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Use of FSC-certified PaperPaper certified by Forest Stewardship Council (FSC) is used, which is made from wood from FSC-certified forests.
2011Corporate Social Responsibility Report
Issued in August 2011
Oval Court Ohsaki Mark East2-17-2, Higashi Gotanda, Shinagawa-ku, Tokyo141-8664 JAPAN
Phone: +81-3-6422-7039Fax: +81-3-6422-7111
URL: http://www.toshibatec.co.jp/enE-mail: [email protected]
Contacts: Paper
Waterless Printing
Non-VOC Ink
Printing
Waterless printing, a printing process that eliminates the use of water, is adopted, taking advantage of the characteristics of printing plates made of ink-shedding material.
100% vegetable ink containing no volatile organic compounds (VOCs) is used.
CSR Promotion CenterCorporate General Affairs & Administration Group
Production and printing of the Toshiba TEC CSR Report 2011 reflect the following considerations:
1
Corporate Philosophy
Our Five Commitments-CorporatePhilosophyoftheTOSHIBATECGroup-
"Monozukuri": creating our products with pride and passion. Keeping our customers in mind all the time and everywhere.1. Weaimtoprovidetimelyproductsandserviceswithreliablequal-
ityandfunctionsaswellashighuser-friendliness,creatingvaluewithourcustomerinmindthroughoursuperiorproprietarytech-nologyandincollaborationwiththeworld'sbestpartners.
2. Wewanttofosteranopenandhealthycorporatecultureinwhichastrongprofessionalteammaytirelesslyseeknewchallenges,byrespectingtheindividualityofeachemployee,strivingtopro-moteeachone'sabilities,andimplementingafairandappropri-atesystemofevaluationandrewards.
3. Weseektocontributetowardthedevelopmentofaglobalsoci-etyasagoodcorporatecitizen,law-abidingandethical,byfulfill-ingourresponsibilitiestowardeachcountryandcommunityinwhichweoperateandrespectinglocalcultureandhistory.
4. Weputconcernfortheenvironmentasapriorityinallourbusi-nessactivitiessoastoprotectpeople'ssafetyandhealthaswellastheworld'snaturalresources.
5. Weendeavortomaximizeourcorporatevalue,andonthebasisofsoundandtransparentmanagement,westrive toachieveappropriateprofitsandreserves,constantlyseektoimplementmanagementinnovationandenergeticallyinvestinresearchanddevelopment,amongothers, inordertomeettheexpectationsofourshareholders.
Regarding the "TOSHIBA TEC GROUP CSR REPORT 2011"
TheTOSHIBATECGrouprecognizesthatconsider-
ationtowardallstakeholders,includingcustomers,
employees,communities, theenvironmentand
shareholders, isnecessaryforsoundbusinessac-
tivities.
WehaveissuedthisCSRReporthopingtheTOSHI-
BATECGroup’ssystemsandactivities,basedon
suchpolicy,areunderstoodbyasmanystakehold-
ersaspossible.
ThisReportemphasizes theCSRactivities from
threepointsofview:“PEOPLE&TOSHIBATEC,”“EN-
VIRONMENT&TOSHIBATEC”and“MANAGEMENT,”
toenableourstakeholderstoeasilycomprehend
ourconceptsandsystemsregardingvariousactivi-
ties. WeutilizethisReportasatoolforcommuni-
cationwiththestakeholders,andkeepstrivingto
improvethecontentswiththehelpofyourvalu-
ablecomments.
Relations with Stakeholders
Weaimtodevelopourcorporationtogetherwithstakehold-
erswhileembracingthesupportfromstakeholdersaround
theworld,alongwithfulfillingtheCorporatePhilosophy"Our
FiveCommitments."
