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Tuesday, April 04, 2017
1:00 p.m. – Special Meeting
Council Committee Room 4
th Floor – City Hall
Members: City Councillor G. Dhillon – Wards 9 and 10, Chair
City Councillor P. Fortini – Wards 7 and 8, Vice-Chair
Broker Representatives:
Milton Bhangoo Makhan Dhother Joe Farrugia
Avtar Grewal
Plate Owner Representatives:
Louis Gotzamanis Amarjit Grewal
Zafar Tariq Jaswant Uppal
Driver Representatives:
Daljit Gill Rajinder Rai
Lynn Slade
Citizen Representatives:
Ravinder Chahal Sushil Ninawat
Accessibility Advisory Committee Representative:
Raymond Shaver
For inquiries about this Agenda, or to make arrangements for accessibility accommodations for persons attending (some advance notice may be required), please contact:
Sonya Pacheco, Legislative Coordinator
Telephone (905) 874-2178, TTY (905) 874-2130, [email protected]
Note: Some meeting information may also be available in alternate formats, upon request.
Agenda
Taxicab Advisory Committee
Committee of the Council of
The Corporation of the City of Brampton
Agenda Taxicab Advisory Committee
2017 04 04 Page 2 of 3
Note: Please ensure all cell phones, personal digital assistants (PDAs) and other
electronic devices are turned off or placed on non-audible mode during the meeting.
1. Approval of Agenda
2. Declarations of Interest under the Municipal Conflict of Interest Act
3. Previous Minutes
3.1. Minutes – Taxicab Advisory Committee – November 6, 2016
The minutes were considered by Corporate Services Committee on November 16, 2016 and the recommendations were approved by Council on November 23, 2016. The minutes are provided for Committee’s information.
4. Delegations/Presentations
4.1. Presentation by J. Bisson, Manager, Licensing Enforcement, Corporate Services, re: Your Ride. Your Input. – A Review of the Public Survey.
Note: This presentation was revised from the version printed with the February 28, 2017 Taxicab Advisory Committee Agenda.
4.2. Presentation by J. Bisson, Manager, Licensing Enforcement, Corporate Services,
re: Taxicab Licensing Review of Proposed Changes for the City of Brampton Taxi Industry.
Note: This presentation was revised from the version printed with the February 28, 2017 Taxicab Advisory Committee Agenda.
5. Reports
6. Other/New Business
6.1. Verbal Update from J. Bisson, Manager, Licensing Enforcement, Corporate Services, re: Municipal Licensing of Transportation Network Companies.
Agenda Taxicab Advisory Committee
2017 04 04 Page 3 of 3
7. Correspondence
8. Information Items
9. Question Period
10. Public Question Period
15 Minute Limit (regarding any decision made at this meeting)
11. Adjournment
Next Meeting: Tuesday, May 23, 2017 – 1:00 p.m.
2016 11 08 Page 1 of 8
Tuesday, November 08, 2016
Members Present: City Councillor G. Dhillon – Wards 9 and 10, Chair City Councillor P. Fortini – Wards 7 and 8, Vice Chair
Broker Representatives: Milton Bhangoo Makhan Dhother Joe Farrugia Avtar Grewal
Plate Owner Representatives: Louis Gotzamanis Amarjit Grewal Zafar Tariq Jaswant Uppal
Driver Representatives: Daljit Gill Rajinder Rai
Citizen Representatives: Ravinder Chahal Sushil Ninawat
Accessibility Advisory Committee Representative: (nil)
Members Absent: Raymond Shaver, AAC Representative – regrets Lynn Slade, Driver Representative
Staff Present: Paul Morrison, Director, Enforcement and By-law
Services, Corporate Services James Bisson, Manager, Licensing Enforcement,
Corporate Services Sonya Pacheco, Legislative Coordinator, City Clerk’s
Office
Minutes
Taxicab Advisory Committee Committee of the Council of
The Corporation of the City of Brampton
3.1-1
Minutes Taxicab Advisory Committee
2016 11 08 Page 2 of 8
The meeting was called to order at 2:09 p.m. and adjourned at 3:59 p.m.
