UNILEVER OUR REAL ESTATE SERVICES JOURNEY

MARCH 2013

ADAM J HOY

AGENDA

• Unilever

• „The Way it Was‟

• Enterprise Support & Workplace

• Challenges

• Looking forward

• Q&A

UNILEVER

FAST FACTS - 2011

• 171,000 employees at the end of

the year

• 55% of our business comes from

emerging markets

• €1 billion invested in R&D

worldwide

• 190 countries in which our products

are sold

• 8 nationalities on our board of

directors

CONSUMERS

Our top 12 brands

all have sales of

more than €1

billion.Around €6.1 billion

invested in

advertising and

promotion.

2 billion

consumers use a

Unilever product

every day.

€1 billion invested

in R&D.

UNILEVER’S PORTFOLIO OF CATEGORIES

30% FOODS

33% PERSONAL CARE

19% REFRESHMENT

18% HOMECARE

OUR € 1 BILLION BRANDS

“INSPIRATION EVERY DAY

Working closely with chefs and caterers in 74 countries

Unilever Food Solutions helps achieve the critical

balance between impressing guests and making a profit,

and addressing the important food issues that have been

identified by consumers.

OUR BRANDS

Global brands: Knorr, Lipton and Hellmann’s

Leading positions in dressings, sauces, seasonings,

sauces, soups, desserts and tea.

OUR PEOPLE

4,500 employees, of which:

• 3,600 sales people

• 230 chefs

Essence

Inspiring chefs to satisfy

their guests every day

CUSTOMER PARTNERSHIPS

Unilever manages a number of partnerships globally.

‘THE WAY IT WAS’

PRE-2010 – ‘WORKPLACE’

Lack of

DataLack of

Process

Lack of

StrategyLack of

Scale

ENTERPRISE SUPPORT,

WORKPLACE SERVICES,

& REAL ESTATE SERVICES

SUPPORT A WINNING ENTERPRISEAPRIL 2010

MARKETINGR&D

SUPPLY

CHAIN

CUSTOMER

DEVELOPMENT

ENTERPRISE SUPPORT

• Purchase to pay

• Travel and expenses

• Record to report

• Bill to cash

Finance transaction processing

• Supply chain accounting

• Assurance

Finance support

• Information delivery

• Analytics support

IM

• Real Estate

• Building Services, maintenance etc

• Office supplies

• Facilities services

• Travel Agency incl. air, car, hotel

• Fleet

• Corporate Credit Card

• Professional services - management and

financial consultancy, audit and legal services

Workplace and travel

• HR service desk

• Pay, benefits and reward

• Learning

• Recruitment

• Performance and talent management –

PDP online

• Workforce administration

• International mobility administration

• Temporary labour

HR

IT Services

• Master data management

Master data

• PC, laptops and printers

• Software asset management

• Maintaining IT security

• Smart and mobile phones

• Fixed line telephony, teleconferencing and

other voice

• Data Network

• Server and storage management (including

back-up and recovery)

• Calendar, E-Mail, Instant Messenger, SharePoint,

Live Meeting, personal video-conferencing

• Telepresence and video conference facilities

• IT service desks

• Run and maintain business applications

• Business application development

Draft – for review

Unilever Workplace Services is a professional organization focused on delivering service and financial improvements to the Unilever Workplace in a globally consistent manner.

Formed in 2010, the organization is breaking new ground in how it is transforming the way Unilever employees work. Driving Agile working and creating maximizing flexibility and choice to our people, Workplace Services are not only contributing to Unilever in a financial sense, but also in terms of increased productivity to the company as a whole.

WORKPLACE - TRANSFORMING THE WAY PEOPLE WORK IN UNILEVER

WORKPLACE SERVICES

Global

Facilities

Services Lead

VP WP Services

Global Real

Estate Lead

Global

Workplace

Strategy

Lead

Responsible for:

• Establishing and maintaining the global service line

strategy, in line with business requirements

• Monitoring performance of their service line and

ensure service levels are met globally

• Monitoring issue resolution for their service lines

across the globe and intervene if they are escalated,

ensuring closure

• Owning the contract with the service providers in

relation to their outsourced service lines

• Ensuring global harmonisation and continuous

improvement of the live services

Workplace Director

AAC

Workplace Director

Americas

Workplace Director

WE

Responsible for:

• Contributing to the strategy development

• Delivering of all day-to-day Workplace Services in line

with established service levels, whether insourced or

outsourced

• Resolving all performance and quality issues

• Building the regional service operations organisation,

balancing short term and long term priorities

• Managing client expectations, changes in business

requirements, and business adoption issues

• Delivering of local and global harmonisation and

continuous improvement projects aimed at improving

cost and service

Global

Travel

Service Line

Lead

The original 2010

‘Blueprint’