TOSHIBA TECGroup's
commitmentswith
stakeholders
Employees Customers
Local communities Shareholders
Environment Suppliers
Respect for individuality
Development of global society
Environmental protection consciousness throughout all business activities
Maximization of corporate value
Preferential procurement from CSR-conscious suppliers
Value creation for customers
Reliablequalityandperformance,highuser-friendlinessTimelysupply
Soundandtransparentmanage-mentEnsuringappropriateprofitsandreserves
BetterbusinesspartnershipwithsuppliersPromotingCSR incollaborationwithsuppliers
FairandappropriatesystemofevaluationandrewardsOpenandinvigoratingcorporateculture
Highethicsandlaw-abidingspiritRespectforcultureandhistory
People'shealthandsafetyProtection/conservationofglobalresources
�
INTRODUCTION PEOPLE & TOSHIBA TEC
ENVIRONMENT & TOSHIBA TEC
MANAGEMENT THIRD-PARTY COMMENTS
Corporate Profile
Firm Name: TOSHIBATECCORPORATION
Head Office: OvalCourtOhsakiMarkEast2-17-2, HigashiGotanda,Shinagawa-ku, Tokyo141-8664JAPAN
President and Chief Executive Officer :MamoruSuzuki
Established: February21,1950
Paid-in Capital:39.9billionyen(ListedintheFirstSectionoftheTokyoStockExchange)
Net sales : 362.3billionyen(endingMarch2011)
Number of Employees :20,259(asofMarch2011,onaconsoli-datedbasis)
Scope of This Report
Reporting Period: Fiscal2010(April2010toMarch2011)
Report Scope: Inprinciple,TOSHIBATECGroup (TOSHIBATECCorporationandits
consolidatedaffiliates)
Environmental Data: TOSHIBATECCorporationanditsconsolidatedaffiliates
Release Timing
Previous Edition: August2010
Next Edition: ScheduledforAugust2012
Reference Guidelines
GRI(GlobalReportingInitiative)“SustainabilityReportingGuideline3rdEdition(G3)”
MinistryoftheEnvironment“EnvironmentalReportGuidelines”(Fiscal2007Edition)“EnvironmentalAccountingGuidelines”(Fiscal2005Edi-tion)
c o n t e n t s
CORPORATE PHILOSOPHY,
EDITORIAL POLICY, CONTENTS . . . . 1
TOP MESSAGE . . . . . . . . . . . . . . . . . . 3
TOPICS . . . . . . . . . . . . . . . . . . . . . . . . 5
BUSINESS OPERATION . . . . . . . . . . . 8
CUSTOMERS . . . . . . . . . . . . . . . . . . . . 9
EMPLOYEES . . . . . . . . . . . . . . . . . . . 11
SHAREHOLDERS/INVESTORS . . . . . 13
SUPPLIERS . . . . . . . . . . . . . . . . . . . . . 14
PHILANTHROPY . . . . . . . . . . . . . . . . 15
SUSTAINABILITY MANAGEMENT . . . 19
ECO-PRODUCTS . . . . . . . . . . . . . . . 23
ECO-PROCESS . . . . . . . . . . . . . . . . . 27
ECO-PROGRAM . . . . . . . . . . . . . . . 29
CSR MANAGEMENT/
CORPORATE GOVERNANCE . . . . . 31
COMPLIANCE . . . . . . . . . . . . . . . . . 32
THIRD-PARTY COMMENTS . . . . . . . 33
WEBSITE . . . . . . . . . . . . . . . . . . . . . . 34
INTRODUCTION
PEOPLE & TOSHIBA TEC
ENVIRONMENT & TOSHIBA TEC
MANAGEMENT
THIRD-PARTYCOMMENTS
3
TOP MESSAGE 2011
Aspiring to be a Beloved and Trusted Global Enterprise based
on "Our Five Commitments"
Corporate Social Responsibility, or CSR, forms a major foundation for the roles and values of the corpo-ration. As it marks its 61st anniversary, how does the TOSHIBA TEC Group, which is supported by a large number of stakeholders and is in the process of expanding its operations, consider and implement CSR?Mr. Mamoru Suzuki, President and CRO* of the corporation, provides us with a direct message from his position in senior management at the TOSHIBA TEC Group.
CSR of TOSHIBA TEC
Please explain TOSHIBA TEC's CSR commitments."PromotionofCSRManagement"providesthefoundationforTheTOSHIBATECGroup'sbusinessactivitiesandtheCorporatePhilosophy"OurFiveCommitments" iswhatthosebusinessac-tivitiesarebasedon.
Whenallemployeesfullyunderstandeachoneof"OurFiveCom-mitments"andapplythecommitmentstotheiroperations,Ibe-lievesucheffortsleadtoCSRmanagementandsoundbusinessactivities.I thinkcompliance,accountabilityandcorporatetransparencyareofimportanceinCSRmanagement.Wealwaysdrawtheattentionofallemployees,both inJapanandoverseas, tocompliance.FivecommitteesresponsibleforCustomerSatisfaction,HumanRights&Employees,Philanthropy,EnvironmentalProtectionandRiskCompliancearesystematizedundertheCSRPromotionCommittee.Byaskingemployeestothoroughlyensurecomplianceandwillinglyimplementactivities,weproviderobusteducationandtrainingtoeliminatedeviationsinstandards.
CSR Promotion Structure
President and CEO
CSR Promotion Committee
Customer Satisfaction Promotion Committee
Human Rights & Employees Committee
Social Contribution Comm
ittee
Environmental Protection Council
Risk Compliance Com
mittee
CSR Promotion Center
* CRO: Chief Risk-Compliance Management Offi cer
Our Five Commitments-CorporatePhilosophyoftheTOSHIBATECGroup-
"Monozukuri":creatingourproductswithprideandpassion.Keepingourcustomersinmindallthetimeandeverywhere.
1. Weaimtoprovidetimelyproductsandserviceswithreliablequalityandfunctionsaswellashighuser-friendliness,creatingvaluewithourcustomerinmindthroughoursuperiorpropri-etarytechnologyand incollaborationwiththeworld'sbestpartners.
2. Wewanttofosteranopenandhealthycorporateculture inwhichastrongprofessionalteammaytirelesslyseeknewchal-lenges,byrespectingtheindividualityofeachemployee,striv-ingtopromoteeachone'sabilities,andimplementingafairandappropriatesystemofevaluationandrewards.
