University Center & Student Activities

TENANT HANDBOOK

2011-20121ST EDITION

(Created Saturday, May 06, 2023)TEXAS A&M UNIVERSITY - CORPUS CHRISTI

Division of Student Affairs

TABLE OF CONTENTSUCSA ORGANIZATIONAL CHART...................................................................................................................... - 4 -

THE ROLE OF THE COLLEGE UNION.................................................................................................................. - 5 -

UNIVERSITY CENTER STATEMENT OF PURPOSE................................................................................................ - 6 -

GOALS................................................................................................................................................................... - 6 -

UNIVERSITY CENTER HOURS OF OPERATION................................................................................................... - 7 -

UNIVERSITY CENTER ADMINISTRATIVE OFFICE HOURS OF OPERATION............................................................- 7 -

STUDENT ACTIVITIES HOURS OF OPERATION................................................................................................... - 7 -

STUDENT ORGANIZATION CENTER HOURS OF OPERATION.............................................................................. - 7 -

UNIVERSITY CENTER STAFF & TENANT NAME/LOCATION LIST.......................................................................... - 8 -

FULL-TIME POSITIONS................................................................................................................................... - 10 -

STUDENT STAFF POSITIONS........................................................................................................................... - 12 -

SENIOR STUDENT MANAGERS...........................................................................................................................- 12 -STUDENT MANAGERS....................................................................................................................................... - 12 -STUDENT SERVICE COORDINATORS..................................................................................................................- 12 -STUDENT SERVICE ASSISTANT...........................................................................................................................- 12 -OPERATIONS CREW PERSONS (OCPS)................................................................................................................- 12 -OFFICE COORDINATOR......................................................................................................................................- 13 -GRAPHIC DESIGNER...........................................................................................................................................- 13 -WEB COORDINATOR......................................................................................................................................... - 13 -OFFICE ASSISTANTS........................................................................................................................................... - 13 -SCHEDULING ASSISTANTS................................................................................................................................. - 13 -GAMEROOM COORDINATOR............................................................................................................................ - 13 -GAMEROOM ASSISTANTS................................................................................................................................. - 13 -

GENERAL BUILDING POLICIES/PROCEDURES.................................................................................................. - 15 -

BUILDING ACCESS......................................................................................................................................... - 17 -

EXTERNAL ACCESS............................................................................................................................................. - 17 -INTERNAL ACCESS............................................................................................................................................. - 17 -OFFICE KEY REQUESTS.......................................................................................................................................- 17 -

AFTER-HOURS USE OF THE UNIVERSITY CENTER............................................................................................ - 18 -

WORK ORDER PROCESS................................................................................................................................. - 19 -

EMERGENCY AND SAFETY PROCEDURES........................................................................................................ - 20 -

FIRES................................................................................................................................................................. - 20 -SMALL FIRES................................................................................................................................................. - 20 -LARGE FIRES................................................................................................................................................. - 20 -

BOMB THREATS.................................................................................................................................................- 20 -WEATHER WARNING.........................................................................................................................................- 21 -BUILDING EVACUATIONS.................................................................................................................................. - 21 -

CRIME IN THE UNIVERSITY CENTER................................................................................................................ - 21 -

MEDICAL ATTENTION.................................................................................................................................... - 22 -

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WORKER’S RIGHT TO KNOW............................................................................................................................. - 22 -SPECIAL NOTES ABOUT BLOOD AND BODY FLUIDS...........................................................................................- 22 -ON THE JOB INJURIES........................................................................................................................................ - 22 -

APPENDIX A.................................................................................................................................................. - 23 -

UNIVERSITY CENTER & STUDENT ACTIVITIES EVACUATION PLAN.....................................................................................- 23 -UNIVERSITY CENTER FLOOR PLAN............................................................................................................................. - 24 -EXAMPLE KEY REQUEST.......................................................................................................................................... - 25 -

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UCSA Organizational Chart

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The Role of the College Union

The union is the community center of the college, serving students, faculty, staff, alumni and guests. By whatever form or name, a college union is an organization offering a variety of programs, activities, services and facilities that, when taken together, represent a well-considered plan for the community life of the college.

The union is an integral part of the educational mission of the college.

As the center of the college community life, the union complements the academic experience through an extensive variety of cultural, educational, social and recreational programs. These programs provide the opportunity to balance course work and free time as cooperative factors in education.

