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Mantrac Uganda Ltd. Your Exclusive Dealer

Uganda Country Profile Rev11

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Page 1: Uganda Country Profile Rev11

Mantrac Uganda Ltd. Your Exclusive Dealer

Page 2: Uganda Country Profile Rev11

With decades of experience as a leading equipment supplier and service-oriented organization, we offer customers integrated business solutions backed by technical expertise and comprehensive understanding of home markets.

We offer Customer Support Agreements (CSAs) and Total Maintenance & Repair Contracts (MARCs) tailored to fit your specific needs. This way, Mantrac can guarantee customers full product support services, ensuring that their equipment is kept running at peak performance.

Apart from Mantrac’s long affiliation with Caterpillar dating back more than 80 years, we maintain strategic links with other global suppliers as well, including O&K mining equipment, Olympian generators, Chevrolet cars, Isuzu trucks, pick-up vans and buses, Perkins engines, Challenger agriculture equipment, Kenworth trucks, Michelin earthmoving tires and a number of leading IT brands.

Company profileMantrac Uganda Ltd. is the sole authorized dealer for Caterpillar products in Uganda with a head office located in Kampala. As part of the Mantrac Group – the Caterpillar dealer in nine countries on three continents – we derive great pleasure from being part of such a large and focused organization.

The Mantrac Group also holds Caterpillar dealerships in Kenya, Tanzania, Ghana, Nigeria, Sierra Le-one, Egypt, Iraq and in parts of Russia. In addition, our sister company, Unatrac, caters to offshore customers through representative offices in the United Kingdom and Dubai.

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Mantrac Uganda Ltd. offers both new and quality used Caterpillar equipment. The Caterpillar product line, consisting of more than 300 machines, sets the standard for productivity and durability, lowering operational costs and giving you the best return on investment.

The product range includes – but is not limited to – hydraulic excavators, motor graders, off-highway trucks, backhoe loaders, tele-handlers, soil compactors, skid-steer loaders, articulated dump trucks, track-type tractors, pipe layers, scrapers, wheel loaders, track loaders, asphalt pavers, cold planers, asphalt compactors and rotary mixers.

ConstruCtion equipment

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material Handling & WareHousing equipment

Mantrac Uganda Ltd. provides a complete range of Caterpillar material-handling equipment for manufacturing, industrial and commercial applications that require total material-handling solutions.

Customers can choose from a variety of diesel-powered lift trucks (with lift capacities ranging from 1.5 to 15 tons) or gas-pow-ered models (up to 7.5 tons). For use in closed areas, or for contamination-sensitive goods such as foodstuffs, Mantrac supplies electric lift trucks (from 1.5 to 3.5 tons), including both three- and four-wheeled configurations.

Along with an array of versatile pallet trucks and stackers, Mantrac also offers a line of reach trucks and order pickers (both low and high-level) for warehouse spaces large or small.

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Mantrac Uganda offers its customers mining equipment from the world’s most reputable manufacturers. Caterpillar and O&K mining products work in some of the world’s most demanding applications – both above and below ground. Whether you need high – production wheel loaders and excavators – designed to load material quickly, efficiently and cost effec-tively – or premium quality mining trucks to move material faster, Mantrac has the optimum equipment to fit your need.

mining We also offer the full line of mining support equipments including motor graders, scrapers, track-type tractors and wheel dozers. These sturdy machines are designed for hauling and road maintenance, production dozing, site clean up and other critical support jobs. Under-ground articulated trucks and load haul dump trucks are also available for underground mining operations. Our mining sales team, based in Unatrac Ltd., is ready to assist in planning your equipment needs for all mining conditions. The technical office is also ready to offer rates for any level of maintenance contract required.

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As a leading power-systems supplier, Mantrac Uganda Ltd. is committed to providing you with electric power solutions to oper-ate your business at maximum efficiency. Mantrac Uganda offers Olympian generators from 10 kVA to 220 kVA and Caterpillar generators from 250 kVA to 7000 kVA, providing both primary and standby power. Our generators can be used to power off-shore oil rigs, mines in remote areas, communities in areas far from utility power grids, hospitals, schools, factories, airports and office buildings. Our engines are also designed to power trucks, ships and boats, agricultural equipment, construction and mining machines, and more.

Unlike most suppliers of engines and generator sets, Mantrac Uganda provides you with turnkey service covering all operational stages, from system design, testing and installation to commissioning, training and long-term maintenance and repair. Generators are available with or without sound-proof enclosures, fixed or mobile.

poWer systems

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produCt supportFully-equipped field service vehicles, high-tech diagnostic tooling and round-the-clock availability of engineers combine to ensure that your machine downtime is kept to a minimum. Mantrac Uganda also provides an emergency hotline for pow-er generators product support emergencies in Kampala.

Our sister company, Mantrac Tanzania, offers Scheduled Oil Sampling (SOS) for all major oil-lubricated systems, includ-ing engines, transmissions, hydraulic systems and final drives at the branch in Mwanza, Tanzania. SOS oil analysis provides the fastest and most accurate way to see what’s going on in-sideyour machine components without disassembling them – allowing you to preempt parts failures before they occur.

