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Response for:

ITN No: 1602CSA

ITN Title: Temporary Labor Services Submission Date: Sep 22, 2016

Submission Time: 2:00 PM EST

Proposal Submitted by:

Ritu Mangla, CEO

US IT Solutions, INC.

2570 N First Street, 2nd- Floor

San Jose, CA 95131

Email to: [email protected]

PH: 408-766-0000

Fax: 408-766-0000

Proposal Submitted to:

Attn: Cali Jones

Purchasing Department

12479 Research Parkway

Orlando, FL 32826-3248

Email: [email protected] PH: 407-823-5889

Fax: 407-823-5551

DocuSign Envelope ID: 61C3B848-6300-4480-9F07-B46EAF313997

ITN #: 1602JCSA

ITN Title: Temporary Labor Services US IT Solutions, Inc.

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US IT Solutions, INC. Page 2 Sep 22, 2016

Head Office: Silicon Valley Centre 2570 N First Street, 2nd- Floor, San Jose, CA 95131 Phone. 408-766-0000

Cover Letter Attn: Cali Jones, Date: Sep 22, 2016

Purchasing Department, University of Central Florida

On behalf of US IT Solutions, Inc. (USITSOL) I am pleased to present our response to the Temporary Labor Services,

Invitation to Negotiation (ITN) # 1602JCSA for the Purchasing Department of University of Central Florida, (“UCF”).

USITSOL, previously known as Betasoft System, Inc. (BSSI) is an S-corporation that was incorporated in California

(CA) in 2005. Appraised as MBE, our company is serving various State, Local and County Departments for over 10

years. Being a temporary staffing services company we are successfully working on over 60 temporary labor contracts

including Information Technology, Administrative, Accounting, Light Industrial, Technical, Professional, Skilled

trade and General maintenance. USITSOL has successfully delivered over $100M of temporary labor services, with

more than 2.5 million hours of contractual staffing. I will serve as the primary contact for all ITN response related

communications, including any requests for clarification or other communication needed between the UCF and

USITSOL. My contact Information is as follows:

Ritu Mangla, CEO Email: [email protected]

US IT Solutions, Inc. Phone: 408-766-0000

2570 N First Street, 2nd- Floor Fax: 408-766-0000

San Jose, CA 95131 Web: www.usitsol.com

USITSOL has built up a solution centric image with clients, consultants and third party partners. With currently over

600 temporary consultants working throughout the nation USITSOL has demonstrated experience of performing

temporary labor services contracts at highest success rate for various State agencies and departments. We are

also having significant experience in working with many government entities in State of FL under similar temporary

labor contracts and have developed a strong bonding with various organizations throughout the state by complying

with all Federal, State and Local rules & regulations. We have recently secured 4 statewide Temporary Labor contract

with State Government Universities and we are very keen to earn the business opportunities under this contract.

As instructed, we have uploaded our response at https://ucfpurchasing.bonfirehub.com/portal. We would like to

inform UCF that there is no amendment we have found yet, if after submitting our proposal UCF release any

amendment, we will prefer opportunities to make the modifications in response according the amendment. USITSOL

makes the following certifications and guarantees regarding this proposal:

All the information provided in this response are correct.

All material submitted in this proposal will become the property of UCF for evaluation purpose.

The proposal in an irrevocable offer for One Hundred and Twenty (120) days following the proposal due date.

This proposal contain only our capability statement and proposed technical solution, we will provide the price

proposal separately on UCF request.

We have capabilities and will full fill all job classifications given in ITN.

We comply with all contract terms & conditions of this ITN.

USITSOL is an EEO Compliance employer.

I believe that our response meets the requirements as called out in this ITN. If the UCF determines that USITSOL’s

response is deficient in any way, USITSOL respectfully requests to be promptly notified and be given the opportunity

to correct any such deficiency. Please forward any questions regarding this ITN response to me.

Sincerely,

Ritu Mangla

US IT Solutions, Inc.


https://ucfpurchasing.bonfirehub.com/portal

ITN #: 1602JCSA


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Table of Contents EXECUTIVE SUMMARY ................................................................................................................................ 4

ACKNOWLEDGEMENT FORM .................................................................................................................... 5

A. EXPERIENCE AND QUALIFICATIONS OF PROPOSER .................................................................... 7

B. PROJECT STAFF QUALIFICATIONS/EXPERIENCE ........................................................................ 47

C. OVERALL RESPONSIVENESS OF PROPOSAL TO SATISFY SCOPE/PROJECT APPROACH 64

APPENDIX I: EVALUATION SCORING SHEET ...................................................................................... 77

APPENDIX II: SUPPLEMENTAL OFFER SHEET TERMS AND CONDITIONS ................................ 78

APPENDIX III: CERTIFICATE OF NON-SEGREGATED FACILITIES ............................................... 81

APPENDIX IV: COMPLIANCE AND CERTIFICATION OF GOOD STANDINGS ............................. 84

APPENDIX V: SECURE HANDLING OF UCF DATA............................................................................... 85


ITN #: 1602JCSA


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EXECUTIVE SUMMARY

US IT Solutions, Inc. (USITSOL) is pleased to respond to this ITN issued by Procure Department of

Purchasing Department of University of Central Florida, (“UCF”) State of Florida, for Temporary Labor

Services contract for numerous categories including, but not limited to, administrative, accounting, training,

support staff, information technology, professionals, light industrial, technical, skilled trades, and general

maintenance. Our response outlines our proposed solution and demonstrates our understanding, approach

and capabilities to achieve the business objective of UCF also including the benefits (Economical &

Operational) that USITSOL has to offer to UCF. We understand that UCF has released this ITN to identify

and evaluate the best temporary labor providers (Firms) that can be more advantageous for UCF in terms

of accomplishing all ongoing assignments by deploying the best resources on demand and cost effectively

throughout the State. We are aware about UCF’s intent, requirements and performance expectation form

selected firms. We understand that UCF going to establish Three (3) years contract with two (2) additional

one year periods. As conclusion, USITSOL’s approach to client centric solution assures the UCF of our

devotion to attain your temporary labor goals and creating talent acquisition solutions is uniquely fitted to

your business environment. We look forward to discussing the solutions outlined in this proposal and

ultimately building a strong collaborative partnership in the years to come.

Below given are few of our capabilities and experiences that make us stand out from the competition:

Contracts with State Universities: We are currently holding 4 temporary staffing contracts with State

Universities as we described in Cover letter above.

Relationship with State of FL: We have strong business relationship with State of Florida (FL). Our

company is currently serving various FL State entities and departments under Three (3) different statewide

temporary staff augmentation contracts.

Strong Presence: USITSOL has built up strong network with consultants and other recruitment & staffing

companies in FL, that are always ready to support us to achieve the business objective of UCF from this

ITN.

Ability to perform temporary Staffing Contracts: Recruitment & staffing division at USITSOL is

technically equipped and consists of over 140 people working in tandem under various departments that

include Recruitment, Account Management, Client Care, Employee-care, Business Development,

Operation & Process management. In 2015, we assigned nearly 150+ temporary consultants in diverse

settings with various government departments on over 60 Temporary staffing contracts with similar scope

and service.

Experienced and dedicated Account Management Team: Our Account Management executives will

work diligently with UCF to identify the contract needs and to provide best resources for those needs with

effective communication. Our account management team has over 80 years of collective experience

handling similar temporary labor services.

Pool of available candidates: USITSOL has presence in 49 states and has maintained in-house dataset of

700,000 resumes which is growing every day. There are over 43,000 prescreened temporary consultants

from entry level to executive level from diverse backgrounds are located in State of FL and can be available

any time the UCF has a staffing need.

Robust hiring process and recruitment capabilities: We will use our robust and compliant recruiting &

hiring process. Recruitment capabilities including 140 staffing professionals, 700K resume database,

Access to all sources & tools and strong social and personal network, etc.

Financial Capability: USITSOL is financially stable and rapidly growing company having total revenue

of over $150+ Million since its inception. USITSOL currently has over $30Million awarded contracts and

has the required financial capacity to provide the services.


ITN #: 1602JCSA


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ACKNOWLEDGEMENT FORM


ITN #: 1602JCSA


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ITN #: 1602JCSA


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A. EXPERIENCE AND QUALIFICATIONS OF PROPOSER

1. Describe why your company believes it can provide and is qualified to provide temporary labor services

as described in this ITN. Highlight any major features, functions, value-adds, and areas of support that

differentiate your service from your competition.

USITSOL Response: We have outlined a brief description of our operational and organizational capacity

to demonstrate our

qualifications and capabilities

to UCF that make us able to

serve this temporary labor

services contract at highest

success rate. USITSOL is a

matured Temporary staffing

company, certified as ISO/IEC

27001:2005 with over 10+

years of experience in

providing temporary staffing

services to government

agencies. USITSOL has

secured 60+ contracts for

providing temporary staffing

services to commercial and

government agencies. We have

successfully delivered $100M+ of temporary staffing services with more than 2.5 million billed hours of

contractual temporary staffing to federal, state, county and local agencies with more than 600 highly skilled

professionals. We carefully handpick the staff for each assignment, maintain the highest standards of

grooming and presentation and act upon feedback rapidly. This approach, combined with over 10 years of

specialization and extensive experience, allows us to partner with and support UCF. As a niche temporary

staffing supplier servicing the Government agencies exclusively, we have developed sophisticated and

dynamic processes in attracting, selecting and maintaining a core pool of on-hired employees tailored to

the exact requirements of UCF. Our recruiting process utilizes extensive screening procedures, personal

interviews, and background checks. We have capabilities to fill from one to hundreds of skilled or non-

skilled temporary employees to full fill UCF’s workforce needs as well as corporate diversity demands. To

ensure that we consistently achieve our high standards and goals, USITSOL utilizes best practices and well-

defined procedures and policies throughout the recruiting, hiring, placement and skill matching process:

Thorough key personnel interview process

Comprehensive background screening (including E-Verify)

Utilization of Skill Assessments (ProveIt/Kenexa) to verify skills

Use of our ATS database search to identify right fit key personnel

Selection and orientation of key personnel

Arrival checks with government agency representative

Assignment of a team leader or project manager to guarantee quality assurance

Completion of Work Performance Status Reports (as requested)

Ongoing communication with government agency representative

Prompt attention to disciplinary, termination/replacement actions (if needed)

According to general industry consensus, most staffing services fall short in these areas:

Vague recruitment process which promises a lot but under-delivers

Inexperienced recruiters who do not stick around to actually get the hang of the recruitment process

Little or no understanding of the companies values and actual needs

Figure 1 USITSOL Fact File


ITN #: 1602JCSA


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USITSOL is different. We have a rock solid Source-Screen-Select-Acquire-Manage talent acquisition

model which more than being “different” is well executed and without loop holes. We hire capable

recruiters and train them rigorously. Moreover our senior executives supervise all important processes to

ensure that our clients truly have a rewarding communication and eventual relationship with our team. And

last but not the least, USITSOL is not a one off staffing firm. We are a single window solutions platform

for all Temporary labor needs and thus we truly understand what UCF may be looking for in a particular

resource.

Our value proposition: USITSOL believes in a very methodical, client centric and efficient approach to

the task of matching the right talent with the right project so that both parties benefit. We focus on the

quality of the resource supplied, the exact credentials match of the resource with the requirements of the

job at hand, quick response time in locating and qualifying the right resource and lastly the client feedback

to tweak performance and provide better service in future. Currently we have over 600 talented and

experienced temporary resources deployed throughout the US with various public and private sector clients,

leveraging their technical, functional, hands on and highly specialized skills in multiple projects across

different verticals.

In short our value proposition can be summed up in these six succinct points:

Fulfillment of candidate requests through Centers of Excellence

Complete commitment to each client in the form of dedicated account managers and experienced

teams

Strict compliance to industry as well as personal best practices and obviously focus on quality

Vast database of qualified resumes and close ties with vendor networks for first dibs on the best

resources

Proven track record of successes

Client centric processes and outlook because their success is our progress

Our specialist and proven capability in temporary staffing, intimate knowledge of the US labor marketplace

and ability to leverage a national network and strong brand presence will allow us to ensure that the UCF

have access to the best and brightest temporary labor for their requirements during the contract term. We

have top-notch consultants that bring maturity, expertise and recognition that will support both short and

long-term assignments and volume commitments from UCF. This enables us to achieve efficiencies through

reusability and stability, which translates into lower marketing, staffing, and downtime costs, which will

ultimately promotes attractive rates to UCF once the price proposal will be requested by UCF.

Below attached are major features, functions, value-adds, and areas of support that differentiate our

service from others and make us stand out from competition.

Temporary Staffing

Temporary and Contract staffing is our specialty - we put people to work better than anyone! We excel

at recruiting, screening, testing, and placing quality temporary employees at solid, reputable companies

for short and long-term assignments. Benefits of temporary staffing include: real time talent, flexibility,

reducing overtime, increasing productivity, improving processes, and "Twenty Four (24)-hours fill

guarantee," and much more.

Experience with State Universities clients:

USITSOL is building an extensive experience in working with various State Universities throughout the

US. Currently we hold four (4) similar contracts that include:

University Name Contract Title

California State University Temporary Staffing Services

Stanford University Temporary Staff Augmentation

University of Massachusetts Temporary Staffing Services

Michigan State University Temporary Employment Services


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Such progressive experience is making us familiar with the operational environment, business

terminologies and process that Universities follows in temporary labor contracts. Such experience make

us capable to provide temporary labor services to UCF.

Great business reputation with State of FL:

USITSOL has a strong business relationship with various State Government department throughout the

FL, we are already working under Three (3) temporary staffing contracts. These contracts includes :

Contract Title Contract Type Department

Temporary Employment Staffing Services Statewide Department of Management Services

IT Supplemental Staffing Statewide Department of Financial Services

Staff Augmentation Services Countywide Palm Beach County

Such past performances throughout the State makes us able to serve UCF under this contract at high

success rate as we already have people, process, experience and sources in place. Such experience also

make us aware and able to comply with all Federal, State and Local regulations that are applicable to do

business in State of FL.

Presence in FL: USITSOL has a strong presence in FL, We are aware about all geographical requirements (Location where

temporary employees are require to work with UCF). We already have placed hundreds of consultants

throughout the state, Our local presence includes network of placed consultants, huge candidate database

(43K Prescreened resumes) local to FL, solid past performance and broad network of Strategic business

partners (Sub-contractors) set USITSOL as first choice for UCF.

Skills Diversity:

Being a staffing company we providing the staffing for diverse range of over 900 skills for Professional,

IT, Technical and non-technical job classifications. This diversity in skill classifications make us able to

full-fill any job classification and skill requirements in short time and make us able to stand ahead from

competition.

Recruitment Capabilities:

USITSOL’s Recruitment and Staffing division consist 140+ people well equipped with all latest sourcing,

selecting and recruitment tools and technologies. Our recruitment and staffing division is the combination

of Recruiters, SME, Data miners, Account Managers, Human resources, E-care Executives, Trainers,

support employees. Our Recruitment and Staffing covers all major time zones and serve our 24*7.

Internal Pool:

USITSOL has internal pool of 600+ temporary consultants that are always ready to be deployed at client

locations, out of 600+ there are 35+ consultants already working within State of FL.

In-house Dataset:

USITSOL has maintain In-house dataset of 700,000 screened resumes for over 900 job and skill

classifications from Entry to executive level. Out of it 43,000 resumes local to FL and this database is

increasing day-by-day.

Applicant Tracking System (ATS) “US-RECRUIT”

Being an IT consulting firm USITSOL has developed an in-house Applicant Tracking System (US-

RECRUIT) which simplifies every step of your hiring process. It makes all our recruiting in one place. From

Posting Job openings, sourcing the best talent, managing candidates to hiring the best, track feedback and

results, and onboard new employees. It also connect our Account management and recruitment teams with

employees’ pool and Sub-contractors and provide communication facility through VOIP calls, Text Messages,

Emails and chats that save our a lot of efforts and time.

Dedicated Customer Focused Organization:

We have an award winning customer service team that go extra mile to fulfill client requirements, thus

we are committed to resolve any issue quickly and efficiently that our clients are facing. We clearly

define customer services process at start of contract along with backup resources for each contract. To

ensure 100% satisfactory support, our executives themselves get involved in case resolution and make


ITN #: 1602JCSA


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sure that customers’ concerns are taken care immediately. We have well defined processes to ensure

customer satisfaction starting from fulfilling client requirements with right resource.

Account Management:

We will provide a fully dedicated Account Management Team to dedicatedly work with UCF only, and

account management team will be responsible for tracking the UCF requirements and assuring the

satisfactory performance of the candidates at the UCF site.

Customer Communication:

USITSOL believes in active and effective customer communication. UCF will have the access of

USITSOL 24*7 through chat, email, and call and in person meetings. Proposed Account Manager and

Account Executive will remain in touch with the UCF assigned Project Manager for any kind of

communication regarding project performance and their queries will be entertained within the defined

SLA.

Project Monitoring:

USITSOL will assign a virtual Client Engagement and Delivery Office (CEDO) for UCF that will be

responsible for monitoring overall contract or project performance. CEDO is the proposed contract

solution for UCF to achieve their business objective from this ITN. We have explained CEDO in detail

in below section of this ITN response.

Personnel Replacements:

We have well-defined and documented replacement and credit policy for an inadequate performance and

mitigation plan. In case, if the UCF asks for replacement of consultant due to his/ her inability to perform

the tasks set out by the UCF, we have a well-defined process to handle situations.

Issue Resolution and Escalation:

With an aim to give top priority to requirements of our customers and to resolve their issues, our local

staff and key management can be accessed directly. Once an issue is reported or a requirement is

received, an acknowledgement mail is sent back to the customer by the Account executive within an

hour. USITSOL checks the status of an issue every hour till the issue is resolved. The issue is logged in

to USITSOL’s issue Resolution System and a ticket is generated. All correspondence is logged against

this ticket to provide an accurate audit trail. The ticket is closed only when the issue is resolved. On the Job Training (OJT) to the Employees:

USITSOL provides internal and external management and technology training for all our professionals.

We recognize the importance of imparting trainings to its employee lead to their personal growth and

development, as well as the necessity of a highly skilled workforce in order to improve the success and

efficiency of the organization. We provide on the job training (OJT) to the staff based upon the every

day’s job work responsibilities with word processing, database, and spreadsheet software. It is a simple

and cost-effective training method. Using such method, proficient as well as semi- proficient staff is well

trained. We train the staff in actual working scenario. The motto of such training is “learning by doing”.

Candidate Performance Evaluation:

USITSOL administers a process to evaluate the performance of its employees, Customer Services team at

USITSOL get in a regular touch with Client’s project supervisor to get the status about employee

performance during and after the assignments. We regularly send a Customer Satisfaction Assessment

Report to our clients on a regular interval of time for getting it signed by them which describes our

employees’ performance at client site.

