UNIS Hanoi Technology Handbook 2015-2016

Technology Handbook 1

Technology

Handbook

2015 - 2016

UNIS Hanoi2

Our vision for technology at UNIS Hanoi

is that we will be a leader in the region in

the use of technology for learning.

Students and parents are introduced to

the UNIS Hanoi Technology programme

through a series of lessons, workshops

and training sessions. The material that

we cover in those activities can also

be found in this handbook and at UNIS

Hanoi Connect, a place for UNIS Hanoi

training videos and tutorials located at

http://tech.unishanoi.org. The UNIS

Hanoi Technology programme is

dynamic and as changes occur in the

programme, new workshops will be

presented and this handbook will be

updated.

We strive to make technology as

intuitive, usable, and efficient as

possible. Let us know what we can do to

help you get the most out of UNIS Hanoi

through technology.

Sincerely,

Introduction

Michelle Matias

ES Technology Coordinator

Paul Swanson

MSHS Technology Coordinator

Ed Gilbreath

Tech Director


Technology at UNIS Hanoi 4

Internet Access and Security

Using Your Tablet 5

Distribution and Collection

Caring for your Tablet

Do’s and Don’ts of Tablets

Information Management: Good Practices 7

File Organization

Cloud and Offline Backups

Email Guidelines

Digital Ethics: Responsible Use 9

Social Media and Classroom Habits

Citizenship in a Digital World

Intellectual Property and Creative Commons

Supporting Documents 10

Responsible Use Agreement

UNIS Hanoi Tablet Acceptance Form for Students

Tablet Loss/Damage Programme

Table of Contents

UNIS Hanoi4

At UNIS Hanoi, every student in Grades 4-12 is given a tablet

to use during the year. We are currently using Fujitsu Lifebook

tablets with MS Windows 8.1 and Google Apps. For the time

being, we have found these tools to be the best fit for us as a

school.

All of our tablets are setup to automatically connect to the WiFi

network available on the UNIS Hanoi campus. If you do not

have access to are site that you think should not be blocked,

please inform a teacher and the teacher will contact the Tech

Support Office to have the site unblocked.

Likewise, we expect students to use all technology ethically

and appropriately. Students should not seek to circumvent

our filtering system, hack into the UNIS Hanoi system or hack

the machines of others. We expect everyone to treat both the

equipment and people in the community with respect.

Technology at UNIS Hanoi:

Internet Access and Security


Distribution If you are in Grades 4 to 12, you will receive the following

equipment when you begin your learning journey at UNIS

Hanoi:

• Notebook PC with Tablet features

• Tablet Stylus

• Electrical Charger

• School-approved Case or Carry Bag

Once you receive these items, you and your parents will need

to read and sign the following documents (see Supporting

Documents):

• Responsible Use Agreement

• Tablet Acceptance Form

The Responsible Use Agreement is a contract between UNIS

Hanoi, parents and students that outlines the terms and

conditions for computer and internet use. This is to ensure

that computers are being used in a safe, appropriate and

responsible manner.

The Tablet Acceptance Form explains your responsibilities to

return the Tablet in good condition when requested by UNIS

Hanoi.

UNIS Hanoi provides the option to purchase the Tablet Loss/

Damage Programme. Please see the school’s Tablet Loss/

Damage Programme Form (see Supporting Documents) for

more information.

Students in Discovery through Grade 3 will have access to

shared devices. Responsibility for the use and care for those

devices will be held by classroom teachers and teaching

assistants.

CollectionIn Elementary, students in Grades 4 and 5 are generally

expected to return their tablets at the end of the year for

inspection and re-imaging. Students in grades 6 through

11 will keep their Tablets during the summer and have them

re-imaged in the beginning of the year. When they do so,

they will need to inspect their tablets for damage and fill out

appropriate paperwork if necessary.

Caring For Your TabletThe tablet is like any piece of required equipment for learning.

