Unable to Generate Addon Queue Due to Missing AddonSCMSNC701

7/31/2019 Unable to Generate Addon Queue Due to Missing AddonSCMSNC701

http://slidepdf.com/reader/full/unable-to-generate-addon-queue-due-to-missing-addonscmsnc701 1/15

Unable to generate addon queue due to missing addonSCMSNC701 ( 0000079662/2012 )

Back Print

Classification

Message 79662 / 2012

created 31.01.2012 - 01:38:13 ESTReporter pavan Alleni

ustomer The Coca-Cola Company (146449)

Last change 09.03.2012 - 17:06:46 EST by SAP

Status Confirmed Automatically

Language English

omponent BC-UPG-TLS-TLA

Priority High

Business operations are seriously threatened and urgent tasks cannot be executed.

To send a High message to SAP the Affected System must be production or the imminent go live/upgrade is jeopardized. If a go-live/upgrade is jeopardized, enter a Go-live/Upgrade date in the Business Impact section.

Affected System

System ID / Name MTA / Maintenance

Installation No. / Name 0020278056 / SCM 2 for SCALE project

System Type Test system

Product Version SAP SCM 2007

perating System AIX

Database DB2/CS

echnical Usage Type No technical usage types available

hanged on 14.02.2012 by pavan Alleni (S0005127164)

onnection Status Access Data Missing / Connection Closed

Problem Details: Unable to generate addon queue due to missing addonSCMSNC701

Short Text

Unable to generate addon queue due to missing addonSCMSNC701

Long Text

Hi,We are performing upgrade SCM system MTA to 7.01 sp6 from 700.In configuration phase its saying missing addons SCMSNC701.I providing screenshot also with logs.Please check & suggest on this.Please call me immediately.

Thanks,Sridhar +919885672567

Steps for Reconstruction

Error Message Number Screen Number Transaction Program Table

"No answer"

Questions Specific to the selected application area (component)Please ensure that the relevant installation and master guides are followed in conjunction with documention: How to Install SAP Enhancement Packageshttp:// service.sap.com/~sapidb/011000358700000293582009E.PDF What IT Professionals Need To Know about SAP enhancement packages

https://service. sap.com/~sapidb/011000358700001166742007E

Please check that you are using the latest version of SAPehpi and Transport tools (tp & R3trans)

Page 1 of 15SAP Message Wizard

6/5/2012https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/smp_custmsg/main.do...



"No answer"

Communication

Dear customer.

I have logged on to your system.In both clients 000 and 100 I can see the same content in transaction

/asu/upgrade.So you can execute the steps in both clients. (see attachemnt)

Please test again and continue the upgrade.

Also it is important that you report only one issue per SAP tocket.Therefore please confirm this ticket and open a new one if you encounterany other issue.

Thanks.Marco Haenssler SAP AGS Germany

Hi Esther,

As I said earlier we are in Check phase where it is asking us to run/ASU/UPGRADE with the help of 1000009 note.But we executed this /ASU/UPGRADE tool in 000,we can see all the taskwhich generated from ASU.xml file.But what is the point in running this

in client 000 where as these STEPS are client Dependent.STEPS like Activate Info object,Info Cubes,etc..are client dependent.

So we tried in client 100 but no use,we cant see any task list.

Please suggest on this ASAP.Please find attached screenshots on this.

If u need any more queries on this please call me .

Reg,Sridhar +919885672567

Hi Esther

We crossed Configuration phase by updating xml file & needed patches.

Right now we are in check phase & asking us to proceed with /N/ASU/UPGRADE.I'm working with BI team on this.

I will be updating you if we have issues on this.


Dear Customer,

As I see in the system, meanwhile you have generated a new stack filewhich includes BI_CONT 705/06. Now the upgrade is at EHP_INCLUSION,complaining missing support packages of SAP_ABA. As you will bind up tosupport package 10, please load all the packages with transaction SPAM.Then you should be able to continue. Please ensure other packages arealso uploaded. I you have put all the packages in the download folder,

the SAPup should have loaded them automatically.

Regards,Esther

Customer CallPerformed on 14.02.2012 14:45:27Contact person Ms. Karine ReasonReason for callRequest to speed up processingSubject of conversation:Going live with SCM upgrade on the 20th May 2012. Currently at astandstill in the configuration phase. Showstopper for the go live.