Ian Dunning

Global

Facilities

Director

Ken Manke

VP Workplace Services

Adam Hoy

Global Real

Estate Director

Mark

Blatchford

Global

Workplace

Services Travel

and Fleet

Director

Sergio Lima

Workplace

Services

Delivery

Director, Latin

America

Meng-Chew

(MC) Ching

Workplace

Services

Delivery

Director, Asia

Africa Russia

Robert

Tuinenburg

Workplace

Services

Delivery

Director, Europe

coming

Michelle

Pattison

Agile

Workplace &

Project Director

WORKPLACE SERVICESLEADERSHIP TEAM

Adam Hoy

Workplace

Services

Delivery

Director, North

America

Delivering Capability Globally

Activating Locally with our regional

teams and business partners

Delivery at regional level and

through our country Workplace

SDM teams

Ben Newman

HR BP

Andrew Jarvis

Finance BP

Tim Pallant

IT BP

Helena Rodrigue

Comms BP

Aynur Colpan

(Travel)

Procurement BP

Seref Alptekin

(Workplace)

Procurement BP

Suja Ampalavanar

Transformation

Manager

Ensure balance

between global

capability and

local relevance

REAL ESTATE SERVICES – UNLOCKING VALUE

FROM OUR REAL ESTATE PORTFOLIO THROUGH

CONTINUOUS IMPROVEMENT

Key stats:

€2.6B Book Value of Property

€1.2B Lease Commitments

Delivered in 2012

87 Completed Projects

Projected in 2013

100+ Projects

The Real Estate team now works with the business and procurement to provide the

following three services:

1.Transaction management and execution

2.Portfolio planning

3.Lease administration management service

RES - HOW TEAM & PROCESS HAS BEEN BUILT

• Develop Org Structure and Build Team

• Real estate data collection

• Create Governance “Playbook”

• Create Portfolio Planning Process

• Align w/ Third Party Partners to Provide Services

• Establish Ways of Working

• Get Buy-in from Senior Leaders

DATA COLLECTION

•Started in 2011

•Completed in 2012

•Still „Cleaning‟ Data

In 2013

REAL ESTATE PLAYBOOK

PORTFOLIO PLANNING

THIRD PARTY ALIGNMENT

NorAm, LatAm, Europe

Africa South Asia

Cushman & Wakefield CBRE

Panel - TBD Evaluation for eachTransaction

SEAA, North Asia,NAMET & RUB

REAL ESTATE ‘MANDATE’

Launched in late 2011

CHALLENGES

CHALLENGES

- Data

- Local buy in (in some geographies)

- Change Management

- Ways of Working

LOOKING FORWARD

WORKPLACE SERVICES: OUR JOURNEY

Creating a workplace

that maximises

flexibility and choice

for our people

Delivering services at

the right cost, to the

right standard, with

consistency Unlocking value from

our real estate

portfolio

Delivering a

best-in-class

service

that provides the

right service at the right cost

VIRTUAL PHYSICAL

IMPROVING OUR

OPERATING LEVERAGE

EMPLOYEE

ENGAGEMENT

Global

Resource

Booking

Global Travel

Transformation

Facilities

Management

Transformation

Global

Physical

Access

Security

Agile

Certification

AGILE WORKPLACE

& PROJECTS TRAVEL

MEETINGS

& EVENTS

GLOBAL

FACILITIES

MANAGMEN

T REAL

ESTATE

FOCUS ON

REAL ESTATE OTI

FULFILLING OUR

ULSP COMMITMENTS

BETTER GENDER

DIVERSITY

ACHIEVING OUR

SERVICE QUALITY

METRICS

To provide greater value to our business and help our business WIN IN THE

MARKETPLACE; to be RECOGNISED FOR THIS INTERNALLY AND

EXTERNALLY; and to have our people TAKE PRIDE in being part of our

organisation.

Integrated

Workplace

Management

Services

Real

Estate

Sustainability/

Energy,

Auditing,

Monitoring

Workplace

Project

Management/

Design

standards

OUR AIM:

OU

R K

EY

PR

OG

RA

MM

ES

:

Video

SUSTAINABILITY IS AT THE HEART OF THE UNILEVER SUSTAINABLE LIVING PLAN (USLP)

The USLP outlines the business

commitment to operate sustainably

with a clear strategy to double the

size of the business whilst halving

the environmental impact.

Unilever Global Targets Workplace Specific Targets*

OF OUR OFFICE WASTE

WILL BE REUSED,

RECYCLED OR

RECOVERED BY 2017

BY 2020 WE WILL

HALVE THE

ENERGY (KWH) PURCHASED PER

OFFICE OCCUPANT

BY 2015 WE WILL

REDUCE PAPER

CONSUMPTION BY

PER HEAD

*Applies to our top 21 countries

100%

30%