Japan.

RFIB is an independent international

insurance and reinsurance broker.

We opened our doors to business

in the heart of the City of London in 1980.

As an independent international insurance

and reinsurance specialists with in excess

of 220 associates, we arrange focused,

effective solutions for clients worldwide.

Our specialist teams focus on providing

access to major international markets,

including emerging nations through our

continually expanding global infrastruc-

ture. No matter your requirement, be it for

the usual or the unusual, RFIB can offer

the solution.

We provide focused, effective and tailor-

made solutions for our clients, placing

business into the London and international

insurance and reinsurance markets, also

from our regional RFIB hubs in the major

international centres of Singapore, Middle

East, Saudi Arabia and Africa. Across RFIB’s

business we have expert and seasoned

professionals with a comprehensive under-

standing of the intermediary business and

what it takes in today’s world to deliver the

right solution.

Classes of business on which we focus in-

clude: Marine (e.g. Liability, Cargo, Treaty

reinsurance, Ports and terminals, Terrorism),

Global Risk (e.g. P&C, Construction, Cyber,

M&A, Trade credit), and Reinsurance (e.g.

Aviation, Captive consulting, Treaty Rein-

surance).

Member:

RFIB Group Ltd

www.rfib.com

Contact:

Mr. Andrew Smyth

[email protected]

Member:

Cornes & Co Ltd

www.cornes.co.jp/en/

Contact:

Mr. Simon Wallington

[email protected]

NEW MEMBERS

Whether brokers, service partners

or insurance carriers – more than

1,000 companies across the globe

regularly read our unisonTimes

issues and this number is con tinu­

ously growing.

We would like to give you an op­

portunity to use our unisonTimes

as your mar keting tool, aimed at

enhancing your company’s degree

of brand recognition within the

global unison network.

+ 1/2­AD

in one issue € 500.–

+ 1/1­AD

in one issue € 1,000.–

+ 1/2­AD

in four issues € 1,000.–

+ 1/1­AD

in four issues € 2,000.–

If you are interested in placing an

advertisement, please contact us at

[email protected]

 AD

VE

RT

ISE

 HE

RE

Page 4: UNISON TIMES - unisonSteadfast€¦ · business. As an independent insurance agent and broker, we provide property, liability, marine and specialized insurance services to over 500

04

iXledger, a pioneer in blockchain en-

abled insurance solutions, and unison-

Steadfast, one of the largest international

broker networks, with over 590 brokers in

130 countries, 22,000 employees, and over

USD 20 bn in gross written premium, today

announced a partnership to develop a

solution based on iXledger’s blockchain

enabled platform to streamline work

processes and expand services to their

members and customers.

The initial phase of the strategic partner-

ship is focused on implementing solutions

to drive value through network manage-

ment, communications and knowledge

sharing. In addition, it is our vision to create

a next-generation online marketplace and

client management platform that will utilize

iXledger’s blockchain technology.

“Blockchain enabled solutions have great

potential to enhance member services, in-

crease customer engagement, grow rev-

enue and increase efficiencies,” Wolfgang

Mercier, President and CEO of unison­

Steadfast said.

“ Partnering with iXledger will enable us to utilize the capabilities of blockchain technologies to streamline processes in an increasingly complex regulatory land-scape, especially when dealing with cross-border communications and compliance.”

“unisonSteadfast has a reputation for

facilitating excellent service and the use

of state-of-the-art technology solutions,

which has enabled growth over the past

decade,” Ingemar Svensson, Founder and

CEO of iXledger said. “We are excited that a

global insurance organisation like unison­

Steadfast has recognised the capabilities

of iXledger and engaged our company as

their blockchain technology partner. We are

confident that our partnership will result in

greater control and visibility across complex

workflows across the member network,

achieving greater efficiencies.”

iXledger

iXledger leverages blockchain technology

to create innovative, next generation solu-

tions for the insurance industry that offer

all participants consistent, shared and se-

cure processes that increase efficiency,

reduce costs and have the potential to

grow revenue and loyalty by enhancing

customer engagement. iXledger is head-

quartered in London, with offices in New

York and Singapore.

unisonSteadfast engages iXledger as Blockchain Technology Partner

NETWORKING OF OUR COMPANY

Contact:

Mr. Andrew Hodgett

[email protected]

www.ixledger.com

Page 5: UNISON TIMES - unisonSteadfast€¦ · business. As an independent insurance agent and broker, we provide property, liability, marine and specialized insurance services to over 500

0505

UnisonSteadfast, the largest inde-

pendent insurance broker net-

work in the world with a premium

volume of USD 20 billion and around

22,000 employees, and Munich Re have

entered into a cooperation in the field of

natural hazards risks. The subject of this

cooperation is the use of the Munich Re

Risk Suite by the unisonSteadfast network

and its members.

Natural Hazards Assessment Network

(NATHAN) is used to assess natural hazards

risks worldwide to accelerate the business

processes of insurance brokers and their

customers, as well as to assist in portfolio

and claims management.

The NATHAN module is part of the Munich

Re Risk Suite and is based on an accurate

systematic collection of global hazard data

from four decades. Munich Re has devel-

oped a risk modelling process specifically

to make this gigantic risk database usable

for risk assessment purposes.

In addition to national and worldwide risk

assessments, the program also includes

location analyses and claims overviews.

In addition to address-specific individual

risks, entire risk aggregations can also be

checked and evaluated.

Besides running the program on your PC,

there are also NATHAN applications for

the smartphone and the tablet to perform

the respective data analyses.

Do you also need assistance in assessing

storm, hail, flood and earthquake risks for

your premises or a customer‘s sites, or for

general location analysis?

If you are a unisonSteadfast member

interested in using the NATHAN tool,

please contact:

Mr. Henrik Herrera

[email protected]

You will then receive more information

about the terms and functionality of this

offer.

NETWORKING UNSERES UNTERNEHMENS

 NATHAN for Location Risk IntelligenceunisonSteadfast partners with Munich Re

About Munich Re

Munich Re is one of the world’s lead-

ing providers of reinsurance, primary

insurance and insurance-related risk

solutions. The group consists of the

reinsurance and ERGO business seg-

ments, as well as the capital invest-

ment company MEAG. Munich Re is

globally active and operates in all lines

of the insurance business.

Since it was founded in 1880, Munich

Re has been known for its unrivalled

risk-related expertise and its sound

financial position. It offers customers

financial protection when faced with

exceptional levels of damage – from

the 1906 San Francisco earthquake to

the 2017 Atlantic hurricane season.