It is important that you exercise care to ensure that it is

functioning properly. Here are some guidelines that you should

follow:

Avoid leaving your tablet in warm locations, as the heat may

permanently damage the capacity of your battery. Keep the

tablet cool as much as practically possible.

Complete a charge cycle at least once a month. This means

using all of your battery’s power, then recharging it fully. When

you do this you are ensuring that your lithium-ion batteries are

used for maximum performance.

Do a complete shutdown daily in order to ensure that all

patches and updates are applied to your system.

Keep your tablet away from food

and drinks

Using your Tablet

Carry your tablet safely. Keep your tablet in an

appropriate case or laptop

bag.

UNIS Hanoi6

Tablet Dos and Don’ts

DO:

• Bring your tablet to school fully charged

• Bring your tablet, headphones, and charger to every class

• Backup your data, especially school work

• Put tablets in lockers or tablet carts when at school and not

required for a class

• For younger students: leave your tablet on the cart at the

end of the day

• For older students: take your tablet home at the end of the

day and on holidays

• Have your tablet brought to school if you forget it at home

• Regularly shut down your Tablet (preferably daily)

• Report tablet loss or damage as soon as possible

• Use school and educational software appropriately

• Ask for help when you need it:

- First ask your friend

- Then ask your teacher or tech coordinator

- Last, ask for help from the Tech Support Office

DON’T:

• Drop your tablet on a hard surface, even if it’s in the bag

• Attempt to bypass any Tablet security or programmes that

are meant to be running at all times.

• Place heavy or hard items on your tablet

• Leave tablets in lockers overnight

• Ask another student to take responsibility for your tablet

• Bring your laptop into the Canteen or pool

• Print out documents that can be easily submitted

electronically

• Visit inappropriate websites on the tablet whether at school

or at home

- Note: UNIS Hanoi tablets do filter internet content

regardless of location

• Visit non-educational websites (Facebook, YouTube, etc)

during class time

• Use the internet for activities that violate the Responsible

Use Agreement


File ManagementKeep Things Tidy: When dealing with lots of files and data,

keeping them organized is important. Begin by creating and/

or saving your files in folders that have already been set up for

you in Google Drive.

One good indication of whether or not you are doing a good

job of keeping your information organized is to look at your

tablet Desktop. If it is filled with files and folders scattered all

over without any organization, you should take a few minutes

to properly file everything. It’s much easier to keep a well

organized system up to date than it is to clean up a messy

system.

Using Software For Productivity: There are several

applications that are available for students to use, such

as Gmail, Google Calendar, and Google Drive. Follow the

guidelines given to you by your teachers as to what program

to use. The same is true when using other online tools such

as the Google Sites, Haiku and blogs. These tools and sites

are intended to stimulate creativity, increase productivity, and

enhance learning. If you find them difficult or confusing, make

sure that you ask for help from another student, a teacher, a

tech Coordinator, or the Tech Support Office.

Naming Conventions: Often it is a good idea to begin the name

of a file with a type of category. For example, a paper that you

wrote in Biology class in grade 10 on photosynthesis might be

named G10 Bio-Photosynthesis. That way, when your files are

listed in alphabetical order, all of the similarly named files appear

next to one another. Use naming conventions as instructed by

your teacher in combination with folders to create a system by

which you can easily find any file on your tablet.

Cloud and Offline BackupsThe school expects students to regularly back up their

files. UNIS Hanoi provides a Google Drive account that can

also be used as a cloud backup service. The programme is

automatically installed in all school tablets and can also be

accessed via the web. An internet connection is required

to access this account at home or in another computer.

Instructions on how to back up can be found at UNIS Hanoi

Connect at http://tech.unishanoi.org.

Students may also want to use a USB or external hard drive to

back up files. SyncToy allows you to set up your external drive

so it synchronizes all of your files and folders from your tablet.

Instructions on how to set this up can also be found at UNIS

Hanoi Connect.

Information Management

- Good Practices

UNIS Hanoi8

Email GuidelinesStudents email accounts are setup for all Grade 4-12

students as means of communication between students

and with teachers. Students can use Gmail to access their

email accounts from any location and device.