17.02.2012 - 09:53:57 EST - Reply by SAP

16.02.2012 - 18:45:40 EST - Info for SAP by pavan Alleni


15.02.2012 - 03:39:41 EST - Reply by SAP

14.02.2012 - 14:49:53 EST - Call from Customer by SAP





10 plus external consultants affected who cannot work on the project.This is causing a financial impact that cannot be quantified at thistime. Once in Production, the system will be used by 500 end users.Ms. Reason requested the reassignment of the message as the currentprocessor seems to be out of the office. Please assist.CP: Mr. Sridhar 0091 9885672567

Hi

I already sent xml file please check & update us,so that we can proceedwith new xml file. As you are leaving for the day please provide us other processor to lookin to this issue ASAP.


Dear Sridhar,

As discussed, please generate a new stack file and use the new filefor the upgrade to test if it works. And please also attach thenew stack.xml to the message for me to check. Thanks!

Regards,Esther

Hi Ester,

Please find new xml file generated.

Reg,Sridhar

Customer CallPerformed on 14.02.2012 09:58:18Contact person Mr. pavan AlleniStatus of discussion:Customer reachedSubject of conversation:short discussion, will call again in about 1,5 hour

Hi Esther,

Could you please call me Immediately.So that I can discuss on this & fix it.

Thanks,Sridhar +919885672567

Dear Sridhar,

The problem is now in your system, the BI_CONT is already on 705/05. As the BI_CONT is not in the stack.xml file, the release level fromthe export is taken into calculation, which is 705/00. Could yougenerate the stack file and include BI_CONT, so that at least a 'keep'

decision is there.

Regards,Esther

Hi

MTA connection is open for further analysis.User SCALEOSS1/newp@assw0rd.

Reg,Sridhar


14.02.2012 - 11:33:48 EST - Reply by SAP


14.02.2012 - 09:58:34 EST - Call to Customer by SAP


14.02.2012 - 09:15:16 EST - Reply by SAP






HI Esther,Reset is done from upgrade directory /igs/MTA701/abap/bin,here we ran./SAPup reset prepare ,before that we ran report RSUPGRES in SE38.Then we started again from beginning.

Now we are facing issue at Configuration phase ...below is the error..========================================================================Severe error(s) occures inphasePREP_EXTENSION/SUBMOD_EXTENSION_NEW/EHP_INCLUSION

Last error codes set Stack inclusion failed:patch 0 for component BI_CONTis too low,destination leve is already at 5=========================================================================

We have present BI_CONT versionBI_CONT 705 0005 SAPK-70505INBICONT BI_CONT 705: Add-On Installation

We need to add any addons.Please let us know ASAP.Please let us know if you need any other information reg this issue...youcan reach me to +919885672567.

Reg,Sridhar

Dear Customer,

This message is now with upgrade development support. What I understandis you used SAPehpi at the beginning and then later reset and switchedto SAPup. Could you please tell me at which phase you did the reset,and how did you reset? The system connection is not open, so I could notcheck, but from the error message, seems the resetwas not doneproperly. Please provide more info for the analysis.

Regards,Esther

HI Olga,

Still no updates on this issue.Please suggest on this ASAP.Please call me Immediately.


Customer CallPerformed on 14.02.2012 02:29:19Contact person Mr. Sridhar Reason for callRequest to speed up processingSubject of conversation:The impact details provided on the 13.02 remain valid.Sridhar +91 988 56 72 567Best Regards - Georgios Tzoras

Dear Mr. Sridhar,

The most senior developers for this message component are located in

Germany. The responsible manager has already been contacted and theseexperts should take over this case and update you regarding their analysis of the issue as soon as possible from tomorrow (Tuesday)morning CET (starting in about 12 hours from now).

Thank you for your patience.

Best regards,Juliana Morais.SAP Active Global SupportPhone/Fax numbers: note 560499

Customer Call


14.02.2012 - 07:11:50 EST - Reply by SAP



13.02.2012 - 14:58:24 EST - Info for Customer by SAP






Performed on 13.02.2012 13:59:56Contact person Mr. Sridhar Reason for callRequest to speed up processingSubject of conversation:Mr. Sridhar reiterates his request to have the processor call him back.Go-Live with the SCM project in production is scheduled for 20.07.2012.There are 10 external consultants from IBM working on this project andthere is an unquantifiable financial risk to the project. The phase for configuration is currently on hold as the deadline has already beenmoved twice, last deadline set was 07.02.2012. Please call Sridhar onTel: +91 988 567 25 67.