1. Approval of Agenda
The following motion was considered. TC018-2016 That the agenda for the Taxicab Advisory Committee Meeting of
November 8, 2016 be approved, as amended, to add the following item:
4.1. Delegation from Narinder S. Pandher, Taxicab Plate Owner,
re: Suggestions for Consideration by the Taxicab Advisory Committee relating to:
Formula for issuing taxi plates
Driver training requirements
By-law requirements for taxicab plates
Carried
2. Declarations of Interest under the Municipal Conflict of Interest Act – nil 3. Previous Minutes 3.1. Minutes – Taxicab Advisory Committee – June 14, 2016
The minutes were considered by Corporate Services Committee on September 7, 2016 and the recommendations were approved by Council on September 14, 2016. The minutes were provided for Committee’s information.
4. Delegations/Presentations 4.1. Delegation from Narinder S. Pandher, Taxicab Plate Owner, re: Suggestions for
Consideration by the Taxicab Advisory Committee relating to: • Formula for issuing taxi plates • Driver training requirements • By-law requirements for taxicab plates
Item 7.2 was brought forward and dealt with at this time.
Mr. Narinder S. Pandher addressed Committee regarding the suggestions outlined in his correspondence and provided the following:
3.1-2
Minutes Taxicab Advisory Committee
2016 11 08 Page 3 of 8
The formula for the issuance of taxi plates should be reviewed immediately as a result of the decline in the taxicab industry
Taxicab driver training requirements should be eliminated from the Mobile Licensing By-law
Timelines relating to the keeping of taxi plates that are not in service should be eliminated
The following motion was considered.
TC019-2016 That the delegation and correspondence from Narinder S. Pandher, Taxicab Plate Owner, to the Taxicab Advisory Committee Meeting of November 8, 2016, re: Suggestions for Consideration by the Taxicab Advisory Committee relating to:
Formula for issuing taxi plates
Driver training requirements
By-law requirements for taxicab plates; be received.
Carried 5. Reports – nil 6. Other/New Business 6.1. Verbal Update from James Bisson, Manager, Licensing Enforcement, Corporate
Services, re: 2016 Review of the Formula for the Issuance of Taxicab Owner’s Licences (Plates) from the Priority List (reviewed years 2014 & 2015).
Item 6.2 was brought forward and dealt with at this time. James Bisson, Manager, Licensing Enforcement, Corporate Services, provided information with respect to:
the provisions in the Mobile Licensing By-law relating to the keeping of a Taxicab Owner Licence (taxi plate) that is not in service
the process relating to the annual issuance of taxi plates, including: o calculation of the formula used to determine the number of
plates to be issued annually o weighting of the four criteria in the formula o statistical information on the factors within the four criteria and
how this impacted the 2016 results
the request to suspend taxicab driver training requirements
Mr. Bisson advised that, based on the calculation of the formula, an additional three plates are to be issued in 2016.
3.1-3
Minutes Taxicab Advisory Committee
2016 11 08 Page 4 of 8
Committee discussion took place with respect to the following:
Number of issued taxi plates that are currently not in service due to a decline in business
Relevancy of factors used to calculate the formula
Provisions in the Mobile Licensing By-law relating to the renewal of expired Taxicab Owner Licences
Request to eliminate taxicab driver training requirements from the by-law
Varying opinions regarding the removal of the requirement that every applicant for a Taxicab Driver’s Licence have a working knowledge of the English language
o Process for assessing an applicant’s knowledge of the English language
o Confirmation from staff that both the Cities of Brampton and Mississauga conduct English language assessments
o Indication that the City of Toronto does conduct an English language assessment
o Concerns that removing this requirement may negatively impact customer service in the taxi industry
Mr. Bisson suggested that the requirement for taxicab driver applicants to have a working knowledge of the English language not be removed from the by-law. The following motion was introduced:
That, it is the position of the Taxicab Advisory Committee that: 1. Council suspend the Mobile Licensing By-law requirements for
training and the written exam for a Taxicab Driver’s Licence to allow the industry an opportunity to attract potential applicants who are currently applying for licences in the City of Toronto.