3. Weseektocontributetowardthedevelopmentofaglobalsoci-etyasagoodcorporatecitizen,law-abidingandethical,byful-fillingourresponsibilitiestowardeachcountryandcommunityinwhichweoperateandrespectinglocalcultureandhistory.
4. Weputconcernfortheenvironmentasapriorityinallourbusi-nessactivitiessoastoprotectpeople'ssafetyandhealthaswellastheworld'snaturalresources.
5. Weendeavortomaximizeourcorporatevalue,andonthebasisofsoundandtransparentmanagement,westrivetoachieveappropriateprofitsandreserves,constantlyseektoimplementmanagementinnovationandenergetically invest inresearchanddevelopment,amongothers,inordertomeettheexpecta-tionsofourshareholders.
Mamoru SuzukiPresidentandChiefExecutiveOfficer
July2011
�
Accountabilityistoallowwhatwearedoingtobeexplainedtoourstakeholders inaneasy-to-understandmannerandtobeclearlyviewedbyincreasingcorporatetransparency.Forexam-ple,whenanyeventoccurs,weneedtounderstandanddeter-minethecausesofandbackgroundtotheevent,afterwhichthecompanyinformsourstakeholdersofthedetails, insteadofjustprovidingperfunctorynotification.Inaddition,weorganizethequalityassurancesystemonaglobalbasiswhilestrivingtoprovideproductsandservices,whichcus-tomerscanusewithease,inordertodischargethemanufactur-er'sdutytoensureproductsafetytopreventaccidents,whichen-dangerhumanlifeandsafety,fromoccurring.Atthesametime,wealwaysmakeeffortstoboostourqualitylevelsbybenchmark-ingcompetitors'productsasameansofascertainingquality.
Great East Japan Earthquake
The Great East Japan Earthquake occurred on March 11, 2011.Please explain the changes brought about by the aftermath of the disaster.
Firstofall,Iwouldliketoexpressmydeepestsympathytoallvic-timsandsufferersoftheearthquake,andtrulyhopefortheearli-estreconstructionoftheaffectedareas.Thisdisasterremindedusoftheinherentthreatfromnature.TheTOSHIBATECGrouphastheBusinessContinuityPlanorBCP.Theearthquakeandtsunamimadeusrealizekeenlyhowdeficientourpreviousdisasterassumptionshadbeen.Followingthedi-sasterweinitiatedapromptreviewontheareasthatrequireim-provementasamatterofpriority.
Ourofficebuildingsufferedpartialstructuraldamage,whichwasfortunatelynotsevere.Aswasreportedinotherindustries,Iwassurprisedtolearnthatmanyofoursuppliersofpartsandmateri-alsarecenteredintheTohokuregion.Wehaveattemptedtoop-erateinamultivendorenvironment,butithasbeenthecasethatvendorshaveeventuallybeenconcentratedinoneregion.Giventhefactthatanin-housecommunicationsystemneedstobedevelopedtoensureastablesupplyofproductsandlogistics,Irealizethereareplentyofissuestothinkoverandaddress.
What assistance did the TOSHIBA TEC Group provide?ThefirstthingtheTOSHIBATECGroupdidwastoprovidesup-pliestoemployeesandtheirfamiliesaffectedbytheearthquake.Sinceweheardtheywereshortoffoodandwater,weobtainednecessarysuppliesfromtheKansaiandKyushuregionsandde-liveredthemviaNiigata.
Inaddition,wemaderepairstodamagedhomesthroughdona-tions.Forcustomersandsuppliers,weofferedourcopiersandMFPs,registersandcoin-operatedfullyautomaticwasher-dryers,withthecoinoperationfunctiondisabled,ona long-termfree-of-chargebasis,throughlocalchambersofcommerce.Aswemoveforwarditwillbeimportanttothinkaboutwhatassistancewecanofferinthelongterm.
Business Activities as a Global Enterprise
Please explain specific activities as a global enterprise.Firstofall,withregardtotheideaoflimitedresources,ourmajormissionasaglobalenterpriseistofindwaystosaveandreuseresources,andestablishasystembywhichtoachievethat.Bygivingtopprioritytotheconservationandprotectionoftheworld'snaturalresources,theTOSHIBAGroup,asseeninthe"Ac-tionPlan,"andtheTOSHIBATECGroupasseeninthe"Environ-mentalPlan,"worktoreducegreenhousegas(CO2)emissionsaswellastheenvironmentalimpactofbusinessactivitiesthroughourproducts,developmentefforts,salesandservices.Onemorethingtoconsider ishumanresources.Avarietyofpeopleliveonearth,ofdifficultraces,gendersandages,eachwiththeirownindividualityandpersonality.Wedevoteourenergiestotheutilizationanddevelopmentofhumanresourcesandthecre-ationofanenvironmentwhereindividualswithdifferentperson-alitiescanlearnfromeachotherandwherediversityisrespected.