Regular progress reporting

USITSOL will provide all reports to UCF that include weekly reports, monthly reports, top level,

statistical analysis and we can also generate other reports as per the requirements of UCF for no additional

cost.


ITN #: 1602JCSA


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2. Provide an overview and history of your company. Describe the organization of your company that

includes the organizational structure.

USITSOL Response: Company Overview: USITSOL Solutions, Inc. is a certified Minority Owned Business

Enterprise having a 10 year foundation in providing Staff Augmentation and Consulting services for a multitude

of commercial and government entities. USITSOL began as a prime contractor in the commercial sector and

has been carrying this expertise and success to the government sectors. USITSOL is proud to be Contract holder

(60+ contracts) to provide Staff Augmentation and consulting services for various Commercial and Government

sector clients. Our mission is to serve government clients and our prime contractors as a highly reliable and

competent partner. As a small Minority owned business, our strength for our partners and clients is our expertise

in the government contract market. We offer small business resourcefulness with large business capabilities. Our

operations are valued as per ISO 9001:2008, ISO 27001:2005 standards. We have strong presence as a

professional service provider across the nation & our resources are highly recommended for serving with high

grade of customer satisfaction. USITSOL has strict HR/IR guidelines that have governed the development of

employment contracts for fulltime, casual and contracted personnel. We are also fully compliant with all state

and federal statutory requirements for GST, taxes and insurances. USITSOL is a small business, qualified

and delivering the services under the following NAICS:

NAICS Description

511210 Information Technology and Consulting Services

541214 Payroll Services

541330 Engineering Services

54151 Computer Systems Design and Related Services

541511 Custom Computer Programming Services

541512 Computer System Design Services

541513 Computer Facilities Management Services

541519 Other Computer Related Services

5416 Management, Scientific, and Technical Consulting Services

54161 Management Consulting Services

541611 Administrative Management and General Management Consulting Services

541612 Human Resource Consulting Services

541613 Marketing Consulting Services

541614 Process, Physical Distribution, and Logistics Consulting Services

541618 Other Management Consulting Services

56131 Employment Placement Agencies and Executive Search Services

561310 Employment Placement Agencies

561311 Temporary Staffing Agency

561312 Executive Search Service

561320 Temporary Help Service

561499 All Other Business Support Services

561990 All Other Support Services

61143 Professional and Management Development Training

611430 Professional and Management Development Training

Other Corporate Information:

Total Revenue (Counted till 2015) $152,190,485.34

Total Employees 250

Total Temporary Placements 2029

Awards & Recognitions Steve Award Women in Business for the year(2015),

Head Office 2570 N First Street, 2nd- Floor, San Jose, CA 95131

Table # 1: USITSOL Corporate information


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Business services we provide: USITSOL provides full service staffing and related human capital management

services. USITSOL’s services are complete and encompass all labor categories including:

Information Technology (IT) Engineering (all disciplines)

Professional Healthcare IT

Administrative/Clerical Accounting/Finance

Light Industrial Other

Table # 2: USITSOL’s Business Services

Brief description of our services as provided below for UCF consideration

1- Information Technology:

Information Technology is essential to any competitive business, be it a global corporation or a local

start-up. USITSOL studies the cutting edge of IT trends and develops recruitment and placement

strategies that guarantee our clients the best personnel, not just for today's challenges, but for future

opportunities. Our recruiters build lasting relationships with top candidates via professional networking

events, job fairs, seminars and the recommendations of our successful placements. Our vast database of

candidates insures that our clients will have rapid access to a broad range of well-educated and well-

trained industry leading candidates. We understand the competition for the best candidates is fierce.

USITSOL relishes that competition, because we like to win and so do our clients.

Our IT Specialties:

System Administration Professionals

Software Engineers Network Engineers

System Architects Database Administrators

Program/Project Managers Systems/Business Analysts

ERP Specialists Other

2- Engineering:

USITSOL recognizes the critical value of engineers and their skills. It is a profession essential to many

different industries, one that requires not only imagination but dedication. USITSOL enjoys incredible

insight into engineering staffing because we do so much of it in so many industries. USITSOL's

capability of recruitment team deliver the best talent in engineering. We collaborate with clients to find

the right person with the right skills and attributes to meet their specific needs. We deliver savvy

professionals ready to work the way client work. USITSOL’s engineers is clients’ success in a global

economy that only rewards jobs well done. We cover various engineering disciplines that includes:

Hardware Mechanical

Chemical Civil

CAD/CAE experts Structural

Analysis Electro Mechanical

Electrical\ Tooling

USITSOL provides engineering staffing services to solve all clients staffing challenges. Our

“RiteSource” recruiting methodology ensures that we match clients’ specific requirements with a

candidate's background. USITSOL offers long-term and short-term staffing, permanent placement and

managed staffing solutions in skill sets as given below:

Our Engineering Specialties:

Engineers (all disciplines) Scientists

Engineering/Science Support Designers

Program/Project Managers Technical Assistants


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Technical Writers Publications Staff

Fiscal Support Staff Finance/Contracts Staff

3- Professionals

Matching talent and capabilities with your specific needs is one of USITSOL's specialties. There are

some great candidates out there looking for a rewarding career opportunity, the opportunity clients can

offer them. USITSOL expertly manage the search process so that clients are sure that they are

considering the top talent available for their open position. USITSOL cultivates a superior network of

professionals, enabling us to provide clients with excellent candidates in a broad range of business

disciplines. We help clients to find highly qualified people, best suited to their needs and work culture.

Our Professional Specialties:

USITSOL provides a thorough staffing of skilled, experienced and accomplished executives in an

extensive number of professional fields, including:

Management Human Resources

Buyers/Purchasing Marketing

Communications Engineering

Finance Accounting

Sales Economics

Scientists Technical/IT

Legal Healthcare

4- Accounting and Finance

Finance professionals have always played an essential role in effective business management. Expertise,

experience, and insight are essential. Our seasoned recruiters survey top talent pools to enlist finance

candidates with consummate skills and hands-on experience providing client options such as: contract,

contract to direct hire and direct hire placement positions. Our Finance and Accounting Division

specializes in recruiting and placing accounting and financial personnel in a wide variety of positions.

Our Account and Finance specialties:

USITSOL places Finance and Accounting professionals with the following skill sets:

Accounting Managers A/P & A/R Specialists

Bookkeepers Payroll Professionals

Budget Analysts Cost Accountants

General Accounting Financial Analysis

Staff Accountants Tax Accountants

Credit & Collections Specialists Billing Specialists

5- Industrial

Clients’ production targets can change rapidly. USITSOL provides exceptional contingent staffing

solutions that allow clients to reach those targets. We understand that flexible staffing is critical to

business success in manufacturing and other light industrial environments. We provide everything from

a small team to an entire workforce for every situation – ongoing production, peak production, special

projects, even plant startups. USITSOL performs thorough proficiency assessments, behavior-based

interviewing, and thorough reference checks, so Clients gets not only the most qualified person, but the

right person for their job and company culture. Our recruiters combine creative sourcing techniques with

attentive, consultative service to deliver tested, skilled workers whose qualifications complement clients

operational requirements.


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Our Industrial Specialties:

Assembly Forklift Operation

General Labor Inspection

Production Management Project Support

Machine Operators and Mechanics Electronics Technicians

Warehousing Drivers

Inventory Technicians Maintenance Technicians

Materials Handling Technicians Packaging Employees

Shipping and Receiving Workers Quality Control Specialists

6- Office Support

Administrative and clerical workers are important to any office. They do it all, from document

management, filing and meeting coordination to purchasing and event planning. We provide resources

capable of creative thinking and high competency. Perhaps clients need administrative assistants with

top notch computer skills to cover employee absences Or office support staff that can also handle

customer service and project management on the job Or a team of data entry clerks for a tight deadline

project? At USITSOL, we continually cultivate a pool of talented administrative professionals ready to

join Client’s team and enhance their productivity. Our global network of recruiters is constantly looking

for the best candidates best suited for temporary, temporary to direct hire, and direct hire administrative

positions.

Our Office support Specialties:

USITSOL has access to hundreds of office support employees who are ready to join client’s team today.

Even if Client wants someone with hard-to-find skills, we can usually locate the right person within one

business day. Our expertise includes:

Secretaries and Administrative Assistants Receptionists and Switchboard Operators

Desktop Publishers Data Entry Operators

Customer Service Representatives Call Center Personnel

Telemarketers and Marketing Surveyors Clerks (all types)

7- Healthcare IT

At the heart of healthcare is data. Doctors need it to make crucial decisions about their patients.

Administrators need it to make important decisions about their facilities. The fiscally responsible delivery

of quality healthcare has never more crucial as population’s age, regulations change, and economies

restructure. Having the right people managing the right technology is essential. Our Healthcare

Information Technology (HIT) Practice is a highly qualified provider of a wide spectrum of clinical,

business and information technology solutions for healthcare enterprises.

Our Healthcare IT Specialties:

Our comprehensive range of distinctive programs and services includes:

Project management System Implementation

Executive needs assessment and search Vendor management

Technology and integration Knowledge transfer support

Government Services (Our State and Local Programs): USITSOL provides leading staffing and

technologies solutions for State and Local agencies. With over 60 prime contracts, we serve State and Local

agencies in application development and support, infrastructure, data center and help desk services, cyber

security, mobility, health IT services, Enterprise Content Management (ECM), Document & Record


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Management, big data analytics and digital transformation, Administrative & Clerical Support, Accounting

& Finance, Industrial Labor, Skilled& trade labor . We deliver solutions across public health, education,

public safety, justice, law enforcement, human services, finance and transportation. Our certified processes

such as ISO 9001:2008 and 27001:2005 ensure standardized and comprehensive services to strengthen and

modernize local government to improve citizen’s experience. From increasing collaboration between law

enforcement agencies, to providing healthcare professionals with information that can save lives, we

provide the right solutions for Government agencies.

Our objective - help local and state government achieve their objectives, by combining our industry

expertise with top-notch talent to deliver efficient and cost-effective solutions.

Success - Dedicated team that focuses on best solutions for the state and local agencies.

Our Government practice helps public sector managers and administrators by creating business cases for

the adoption of technology that benefits our citizens. We believe that our technology capabilities streamline

Government processes and operations. Our goal is to guide Governments towards smart service choices to

meet the expectations of their citizens.

Contracts: USITSOL hold over 60 prime contracts with State and government in 48 States.

Contract Agency Contract Description

Master Contract 37 States and Local Agencies IT Services and Staffing Procurement

Master Contract 19 Local agencies IT Services and Staffing Procurement

Master Contract 4 Universities and Schools IT Services and Staffing Procurement

Table # 3: USITSOL’s Contracts Snapshot

Industries we serve (State & Local):

Health and Human Services

Helping states implement and manage their complex health and human services (HHS) programs. We

serve as a trusted, long term partner to government organizations in numbers of states across the nation.

Highlights:

Supporting Medicare & Medicaid Services (CMS) implementation in 9 different states

Supporting State-Based Exchange systems for ACHAA in 5 states

Supporting Veteran Affairs HAC for EDI and Healthcare Claims

Core Competencies in programs with MITA, MECT, Exchanges, HL7 standards, EHR, ACHAA,

HAC, Grants etc. along with in IT Services and Solutions

Modernization of the enrollment and eligibility systems for Medicaid, Child Health Insurance

Program, Food Assistance, TANF and Subsidized Child Care

Supporting complete SDLC and data analysis for MNsure IT Solution

Selective Clients:

State Department

State of Alabama Department of Public Health, CARES

State of California CDCR CCHCS, CALPERS

State of Massachusetts Center for Health Information and Analysis

State of Washington Department of Social & Health Service

State of South Carolina Department of Health and Human Service

K-12 and Higher Education

Provide technology and staffing solutions to K-12, colleges and universities. Working with educators to create

technology integration programs that maximize the significant investments made in computer hardware and


ITN #: 1602JCSA


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software. Also provide workforce supply and management solutions in non IT areas that includes

Administrate, Clerical, Financial, Accounting, and Teaching & Training.

Highlights:

Providing IT Services and Solutions to K-12 in 20+ different states

Supporting State and Universities Recruitment Systems

Providing technology and temporary staffing solutions to Universities in 4 different states

Selective Clients:

Schools County

Public School Baltimore County

Public School Miami Dade County

Public School Orange County

Universities State

California State University State of CA

Stanford University State of CA

University of Massachusetts State of MA

Michigan State University State of MI

Justice and Public Safety

Provide agencies with right personnel to do their jobs better, faster and smarter, making communities and

individuals safer.

Highlights:

Providing IT Services and Solutions to Administrative Office of the Courts in 10+ different states

Supporting State and Universities Retirement Systems

Providing technology solutions to Universities and colleges in 7 different states

Selective Clients:

Client State

Los Angeles Superior Court State of CA

Administrative Office of the Courts State of NJ

Department of Corrections and Rehabilitation State of CA

Department of the Attorney General State of TX

Finance and Administration

Work closely with the agencies to understand their business needs in order to identify and provide in-demand

IT solution. We offer experienced in the areas of strategic, transactional, operational, technical and

professional administration.

Highlights:

Providing solutions to the Department of Financial Services in 3+ States.

Supporting multiple Department of Administration on all state and local levels.

Helping several City Housing Authorities, Governor’s Offices and others to manage state and city

programs to improve life of their citizens.

Selective Clients:

Department State

Finance Commission of Texas State of TX

Department of Financial Services State of FL

Department of Banking and Finance State of GA


ITN #: 1602JCSA


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Aviation and Transportation

Provide states and cities with domain experience, technology leadership, and robust delivery methodology

that enables to cut costs on transportation and logistics while boosting customer satisfaction.

Highlights:

Providing Application development services to aviation department

Providing IT and staffing services to majority of Department of Transportation in 10+ states

Supporting Transit Authorities and Port Authorities on State, City and County levels

Selective Clients:

Department State

City of Phoenix Aviation Department State of AZ

Department of Transportation State of NC, MA, CA

Port Authority of Allegheny County State of PA

Washington Metropolitan Transit Authority State of DC

History of USITSOL: (USITSOL), is the fastest growing Minority Owned Business Enterprise specialized

in all aspect of IT, Temporary staffing and Human capital management services. USITSOL has provided

workforce solutions to customers in a variety of industries throughout its history. Our range of workforce

solutions and geographic coverage has grown steadily over 10 years to match the needs of our customers.

It began with helping local small businesses by providing the temporary IT consultants, office services, call

center, light industrial, and electronic assembly staffing. Today, USITSOL expertise also spans an array of

outsourcing and IT consulting solutions, including recruitment, human resource management, vendor

management, and outplacement services on a country basis. Since its inception USITSOL has experienced

Year-on-Year growth with its strong emphasis on quickly applying new and emerging technologies and

platforms in its regular operation. USITSOL is incorporated by Ritu Mangla in 2005 as “Beta Soft Systems,

Inc. (BSSI)” in CA as an S-corporation to provide Staffing and Recruitment solutions, In 2010 BSSI also

initiated its in-house Application development and Infrastructure support division, and are awarded a 15th

annual Steve Award Women in Business for the year 2015. From January-2016 BetaSoft Systems, Inc.

started “Doing-Business-As” (DBA) “US IT Solutions, Inc.”.

Organizational Description of USITSOL: USITSOL is an IT consulting and temporary staffing company

providing Application development, Infrastructure management, Staff augmentation and Temporary

staffing services. USITSOL has two major business lines i.e. staffing & recruitment and IT Consulting. IT

consulting has two major sub-vertical that can be define as Application Development and Infrastructure

management. To ensure the operational continuity USITSOL has designed an Operation management team,

and also financial and legal business activities are handled by finance and legal department. There are 250+

employees working in all the verticals. We have explained each of our vertical in details below.

Staffing and Recruitment: USITSOL is providing Temporary Staffing, Staff Augmentation, Executive

Search and Recruitment services for State, Federal and commercial entities. We have a dedicated

staffing and recruitment division that consist around 140 people out of it there are over 85+ Recruitment

specialist, coordinators, and sourcers across the company that are working 24 * 7 from our delivery

center based in CA to provide support to our clients (State, Federal and Commercial) to achieve the

objective of their efforts in Recruitment, Staffing, executive Search, Contractual and Temp-to Hire

requirements. Our recruitment team is made up of professionals with backgrounds in diverse domains

that include but not limited to IT, Engineering, recruitment, sales & marketing, finance and retail etc.

We have divided our staffing and recruitment (140 people) team in three major segments that is State,

Federal and Commercial. Each of segment has full management control, communication, reporting and

information lines to ensure smoothness in day to day operation, Business Head and Managers are

working under Vice President (VP) staffing. Below attached is the snapshot of our Staffing and


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recruitment division. We have proven capacity to fill and support hundreds of vacancies in a very short

time by finding the best talent available within the market and providing it in a timely and cost effective

manner. Our recruitment business is based on provide a “right first time” services model. We

continuously develop, enhance, improve and expand our recruitment team below given is the snap shot

of our staffing and recruitment team.

Staffing-Federal

Resource Title Resource Count Total experience

Business Head 1 10 to 15 Years

Recruitment Manager 1 10 to 15 Years

Business Development Manager 1 10 to 15 Years

Account Managers 1 10 to 15 Years

Account Executives 2 7 to 10 Years

Service Delivery Manager 1 7 to 10 Years

Technical Recruiters 4 3 to 6 Years

Sourcers 2 1 to 3 Years

Advertiser/Data Miner 1 1 to 3 Years

Staffing-State







Service Delivery Manager 1 7 to 10 Years




Staffing-Commercial





Business development Executives 4 10 to 15 Years






Table # 3: USITSOL’s Staffing Team Count


ITN #: 1602JCSA


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Below we have attached the organization-chart of our Staffing and Recruitment Vertical:

Figure # 2: USITSOL’s Staffing Team chart

IT Consulting: Our IT consulting division includes more than 90 technology professionals that have

completed more than 1,000 engagements across industries and technologies. Our IT Consulting

division draw on this global experience to help solve clients' most complex technology-related challenges,

including how to build their businesses in a digital age. Our experts are especially adept at helping

companies through major business transformations or re-inventions of their technology organizations to

become more nimble and agile. We bring a range of technology capabilities that help our clients address

five key business situations that includes IT Strategy, IT Performance Improvement, IT M&A

(Mergers & Acquisition), IT Project Effectiveness, Rebooting IT. This Vertical focus on two (2) major

areas that includes Application development/support and Infrastructure Development and management.