The union is a student-centered organization that values participatory decision-making. Through volunteerism, its boards, committees, and student employment, the union offers first-hand experience in citizenship and educates students in leadership, social responsibility, and values.

In all its processes, the union encourages self-directed activity, giving maximum opportunity for self-realization and for growth in individual social competency and group effectiveness.

The union's goal is the development of persons as well as intellects.

Traditionally considered the "hearthstone" or "living room" of the campus, today's union is the gathering place of the college. The union provides services and conveniences that members of the college community need in their daily lives and creates an environment for getting to know and understand others through formal and informal associations.

The union serves as a unifying force that honors each individual and values diversity. The union fosters a sense of community that cultivates enduring loyalty to the college.

Adopted by the Association of College Union’s (ACUI) general membership in 1996, this statement is based on the Role of the College Union statement, 1956.

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University Center Statement of PurposeThe University Center and Student Activities Department encourages student leadership, learning and growth by providing excellent campus activities, programs, student involvement opportunities and student employment.  We are dedicated to enhancing the student experience by challenging students and employees to achieve their personal best.  We also strive to be a place where our diverse campus community can learn, laugh and engage with one another.

Goals:

1. To provide opportunities for student leadership development, academic achievement, and involvement on campus.

2. Provide opportunities for student empowerment.3. Create an accepting environment and provide tools for the interpersonal growth of

students. Create a forum where students of all cultures and ethnic backgrounds are accepted, understood, and appreciated.

4. Develop community on campus by providing a wide variety of programming. Develop programs that reflect the diverse nature of our campus. Provide experiential learning opportunities for students.

5. To serve as the community center of TAMU-CC by providing services, programs and conveniences for students, faculty, staff, and guests of the University.

6. To serve as part of the educational process by being a laboratory for practical experiences through which students and others develop their intellectual, cultural, social, physical and ethical selves.

7. To serve as a visitor’s center for the campus that will present a positive and supporting image.

8. To support recruitment of students and resources for TAMU-CC through the quality of services provided by our staff.

9. To provide an atmosphere and environment which stimulates discovery and examination of knowledge, wisdom and values and fosters self- expression, debate of issues, and respect for the individual regardless of race, color, creed, sex, sexual orientation, or age.

10. To support TAMU-CC in its mission to extend the reach of education beyond the confines of the campus by recruiting members of the community, in which this university resides, to use the facilities of the University Center for conferences and other events.

11. To use resources efficiently and to constantly plan, evaluate, and modify to meet the changing needs of those served, recognizing that an ability to deliver effective and quality programs and services depends on our financial stability.

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UNIVERSITY CENTER HOURS OF OPERATIONFALL/SPRING SEMESTER SUMMER I & II SPRINGBREAK/INTERIMS

MON – THUR 7am–10pm MON - THUR 7am – 7pm MON - FRI 8am-5:30pm*

FRIDAY 7am – 8pm* FRIDAY 7am – 5:30pm*SATURDAY 8am – 8pm* SAT 10am – 2pm* SATURDAY CLOSED*SUNDAY 12pm – 11pm* SUNDAY CLOSED* SUNDAY CLOSED*

The University Center is typically closed during Winter Break (Christmas Eve thru New Year’s Day).

*Special operating hours may be required for conferences/special events.

UNIVERSITY CENTER ADMINISTRATIVE OFFICE HOURS OF OPERATIONFALL/SPRING SEMESTER SUMMER I & II SPRINGBREAK/INTERIMSMON/WED/ THUR 8am-5pm MON/WED/THUR 8am–5pm MON - THUR 8am-5pm

TUESDAY 8am-7pm TUESDAY 8am-7pm FRIDAY 8am-3pmFRIDAY 8am-3pm FRIDAY 8am – 3pm SATURDAY CLOSEDSAT/SUN CLOSED SAT/SUN CLOSED SUNDAY CLOSED

STUDENT ACTIVITIES HOURS OF OPERATIONFALL/SPRING SEMESTER SUMMER I & II SPRINGBREAK/INTERIMSMON/WED/ THUR 8am-5pm MON - THUR 8am – 5pm MON - THUR 8am-5pm

TUESDAY 8am-7pm FRIDAY 8am – 3pm FRIDAY 8am-3pmFRIDAY 8am-3pm SATURDAY CLOSED SATURDAY CLOSEDSAT/SUN CLOSED SUNDAY CLOSED SUNDAY CLOSED