2. Council suspend the requirement for applicants to demonstrate a working knowledge of the English Language.
3. applicants for Taxicab Driver Licences continue to be required to meet the Threshold Policy of the Mobile Licensing By-law pertaining to driver records and criminal records.
4. Council suspend the issuance from the Priority List resulting from the 2016 review of the formula for the issuance of Taxicab Owner Licences (Plates) from the Priority List (reviewed years 2014 & 2015) pending the review of the Mobile Licensing By-law 67-2014.
Committee discussion took place with respect to the motion above, as follows:
Committee consensus that the issuance of three plates in 2016 not be suspended and that any future issuance of plates be placed on hold pending completion of the formula review
3.1-4
Minutes Taxicab Advisory Committee
2016 11 08 Page 5 of 8
Indication that the results of the formula reflect the decline in business in the taxicab industry
The need to review the formula and adjust the factors in each of the four criteria
o It was noted that some factors are no longer relevant to the industry and should be removed
o A suggestion was submitted that a sub-committee be established to review the formula. (There was no consensus to establish a sub-committee)
Indication from staff that a draft policy addressing Public Transportation Companies (PTCs) will be presented to the Taxicab Advisory Committee for consideration at the next meeting
An amendment to the motion above was introduced to replace clause 4 with the following:
4. That, it is the position of the Taxicab Advisory Committee, that a workshop of the Taxicab Advisory Committee be conducted to review the factors and weighting of the formula for the issuance of Taxicab Owner Licences (Plates) from the Priority List and that the 2017 plate issuance review be placed on hold pending completion of the review of the formula.
The motion was split and voted on as follows.
TC020-2016 That, it is the position of the Taxicab Advisory Committee, that a by-law be passed to amend Mobile Licensing By-law 67-2014, as amended, to suspend the requirements for training and the written exam for a Taxicab Driver’s Licence to allow the industry an opportunity to attract potential applicants who are currently applying for licences in the City of Toronto.
Carried
TC021-2016 That, it is the position of the Taxicab Advisory Committee, that a by-
law be passed to amend Mobile Licensing By-law 67-2014, as amended, to suspend the requirement for applicants to demonstrate a working knowledge of the English Language.
Carried
3.1-5
Minutes Taxicab Advisory Committee
2016 11 08 Page 6 of 8
TC022-2016 That applicants for Taxicab Driver Licences continue to be required to meet the Threshold Policy of the Mobile Licensing By-law pertaining to driver records and criminal records.
Carried
TC023-2016 That, it is the position of the Taxicab Advisory Committee, that a
workshop of the Taxicab Advisory Committee be conducted to review the factors and weighting of the formula for the issuance of Taxicab Owner Licences (Plates) from the Priority List and that the 2017 plate issuance review be placed on hold pending completion of the review of the formula.
Carried
TC024-2016 That the following verbal updates from James Bisson, Manager,
Licensing Enforcement, Corporate Services, to the Taxicab Advisory Committee Meeting of November 8, 2016, be received:
2016 Review of the Formula for the Issuance of Taxicab Owner’s Licences (Plates) from the Priority List (reviewed years 2014 & 2015); and,
Taxicab Advisory Committee (TAC) Recommendation TC016-2016.
Carried
6.2. Verbal Update from James Bisson, Manager, Licensing Enforcement, Corporate
Services, re: Taxicab Advisory Committee (TAC) Recommendation TC016-2016.
Dealt with under Item 6.1 – See Recommendations TC020-2016 to TC024-2016
7. Correspondence 7.1. Correspondence from Chris Schafer, Uber Public Policy Manager - Canada, Uber
Canada, dated June 27, 2016, re: Uber Response to Correspondence Items on the March 29, 2016 and April 19, 2016 Taxicab Advisory Committee Agendas.