Below we have attached the snapshot or IT consulting division for UCF consideration. IT and Consulting


VP 1 20+ Years

Business Head 1 15 + Years

Application Development and Support


Program Manager Development 1 7 to 10 Years

Manager Development 1 7 to 10 Years

Application development Team 12 3 to 10 Years

QA Team 7 3 to 10 Years

Manager Sales and Delivery 2 5 to 10 Years

Sales Team 4 3 to 10 Years

Manager Training 1 7 to 10 Years

Infrastructure Support and Management


http://bain.com/consulting-services/information-technology/it-strategy.aspx

http://bain.com/consulting-services/information-technology/it-performance-improvement.aspx

http://bain.com/consulting-services/information-technology/it-mergers-and-acquisitions.aspx

http://bain.com/consulting-services/information-technology/it-project-effectiveness.aspx

http://bain.com/publications/articles/rebooting-it-what-separates-digital-leaders-from-the-rest.aspx

ITN #: 1602JCSA


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Program Manager 1 10 to 15 Years

Helpdesk and Networking Team 29 3 to 10 Years

Security Analysis Team 3 3 to 10 Years

System Admin and Backup Team 16 3 to 10 Years

Manager Sales and Delivery 2 5 to 10 Years

Sales Team 6 3 to 10 Years

Manager Training 2 7 to 10 Years

Below we have attached the Organization Chart of IT Consulting Vertical.

Figure # 3: USITSOL’s IT Consulting Team chart

Operation: Operation division is the combination of Human Resources, Administration, Finance and

Legal departments that work together to ensure the smooth operational continuity. Below given is the snap

shot of our Operation Division. Operation Department

Resource Title Resource Count Experience

Vice President Operation 1 12 to 15 Years

Human Resource Department


HR Manager 1 7 to 10 Years

HR Executives 11 3 to 6 Years

Employee Care Executives 5 3 to 7 Years


ITN #: 1602JCSA


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Admin


Administrator 2 7 to 10 Years

Finance Department


Finance Manager 1 7 to 10 Years


Financial Advisor 1 7 to 10 Years

Payroll Executives 5 3 to 10 Years

Legal Department


Legal Manager 1 12 to 15 Years

Legal Team 3 7 to 10 Years

Table # 4: USITSOL’s Operational Team Count

Below given the Org-Chart of our Operation department:

Figure # 4: USITSOL’s Operational Team chart


ITN #: 1602JCSA


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USITSOL Organization Chart:

Figure # 5: USITSOL’s Organizational chart


ITN #: 1602JCSA


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3. Provide information on your company size, industrial track record, financial stability, and

years in business, etc.

USITSOL Response: Company Size: USITSOL’s Size Standard is a small business and currently have 250+

employees and 600+ temporary consultants that are working together to support our clients.

Industrial Track Records: We have proven track record of providing Temporary labor services to various

government and Commercial Business entities across the nation agencies across the nation. Below given is the

list of few of our State government client we have provided the Temporary labor services. Our staffing and

recruitment division has experience of working on a variety of contracts of varying degree of complexity and is

constantly trained to maintain excellence. Below we have provided the list of our clients that we are serving with

huge level of client satisfaction. We also have attached few of the case studies explaining our previous contracts

similar to UCF needs.

State

State of Alabama State of Connecticut State of Illinois State of Maryland

State of Alaska State of Delaware State of Indiana State of Massachusetts

State of Arizona State of Florida State of Iowa State of Michigan

State of Arkansas State of Georgia State of Kentucky State of Minnesota

State of California State of Hawaii State of Louisiana State of Mississippi

State of Colorado State of Idaho State of Montana State of Missouri

State of Nebraska State of Nevada State of New Hampshire State of New Jersey

State of New Mexico State of New York State of North Carolina State of North Dakota

State of Ohio State of Oklahoma State of Oregon State of Pennsylvania

State of Rhode Island State of South Carolina State of South Dakota State of Tennessee

State of Texas State of Utah State of Vermont State of Virginia

State of Washington State of West Virginia State of Wisconsin State of Wyoming

County/City

Arapahoe County, CO City of Alexandria, VA City of Denver, CO City of Memphis, TN

City of Phoenix, AZ City of Portland, OR City of Tucson, AZ City of Henderson, NV

Clark County, NV King County, WA Larimer County, CO Westchester County, NY

Port of Portland, OR Prince George County, MD Ramsey County, MN Suffolk County, NY

Local Agencies Metropolitan Government Nashville-Davidson County Sound Transit, WA Sacramento Municipal

Utility District, CA

Department of Transportation,

DE

Division of Purchasing, UT

California Public

Employees Retirement

System, CA

The City of Phoenix

Aviation Dept., AZ

California State University Stanford University University of

Massachusetts

Michigan State University

Commercial

Experis Inc. TEKsystems Techworkers Infostretch Corporation

Randstad Technologies Xtreme Consulting Group Signature Consultants Kforce Inc

Robert Half Technology Ab Ovo Inc UPS Rockville Collins

Table # 5: USITSOL’s List of potential clients


ITN #: 1602JCSA


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Case Studies: These case studies demonstrate our business experience with Government and Commercial

clients, where we provided the Temporary labor services.

Case Study #1

Washington Metropolitan Area Transit Authority (WMATA)

Address Washington, D.C.

Duration Nov 2013 – Oct 2015

Number of Candidates Placed 20+

Revenue $442,245.00

Brief description: WMATA was seeking an experienced and qualified vendor for providing temporary

professional employment services and we have entered into this contract with WMATA as a qualified firm for

providing temporary professional employment services.

Work Performed for Similar Categories:

Administrative Assistant Services: Train and fill-in for the Office Manager position which includes

preparing quotes, orders, shipping and assisting the seniors. Answer phones, handle input of invoices into

system and into QuickBooks, organizing filing system, creating correspondence. Maintain detailed

administrative and procedural processes to improve accuracy and efficiency. Verify and log in deadlines for

responding to daily inquiries. Accurately process data, validation and transmission for weekly, semi-monthly

and sales payrolls. Respond to client inquiries regarding payroll and timekeeping.

Office Assistant Services: Answer incoming calls & emails and perform general office assistant duties

(office supply orders, kitchen snacks, pickups, etc.). Maintain inventory of product samples and coordinate

processing and mailing of samples to vendors and reps. Prioritize and delegate tasks; creating positive work

environment to ensure accurate on-time completion of duties. Track office expenses and providing assistance

with medical billing and coding. Perform data entry and clerical tasks.

Accounting Clerk Services: Back up the receptionist by answering phone calls and greeting customers. Issue

paychecks to vendors and suppliers on a bi-weekly basis. Maintains accounting databases by entering data in

the computer; processing backups. Research, track and resolve accounting problems. Responsible for

performing analytical skills specifically in respect to accounting principles. Manage Accounts Payable &

Accounts Receivable for several companies operating under parent company. Perform accounting and clerical

support to upper management. Maintain ledgers, spreadsheets, and databases necessary for everyday function.

Assistant Librarian Services: Interacts with customers in order to assist them in using library services and

programs. Performs data entry tasks. Collect fines or fees, answer questions, identify customers' service needs

and locate missing materials. Checks a variety of library materials in and out, and renews materials at

customers' request. Shelve books and related library materials in order to facilitate locating library materials

by customers and staff.

Attorney Services: Draft estate planning documents, including family limited partnerships, buy-sell and

cross-purchase agreements, trusts, wills, powers of attorney, business entities, ILITS, charitable trusts and

other complex estate planning documents to provide estate planning services to individuals and families.

Provide full-service accounting services to individuals and businesses including bookkeeping and tax

preparation (individual, corporate, S-Corp, partnership, trusts and estates). Negotiate tax controversy issues

for businesses and individuals.

Graphic Designer Services: Designing and creating info graphics and creative artwork elements to support

corporate proposal department in preparing business and Government proposals. Create digital collages,

illustrations, diagrams, and flowcharts from concept to completion using Illustrator, Photoshop, PowerPoint

and Visio. Responsible for design, layout and publishing of the company’s newsletter web brochure. Perform

desktop publishing and web graphic localization for Multilanguage translated materials such as publications,

brochures, technical manuals, etc.


ITN #: 1602JCSA


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Help Desk Assistant Services: Configure and rollout newly leased computers for users whose lease had

expired on their existing computer. Transfer user data to new machines. This include multi-user machines.

Manage Help Desk calls to resolve connectivity issues, password resets in Active Directory, Microsoft OS

issues as well as Microsoft office issues. Maintain records of daily data communication transactions, issues,

installation activities and remedial actions taken. Creation of job tickets for work performed for new and

current customers via CRM software.

Management Consultant Services: Performing and continually seeking management consulting and project

management situations relating to complex corporate initiatives. Pursuing situations that require

establishment of a structured program management office (nerve center) to enhance focus, oversight,

collaboration, process consistency and governance relating to major initiatives. Assist in formalizing PMO

processes associated with the business integration. Responsible for improving work flows for clients in

operations, registrations, continuing education, insurance licensing, credit and rates derivatives trading and

straight through processing, portfolio accounting, and tax management.

Table # 6: USITSOL’s Case Study 1


ITN #: 1602JCSA


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Case Study #2

County of Orange, CA (County)

Address Santa Ana, CA

Duration May 2012 – Apr 2013


Revenue $414,016.21

Brief description: USITSOL provided Temporary Employment Services to County and secured over 10

positions such as Administrative Clerk, Office Assistant, Customer Support, Accounting, Administrative

Assistant, Administrative Services Coordinator, and many more.


Administrative Clerk Services: Updates job knowledge by participating in educational opportunities.

Compile and sort invoices and checks. Issue checks for accounts payable and mail out. Record charges and

refunds. Accomplish accounting and organizations mission by completing related results are needed. Perform

daily reconciliations & monthly bank reconciliations. Use Raiser’s Edge database and Financial Edge

accounting software. Create invoices & journal entries for Accounts Receivable. Verify & code invoices for

Accounts Payable. Use QuickBooks for monthly client billing. Perform closing procedures and prepare bank

deposits.

Office Assistant Services: Developing and editing training PowerPoint presentations for Principal

Investigators. Perform any administrative tasks as needed in an insurance office; Greeting customers and

serving as the liaison for office visitors. Designing company template for creating invoices and serve as a

liaison between customers and administrative personnel. Recruiting and training office staff; processing

statements and ensuring on time payments. Answer phones and transfer to the appropriate staff member;

monitoring incoming emails and answer or forward as required. Fax, scan, copy documents and maintain

office filing and storage systems.

Customer Support Services: Desktop moves, software installation, software support (Microsoft Office),

peripheral installations. Maintain accurate, complete, and up-to-date asset inventory records of all computers

and printers in tracking software system. Implements, install, configure, monitors, troubleshoots and evaluate

existing and new computer systems. Provide hardware support for desktop computers, printers and laptops.

Accounting Services: Process payments that come into the facility and enter the data into several accounting

systems such as Quick books and Yardi. Update confidential employee banking information with accuracy

and speed. Maintain accounts receivable documentation electronically and on paper. Process bank

reconciliations and financial reports to verify practice of proper due diligence. Handle cash and deposits using

the proper accounting procedures and documentation. Process payroll, electronic deposits and employee pay

adjustments. Process journal entries, online transfers and payments.

Paralegal Services: Drafting of legal documents: Divorce, demand letters, cease and desist, etc. Responsible

for strong interaction with clients through intake and follow-up process. Providing further legal services to

returning clients under supervising attorney leadership. Maintain updates on clients going through foreclosure

process. Duties include preparation of trust administration documents, drafting of estate planning documents

and notarizing of documents. Participate in all case functions and control systems such as calendar and docket

control. Ensure completeness and accuracy of these case control tools. Notify defender organization staff and

clients of court dates and other appointments.

Employee Relations Analysis Services: Manage employee relations manager in assigned regions providing

employee relations, performance improvement, employee discipline, and employee grievance guidance.

Guide and develop Employee Relations Managers to bring employee relations issues to resolution in a timely,

effective, positive, and defensible manner. Oversee that workplace investigations are conducted

demonstrating effective listening, probing, and investigatory skills with the ability to synthesize data, identify

root problems/causes and recommend actions towards resolutions.


ITN #: 1602JCSA


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Research Technician Services: Conception, planning and management of academic research projects.

Responsible for data analysis, manuscript authorship and peer-reviewed publication. Responsible for all daily

functions while following and maintaining Animal Welfare, Standard Operating Procedures (SOPs), current

Good Laboratory Practices (cGLP) and study specific protocols and procedures. Responsible for assessing

critical errors and determining resolutions. Involve with the implementation of a more efficient and effective

training program for new hires. Conducting tests and experiments.

Web Content Strategy Services: Responsible for coordinating digital marketing plans and promotions.

Track, measure, analyze & report on promotional results regularly in order to provide direction on strategy.

Act as a liaison between client & agency to ensure deliverables were met on time & with precision. Develop

strategic content ideas for client’s social media accounts based on their marketing goals. Write and edit

content for email campaigns, digital advertisements, social media posts, and blogs. Design and create digital

ads, banners, logos, and graphics for clients of varying verticals. Manage the Wordpress CMS for websites.

Table # 7: USITSOL’s Case Study II


ITN #: 1602JCSA


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Case Study #3

State of Colorado, CO (State)

Address Aurora, CO

Duration Apr 2012 – Mar 2015


Revenue $4,807,146.00

Brief description: State sought qualified contractor to provide experienced and qualified candidates to support

State’s project. USITSOL provided services on a number of positions such as Administrative Assistant, Office

Assistant, Administrative Clerk, Applications Development, Construction/ Real Estate and many more.


Administrative Clerk Services: Prepare weekly electronic funds transfer files and weekly checks to vendors

Initiate wire transfers to suppliers in banking system. Maintains and update vendor invoice log, respond to

vendor inquiring regarding payment/non-payment. Forward applicable invoices to field and rig support teams

for approval. Review invoices for both rate and volume discrepancies and work with both internal and external

customers to resolve any inaccuracies. Enter volume and rate differences into the Accounting System and

create updated invoices.

Office Assistant Services: Answer and direct phone calls, take messages, and set appointments; Coordinating

events, taking payments, use of cash register. Doing intake paperwork and interviewing prospective adopters

and organizing & cleaning office area. Manage executive team's calendar; plan client meetings; prepare

reports, spreadsheets and presentations; manage records; and administer database. Demonstrating the ability

to learn new organizational processes, workflows, policies and procedures with minimal ramp-up time.

Creating databases and spreadsheets that improve inventory management and reporting accuracy.

Accounting Services: Provide quality assurance on requisitions to ensure compliance with county accounts

payable policy. Responsible for administrating interdepartmental charges and billing. Processes financial

forms such as invoices, check requests, reimbursement forms, and other requests for payment. Prepares

Accounts Receivable and Accounts Payable for department. Maintains records and files pertaining to utilities

financial transactions. Perform routine office functions such as mail distribution, filing, and faxing, answering

phones, copying, and servicing office machines.

Web Content Strategy Services: Work with graphic designers and writers to publish content. Develop web

pages and web-based projects to market the products. Set keyword strategy for search engine results. Design

web page information architecture to present content in the best fashion. Improve the conversion of web

pages for marketing goals. Work with marketing team to identify platforms and tools to use for our needs.

Set the direction for our mobile web strategy. Implement content strategies that improved web traffic and

SEO. Create web pages in Adobe CQ, write content, and build guides on standards and publishing. Edit all

site content, including images and metadata, prior to soft and formal launches.

Analyst Services: Interpret data, analyze results using statistical techniques and provide ongoing reports.

Develop and implement data collection systems and other strategies that optimize statistical efficiency and

data quality. Acquire data from primary or secondary data sources and maintain databases/data systems.

Identify, analyze, and interpret trends or patterns in complex data sets. Filter and “clean” data, and review

computer reports, printouts, and performance indicators to locate and correct code problems. Work closely

with management to prioritize business and information needs. Locate and define new process improvement

opportunities. Analyze and decompose complex requirements.

General Maintenance Services: Carryout all duties that are necessary in resolving reactionary activities, and

report the need for further maintenance and safety to supervising staff. Ensure the proper use of all tools in

the workshop for cutting, bending and welding of equipment. Carryout detailed evaluation of workshop

equipment to ensure that they are in good condition for proper functioning. Assist less skilled workers in

different phases of building, construction and general maintenance and review works performed by them to


ITN #: 1602JCSA


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ensure that they are in good condition. Carryout repairs on ceilings, floors and walls by combining plaster of

spackle and painting.

Facilities Administration Services: Preparing documents to put out tenders for contractors; project

management and supervising and coordinating the work of contractors; investigating availability and

suitability of options for new premises; calculating and comparing costs for required goods or services to

achieve maximum value for money; planning for future development in line with strategic business

objectives; managing and leading change to ensure minimum disruption to core activities; directing,

coordinating and planning essential central services such as reception, security, maintenance, mail, archiving,

cleaning, catering, waste disposal and recycling; ensuring the building meets health and safety requirements

and that facilities comply with legislation.

AV Systems Design Engineer: Responsible for operate and maintain equipment used to amplify, record and

display sound and images. We provide designing, engineering, and installation of all Audio/Video VTC

equipment, activation and remote sites troubleshooting assistance of conference rooms and office VTC

support for the Department of Defense agencies including DHA, Army, Airforce, and Navy. Our audio visual

design engineers set up, operate, maintain and repair equipment used to enhance live events, such as

microphones, video recorders, projectors, lighting and sound mixing equipment. We are able to transport and

assemble equipment used in multimedia production and have ability to interact with coworkers and clients,

often under deadline pressure.

Assistant Librarian Services: Issues library cards to customers in order to allow them to check out library

materials and use various library services. Balance cash drawer in order to ensure money (bills, coins, and

checks) in drawer matches funds processed. Processes money received, issues receipts, and provides change

in order to account for bus fares and passes. Assist in training new employees regarding operating policies

and procedures. Inspects returned library materials in order to identify damaged items to be replaced, repaired,

returned to vendor, or weeded. Processes router and/or inter-library loan requests in order to provide

customers with requested materials.

Data Entry Services: Responsible for the collection, recording and retrieval of information by reading source

documents, verify the accuracy of the information, prepare reports and manage data storage and retrieval

systems. Plan, direct, and control the office support functions and direct administrative services and

operations for the branch including: communications systems, space utilization, secretarial support, and mail

services. Coordinate systems and procedures with medical records, data entry, claims review, and personnel

functions to ensure efficiency and accuracy in operations also assisted with coordinating staff replacement as

necessary.