Stakeholder
What are your thoughts on stakeholders' expectations?Theultimatecorporatemissionistogrow,remaininbusinessandproduceprofits.ThefoundationtoachievethismissionisCSR.Corporatetransparencyisessentialalongwithimprovementinbusinessperformance.Transparency,inotherwords,theachieve-mentofaccountability,canpresenttheresultsofcorporateac-tivitiestosociety.Ithinkthatsuchcommunicationskillsarenowneededmorethanever.Theconcernsandrequirementsofsocietyandstakeholdersarechangingregularlyaccordingtothetimeandenvironment.Ibe-lieveitisimportanttoproperlycomprehendandrespondtotheirexpectationsthroughvariousopportunitiesforcommunication.
TOSHIBA TEC GROUP CSR REPORT �011
5
Customer Point of View
Honorable Mention (in Category) Awarded in the Japan Manual Contest 2010
Theoperator'smanual"ToshibaMultifunctionalDigitalSystemsQuickStartGuidee-STUDIO255/355/455"cre-atedbyTOSHIBATECDocumentProcessingSystemsCo.,Ltd.wasawardedanhonorablementioninthecategory"UsageManuals--GeneralUsers"*1 intheJapanManualContest2010inAugust2010*2.( SeePage10.)
Reason for being awarded
the prizeThis operator's manual was improved for the ease of use of customers, by going back to the basics of compilation for operator's manuals.
B/W MFPe-STUDIO255/355/455
B/W MFPB/W MFP
Office Solutions
Inkjet Head
Total SolutionsFor the Highest Level of Environmental Performance
*1 Manuals describing important points and operating information for general users.*2 Only one manual contest held by the Japan Technical Communicators Association. http://www.jtca.org/en/tc_award/index.html*3 TOSHIBA TEC Solution Services Corporation received the award under its former name of "TEC Engineering Corporation."
BiodiversityBiodiversity Point of View
The ink circulation system h a s r e d u c e d b y 3 0 t o 50% of the amount of ink wasted, compared to the previous model.
Approximately 70% of elec tricit y con-sumption and the size of the MFP have been reduced. ( See Page 24.)
Aspiring to be an Enterprise that Satisfies All Stakeholders
We make daily eff orts to devise and create environmentally conscious products or ECPs with the highest level of environ-mental performance. We also strive to realize a better global environment with customers through promotion of ECPs.In addition, we implement CSR activities from every point of view to aspire to be an enterprise that satisfi es all stake-holders.
Topics 2011
InordertohavegoodcommunicationwithstakeholdersinChina,TOSHIBATECINFORMATIONSYSTEMS(SHEN-Z H E N ) C O. , LT D. h a sacquired naming rightsforgiantpandas,whichenjoy extremely highpopularity in Japan, inreturnforsupportingtheexpensesofbreedinggi-antpandas.TwinpandasnamedafterTOSHIBAaregrowingingoodhealth.
Inkjet Head CF-1Twin pandas named after TOSHIBA
INTRODUCTION PEOPLE & TOSHIBA TEC
ENVIRONMENT & TOSHIBA TEC
MANAGEMENT THIRD-PARTY COMMENTS
6
Point of View of Philanthropy
Customer Point of View
Delivery of Lectures
Approach to Universal Design
TOSHIBATECSolutionServicesCorporationvisitselemen-taryandspecial-needsschoolstoprovidelecturesonsuchthemes"experienceascashier"and"hands-onsciencepro-gram."Thegoalistocarryoutactivitiesfocusingonchildrenandleadingtoenvironmentaleducation,promotionofsci-enceandmathematics,aswellasworkexperience.Infiscal2010,wewonthejury'sspecialawardatthe"FirstCareer Education Award" sponsored by the Ministry ofEconomy,TradeandIndustry,andthepresidentialawardforcorporatecitizenshipachievementsatthe"ToshibaASHITAAward."
UniversalDesign(UD)is"todesignproducts,buildingsandenvironments,whichallowsasmanypeopleaspossible,re-gardlessofageorwhethertheyhavedisabilities,touseandoperate."TOSHIBATECCorporationaimstoachieveUDap-propriateforourproducts,onthebasisofresearchesandtestsonUD,andstudyofcommercialization,withcooperationofvariousus-ers, includingbeginners,expertsandpersonswithdisabilities.
POS terminal for supermarkets and mass retailersWILLPOS-Unity M-8000
POS terminal for supermarkets and mass retailersPOS terminal for supermarkets and mass retailers
Retail Solutions
Next-generation barcode printerIndustrial Barcode Printers B-EXNext-generation barcode printer
Supply Chain Solutions
Total SolutionsFor the Highest Level of Environmental Performance
Global Point of View
Expansion of Carbon-Offset ProgramsTOSHIBATECGermanyImagingSystemsGmbHexpandedthepro-visionofthecarbon-offsetprogramtomainlandEuropeancoun-triesin2010,whichTOSHIBATECU.K.ImagingSystemsLtd.startedtoprovideintheUnitedKing-domin2009.Thisprogramprovidesasystemforuserstotakepart inanenviron-mentalcontributionprojectaccordingtotheamountofCO2emittedfromMFPs.ItisscheduledtobeexpandedtoPOSsystemsandbarcodeprintersinfiscal2011.
The carbon-off set program is implemented in Kenya.
The Inter nat ional ENERGY STAR (20 0 9) was acquired for the first time for barcode printers.