Customer CallPerformed on 13.02.2012 12:03:22Contact person Mr Sridhar Reason for callRequest to speed up processingSubject of conversation:Mr Sridhar requested an update on the message. Business impact detailslogged on February 7th confirmed.CP: Mr Sridhar 0091 9885672567Kind regards, Antonio Bellot - AGS Primary Support, CIC

Hi Olga,

We are facing latest BI_CONT Error.Please find the latest error attachment.

We have BI_CONT below patch level in MTA SYSTEM.BI_CONT 705 0005 SAPK-70505INBICONT BI_CONT 705: Add-On Installation

Please suggest on this..Please kindly call me.


Customer CallPerformed on 13.02.2012 01:10:31Contact person Mr. Sridhar Reason for call Additional information provided

Subject of conversation:Sridhar requested for a call back as soon as possible. They would liketo discuss this issue directly. Also he found the note 158358 was notreleased to customer yet. Please assist. Thank you.CP: Sridhar TEL: +919885672567

Hi Team,

I have started upgrade SCM 5.1 to SCM 7.01.We are facing BI_CONT error.I attached the screen shot.Old attachment you can find existing BI_CONT version present in MTA.

Please suggest on this.

Reg,Sridhar

+919885672567

Hi Colleague,

Kindly reset the upgrade. You can do this by clicking back.. untilyou get a message asking to remove the contens of the Upgrade directory. Download the tool: SAPUP 7.02.. and restart theUpgrade...Mount the DVDs for : CM 7.0 EHP1 Upgrade Export"

Thanks and Regards,Shashank





07.02.2012 - 23:52:59 EST - Reply by SAP





Customer CallPerformed on 07.02.2012 20:48:27Contact person Sridhar Reason for call Additional information providedSubject of conversation:The customer wanted to talk with the processor to check some informationPlease give him a call as soon as possible. Thankyou.CP: Mr. Sridhar / +91 9885672567

Shashank,

Any updates on this?Please update the message as per call.

Reg,Sridhar

Hallo, Sridhar

If you are upgrading the system from SCM 5.10 to SCM 7.01 it is notan installation of Enhancement Package, but a real Server Upgrade.

You have to use "SCM 7.0 EHP1 Upgrade Export" DVD, corresponding to yourDB. Upgrade will be running using SUM(or SAPup), and not with SAPehpi.

Please, use "SAP SCM 7.0 Including SAP Enhancement Package 1 - UpgradeDocumentation", not an "installation of Ehp1".

If you have any additional questions, you can contact me directly.

Best regards, Olga

Hi Shashank,

Have you checked screen shots which i sent? Are you sure the ADDON for SCM 700 release will be included in this DVDs?Since this component is only it is asking while upgrading,same thing Isent in my previous mail.Cud you please call me immediately?

Thanks,

Sridhar +919885672567

Dear Customer,

The pre-requisite components would also have to be updated:

SAP SCM 510 13SAP SCM BASIS 16 -> 701SCEMSRV 510 10 --> 701SCMBPLUS 510 10 --> 701SNC 510 0013 ---> SCMSNC 701EWM 510 0013 --> SCMEWM 701

You can download them in "Service Market Place" at:http://service.sap.com/swdc --> Installations and Upgrades --> Browseour Download Catalog --> SAP Application Components --> SAP SCM

There kindly download the relevant DVDs in the path:SAP SCM 7.0SAP Supply Chain Management 7.0

and

SAP SCM ENHANCE PACKAGESAP enhancement package for SAP Supply Chain Management

The components SCM_BASIS 701, SCMEWM 701, SCMBPLUS 701, SCMSNC 701,SAP_BS_FND can be found in in the DVD: "51038743 SCM 7.0 EHP1Components"

Regards,Shashank



07.02.2012 - 04:01:32 EST - Reply by SAP


07.02.2012 - 00:12:19 EST - Reply by SAP





Customer CallPerformed on 06.02.2012 20:54:10Contact person Mr. Sridhar Reason for callRequest to speed up processingSubject of conversation:The issue is affecting an SCM project going live to productionon 20 July 2012. Project currently in the Configuration phase.Project team of 10 external consultants affected who cannot work on theproject. This is causing a financial impact that cannot be quantifiedat this time. Manual workaround available.Once in Production, the systemwill be used by 500 end users. Original deadline of Configuration missed(last week). New deadline: Today or tomorrow morning( 07.02.2012 EST)Callback request from customer:Sridhar +91.9885672567

HiWe are upgrading SCM 5.1 to SCM 7.0 EHP1.While this upgrade it is asking SCM 700 addon.I attached screen shot alsoin my earlier messageSo please send us SCM 700 ADDON.