Munich Re possesses outstanding

innovative strength, which enables it

to also provide coverage for extra-

ordinary risks such as rocket launches,

renewable energies, cyberattacks, or

pandemics. The company is playing a

key role in driving forward the digital

transformation of the insurance in-

dustry, and in doing so has further

expanded its ability to assess risks and

the range of services that it offers.

Its tailor-made solutions and close

proximity to its customers make

Munich Re one of the world’s most

sought-after risk partners for busi-

nesses, institutions, and private in-

dividuals.

Background image:Esri, DigitalGlobe, GeoEye, Earthstar Geographics, CNES/Airbus DS, USDA, USGS, AeroGRID, IGN, and the GIS User Community

Page 6: UNISON TIMES - unisonSteadfast€¦ · business. As an independent insurance agent and broker, we provide property, liability, marine and specialized insurance services to over 500

06

UnisonSteadfast has entered into a

formal alliance with The Harmonie

Group and its sister group, the

Canadian Litigation Counsel. Here is a bit

about this interesting global network of

independent insurance law firms. To view

more, visit: www.harmonie.org.

About The Harmonie Group

The Harmonie Group was founded in

1992 at the Harmonie Club in New York

City, when several experienced and well-

respected members of the defense bar met

to discuss forming a national network of

high quality law firms that had the proven

ability to serve the special needs of the risk

industry. The Group believed then, as it

does now, that both clients and attorneys

benefit from a better understanding of

the unique circumstances and concerns

facing each of them.

The members at the initial meeting wanted

to create an organization where quality

members would be encouraged to intro-

duce their quality clients to other members,

to promote an exchange of ideas between

clients and lawyers, and to have frank

discussions concerning the lawyer / client

relationship.

Potential Harmonie Group members were

identified from contacts in the following

areas: the risk industry, the International

Association of Defense Counsel, the

Federation of Defense and Corporate

Counsel, the Defense Research Institute,

the American Bar Association Sections,

and from law firms having high industry

ratings. The founding members, and later

the organization as a whole, carefully

identified quality firms in jurisdictions

across the country, from which the best

of the best, were chosen to join.

Since inception, Harmonie has expanded

into an international network of defense

firms with 58 firms in the US. The sister

group the Canadian Litigation Counsel

has 8 firms in Canada. In total, around the

world, the network has over 100 defense

firms with more than 5 000 lawyers to

serve your legal needs.

The Harmonie Group provides interna-

tional access to excellence. The defense

firms in our network handle complex and

difficult high stakes litigation for corpora-

tions, third-party administrators and insur-

ance companies. The process of looking for

counsel can be time consuming, uncertain,

Formal alliance with The Harmonie Group and Canadian Litigation Counsel

Connecting peopleFor years now, our global network has

been successfully connecting partners

worldwide. This year, we were more than

delighted to learn that we are not only

successful in supporting our members in

building up business relations, but also

the private ones as two of our members

and wonderful friends Natalia Zaborovska

of MAI CEE and Darryl Morris of Ceneta

got married on July 4th.

The beautiful wedding celebration took

place in Darryl’s hometown Perth in

Australia.

We would like to congratulate Natalia

and Darryl on this very special occa­

sion and wish this great couple all the

happiness, lots of love and magic mo­

ments! May you have many wonderful

years together!

and difficult. Harmonie is a by invitation

only network where the firms are subjected

to a rigorous review process to meet our

standards, ethics and values before they

are invited to join. The Harmonie Group is

pleased to provide online access to the law

firm directory and the 24-Hour Emergency

Response Directory on the website at

www.harmonie.org.

unisonSteadfast notes that while accept-

ing that our alliance is non-exclusive, we

highly recommend that if you have need

for legal services around the world, this

would be a good choice to investigate to

see if the local Harmonie Group member

is able to assist. As with all business deci-

sions and choices, your full due diligence

is required to see if this is a good fit for

your needs.

NETWORKING OF OUR COMPANY

Contact:

Mr. Tim Violet

[email protected]

www.harmonie.org

Page 7: UNISON TIMES - unisonSteadfast€¦ · business. As an independent insurance agent and broker, we provide property, liability, marine and specialized insurance services to over 500

07

Our members have expressed great

interest in having an extensive PI

umbrella solution provided by

unisonSteadfast for the network.

Steadfast Australia itself has run a Group

Professional Indemnity policy for its

members since 2004.

They have maintained market leading

pricing for 14 years, providing coverage to

262 insurance brokerages over Australia

and New Zealand.

The policy offers a limit of AUD$ 100 m

AOC with full reinstatement and cascading

layers.

In addition to the Professional Indemnity,

the unisonSteadfast brokers are invited

to access the placing facilities of Stead-

fast Group Limited in London.

By using the Steadfast London office,

unisonSteadfast brokers benefit from

the greater leverage Steadfast has in the

London market in all lines from property

through financial lines and casualty lines.

With this increased leverage comes the

ability for our office to share the commis-

sions that flow from London placements

with the producing unisonSteadfast broker.

The attraction of the London market is

still strong, and its multi-jurisdictional

capability will prove invaluable to our

global network.

Benefits for unisonSteadfast brokers

+ Access to Global Lloyd’s

Hubs in Miami, Singapore

and London

+ Increased occupation

apetite

+ Greater leverage with

London Market Insurers

+ Increased commissions

+ Multi-Jurisdiction

Capabilities

For placing inquiries, please contact the

Head of the London office, details below:

David Saxton

Head of London

52-54 Gracechurch Street,

London, EC3V 0EH

Direct Tel: +44 (0)20 37 45 89 02

Mobile: +44 (0)79 03 87 44 02

E-Mail: [email protected]

www.steadre.com.au

Should you have any questions or require

any further clarification, please feel free

to contact our unisonSteadfast team in

Hamburg.

If you are interested in this offer, we

kindly ask you to provide the following

information:

Policy data

+ Insurance Carrier

+ Limits of indemnity

+ Insurance Period

Claims data

+ Ground up loss data

(5 years history)

+ Includes paid, reserves,

currency, open/closed

+ Type of claim

+ Claim jurisdiction

+ Was claim litigated or settled

You are kindly requested to send the data

directly to our assistant, Ms. Polina Balko

at [email protected].