The following motion was considered.
3.1-6
Minutes Taxicab Advisory Committee
2016 11 08 Page 7 of 8
TC025-2016 That the correspondence from Chris Schafer, Uber Public Policy Manager - Canada, Uber Canada, dated June 27, 2016, to the Taxicab Advisory Committee Meeting of November 8, 2016, re: Uber Response to Correspondence Items on the March 29, 2016 and April 19, 2016 Taxicab Advisory Committee Agendas be received.
Carried
7.2. Correspondence from Narinder S. Pandher, Plate Owner, Taxicab Industry, re:
Suggestions for Consideration by the Taxicab Advisory Committee relating to:
Formula for issuing taxi plates
Driver training requirements
Taxi plate by-law requirements
Dealt with under Item 4.1 – Recommendation TC019-2016 8. Information Items 8.1. Taxicab Advisory Committee – 2017 Schedule of Meetings
There was Committee consensus that the 2017 Taxicab Advisory Committee meetings commence at 1:00 p.m.
9. Question Period
1. In response to a question from Zafar Tariq, Committee Member, James Bisson, Manager, Licensing Enforcement, Corporate Services, clarified the process for maintaining a Taxicab Owner Licence (Plate) when it is not in service.
2. In response to a question from Louis Gotzamanis, Committee Member, James Bisson, Manager, Licensing Enforcement, Corporate Services, explained the challenges in the City facilitating a process to publicize the availability of plates for use. Mr. Bisson advised that plates may be advertised by owners through other means.
3. In response to a question from Committee regarding the possibility of
distributing the Taxicab Advisory Committee agendas to members earlier, City Councillor Dhillon, Chair, advised that staff will review this request.
3.1-7
Minutes Taxicab Advisory Committee
2016 11 08 Page 8 of 8
10. Public Question Period – nil 11. Adjournment
Prior to adjournment, City Councillor Dhillon, Chair, advised Committee members of the need to prepare for Committee meetings in order to ensure each meeting is productive and advances the objectives of the Taxicab Advisory Committee (TAC). Councillor Dhillon suggested that, as industry leaders, members should endeavour to propose recommendations for change for consideration by the Committee. In addition, Councillor Dhillon encouraged members to discuss industry-related issues with their fellow TAC members and Council representatives on the Committee.
The following motion was considered.
TC026-2016 That the Taxicab Advisory Committee do now adjourn to meet again
on February 28, 2017 or at the call of the Chair.
Carried
__________________________________________
City Councillor G. Dhillon, Chair
3.1-8
Your Ride. Your Input.
1
4.1-1
Obtaining feedback from the public
The survey was posted on the City’s website on August 1, 2016
It remained on the website for one month
Advertising to encourage participation o Malls, recreation centres, print media ads
o City’s Webpage, social media
2,908 responses
o 2,224 complete
o 684 partial
2
4.1-2
Summary of survey findings
Commute: o Daily
personal vehicle (64%), public transit – bus (22%), rideshare (11%)
o Occasionally i.e. less than monthly
taxis (39%), carpool (35%), public transit – rail (34%)
Top considerations when choosing a ride: o Response time
o Cost
o Convenience
Availability, Use o Weekend nights was citied as difficult to get taxi/rideshare
o 57.5% of respondents used taxi in the past year
o 82.8% of respondents used rideshare in the past year
3
4.1-3
Summary of survey findings (contd.) Satisfaction
o Taxis: Average to Good satisfaction on geographic area. Low satisfaction on cost and ease of payment.
o Rideshare: High satisfaction on ease of payment
Training and Insurance o Training and screening of drivers was cited as important for both taxis
and rideshare
o Insurance requirements for rideshare should be mandated by government
Special requirements o Nearly half the respondents said they travel with bulky items
o However, majority said that special needs don’t make it difficult to find a ride
4
4.1-4
Summary of survey findings (contd.)