Standby power consumption: 69% (100 V) reduction 56% (200 V) reduction
This model has succeeded in al-most doubling the throughput, and reducing standby power consumption by approximately 8%, compared to the previous model. ( See Page 24.)
Honored by Intel Corporation.Achievement in collaborative develop-ment was recog-nized and a tes-timonial plaque was awarded.
*3
TOSHIBA TEC GROUP CSR REPORT �011
�
Laundryserviceswereprovidedtothesufferers inTagajo,Miyagi. Izunokuni,oneofthesistercitiesofTagajo inthedisaster-affectedregion,offeredsupport,andTOSEIElectricCorporationlocatedinIzunokunitooktheleadintheseac-tivities.Thevehiclenormallyusedforexhibition/demonstra-tion,whichcontainedonecommercialwasher/dryerandtwodryers,wasdispatchedtoevacuationcentersinTagajo,whereitprovidedlaundryservices.
Response to the Great East Japan Earthquake
We would like to express our deepest sympathy to all victims and sufferers of the Great East Japan Earthquake. We truly hope for the earliest reconstruction of the affected areas.The TOSHIBA TEC Group took action in response to the disaster by appointing the President and CEO as the chief of a response headquarters and setting up a control task force immedi-ately after the Great East Japan Earthquake.This CSR Report provides details of the TOSHIBA TEC Group's responses as of the end of June 2011.
Major Relief Activities
2 Provision of Laundry Services
3 Fundraising from Employees
DonationswereraisedfromtheemployeesoftheTOSHIBAGroupinJapan,incooperationwiththelaborunion.Inad-dition,donationsandmessagesofsupportweresentfromemployeesofgroupcompaniesallovertheworld.
4 Utilization of Philanthropy Fund
Anadditionalcontributionwasmadebythe"TOSHIBATECPhilanthropyFund,"forthepurposeofassistingtherecoveryoftheretaildistributionindustry.
5 TOSHIBA TEC Group's Electricity Savings
Immediatelyaftertheearthquake,allpossiblemeasurestosaveelectricityweretaken,byturningoffadvertisinglights,controllingairconditioning,partiallystoppingelevatorop-eration,implementing"COOLBIZ"atanearlydate,andus-ingthepower-savingmodeoncomputersintheofficesandbranchesoftheTOSHIBATECGroup,alongwithreducingopeninghoursattheOsakiOffice.TheentireTOSHIBATECGroupispromotingelectricitycon-servationduringpeakdemandperiodsforelectricityinthesummermonthsasameansofreducingelectricityconsump-tioninaccordancewithgovernmentpolicy.Real-timemoni-toringsystemsforelectricityusagehavebeeninstalledintheShizuokaBusinessCentersinceJune2011.TheTOSHIBATECGroupmakesefforttoreduceelectricityusageduringpeakelectricityconsumptionperiodsbyimplementingsuchmeasuresaschangingholidays,adoptingdaylight-savingtime,adjustingworkinghoursandworkingflexiblehours.
1 Provision of MFPs and Cash Registers Free of Charge
Copiers,MFPsandcashreg-isterswereprovidedtothechambersofcommerce,localgovernmentoffices, touristassociations, localshoppingareas and users in the af-fectedareas.
REPORT
INTRODUCTION PEOPLE & TOSHIBA TEC
ENVIRONMENT & TOSHIBA TEC
MANAGEMENT THIRD-PARTY COMMENTS
8
BUSINESS OPERATIONTheTOSHIBATECGroupproductsarewidelyused invarious fieldssuchas instoresandof-fices.Wepromotebusinessactivitieswhilekeepinginmindthesupportfromourstakeholdersaroundtheworld.
Our Mission is to Contribute to the World through “Monozukuri.”
0
100
200
300
400
500(billion yen)
Ratio of products to
net sales by business
in fiscal 2010
Document SolutionsBusiness Group
44%
System SolutionsBusiness Group 45%
International POS, AI & Printer Business Operations 11%
In Japan
239.9203.0 190.8
270.9289.9
231.8
169.4
195.2 Outside
Japan
2006 2007 2008 2009 2010 (Fisical year)
173.9
188.4
Net Sales (consolidated)
Total Solutions
Business Operation of the TOSHIBA TEC GroupTheTOSHIBATECGroupisgloballydevelopingtotalsolutionssharingtherespectiveadvantagesandsaleschannelsofRe-tailSolutions,OfficeSolutionsandSupplyChainSolutionswhiledeepeningmobilecollaborationamongtheseoperations.
Retail Solutions Offi ce Solutions
Supply Chain Solutions Inkjet Head
RetailSolutionsOperationsoffersolutionsforawiderangeofbusinesstypesandcategories,suchasmassretailers,conveniencestores,specialtys tores and res t aurant s ,throughavarietyofprod-ucts including POS sys-tems,electroniccash registersandcomputingscales.
OfficeSolutionsOperationsoffernewvaluesandsolutionsbasedonthecombinationofDigitalMul-tifunctionPeripherals(MFP),amustforof-ficework,withnet-work devices andsoftware.