Professional Indemnity Policy (PI) for the global unison network

Steadfast London open for London placements

NETWORKING OF OUR COMPANY

Benefits for unisonSteadfast brokers

+ International program

+ Advantage of group buying

+ Limits of indemnity to align

with international brokers

+ Excess limits over

locally issued policies

Coverage

Wordings structure to respond to the

breadth of jurisdictions and legal re-

quirements:

+ Both Common Law and

Civil Law jurisdictions

+ Differing country legislation

Page 8: UNISON TIMES - unisonSteadfast€¦ · business. As an independent insurance agent and broker, we provide property, liability, marine and specialized insurance services to over 500

08

As a highly specialised Marine in-

surance broker, Care has been

following with careful attention

the recent container fire events. What

can be learned?

Container fires have recently been quite

an issue, following two events in the

middle of the Arabian Sea affecting large

merchant vessels. Two fires in ten days

on vessels of the same owner is definitely

a bad coincidence.

These are just the latest episodes in a long

series of fires that have afflicted and continue

to afflict maritime transport. According to

the American Bureau of Shipping (A.B.S.),

the phenomenon has been driven by the

introduction on the market of increasingly

larger container ships with consequent risk

aggregation, where a single event generates

an exceptionally large number of losses.

But naval gigantism is not the only issue;

the causes and sources of ignition can be

ARTICLES OF THE MEMBERS & INSURERS

multiple and are due to malfunctions of

equipment, accidental causes related to

working with flames or the lack of pre-

caution in the stowage of flammable sub-

stances or solid bulk materials, reacting and

self-combusting. And it is precisely these

goods that constitute the main cause of

this phenomenon.

Many fires are in fact unfortunately linked

to the mendacious declaration of the type

of cargo stored in the containers. According

Preventing container fires, a huge challenge for both the shipping and marine insurance industries by Federica Costagliola di Polidoro, Marine Claims Manager, Care International Insurance Broker

Page 9: UNISON TIMES - unisonSteadfast€¦ · business. As an independent insurance agent and broker, we provide property, liability, marine and specialized insurance services to over 500

09

to reports by Gard, substances at risk of

misdeclaration are generally calcium

hypochlorite, coal (sometimes registered

as “disinfectant” ,“water tube tablets”),

lithium ion batteries (registered as “cell

phone accessories”), paints and aerosols.

It is clear that this issue is the more “def-

lagrating” the greater the capacity of the

ship. Prohibiting the transport of such sub-

stances is an utopian if not even counter-

productive hypothesis, as the market de-

mand for these commodities is strong.

An excellent ally in this challenge can

surely come from technological devel-

opment and IT systems able to monitor

loads. In order to make the checks homo-

geneous and the degree of security certain,

however, these systems should be put in

place by all the involved companies.

The goals of fire prevention are essentially

to reduce the risks to life, the ship, its

load and the environment, preventing

the deve lopment of fires and explosions.

Effective measures such as firebreak

divisions, the removal of risk zones from

peopled areas, the restriction of the use

of combustible materials and an accurate

identification of dangerous goods, duly

declared, are required.

All these listed measures constitute the

first and most important phase, necessary

to avoid or mitigate the risk. However, it is

useless to deny that ordinary business is

still far from fully implementing all these

requirements. Thus, the importance of a

retrospective mitigation system emerges,

which is nothing else but insurance.

As already widely stated, the damages

resulting from „misdeclaration“ and fire

often have extensive and economically

exaggerated consequences. Precisely for

this reason, a proper marine insurance

policy should be equally as extensive and

capable to limit the risk and reduce dam-

ages, to the full benefit of the business.

Member:

CARE International Insurance Broker

www.brokercare.com

Contact:

Mr. Matteo Giulio Albertini

[email protected]

ARTICLES OF THE MEMBERS & INSURERS

Page 10: UNISON TIMES - unisonSteadfast€¦ · business. As an independent insurance agent and broker, we provide property, liability, marine and specialized insurance services to over 500

10

Seventeen Group has announced that

it has acquired Everard Insurance

Brokers Limited (‘Everards’) on the

2nd July for an undisclosed sum.

Everards are based in West Malling, Kent, and

was established in 1969. It is a specialist

marine and marine trades broker as well as

handling general clients. Everards controls

gross written premium of £ 10 million. The

vendors Stephen Roper and Tim Gilbert

plus all staff will be remaining with the

business which will continue to operate

out of the existing West Malling premises

and operate as a specialist division within

Seventeen Group’s broking subsidiary

James Hallam Limited.

Stephen Roper, MD of Everards comments

“We thought long and hard about the type

of broker we would want our staff and

clients to join and James Hallam within

Seventeen Group felt like the right choice

from the outset”.

Fellow Everards Director Tim Gilbert adds

“Having developed the business and its

reputation over many years we are keen

to see these foundations built upon. We

can add enormously to James Hallam in

terms of our specialist knowledge and

will likewise gain from being part of a

specialist dynamic Group”.

Seventeen Group is a privately owned

insurance Group which includes James

Hallam insurance brokers,

Touchstone Under writing

and 4Sight Risk Management.

Paul Anscombe, Chief Executive Officer of

Seventeen Group comments

“ The acquisition of Everards is consistent with our strategy of growing and creating specialist lines of business. The team in West Malling are hugely knowledgeable in their field and are ambitious to grow the business. Everards have excellent relationships with their key insurers which we are keen to maintain and to expand the product range”.

Anscombe further adds “We were sup-

ported in this transaction by Paul Hambrook

and the Clydesdale Bank insurance team

and we will seek to work with Clydesdale

on future opportunities going forward.

We are also grateful to Gary Medcraff

of Darwin Smith for introducing

Everards to us. Successful acquisi-

tions require experienced business

partners and there is no doubt that

both Clydesdale bank and Darwin

Smithwere instrumental

in helping both parties

achieve our desired outcomes.”

About Everard Insurance Brokers

Everard is a forward thinking independent

Marine Insurance Broker established in

1969. We have two in-house schemes

specifically tailored for marine businesses.

We are able to provide a wide range of

covers including Marine Traders Combined,

Combined Liabilities, Marine Instal lations,

Builders Risks, Professional Indemnity,

Contractors All Risks and associated in-

surances such as Motor Fleet and Proper-

ty to name a few.

With our exclusive scheme arrangement

we feel that we will be able to provide you

with something a little different from your

existing insurance provider. Although we

deal with a wide range of providers we

draw the line at providing „cheap“ cover

at the expense of quality. We are happy to

avoid those providers who offer poor ser-

vice, substandard policies or inferior cover.

All of our clients deserve better cover year

on year.