Regulation o 63.8% do not want rideshare to be regulated like taxis
o 21.9% want some regulation for rideshare for consumer protection
o 14.3% want taxis to have more technology options
5
4.1-5
How do you get around in Brampton? Daily Weekly Monthly Occasionally Never
Personal vehicle 64.1% 10.3% 1.5% 10.2% 13.8%
Public transit - bus 22.1% 10.5% 4.0% 25.1% 38.3%
Public transit - rail 7.8% 3.8% 5.4% 34.0% 49.0%
Taxi 2.2% 5.0% 5.6% 39.3% 47.8%
Limousine 0.2% 0.2% 0.6% 12.5% 86.6%
Region of Peel Transhelp 0.2% 0.4% 0.2% 0.9% 98.4%
Carpool 4.0% 9.8% 6.6% 34.9% 46.8%
Internet-based rideshare (e.g.
Kijiji, Facebok)
1.0% 1.2% 1.2% 5.3% 90.4%
App-based rideshare (e.g. Uber,
Hailo)
11.7% 23.8% 18.4% 26.0% 20.0%
6
4.1-6
What factors are important to you when choosing taxis or ride-share services (e.g. Uber, etc) Very Important Somewhat
Important
Not Important
Convenience 89.9% 8.4% 1.6%
Response time 92.1% 6.7% 1.1%
Cost 91.1% 7.3% 1.6%
Driver courtesy 74.9% 22.5% 2.5%
Vehicle/driver safety 86.0% 12.4% 1.6%
Ease of payment 85.3% 12.7% 2.0%
Ability to accommodate
disability
30.6% 27.2% 42.1%
7
4.1-7
Are there certain times of day it’s difficult for you to get a taxi or ride-share in Brampton?
8
4.1-8
When is it difficult for you to get a taxi or ride-share in Brampton?
Daytime Evening Late Night
Weekday 32.1% 22.9% 44.9%
Weekends 16.1% 22.7% 61.2%
9
4.1-9
Have you used a licensed taxi or limousine service in the City of Brampton over the past year?
10
4.1-10
When thinking about the taxis or limousines you used in the past year, how satisfied were you with…
Poor Fair Average Good Excellent
Geographic area
served
13.6% 18.4% 30.1% 25.7% 12.1%
Response time 22.6% 23.9% 26.3% 17.8% 9.4%
Cost 55.4% 18.6% 16.5% 6.2% 3.3%
Driver knowledge 18.6% 24.0% 27.1% 21.1% 9.2%
Driver courtesy 25.6% 22.9% 25.9% 17.5% 8.3%
Vehicle condition 18.3% 25.2% 26.8% 20.7% 9.0%
Ease of payment 28.2% 22.4% 25.7% 16.5% 7.2%
11
4.1-11
Have you used a ride-sharing app (e.g. Uber, Hailo) in the past year?