STUDENT ORGANIZATION CENTER HOURS OF OPERATIONFALL/SPRING SEMESTER SUMMER I & II SPRINGBREAK/INTERIMS

MON – THUR 9am-7pm MON - FRI 10am – 2pm MON – FRI 9am-3pm

FRIDAY 9am-3pmSATURDAY CLOSED SATURDAY CLOSED SATURDAY CLOSED

SUNDAY 3pm-6pm SUNDAY CLOSED SUNDAY CLOSED

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University Center Staff & Tenant Name/Location ListDEPARTMENT/AREA REPRESENTATIVE(S) ROOMS/AREAS ASSIGNED PHONE

Student Affairs

Dr. Eliot ChenauxAnn Degaish

Angela WalkerVeronica Munoz

Stacy HvardaKris Scott

Johanna Bratton

318A/B/D-I, 215A, 327(storage) x2612

Women’s Center VacantAmber Marcil 303A x2792

Housing/I-ADAPT Office Dr. Amanda Drum 303 B x2612

Career Services Office

Jo Anna FrankeTerri Howe

Sharon HerreraNancy Salinas

Jennifer GonzalesRJ Davis

Sara Lopez

304A-K x2628

University Svcs. Sys. Support Bob Martin 310 x5505

Student Activities Office

Lily GonzalezAmber Ramoz

Patricia RodriguezValerie GibbonsAmy Kotulski

226 A-E x2707

Student Organization Center (SOC)

Jack PenceTori Amason

CAB, Greek Life, ICA, UCSOEDGE, Aloha Days, Island Waves

123, 204 A-I x3239

Bookstore Tori Sage 118A-F, 118I, 118L, 118M & O-U; East Loading Dock; 218A-B x2400

El Mercado Convenience Store Tori Sage 118N & 121 x2400

ARAMark Campus Dining Svcs.Matt Bars

Maria MontalvoIan Hughes

127, 137A-I & 137K-M, West Loading Dock, 212, 216 & 216A

x2760x2345

Post Office

Diana YbanezDiane Hinojosa

Christine SanchezMail Services Assistants

133 & 133A x2684

SandDollar$ Office Sterling KellyID Assistants 134 x5978

Campus Copies & Printing Svcs Vacant Position 117 x5390x3075

Wells Fargo Bank Alicia Avolio 108

UC Administration &Event Scheduling

Lisa PerezH. Lincoln Walburn

Sarah Snowden-MiddletonRick Reyes

Meredith CoplenScheduling Assistants

215B- E x5200x5281

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UC Operations – Bldg. Ops,Information Desk,

Event Management,Set Up & A/V Services

JR SandersStudent Managers

Student Service CoordinatorsStudent Service Assistant

Operations Crew

135 x5209x5282

Breakers Game room Amy Kotulski 219 x5283Telecommunications (phone)

Computer Services (data)Media Services (video)

Keith FrangerOmar Corona

Bryan Wadkins101, 118J, 144, 225, 325,

x5713x5983x5768

Physical PlantWork Control Desk

Larry Maliwanag – UC Service Person(HVAC)

Crawlspace, 103, 111, 112, 113A, 114, 118G-H, 118K, 119, 128-129, 136, 138,

139, 140, Generator, Fire Pump, 203, 208, 222, 224, 302, 308, 321, 326, 400,

Catwalk

x2324x2324x5725x2421

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Full-Time PositionsDIRECTOR – LISA O. PEREZShe is responsible for overall management of the University Center & Student Activities facilities, services, programs and staff, as well as administration of the bank and cell tower contracts. Manages financial function and develops operating policies/ procedures, she also represents the University Center & Student Activities on a variety of University committees.

ASSISTANT DIRECTOR, UNIVERSITY CENTER – H. LINCOLN WALBURN Responsible for the overall operation of the University Center Administrative Offices and coordinating room scheduling, daily operations, and event management including supervising the Operations Manager, the Scheduling Coordinator, and the Facility Supervisor. Also responsible for the information tables, coin-op lockers, bulletin boards, key control, and serves as primary contact for UC tenant service requests. He assists the Director with overall management and operation of the University Center.