Table # 8: USITSOL’s Case Study III


ITN #: 1602JCSA


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Financial Stability: We are financial stable company with revenue of more than $150M since its inception. We

are continues growing and achieving Year-on-Year consecutive financial growth. Financial growth

consecutively. We pay our employees, 1099 candidates and vendor within time regardless of our payment terms

with our clients. USITSOL is a financially stable, well-funded and a self-sufficient company. We have ZERO

debts. Though we have never used, we also carry adequate bank limits as additional source of funds. We have

attached our revenue graph and Year-on-Year (Y-O-Y) financial informations since Years 2005 to 2015 for UCF

consideration.

Figure # 6: USITSOL’s financial growth chart

Financial Year Revenue

2005 $42,176.00

2006 $675,012.53

2007 $3,843,853.23

2008 $5,512,836.51

2009 $5,101,028.18

2010 $17,011,417.35

2011 $19,009,886.87

2012 $24,541,837.98

2013 $24,388,596.78

2014 $24,842,758.01

2015 $27,221,081.90

Total $152,190,485.34

Table # 9: USITSOL’s financial information

Our growth and success is attributed to our honest and flexible approach backed with a real client-focused

philosophy. Financial statements/Tax returns for the last three years, elaborating our stability & capabilities to

perform the required tasks are placed in the response of section # 4 for UCF consideration.

Years in business: USITSOL is in business since 2005 under the name of Beta Soft System, Inc. In 2016

USITOL acquire Beta Soft and started operating as US IT Solutions, Inc.

$0.00

$5,000,000.00

$10,000,000.00

$15,000,000.00

$20,000,000.00

$25,000,000.00

$30,000,000.00

2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015

US IT Solutions,Inc. Y-O-Y Revenue

US IT Solutions,Inc. Y-O-Y Revenue


ITN #: 1602JCSA


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4. Provide financial information on your company (e.g., annual report, 10-K).

USITSOL Response: We have provided our finical statements of last three years to provide the financial

information of USITSOL to UCF.

Balance Sheet Dec 2014 to Dec 2015:


ITN #: 1602JCSA


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ITN #: 1602JCSA


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Profit and Loss Statement Dec 2014 to Dec 2015:


ITN #: 1602JCSA


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ITN #: 1602JCSA


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Balance Sheet Dec 2013 to Dec 2014:


ITN #: 1602JCSA


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Profit and Loss Statement Dec 2013 to Dec 2014:


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Financial Statement: Dec 2012 to Dec 2013


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5. List three accounts that have similar needs to UCF. University and/or College accounts would be a

plus.

Proposers must include:

• Company/University name and address

• Services rendered and length of service

• Contact information for reference

USITSOL Response: We are providing the references of IT & Temporary labor contracts that we have

secured recently for UCF consideration.

Reference# 1

Client Name California State University

Address 401 Golden Shore, Long Beach, CA 90802

Services rendered RFP#: 150352

RFP Title: Information Technology Temporary Personnel Services

Length of Services March 1,2016 to Feb 28, 2015

Contact Information

Name Maria Hernandez, Contract Management Specialist

Email 562-951-4586

Contact no [email protected]

Reference# II

Client Name University of Massachusetts

Address 333 South street, Suite 450 Shrewsbury, MA 01545

Services rendered RFP#: UP16-DF-1201

RFP Title: IT Staff Augmentation Services

Length of Services March 1, 2016 to Feb 28, 2019

Contact Information

Name John Healey, Senior Director of Enterprise, Procurement

Email [email protected]

Contact no 774-455-7527

Reference# III

Client Name University of Oklahoma

Address 2750 VENTURE DRIVE, NORMAN, OK 73069

Services rendered RFP#: R-17006-17

RFP Title: IT Staffing and Consulting Services

Length of Services Jul 1, 2016 to Jun 30, 2017

Contact Information

Name Tiffany Wright

Email [email protected]

Contact no (405) 325-5261

Table # 10: USITSOL’s Client’s References


ITN #: 1602JCSA


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B. PROJECT STAFF QUALIFICATIONS/EXPERIENCE

1. List the total number of employees, include job titles and experience of individual(s) who

will be assigned to the UCF account; include resume(s).

USITSOL Response: With our experience in serving on 60+ similar contracts, we learnt that a well-defined

organization is key to success of any such contract. To ensure the success of this contracts, we will allocate

a dedicated Contractor Representative (Account Manager) Mr. Sumit Gagneja to UCF account, who have

vast experience in handling similar contract requirement in past and will be responsible for end to end

process and other administrative activities including but not limited to handling the State’s requirements,

responding to UCF inquiries regarding the contract activities, answering questions related to ordering and

delivery and many more up to the contract execution term. This hands-on approach by our Senior

Management will ensure prompt resolution of all issues that might arise, and demonstrates USITSOL’s

total commitment towards the success of the contract. During the contract term if USITSOL ever remove

or assign a new Account manager or representatives to the UCF’s accounts, it will notify the same to the

Contract Administrator 30 calendar days before. We follow team management approach for handling such

contracts. We have proven organization structure of dedicated team having extensive experience & huge

understanding of similar contracts. To manage contract with the UCF, we are proposing following highly

skilled Key Personnel who will be responsible for tracking the UCF’s requirements. These key personnel

will provide support to UCF’s account from USITSOL’s corporate office located in our CA office. Figure

attached below shows an overall organization chart of account, management team that details staff

members, by name and title.

Figure # 7: USITSOL’s Account Management Team for UCF


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Below attached is list of Key Personnel that are assigned by USITSOL to handle the UCF

Account.

Name Title Experience Department

Sumit Gagneja Account Manager 12-Years Account Management

Mario Jones Account Executive 7-Years Account Management

Stella Smith Recruitment Manager 11-Years Recruitment

Sharon Smith Recruitment Lead 6-Years Recruitment

Hazel Thompson Sr. Recruiter 5- Years Recruitment

Pamela Martin Recruiter/ Sourcer 3-Years Recruitment

Veronica Brandon Recruiter/ Sourcer 3-Years Recruitment

Aldrine Fernandez HR/E-care Executive 7-Years HR/Administration

Ajay Sudyal Manager Client Care 10-Years CEDO

Table # 10: USITSOL’s Account Management Team for UCF

Our skilled key personnel will not only serve the UCF from the candidate search to the placement of a candidate

over the UCF requirement, but also serve the UCF through the project completion. Our account management

team will always stay in touch with UCF’s Contract Administrator throughout the project term. Following are

some key responsibilities of our proposed account management team:

Management Personnel Experience/Roles & Responsibilities.

Sumit Gagneja

Account Manager

Key person for managing contract signed with the UCF and interacting

with the UCF’s Contract Manager or Supervisors.

Ensuring & track the UCF contract requirements.

Educate existing/ new Account Executive with the UCF contract

requirements.

Regularly meetings with the UCF to monitor USITSOL contract

performance

To know USITSOL standing & performance on the contract.

Weekly meeting with Back Office Staffing Operation & Employee Care

Team to give update on USITSOL performance & upcoming activities

under contract.

Ensuring that Monthly Compliance Reports are being submitted in time

to the UCF and sending weekly dashboard reports to Executive

Management

Mario Jones

Account Executive

Writing Synopsis on the UCF requisition which includes-

o Overview of the UCF project.

o Domain specific skills required.

o Desired to have skills.

Working with Recruiting Manager to ensure quality of candidate

selection process.

Coordinating consultant interviews with the UCF.

Monthly meeting with the UCF Management

o To know about upcoming activities.

o To understand the UCF future needs.

o To know about USITSOL staff performance.


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o Share vacation plans of USITSOL consultants.

Resolving difficult situations with USITSOL Staff working at the UCF

projects.

Time to time meeting with on-site consultants.

Stella Smith

Recruitment Manager

Key person for managing staffing needs of the UCF requisitions.

Ensuring and track the staffing requirements of the UCF.

Setting up milestone of each activity to complete the UCF submittal

within 24 hours.

Training and skill enhancement to existing & new recruiters on the

UCF’s staffing requirements.

Arranging & managing interview schedules between the UCF &

consultants.

Manage Day to day recruitment activities on UCF account.

Sharon Smith

Recruitment Lead

Handel and Lead Recruitment team for UCF contracts in the field of

Information Technology software development and infrastructure

support, Business Operations, Management operations, Administrative

and Clerical, Accounting and Finance, Light Industrial, Office

Management, Professional, Technical,, Training and Production

support.

Evaluate and implement recruiting strategies, including Job

Advertising, Niche Skill Postings, utilization of staffing tools and head

hunting.

Partner with Accounts Managers to evaluate Skills and experience

needed for Current openings and successfully fulfilling recruiting needs

of UCF by providing excellent resources on time.

Own and drive the recruiting process including excellent Portal Search

on Dice, Monster, Career Builder, Zip, Internal Database as well as

LinkedIn Search and advertising techniques.

Screen the candidates submitted by recruitment team. Hazel Thompson

Sr. Recruiter

Maintaining pro-active pool of candidates ready to be deploy for

vacancies within the UCF

Preparing Job Description for posting on the job sites & send to

USITSOL internal staff

Search suitable candidates using:

o Candidate Database (Internal Database- US-Recruit, Indeed,

Monster, CareerBuilder,)

o Send job requirements to consultant’s network in internal

database

Formatting resumes as per the UCF requirement

Arranging interviews or tests using internal expert team member

Evaluating soft skills, inter-personnel skills & team qualities

Submitting qualified resumes to the Recruitment Manager

Assist other Recruiters in sourcing and identifying new candidates for

UCF need.

Pamela Martin

Recruiter/Sourcer

Analyze position specifications from UCF and search requirements.

Generate a high quality pipeline of candidates who are the best match

for the job orders received from UCF through active on-going sourcing.

Source active candidates from online and internal databases.


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Source passive candidates through networking and complex internet

searches.

Screen candidates for basic qualifications, availability, interest level,

salary range and relocation needs.

Communicate and cooperate with vendors.

Work with Sr. recruiter and other recruiters to generate ideas, leverage

resources and share information that creates an effective search

process.

Gather and prepare all the documentation needed.

Veronica Brandon

Recruiter/Sourcer

Generate pipeline and candidate flow through conducting online

research.

Act as a search expert for a functional area by understanding functional

hiring needs, position specifications and search requirements.

Source active candidates from on-line and internal databases.

Source passive candidates through networking and complex internet

searches.

Screen candidates to understand both their interest level and relevant

experience.

Communicate and cooperate with vendors.

Partner with recruiters to generate ideas, leverage resources and share

Information that facilitates an effective search process.

Gather and prepare all the documentation needed. Aldrine Fernandez

HR/E-care Manager

Responsible for USITSOL employee care, a unique role which resulted

in long retention of our consultants.

o Manage consultants at the UCF sites.

o Key person to keep consultants motivated and up to date.

o Take care of consultant’s requests/ issues and resolve all the

requests.

Works closely with Contract Administrator and Account Executive to

follow the progress of project.

Ensure that consultants are up to date with latest work techniques and

get those required trainings.

Create a training request if staff would like to participate in the UCF or

outside training

Perform Candidate joining activities selected by UCF

Ajay Sudyal

Client Engagement and

Delivery Manager

Ajay Sudyal as Client engagement and delivery manager will be

responsible to ensure overall contract satisfaction of UCF.

He will work closely with Account Manager, Recruitment Manager,

and HR manager and to identify the problems in contract performance

and implement the solutions.

He will conduct contract and service evaluation activities to ensure that

all the requested services by UCF are delivered on time.

Table # 11: Qualification of USITSOL’s Account Management Team assigned for UCF

We also have attached the resumes of our Key personnel from next page for UCF consideration.


ITN #: 1602JCSA


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Resume: Sumit Gagneja/ Account Manager

Summary

Sumit is an innovative and resourceful Contractor Representative/ Business Development Manager/

Account Manager. Over 12 years of experience handling practically all aspects of Staffing Services related

business. He has an experience in handling similar requisition from the State of Delaware, Governor’s

Office of the Storm Recovery, UNICEF, University of AZ, University of CA and many others. He has

strong experience in managing multi-year performance based government contracts, from response to the

RFPs, RFQ, RFI contract negotiations (BAFOs) to the development and implementation of contract specific

recruitment processes to ensure creative sourcing of qualified candidates and placements. He has in-depth

knowledge and profound experience in project management and account management.

Core Competencies

Vast experience in initiating, planning, executing, monitoring and controlling, closing, maintaining and

supporting staffing contracts/ projects.

Well-developed leadership planning and execution skills with the ability to motivate and lead others in

the pursuit of corporate goals and objectives.

Good understanding of state, federal government contracts setting contracts, negotiating, maintaining

and success completion of various staffing contract. Excellent presentation and intangible selling skills.

Expert in talent change performance management organizational design and development compensation

policy development training development employee/ labor relations and union avoidance.

Proven experience in developing repeatable services and recruitment processes to insure creative

sourcing of qualified candidates through a wide variety of channels including direct sourcing, internet,

employee referrals, community involvement, job fairs and internal employee database.

Education

Master’s degree in Business and Management

Bachelors in Information & Technology

Professional Experience

Client name Position Duration

US IT Solutions, Inc. Account Manager Apr 2012 to Present

Kelly Services Account Manager Nov 2009 to Mar 2012

Ness System Recruitment Lead Jul 2007 to Sep 2009

US Tech Recruiter Feb 2003 to Jun 2007


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Resume: Mario Jones/ Account Executive

Summary

Mario is a highly skilled and experienced Account Executive having more than 7+ years of enriched

experience in the strategic planning, identification of opportunities, and development of new services. He

possesses excellent working experience with complete Recruitment Lifecycle starting from quality hiring

process includes coordinating interviews with client, selection till the successful accomplishment of project

milestone. He has amply established productive, professional relationships with key personnel in assigned

customer accounts. He possesses expertise in direct liaison with clients and subcontractor’s to ensure the

fulfillment of contract requirements. He is extensively experienced in handling similar services with various

Educational and K12 clients such as Department of Education (MD), University of Maryland (MD), State

University of New York (SUNY), University of Taxes (TX) other state accounts Mario has handled include

but not limited to VHDA (VA), WMATA (DC), State of CA, Palm Beach County (FL), and many more

clients.

Core Competencies

Extensive experience in handling Educational and K12 State & Local government accounts.

Execute end to end account management and en ensure 100% service delivery on time.

Handel day to day Client relationship management and achieve the manage clients and accounts by

deploying the resources “Consultants” in stipulated time frame.

Experienced in Account Management, Relationship management and new business development

activities.

Experienced in End- to End recruitment.

complete programs, with content from subject-matter experts that include collateral, field engagement

tools, detailed competitive analysis, press and PR engagement, sales training, lead generation, success

stories, and event marketing

Manage day to day account management and performance activities and ensure successful transitioning

of personnel.

Doing web-based research, cold calling for identifying prospects and subsequent follow-ups.

Understand the requirements of the qualified accounts/opportunities/clients, Firm up a unique value

proposition addressing the opportunity, present the same to the decision makers in the account, negotiate

and firm up the contract. Doing marketing research on prospects.

Education

Master’s in Business Administration (Marketing & HR)

Bachelors in English

Professional Experience:


US IT Solutions, Inc. Account Executive Apr 2013 to Present

Robert Half Technologies Recruitment Lead Dec 2011 to Mar 2013

Ask IT Consulting, Inc. Recruiter Mar 2008 to Nov 2011


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Resume: Stella Smith/Recruitment Manager

Summary

Experienced Recruitment Head/ Manager working directly with Clients including US State (43 Direct

States), Federal Clients (DLA, DLI, INSCOM, NAVSUP, USPS, USDOT, JWAC, EPA, Booz Allen, IRS,

USAF, FBI, SRA NIH, BIA, U.S. House of Rep., GSA, NAVMISSA, AFB 37 Training Group, Marine

Corps and many more US Army and Navy clients) and major commercial clients include Raytheon,

Northrop Grumman, Becton Dickinson, SuperValu, Amazon, UPS Berkley Insurance and few more. She

has good ability in creating a synergistic match between a company, client and a prospective employee. She

is self-motivated professional who achieves results and has superior ability to coordinate and perform

several projects simultaneously.

Core Competencies

Designing and executing talent acquisition sourcing strategies.

Working closely with Human Resources department to ensure that their needs are being met

Examined candidates resumes and conduct initial phone screens and in-person interviews to assure

candidates met qualifications for positions.

Managing the relationships with search firms and other vendors.

Managing implementation of an applicant tracking system, recommend enhancements to the system

based on changing needs and requirements creating and managing talent acquisition policies.

Managing the applicant tracking system implementation and providing input into changes that will

improve efficiency and candidate pool tracking.

Effective Resource planning for complete coverage of client's requirements.

Attended client's meetings for heads-up, requirement gathering and requirement understanding.

Facilitating and developing stringent productivity norms with on line productivity monitoring system

matching the present & future business requirements.

Designing and conducting intensive training programs on Induction for new recruits.

Education

Master’s in Business Administration (HR/Marketing)

Bachelors in Science



US IT Solutions, Inc. Recruitment Manager (State) Apr 2011 to Present

Infojini Consulting Recruitment Manager Jan 2008 to Mar 2011

US Tech, Inc. Recruitment Lead Mar 2006 to Nov 2008

Lancesoft, Inc. Recruiter Apr 2004 to Feb 2006


ITN #: 1602JCSA


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Resume: Sharon Smith/Recruitment Lead

Summary

Sharon has extensive experience in management of High-End professional Technical Recruitment Domain.

Fluent in building effective department management teams, creating and maintaining a strong sense and

vision of company morale, successfully executing and achieving all company goals in a well-timed fashion,

multiple task oriented and very assertive to the demands of organization personally and professionally.

Very precise, persistent and capable of interfacing at all levels. In addition Sharon a strong desire and

dedication to achieve any challenge set before to her. Profound comprehension of Recruitments, Talent

Development and Retention, Business development and Operations. Experienced as Team Leader and

senior professional in Recruitment industry she is working directly with Clients to provide Services in areas

of Information Technology, Development, Infrastructure, Operations and Management Roles. Working on

US States and Local government bodies (43 Direct States), Federal Contract Vehicles including contracts

with CSRA, Airforce, DOD, DLA, NAVSUP, DLI, USDA, USMS, GSA, Booz Allen any many more along

with major Commercial Clients like Raytheon, NorthRop Grumman and US Top Research and Healthcare

Unit- National Institute of Health in partnership with CSRA.

Core Competencies

Lead the Recruitment team and manage day to day recruitment activities.

Experience in IT/Non-IT Staffing (Recruitment/Consulting) working with State, Local and Federal

clients.

Possess strong technical/business knowledge and understanding of technical requirements; deep

sourcing skills and experienced in sourcing candidates; excellent candidate assessment skills.

Partner with hiring managers to understand the skills and background required for each opportunity

Focused in the recruitment at all levels.