12
4.1-12
When thinking about the ride-sharing app/s you used in the past year, how satisfied were you with… Poor Fair Average Good Excellent
Geographic area
served
2.7% 3.5% 7.4% 30.1% 56.2%
Response time 1.4% 2.4% 5.5% 25.4% 65.3%
Cost 1.7% 2.7% 7.7% 27.9% 60.0%
Driver knowledge 2.8% 4.5% 17.4% 37.6% 37.7%
Driver courtesy 1.5% 2.2% 7.4% 30.9% 57.9%
Vehicle condition 1.1% 1.5% 5.9% 29.3% 62.3%
Ease of payment 1.1% 1.0% 1.8% 11.4% 85.8%
13
4.1-13
Please rate your level of agreement with the following statements (about taxis and limousines)
Strongly
Disagree
Disagree Neither
agree nor
disagree
Agree Strongly
Agree
Taxi and limousine companies in Brampton should
be licensed and regulated by the government
8.1% 8.2% 30.7% 31.6% 21.3%
Fares for licensed taxis and limousines should be
regulated by the government
10.2% 13.2% 25.1% 28.8% 22.7%
Insurance coverage for licensed taxi and limousine
companies should be mandated by the government
4.6% 5.7% 26.0% 36.1% 27.5%
Insurance coverage for licensed taxi and limousine
companies should be verified by the government
4.2% 3.4% 23.4% 39.3% 29.6%
Licensed taxi and limousine drivers should be
trained and screened
4.0% 3.5% 13.6% 36.0% 43.0%
14
4.1-14
Rate your level of agreement with the following statements (about ride-sharing companies)
Strongly
Disagree
Disagree Neither
agree nor
disagree
Agree Strongly
Agree
Complaints about taxi and limousine
companies should be investigated by the
government
5.5% 9.0% 18.2% 38.6% 28.8%
Uber and other ride-share services in
Brampton should be licensed or regulated
by the government
16.6% 19.5% 24.3% 21.4% 18.2%
The government should regulate fares
charged by Uber and other ride-share
services in Brampton
26.9% 24.2% 21.7% 13.1% 14.0%
Insurance requirements for Uber and
similar ride-share services should be
mandated by the government
11.1% 11.4% 22.2% 33.4% 21.9%
Drivers for Uber and similar ride-share
services should be trained and screened
6.0% 7.5% 16.7% 34.7% 35.1%
15
4.1-15
Which of the following is closest to your personal point of view?
16
4.1-16
Do you have any special needs when accessing rides?
Percent who say yes
I travel with small children/infants 44.4%
I sometimes travel with a pet 21.1%
I sometimes travel with bulky items 49.9%
I use a mobility aid 3.8%
I have a visual impairment 1.9%
I travel with a service animal 0.8%
I have a hearing impairment 1.9%
I need assistance with communication 2.0%
17
4.1-17
Do these special needs make it difficult for you to access taxis, limousines, or ride-sharing apps in Brampton?
18
4.1-18
Taxicab Licensing Review
4.2-1
Licensing Model
• Licensed Driver required
• Broker’s Office within Municipality
• Submit total number of completed trips yearly
• List of all plate owners the broker dispatches to along with updates
Taxicab Broker Current Taxi Broker Proposed
• No requirement for licensed driver
• Must have an office in the GTA
• Submit total number of completed trips yearly
• List of all plate owners the broker dispatches to along with updates
4.2-2
Driver Training
Current Requirements
• No Training required
Proposed Requirements
• Proof of training for assisting passengers with disabilities.
• Proof of Accessible vehicle Training
4.2-3
English Language
Current Requirements
• No Testing Involved
Proposed Requirements
• Verbal test will be conducted. – No cost for the testing
4.2-4
Vehicle Identification
• Plate Number on either side of front fender
• Taxi plate attached to the rear of the taxi
• Roof Light of Brokerage or indicating ‘Taxi’ (independent)
• Tariff card with plate number
Current Proposed
• Plate number moved to the rear passenger doors or rear fender.
• Taxi plate placement unchanged
• Roof light remains unchanged
• Plate number on the interior of the vehicle either on the tariff card or rear passenger window
4.2-5
Plate Number Placement
4.2-6
Current Pricing
• Tariff Rate:
– $4.25 for the first 141 meters and
– $0.25 for each additional 141 meters.
– $0.25 for every 30 seconds of waiting time.
4.2-7
Proposed Requirements • Increase of 6% to meter rate.
• set rates at or below tariff.
• Rates displayed on the rear passenger door or window
• Customer loyalty and discount coupons
– May be used in street hails and off taxi stands
• Flat Rates inside City
– Must be displayed in vehicle
4.2-8
Proposed Requirements
• Charge for additional passengers (>4 passengers)
• Excess Baggage Charge- large boxes, >6 shopping bags
• App Use
– Surge pricing
– Discounted fares
– Licence Issuer Approved Apps.
4.2-9