ASSISTANT DIRECTOR, STUDENT ACTIVITIES – LILY GONZALEZShe is responsible for the overall operation of the Student Activities Office and for supervising the three Program Coordinators. Also responsible for advising the Greek organizations, the Spirit Team, etc. She assists the Director with long-term planning, budgeting, etc.

OPERATIONS MANAGER – JR SANDERSCoordinates daily operations such as opening/closing, event room set-up, A/V services, and supervises the Building Managers, Facility/Event Assistants and the Information Desk. Works closely with Facility Supervisor to manage cleaning/maintenance projects and is responsible for user safety/building security.

STUDENT ACTIVITIES COORDINATOR – AMBER RAMOZ This person is responsible for coordinating co-curricular, educational, and major University-wide programming on campus. They oversee the activities of the Campus Activities Board, the Islander Cultural Alliance, the Order of Omega Greek honor society and Greek Week.

STUDENT ACTIVITIES COORDINATOR – JACK PENCEThis person is responsible for coordinating co-curricular, educational, and major University-wide programming on campus. They oversee the activities of EDGE/Alternative Spring Break, Panhellenic Council, and the Inter-Fraternity Council.

STUDENT ACTIVITIES COORDINATOR – TORI AMASON     This person is Responsible for coordinating co-curricular, educational, and major University-wide programming on campus. They oversee the activities of the UCSO, SOC, supervise the office assistants for the SOC and 226, and oversee UCSA Leadership.

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STUDENT ACTIVITIES COORDINATOR – PATRICIA RODRIGUEZ     This person is Responsible for coordinating co-curricular, educational, and major University-wide programming on campus.  They oversee the Multicultural Greek Council, Aloha Days, Waves of Welcome Committee and coordinates our department and Student Affair’s role in Island Day and Orientation.

UCSA COORDINATOR – AMY KOTULSKIThis person is responsible for coordinating evening operations as well as supervising Breakers Game Room. This person also coordinates many campus wide events such as Islander Lights, Study Center and Late Night Breakfast.

EVENTS COORDINATOR – SARAH SNOWDEN-MIDDLETONProcesses requests for event/meeting room use, generates daily operations reports, and handles customer inquiries. Provides support to the Assistant Director and Operations Manager as needed. Provides back-up to Administrative Assistant as needed and oversees the Senior Building Managers who assist her with scheduling responsibilities.

ADMINISTRATIVE ASSISTANT – MEREDITH COPLEN In charge of handling all purchasing, payroll, new hire paperwork for student workers, and cash-handling functions for the University Center units and backup support for the Scheduling Department

BUSINESS SUPPORT SPECIALIST – VALERIE GIBBONS Manages the daily operation of the Student Activities Office and serves as a resource person for all Student Organizations and supervises Student Office Assistants.

OPERATIONS MANAGER – RICK REYESSupervises the full time custodians and cleans all assigned areas as well. Also, maintains cleaning/maintenance equipment & supply inventory while supervising routine and project cleaning assignments involving student employees. Receives and organizes requests for maintenance and perform minor maintenance duties as required.

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Student Staff PositionsSENIOR STUDENT MANAGERS

Responsible for the oversight of the operations student staff during the assigned shifts. They are responsible for special projects as assigned by the administrative staff, and they perform all duties of a Student Manager if necessary. Also, they aide the Operations Manager in the supervision of the entire staff after regular business hours and on weekends. Assist in the set-up and attend priority events to ensure that operations run smoothly.

STUDENT MANAGERS

Student Managers supervise the other student workers scheduled when they work. Student Managers are responsible for the smooth operations of the building when on duty – security and safety, events and meetings, information desk, etc. They handle emergencies, open & close the building, and have access to the key box. Student Managers may request the assistance of ANY staff member for special cleaning needs, to help correct a problem for a meeting or event, or to help out in some other way. Responsible for the operation of the University Center at night and on the weekends.

STUDENT SERVICE COORDINATORS

The Student Service Coordinator is primarily responsible for overseeing the desk operations and customer service aspects of the Information Center. They are responsible for training and supervising Student Service Assistants and all Operations Crew members. The Student Service

STUDENT SERVICE ASSISTANT

The Student Service Assistant is primarily responsible for assisting the Student Service Coordinator in two areas—training new hires on desk procedures, and overseeing the desk operations and customer service aspects of the Information Center. They are responsible for learning the trades and inner workings of the info desk and broadening their understanding of the building and sharpening customer service skills.