My question is can we do upgrade SCM 5.1 to SCM 7.01 SP6 DIRECTLY or weneed to first do SCM 5.1 TO SCM 700 & then to SCM 7.01 ie EHP1.

Please let me know on this ASAP.Please call me immediately.


Hello Pavan,Your message has been forwarded to Contracts regarding the missingadd-on in the notes you mention. Note 1350483 - Upgrade to SCM 7.0 withRCTRK 700 and Note 1345098 - RCTRK 700 : Add On Installation on SAP SCM7.0. The reason you cannot see the above add-ons is because they requireRailcar Management license which The Coca-ColaCompany does not havea license for Railcar Management.For any further technical support you need on this ticket, let me knowand I can forward your ticket back to support.

Thanks,Joyce - Contracts

Customer CallPerformed on 06.02.2012 12:23:00Contact person Mr. Sridhar Reason for callRequest to speed up processingSubject of conversation:The issue is affecting an SCM project going live to productionon 20 July 2012. Project currently in the Configuration phase.Project team of 10 external consultants affected who cannot work on theproject. This is causing a financial impact that cannot be quantifiedat this time. Manual workaround available.Once in Production, the system will be used by 500 end users.Please assist.CP: Mr. Sridhar, phone: +91 9885672567.

Customer CallPerformed on 06.02.2012 09:01:42Contact person Mr. Sridhar Reason for call Additional information providedSubject of conversation:Business impact provided on 31st Jan and 6th Feb 2012 is still valid.Please assist.CP: Mr. Sridhar, phone: +91 9885672567.

Customer CallPerformed on 06.02.2012 07:02:32



06.02.2012 - 13:08:51 EST - Reply by SAP








Contact person Mr. Sridhar Reason for callRequest to speed up processingSubject of conversation:Business impact provided on 31st Jan 2012 was confirmed. Mr. Sridhar added that they are still in configuration phase, however originallytesting was due to be commenced in week 5 but had to be postponed due toissue. Testing now due to be commenced asap.Please call back in order to clarify important details.CP: Mr. Sridhar, phone: +91 9885672567.

Hi Team,

Please update on this.Its very urgent.We need to handover the system to customer. Already we crossed the time.

Please call me immediately.

Reg,Sridhar

Customer CallPerformed on 06.02.2012 03:11:09Contact person Mr. Sridhar Reason for callRequest to speed up processingSubject of conversation:Business Impact stated on the 31st of January is still valid andconfirmed. Customer requested a call back as to discuss the issue for afast solution on it. Project still at a standstill. Please call back toMr. Sridhar at +91 988 567 2567.Filipe OliveiraConsultant AGS Primary Support, Customer Interaction Center.

HI

We cannot find ADDONS which are listed in below Notes from SMP.Please suggest on this.

Note 1350483 - Upgrade to SCM 7.0 with RCTRK 700Note 1345098 - RCTRK 700 : Add On Installation on SAP SCM 7.0


Dear Mr. Pavan Alleni,

Thank you for the information provided so far. After analyzing your issue, I have found that it requires further expertise. Therefore, I amconsulting my colleague from the next level of support in order toidentify the root cause of this issue. You will receive an update assoon as possible.

Thank you for your continued cooperation and understanding.

Kind Regards,Mentro Deonarine AGS Primary Support

SAP Canada, Inc.Phone/Fax Numbers: SAP Note No. 560499

May we also refer you to our vibrant online communityOr visit our moderated Expert Forums athttps://wiki.sdn.sap.com/wiki/display/SMP/Home

Gain free access to our related content athttp://www.youtube.com/SAPSMPTV

Interested in a live demo of the SAP Support Portal?Click http://service.sap.com/portaldemo to find out more










Customer CallPerformed on 03.02.2012 17:33:51Contact person Mr. pavan AlleniStatus of discussion:Customer not reachedSubject of conversation:Called the phone numbers in the message+17045944516+1919948049194+919885672567+91 9885672567Unable to get in contact with the customer.

Suresh,

Any updates on this?Please make it as HIGH Priority.