Handled and sourced for full time, contract and temporary employees, for both in-house corporate

staffing requirements as well as for the clients ( both on contingency and retained searches)

Working as Team lead and in the position as lead drove and managed the entire recruiting process

starting with identifying the requirement, posting positions on internet/intranet, job boards, etc.

Staffed entire projects from inception till completion, and managed/monitored the project for

resourcing needs and good understanding of RFP’s. RFQ,s and Fixed bid Projects.

Understanding of best recruiting practices and procedures.

Experience in recruiting for several defense contractors, government agencies and 43+ state

agencies.

Mentored junior recruiters in developing a service oriented attitude directed towards candidates’

development and post- placement follow-up.

Education

Master’s in Engineering

Bachelors in IT.



US IT Solutions, Inc. Recruitment Lead (State) Mar 2014 to Present

Aerotak , Inc. Sr. Recruiter Dec 2011 to Feb 2014

Pyramid Staffing Recruiter Aug 2009 to Nov 2011


ITN #: 1602JCSA


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Resume: Hazel Thompson/ Sr. Recruiter

Summary

Hazel is dynamic and result-oriented individual with 5+ years of technical recruiting experience, focused

in the placement of Software Engineers/Architects (Distributed and Mainframe), Database

Architects/Developers/Administrators, Network/System/Security Engineers, Web Developers, Quality

Assurance/Test Engineers, Technical Program/Product/Project Managers, Development Managers, and

Business Analysts. Administrative assistant, Clerks, Accountants and Industrial labor for over 40+ States

and Local accounts few of the statewide contracts she has worked under are State of NY, State of NC, State

of CA, CA State University, University of AZ. While Hazel was working with Volt, She was ranked in

the Top 10 Recruiters within the region each month. She possess strong technical/business acumen and

understanding of technical requirements; deep sourcing skills and experience sourcing passive candidates;

excellent candidate assessment skills. She possess excellent knowledge of recruiting and hiring processes

including sourcing, interviewing, reference checking, tracking, salary negotiations, and closing. A

resourceful, solution-focused professional with excellent interpersonal and rapport-building skills. Hazel is

responsible, loyal, reliable, and independent worker with high level of enthusiasm and creativity.

Core Competencies

Full life cycle staffing and recruiting experience with the flexibility and ability to multi-task in number

and variety of projects.

Expertise in relationship building and developing client-based solutions by understanding the

customer’s business needs and challenges.

Strong focus on research, analysis and information gathering to understand market & customer needs

thoroughly.

Build and Maintain candidates relationship, pipeline, and proven ability to self-manage multiple

positions by sourcing, screening, qualifying, coordinating, interviews, negotiating and closing

candidates.

Experience in Head Hunting various job portals like Dice, Monster, Career Builder, Corp- Corp etc.

Working for Contractual positions most of the times.

Review, file and sort resumes to determine qualification and eligibility.

Recruit, assess, and hire top talent, Identify, screen and present top talent to clients.

Work with research team as assignments change/evolve.

Manage candidates throughout the interview process.

Leverage candidate tracking systems to ensure future searches. Leverage all data gathered during the

process.

Lead and train the junior recruiters and help them in sourcing and creating searches.

Education

Bachelors in IT.



US IT Solutions, Inc. Sr. Recruiter Aug 2014 to Present

Volt, Inc. Recruiter Oct 2010 to Jun 2014


ITN #: 1602JCSA


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Resume: Pamela Martin/ Recruiter/ Sourcer

Summary

Pamela is full-cycle technical recruiter. She has Joined USITSOL as fresher and now she is responsible for

staffing in EST and MST TimeZones. Pamela has placed people in all functional areas of the company

including executive, professional services, software development, software quality assurance, configuration

management, information technology, finance & accounting, Industrial Labor, Supply & Chain, ware

housing, Insurnce, marketing and sales. Conceived, implemented, and managed global social media and

social networking for recruitment initiative. Incorporated linkedin, facebook, twitter and other tools.

Enrolled global team including the human resources talent community, marketing, and leadership. Used

and administered US-RECRUIT (ATS) and LinkedIn Recruiter Corporate (sourcing tool). Significantly

reduced third party agency spend by over $500K per year. Managed the use of various job boards including

linkedin, indeed, simplyhired, dice, and monster.

Core competencies

Experience in Staffing/Recruitment over IT and Non – IT industries.

Expertise in Sourcing Professionals from Junior Position till the senior level.

Highly proficient in creating Boolean searches/Keywords matrix's and strings to get the Top talent

first.

Excellent analytical, problem solving, interpersonal, written and verbal communication skills.

Have successfully placed several candidates across the United States of America at various State and

local government client locations spanning a variety of skill sets.

Experienced in locating those rare, hard-to-find candidates.

Recruited consultants for Client-industries such as: Pharmaceutical, Banking, Financial Services,

Healthcare, Insurance, Telecom, Wireless, etc.

Perform Recruitment with skills in qualifying, interviewing, Reference checking and salary/offer

negotiations.

Education

Master’s in Business Administration (Marketing/HR)

Bachelors in IT.



US IT Solutions, Inc. Recruiter Feb 2011 to Present


ITN #: 1602JCSA


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Resume: Veronica Brandon/Recruiter

Summary

4+ years of total experience in recruiting with a strong background in Technical and Non - Technical

Recruiter/staffing. Involved in Full Cycle Recruitment involving sourcing, identifying, and interviewing,

screening and placing personnel in quick turnaround time in contract, contract with hire and permanent

positions. Work closely with clients to meet their Technical and Non - Technical Recruiter/staffing

requirements. Having experience in performing needs analysis, requirements definition, consulting on

sourcing strategies, recruiting, screening, scheduling interviews, reference checking, negotiating, making

offers, creating contracts and closing candidates that can help actualize corporate missions etc. Effectively

recruited candidates through Internet research, internal database, referrals, and other strategies. Handled all

the IT Technologies involving combination of complex skill sets and rare technologies. Extensive

experience of Internet Recruiting for candidates and industry leads, pre-screening to quality potential

candidates. Veronica has successfully recruit and placed candidates for various State and federal accounts.

Veronica working as a Technical and Non - Technical Recruiter/staffing specialist for USIT Solutions, She

has joined USITSOL as a fresher. She has strong communication skill, problem solving and interpersonal

skills and excellent oral and written communication skills. She is organized and effective working in a high

volume fast-paced environment. She has extensive experience is source resumes, Identify the skill set &

verification, check references, develop orders to place qualified staff in to a variety of commercial positions

for local and remote locations.

Core Competencies:

Familiar with recruitment processes and techniques

Ability to handle candidates and clients independently

Positive attitude, excellent team player and flexible

Possess excellent organizational and management skills

Possess excellent communication and interpersonal skills

Ability to conduct extensive research and recruit candidates via internet

Knowledge of major operating systems and software tools

Ability to accept challenges and handle workloads

Experienced and successful Recruiter and Business Development Manager specializing in placements

for Information & Technology, Architectural Industry, Engineering, Construction and Environmental

Education

Master’s degree in English

Bachelor of Arts in English



US IT Solutions, Inc. Recruiter Jun 2012 to Present


ITN #: 1602JCSA


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Resume: Aldrine Fernandez/HR & E-care Manager

Summary

Aldrine is an accomplished, result driven Employee Care Manager with over 7 years of experience focused

temporary staffing. She has expertise in account management, and resource management. She is expert in

cold calling/ head hunting/ salary negotiation. He possesses expert level knowledge and working experience

in Internet recruitment sites like Dice, Monster, Hotjobs and CareerBuilder. She is fully conversant CRM,

invoicing, timesheet-tracking and payment to consultants, rate negotiations, contract writing and

negotiations. She is extensively experienced in handling various clients including Nassau County (NY),

Suffolk County (NY), Government Office of Storm Recover (NY), Office of Management and Budget

(DE), Washington Metropolitan Area Transit Authority (DC), City of Durham (NC), Department of

Education (MD) and many more clients.

Core Competencies

Expertise in staffing candidates on various job titles, placed candidates for both temporary and

permanent positions in many fortune 500 and government & federal clients.

Expert in end to end consultant management.

Expert in conducting job- orientation for temporary consultants.

Expert processing administrative and payroll related activities.

Expertise in the areas of Resourcing, Head Hunting, Internet Research, Rate Negotiation, and

Establishing Processes. Involved in every stage of recruitment process.

Strong working knowledge of Boolean Searches in targeting the right candidates.

Used community & user groups like LinkedIn.

Succeeded and specialized expert in locating those rare, hard-to-find candidates.

Recruited consultants for various Client-industries such as: chemical, pharmaceutical, Manufacturing,

banking, e-commerce, financial services, healthcare, educational, insurance.

Expert level knowledge and working experience of Vendor Management Systems for tracking

candidate submissions (IQ Navigator, Peopleclick, Maestro, Fieldglass/ Insite).

Expert level Knowledge of Customer Relation Management, invoicing, timesheet-tracking and

payment to consultants, rate negotiations, contract writing and negotiations.

Education

Master’s in Business Administration (HR) degree in English

Bachelor of Business Administration (HR)



US IT Solutions, Inc. HR & E-care Manager Jul 2014 to Present

Logic House, ltd. HR & E-care Manager Feb 2011 to Jun 2014

Net2source, Inc. Sr. HR & E-care Executive Apr 2009 to Nov 2011

Accro Corp, Inc. HR & E-care Executive Feb 2007 to Mar 2009


ITN #: 1602JCSA


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2. Clearly identify the skill sets your staff is capable of providing, and clearly indicate if

subcontractors or sub-consultants will be used. Identify special projects they have staffed, any

membership in professional organizations relevant to the performance of this contract. Also

indicate how the quality of staff over the term of the agreement will be assured.

USITSOL Response: Skill Sets we provide staffing for: USITSOL is providing the staffing for over 1100

diverse skill classifications from various domains that include Information Technology, Engineering,

Professionals, Accounting and Finance, Industrial, Office Support, Healthcare, Telecom and Supply chain etc.

Below table present the skill sets USITSOL is able to provide the staffing for:

Information Technology

Application Developers Programmers

Software Developers Systems Analysts

Project Managers Business Analysts

IT Managers Software Support Professionals

Software Analysts Software Integration Engineers

Database Administrators (DBAs) Desktop Support Engineers

Help Desk Engineers Office Application Support Professionals

Desk Side Engineers Project Engineers

Help Desk Operators Business Application Support Professionals

Systems Engineers Network Administrators

Network Designers LAN/WAN Specialists

Systems Security Specialists Systems Analysts

System Integration Professionals Project Managers

Configuration/Data Management COTS / ERP Consultant

Data Analyst Data warehouse Specialist

Database Administrator Emerging Technology Specialist

Engineering/Network Technician Infrastructure / Application Support Professionals

Program Manager Programmer/System Analyst

Product Manager Principal Product Consultant

QA/QC/Test Engineer/Analyst Research Analyst / Scientist

Security Analyst Database Engineer

Subject matter experts System and Network Administrator

System /Network/Telecom Engineer Technical Writer

Training Specialist Vendor Certified Technician

Graphics Designer Web Designer

Engineering

Engineers (all disciplines) Scientists

Engineering/Science Support Designers

Program/Project Managers Technical Assistants

Technical Writers Publications Staff

Fiscal Support Staff Finance/Contracts Staff

Professionals

Management Consultants Human Resources

Buyers/Purchasing Consultants Marketing Specialist

Communications Professionals Legal Professionals

Accounting & Finance

Accounting Managers A/P & A/R Specialists

Bookkeepers Payroll Professionals


ITN #: 1602JCSA


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Budget Analysts Cost Accountants

General Accountants Financial Analyst

Staff Accountants Tax Accountants

Credit & Collections Specialists Billing Specialists

Administrative & Office

Administrative Assistants Secretaries

Program Managers Receptionists

Switchboard Operators Operators

Desktop Publishers Data Entry Operators

Customer Service Representatives Word Processor Operator

Mail Clerk Office Clerk

Executive Secretary Library Clerk

Claims Examiner Press Operator

Office Assistant Data Coding Operator

General Clerk Administrative Aide

Data Entry Technician Data Technician

Research Clerk Analyst

Assistant Librarian Office Specialist

Office Assistant Research Clerk

Light Industrial

Assembler Bindery Workers

General Labor Clean Room Technicians

Driver’s Helpers Electronic Assemblers

Food Assemblers Food Mixers

Food Packagers Food Production

General Laborers Grocery Distribution Center Workers

Hand Bindery Workers Inspectors

Janitors Landscapers

Line Production Workers Machine Operators

Medical Assemblers Medical Manufacturing Technicians

Mixers Nursery Workers

Order Pickers Outdoor Laborers

Packagers Product Painters

Quality Control Personnel Sanitation Workers

Solderers Snow Removal Workers

Warehouse Workers Materials Handling Technicians

Shipping and Receiving Workers Quality Control Specialists

Laundry Production Worker Custodian

Laundry Equipment Operator Machine Technology Specialist

Laundry Production Worker Laborer

Teaching/Training

Teacher- Automotive Teacher- Customer Service

Teacher- Mechanical Teacher- Electronics

Substitute Teacher- Custodial Substitute Teacher- Ground Maintenance

Healthcare

Project management Staff System Implementation Staff


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Medical Assistant, Back Office Medical Assistant, Front Office

Medical Records Coder I (Certified) Medical Records Technician

Nurse, Licensed Nurse, Registered,

Nursing Assistant, Nursing Attendant,

Occupational Therapist Occupational Therapist Assistant,

Physical Therapist Physical Therapist Assistant

Radiologic Technologist Phlebotomist

Skilled Trades Cook Architectural Glass and Metal Technician

Bearings Mechanic Blacksmith

Cabinetmaker Composite Structures Technician

Die Designer Draftsperson - Mechanical

Draftsperson - Plastic Mould Design Draftsperson - Tool & Die Design

Electric Motor System Technician Electrical Control (Machine) Builder

Electrician (Signal Maintenance) Elevating Devices Mechanic

Entertainment Industry Power Technician Facilities Mechanic

Facilities Technician Fitter - Assembler (Motor Assembly)

General Machinist Hydraulic/Pneumatic Mechanic

Industrial Electrician Industrial Mechanic Millwright

Packaging Machine Mechanic Process Operator - Food manufacturing

Process Operator - Power Process Operator – Refinery and Chemical

Process Operator - Wood Products Pump Systems Installer

Saw Filer/Fitter Tool/Tooling Maker

Agricultural Equipment Technician Heavy Duty Equipment Technician

Powered Lift Truck Technician Truck and Coach Technician

Motive Power Machinist Motorcycle Technician

Powered Lift Truck Technician Recreation Vehicle Technician

Tire, Wheel and Rim Mechanic Transmission Technician

Boriginal Child Care Practitioner Agricultural - Dairy Herdsperson

Agricultural - Fruit Grower Agricultural - Swine Herdsperson

Arborist Assistant Cook

Baker Baker-Patissier

Chef Electronic Service Technician

Micro Electronics Manufacturer Network Cabling Specialist

Parts Technician Special Events Coordinator

Utility Arborist Wooden Boat Rebuilder

Table # 12: Skill Set USITSOL provide Staffing for

Subcontracting: We also have maintained a huge network of Strategic business partners (Subcontractors).

We always encourage HUB, Small, Minority and Woman owned, Local Small Businesses, veteran owned

businesses, Disadvantage businesses to be our strategic partner under similar contract. We are not utilizing

any subcontractor under this contract yet as we have capability to provide the staff for all categories given

in ITN document without using any subcontractor. Incase if we will identify the need of utilizing

subcontractors so we will notify the UCF in writing for approval prior to utilize any subcontractor.

Membership in professional organizations: USITSOL has buildup strong business relationship and

partnership with various premier organizations. Such partnerships are always help our staff to stay up-to-

date with all latest and emerging technologies. All listed partners below in table provide us with all latest

industrial updates and also train our staff with updated technologies and that always support us in staffing

following certifications with professional organizations as given below:


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Organization Membership

Affiliated with American Staffing

Association

Microsoft Gold Partner

Oracle Gold Partner

SAP Certified Business Partner

Dell Registered Partner

Lenovo Business Partner

Table # 13: USITSOL’s Professional Memberships

Assurance of Quality of Staff: Ensuring the proper qualifications of the prospective employees is

paramount. USITSOL employs a meticulous vetting process, combining our understanding of environment,

customer and requirements with our relevant experience in staffing federal, state and local organizations

including the UCF. We operate rigorous quality controls in all aspects of recruitment, vetting and

registrations to ensure that all our candidates exceed the regulatory standards set by the Client. We have a

robust candidate screening and selection process that make us able to provide right talent for right project.

We ensure UCF that we will only provide the best candidate with zero exception of assignment delay or

incompletion. We will deliver the qualified and best temporary labor that will make perfect fit according

the requirements and support UCF to achieve their business objective with every position.

USITSOL vetting process includes following steps:

Steps Owner

Prescreening – Recruitment team of USITSOL provide position overview,

introduce company and benefits to the Candidates and evaluate general

aptitude of the candidates; execute a comprehensive prescreen that confirms

motivation, experience, salary, skill level, clearance, and potential fit for the

Client culture

Recruitment Team


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Steps Owner

Screening – Recruitment Manager at USITSOL verify certifications with

certificate requests through verification sites and check candidates motivation

to join/change current jobs

Recruitment Manager

Skills Evaluation – Account Manager and SMEs Conduct detailed

interviews; check effective communication, leadership, expertise, creativity,

analytical thinking, and problem solving capability over a multitude of the

PWS task areas to see if they fit.

Account Manager/

SMEs

Background Check- USITSOL conduct detailed background check of the

candidate and share the status with client. We only consider those candidates

for further process who clear all checks “Listed below in Background check

response section”.

HR department and

“hire right” and “First

Advantage”

Table # 14: Assure Quality Candidate

Below attached in the candidate qualification process that USITSOL follow for each client requirement.

Figure # 8: Our Candidate Qualification process


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C. OVERALL RESPONSIVENESS OF PROPOSAL TO SATISFY SCOPE/PROJECT

APPROACH

1. Describe your company’s capacity in providing services in all temporary labor areas,

including non- management, management and technical categories. Also, how do you propose

to deliver these services to UCF in a timely manner?

USITSOL Response: USITSOL is providing similar services as requested in ITN since over a decade.

We are currently performing 60+ prime temporary labor contracts with various Federal, State and

Commercial organizations. We have people, process, technologies, and experience available to perform

this temporary labor contract highest success rate and provide all type of Management, Non-Management

and technical personnel in timely manners. We have a blend of the best temporary services available in

order to provide the DTMB with complete business solutions from time to time with a strong commitment.