SupplyChainSolutionsOperationsofferinfrastruc-turesandsolutionsnecessaryforsoci-etythroughautoIDsystemsutilizingbarcodesorRFID,andvarioustypesofprinters.
The InkjetBusinessGroupoffers inkjetheadsen-ablinghighqualityprintingtothe inkjetprintingmarketforvariousindustries.
UV curable ink enables printing on various types of materials. (The above is a sample of printing on a tile.)
TOSHIBA TEC GROUP CSR REPORT �011
�
Wearepromotingqualityassuranceactivitiesthroughoutthecompany,basedonthevoiceofcustomers.
To Be Trusted by Customers
Preciselycapturingthevoiceofcustomers(VOC)andof-feringqualityandservicesbeyondcustomers’expecta-tions.Wethinkthisisthesourceofcustomertrust.Intheproductplanninganddevelopmentphases,wecreateat-tractiveproductsandestablishareliablesystemthroughsimulationsanddesignevaluationsbasedonassump-tionsrelatingtoeverypossibleusageenvironmentandcondition.Inaddition,wedevoteourenergiestopredict-ingscenariosinwhichproductfailuresoraccidentsmayoccurasameansofpreventingsuchoccurrences,andevaluatetheactualproductorsystemforafinalconfir-mationofsafety,allowingcustomerstousethemwithpeaceofmind.Asaresult,wehaveachievedareductioninfailuresafterinstallationorsafety-relatedaccidents,andhaveensuredsafetyandreliabilityforcustomers.
To Provide Safety and Security
Weconductdesignreviewstoevaluatefunctionsandreliabilityaswellasproductsafetyreviewstoevaluatesafetyineachphaseofproductplanning,design,devel-opment,manufacturinganddistribution,asthebasisforourqualitymanagementattheTOSHIBATECGroupandamarkerofourcommitmenttosafetyandreliability.WeadoptthePersonamethodandR-Mapforriskmanage-ment,toassumeusageofproductsfromacustomerstandpoint, iden-tify risks and prevent them fromoccurring,aswellascomplywithlawsandregulationsinandoutsideJapan,thusleadingtocommercial-ization.Theseeffortshaveresulted
Producing Safe and Reliable Quality Products
inuswinningtheMETIMinisterAwardastheBestCon-tributortoProductSafetyinfiscal2009,encouragingustocontinuesucheffortswithconfidence.
To Help Customers Use Products with Ease
TheTOSHIBATECGrouppreparesservicesystemsonaworldwidebasisaswellasinJapan,toenablecustomerstoalwaysusetheproductswitheaseintheirbestcondi-tion.Thevoiceofcustomers,receivedathelpdesksorduringvisitsforperiodicalmaintenanceorrepairs,isimmense-lyvaluablefortheTOSHIBATECGroup.Intheeventthatinformationregardingaseriousprod-uctaccident is sent tous,wearewellpositionedtorespondtotheaccidentquicklyandwithsincerity, inaccordancewith instructionssetoutbythePresidentandCEO.Atthistime,thechiefqualityofficer(CQO)isresponsibleforimplementation.
To Develop Human Resources and Quality-Centered Company Culture
Whiledevelopingspecialistsinproductsafety,reliabil-ityandriskassessment,theTOSHIBATECGroupmakeseffortstoattainevenhigherlevelsofability,aswellasworkingontechnical researchtoensurequalitythatreassurescustomers,onthebasisofthe“TOSHIBATECGroup’sBasicPolicyonTheProductSafety.”Also,weprovideeducationtoengineerstoallowthemtoacquirebasicskillsandstandardsofconductrelatedtoquality,reliability,safety,andcompliancealongwithengineeringethics.
Basic Policy on The Product SafetyThe TOSHIBA TEC Group recognizes that our topprioritymissionisgainingthetrustofthecustom-ersandcommunitiesregardingtheproductsafetythroughoutthelifecycleofeveryproductmanufac-turedanddistributed,definesandfaithfully imple-mentstheCorporatePolicy.
1) Compliancewithlawsandregulations2) Establishmentofavoluntaryactionplanfor
productsafety3) Qualitycontrolsystemensuringsafetyand
security4) Properactiontoaccidents5) Measurestoavoidmisuses
Basic policy on the product safety http://www.toshibatec.co.jp/csr/group/safety/ in Japanese only
Centralized monitoring zoneFull-time staff continuously monitors customer networks displayed on the large screen at all hours.
CUSTOMERS
INTRODUCTION PEOPLE & TOSHIBA TEC
ENVIRONMENT & TOSHIBA TEC
MANAGEMENT THIRD-PARTY COMMENTS
10
The TOSHIBA TEC Group exercises its business activities, while giving top priority to providing products and services, which satisfy and please customers from the customers’ point of view.
Respecting the Voice of Customers
"We aim to provide timely products and services with reliable quality and functions as well as high user-friendliness, creating value with our customer in mind through our superior proprietary technology and in col-laboration with the world's best partners." is defined in the TOSHIBA TEC Group’s Corporate Philosophy.The TOSHIBA TEC Group exercises its business activi-ties, while giving top priority to providing products and services, which satisfy and please customers. From this perspective, each employee needs to think and behave from the customers’ point of view, by asking himself or herself what customers want and what value is impor-tant for customers, to realize this ideal stance.