Reg,Sridhar.

Suresh,

SCM=======700 this is an Attribute Change Package(ACP),this is updated bybe yesterday.I already cleared you the issue i.e with addon SCM 700release.I sent screen shot also.I'm searching for this ADDON at SMP but no luck,same thing I requested you.You can see the error below----=========================================================================Severe error(s) occured in phasePREP_EXTENSION/SUBMOD_EXTENSION_NEW/EHP_INCLUSION!Last error code set: Unable to generate addon queue. Return Code = 1,Reason = "The Installation/Upgrade Package for Add-on SCM rel. 700 is notavailable", check log file 'SPDA_EHP_INCLUSION.LOG' for details=========================================================================

I'm sending latest logs for MTA.

Please fast up the process.

Reg,Sridhar

Hello Sridhar, As agreed upon, I have forwarded this issue to my colleagues atXX-SER-SAPSMP-ACC who will get back to you at the earliest. However,since the component does not handle "High" priority messages, I havelowered the priority to medium. Please note that despite this, we willkeep you updated on this.

Regards,Suresh GururajanUpgrade Support Center AGS Primary Support, Business Suite & Technology

Customer CallPerformed on 02.02.2012 05:16:23Contact person Mr. pavan AlleniStatus of discussion:Customer reached

Subject of conversation: Asked Mr. Sridhar to remove the file SAPK-701IHINSCMSNC from the inbox.Mr. Sridhar reported that SCM=======700 is not visible (for theconsequent error message). However it was visible from our end. Hence,reported to Mr. Sridhar that I'm forwarding this issue to another component and that our colleagues there would pick up the issue shortly.

Customer CallPerformed on 02.02.2012 04:30:34Contact person Mr. pavan AlleniStatus of discussion:Customer reachedSubject of conversation:










Requested the stack xml file to be attached to the message. Will callback in half an hour.

Hi Suresh,

Please find 2 MTAXML FILES.

PLease check & update ASAP.

Reg,Sridhar

Hi Suresh,

Call me now.

Reg,Sridhar

Hello Sridhar,Could you please let me know when I could call you?

Regards,Suresh GururajanUpgrade Support Center

AGS Primary Support, Business Suite & Technology

Customer CallPerformed on 02.02.2012 04:01:11Contact person Mr. pavan AlleniStatus of discussion:Customer reachedSubject of conversation:Mr. Sridhar requested callback in some time as he was busy.

Suresh,

Can you please call me now.

Reg,

sridhar

Hello Sridhar,Could you please regenerate the stack xml file and see if it is gettingresolved? In case it doesn't, could you please attach the stack xmlfile to the message?


Customer CallPerformed on 01.02.2012 11:41:18Contact person Mr. pavan Alleni

Reason for call Additional information providedSubject of conversation:Please assist further with request for call backCP: Sridhar +919885672567

Hi Suresh,

Any updates on this?Its very Urgent please call me & send me the addons which i requested.

Reg,



02.02.2012 - 04:17:01 EST - Reply by SAP



01.02.2012 - 11:50:46 EST - Reply by SAP







Sridhar.

Message is blocked by the processor:Call from customer:Mr. Sridhar requested assistance as per Business impact from31.01.2012 10:05. He would like to receicve a callback fromthe processor.

Regards, Sara Medwed, AGS Primary Support, Customer Interaction Center

Suresh,

Recent Logs for ========================================================================SPDA_EHP_INCLUSION.LOG========================================================================3 ETN248 Component: "SAP_BS_FND" rel. "702", Support Packagelevel: "0" (component type "A")2 ETN085X"1. Calculate pure CRT Queue" "for installed Add-ons" "andalready applied Support Packages" " "3 ETN112 The OCS Package Queue is empty2 ETN085X"2. Adding Add-on Installation Queue" " " " " " "3WETN424 Package "SAPK-701IHINSCMSNC" : "Attribute REINSTALL_ALLOWED ismissing" "->" "reject this package"2WETN260 The Installation/Upgrade Package for Add-on "SCM" rel. "700"is not available1 ETN214X."**************************************************"1 ETN251 End of phase: "'Add-on Queue Calculation'"1 ETN254 End date: "01.02.2012"1 ETN255 End time: "13:55:19"1 ETN214 ."**************************************************"========================================================================---------------------------------------------------------------------EHP_INCLUSION.LOG----------------------------------------------------------------------

