Opening Query
▐ Are you looking to monitor and reduce your cellular phone expense?Replace older Wi-FI phones and cost thereof?Record calls for regulatory and other purposes?Are you spending a lot of money in roaming charges?
Look at the Savings Opportunities
▐ Are you looking to make cellphones as part of corporate voice network?Allow users to originate and receive calls from company number?Extend 4-digit dialing to cellular phones?Do you have coverage issues in you plant/warehouse?
Look at the Productivity Gains
1 InStat and Jupiter Research 2 Sage Research3 Forrester’s Workforce Technographics US, Canada, and UK
uMobility : A Business Imperative
▐ 40-60% of cell phone calls are made in the presence of a Wi-Fi network▐ 30% of the office calls are received on mobile phones 1
• Most business professionals already use a smartphone 3
▐ As much as 38% of enterprise IT budgets are mobile phone costs▐ The average business person uses over 6 types of communication devices and 4.8
Communication Applications 2
▐ 36% of the employees are unable to reach coworkers on the first try 2
▐ Difficulty in finding answers from the staff resulting in 12% missed deadlines per quarter 2
Control costs
Improve productivity
Too many numbers/voicemail
Service reliability
Multiple device support
Leverage existing assets
▐ Smartphone platform flexibility Multiple smart phone support
▐ Intuitive dual mode user experience Voice over Wireless LAN / Wi-Fi
“Dial via Office” over Cellular
Over-the-air activation
Tight integration with native dialer
▐ Secure
▐ Popular PBX features Dual/simultaneous ringing with Deskphone
Call waiting, hold, transfer, …
▐ Seamless network transition (to/from Wi-Fi)
Flexibility in terms of Features & Devices
Application software on Commercial hardware
uMobility Controller SoftwareuMobility Client Software
uMOM (Admin/Mgt)
uRoam/Multi-Tenant Support
uMobility :Comprehensive Solution
Varaha uRoam
Varaha Multi-Tenant Management
Worldwide Carrier-grade Support
uMCare (Support)
Savings Opportunities
▐ Cellular minutes▐ International dialing
▐ Roaming charges
▐ Trunk reduction
▐ Devices
▐ Alerts
▐ Applications
▐ Cellular minutes Using ”Friends&Family” like plans while in
cellular Use of Wi-Fi
▐ International dialing/Roaming Calls through PBX cheaper than over cellular Monthly international dialing fees Use of Wi-Fi while roaming Optimal routing by using international dial
numbers
▐ Trunk reduction Eliminating in company calls reduces overall
trunk requirement by 15% with 30% Wi-Fi use
▐ Devices Eliminate Spectralink like Wi-Fi phones Eliminate deskphones for mobile users
▐ Applications :: Alerts Eliminate pagers if used for coverage/privacy
Business Process Enhancements/Productivity
© NEC Corporation 2009Page 7
Simplified Management
Simplified Management
Consistent telecom policy enforcement for international and long distance calling
Device Management tool integrates with native phone interface to simplify provisioning of clients
Ownership and Work Flow Integration
Ownership and Work Flow Integration
Corporate numbers stay with the business on employee churn
Work flow integration allows better customer service and employee satisfaction
Allows regulatory compliance by routing calls through business network
Productivity & Accessibility
Productivity & Accessibility
Improves productivity and efficiency of mobile workers by extending the reach of enterprise communication features
Enhances reachability with better in-building coverage and single number reach with carrier identity
Savings in Business
Savings in Cell and Voice Mail Minutes
WirelineCarriers
Consumer
StrategicPartners
53 Fewer VoiceMail Minutes
360 Fewer CellPhone Minutes
$14.40$17.60
$32/Month/User
* Nortel Study** McKenzie Study
*
**
▐ Reduced cell usage:Average business pays $0.04 per minute and
uses 1,500 mins; uMobility reduces 30% usage or $18 a month
▐ Additional savings International dialing, roaming charges, reduced
trunks, reduced interconnect charges/tolls, etc.
▐ Efficiency gains Increased productivity, faster decision making, etc.
Feature Summary
Feature Description Value
VoIP Use Wi-Fi for in-building calls Better VQ; available signal strength
Single Number Reach
Be reachable from anywhere with only one telephone number
Improved first-call completion rates; One number to remember
Enterprise Dialing Present desk phone appearance from the cellular network
Extension dialing on cell phone
One Voicemail/MWI Voicemail left in one voicemail with message waiting
No need to keep calling back to check enterprise voicemail
PBX Features Provide advanced features to phone PBX Deskset in cell phone
Mid-call Features Mid-Call Features while in Wi-Fi network
Mid call features like transfer, etc.