Use the following considerations when sending email:

• Use email when the option of face to face communication is

not available.

• The Subject line should clearly state content of and purpose

for the email.

• The use of CAPs in an email indicates that the sender is

shouting. Don’t shout.

• Keep the email concise and to the point.

• Limit recipients in To: and Cc: to appropriate numbers of

people.

• Never use Reply All when a Reply is sufficient.

• Never forward chain-letters or irrelevant messages to the

community lists

• Consider the tone and language of your email before

sending your message. Remember that the person on the

receiving end cannot see your facial expression nor hear

your voice, so always reread your message and check that

it sounds polite.


Using tablet and other technology in classes can be lots of fun

- sometimes too much fun. Many of us are aware of how easy

it is to get caught up surfing the internet or talking to friends

using social media like Facebook, Twitter, or others.

When you are in class, it is important to stay focused on the

task at hand and not be distracted by recreational sites or

other social media. At UNIS Hanoi we seek to treat everyone

with respect.

Part of giving teachers and other students respect involves

giving your undivided attention when speaking with or listening

to others. When the teacher requests your attention, you

should make a habit of turning down the tablet display so

you are not distracted. Similarly, use of phones in class is

considered inappropriate and will be dealt with by the teacher.

Citizenship in a Digital WorldAll students are expected to understand and abide by our

Responsible Use Agreement (see Appendix). Our top priority

is to make sure that students, staff and parents feel safe

physically, emotionally, socially, and intellectually. If a student

puts himself or herself at risk while using technology, we will

work to help that student understand appropriate physical and

online behavior.

If a student endangers, bullies, intimidates, or harrasses

another student, we will take such an incident very seriously. It

is important for students who are the victims of such behavior

to tell a parent, teacher, or administrator so that we can take

appropriate action. If a student is a witness or sees evidence

of this sort of activity, we expect that student to also report

what he or she has seen. The purpose of this is not necessarily

to get someone in trouble, but to make sure that everyone is

safe while at UNIS Hanoi.

Intellectual Property and Creative CommonsUNIS Hanoi is committed to providing students access to

the best digital media tools to enhance their learning and

to communicate information effectively. The school also

believes in acknowledging and respecting the rights of others

to manage their privacy and identity. UNIS Hanoi expects all

students to respect copyright and fair use guidelines, and to

obtain permission when necessary before using or uploading

media content. Students are encouraged to use resources

that are licensed under Creative Commons (CC), which

enables people to easily share and reuse copyrighted material.

Other useful tips:

• Use a search service that filters results so it

automatically displays CC-licensed work. http://search.

creativecommons.org or Google’s Advanced search filters

are examples of these types of services.

• Appropriately acknowledge your source of information.

There are three things that generally need to go into an

attribution:

• Authorship of the work (preferably as a link to the author’s

profile, website, etc)

Title of the work (as a link to the original work itself)

Type of license. There are six different types of Creative

Commons licenses:

To learn more about the types of Creative Commons licenses

and how to attribute information in your work or publication,

visit http://blogs.unishanoi.org/edtech/creative-commons/

Attribution License

Attribution-NoDerivs License

Attribution-NonCommercial-NoDerivs

License

Attribution-NonCommercial License

Attribution-NonCommercial-ShareAlike

License

Attribution-ShareAlike License

Digital Ethics: Social Media and

Classroom Habits

UNIS Hanoi10

Technology and Learning Vision Statement: We envision

technology as a crucial tool for learning and inquiring that

empowers students to think critically, collaborate and

communicate, thereby supporting the UNIS Hanoi Mission

statement and preparing students to thrive in a global society.

Introduction: With the ongoing implementation of a 1:1

Tablet PC programme, access to technology and information

is no longer a privilege but a necessity. In order to work and

thrive within a supportive school community it is vital that all

members of the UNIS Hanoi community understand what it

means to be a responsible digital citizen. It is also important

that all members of the UNIS Hanoi community understand

that this responsibility extends beyond the walls of the school

and that disregarding this responsibility can have unintended

consequences.