2 ETQ399 Returned table ET_PATQ_OUT:2 ETQ399 Returned table ET_MISSING_PATCHES:4 ETQ373 parameter "EV_RC" = "1"4 ETQ373 parameter "EV_MESSAGE" = "The Installation/Upgrade Package for Add-on SCM rel. 700 is not available"4 ETQ234 Call of function module "SPDA_GET_ADDON_QUEUE" by RFC succeeded4 ETQ239 Logging off from SAPsystem4 ETQ010 Date & Time: 201202011355192 ETQ142 Addon queue calculation failed, rc = "1", reason = "TheInstallation/Upgrade Package for Add-on SCM rel. 700 is not available"4 ETQ399 (trc) R3upNcversWriteToFile: NCVERS file NCVERSTEMP.DMPwritten (rc=0)------------------------------------------------------------------------Please call me....

Thanks,Sridhar

Hello Sridhar,Could you please attach the Stack XML file you have used with this?I need to check it because it might also be related to the stack xmlfile not containing the relevant components.


Suresh,

After adding given ACP's facing same error. ACPs:SCMSNC====700SCMSNC====701

Error detail below.......=======================================================================Last error code set: Unable to generate addon queue. Return Code = 1,Reason = "The Installation/Upgrade Package for Add-on SCM rel. 700 isnot available", check log file 'SPDA_EHP_INCLUSION.LOG' for details========================================================================please send SCM 700rel..addon.

01.02.2012 - 09:25:13 EST - Info for SAP by Sara Medwed


01.02.2012 - 09:14:12 EST - Reply by SAP






Reg,sridhar

Suresh,

Any updates?

Sridhar

Hi Sridhar,

Attribute Change Package is a new technical OCS package type. Itcontains only attributes (for example, import attributes) of OCSpackages. ACPs are used to modify attributes of OCS packages (for example, for enhancing the import prerequisites to allow new systemstatuses as the basis for the import) so that the you does not have todownload an OCS package again if this package was already downloaded.

Please refer to note 1119856 regarding ACPs.


Suresh,

I cud not get what exactly these ACPs:SCMSNC====700SCMSNC====701

Cud u please eloborate on this.

Sridhar

Hello Sridhar,Have you also included the ACPs?

ACPs:SCMSNC====700SCMSNC====701


Suresh,

Below these two are added but same it is asking SCM 700 rel... AOIs:SAPK-700AGINSCMSNCSAPK-701IHINSCMSNC

Please check & let us know ASAP.

Reg,

Sridhar

Hello Sridhar,Could you also include the following packages and try again?

ACPs:SCMSNC====700SCMSNC====701

AOIs:SAPK-700AGINSCMSNCSAPK-701IHINSCMSNC


01.02.2012 - 06:56:56 EST - Reply by SAP


01.02.2012 - 06:32:05 EST - Reply by SAP


01.02.2012 - 05:53:16 EST - Reply by SAP






Customer CallPerformed on 01.02.2012 05:37:44Contact person Mr. pavan AlleniStatus of discussion:

Customer reachedSubject of conversation:Called Mr. Sridhar to inform that I'm currently analyzing this issue andwill call back in ten to fifteen minutes.

HI Suresh,

Thanks for calling.Right now it is asking SCM 700 rel..below issue we are facing========================================================================Lasterror code set: Unable to generate addon queue. Return Code = 1, Reason="The Installation/Upgrade Package for Add-on SCM rel. 700 is notavailable", check log file 'SPDA_EHP_INCLUSION.LOG' for details=======================================================================

I attached log files.Please call me now.

Reg,Sridhar

Hello Sridhar, As discussed, could you please attach the log files to the message?I need the SAPehpiConsole.log, EHP inclusion phase log and the SLOG, ALOG and ULOG in particular.


Customer CallPerformed on 01.02.2012 04:52:14Contact person Mr. pavan AlleniStatus of discussion:Customer reachedSubject of conversation:Discussed the issue. Customer is downloading support packages. Askedhim to attach the ten latest log files. Also, Mr. Sridhar requested acall back in ten minutes.

Hi Suresh,

You can call me now.

Reg,Sridhar

Customer CallPerformed on 01.02.2012 04:16:33Contact person Mr. pavan AlleniStatus of discussion:Customer reachedSubject of conversation:Called Mr. Sridhar to discuss the issue and was requested to call backin some time.