Hand-off(in/out)
uMobility monitors available networks and uses best one in real-time
Auto-adapting to changing conditions means best VQ every time
Call Move (Device Mobility)
Move active call to any telephony device and back again
Make use of available resources (e.g., speakerphone) whether uMobility devices or not
Preferred Call Routing
User tags individual phone numbers for preferred network
Use PCR to tag free mobile-to-mobile calls to always use cellular network
Application Delivery MESA architecture delivers mobile applications such as Campus Alert.
Easily delivers 3rd party application to the mobile device.
Flexibility in communications & WLAN Infrastructure
NEC Communications Systems
SV8500 SV8100
SV8300 – Coming soon
Unified Communications
Manufacturer VoIP Interop
L2 Roaming
Aruba Yes Yes
Bluesocket Yes Yes
Cisco Airespace Yes Yes
Meru Yes Yes
Trapeze Yes Yes
Cisco 1200 Yes
Hawking Yes
Linksys Yes
Netgear Yes
SMC Yes
Motorola (Symbol) Yes Yes
Wi-Fi Infrastructure
Widest infrastructure SupportWidest infrastructure Support
uMobility Extended Interoperability
Infrastructure
Samsung SCM, Siemens Hi-PATH, …
IP PBX
Softswitch
Manufacturer VoIP Interop
L2 Roaming
Aruba Yes Yes
Bluesocket Yes Yes
Cisco Airespace Yes Yes
Meru Yes Yes
Trapeze Yes Yes
Cisco 1200 Yes
Hawking Yes
Linksys Yes
Netgear Yes
SMC Yes
Motorola (Symbol) Yes Yes
Wi-Fi Infrastructure
Vendor neutral solution from NECVendor neutral solution from NEC
Network Configuration
T1 or PRI
UNIVERGESphericall
SIP Stations
VoIPCarrier
VoIP/SIP
PSTN
uMobility Server
• uMobility Controller•uMobility web based administration
WLAN AccessPoints
WirelessDevices
Desk Phones
Soft Phones
Licensing Model
UNIVERGE SphericallStation Licenses (STL: 410007)
uMobility System
Smartphone: uMobility Client UsersuMobility 4 port pack (0300800)
uMobility 32 port pack (0300802)uMobility 100 port pack (0300803)uMobility 250 port pack (0300804)
uMobility 1000 port pack (0300805)uMobility 5000 port pack (0300806)
uMobility System UsersuMobility Pilot User
uMobility Reserve Users
Rule of Thumb•3 System Users per 10 client users•STL Licenses required on Sphericall•No additional licenses on uMC
Law Offices
▐ NeedLaw offices record client communication from office phone for billing,
compliance, and liability management. Legal professionals end up communicating over cellphones with clients and it is not recorded.
▐ uMobility BenefitsCall recording over cellphones using office infrastructurePrivacy – Publish office number and sign off (log off)Easy reachability as needed Inexpensive international calling
▐ ROIOne missed client log or logging effort is minimally of $100 value a monthMissed client log can be a large liability for the law offices
Clinics and Medical Offices
▐ NeedDoctors and nurses communicate to patients, pharmacies and suppliers
from office or while “on call”. Patient and pharmacy communication is recorded for billing, compliance, and liability management. The communication is not recorded if done over cellphones.
▐ uMobility BenefitsCall recording over cellphones using office infrastructurePrivacy – Publish office number and sign offEasy reachability allows operator intervention and automatic tracking
▐ ROIOperator efficiency can save thousand of dollars a monthLiability management can reduce insurance rates
Hospitals and Affiliated Doctors
▐ NeedClinics and hospitals use WLAN phones and pagers to overcome cellular
coverage issue. Many of them are using Smartphones/tablets for dedicated clinical applications
▐ uMobility BenefitsProvide a single integration work platform with deskphone Privacy – Publish office number and sign offEasy reachability allows operator intervention and automatic tracking
▐ ROIReplace dedicated phones and maintenance with inexpensive alternative
saving hundreds of dollars a year per deviceAllow multiple carrier environment servicing doctors affiliated with multiple
hospitals
Realtors
▐ NeedRealtors do not work at desk but mostly from home or road. They need
office number, access to realty company, high quality graphics Internet access, alerts on deals as well as easy reachability to clients.