OPERATIONS CREW PERSONS (OCPs)

Responsibilities include: preparing the meeting rooms by setting up tables, chairs, audio-visual equipment, staging etc. OCPs also sweep, pick up litter, vacuum, clean tables in the Commons dining areas, straighten up the lounges and make rounds throughout the entire building. OCPs work with the Building Manager to prepare meeting rooms scheduled for events. OCPs also staff the Information Desk and occasionally carry out tasks delegated by the Student Service Coordinator or Student Service Assistants . They answer questions from customers about campus directions, activities, university services/offices and general university knowledge such as registration dates, phone numbers, etc. OCPs answer the University’s general information phone line and relay information to the Building Managers and Administrative Staff as needed.

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OFFICE COORDINATOR

The Office Coordinator serves in a similar capacity as Office Assistants. In addition to normal responsibilities, the coordinators assist in the training and development of Office Assistants; coordinate work schedules and assist in the hiring, discipline and evaluation of Office Assistants.

GRAPHIC DESIGNER

The Graphic Designer designs, maintains, and updates the marketing for the department. . This position is also assists in the coordination in the conceptualization and design of publications of various media, and aids our department with designing t-shirts and other marketing materials.

WEB COORDINATOR

The Web Coordinator designs, maintains, and updates the department’s website as well as our intranet site. This position is also responsible for general office work responsibilities as well as assistance in maintaining an open line of communication with Computer Services.

OFFICE ASSISTANTS

Office Assistants act as receptionists for the administrative offices of the University Center & Student Activities (including the Student Organization Center). They assist the UCSA staff with various office duties and special projects.

SCHEDULING ASSISTANTS

Scheduling Assistants act as receptionists for the administrative offices of the UCSA Suite 215. These assistants are responsible for helping input reservations into the Event Management System (EMS) and communicating with clients on what they require for their reservations. The assist the UCSA staff with various office duties and special projects as assigned.

GAMEROOM COORDINATOR

The Game Room Coordinator are responsible for day-to-day operations of Breakers, and assists with the management and operations of the Breakers Game room. The coordinator also assists with the supervision and the discipline of the Game Room Assistants. In addition, this person is responsible for marketing and advertising of Breakers Game Room tournaments and general publicity, with the assistance of the Game Room Supervisor.

GAMEROOM ASSISTANTS

Game Room Assistants are responsible for day-to-day operations of Breakers including, tracking usage in EMS and log book, properly charging customers based on activity, maintaining

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equipment and supplies, properly filling out all daily logs, cleanliness of Breakers, and other duties as assigned.

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General Building Policies/ProceduresAs a tenant in the University Center, you should be aware of the University Center’s policies which are listed below. Please assist in the enforcement of these policies.

BICYCLES, ROLLER SKATES, AND SKATEBOARDS - Bicycles are not allowed in the building; roller blades and skateboards may be carried but not used. Bicycles should be secured at outside bike racks, not attached to columns, light poles or railings (this applies to employees as well). Running is not permitted in the UC.

SHIRTS AND SHOES - Shirts and shoes must be worn at all times in the building for hygiene and safety reasons.

SMOKING - IS PROHIBITED IN THE UNIVERSITY CENTER. All smoking must be done 25 feet from any entrance into the building.

ALCOHOL - Alcoholic beverages are not allowed in or around the building except as part of an officially approved event in adherence to University policies. Alcoholic beverages are not allowed in public areas of the building.

UNACCOMPAINIED CHILDREN & TEENAGERS - An adult must accompany children/teenagers who are not 18 years old and/or are not students while in the building. During camps, conferences and other special events, children/teenagers may use the facilities of the University Center if accompanied by adult chaperones. If unsure, ask the child/teenager to identify the parent/chaperone. Children left unattended in the lounges, game room, Commons, etc.—even while parents attend events--should be escorted to parents/chaperones or out of the building.

POSTING FLIERS/TABLE TENTS/BANNERS – Any posted information must be reviewed and stamped at the Information Desk, then posted by a UC staff person on the appropriate bulletin board. Banners are to be hung in the University Center and may be displayed only in approved locations and must be scheduled through the Scheduling Office on the second floor, Suite 215. Table tents must also be scheduled for placement through the Scheduling Office. Signs, fliers, banners etc. may not be taped or tacked to walls, doors, trim, windows, railings, furniture or equipment at any time.