The Use of Technology at UNIS Hanoi: The use of

technology by students and teachers at UNIS Hanoi is for

more than increasing productivity. Technology is integrated

into the curriculum and into classroom practices to allow

students to be creative and innovative, to encourage

communication and collaboration, to develop research

and information fluency, and to encourage critical thinking,

problem solving and decision making.

Responsible Usage Agreement: In order to be a

responsible digital citizen it is important to abide by the

following six conditions:

1. Respect Yourself. I will show respect for myself through

my actions. I will select online names that are appropriate.

I will consider the information and images that I post

online. I will consider what personal information about my

life, experiences, experimentation or relationships I post. I

will not be obscene.

2. Protect Yourself. I will ensure that the information, images

and materials I post online will not put me at risk. I will not

publish my personal details, contact details or a schedule

of my activities. I will report any attacks or inappropriate

behaviour directed at me. I will protect passwords,

accounts and resources.

3. Respect Others. I will show respect to others. I will not

use electronic mediums to flame, bully, harass or stalk

other people. I will show respect for other people in my

choice of websites: I will not visit sites that are degrading,

pornographic, racist or inappropriate. I will not abuse my

rights of access and I will not enter other people’s private

spaces or areas. While on campus I will use the school

network and systems in a responsible and educationally

appropriate manner.

4. Protect Others. I will protect others by reporting

abuse; not forwarding inappropriate materials or

communications; and not visiting sites that are degrading,

pornographic, racist or inappropriate.

5. Respect Intellectual property. I will suitably cite any and all

use of websites, books, media etc. in an appropriate way.

I will use and abide by the fair use rules.

6. Protect Intellectual Property. I will request to use the

software and media others produce. I will act with

integrity.

Supporting Documents


UNIS Hanoi Technology and Learning VisionWe see technology as an essential tool for learning and

inquiring that empowers students to think critically, collaborate

and communicate, thereby supporting the UNIS Hanoi Mission

statement and preparing students to thrive in a global society.

Being a Responsible Digital CitizenUNIS Hanoi recognizes the impact of information and

communication technologies (ICT) in the educational process.

We believe that when used appropriately, technology provides

opportunities to empower, support, engage and enhance

student learning.

At UNIS Hanoi we use information and technology in safe,

legal, and responsible ways. There are three key parts to

digital citizenship that we abide by. These are Looking After

Myself, Looking After Others, and Looking After Property.

Looking After Myself means...

• I will choose a password that is hard to guess and I will keep

it a secret.

• I will use only my accounts and resources.

• I will select online names that are appropriate and

respectful.

• I will only post images and information that are suitable, and

make sure that whatever I post will not put myself at risk.

• I will not publish my personal details, contact details or a

schedule of my activities.

• I will report any conversations, inappropriate behavior, or

anything happening online that makes me uncomfortable or

unhappy.

Looking After Others means.....

• I will be polite, kind, and appropriate at all times.

• I will use appropriate language when emailing others.

• I will choose to avoid conversations that are unkind, mean

or bullying.

• I will report any conversations I see/hear that are unkind,

mean or bullying.

• I will avoid sites that seem inappropriate. If I accidentally

access these sites, I will click the Back button, close the

page or tell an adult/teacher.

• I will show respect for other people’s privacy by asking

them for permission before getting into their online space.

I will also ask for permission before I post, forward or copy

their pictures and information.

Looking After Property means...

• I will check that the information that I’m using is correct by

using reliable websites.

• I will acknowledge all materials that I find online and cite my

sources appropriately.

• I will ask an adult/teacher for permission before

downloading and/or uploading anything online or to my

computer

• I will act appropriately when visiting and commenting on

other people’s websites, and not make any changes to

someone else’s site unless I ask the owner’s permission.

UNIS Hanoi12

Student AgreementI understand and will follow this Responsible Use

Agreement. If I break this agreement, the consequences

may include but is not limited to removal of computer

privileges and/or disciplinary action such as school

suspension. I also understand that my school network and

e-mail accounts are owned by UNIS Hanoi and are not

private.

