UNCW

Business Affairs News Customer Service, Employee Engagement and Efficiency

December 8, 2016

Volume I Issue V

Special points of interest:

Did You Know?

You can use three waivers per academic term and then an additional two for sum-

mer—one each summer session? That is five waivers for UNCW employees per

academic term. Please see full

details for restrictions.

http://uncw.edu/studentaccounts/

StaffTuitionWaivers.html

Coffee with a Cop

(second Wednesday of each

month)

Next date is Wednesday

January 11th, Port City Java in

Randall Library

9-10:30 am

Special Edition “Coffee with a

Cop”: January 12th in the

Military Resource Lounge in

Warwick Center from 9-

11:00 am

University Police

Spring 2017 RAD dates availa-

ble now. Click here to sign

up: http://uncw.edu/police/

radschedule.html

Business Affairs Welcomes New Employees

Melissa Curington Telecommunicator University Police

Nicholas Lee Davis Systems Operations Support Facilities Administration

Serinda Moulton Work Control Facilities Administration

Tommy Steuer Property Security Officer Auxiliary Services

Karen Crowder Housekeeper Housekeeping

Michael Broman Grounds Laborer Landscaping

Jeffrey Sutton Housekeeper Housekeeping

Larry Honaker Production Specialist Printing Services

Kayla Benton iprint Coordinator Printing Services

Construction is underway on UNCW’s newest dining facility. The Hub will be a 10,000 square foot,

two-story space located between Galloway and Graham-Hewlett residence halls, and is designed to

be a modern, smart space to offer plentiful dining options as well as a dedicated meeting, lounge and

study area, particularly for freshmen. “This building was designed with not only high value dining

options in mind, but also as a way to support healthy choices and lifestyles for our students,” said

Brian Dailey, UNCW Director of Auxiliary Services. The space is slated to open in May 2017.

Full Press Release: http://uncw.edu/news/2016/08/ground-broken-on-new-campus-dining-space.html

October 2016 - December 2016

CONGRATULATIONS to Cheryl Sutton, who graduates on Dec 3, 2016 with her

doctoral degree in Organizational Leadership. When asked what advice she could

offer to anyone contemplating continuing their education, Dr. Sutton said,

“Remember these two truths, first, there is a Higher Power and secondly,

life still happens. All of life’s issues, concerns, unforeseen situations, etc...will still

occur even if you choose not to go back to school. So, choose to go and strategically

work your personal pathway to success. I promise when it is completed, you will not

regret your decision.”

Ground Broken on New Campus Dining Space

Staff Professional Development

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Volume I Issue V

UNCW Rolls Out Bike-Share Program

UNCW is making it easier than ever to get from point A to B with the launch of its “Hawk Wheels Bike

Share” program. Twenty-five bicycles are available for students and employees to check out 24 hours a

day at four stations around campus. In the spring, a total of seventy bikes will be available at seven sta-

tions. UNCW Transportation is partnering with Gotcha Group – Green Operating Transit Carrying

Humans Around – on the bike-sharing program. “Students have long expressed an interest in sustainable

transportation options, such as the Bike Share program, and we are pleased to be one of the first schools

in the UNC system to offer it,” said Nick Cannon, alternative transportation coordinator at UNCW.

Full Press Release: http://www.uncw.edu/news/2016/11/uncw-rolls-out-bike-share-program.html

For More Information: http://www.uncw.edu/transportation/bikeshare.html

Parking & Transportation’s New Trolley Makes Waves On Campus

Parking and Transportation has a new Seahawk Trolley that will serve campus as the Loop Express

Shuttle

(see route information: http://www.uncw.edu/transportation/documents/Loop-Express_Shuttle_2016-2017.pdf).

The trolley can seat thirty-two passengers and also has two handicapped accessible spaces near the

wheelchair lift. Auxiliary Services collaborated with OUR’s design team on the trolley’s edgy look, which

has been well received on campus. UNCW has shared the trolley’s photo on Facebook, Twitter, and

Instagram and it has received a combined total of over thirteen hundred likes, one student sharing on

Facebook, “[It’s the] sweetest ride on campus and the drivers are super friendly!”

UNCW is making it

easier than ever to

get from point A to

B with the launch of

its “Hawk Wheels

Bike Share” pro-

gram.