Customer Satisfaction Policy
The TOSHIBA TEC Group aims to deliver maximum cus-tomer satisfaction (CS) in terms of products, systems and services and communication with customers based on the "TOSHIBA Group CS Promotion Policy" estab-lished in 2003.
Providing Products and Services that Satisfy Customers
Improvements in Customer Satisfaction
Toshiba MFP Operator's Manual Awarded Hon-orable Mention in Category in the Japan Manu-al Contest 2010We think the simplicity of how to use a product signifi-cantly affects customer satisfaction. As one of the ap-proaches to improve simplicity, the TOSHIBA TEC Group aims to improve product-related documents including operator's manuals.As an indication of the improvement, the operator's manual "Toshiba Multifunctional Digital Systems Quick S t a r t G u i d e e - S T U -DIO255/355/455" created by TOSHIBA TEC Docu-ment Processing Systems Co., Ltd. was awarded an honorable mention in the category "Usage Manuals--General Users" in the Ja-pan Manual Contest 2010 (held by the Japan Techni-cal Communicators Asso-ciation) in August 2010.
JapanTechnicalCommunicatorsAssociationhttp://www.jtca.org/en/tc_award/index.html
As the staff members of the oper-ator's manual department, we are operating a working group for con-tinuous improvement in the quality
of operator's manuals.A variety of functions such as copying, fac-simile transmission/reception and scanning via a network are integrated in the MFP. We cre-ate operator's manuals while discussing easy-t o - u n d e r s t a n d descriptions to e n a b l e a f i r s t-time user to suc-cessfully engage i n t h e d e s i r e d operation on the MFP.
TOSHIBATECDocumentProcessingSystemsCo.,Ltd.
Key persons
TOSHIBA Group CS Promotion PolicyWe make the voice of customers the starting point for all ideas and provide products, systems and services that deliver customer satisfaction.
1. We provide products, systems and services that are safe and reliable.
2. We respond to requests and inquiries from customers sincerely, rapidly and appropri-ately.
3. We value the voice of customers and endeav-or to develop and improve products, systems and services to deliver customer satisfaction.
4. We provide appropriate information to cus-tomers.
5. We protect personal data provided by cus-tomers.
CUSTOMERS
TOSHIBA TEC GROUP CSR REPORT �011
11
Education and Training System
Theeducationandtrainingsystemconsistsofseveraltraining programs, to enable employees to acquiresophisticatedexpertise inconjunctionwiththeirowngoals and aspirations, to provide education includ-ingcomplianceeducationforallemployeesthroughenlightenmentactivities,andtoprovideeducationac-cordingtotheirpositionateverylevelthroughoutcor-poratelife.Avarietyoftrainingcoursesareprovidedinresponsetoindividualemployeesandtaskneeds.Education according to PositionStartingwithavarietyofintroductiontrainingprogramstonewemployees,grouptrainingisprovidedfornewlyappointeddeputyspecialists,andbasicknowledgeformanagementregardingcomplianceandcorporateac-countingisprovidedformanagers.Afteradeterminedperiod,grouptrainingisprovidedforthesemanagerstoimprovehumanskillssuchascoaching.Forgeneralmanagers,grouptrainingandtrainingbyexternal instructorsareprovidedwiththepurposeofimprovingconceptualskillstodevisestrategiesfromatopmanagement’spointofview.Global Personnel Development CourseUnderthecurrentbusinessenvironment,theneedforper-sonnelwhocanplayimportantroleswithintheinternationalarenaismagnified.TOSHIBATECCorporationestablishedtheglobalpersonneldevelopmentcourseforyoungemployeestomid-careeremployees,tosystematicallydevelophumanresourceswith inge-nuity,culturalenrich-mentandasenseofinternationalism, aswellaslanguageabil-ity.
Everyemployee is respected,whileproperevaluationsandrewardsarepracticed.Safetycon-trolandhealthcarearepositionedasatoppriorityissueformanagement.
Basic Policy on Human Resources
TheTOSHIBATECGrouprespectseveryemployeeandstrivestoimproveeachemployee’scapabilities.TheTOSHIBATECGrouppracticesfairandproperevalu-ationsandrewards,aswellascreatesanopen,broad-mindedandsoundorganizationalculture. Inaddition,byprovidingaworkingenvironmentwheremotivatedpersonnelcanbringtheircapabilitiesintofullplay,whilestrikingabalancebetweenworkandfamily,theGroupestablishesarewardsystemforallhumanresourcesasitisanessentialsupportsystemforitsemployeestoformapowerfulprofessionalgroupwhichkeepsonchalleng-ingitself.