Our manpower has experience of working on a variety of contracts of varying degree of complexity and is

constantly trained to maintain excellence. Here we are providing list of similar positions, we are providing/

provided to the various government clients across the nation. USITSOL has proven track record of

providing similar temporary employment services to various public sector clients since 2005. Our extensive

experience in managing a network of resources and providing well qualified temporary professional to

various prestigious clients including State of Delaware (DE), State of Colorado, (CO), Governor’s Office

of Storm Recovery (NY), UNICEF (NY), Chicago Transit Authority (IL), and many more across the nation,

shows our dedication and proven record of the highest performance. Below table demonstrates our

experience and capacity performing similar temporary employment services at some of our prestigious

clients:

Client Location Duration Description of services provided

State of Delaware, DE Aug 2012 – Present Administrative Assistant, Office Assistant,

Office Clerk, Laborer, Secretary, Typist,

Receptionist, Accounting Technician, Cashier,

Analyst, Buyer, Legal Personnel, Data Coding

Operator, Communications Assistant,

Departmental Technician, Ground

maintenance specialist, Office Assistant,

Application Developer, Business Analyst,

Application Architect.

State of Colorado, CO Mar 2012 – Present Administrative Assistant, Janitor, Office

Assistant, Office Clerk, General Laborer, Data

Coding & Entry Operator Mail Clerk,

Secretary, Typist, Receptionist, Accounting

Clerk, Technician, Cashier, Communications

Specialist, Buyer, Customer Service- Teacher,

Legal Personnel, Executive Secretary, Office

Assistant. Database Administrators (DBAs),

Office Application Support Professionals, IT

Managers

UNICEF, NY Apr 2014 – Present Systems Security Specialists, Web

Developers, Network engineers, Office

Assistant, Office Clerk, Laborer, Secretary,

Typist, Receptionist, Paralegal, Buyer,

Accounting Clerk, Cashier, Data Operator,

General Office Support, Buyer, Word

Processor Operator, Specialist, Ground Duty

Officer, Teacher, Analyst.


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Chicago Transit

Authority, IL

May 2015 – Present Project Managers, Desktop Support

Engineers, Network Administrators, Data

Analyst, Data warehouse Specialist,

Administrative Assistant, Janitor, Office

Assistant, Office Clerk, Laborer, Secretary,

Accounting Clerk, Cashier, Buyer, Office Boy,

Ground Duty Staff, Specialist, Analyst,

Teacher.

GOSR, NY Jan 2015 – Present Database Administrators, Help Desk

Engineers, Systems Security Specialists,

Application Programmer, Release Manager,

Product engineer, Administrative Assistant,

Office Clerk, Laborer, Secretary, Typist,

Receptionist, Accounting Clerk, Cashier and

many more. Table # 15: USITSOL’s Capacity Statement

Proposed method to deliver the services to UCF in timely manners: USITSL will establish a virtual

Client Engagement and Devilry Office

(CEDO) to accomplish all contract

requirements. CEDO will be focused on

adding values and delivering temporary

personnel services need by UCF.

USITSOL’s Proposed Engagement

method is a dedicated delivery model,

leverages its best resources to fully

support the mission and objectives of the

UCF USITSOL will assign a Client

Engagement and delivery Office (CEDO)

to provide regular and “after-business-

hours” support to UCF. This CEDO also

empower USITSOL to respond as quickly

as possible to all UCF requirements and

queries, and fill all the listed Temporary

job categories with turnaround time as

little as 4 hours for all job requirements.

CEDO at USITSOL is focused on adding Figure # 9: Our Client Engagement & Delivery Office

values and delivering the Temporary personnel “whenever it needed” through deep understanding of the

experience, skills and other details for successful deployment and project completion. A later section outline

how CEDO ensure a perfect match with continuity at place using an innovative, best in class 24/7 Recruiting

and deployment engine complemented by internal team work to validate candidate and back ground,

deployment, candidate replacement (Change Management), Time sheet management and administration.

Our client-centric approach has resulted in over 95% of clients retaining USITSOL in their “top 3” supplier

bucket.

Here is a snap shot of what UCF can expect from CEDO under this Temporary labor service contract.

A dedicated point of contact (Account Manager) with objective to deliver the temporary personnel

as requested and deploy the perfect resource/ staff with in requested time. The Account

management team will ensure that UCF has an access to Vendor Firm at all times during and after

business hours and over weekends through email, Phone, Chat and Fax.


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End to end resource management including compliance, on-boarding, training and development,

of-boarding and candidate replacement.

Availability of the consultants for in person interview if requested by UCF.

Availability of consultants for projects meeting the duration and schedule requirements set by UCF

in cost effective manners.

Maintain strong compliance to eliminate risk of co-employment claims by consultants.

Prescreened, tested, experienced & verified (background checked) temporary staff available on one

call.

Monitor and address personnel turnover or other job-related issues as communicated to the firm by

UCF's management.

Perform administrative supervision & activities including timesheets management, payroll

services, resolve consultants’ queries and other handle by qualified vendor at no cost to UCF.

Comprehensive analytics and reports to objectively measure quality, responsiveness and success of

each deployment. This is will be providing to UCF at no cost.

USITLSOL will harness resources from Account Management, Recruitment, E-care (Payroll processing

and administration), Client Care (Client Feedback and resolution management) teams by consolidating

them into a distinct, flawless UCF’s CEDO. This CEDO will lead and direct all delivery efforts covered

under this contract. Each team member of the CEDO will be dedicated to the successful execution of the

contract. In below given table we have described in details our departments involved in CEDO and key

responsibilities areas of CEDO to work under this contract to assure a quality and timely delivery of all

temporary resources needed by UCF. Below mentioned are the activities that each department of CEDO

will be perform under this contract to ensure delivery of personnel in timely manners.

Department Team Personal Task Description

Account Management Account Manager,

Account Executive

Account Manager (AM)/ Executive (AE) will act as a

Single point of contact between UCF and USITSOL.

He will be available in regular and “after-business-

hours” to receive and respond to requirements and

queries of UCF thorough email and phone. Based on

the nature of requirement or queries Account

executive will assign the work to associated

department and will be responsible to fill any task

order within 24 hours.

Recruitment Recruitment Manager,

Recruitment Lead, Sr.

Recruiter,

Recruiter/Sourcer

Whenever any work request will be received from

UCF, Account Manager at USITSOL will share and

discuss the task order with Recruitment Manager

(RM). RM will assign the discussed task order to

Recruitment Lead (RL) and RL will assign the task to

Recruitment team and will also monitor recruitment

performance and share the profile of shortlisted

candidate with RM. RM will do the final assessment

of shortlisted candidates and share the reports with

AM. Shortlisted profiles and reports received from

RM, AM will share that profiles with UCF and based

on the feedback received from UCF AM will follow

further activities.

E-care

E-care Executive, E-

care Manager, HR

Manager

E-care stand for Employee care, Once the candidate

will be selected by UCF; E-care will be follow up with

candidate and UCF and conduct all joining formalities

and paper work. E-care will be also responsible for


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receiving and processing approved timesheets by UCF

project supervisor and generates the invoices and

submits to UCF. E-care will also follow up with

candidates to identify their needs and provide all

required sources to consultants.

Client Care

Client Engagement

and Deliver Manager

(CEDM)/Executive

(CEDE)

Client Care department will conduct regular

interactions with AM and UCF to identify if the

consultants are meeting all required expectation of

UCF, any change or replacement requirements will be

identifying and full fill by Client care department.

Table # 16: USITSOL’s CEDO USITSOL has a dedicated Recruitment & Staffing division of over 140 people that works 24*7 for smooth

expansion of economic development opportunities for the community we serve that include our clients and

employees. Our continuous staffing approach and resource pool makes us able to staff all temporary

employee requirements within 24 hours. Our Client Engagement and Delivery Office (CEDO) will

communicate regularly with UCF’s officials to support in procurement process. Our recruiters are

knowledgeable in providing fully-trained, top-quality personnel with over 1600 placements in last 10 years

in the Government sector alone. USITSOL has 600 temporary employees, including 250+ Staff that meets

UCF requirements and a nationwide presence in 49+ states across the nation including strong presence in

FL Apart from our internal staff, USITSOL century has an internal database of 700,000+ resumes of which

43,000+ local to FL that meet the labor category requirements. If the situation calls to provide personnel

within 24 hours of request, we will utilize our resource pool to identify and place qualified staff as quickly

as possible. USITSOL has been working in staffing industry from last 10 years and has done teaming with

any local employment agencies and staffing firm and utilizes their support to provide staff within 24 hours

of request if we don’t have any staff in our internal staff of pre-vetted resume database and USITSOL

assures UCF and acknowledges that we will provide staff within 24 hours of request. CEDO will notify the

UCF upon the receipt of the work request and will also provide the time require presenting the best resource

for their requirements. We will provide the direct placements of the temporary candidates to UCF.

From Recruitment front USITSOL will follow the methods that explained below to ensure the timely

delivery of the services: Our Work order Fulfillment process: Our rigorous work order fulfillment

(WOF) process defines

critical advertisement

and sourcing strategies

from the anticipated

need and initial request

to the actual placement.

The work is initiated as

soon as we will get the

task order/ sourcing

requirement from UCF.

The task order is

immediately entered

into US-RECRUIT, our

centralized recruiting

portal. The Account

Manager will make an

understanding about the

requirement of UCF

based upon the task order Figure # 10: Candidate Sourcing Methods


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received from them. This includes an understanding of the contract requirements, SOW, client work

environment, qualification, experience, mandatory and desirable skill set. Accounts Manager drafts a

requisition and submits the requirement in US-RECRUIT along with sending it to Recruitment Manager.

Recruitment Manager assign the requirements to the recruitment team and using one of the below methods

we will search candidates for the UCF.

USITSOL has a following five resources to fill the requirements of temporary labor services according to

the UCF requirements.

Method 1: Continuous Staffing Approach

Method 2: Talent Resource Management System (TRMS) Tool (US-RECRUIT) and Web Portals

Method 3: Internal Resume Database

Method 4: Local Employment Agencies

Method 5: Internal Staff /Internal Referrals

All above mentioned methods are explained below in details:

Method - 1: Continuous Staffing Approach: Identifying, vetting, recruiting, and pre-screening personnel

are critical for USITSOL to ensure successful delivery of Temporary Staffing Services to UCF. We have

successfully placed over 1600 consultants and delivered over $150M of temporary labor services till date.

To ensure that the qualified resources are available as per the UCF’s requirements, USITSOL will uses its

proven and proactive approaches, processes and tools practiced for over 10 years and now ISO 9001

compliant, to provide consultants with required skills. Our Recruitment Team consists of more than 140

recruiters, data miners and research analysts’ and other staffing professionals. We source qualified

personnel using our internal resume database (more than 700,000 screened resumes), internal pool of

qualified consultants (more than 600), and access to popular job websites, such as Monster, Dice, Indeed,

CareerBuilder, etc. Process for Recruiting Qualified Personnel - We have a successful approach to meet UCF’s

requirements to ensure timely filling of positions with the necessary qualifications. Our experience,

established through the successful management of government contracts has helped us in developing a

standard ISO 9001:2008 compliant 10-step recruitment process which breaks recruitment down into

ten clearly-identifiable steps. There are management controls throughout the process. Each of the ten

steps has its own key metrics, and team members are held accountable for performance against them.

We report on metrics every day, making adjustments to ensure that we are meeting customers’

objectives. Our selective recruitment policy ensures that only the best of the industry are inducted and

they provide cost-effective solutions to the challenging UCF needs to meet up to our customers’

satisfaction level.

Recruitment Process Responsibility Client Requisition

Analyze UCF staff requisition and write synopsis of the requisition

Submit position description and client requirements in US-RECRUIT tools

Account Manager

Identify Consultant

Assign to USITSOL team lead through US-RECRUIT tool

Check if there is matching skilled consultant available “on bench”

Identify existing skill sets and candidates within USITSOL US-RECRUIT database

Share job profile to all consultants by posting it on our website and sending mailer

to approved consultants for referrals

Post job to external job sites (USITSOL website, Dice, Monster, CareerBuilder)

Recruitment Manager

Pre-Screening & Security Prescreening Prescreening Recruiting Team and

Qualified Screening


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Execute a comprehensive prescreening that confirms previous experience,

motivation, salary, skill level, and potential team-fit. Pre-Screening includes online

test and internal tools

Discuss salary requirements and relocation needs with candidates and update in US-

RECRUIT

Evaluate attitude and aptitude by discussing team scenarios

Provide USITSOL overview and explain benefits

Security Prescreening

Review existing clearances

Check references

Conduct basic background checks

Team and Employee

Care

Interview

Skill Evaluation

Conduct initial assessment of the candidate’s qualifications

Conduct detailed interviews based on job requirement

Soft Skills Evaluation

Evaluate candidate’s communication, creativity, analytical thinking, diplomacy,

flexibility, change-readiness, problem solving, leadership, team building, and

listening skills

Recruitment team and

Qualified Screening

team

Evaluation

Prepare the feedback form to summarize the results of the interview and update US-

RECRUIT with qualified consultants

Relay interview results to the consultants

Check consultant’s references

Account Manager/

Recruitment Team

Consultant presentation and Setting up Client Interview

Create skill matrix matching required skills with experience of consultants to present

consistent skill summary to UCF

Submit resumes with a Skill summary of the selected consultants and references to

UCF

Discuss interview schedule with hiring manager for pre-qualified consultants

Set face to face or telephone interview depending upon the UCF’s requirements

Recruitment team

Account Manager

Final Security Screening

Conduct criminal, credit and background check including driving record and sexual

offender database search

Conduct drug check for selected consultants

Verification of employment, education, certifications and licenses

Employee care

Offer

Complete all due diligence before extending an offer to successful consultants

Extend the offer

Share candidate’s decision or initial response with hiring managers

Submit Security Forms to UCF

Employee care

Joining

Inform the joining date of the candidate to UCF

Conduct e-Verification

Candidate joins the project on specified date

Employee care

Account manager

Ongoing Support and Training

Conduct training on need/ project basis

Update PDP (Personal Development Plan) of each consultant

Employee care

Table # 17: Out Ten-Step Recruitment process

Method - 2: Talent Resource Management System (TRMS) Tool (US-RECRUIT) and Web Portals: US-RECRUIT is a TRMS tool which helps in end to end talent and database management at USITSOL.

Below highlighted few are the features of our TRMS:


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Web Based System: TRMS is web based that allowing our entire Recruitment and other

nationwide teams to interact with each other to work on client’s requirements, and also allow to communicate with consultants and clients in real time.

Automated Agents: Automated Agents are set up within the online system that constantly search

both our internal database as well as external database systems for candidates with skills that match

the needs required on our most important programs. Once the agent identifies a candidate, it is delivered to the Recruitment Team’s desktop.

Skills Inventories: Each candidate within our system has a detailed skills inventory associated

with their profile. Our software parses this information directly from candidate resumes into the

database. We are then able to match candidate’s skills directly with the skills required by the client’s job requirements.

Automated Postings: As we enter client job requirements into our system, they are automatically

posted to the internet for potential job seekers with the click of a button.

Instant Communication: Our system is equipped with a feature that allows our Recruitment Team

to do a broad or narrow search and then instantly contact each candidate with a personalized email.

Job Boards: USITSOL also uses a combination of several leading job portals / boards, major news

publications, and numerous other industry and skill-specific databases to Source the candidates and

advertise our open positions locally and/or nationally. Such web portals include Carrier Builder, Monster,

Job Diva, ZIP Recruiter, LinkedIn premium Recruiter and many more.

Method -3: Internal Resume Database: USITSOL maintains a robust, company-wide proprietary

candidate database, in its internal database system called (US-RECRUIT). For nearly over 10 years,

USITSOL has been building a database of

the world’s most sought-after professionals

from diverse backgrounds and domains.

Our candidate database populated over

700,000 resumes from entry level to

executive level and every day thousands

more are added to our database via our

website and e-mail. Resumes are

automatically entered into our database f or

categorization by profession, education,

certification, pay rate, GPA, years of

experience, special skills, location, testing

scores, licensing, and availability etc.

Through this approach we keep sourcing

and screen the candidates and adding those Figure # 11: Our Internal Database

in our Talent Resource Management System (TRMS) called US-RECRUIT. We will implement the same

approach to accomplish the requirements of UCF, through this strategic approach we will keep building the

Network of temporary employees that may requested by UCF under this contract. We will use internal

references, advertising the job requirements on various channels, sourcing candidate from LinkedIn,

CareerBuilder, ZIP Recruiter and job diva etc. for networking and database building.

Method 4 - Local Employment Agencies and Sub Contractors: We have registered our company with

local employment agencies throughout the US and post the job requirement there. We also use resumes of

qualified candidates registered with these local employment agencies and we also have maintained a large

network of Subcontracts that help us to accomplish any work order in limited span of time.

Method 5 – USITSOL’s Internal Pool/ References: USITSOL has a staff of over 1600 people

experienced in various skills. USITSOL regularly checks on project end dates of these consultants and


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submit those, whose projects are going to end. In parallel, we share the requirements with our consultants

by posting them on our internal web site for internal referrals.

2. Describe how urgent requests are handled.

USITSOL Response: USITSOL has experience and well defined process to handle the urgent request. We

have experience many situations where we handled and fulfilled unexpected and urgent temporary

personnel requests made by our clients during the execution of the projects. Based on our past experience

on similar situations, we understand the requirement of urgent requests due to unplanned circumstances.

These may be due to reasons including but not limited to additional manpower requirement due to enhanced

scope, replacement of manpower. UCF will have access of our Account Management team 24*7 through

email, chat, call and personal meetings as well. Whenever if there will be any urgent requirement arise at

UCF level, USITSOL will follow our standard approach and methods as explained below, to full fill the

UCF’s request immediately.

Immediately upon notification of urgent request from UCF, Our Account Manager (AM) or Account

Executive (AE) will acknowledge the UCF with for recipient of the request. AM will enter the requirements

in US-RECRUIT (An Applicant tracking and Talent Management Tool) with all information that include

Request Type, Skill Set, Education, Location, Rates, Domain experience and Department etc. That entered

request will be received by Recruitment Manager (RM) immediately and she will assign the requirement to

Recruitment Team (Dedicated recruitment team to provide urgent and emergency temporary staff or

replacement of the consultant along with all required and desired information requested by UCF. Recruit

Team for UCF account consist Recruitment Lead (1), Sr. Recruiters (1), Recruiters/Sourcers (2)). Our AM

will provide resumes for urgently requested requirements to UCF within Five (5) business hours; facilitate

candidate interview with UCF Manager and initiate the joining process.

Our Recruitment Team will use following steps to fulfill the urgent request made by UCF.