Seventeen Group announces specialist broker acquisition in Kent

Member:

James Hallam Limited SME

www.jameshallam.co.uk

Contact:

Mr. Gary Jago

[email protected]

ARTICLES OF THE MEMBERS & INSURERS

Page 11: UNISON TIMES - unisonSteadfast€¦ · business. As an independent insurance agent and broker, we provide property, liability, marine and specialized insurance services to over 500

11

Beginning September 1, all general

insurance companies in India will

have to offer third-party motor

insurance for longer duration as against

one year at present. This follows a

Supreme Court’s order dated July 20

in which it made it clear that third-party

insurance cover for new cars and

two-wheelers should mandatorily be for

a period of three years and five years,

respectively.

Accordingly, insurance regulator IRDAI

has directed companies to collect the

premium for the entire term but recognise

the same over the duration of the policy.

So, gross written premium for each year

will be total premium divided by cover-

age duration, while the rest of the funds

would be considered premium deposit or

advance premium.

From a consumer’s perspective, long-term

premium payments would substantially

increase the initial outgo on purchase of

new vehicles. Prima facie, the order will

increase insurance penetration and will

benefit insurance players. While it is still

early days, we outline the dynamics of the

third-party motor insurance industry and

how this move will impact growth and

profitability of the insurers.

Motor insurance: The largest segment for

general insurers in FY 17

Motor insurance is offered for private motor

cars, two-wheelers and commercial ve-

hicles and consists of third-party liability

(TP) as well as own-damage cover (OD).

The latter protects a vehicle owner from

damage or theft to his / her own vehicle.

OD coverage is optional and insurers can

set premiums freely based on their risk

parameters.

Third­party motor insurance mandatory

but a tariffed product

TP motor insurance covers the legal liabil-

ity for the damage caused by the insured

Third-party motor insurance ruling: Here’s how it impacts the general insurance companies

ARTICLES OF THE MEMBERS & INSURERS

Page 12: UNISON TIMES - unisonSteadfast€¦ · business. As an independent insurance agent and broker, we provide property, liability, marine and specialized insurance services to over 500

12

vehicle to a third party in case of bodily

injury, death and damage to third-party

property. Unlike OD motor insurance, TP

motor insurance is mandatory. Every motor

vehicle owner in India is required to pur-

chase TP motor insurance and insurers

cannot refuse to sell customers the same.

TP motor insurance is a tariffed product,

which means pricing in this segment is

regulated. The premium rates for TP motor

insurance are set by the Insurance Reg-

ulatory Development Authority of India

(IRDAI) and reviewed and adjusted every

year by them using a prescribed formula

which considers cost inflation, frequency

of claims, average claim size and expenses.

Low profitability of TP motor segment

In the past, the TP motor insurance segment

had a combined ration higher than 100 %.

The combined ratio (measure of an in-

surer’s profitability) above 100 % indicates

that an insurance company is paying out

more money in claims and operating ex-

penses than it is receiving from premiums.

Profitability in TP motor insurance seg-

ment is contingent to a large extent on the

premium / tariff hike announced by IRDAI.

The regulator has offered average premium

hike of about 6.1 % for FY19 as against an

average hike of 15.3 % for FY18. Insurance

companies suffer losses if the hike an-

nounced falls short of claims inflation.

IRDAI revises motor third-party rates on

an annual basis. Depending on claims ex-

perience, the insurance companies prices

the renewal premium. However, in the

long-term policies, the insurer cannot re-

vise the premium rates for the duration of

the policy. So, the newly mandated long-

term policies can hurt profitability of insur-

ance companies if the business is written

at low prices and can lead to reserve de-

ficiencies.

The long-term profitability of insurers in the

motor segment is to improve with passage of

The Motor Vehicles (Amendment) Bill, 2016.

Longer duration policies will boost pre­

mium growth for insurance companies

Industry TP motor insurance GDPI grew

at 21.5 % CAGR between January 2015 to

December 2017, driven by increasing in-

surance penetration, higher vehicle sales

and upward revision of tariffs by IRDAI.

Despite being more advanced than other

forms of non-life insurance products in

India, motor insurance still continues to be

Member:

Prudent Insurance Brokers

www.prudentbrokers.com

Contact:

Mr. Shamsher Singh Dhupia

[email protected]

underpenetrated relative to global levels.

CRISIL Research estimates that only 60 %

of cars older than 3 years are insured in

India as against the global benchmark of

90 % and only around 25 % of 2-wheelers

are insured against a global benchmark of

over 90 %.

The first year policy is sold through the

dealer but in later years it is through an

agency or online. The renewal rate is poor.

The long-term policies will reduce the

uncertainty related to renewal premium.

Hence, we see strong growth in TP mo-

tor insurance premiums driven by both

growth in new vehicle sales and long-

term policies.

ARTICLES OF THE MEMBERS & INSURERS

Source: https://www.moneycontrol.com/news/business/moneycontrol-research/sc-third-party-motor-insurance-ruling-heres-how- it-impacts-general-insurance-companies-2901361.html

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13

Philippe Beti has been appointed

Managing Director of Ascoma

Cameroun and the Central West

Africa Zone (Burundi, Central African

Republic, Equatorial Guinea, Rwanda,

Chad), in replacing of Sylvain Cousin, who

led Ascoma Cameroon for 15 years.

Moustapha Tawel Kamara joined Ascoma

in April 2018 as Director of Ascoma Mali.

He held various positions among African

Insurance. Aboubacar Kabore has been

appointed Director of Ascoma Niger

since April 2018. He previously worked

Our longstanding client Barenbrug,

worldwide leading in grass seed

production, research and devel-

opment and marketing & sales of pro-

fessional grass seed for various applica-

tions, with a worldwide turnover of over

€ 250,000,000 and 740 employees pro-

ducing 82,000 tons of grass seed per year,

has chosen to appoint the unisonSteadfast

brokers in 15 countries around the world,

based upon a survey of their insurance

portfolio carried out by the Concordia de

Keizer account team last year.

They have put an enormous effort in

collecting all the necessary data and to

present it to Barenbrug Holding.

Due to the flexibility and professionalism

of the unisonSteadfast network, Barenbrug

Holding decided to appoint Concordia de

Keizer to start negotiations for the im ple-

mentation of international programmes

for their Property damage, Business inter-

ruption, General and Products liability,

Director’s and Officer’s liability and Marine

insurance.

for Ascoma in Ivory Coast. Ascoma Benin

celebrated 10 years of existence on June

27th. On this occasion, Michel Glazman,

outgoing Managing Director of Ascoma

Benin, hands over his successor Landry

Malan, who joined the Ascoma Group in

2002 in Ivory Coast.