Passport Caravan Aims to Increase Number of Education Abroad

Students

The Office of International Programs teamed up with the Council on International Educational Exchange

(CIEE) to provide one hundred free passports to UNCW students during the Passport Caravan Sept. 21.

The UNCW Passport Office provided application and photo services to the students during this event.

The event was organized to encourage greater participation in UNCW’s education abroad program. Stu-

dents who registered for available slots applied for their passports and OIP provided information on op-

tions to study internationally.

Full Press Release:

http://uncw.edu/news/2016/09/passport-caravan-aims-to-increase-number-of-study-abroad-students.html

“The Office of Inter-

national Programs

(OIP) teamed up

with the Council on

International Educa-

tional Exchange

(CIEE) to provide

100 free passports

to UNCW students

during the Passport

Caravan.”

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Volume I Issue V

Business Affairs departments have been busy working on various community projects for several months.

We are very proud to name a few of those projects that may have made a difference in the lives of others

and positively affected our standing in the community. They are in no particular order.

2nd Annual Holiday Cards for Heroes

VCBA

Business Services

Finance

Adopt-A-Family – Providing a Thanksgiving Feast for Families in Need

Finance

ITS

VCBA

Samaritan’s Purse – Operation Christmas Child

Finance

VCBA

UNCW EH&S Awarded Grant for Public EV Charging Stations

Thanks to Duke Energy Program

UNCW Environmental Health and Safety was recently awarded a $10,000 grant for two public electric

vehicle charging stations. Sustainability Captain, Kat Pohlman, coordinated with Parking and

Transportation to apply for the grant. “I am excited to expand this service and engage more commuters

through this partnership,” Pohlman said. Over five hundred charging stations were requested from almost

one hundred applicants across the state of North Carolina.

Full Press Release: http://www.uncw.edu/businessservices/index.html#news

“UNCW Environ-

mental Health and

Safety was recently

awarded a $10,000

grant for two public

electric vehicle

charging stations.”

“From children to sen-

iors, people pack shoe-

box gifts each year to

bless children in need

around the

world. Parents often use

the project to teach

their kids about giving.

Year-round volunteers support these efforts

across the country.”

Seahawk Pride Emoted in Community Engagement

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Volume I Issue V

International Students Thanksgiving

Finance

ITS

VCBA

Cricket on Hoggard Lawn with Pakistan Scholars

To mark the end of the visit with our scholars from Pakistan and as a part of their trip to our campus,

we participated in a game of cricket on Hoggard Lawn. The Pakistanis were great teachers, and while

we were not experts by the end of the game, we had a great time learning how to play!

“For the past eight years,

the Simpsons have hosted

international students at

their home overlooking

Bradley Creek. The

UNCW International

Student Organization,

Faculty Commons Chris-

tian group, Ratio Christi,

UNCW faculty and staff

as well as church and

community members help

each year by donating

food, cooking the feast

and serving students.”

Community Engagement—Continued

Dean’s Day of Service – Wilmington Area Rebuilding Ministry or WARM – Veteran’s in

Community- Good Shepherd Center and The Ashley Center

Finance

This year’s service was

focused on military and

veterans. Several groups

on campus participated

with the Office of Mili-

tary Affairs, and the

Deans office to provide

much needed services

for Veterans and Com-

munity Service Organi-

zations supporting mili-

tary service members or

veterans.

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Volume I Issue V

Habitat for Humanity

On November 16th, 12 ITS staff members took part in a Habitat for Humanity build. We concentrated

our efforts on painting the interior of an entire house (twice!) and made repairs on exterior porches

and stairs.

Watch for your next opportunity to get involved!

“Remember that the happiest people are not those getting more, but those giving more.”

― H. Jackson Brown Jr.

Angel Tree

Angel Tree is an annual collection initiative to provide holiday gifts to children at the Boys and Girls

Home of Lake Waccamaw.

Finance

ITS

Community Engagement—Continued

ITS News

All of these upgrades were completed successfully due in large part to the multiple departments that

partnered with ITS for pre and post-upgrade testing and verification. They are as follows:

Banner Upgrade – successfully completed on the weekend of 10/28.

AppWorx Upgrade – successfully completed on 11/10.

UNC Cause Conference

The following ITS presentation sessions were submitted and accepted at this year’s conference:

Guest Portal – “Do you even Guest, Bro?”

IT Service Management – “Implement ITSM in Higher ED? Well, why not!”

Project Management – “Project Proposals: Have you ever said no? Try the Project Score!”