UNIS Hanoi has the right to access my information at any

time.

Student’s Name

Student’s Signature

Date

Parent Agreement

As the parents or guardians of this student, we have

read the Responsible Use Agreement. We understand

that technology is provided for educational purposes

in keeping with the academic goals of UNIS Hanoi. We

understand that students will be given guidance on how

to be responsible digital citizens and we will attempt to

model and reinforce that at home. We understand that, to

an age-appropriate level, student’s computer activities at

home must be supervised to provide the highest level of

academic and social support.

Parents/Guardians’ Names

Parents/Guardians’ Signature

Date


UNIS Hanoi Tablet Acceptance Form for Students

I, acknowledge the receipt

of the Tablet computer on .(date)

I agree to abide by UNIS Hanoi’s Responsible Use Agreement

(RUA) as defined in the Student Handbook. In addition to the

RUA I acknowledge the following obligations to UNIS Hanoi in

relation to the use and care of the Tablet computer:

1. I will be responsible for keeping the Tablet computer in

good working condition. I will return the Tablet as required

by the school in the same condition in which it was

received, excepting normal wear and tear from usage.

Note: Upper and lower case cracks and chips do not

constitute normal wear and tear.

2. I will report any problem with the Tablet immediately to the

Tech Support Office via the Homeroom Teacher, so the

school can determine the repair that is needed.

3. Tablet Loss/Damage programme. Your parents have

the option to purchase the school Tablet Loss/Damage

programme for your Tablet computer. If you wish to cover

your Tablet under the Tablet Loss/Damage, you will have

to sign the Tablet Loss/Damage programme and pay

the annual fee. Please read the Tablet Loss/Damage

Programme form for more information.

4. In Case of Damage. If you damage your Tablet, you are

liable to pay 100% of the repair fee. If you are covered by

the School Tablet Loss/Damage programme, UNIS Hanoi

will cover the cost of the damage repair.

5. In Case of Loss. If you lose your Tablet, you or your

parent must inform the Tech Support Office (for MSHS

students) or your Homeroom Teacher (for ES students)

immediately. You will be expected to give complete

details surrounding the loss. Here are your options

depending on the circumstances:

- If you lose the Tablet within one year of purchase, you

are liable to pay 100% of the replacement fee.

- If you lose the Tablet after one year but before two

years from date of purchase,you are liable to pay 50%

of the replacement fee

- If you lose the Tablet after two years but before four

years from the date of purchase,you are liable to pay

25% of the replacement fee

- If you lose a Tablet that is more than three years old,

you are liable to pay 10% of the replacement fee.

- If you lose a Tablet and you are covered by the

damage/loss programme, you are liable to pay the first

VND5,000,000 (approx $235) of the replacement fee.

6. In Case of Theft. If your Tablet is stolen outside of the

campus, you or your parents must report the theft to the

police and give a copy of the official report to the Tech

Support Office. With a police report and Tablet Loss/

Damage, you are liable to pay the first VND5,000,000

(approx $235) of the replacement fee. Without a police

report and a Tablet Loss/Damage, you are expected to

pay 100% of the replacement fee.

UNIS Hanoi14

We understand and agree to the terms and conditions

above. We have also read and signed the Responsible Use

Agreement.

It is mandatory that BOTH parents or guardians sign UNLESS

IN THE CASE OF A SINGLE PARENT.

(For School Use)

Responsible Use Agreement signed and received

Yes No

Tablet Computer issued by

SIGNATURES EMAIL

Father/Guardian: Mother/Guardian:

Student:

Date:


Tablet Loss/Damage Programme

To date, students have not been charged for the use of the

tablet computers, however, students have been required to

sign a Tablet Acceptance Form, which effectively transfers

liability for damage to or loss of the computer to the student

and family. Unfortunately, due to the infancy of the insurance

market in Vietnam we have not been able to obtain cost

effective third party insurance to cover student users’ liability.

