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UNDERSTAND THE ROLE OF THE STORE MANAGERUNDERSTAND THE SKILLS NEEDED TO OPERATE EFFECTIVELY WITH A TEAMUNDERSTAND HOW TO ACHIEVE EMPLOYEE SUCCESS
Characteristics Of A Store Manager• Multitasking
– Working On Many Things At The Same Time• Delegate
– Put Other Employees In Charge Of A Project• Planning
– Determine What Needs To Be Done And How It Will Get Done
• Controlling– Comparing Plan To Actual Results
• Tasks– Receives Merchandise
• Ticket Merchandise– Works With Buyers– Determines Markdowns
Merchandise Management• Inventory assortment• Planning • Buying• Distribution• Monitoring trends• Pricing• Displays• Managing stock levels
Expense Control• Expense Control
– Keeping Operating Expenses Down
• Selling Expense– Employees Salary And Benefits
Expense Control ExampleRx3 Pharmaceuticals• Problem
– Purchasing system was complicated– Lab technicians spent too much time filling out PO’s and
doing administrative work
• Solution– Used new accounting software to simplify orders– Purchases were made using the computer, less time,
more simplified
• Outcome– Company grew %50 first year– Saved over $210,000
The Importance of Managing Employees• Supervising Employees
– Motivate• Encourage Employees To Do Their Best At All Times
– Job Rotation• Switching Tasks Among Employees On A Scheduled
Basis
– Encourage Team Work
• Training• Orientation
– Introduces Employee To Job Company And Co Workers
Working With Supervisors• Positive customer relations• Manager of school based enterprise
Need For Management Positions• Delgate tasks• Make orders• Decided when what and how much
inventory to purchase• Supervise employees• Manage expenses• Training employees
Types Of Training• On-the Job Education
– Conducted In Workplace Conducted By Immediate Supervisor
• Off-the-job Training– Occurs Outside Of Work Area– Given Before Or After Business Hours– Costly
• Methods– Preparation– Presentation– Practice– Evaluation
Customer Relations• Maintain Friendly Store Atmosphere• Remember Customer's Names• Remember Their Preferences• Offer Top-notch Service• Keep Promises Made To Customers• Offer additional services
– Child care– Gift wrapping– Free delivery
Organizational Structures• Vertical Organization
– Managers Report To Higher Level Management And Delegate Work To Employee Departments
• Top Managers– Have Most Responsibility
• Middle Managers– Link Between Top And Supervisor, Make Sure Top
Managers Decisions Are Carried Out
• Supervisory Managers– Assign Work Duties And Directly Supervise Employees
Vertical Organization
CEO
TOP MANAGER TOP MANAGER
MIDDLE MANAGER MIDDLE MANAGER
SUPERVISORYMANAGER
MIDDLE MANAGER MIDDLE MANAGER
SUPERVISORY MANAGER
SUPERVISORY MANAGER
SUPERVISORY MANAGER
SUPERVISORY MANAGER
SUPERVISORY MANAGER
SUPERVISORY MANAGER
SUPERVISORY MANAGER
EMPLOYEE EMPLOYEEEMPLOYEE
EMPLOYEE
EMPLOYEE
EMPLOYEE
EMPLOYEE
EMPLOYEE
Organizational Structures• Horizontal Organizations
– Self Managing Teams– A Team For Each Department– Work Together
CEO/ President
SHIPPING AND RECIEVING
ADVERTISING PRICING FINANCETECHNICAL SUPPORT
HUMANRESOURCES