“All of these upgrades

were completed suc-

cessfully due in large

part to the multiple

departments that

partnered with ITS for

pre and post-upgrade

testing and

verification.”

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Volume I Issue V

ITS News - Continued

ITS Service Catalog

Our IT Service Catalog team has continued to refine our service offerings and site layout utilizing feed-

back gathered from multiple campus forums. Many thanks to those of you who have participated! If

you would like to provide us with additional feedback you have one more chance this semester: 12/15,

12pm in Hoggard 252.

Adobe Visit

On October 26th, Adobe hosted a 5-hour discussion with multiple campus departments, centered

around how we can make Adobe a success at UNCW. For details on what Adobe products the cam-

pus has available, see this link.

Electronic Submission System for Faculty Reappointment, Tenure and/or Promotion

This new system was developed in conjunction with the Provost’s Office, Faculty Senate, and the CTE and

enables faculty to, for the first time, submit their “RTP” documentation electronically. Training for this

phase of the rollout was provided on 11/28, 11/29, and 11/30. Training for Phase 2 (committee review) will

begin in January 2017 for department chairs/directors, deans, and the UNCW Committee for Reappoint-

ment, Tenure and/or Promotion.

Chili Cook Off

ITS held their 9th annual Chili Cook Off on October 31st! ITS recognized Honors student, Amanda

Harman, as the recipient of the $1,300 Kenny Sumner ITS Merit Scholarship. Kenny was a member of

our ITS family who passed away with cancer at just 33 years old. He embodied the very spirit of cus-

tomer service and dependability that some spend a lifetime trying to achieve.

Staff Kudos - Jonathan Graves, Danielle Ferrell

Congratulations to Jonathan and Danielle! They were both recognized by their colleagues in ITS as giving

exceptional customer service. Taking a proactive approach to prevent delays and problems, always going

above and beyond what you would expect, and using the creative process to fix issues are a customary

part of their day.

The Seahawk Kudos program was created so that UNCW faculty, staff and students, and customers

could recognize exceptional customer service.

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Volume I Issue V

University Police

Holiday Quick Tips

As we prepare for the holiday break, please remember to take steps to secure your work areas before

you depart. With the decrease in people moving about on campus during the break, the possibility of

theft increases. So before you head out, take the time to secure your valuables out of sight and make

sure all doors are locked. It’s also wise to close your blinds and secure your windows.

For those of you who are traveling out of town, here’s a few things to keep in mind as you hit the road.

During this season, 91% of all travelers will drive to destinations over 50 miles away to celebrate while

only 7% will opt to fly. If you’re hitting the road, drive safely!

The busiest day to travel is December 23rd, while the day after Christmas is the next heaviest travel day

during this break. About half of holiday travelers will make same-day trips.

New Program - Lunch and Learn - “Policing the University”

University Police is offering a new Lunch and Learn program, “Policing the University – more than law

enforcement”. The presentation highlights the types of incidents and activities UPD most frequently

responds to on and off campus, the wide range of programs and services that UPD offers, community

caretaking measures UPD takes, as well as personal safety and property security tips. If your

department or workgroup is interested in taking part in this new Lunch and Learn, please reach out to

Major Bertram at X3136 or bertramc@uncw.edu.

“Important Numbers” Magnet Updated

University Police recently printed an updated and revised “Important Numbers” magnet. If you’d like one,

please email your request to Ariel Bennett at bennetta@uncw.edu.

ChromeRiver Travel and Expense System Update

Training for the new ChromeRiver Travel and Expense system will begin in late January. Dates and

times for training will be shared in SWOOP and on the Disbursement’s webpage. Stay tuned for

more information after the Holiday break.

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Volume I Issue V

Congratulations and Thank You!!

Retirement Date

Mary Forsythe January 1, 2017

Susan Wright January 1, 2017

Frieda Antrican March 1, 2017

Facilities News

Project Management Update

The 2016 Facilities Master Plan is well underway. WRT, the Master Planning team, conducted the

first round of campus community engagement November 28-30. Four open houses were conducted

to engage students in Randall Library, Wagoner Dining Hall and Fisher University Union. WRT

also presented the planning process and goals to the Chancellor’s cabinet and held several

follow-up meetings with UNCW leadership.

A second round of stakeholder engagement is planned for January 23-25. Additional information

about the engagement sessions will be announced in the upcoming weeks.