Check into the Internal Pool: To overcome such situation, as a practice we have maintained an

internal pool of candidates (Internal candidate pool referred to the pool the temporary consultants

we have placed). Recruitment Team will check into our internal pool to identify if there are perfect

match available. This Pool helps us in providing replacement/ additional unexpected resources to

client well within time during project execution so that client’s timelines is not suffered.

Qualified Candidate List (QCL): Qualified candidate list is the list of pre-screened

candidates, USITSOL maintains an extensive database of pre-screened professionals for all

classifications matching to capability, as well as part-time employees and referred candidates who

are immediately available. This allows USITSOL to maintain a dataset of superb candidates who

are already familiar with our processes and procedures and are ready to work on short notice; these

candidates can be hired and on-site within days if necessary. When Recruitment is checking for

candidates from “Internal Pool” simultaneously Recruitment team will check for the candidate in

“QCL” and make them available for UCF consideration.

Internal Database: USITSOL maintains a robust, company-wide proprietary candidate database,

in its internal database system called (US-RECRUIT). For nearly over 10years, USITSOL has

been building a database of the world’s most sought-after professionals from diverse backgrounds

and domains. Our candidate database populated over 700,000 resumes from entry level to executive

level and every day thousands more are added to our database via our website and e-mail. Resumes

are automatically entered into our database for categorization by profession, education,

certification, pay rate, GPA, years of experience, special skills, location, testing scores, licensing,

and availability etc. Through this approach we keep sourcing and screen the candidates and adding

those in our Talent Resource Management System (TRMS) called US-RECRUIT. We will

implement the same approach to accomplish the requirements of UCF, through this strategic

approach we will keep building the network of temporary employees that may requested by County

under this contract. We will use internal references, advertising the job requirements on various

channels, sourcing candidate from LinkedIn, CareerBuilder, ZIP Recruiter and job diva etc. for


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networking and database building. Recruit Team will search for best and perfect candidates local

to FL in our database and will present the candidate for UCF consideration in same day.

Well Defined Timeline: Our Account Manager, supported by Recruitment Team, is responsible for

ensuring the timely fulfillment of UCF’s temporary staffing needs. USITSOL will assign a dedicated

Account Manager to handle the UCF account. On receiving the requirement from UCF, the Account

Manager will prepare a skill matrix of the specific job requirement for position(s) from UCF. Most of the

time, we present qualified resumes within one business day as our Recruitment Team work over the span

of 14 hours and cover early morning and late evening hours of all US time zones to reach the candidates.

The steps and timeline to fulfill the job requirements are shown in the table below:

Step Responsible

Person/Team

Estimated Time

Creating Job requisition in US-RECRUIT based on

staffing requirement

Account Manager 1- 2 Hours

Search and identify the perspective candidates Recruitment Team 2 - 8 Hours

Screening Process & Reference Check for qualified

candidates

Recruitment Team 4 – 8 Hours

Response presentation Recruitment Team 2 Hours

Background Checks as per requirement of the client Employee Care Team

Depend on client

requirements

Submittal to client for action and client interview Account Manager 1 – 2 Hours

Table # 18: Timeline to handle urgent requests

3. Provide an explanation of how background checks will be processed.

USITSOL Response: USITSOL has robust process to conduct background check of all employees that

successfully placed at client’s locations. USITSOL provides its clients with flexible menu of background

screening options, allowing us to meet a wide variety of screening requirements. We will also share of the

copy of background check for each candidate with UCF. USITSOL has a well-defined and documented

Background Check Policy. Under this policy, depending upon the UCF requirement, candidates will be

subjected to compulsory pre-employment background checks. Background Checks for temporary

employees are conducted by our Employee care (HR) department and results are stored in a secured

centralized location on our internal server. Background checks are conducted before hiring of the employee

and are repeated annually. Charges for such verifications will not be billed to UCF:

USITSOL’s recommended background screening package includes:

National criminal database search

TRUSST (Multi-county SSN verification, AKAs, aliases and alternate address trace)

7-year county felony and misdemeanor records checks in all counties of residence

Global terrorist watch list search

We also have subscription with “First Advantage” * (formerly Lexisnexis) * and “hire right” that allow us

to conduct the background check for all potential employees, our basic background check include:

Criminal Record Search

Drug Test

Professional Certifications and License verification

Driving Record Background Checks. Education Verification

Employment Verification

Sexual Offender Database Search

Social Security Trace Search

Finger print test


ITN #: 1602JCSA


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4. Describe your process of vetting employees to meet the needs of the university; including

professional appearance, reliability and workplace skills.

USITSOL Response: USITSOL administers a comprehensive candidate evaluation and vetting process to

ensure a perfect fit according to the project requirements. During the evaluation phase all applicant are

required to go through a detailed screening, testing and interview process before assign them to any project

or position.

Vetting: USITSOL has a robust vetting and selection process of personnel before assigning them to any

project or position and this process starts from resume qualification. Whenever any requirement will be

received from UCF, Account Manager discuss the Job description with Recruitment manager and prepare

the draft for internal recruitment purpose and also set candidate evaluation criteria based on job

requirements. Purpose of evaluation criteria is to identify weather the applicant has eligibility to work under

particular project or not. For the evaluation purpose recruitment official set up a framework of certain

“Must Have” according the job requirement.

Screening at USITSOL initiate with the Resume evaluation. Whenever any Requirement is open our

Recruitment Team follow a comprehensive approach to source the best resumes for the positions and

evaluate the resumes by following the key elements and snap shot of Resume evaluation is given below.

Resume organization Is the resume presented in professional manners?

Is the information organized clearly and logically?

Dates of Employments

Is the resume up to date?

Does the personal currently have job or project?

What is the length of each job or project held?

Are there substantial gaps of the time between jobs?

Experience

What is the nature of an overall length of candidates’ projects?

Are there any explanation of previous projects and associated responsibilities?

Did the candidate has experience in particular industry, domain, tool and platform

(if required any)?

Did the candidate has use of all skills in previous/recent jobs that are requested by

client?

Is there any Considerable carrier shift to or from requested job profile?

Education and

Certification

Is the candidate has requested education or degree?

Is the candidate has requested certification?

Is the candidate has requested license?

Figure # 12: Candidate Resume Evaluation

Once the resume will be evaluated recruitment team will start conducting initial screening with personal

sourced through resume evaluation process. Initial screening is the process of validate the applicant

information by communicating the information provided by candidate on their resumes. During this phase

recruitment team try to identity the qualified candidates through “Must Have” framework. Must Have

framework is focused on validating the information that is Required, Desired and Essentials for a successful

placement. Snapshot of our standard “Must Have” framework is attached below as:

Figure # 13: Must have Framework


ITN #: 1602JCSA


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“Must have” Framework is setup after a deep analysis of the requirement and it covers each part of project

for a successful placement. Job applicants who will meet the “Must Have” framework only will be

considered for further testing process; the candidate does not meet any requirement given in “Must Have”

framework we will never move forward with that candidate. Recruitment Team Prepare the list of top rated

candidates from Initial screening and share the report with “Testing Panel” for further testing of the

candidate. “Testing Panel” is the group of USITSOL’s employees with similar experience as given in job

requirement.

Testing: We have candidate Assessment center designed to measure many different types of job related

skills and abilities, but are often used to assess interpersonal skills, communication skills, planning and

organizing, and analytical skills. The assessment center (ProveIt/Kenexa) typically consists of exercises

that reflect job content and types of problems faced on the job. The assessment center typically uses multiple

raters who are trained to observe, classify, and evaluate behaviors. At the end of the assessment center, the

evaluators meet to make overall judgments about people’s performance in the center. Below given are few

of the test that we follow:

Evaluate typing/ keyboard and ten key proficiency: Online typing test involving Word processing,

database, and spreadsheet software (checking speed and accuracy).

Skill Check: Conduct detailed interviews, check effective communication, creativity, analytical

thinking, and problem solving capability over a multitude of the performance areas to see if they fit.

Check ability to operate office equipment and filling methods: Evaluate proficiency to operate

standard office equipment, accounting, data entry and customer services skills by discussing prior job

scenarios (in case position required this screening).

Evaluate command on software programs such as Word, Excel, PowerPoint, etc.: General

computer knowledge test by our trained recruiters along with Online typing test involving Word

processing, database, and spreadsheet software (checking speed and accuracy).

Check ability to perform arithmetic computations: Online arithmetic computations test involving

numerical aptitude, curricula restricting calculator, digits and arithmetical operations.

Evaluate General Clerical Aptitude and accounting knowledge: General intelligence and clerical

aptitude test involving multiple choice questions includes basics of general clerical duties, accounting,

numerical aptitude, general English and general knowledge questions.

Testing Panel also focus on following testing as given below:

Experience Test: In this testing phase, Testing Panel discuss candidates’ past experiences—

accomplishments and challenges alike—to discover skills that will enable them to thrive at client

project. In this phase Technical Panel identify most important past experiences in a detailed way,

focusing on candidate’s specific role and key actions that can critical to success.

Case Test: USITSOL believes that the best way to assess candidate problem-solving skills is to discuss

a real Client’s business problem with candidate, this case interview help us to understand that how a

candidate can:

Structure a tough, often ambiguous, business problem

Decide which issues are important to focus on

Deal with facts and data—and their implications (numerical and otherwise)

Formulate conclusions and recommendations to solve the problem

Articulate your thoughts during a fast moving discussion

Problem-solving Test: As a complement to our case interview, we ask candidate to take a multiple-

choice test to demonstrate their analytical skills. It consists of questions, based on real client cases, with

no business background required.

This testing phase narrow the broad list of candidates and only select the qualified candidates and share the

report of short listed candidates to the Recruitment Team and Account Manager for further process that

include Past employment and Education/Certification verification and background checks and share the

status with clients according to their requirements.


ITN #: 1602JCSA


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Interview Process: USITSOL has a structured interview process of the personal from Application

collection, Pre-screening through final interview with client. USITSOL qualify the candidates for client

interview after a robust screening and interview process. According the Work request received from UCF,

USITSOL will set “Required” “Essential” and “Desired” criteria for interview and selection process. Below

given are the interview phases that we follow for every job requirement received from client:

Application Collection at USITSOL Level: Whenever a requirement is received from UCF,

USITSOL’s Account manager will share complete job description with Recruitment Manager, Subject

Metter Expert (Testing Panel) and Recruitment Lead based on project or job requirement, for example

if UCF is hiring consultant for their Accounting requirements. Testing Panel at USITSOL will be our

employees working on Accounting Projects will be responsible for doing technical screening of the

applicant. Recruitment Lead will create the job specs and compliance matrixes and assign the task to

recruitment official (Technical Recruiters) for application collection and prescreening purpose, while

at the same time Testing Panel will prepare assessment sheet, interview questions and set the hiring

criteria based on the job requirements. Recruitment will officials search for the candidates in our

internal database, Web based job portals and post & promote the job through various jobs boards, job

listing websites and social networking channels to attract more candidates and this is how USITSOL

start receiving the applications from candidates.

Initial Screening interview at USITSOL Level: USITSOL will conduct initial screening interview to

determine if the applicant has the qualification needed to do the job for which UCF is hiring. Initial

screening will be conduct by USITSOL’s Recruitment Officials through phone where they will discuss

about the job requirements with candidates and share the job specs and compliance matrixes with the

candidate and also confirm some information that include but not limited to Location, Industry,

Function, Level/Role, Recent experience, Education, and Rate. Based on the conversation and

information received from the candidates, Recruitment Officials will prepare a report of qualified

candidates and send it to the Technical Panel for further process.

Functional/Technical screening interview at USITSOL’s Level: Technical interview will be

conduct by Testing Panel through phone/video chat/in person with shortlisted candidates from initial

screening interview. This process will contains experience interview, Case interview and problem

solving test. Based on the report received from Recruitment Officials, Testing Panel makes the

interview decision with qualified candidates and shares the interview schedule with Recruitment

Officials. Recruitment officials share the interview schedules with candidate and make them available

for this crucial round of interview process. Based on this technical assessment process Testing Panel

shortlisted the candidates and share the feedback with Account Manager, Recruitment Manager,

Recruitment Lead and Official.

Follow-up & Final Interview at USITSOL Level: Recruitment officials share the assessment

feedback with every applicant through email and also schedule the follow-up interview. We always

have follow up interview with the candidates for whom we are the most interested on the basis or reports

received from Testing Panel and this round of interview is conduct by USITSOL’s Recruitment

Manager. In this round Recruitment manager make clear all terms and conditions of the project with

applicant and do final negotiation. Recruitment Manger shares the report of Follow up interview with

Account Manager, Recruitment Lead & Officials.

Final Interview at UCF’s Level: Account Manager will submit the profile of shortlisted candidates

against the work order to UCF and perform further interview process based on the UCF decision, if

client wants to the candidate for Face to face interview, video chat or telephonic discussion. USITSOL

recruitment officials will make the candidate available as per the UCF needs.

5. What is your company’s fill percentage and lead time to get an employee ready to work?

USITSOL Response: Our Filling percentage for each skill category and lead time to get an

employee to ready to work for each category given in ITN document:


ITN #: 1602JCSA


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Fill Percentage:

Skill Category Min-Fill Percentage Max-Fill Percentage

Administrative 97% 100%

Accounting 97% 100%

Training 80% 100%

Support Staff 75% 100%

Information Technology 97% 100%

Professionals 97% 100%

Light Industrial 85% 100%

Technical 90% 100%

Skilled Trades 75% 100%

General Maintenance 85% 100%

Table # 19: USITSOL’s Fill Percentage for each category

Lead Time to get an employee ready to work: We have capabilities to present the resume of best

candidates to UCF in Same day after receiving the request. But to get an employee ready to work involve

a lot of other activities that includes but not limited to Interview at UCF Level, Receiving joining

confirmation, and Orientation etc. We have explained lead time require for each activity in table below for

UCG consideration.

Activities Owner Time Require (Working Hours)

Candidate Identification/Sourcing USITSOL 1-3 Hour

Pre-screening USITSOL 1-2 Hours

Technical Screening USITSOL 1-3 Hours

Reference Verification USITSOL 1-2 Hour

Candidate presentation to client USITSOL 1-2 Hour

Client Schedule Interview with candidate UCF Depend on UCF

Client confirm candidate UCF Depend on UCF

Conduct Background checks for Candidate USITSOL 3-7 Hour

Client sent Purchase order document to us UCF Depend on UCF

We perform Administration work on PO USITSOL 1-2 Hours

Candidate Orientation USITSOL 1-3 Hours

Candidate Joining formalities USITSOL 2-5 Hours

Total Lead Time 12 to 29 working Hours

Table # 20: USITSOL’s Lead Time


ITN #: 1602JCSA


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APPENDIX I: EVALUATION SCORING SHEET


ITN #: 1602JCSA


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APPENDIX II: SUPPLEMENTAL OFFER SHEET TERMS AND CONDITIONS


ITN #: 1602JCSA


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ITN #: 1602JCSA


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ITN #: 1602JCSA


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APPENDIX III: CERTIFICATE OF NON-SEGREGATED FACILITIES


ITN #: 1602JCSA


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ITN #: 1602JCSA


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ITN #: 1602JCSA


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APPENDIX IV: COMPLIANCE AND CERTIFICATION OF GOOD STANDINGS


ITN #: 1602JCSA


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APPENDIX V: SECURE HANDLING OF UCF DATA


ITN #: 1602JCSA


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1

IMPORTANT DOCUMENT – INVITATION TO BID REVISION

ITB NUMBER: 1602JCSA OPENING DATE & TIME: September 22, 2016 @ 2:00 p.m. ITB TITLE: Temporary Labor Services ADDENDUM NUMBER: 1 ADDENDUM DATE: September 9, 2016

The purpose of this addendum is to answer questions submitted by vendors during the open

question period.

See below addendum continuation sheet.

PLEASE ACKNOWLEDGE RECEIPT OF THIS ADDENDUM BY SIGNING AND RETURNING IT, AND

ALL OTHER REQUIREMENTS WITH YOUR PROPOSAL. FAILURE TO SIGN AND RETURN WITH

YOUR PROPOSAL COULD RESULT IN REJECTION OF YOUR PROPOSAL.

_____________________________________ ________________________________________ BIDDER SIGNATURE PRINT OR TYPE PROPOSER’S NAME

_____________________________________ ________________________________________

COMPANY NAME EMAIL ADDRESS

_____________________________________

DATE

Sep 27,2016

Ritu Mangla

[email protected] IT Solutions, Inc.

DocuSign Envelope ID: CEFC50B1-6CAF-4B37-A185-05A66222124D

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Answers to Questions ITN 1602JCSA Temporary Labor Services

1. What is the budget limitation of this RFP? UCF Answer: Positions will be identified and filled on an as needed basis.

2. Is it a single or multiple award? UCF Answer: We anticipate a multiple award.

3. Is there any service provider of the same services in the past, if yes then please share the details of the service provider along with the last year’s outlay? UCF Answer: We haven’t had a temporary labor contract in place since June 2011.

4. Present vendor(s)?

UCF Answer: This will be a new contract.

5. Award date(s)?

UCF Answer: However, we estimate approximately December 1, 2016. This is a three year contract

with two additional one year renewals.

6. Hourly billing rates for each category at the time of award?

UCF Answer: We are not asking for billing rates at this time.

7. Prevailing/Living wage requirements at time of award?

UCF Answer: Since the ITN is to secure hires through a temporary staffing agency where there will

not be an employer-employee relationship established with UCF, we do not feel the pay rates the

institution is utilizing for the time being are applicable and agree with your suggestion that we

decline to respond to this question.

8. Current billing rates?


9. Bid tabulation from current award?


10. What is the current budget for the contract?

UCF Answer: There is no budget limitation.

11. How much was spent (dollar value) on this service last year?

UCF Answer: We haven’t had a temporary labor contract in place since June 2011.

12. How much is intended to be spent once the contract is awarded?

UCF Answer: We cannot estimate how much will be spent at this time. Positions will me identified

and filled on an as needed basis as determined by individual departments and work locations.


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13. How many temporary employees currently work under this contract?


14. How many vendors will be awarded as a result of this solicitation?

UCF Answer: We do not know how many suppliers will be awarded.

15. The document describes a very high level of the scope of temporary service categories such as

accounting, training, support staff, information technologies, etc. Can you provide a more detail list of

skills or technologies required?

UCF Answer: We are looking to cover all the areas mentioned in the ITN. The list of skills and specific

scope of work requirements will be provided at the time the need is identified.

16. We specialize in all IT products and services, so I wanted to get a better idea of what type of

information technology services this ITN consists of?

UCF Answer: We are looking for all areas of IT.

17. Is the job order request a competitive billing rate bid for each new job request? Is it an auction for

the lowest rate?