Ascoma’s International desk in Paris is at

your disposal for any request in Africa.

Member:

Ascoma

www.ascoma.com

Contact:

Mr. Laurent Gizardin

[email protected]

Appointments at Ascoma

Barenbrug Holding – a client success story

Member:

Concordia De Keizer

www.concordiadekeizer.nl

Contact:

Ms. Judith Huisman

[email protected]

Henry van

den Heuvel

Account Director

Harold Nijkamp

Sr. Account Manager

Judith Huisman

Manager Account

Support

Aimee Frik

Account Support

With our colleagues around the globe, we

are proud to add value to the success of

Barenbrug and provide professional risk

management and insurance services.

With thanks to the Concordia de Keizer

account team!

ARTICLES OF THE MEMBERS & INSURERS

Page 14: UNISON TIMES - unisonSteadfast€¦ · business. As an independent insurance agent and broker, we provide property, liability, marine and specialized insurance services to over 500

14

The National Health Protection

Scheme (NHPS) of India proposed

in the Union Budget 2018 is a

mega health insurance scheme aimed at

covering over 100 million poor Indian

families with the benefits flowing to about

500 million people. The per family cov-

erage is proposed to be Rs. 5,000,000.00

(about USD 7246.00). Tentatively, Rs.

1,100.00 (USD 16) has been thought of as

the cost per family to provide the health

cover of Rs. 5,000,000.00 for which the

proposed budget for the scheme would

be about Rs. 110 billion (USD 1.60 billion).

Indians pay about 62 % of health expen-

diture out of their pocket. As compared

to this, Brazil pays 26 % and China 32 %.

Therefore, such proposed health insur-

ance scheme is projected to mitigate the

out-of-pocket expense significantly.

If successfully implemented, arguably such

scheme could turn out to be the largest

health care programme in the world,

funded by a government. In India, as of now,

hardly 5 % of the population is covered by

the health insurance. The new scheme

aims at covering about 40 % which will

be a huge step forward. This scheme is a

follow-up to the various health care plans

already in place by the government such

as Rashtriya Swastha Bima Yojna (RSBY)

or the National Health Insurance Scheme

which is currently running in about

17 states and provides benefit to the tune

of Rs. 30,000.00 annually to the poor

families. The new scheme would enhance

the benefits multi-fold.

A back-of-the-envelope calculation shows

that NHPS will require a budgetary allo-

cation of 2.5 % of the GDP as against the

current allocation of 1.65 % of the GDP.

Moreover, it will not be easy to roll it out,

as we see several challenges.

Pricing of the product

Group Health Insurance in India is a bleed-

ing portfolio both for the public-sector

insurers and the private sector general

insurers, including the stand-alone health

insurers. Accordingly, it is yet to be seen

whether the insurers who are for bottom-

line results would at all be interested in

participating in the scheme.

Lack of infrastructure

Lack of infrastructure in rural areas coupled

with lack of doctors and management

mechanisms may make the scheme difficult

to execute in various under-developed

areas. India has 80 doctors per 100,000

population on the average, which is quite

low. Also, the health care sector will have

to grow its infrastructure in combination

with the general infrastructure. For ex-

ample, availability of a hospital would be

of help only when there is an adequate

transport network and a road network for

the patients to reach the hospital from the

neighbouring areas.

Furthermore, non-availability of the various

facilities in the small to midsize hospitals

compel the patients to move from one

place to another with duplication of various

investigations, useless stay and increase in

the overall expenses.

Out of about 1.3 million private in-patient

health care providers, nearly 91 % are

located in the metros and some prosperous

districts. For a private entrepreneur, mostly

the market opportunity comes before the

welfare of the poor. Therefore, having

facilities in rural areas would remain a

matter of huge incentivisation.

Revolutionary health insurance plan for India

ARTICLES OF THE MEMBERS & INSURERS

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15

Administration of the scheme

In order to provide cashless, paperless

and quality medical care for hospitalisa-

tion, state-level agencies are proposed to

be formed. The operational efficiency of

these agencies will be a matter of concern.

Hospital bills

The government has various suggested

“package rates” for operations and other

procedures. Controlling the same and

keeping it under limit may not be fully

possible. Indian Medical Association (IMA)

has recently asked for increasing the rates

since such “package rates” cannot cover

even 30 % of the cost of procedures ac-

cording to IMA.

Potential Fraud

For a below-poverty-line family, an an-

nual medical benefit of Rs. 5,000,000.00

may be seen as a lottery. There is likely

to be huge claims from such poor under-

nourished people. Even if 20 % of the

families claim 20 % of the annual benefits,

the system will have an injection of about

Rs. 200 billion or USD 2.90 billion as the

claim money. This amount will go to the

hospitals, doctors, surgeons, patholog-

ical laboratories, drug manufacturers and

others related to the trade. As of now,

this could be the biggest incentive to the

people in the medical trade. The magni-

tude of the potential fraud is also likely

to be huge. The government is aware of

such possibility and it is going to set-up a

National Health Agency with compre-

hensive fraud control mechanism.

Conclusion

Although there are challenges, a universal

health care scheme is definitely the need

of the hour. If a concerted effort is made

to execute the project with an honest

approach, not only will the poor citizens

of India be benefitted but it will make

India a truly socially conscious nation. A

simultaneous focus on enhancing the

primary health care should continue with

a price-capping mechanism for various

drugs, hospital rooms, procedures and

investigations. Besides the focus on infra-

structure, intent and strictest enforcement

of all the positive measures under close

supervision, the success of this scheme

would crucially hinge on all states coming

on board.

It is understood that NHPS would require

a contribution of 40 % from the states,

which may not necessarily be accepted

by all the states who may run their own

health schemes through the lowest bidding

insurer. Some states may go in for a trust

model where the government sets up a

trust playing the role of the insurance

company. Such health insurance schemes

may be viewed similar to Mexico’s Seguro

Popular Scheme. Thailand also has a

similar scheme running.

In case of the insurance model, the gov-

ernment has to highlight the long-term

opportunities of cross-selling of other

retail insurance products to this insured set

of population. The development of various

fraud control mechanisms should be en-

couraged so that in the long run, the

scheme will become profitable even on a

stand- alone basis. Otherwise, the private

insurers may not be attracted to partici-

pate in the scheme.