UNRESERVED EVENTS/SPACE USE - All usage of the meeting/event rooms, information tables, outdoor areas, lounges, etc. for meetings, classes, programs, literature distribution, fund raising activities, etc. must be scheduled through the Scheduling Office. Informal study groups may use the study lounges, balcony lounges, Commons, etc. but these areas shouldn’t be used for student organization or departmental meetings/events without special clearance from the Scheduling Office.

EQUIPMENT - Tables, chairs, staging, A/V equipment, etc. may not be removed from the University Center without approval by a member of the administrative staff. A signed equipment loan agreement form must be completed with the Scheduling Office before equipment may be

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picked up.

FIRST AID KIT - A first aid kit is kept at the Information Desk for the use of University Center & Student Activities employees only. Bandages, aspirin, etc. should not be dispensed to students, faculty/staff or visitors except in a severe emergency such as a deep laceration or other injury. Refer customers to El Mercado or the University Health Center.

RED PUNCH/GLITTER - Red punch and/or glitter is prohibited in the building. When glitter gets into the carpet, it is extremely difficult to remove and when red punch is spilled, it permanently stains carpets, walls, etc. Pink lemonade and Grapefruit punches will not stain and are allowed. Any violations of this rule should be reported to the Scheduling Office as soon as it is noticed.

Custodial ServicesCustodial Services are not being coordinated by Service Solutions (SSC). With SSC

taking the lead in the coordination of these services, the UCSA department will serve as the liaison between the Custodians and the tenants of the building. Some policies to note, if you shut and lock your office, the custodians will not enter the office, but will work out another time to clean your office.

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Building AccessEXTERNAL ACCESS

For any type of building access; email either of the authorized individuals; Lisa Perez, Director, or Lincoln Walburn, Assistant Director. Please include in the emailed request the staff member’s name, UIN number if available, and the applicable start date.

It is the general practice of the department not to give any students 24 hour access into the University Center. There are times when they may need temporary access and that will be addressed on a case by case basis. If you have any questions, contact the UC Administration office at 825-5200.

INTERNAL ACCESS

There are two major types of internal access for the University Center. Many offices have card swipes on the main office door. If you need access to this door, then the supervisor can send an email to Rick Reyes, Operations Manager, and copy Lincoln Walburn with the name and the UIN number of the staff member or student needing access. If Rick or Lincoln is available, then the new staff member or student can be sent to the UC Administration Office (UC 215) and the card can be swiped and added to the system.

Once the card is added to the system, it does not automatically work on the doors. Each door must be reprogrammed. If you continue having issues with your card, please contact Rick or Lincoln and they will investigate what is causing the issues. When given access to doors inside of the building, it will not mean that you will have access to all card swipes, just those for which you have been authorized. Please talk with your supervisor if you need more access than you have been given.

OFFICE KEY REQUESTS

Office Key Requests are not handled within the University Center. All key requests must be sent to Physical Plant. There is an example of a key request facsimile in Appendix A for your requests. All you need to do is individualize your fax for your department. When you fax the request over to Physical Plant, be as detailed as possible with the key that you are requesting. For example, if you were requesting a key for a specific office in the Student Affairs, you should put that specific office number on the request form: i.e. UC 318 I.

Give Physical Plant about 1 week to process the work order. If you have not heard from them after this point, give the Lock Shop a call at 825-3409 to check on your request. If you need any help with this process, contact Lincoln Walburn.

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After-Hours Use of the University Center Most full-time staff and some student leaders/employees have been given access privileges to open the East and West Doors of the University Center during non-operating hours using a $andDollar$ Card. Because of the many retail services housed in the University Center and the tremendous amount of expensive equipment, it is necessary to maintain a high level of security in the facility to prevent theft. Therefore it is essential that you use your after-hours access appropriately following the procedures below. Failure to comply will result in the suspension or permanent loss of after-hours access privileges.

The card reader is located on the green column at the left side of the East Door (that’s the one with the mosaic tile mural in the floor) and next to the West Door (the one that is located under the canopy). The card reader has a diagram showing you how to properly swipe the magnetic strip on the back of your card through the card reader track. If it doesn’t work with the first pass…be patient and swipe again, at times the reader is slow. Once your card is swiped, the green light will indicate a “go” and the doors will open, close, then lock again automatically.