Customer CallPerformed on 31.01.2012 20:38:19Contact person Mr.Sridhar



01.02.2012 - 04:54:12 EST - Reply by SAP









Reason for callRequest to speed up processingSubject of conversation:Business impact provided on 31.01.2011 is still valid.The project isstopped due to this issue.Please check the latest update from customer and also give him a call back when you come into the office.Mr.Sridhar+919885672567

Hi Suresh,

PLease update on this.

Reg,Sridhar

Suresh,

Cud you please call me on +919885672567 now.So that we ca discuss on this.Please send the required patch.

Reg,Sridhar.

Hi Suresh,

This one is done K-701IHINSCMSNC.SAR. Again it is asking SCM 700 release addon.Please check the screen shot.

Reg,Sridhar

Hello Sridhar,Thank you for contacting SAP Active Global Support. And thanks a lot forthe attachment - it was comprehensive.

When I analyzed the file that you sent, it seems as though SCMSNC add-onis already installed in the system. However, an AOI package has beendownloaded, which is SAPK-701IHINSCMSNC. Could you please include theadd-on upgrade package, which is SAPK-701DHINSCMSNC and try again?Please let me know the results of this.


Customer CallPerformed on 31.01.2012 09:55:05Contact person Mr. Sridhar Reason for callRequest to speed up processingSubject of conversation:Mr. Sridhar requested assistance for the message according to thebusiness impact from earlier 31.01.2012 10:05. The completionof the configuration phase has to take place within the next 1 or 2days in order to handover the system to the customer.CP: Sridhar 0091 9885672567

Customer CallPerformed on 31.01.2012 05:01:02Contact person Mr. Sridhar Reason for callRequest to speed up processingSubject of conversation:Mr. Sridhar requested the message be assigned to a processor. The issueis affecting an SCM project going live to production on 20 July 2012.Project currently in the Configuration phase. Project team of 10external consultants. Manual workaround available. Once in Production,the system will be used by 500 end users. Please assist.CP: Mr. Sridhar 0091 9885672567Kind regards, Antonio Bellot - AGS Primary Support, CIC




31.01.2012 - 10:19:41 EST - Reply by SAP







Hi Team,

I applied SCMSNC 700 in MTA(SCM SYSTEM) then the configuration continuedbut after some time it is asking SCM 700addons.The error is as foolows..--------------------------------------------------------------------

Severe error(s) occurred in phasePREP_EXTENSION/SUBMOD_EXTENSION_NEW/EHP_INCLUSION!Last error code set: Unable to generate addon queue. Return Code = 1,Reason = "The Installation/Upgrade Package for Add-on SCM rel. 700 is notavailable", check log file 'SPDA_EHP_INCLUSION.LOG' for details------------------------------------------------------------------------Please send me list of ADDONS,so that I can go ahead with upgrade.Please call me immediately on this.

Reg,Sridhar

Contacts & Notifications

Name Phone Number Mobile Telephone E-Mail Notification

Reporter pavan Alleni +1 704 594 4516 +1 919948049194 [email protected] By SMS By e-mail

pening System

Other By SMS By e-mail



SAP Notes

0001119856 Description, tips and tricks for Attribute Change Packages

Attachments

Description File Name Created from Date Time -

En MTA ERROR.doc pavan Alleni 31.01.2012 01:37

Enter unique file description MTA SCM.doc pavan Alleni 31.01.2012 12:03

MTA EHP LOGS MTA LOGS.rar pavan Alleni 01.02.2012 05:28

MTA XML SMSDXML_MTA_20120130144551.762.xml pavan Alleni 02.02.2012 04:27

MTAXML 1 SMSDXML_MTA_20120130213152.183.xml pavan Alleni 02.02.2012 04:29

Latest MTA logs Latest MTA lOgs.rar pavan Alleni 02.02.2012 07:41

Latest MTA UPGRADE ERROR MTA UPGRADEERROR.doc pavan Alleni 12.02.2012 10:33

Latest Configuration Phase Error in MTA MTA Configuration phase ERROR.doc pavan Alleni 13.02.2012 10:27

latest xml file SMSDXML_MTA_20120214162320.211.rar pavan Alleni 14.02.2012 11:33

MTA CHECK PHASE MTA Check Phase for SAP.doc pavan Alleni 16.02.2012 18:44

Back Print



Documents

Unable to Generate Addon Queue Due to Missing AddonSCMSNC701