Member:

Preferred Partners

Insurance Brokers (PPIB)

www.ppib.in

Contact:

Mr. Samiran Lahiri

[email protected]

Finally, the most important task for the

government should be to ensure that the

pharma and the medical industries cannot

take the driver’s seat with better bar-

gaining power to put things in their favour

and negate the ultimate welfare objective

of the government. Health care is a con-

tinuous process and such government

initiatives must be in principle supported by

all, keeping in view the long-term benefits

it can bring to the people as well as to the

economy, if executed properly.

ARTICLES OF THE MEMBERS & INSURERS

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16

TGC Asia is delighted to intro-

duce MM2H, Malaysia My Second

Home, an exciting migration pro-

gram we are thrilled to support with a

variety of affordable, comprehensive health

insurance plans.

We have Plans 110, 160, 200 and 300 that

offer guaranteed acceptance, no medical

tests, no waiting periods, no co-payment, no

waiting and no complicated forms to fill in.

The MMH2 program is the brainchild of the

Malaysian Ministry of Tourism and Culture.

It is designed to let people from all over

the world who fit the right criteria to move

to Malaysia along with their loved ones

and enjoy a wonderful new life.

If you are accepted for MM2H, you will get

a multiple-entry social visit pass, which is

yours for ten years and is also really easy

to renew if you want to stay for longer. If

you are inspired to bring up your children

in Malaysia, create a brilliant career here,

make a magical life for you and your family,

you will be given a warm welcome.

Live well and peacefully in a tolerant,

happy country

+ Malaysia is a tolerant, peaceful place

where everyone has the right to

cultural and religious freedom

+ Our schools, colleges and univer-

sities are excellent

+ You will discover glorious beaches

and landscapes, wildlife, history, an

exciting sporting scene, plus great

food and wonderful shopping

Perfect for ambitious people who love the

good life

The MM2H scheme is available to people

from any country recognized officially by

Malaysia. It does not matter what race,

religion, gender or age you are. If you‘re

accepted for the program you can auto-

matically bring your spouse and any un-

married children aged under 21 with you.

About the Malaysian economy

Malaysia‘s vibrant international business

scene is perfect for ambitious people who

want to make their mark on the world of

commerce.

+ The Malaysian economy is the 4th

largest in Southeast Asia and the

world‘s 38th largest economy

+ Malaysian labor productivity is a lot

higher than Thailand, Indonesia,

Philippines or Vietnam

+ Malaysia is home to many knowl-

edge-based industries and cutting-

edge manufacturing technologies,

and has a powerful digital econ-

omy

+ Malaysian people have a much more

affluent lifestyle compared to other

upper-middle income countries

+ Malaysia has low national income

tax, plus low cost local food, fuel

and household goods

+ Malaysia offers fully subsidized single

payer public-healthcare and com-

prehensive social welfare benefits

If you would like to change your life for the

better, you can find out more about MM2H

from us. We, at TGC Asia are also able to

source and provide the best general and

commercial insurance products for busi-

nesses and individuals in every imaginable

circumstance, sector and industry.

Migrate to beautiful Malaysia with MM2H

Member:

TGC Asia Sdn. Bhd.

www.tgc-asia.net

Contact:

Mr. Alan Lim

[email protected]

ARTICLES OF THE MEMBERS & INSURERS

Page 17: UNISON TIMES - unisonSteadfast€¦ · business. As an independent insurance agent and broker, we provide property, liability, marine and specialized insurance services to over 500

17

1. Background

Within our international programs, we

provide Freedom of Services (FoS) Master

Policies, which are an important corner-

stone of our multinational insurance pro-

position (MIP). For international programs

concluded with parent companies out-

side the EEA, exposures in the FoS area

have for many years been covered from

the UK. As you may know, we are currently

implementing plans to move this service

from the UK to Spain.

By bringing the FoS Network Center to

Madrid, Spain, we will leverage the proven

expertise on international programs within

Spain as well as executing on the strategy to

align our service delivery for international

business within International Programs.

Zurich is operating a phased approach

to transferring policies depending on the

currency they are issued in:

Phase 1 (March 2018)

All policies renewing on or after March 28,

2018 and issued in EUR currency (with

the exception of Corporate Accident and

Business Travel). Remaining policies (i.e.

non-EUR policies and CABT) will be

renewed and serviced by the UK

FoS Hub until Phase 2.

Phase 2 (September 2018)

All policies renewing on or

after September 15, 2018 in

all other currencies, i.e. USD,

GBP and CHF as well as CABT.

2. What does this mean for customers

and brokers?

All policy issuance, invoicing and collec-

tion, Underwriting support and Claims

handling will be handled in Madrid (Spain)

and renewed by the Spanish Branch of

Zurich Insurance PLC (ZIP), our main Eu-

ropean entity Zurich Insurance Public

Limited Company, rated AA- by S&P.

3. Questions and answers

3.1 Which country (Spain or UK) is re­

sponsible for the policy during the phased

approach?

Any policy issued by ZIP UK will remain the

responsibility of, and be serviced by, the UK,

until further notice or expiry date. This in-

cludes all open or yet to be reported claims.

3.2 What are the main contractual

changes?

+ The Insurer will be Zurich Insurance

PLC Sucursal en España, Madrid.

+ Policies will provide for Spanish law and

jurisdiction. An exception applies to

policies integrated into an International

Program produced in Switzerland,

where like today, Swiss law may in most

cases be chosen.

+ A Policyholder from the EEA is needed.

Exceptions will be checked on a case

by case basis.

+ In addition, some changes are needed

mainly around mandatory legal clauses

such as data protection etc.

3.3 Intermediation

Brokers should ensure that they have the

appropriate licences to intermediate the

policy issued via the FoS Servicing Center

in Madrid.

3.4 What difference does changing the

governing law of the policy from English

law to Spanish law make?

The change from English to Spanish law

is a change from Common Law to Civil

Law. Overall, any impact will always de-

pend on the actual wording at hand and

the individual circumstances of the loss.

Zurich’s Freedom of Services Center relocates to Spain

ARTICLES OF THE MEMBERS & INSURERS

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18

To enable you to better understand

Zurich’s products and solutions,

and the different types of risk we

write, we have created a mobile app that

allows you to view our risk appetite by

industry and products.

With the new app now live, we would en-

courage you to download it on to your

smart devices. Users of Apple devices can

download it now via the App Store and

users of Android devices can download it

via the Play Store (search for “Zurich Risk

Appetite”).

The app provides you with a quick and

easy way to access our global product

capabilities. You and your colleagues

should now be able to easily find specific

propositions or relevant local contacts for

a particular line of business by country.