Please exit out through the same doors ensuring the doors latch completely as you leave. DO NOT USE any door that has the panic bar levers marked “PUSH” on the doors to exit. This will unlock and disable the doors leaving the building unsecured. Also, please use the East or West doors or the service hall doors as you exit the building. These doors are monitored electronically and through a video surveillance system. Utilizing the card swipe and the doors to exit lets the University Police know when someone has entered or left the building.

Your after-hours access privileges are for you ALONE based on your job or position; this privilege is intended to give you access to your work area only. Please don’t use public areas, lounges, etc. since these areas will typically have been cleaned for the next day. Of course, you can use the restrooms, but please be conscientious in how you leave the restroom after use.

Please do not bring others into the building with you when you use your card for after-hours access. Inviting others into the building after normal operating hours could be an abuse of the privilege. If you need a meeting scheduled, please contact the UC Scheduling Office, at x5281 or uc.scheduling@tamucc.edu.

If you have any questions or problems, you can contact Lincoln Walburn, Assistant Director at x5204, by email at lincoln.walburn@tamucc.edu, or stop by the UC Administrative Office, Room 215 on the 2nd floor.

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Work Order ProcessThe University Center & Student Activities Department is beginning a new work order

process for any work that is to be completed in the building. We encourage everyone to submit work orders for their areas utilizing the online system found at: http://iservicedesk.tamucc.edu/. Use the following process to submit a work order:

*Select your facility – University Center

*Fill out all the necessary information on the form. The more specific you are, the better we will be able to assist you. When you fill out the Request section, describe the problem in as much detail as possible.

Once you have finished filling out all of the area, click submit. This will route the work order to Rick Reyes, Operations Manager, and he will determine the best course of action for the work order. The work orders can be submitted for something as simple as hanging a picture to replacing a burnt out light in your office area.

If you have an emergency, then contact Rick or Lincoln and they will get it taken care of as soon as they can. For all other work orders, utilize the system above.

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Emergency and Safety ProceduresIn any facility or office, certain preventative policies and procedures need to be established to guarantee the safety of its occupants. Tenants should be familiar with all emergency procedures, including fire alarms, bomb threats, and calling for help when someone requires emergency medical attention. In addition, it is asked that tenants keep a "watchful third-eye" for anything of a hazardous nature such as horseplay or potentially dangerous building conditions. Know your area and the appropriate exits for your area.

FIRESSMALL FIRES

If you see a small fire, please call the UCSA Administration as soon as possible. If you are trained and/or know how to use a fire extinguisher, then proceed if there is no risk of serious injury to anyone around. An easy way to use the extinguisher effectively is to remember the acronym “PASS”: "PULL" THE PIN FROM THE HANDLE "AIM" THE NOZZLE AT THE BASE OF THE FIRE "SQUEEZE" THE HANDLE TO ACTIVATE THE SUPRESSANT STREAM "SWEEP" THE STREAM ACROSS THE FIRE FROM SIDE TO SIDE Try to put the fire out AFTER YOU HAVE NOTIFIED THE ADMINISTRATION. There are extinguishers located throughout the building; please take time to notice where they are so you are prepared.

LARGE FIRES

Do not attempt to fight large fires. If the fire is too large (you aren't confident you can extinguish it with an extinguisher), then pull the nearest alarm box. This should automatically call the Fire department. Then proceed to evacuate the building, keep in mind that the elevators may not work and you will need to use the stairs. Don’t panic--whatever you do-- and help to keep others within your department and the students calm. In this type of emergency, proceed out of the building and ensure you are 100 feet away from the building. Tenants are asked to assist in keeping students 100 feet away from the building during any type of evacuation for their safety. You will see the UCSA Evacuation plan below that has red lines where we have marked 100 feet away from the building. BOMB THREATSIf you receive a bomb threat, remain calm and try to obtain as much information as possible.

- Be courteous. Listen. Do not interrupt the caller. - Keep them on the line as long as possible. Clarify the message - Find out what you can.

Where is the bomb? What time is it set to go off?

- What about the caller: Do they represent an organization? Where are they calling from? Note voice and speech characteristics and usage of language, i.e. gender, age, loud,

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drunk, lisp, obscene, nasal, foreign, etc. Try and note background noise. Do not use cell phones or radios or other electronic devices at this time, their

electronic waves can trigger an explosive device.- Write the message down if you can and any information obtained from above.