Accordingly, UNIS Hanoi will embark on the UNIS Hanoi Tablet

Loss/Damage programme (“programme”) for school owned

tablet computers.

The programme will be as follows:

For those users who wish to participate in the programme,

UNIS Hanoi will charge a nonrefundable annual fee (“Fee”) of

VND 1.6 million.

In the event of total loss, through damage, theft or negligence,

resulting in a replacement computer being issued to the

user, the previous programme would be voided, and a

new programme would need to be started. Therefore, an

additional Fee of VND 1.6 million would be charged to the user

(irrespective of whether it is new or used), and the user would

be liable to pay VND 5 million for loss to such issued computer.

Damage or loss attributable to wilful misconduct of the user

will void the programme, and the user will be liable for all costs

relating to the repair or replacement of the computer.

By paying the Fee of VND 1.6 million per year, UNIS Hanoi will

cover the cost of the damage except in the event of total loss

of laptop. If the user does not participate in the programme

the full cost of the repairs or replacement, as the case may

be, of the computer is the responsibility of the user and will be

charged by UNIS Hanoi to the user.

Examples of the cost effect of certain types of loss are

included at Appendix 1.

UNIS Hanoi is offering the programme to all students.

However, participation in the programme is optional. Students

and parents can sign up for the programme and confirm

agreement to the terms of the programme by completing the

application form at Appendix 2.

The programme is a service of UNIS Hanoi that is ancillary

to its educational objective. THE programme DOES NOT

CONSTITUTE ANY FORM OF INSURANCE BY UNIS Hanoi. .

Should you have any queries in relation to the programme, or

the tablet programme in general, please contact the Director

of Finance in the first instance.

UNIS Hanoi16

Appendix 1: Examples of cost effect of certain types of loss

EXAMPLE 1

Total loss of tablet – replacement value VND 42 million

Cost of Fee VND1.6 million

Total cost to user VND 1.6 million

If user did not participate in programme the full cost of

the replacement computer would be charged to the user.

Accordingly, participation would “save” the user VND 40.4

million (VND 42 million - VND 1.6 million).

Once the tablet has been replaced by UNIS the user would

need to pay another Fee of VND 1.6 million, for the newly-

issued tablet.

EXAMPLE 2

Replacement of broken screen – cost VND 10.6 million


Total cost to user VND 9.0 million

If user did not participate in the programme the full cost of the

broken screen would be charged to the user. Accordingly,

participation would “save” the user VND 9 million (VND 10.6

million - VND 1.6 million).

EXAMPLE 3

Replacement of lost & broken parts throughout the year

amounting to VND28.6 million


Total cost to user VND1.6 million

If user did not participate in the programme the full cost

of the repairs would be charged to the user. Accordingly,

participation would “save” the user VND 27 million (VND 28.6

million - VND 1.6 million).


Appendix 2

Participation in the UNIS Hanoi Tablet Loss/Damage

programme (“programme”)

I, , of Class ,

agree to participate in the programme and confirm and agree

to the terms of the programme for the 2015/16 academic year.

User Name & Class

We, the undersigned, are parents of and

agree to our son/daughter participating in the programme

and confirm and agree to the terms of the programme. We

acknowledge:

(i) That the programme is for the 2015/16 academic year

only and that UNIS Hanoi may not offer such programme

in future years;

(ii) That we have reviewed our own personal insurance

prior to determining whether to pay the Fee and join the

programme; and

(iii) That the programme does not constitute any form of

insurance by UNIS Hanoi as the user is liable for the tablet

to UNIS Hanoi and the programme simply regulates the

amount that is due in certain circumstances.

SIGNATURES

Father/Guardian: Mother/Guardian:

Date: Date:

UNIS Hanoi18

United Nations International School of Hanoi

G9 Ciputra, Tay Ho, Hanoi, Vietnam

Telephone: +84 4 3758 1551 Fax: +84 4 3758 1542 Email: [email protected]

www.unishanoi.org