By the end of July 2018, the following

countries / regions will be available on

the tool:

+ Global

+ Belgium

+ Germany

+ The Netherlands

+ Spain

+ Switzerland

+ UK

We will be adding more countries (cover-

ing all regions) to the tool in the months

ahead. With information on who to con-

tact, risk appetite, coverages and capabili-

ties all available at the swipe of a finger, the

app will truly support you in discussions

with your clients.

If you have any issues downloading the

tool, or would like to discuss it and its

functionality in more detail, please contact

our contact person or your local Zurich

contact.

Zurich releases mobile risk appetite app for commercial risks

In any case, the FoS Network Service

Claims handler will reach out to and col-

laborate with the producing country to

avoid surprises.

3.5 Can the UK be covered under the FoS

Master policy issued by ZIP Spain?

+ Prior to Brexit: Yes. As long as the FoS

authorization for UK is valid.

+ Post Brexit: Most likely ZIP will no lon-

ger be authorised to write insurance in

the UK under FoS post Brexit. In certain

circumstances, ZIP Spain may, however,

continue to be able to cover risks in the

UK on a non-admitted basis.

3.6 How will my Zurich contact help with

the transition?

Your usual Zurich contact will work with

you to cover and resolve issues that may

arise such as:

+ Local policy UK: Is there a need to set-

up a local UK policy?

+ Policyholder: Is there a need or the

opportunity to find a new policyholder

for the FoS Master?

+ Broker: Is there a need or an opportu-

nity to change the broker?

+ Currency: Would it be worth changing

currency to Euros to move as part of

phase one?

Insurer:

Zurich Insurance Ltd.

www.zurich.com

Contact:

Ms. Maxine Goddard

[email protected]

ARTICLES OF THE MEMBERS & INSURERS

Insurer:

Zurich Insurance Ltd.

www.zurich.com

Contact:

Mr. Dimitrios Mazarakis

[email protected]

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Zufriedene Mitarbeiter.Vorsorge erlebbar machen.Nutzen Sie das Potential Ihrer Firmenkunden. Unsere Tarifhighlights:•  Bereits ab 5 Mitarbeitern möglich. •  Geringer Beitrag durch drei Altersstufen. •  Ohne Gesundheitsprüfung.

Weitere Informationen unter wuerttembergische-makler.de

betriebliche Krankenversicherung

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20

Havana, June 11 – June 13, 2018.

On June 11, the global unison­

Steadfast community met for three

days of networking and professional ex-

change in one of the most exciting cities

in the world – Havana.

One might ask why Havana?

For the first time in the history of the

global network, it was decided to give

the members the opportunity to vote re-

garding their preferred location for the

next conference. Several absolutely dif-

ferent destinations were suggested. Hav-

ing scored more than 70 % of the votes,

Havana became the undisputed leader of

this competition. It was a huge challenge

for our unisonSteadfast team to organize

an international conference in the coun-

try where internet is just arriving, and the

administrative hurdles are enormous. Be-

side the natural catastrophes that hit the

Caribbean last year, we had to deal with

numerous political issues, restrictions and

compliance regulations. Since we attach

greatest importance to the safety of our

attendees, we needed to make sure that

the dates of the conference do not coin-

cide with the typical hurricane season of

the region and to thoroughly check that

all political and security parameters are

fulfilled.

170 brokers and insurance specialists from

35 countries joined the annual unison­

Steadfast IDC to discuss the most im-

portant trends of the insurance industry,

shaping the future of the international in-

surance markets.

To ensure that the high-quality standards

of our conference facilities as well as of

the accommodation for our attendees are

maintained, our IDC 2018 was hosted at

one of Cuba’s most renowned hotels –

“Gran Hotel Manzana Kempinski”.

The Welcome Day included a sightseeing

tour through Old Havana and a welcome

drink at the panoramic pool terrace of

Gran Hotel Manzana Kempinski, offering

the most spectacular view over the city in

magic sunset atmosphere.

unisonSteadfast Independence Day 2018 in Havana, Cuba

IDC REVIEW

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21

Conference Day 1

With the South American and the Carib-

bean regions being the major target of

natural disasters, the IDC 2018 in Havana

focused on natural catastrophes and their

impact on the worldwide economy and the

insurance industry, bringing together inter-

national experts in the field of climate re-

search, insurance and reinsurance leaders,

risk managers to discuss the geo physical

background and the possible preventive

measures as well as to present the latest

risk prediction and evaluation tools.

The presentations included “In the eye

of the storm: First-hand field report” by

Hyperion Risk Solutions, member of unison -

Steadfast based in Cayman Islands which

were hit by hurricane Irma in September

2017; “Science of Extreme Weather” by

AXA Research Fund in cooperation with

University of Columbia USA; “Munich Re

NatCat Intelligence” by Munich Re as well

as “Sustainability @ Zurich” by the Platinum

Sponsor of the IDC 2018 Zurich Insur-

ance, focusing on the sustainability and

social responsibility strategy Zurich has

successfully been pursuing for years now.

A new strategic partnership between

Munich Re and unisonSteadfast allows

the members of the network to access

NATHAN (Natural Hazards Assessment

Network) and the tools for risk evaluation.

The day was complemented by the spec-

tacular Gala Dinner in the majestic Alicia

Alonso Grand Theater of Havana. The

mecca of performing arts in Cuba and

one of the architectural icons of the city

opened its doors exclusively for the unison-

Steadfast community. Named to honor

the Cuban prima ballerina assoluta Alicia

Alonso, who is described to be „one of the

most important women in Cuban history”,

the theater is a true jewel in Havana‘s crown,

Cuba‘s cultural treasure and national pride.

The exceptionally elegant and glamou-

rous reception was opened by the private

performance of the ballet dancers of the

world famous Cuban National Ballet.

At the Gala Dinner, unisonSteadfast raised

donations to support the Cuban National

Ballet School and young Cuban talents.

This is just the beginning of a great char-

ity project unisonSteadfast would like to

continue within the framework of the

Independence Day Conferences hosted

all around the world.

Conference Day 2

Beside NatCat as the main theme, the

conference program also highlighted the

changing role of the broker in the digital

era, in times when the terms “blockchain”

and “disruption” are the order of the day.