▐ uMobility Benefits Integrated tablet platform allows integrated communication device with
uMobility with high graphics resolutionPrivacy – Publish office numberMESA alert allows updates on the deals in the area from realty company
▐ ROIRemove the need for desk, deskphone and related chargesProvide better customer experience with integrated tool
Support/Maintenance Techs
▐ NeedWork order related communication from office phone is recorded for
billing, time tracking, and work flow management. Technicians end up communicating over cellphones with clients or back office without record.
▐ uMobility BenefitsCall recording over cellphones using office infrastructurePrivacy – Publish office number and sign offShift management with same number use by multiple usersEasy escalation to experts from the field and video for visual inspection
▐ ROIWork flow updates can save 30 to 60 minutes of tech time every dayEffective time tracking can save money and increase billing
Insurance agents/Adjusters
▐ Need Insurance professionals do not work at desk but mostly from home or
road. They need office number, access to realty company, high quality graphics Internet access, alerts on deals as well as easy reachability to clients.
▐ uMobility Benefits Integrated smartphone/tablet platform allows integrated communication
device with uMobility with high graphics resolutionPrivacy – Publish office numberMESA alert allows easy routing updates and multimedia rich collaboration
▐ ROIRemove the need for desk, deskphone and related chargesProvide better customer experience with integrated tool
Car Dealerships
▐ NeedCar sales and maintenance professionals spend most of the time away
from desk in lot or garage in Wi-Fi coverage area.
▐ uMobility BenefitsAllow easy reach to personnel increasing sales and efficiencyKeep the company number providing continuity to potential customersHigh speed access allow easy inventory access to customers on the lot
▐ ROIA sales person can reduce 10-15% time per engagement and possibility
of a saleSales and pricing negotiation can take place securely and discreetly
with MESA
Sales Professionals
▐ NeedSales professionals give out their personal numbers. Companies
implement sales processes around the company number including tracking of all sales communication for liabilities and customer satisfaction
▐ uMobility BenefitsCall recording over cellphones using office infrastructurePublish office number and provide continuity to customer baseProvide alerts to sales and support personnel based on incoming call Implement escalation based on organization structure on calls
▐ ROIAlerts and reach increases customer satisfaction and loyalty to companyTracking helps evaluate sales effectiveness
Retail
▐ NeedRetail outlets of big and small national brands have 100 users per
outlet. They are looking for a replacement for Spectralink phones with a platform that can run applications and voice on the same device
▐ uMobility BenefitsAllow easy reach to personnel increasing sales and efficiencyKeep the company number providing continuity to potential customersHigh speed access allow easy inventory access to customers reducing
walk time that can be as high as an hour per shift per person
▐ ROIReduction walk time on the floor by 30 minutes Increase customer satisfaction, on floor purchasing and revenue
K-12 Schools
▐ NeedMany K-12 school campuses have 100 users per campus. Schools are
looking for better coverage, redundant communication for emergency and security as well as better teaching tools by including Video
▐ uMobility BenefitsWi-Fi allows redundancy with cellular network with school numberPrivacy of teachers while providing easy reach to studentsUse of Wi-Fi improves coverage
▐ ROIReplacing older dedicated phones results in hundreds of dollars of
savings per user annually Increase security, coverage and improve teaching with Video
Manufacturing
▐ NeedManufacturing plants of small and medium size manufacturers have
hundreds of mobile users. They are looking for a replacement for Spectralink phones (for coverage) with a platform that can run applications and voice on the same device
▐ uMobility BenefitsAllow easy reach to personnel increasing sales and efficiencyAvoid Picocell expenses (~$100,000 or more) and dedicated phonesBetter integration of manufacturing into company business process flow
▐ ROIReplacing older dedicated phones results in hundreds of dollars of
savings per user annuallyReduction walk time on the floor by 30 minutes daily
Next steps
▐ 2 Hour presentation with DemonstrationFeaturesFeature benefitsUse trial on a hosted system
▐ ROI calculation Spreadsheet is available on the portal
▐ Customer ConsiderationsSingle mode cellular only operation versus Dual mode operation with
VoIP In-building coverageCurrent recurring expenses on using Wi-Fi phones and replacement
benefits
© NEC Corporation 2009Page 26