IMMEDIATELY call University Police at x 4444, call the UCSA Administration office, and if directed assist with evacuation of the building.

WEATHER WARNING

This indicates that severe weather has developed and is a call to take action. Do not pull the fire alarm, people should stay inside away from the windows. The ballroom and service corridor on the 1st floor are the best places go. Help people to stay calm even if the power goes out. Wait until the weather service gives the all clear and/or University Police or emergency personnel have notified you before leaving the area.BUILDING EVACUATIONS

The goal of our staff is to get out of the building as soon as possible. We are to advise patrons where to go as we ourselves are leaving the building. Once we are out of the building our job is to make sure everyone is at least 100 feet from the building. We are also to make sure that no one tries to pass the 100 feet barrier until the all clear signal has been given by UPD. Each of the staff members has been given a specific area (see diagram in Appendix A) that we are to patrol when the building alarm goes off. We ask that you assist us in keeping patrons 100 feet from the building. There are times when our UC professional staffs are not available and if the tenants could help with keeping students in the safe area, which would aid with the confusion that goes on during these alarms. No one will be permitted to re-enter the building until the all clear signal has been given by UPD. During the normal business hours of the week; we will follow the evacuation plan on the next page.

Crime in the University CenterOne of the best ways to help prevent crime is to make your presence known. When people know that you are alert, attentive, and on the ball, they will be less likely to commit a crime. If a crime is committed, these habits will help the Police solve the crime because there is a good chance you will have seen something that will help the police find a suspect. Beyond this, encourage people to keep their belongings with them instead of leaving them unattended. Be pro-active; report suspicious or emergency situations to your supervisor or University Police. In this way you will be helping to prevent crime.If a customer is a victim of a crime and they wish to report it to the police, please help them call University Police. If you discover a crime such as vandalism or theft, report it your supervisor and/or call the police to file a report. If you or another employee is a victim, call the University Police at x4444

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Medical AttentionIf a customer or employee is seriously injured, contact your supervisor, the Building Manager on duty, or the Information Desk Assistant—or use a campus courtesy phone to call the University Police. Describe the situation and whether you feel an ambulance is necessary. Moving an injured person could do more harm than good, so unless not-moving them creates a life threatening situation, do not attempt to move them. If the scenario is life-threatening, move him/her while keeping the head and limbs as immobile as possible. Do what you can to provide comfort until medical help arrives (cover if cold, etc.)IF YOU ARE CPR/FIRST AID CERTIFIED…and, if in your judgment, aid is needed, then do what you can. Be sure to keep in mind crowd control and to keep people back to give the emergency crew room.Complete an incident report after the emergency is under control. For minor injuries—scrapes, headaches, splinters, etc.--refer the victim to University Health ServicesWORKER’S RIGHT TO KNOW

At the time you were hired, you were given a "Right to Know" statement designed to help ensure that all employees are aware of the hazards in their work environment and how to protect themselves as needed. This right is guaranteed under the OSHA (Occupational Safety & Health Administration) Hazards Communication Standard and number of other federal and state laws. Material Safety data Sheets (MSDS) are kept on file for all chemicals used in the University Center. An MSDS provides information about the physical & chemical characteristics of each chemical; known effects & exposure limits; precautionary measures; potential carcinogen status; emergency & first aid procedures; and other information. You are required to know where the MSDS notebooks are located and be able to show an OSHA inspector or anyone else where if asked. Our MSDS stations are located on the first floor at the information desk and in the custodial chemical room (131), on the second floor in the UC administrative office and in the third floor custodial closet. SPECIAL NOTES ABOUT BLOOD AND BODY FLUIDS

You should always exercise extreme caution when dealing with any bodily fluids. We will provide training and you should follow the safety procedures you will be shown in order to protect yourself.ON THE JOB INJURIES

If you are injured while working, you must report the injury immediately even if it is minor. Coverage under Workers Compensation depends on reporting the accident within a certain time frame. Failure to do so could cost you coverage for any required healthcare as well as any benefits while you recover. Report accidents to your full-time supervisor as soon as possible.

 It is always easier to never have an injury... Please work hard but do it carefully!

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Appendix AUniversity Center & Student Activities Evacuation Plan

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University Center Floor Plan

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Example Key Request

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