Mantrac Uganda Ltd. supplies genuine Caterpillar parts at com-petitive prices, protecting customers against unexpected down-time. We meet customers’ needs for spare parts with a full range of parts for Caterpillar, Lister Petter and Perkins equipment. We also provide original CAT lubricants, which reduce maintenance costs and ensure that components last longer. Parts not available in-country can be quickly ordered and shipped within a short period of time. All Caterpillar spare parts pur-chased from Mantrac Uganda are guaranteed genuine and carry the original caterpillar warranty.Mantrac’s computerized parts-inventory system gives us im-mediate access to stock levels across its warehouses worldwide. It also allows the company to provide immediate responses to individual customers’ requests for parts. Further, Mantrac’s well-trained sales teams are regularly on call to visit customers’ sites and speedily attend to all their parts requirements.

partsMantrac Uganda Ltd’s expertise and technical resources are available throughout the entire lifetime of every product we supply. Our tailored support packages will ensure the best re-turn on your investment.

We also offer a wide range of Customer Support Agreements (CSAs), ensuring the comprehensive maintenance and repair of your equipment. Periodic field inspections and precise tech-nical recommendations will keep your equipment running at maximum productivity. Tailored customer-training programs will further boost your operational efficiency, adding more long-term value to your CAT equipment.

In hopes of delivering the best possible service, Mantrac Uganda boasts a unique Specialization Center, which employs the latest equipment, tooling and contamination-control meth-ods for overhauling your engines. Every stripped-down part is

cleaned, inspected and measured, while reusability guidelines are closely followed to ensure the customer achieves maxi-mum value.

Located in Kampala, the center provides a six-month war-ranty on all engine rebuilds. The center will also undertake the complete reconditioning of all power-train components, including transmissions, torque converters, differentials, final drives, hydraulic pumps, cylinders and valves. All component overhauls also come with six-month warranties.

The service department also carries out undercarriage repair including track assembly, turning of pin and bushings, roller/idler rebuilds and total reconditioning of undercarriages from D6 to D10. The workshop offers unmatched field-service ca-pabilities.

serviCe

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it distribution Mantrac Uganda’s IT Distribution division has grown to become a multi-brand/multi-product distributor. It has built up a comprehensive portfolio of leading IT brands and developed a large network of reputable resellers.

We are currently Uganda’s official distributor for Acer brand computer products, including desktops, laptops, servers, LCD monitors, printers, handheld devices and networking devices for both homes and businesses. Mantrac also sells various DELL and HP brand products.

Mantrac’s IT distribution operation, like the Group’s other divisions, provides standard warranty terms as offered by all the international manufacturers it represents.

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tyres As much as you need rugged and durable machines, you also need tyres that are up to the challenge of a heavy workload. Through Mantrac Uganda’s close partnership with Michelin, the world’s leading tyre manufacturer, we focus on the supply and support of Michelin’s line of earthmoving, off-road, forklift, agriculture equipment and industrial radial tyres.

Site visits are performed regularly by our sales representatives to assess tyre performance and provide recommendations to customers for optimum equipment performance.

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afriCa motors & maCHineryAfrica Motors & Machinery (AFM), a division of Mantrac Uganda Ltd., markets and provides after sales service for a wide range of products from world renowned brands.

Passenger Cars and Commercial TrucksAFM offers wide range of Isuzu Trucks , Pick-up vans and buses. The company is also the representative of General Motors pro-viding its line of Chevrolet Saloon Vehicles including the Optra and Aveo Cars.

missions, these mobile lighting towers can meet all of your light-ing needs in numerous applications in diverse environments.

Kenworth TrucksOur range of Kenworth trucks are known for their ruggedness, durability and high levels of performance. They can be closely tailored to suit your particular operating needs in any climate or terrain.

Dri-Prime PumpsWe supply Dri-Prime pumps, the pump of choice for all sorts of temporary and permanent applications. Rugged and reliable, the Dri-Prime out performs the competition at every turn with fea-tures such as automatic self-priming to 8.5 meters, dry-running capabilities, solids handling and high discharge heads.

With internationally trained staff, excellent spare parts availabil-ity and a modern workshop, Africa Motors & Machinery matches the quality of its after sales service with the undoubted quality of products it markets.

Perkins EnginesWhether a Perkins engine is used in powering a Generator set, an Earthmoving machine, Agriculture tractor, Lift truck, Commer-cial truck, pump set, Excavator, Compactor, Loader or any other equipment, AFM is committed to support this Perkins engine through a large inventory of genuine spare parts and unparalleled customer support.

Challenger Agriculture EquipmentChallenger agriculture equipment, from AGCO the world’s larg-est manufacturers and distributors of agriculture equipment, pro-vides users with unmatched performance at the lowest operating costs in the farm-machinery category. Our range of world-re-nowned Challenger products includes wheeled tractors, tracked tractors, combined harvesters, sprayers, balers and windrowers.

Allight - Lighting TowersWe also supply the world-renowned line of Allight brand Night shifters. From deep-mining sites and road works to rescue

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www.mantracuganda.com

mantrac uganda ltd.Head office: KampalaPlot 17/41, 7th St., Industrial AreaP.O. Box 7126 KampalaTel: +256 414 304000Fax: +256 414 235425