UCF Answer: Yes.

18. We will submit items to be review in the Terms & Conditions section. When can we expect a

response to negotiate the terms?

UCF Answer: Please refer to Appendix II Supplemental Offer Sheet Terms and Conditions.

19. How many vendors will be selected? Our organization provides, light industrial, maintenance,

clerical, contact center, administrative, finance, accounting, IT and engineering talent. Will a full

service organization be weighted higher than a niche specialty or vice versa?

UCF Answer: We do not know how many suppliers will be awarded.

20. Do you require monthly invoicing?

UCF Answer: The Scope of Work in the IT says monthly invoicing and provides the details of what is

to be noted on the invoice.

21. Are your payment terms 30 days?

UCF Answer: All payment terms will be addressed after an award is made.

22. What information needs to be on the invoice? UCF Answer: See #20.

23. Does the university prefer an excel spreadsheet for billing? UCF Answer: All billing questions will be addressed after an award is made.

24. Does the invoice need to be emailed to the Accounts Payable department?

UCF Answer: All invoice questions will be addressed after an award is made.


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25. Do you have any drug testing requirements? If so do you require a 5 or 10 panel screen?

UCF Answer: We do not at this time.

26. Are all the background screens listed in the Scope of Work necessary for all positions?

UCF Answer: Yes, background checks will be required for any temporary position filled.

27. What is your payment method i.e. check, ACH, credit card?


28. Would you please provide your current contract pricing

UCF Answer: This will be a new contract since June 2011.

29. What was your 2015 spend on temporary labor?

UCF Answer: We do not have this information at this time.

30. How many temporary workers are currently assigned at UCF?

UCF Answer: We do not have this information at this time.

31. How many incumbent vendors are there?

UCF Answer: None

32. Will you be transitioning temporary employees if a new vendor is chosen?

UCF Answer: N/A

33. Are there any vendor guarantees?

UCF Answer: No.

34. Why are you going out to bid at this time?

UCF Answer: We would like to have our own contract in place for temporary labor.

35. What are your challenges today?

UCF Answer: We do not have any temporary labor challenges at the moment.

36. Can you provide job descriptions?

UCF Answer: We can provide job descriptions at the time of award.

37. Do you have M/WBE requirements or considerations?

UCF Answer: While the university supports the use of MWBEs and all small and diverse vendors, we

do not have any specific requirements or considerations allotted.

38. Parking fees/rates: would the vendor’s staffing associates fall under “vendor parking”? If so,

please clarify if the fee of $51.01 is paid monthly or per semester. If not, please clarify what the

charge is per staffing associate.

UCF Answer: The monthly fee of $47.89 plus tax is paid monthly. An annual costs $478.87 plus tax,

it would need to be paid as an annual lump sum. This will be confirmed with Parking Services at


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time of award.

39. Can you provide job descriptions or at least job titles for the positions? UCF Answer: We do not have a bank of job descriptions for positions that are not posted 40. Can you provide numbers on estimated usage per description? If not, do you have a budget for this service and if so what it is? UCF Answer: We do not know the estimated usage for each job description. 41. Have you contracted for this service in the past? UCF Answer: Yes, the last contract ended in June 2011. 42. The job descriptions will answer this one, but in lieu of them, will there be lifting over 50 lbs. required, or working at a height over 6 ft.? UCF Answer: It’s possible. 43. If many of the temporary staff will be returning each day can we buy staff permits in lieu of vendor permits? UCF Answer: We do not have an answer at this time. 44. We are a staffing/consulting firm specializing primarily in technology-related (IT

Applications/systems, etc.) skills, and I wanted to get an idea if there were any specifics or lists of

technologies, skills, systems, or applications that UCF historically needs help with that we can tailor

our proposal to. IT skills such as PeopleSoft, Microsoft, etc…. The list in the advertisement is a bit

broad and all-encompassing.

UCF Answer: We do not have any specifics or a lists of skills at this time. When we fill an IT position,

a SOW or requisition will be issued to the vendor.

45. How much labor (in dollars) was ordered on this contract annually, estimated?

UCF Answer: This will be a new contract since June 2011.

46. Will the past performance of the company in this industry be heavily weighted in the evaluation?

UCF Answer: Please refer to section 3.2 Respondent/Offer Submittal Sections.

47. Will the labor prices of the bid be negotiated after the award of the contract?

UCF Answer: Please refer to the Scope of Work paragraph 2 in the ITN.

48. What is the estimated annual spend for this contract? How much spend is budgeted for IT? UCF Answer: We do not have an answer at this time. 49. How many vendors make the approved list? How many are specific to IT? UCF Answer: We do not know how many suppliers will be awarded. 50. How many positions do you foresee opening within the calendar year? How many within IT? UCF Answer: We do not have an answer at this time. 51. Are you looking for a vendor to participate in all categories or will you be selecting specialized vendors for specific categories?


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UCF Answer: If you are able to participate in all categories, please make sure to state it in your proposal. 52. Will this contract replace the CS&T Vendor Program? If not, how can we bid to get on this list? UCF Answer: No 53. Is the University under contract with a vendor right now? If so, what is the budget amount and

how much has the contractor billed so far?

UCF Answer: We do not have an active contract.

54. What is the negotiated amount?

UCF Answer: We do not have an answer at this time.

55. What is the budget for this year?

UCF Answer: We do not have an answer at this time.

56. How much is left on the budgeted amount?

UCF Answer: N/A

57. How often does the University use Temporary laborers?

UCF Answer: As needed.

58. What type of temporary laborers were used the most?

UCF Answer: clerical, accounting and custodial.

59. What was the annual spend for temporary staffing in previous years for this contract? UCF Answer: This will be a new contract since June 2011. 60. Who is the current vendor and what is their current mark up? UCF Answer: We haven’t had a temporary labor contract in place since June 2011. 61. Would they allow the awarded vendor to have an onsite office to provide recruiting support on campus? UCF Answer: No. 62. Do you know how many service providers you are seeking? UCF Answer: We do not know how many suppliers will be awarded. 63. Are you seeking service providers who can provide all of the labor services as outlined in para 1.1 or should the contractor only bid against those labor categories they traditionally support (e.g., training, professionals, information technology, administrative)? UCF Answer: If you are able to participate in all categories, please make sure to state it in your proposal. 64. Can you provide the exact labor categories you are seeking to fill with temporary labor services? Per para 1.1, it states "...to provide temporary labor services in numerous categories including, but not limited to..." Without clear delineation of the specific labor categories and the work to be performed, it will be difficult to provide a specific and relevant response to para 3.2. B. Project


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Staff Qualifications/Experience. UCF Answer: We are looking for all possible categories, in the event that a temporary employee is needed. A SOW/requisition will be issued when services are requested. 65. The required OFFER format does not include an area to expand upon our firms rates. Will rates be negotiated after vendor selection? UCF Answer: Please refer to the Scope of Work paragraph 2 in the ITN. 66. According to Section 1. Sealed Offers of the ITN’s Acknowledgment Form, “all offer sheets and this form must be executed and submitted in a sealed envelope. (DO NOT INCLUDE MORE THAN ONE OFFER PER ENVELOPE.) The face of the envelope should contain, in addition to the above address, the date, and time of the solicitation opening and the solicitation number.” In addition to the online submission of the proposal, is a hard copy of the proposal also required for submission? UCF Answer: All submissions must be through Bonfire, please refer to Appendix VI: Submission Instructions for Suppliers. We will NOT accept any mailed or emailed proposals. 67. In response to Section 4. Pricing, Terms, and Payment, Subsection (c) Invoicing and Payment of the ITN’s Acknowledgement Form, are Respondents required to submit a completed W-9 form in their proposals or is the W-9 only provided by the Successful Respondent upon contract award? UCF Answer: A W-9 will be required if you are selected to fulfill a position and my submitted at the time of award. 68. Who is the incumbent(s) and how long were they in service of the contract? UCF Answer: We haven’t had a temporary labor contract in place since June 2011.

69. When does UCF plan to make the award? UCF Answer: See #5.

70. How many contract awards will be made? UCF Answer: We do not know how many suppliers will be awarded.

71. What is the historical usage and yearly spend of this contract during the past three (3) years? UCF Answer: We haven’t had a temporary labor contract in place since June 2011.

72. What specific drug screenings are required? UCF Answer: None at this time.

73. Will Respondents be allowed to pass through the costs for background checks and drug screenings (at no additional markup) to UCF? UCF Answer: Yes, that is correct.

74. According to Section 1.2 Contract Award and 4.0 Other Requirements of the ITN, a sample of UCF’s standard terms and conditions can be viewed in the UCF website. With regard to UCF’s standard terms and conditions (which is separate from this ITN), are Respondents allowed to submit exceptions to these terms to UCF? UCF Answer: Per section 2.3 B: Respondent Communications and/or Inquiries: Any Respondent


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disagreeing with any terms and conditions, not including non-negotiable terms, set forth in this ITN is to indicate on Appendix II, Terms and Conditions Supplemental Offer Sheet, the specific ITN section(s) the Respondent disagrees with and is to provide a clear and detailed reason for the disagreement and a solution to the disagreement, in his/her offer, all PRIOR TO the deadline stated in Section 2.2 “Calendar of Events. The deadline was September 2, 2016 by 2:00 p.m. 75. If so, would Respondents be disqualified or adversely impacted during the evaluation process if they were to submit exceptions to UCF’s separate standard terms and conditions? UCF Answer: A proposal will be automatically rejected if you do not agree with the non-negotiable terms of the contract.

76. If in the case that UCF accepts/rejects certain ITN redlines/exceptions from Respondents (for terms and conditions that are considered negotiable) during the Questions Period, would those accepted/rejected terms need to be mentioned again within Appendix II – Supplemental Offer Sheet, Terms and Conditions? UCF Answer: Yes. 77. If so, would the newly UCF-accepted redlines/exceptions need to be classified by Respondents under the “No” category within Appendix II – Supplemental Offer Sheet, Terms and Conditions (due to the fact that they essentially changed the original language of the terms and conditions)? UCF Answer: Yes – but only as it relates to Negotiable terms and conditions. Checking NO to a non-negotiable item maybe cause for rejection of your submittal.

78. What are UCF’s current rates for each of the categories listed under Section 1.1 Statement of Objective of the ITN? UCF Answer: We haven’t had a temporary labor contract in place since June 2011.

79. If government-mandated costs or expenses are enacted during the contract term, will Respondents be allowed to request rate increases to cover these higher rates? UCF Answer: All prices will be negotiated at the time a work request is placed. This ITN is for qualifications only. 80. With respect to Affordable Care Act (ACA) costs, would UCF prefer these charges as a separate line item on the invoices, or instead incorporated directly into each Respondent’s bill rates (during the price quotation phase)? Please clarify. UCF Answer: Please incorporate into the bill rates, while providing bill detail to show all components to the actual or proposed rates.

81. Are there any surety/bid/performance bonds required for this contract? UCF Answer: No.

82. Could UCF provide a list detailing the laws, regulations, statues and ordinances that regulate the performance of the resultant contract (i.e., Living Wage Ordinance, Prevailing Wage, SCA, ACA, etc.)? UCF Answer: We do not have an answer at this time.


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83. In response to Section 2.15 State Licensing Requirements of the ITN, are Respondents required to submit a copy of their licenses in their proposals or are these licenses only provided to UCF upon contract award? UCF Answer: Please submit with your proposal. 84. According to Section 2.36 Equal Opportunity Statement, Subsection C. of the ITN, “If the Respondent anticipates receiving $10,000 in orders during the first 12 months of the contract, if any, resulting from this ITN, Respondent must complete a Certificate of Non-Segregated Facilities form and attach the form to the offer. A sample certificate is attached as APPENDIX III.” Is Appendix III – Certificate of Non-Segregated Facilities (that is included within this ITN) required to be completed and included within each proposal submittals? UCF Answer: Yes. 85. Is there any way to understand the volume of positions or hours budgeted in each of the labor

categories referred to in Section 1.1?

UCF Answer: We do not know the volume at this time.

86. In the last contract for temporary services who were the vendors and under freedom of

information is it possible to see pricing that was approved and utilized?

UCF Answer: UCF Answer: We haven’t had a temporary labor contract in place since June 2011. So,

the information would be irrelevant.

87. What were the hours by position exercised in the last fiscal year? Reason for ask is for budgeting

and resource allocation planning on our end.

UCF Answer: We haven’t had a temporary labor contract in place since June 2011.

88. Can we get a complete list of positions and job descriptions for each of the positions falling under

this contract's umbrella in 1.1?

UCF Answer: See #39.

89. Can we politely refuse certain positions due to our own internal workman comp insurance

restrictions yet still service a majority of positions in the bid? For example we do not cover roofers or

longshoreman as a simple example.

UCF Answer: Yes.

90. Just to confirm this bid does not include pricing, as this exercise is to identify quality providers and

the pricing will be handed by request as per the SOW. Correct?

UCF Answer: Yes.

91. Can you please provide in detail billing requirements? As an example, does UCF require Monthly

Invoicing; Consolidated invoice; categorized by department/cost center.

UCF Answer: All billing questions will be addressed after an award is made.

92. Are the terms 30 days net?



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93. Are vendors allowed to respond solely to individual labor categories or is it a requirement to respond to all, (i.e. administrative, accounting, training, support staff, information technology, professionals, light industrial, technical, skilled trades, and general maintenance)? UCF Answer: Please respond to the categories you are capable of providing temporary labor. 94. Please provide a breakdown of typical job categories/skillsets that would reside within each labor category? UCF Answer: We do not have an answer at this time.

95. Please distinguish between technical vs information technology, professional, administrative, and support staff, etc.? UCF Answer: These categories are meant to be generic and can be interchangeable (i.e., technical/IT).

96. Can UCF provide percentage of breakdown for resources in former years? If available, Can you provide the demand over the last six months by functional area? UCF Answer: We haven’t had a temporary labor contract in place since June 2011.

97. Please provide a breakdown of spend (dollar and/or percentage) by job category. UCF Answer: We do not have an answer at this time.

98. What was last years’ IT spend? UCF Answer: We do not have an answer at this time.

99. What is the anticipated total value of the contract? UCF Answer: We do not have an answer at this time.

100. How many IT vendors resided in the current program? UCF Answer: None. 101. Can UCF please also provide the number of labor categories and number of vendors appointed for each? UCF Answer: N/A. 102. How many vendors are anticipated to partake in this solicitation? UCF Answer: We do not know how many suppliers will be awarded.

103. Is there an ideal number of vendors UCF is targeting for the program and if possible, how many will be dedicated/appointed to IT specific categories? UCF Answer: We do not know how many suppliers will be awarded.

104. Can UCF please elaborate on the following statement pulled from the ITN: Project Manager - After contract award a liaison from the user department will oversee the Contractor’s performance and report as needed to the contract administrator? The Project Manager is Renée Grigor. Specifically, what KPI’s does UCF anticipate vendors to be measured? Can you share the current SLAs used to manage your suppliers? UCF Answer: We do not have an answer at this time. 105. What are the top three challenges your managers face in your current staffing program? UCF Answer: We do not have an answer at this time.


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106. What is the current process for supplier and UCF engagement? UCF Answer: We do not have an answer at this time . 107. Please clarify the amount and duration of required travel, if any? UCF Answer: None.

108. How do requirements get distributed to Vendors? UCF Answer: A SOW or a requisition.

109. Does each labor category have an independent KPI? UCF Answer: The more global key performance indicators we would be looking for are the obvious: speed of response, time to locate candidates, time to hire, candidate fit and quality, general customer service and bill accuracy. Beyond that, to granular levels of individual department and college temporary staffing needs, there may be additional KPIs added into the scenario based on the location of the temporary hire placement and the specifics of the needed hire. 110. What motivators will be considered when selecting one vendor over another? UCF Answer: The ITN will be evaluated in accordance with the requirements listed in the ITN.

111. Does the term "knowingly" in Section 2.34 (page 19) mean that hiring an individual who voluntarily

responds to general/untargeted employment advertisements would not be a breach of this Section?

UCF Answer: UCF’s prior written consent would be required in any case, during the period of this ITN

and during the period of any resulting contract for those individuals who are employees during such

period.

112. End of Section 2.48 Work for Hire (page 23) has language regarding: Payee will indemnify UCF for

any liabilities connected with "the use or reproduction in any manner, whatsoever." This is a little

unclear, can UCF please clarify?

UCF Answer: Yes, the use and reproduction is supposed to mean “use and reproduction of the

Materials”.

a. Is it for "The use or reproduction in any manner" of what exactly?

UCF Answer: see above.

b. The use or reproduction of the Materials?


c. The use or reproduction of the contract?


d. Would our indemnification obligation under this Section extend to claims that are connected with

performance of a UCF order, but caused by negligence or willful misconduct on the part of UCF?

UCF Answer: The indemnification obligations should not extend to claims caused by the

negligence or willful misconduct on the part of UCF

113. Regarding Appendix V – Secure Handling of Data. If we were to subcontract to another vendor

would job titles, addresses etc. for UCF be considered data?

UCF Answer: Yes, that is correct.


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114. 3.2 ITEM 4, exactly what financial information is needed?

UCF Answer: Annual report, 10-K, bank reference letter, etc. This is for informational purposes only.

115. 3.2 ITEM 3, Industrial track record, does this mean how many positions we have staffed and where,

types of positions over the years etc. and company size, are you talking about internal staff, branches,

locations or employees we place and have available for just Orlando, FL?

UCF Answer: You can include all of the above.

116. 3.2 ITEM 5, can we still bid if we do not have long term college accounts but other types of accounts

that are not schools? Like airports for example?

UCF Answer: Yes.

117. SCOPE OF WORK- background checks, when will driver’s license checks be needed? What is the

requirement on point on the license?

UCF Answer: A driver’s license check is consistent with the background investigation that we run on our

current employees and was one of the items we mentioned for the background check in the ITN. We are

specifically looking to see if the applicant has a valid driver’s license in case they would need to travel in a

university vehicle/gem or in their own vehicle for university business. These checks can also reveal if there

is a recent DUI.

118. How many positions are you anticipating on filling on average, weekly, monthly? UCF Answer: We do not have an answer at this time. 119. What is the average length of the assignments? UCF answer: It will vary. 120. Will there be any direct hire or temp to hire positions? UCF Answer: No. 121. What is the typical time between a request for a temp from the University and the start date for the temp? UCF Answer: We do not have an answer at this time. 122. If I gave you 20 chips to allocate the value of these 4 metrics into a bucket, how would you allocate the chips when your options are price, retention, speed, quality? UCF Answer: We will evaluate the proposals in accordance to the ITN requirements. Vendor performance after contract award is monitored by the Contract Liaison and/or the ordering department.


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