With the Blockchain technology gaining

more and more importance nowadays,

unisonSteadfast devoted an entire con-

ference block to this subject, inviting global

experts and start-up companies to provide

insight into this complex issue. Among

others, the speakers featured IBM Global

Business Services reporting on “Reinventing

insurance with industry platforms, block-

chains and AI”, inblock.io, a blockchain

consultancy, presenting “Blockchain –

Infrastructure of the future?”. iXledger,

IDC REVIEW

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22

unisonSteadfast Blockchain Technology

partner, presented an initiative to develop

a next-generation broker platform based

on the blockchain technology, allowing

the midsize brokerages of the network to

benefit from the advantages of this new

promising technology at no extra cost.

The afternoon sessions featured presen-

tations on Cyber products by Aspen Insur-

ance, re-insurance market by Munich Re

as well as new sales approaches for the

network.

In the early evening, when the sun was

slowly going down bathing the Malecón

in a golden light, 45 Havana’s most beau-

tiful vintage cars brought the attendees

to one of Cuba’s most famous locations –

the Hotel Nacional de Cuba, which is

considered a symbol of history, culture,

and Cuban identity. A place of legend and

glamour, the hotel stands out due to its

refined elegance and its ancient splendor,

which since 1930 has attracted a large

number of famous personalities from the

arts, science and politics, such as Winston

Churchill, Marlon Brando, Frank Sinatra,

Ava Gardner, Ernest Hemingway, Steven

Spielberg – just to name a few!

The smell of Cuban cigars, the taste of

mojitos and the irresistible rhythms of salsa

music played by Havana’s best bands –

the Farewell Party finished late at night,

contributing to a successful and certainly

absolutely unforgettable IDC 2018.

We would like to thank the fascinating

Havana for its uniquely captivating vibe

and its outstanding beauty, which is hard

to explain and difficult to understand until

you are there. Thank you, Havana, for

creating magic moments for all of us!

We are continuing our global conference

journey. Our next stop is Vienna!

For more information on the upcoming

unisonSteadfast Independence Day 2019

June 26 – June 28, please feel free to

contact:

Polina Balko

[email protected]

www.idc.unisonsteadfast.com

VIENNA / AUSTRIA

  INDEPENDENCE DAYCONFERENCE 2019

26  –  28June2019

SAVE THE DATE!

IDC REVIEW

Source: www.lahabana.com

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23

Zurich Insurance – placing sustainability at the center of our future

Insurance customers increasingly want

to know that the companies they do

business with are making sustainability

a top priority and insurers are responding

with new ways of creating value around

those concerns, Alban Laloum, Global

Broker Relationship Leader at Zurich

pointed out during the recent unison­

Steadfast meeting in Havana.

“We might not have thought enough

about what this shift in customer demand

will mean for the insurance sector,” said

Mr. Laloum.

“ But as consumers put pressure on insurers and brokers, there is significantly more attention paid to sustainability”,

he stressed. Insurers traditionally start on

the road to sustainability by “giving back

to communities” through philanthropic

activities and encouraging employees to

become involved in improving the com-

munities where they live and work. From

there, many companies implement cor-

porate responsibility strategies that con-

sider how they can manage such areas

as their environmental footprint, supply

chain and diversity and inclusion policies.

“ The real game changer comes when companies involve the entire value chain and, ultimately, customers,”

said Linda Freiner, Group Head of Sus-

tainability at Zurich. “We see new brand

studies showing that consumers are in-

creasingly choosing to buy more sustain-

able products and this will include their

choice of insurance” she said.

Companies such as Zurich generally

think of sustainability as covering areas of

environmental, social and governance

issues, or ESG as it is commonly referred

to. Zurich has responded to shifting

customer demands with a focus on three

areas where it believes it can create

sustainable value. Those areas are the

evolving workforce, climate change and

cyber risk.

The digital age has created a need for new

ways of working and skills among em-

ployees of insurers and their customers.

As the world has become digitalized, em-

ployees often need re-training to develop

new skills. And, new solutions are needed

in an increasingly digital society, such as

innovative workers comp packages for

employees that are part of the new “gig

economy.”

Climate change is the topic most-often

associated with sustainability, and Zurich

believes it has a responsibility to support

the transition to a low-carbon economy

by providing insight and solutions that

help customers better manage climate

risks. “We also invest in understanding our

own climate exposure,” Laloum noted,

and Zurich has created such initiatives

as its global flood resilience program to

help manage what is among the most

devastating consequences of changes in

weather and climate patterns.

While being diligent about its own cyber

exposure, Zurich believes its role is to

provide solutions that give customers

confidence that their organizations are

resilient from the threat. Laloum also

stressed that the company must maintain

transparency around how it uses customer

data as it crafts cyber risk solutions.

Sustainability runs through Zurich’s value

chain and is a tenant of its business model,

according to Freiner. “The premiums we

collect need to be invested and we have

chosen to do so in a more responsible and

sustainable way,” she said. Zurich’s 2018

“impact investment” target of $5 billion in

green and socially responsible bonds that

fund renewable energy, infrastructure,

social projects and other such activities is

a clear example of the company’s com-

mitment.

“ We are also a manager of risk and need to ensure that we understand how different risks – including environmental, social and governance risks – play out in our underwriting business. Our claims functions play an important role to ensure that the loop gets closed in a responsible way. We also work with our claims hand-ling partners to ensure they meet certain requirements”,

she continued.

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24 IDC RÜCKBLICK

Insurer:

Zurich Insurance Ltd.

www.zurich.com

Contact:

Ms. Linda Freiner

[email protected]

Embracing sustainability means making

tough calls in some cases, Laloum said.

“ We are going to struggle to call ourselves a sustainable company if we do not take positions on certain contro-versial risks.”

Zurich considers environmental and

societal issues when considering dam

construction, mining and oil and gas risks,

Freiner explained. “However, there are

some sectors that we do not want to sup-

port from either a human rights or envi-

ronmental perspective,” she said.

Zurich will not write coverage for or invest

in companies that produce banned weap-

ons. It also has restrictions on writing cov-

erage for the thermal coal industry.

Sustainability provides Zurich with busi-

ness opportunities, Laloum pointed out.

“We have a strong portfolio of income

protection and savings products that offer

more sustainable solutions,” he said.

“But we think more can be done when

it comes to encouraging, for example,

green and resilient infrastructure, energy,

motor and supply chain solutions. We

hope that we can work with our brokers

and customers to develop those oppor-

tunities in the years to come.”

IMPRINT Environmental plea:

Think before you print!

Disclaimer:

Information appearing in unisonTimesTM is

checked for technical accuracy but is not

intended to provide a basis of knowledge

upon which advice can be given.

unisonSteadfast accepts no responsibility

for any loss occasioned to any person acting

or refraining from action as a result of the

material included in this newsletter.

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