Personnel System
Thehumanresourcessystemisdesignedtoensureallemployeesrealizejobsatisfactionandaspiritofchal-lengetoachieveself-fulfillmentthroughtheirtasks,aswellastopracticeproperrewards,bylinkingindividualachievementswithorganizationalachievements.TOSHIBATECCorporation isdevoting itsenergiestocreatinganopen,broad-mindedandsoundorganiza-tionalculturetoformaprofessionalgroup,whocanac-centuateitsorganizationalstrengths,whilehavingeachofitsemployeesacquiremoreadvancedcapabilitiesinbecomingindependent.Human Resources Development and Utilization Systems1) Target Attribution System 2) Expertise Development Evaluation System 3) Role Assignment System 4) Utilization of In-house Job Posting5) Employment Extension System
Personnel System http://www.toshibatec.co.jp/en/csr/people/employees/#a02
Accepting and Respecting Promotion of Diversity
Onthebasisofgenderequality,TOSHIBATECCorpora-tionisaimingtoprovideaworkingenvironmentwheremotivatedpersonnelcanbringtheircapabilitiesintofullbloomregardlessofgender.Inordertosupporttheem-ployeestobalanceworkandfamily,thesystembelowisprovided:Future Generation Development Support Programs1) Child-care leave 2) Nursing-care leave 3) Short-time work 4) Annual paid holidays on an hourly basis 5) Leave for pregnant employees
Accepting and respecting promotion of diversity http://www.toshibatec.co.jp/en/csr/people/employees/#a03
Male-Female Ratio and Number of Foreign Employees for Mid-Term Target
2010 2013
(1) Ratio of female employees 12.4% 11.4%
(2) Difference of male-female ratio in manage-ment post between ages 37 and 45 23.6% 17.2%
(6.4%pointsincrease)
(3) Number of foreign employees 12 15
Employee Relations
Employment of People with Disabilities
TOSHIBATECCorporationendeavorstocreatework-ingenvironmentswherepeoplewithdisabilitiesandthosewithoutdisabilitiescanworktogetherasequals.Employeeswithdisabilitiesareinvolvedinavarietyofoperations.Jobopportunitiesforpeoplewithdisabilitiesareexpandedandworkingenvironmentsareimprovedtobringtheircapabilitiesintofullplay,throughInternetrecruitmentandvariousothertypesofforums.Rate of Employees with Disabilities
June 2009 April 2010 April 2011
TOSHIBATEC 1.91% 1.86% 1.92%
TOSHIBATECGroupinJapan 2.11% 2.21% 2.07%
EMPLOYEES
INTRODUCTION PEOPLE & TOSHIBA TEC
ENVIRONMENT & TOSHIBA TEC
MANAGEMENT THIRD-PARTY COMMENTS
12
Listening to the Voice of Employees
TOSHIBA TEC Corporation started a “TEAM Survey” in fiscal 2009, in place of the corporate philosophy sur-vey, which has been conducted to root the corporate philosophy. We use this survey to listen to the voice of employees for fostering better corporate culture and workplace, as well as to root the corporate philosophy.
Labor Management Relations
The labor contract governing laws for labor-manage-ment relations has been concluded between TOSHIBA TEC Corporation and its labor union, to foster the policy of coexistence, i.e. "corporate development encourages the economic status of its labor union members, while improvements in the economic status of its labor union members lead to corporate development." Under this policy, labor and management merge their energies to improve productivity, while openly discussing manage-ment issues and reviewing directions to deepen mutual understanding.
Health and Safety
Occupational Health and Safety Management SystemThe production group companies have been accredited with OHSAS 18001, an international occupational safety and health management system speci� cation. Addition-ally, non-production group companies launched prepa-ration for introducing the system. Thus, the TOSHIBA TEC Group will further seek safe working environments and employees’ health maintenance and promotion.
Prevention of Industrial AccidentsPromotion of employees' safety and health is set as one of priorities in corporate management. The occurrence of accidents with lost days is well below the industry av-erage, as shown below.
Level 4 Accident-Free Operations at the Shizuoka Business Center (Ohito)The Shizuoka Business Center has sustained accident-free operations at the former Ohito Business Center since October 1995, and taken further safety measures through activities of OHSAS 18001 accredited in 2008, resulting in Level 4 accident-free operations (23.7 mil-lion hours) on April 14, 2010.
A ceremony was held to honor this achievement at the Mishima Labor Standards Inspection O� ce on July 6, 2010, and Mr. Hara, General Manager of the Shizuoka Business Center received a testimonial from Mr. Ishida, Head of the Labor Standards Inspection O� ce. We will make e� orts to improve our record with the aim of creating an accident-
free, safe and comfortable workplace toward Level 5 accident-free operations (35.6 million hours) while ensuring risk assessment is appropri-ately implemented at the workplace.
Healthcare ProgramsAiming to prevent and improve lifestyle-related dis-eases, health instructions are provided by medical professionals based on the results of the annual health checkup. All employees who have worked over a certain amount of hours per month are obliged to take an inter-view and guidance with the doctor, to seek employees' health maintenance and promotion. In addition, the Re-turn to Work pro-gram is established to help employees who have taken a long -term leave adjust back into the working envi-ronment with ease, as well as prevent recurrence.
OHSAS 18001 accredited consolidated affi liates by region (production companies)
1 in America3 in
Japan3 in
Southeast Asia
1 in China
1 in Europe
Occurrence of Accidents with Lost Days (per million man-hours)
0.0
0.5
1.0
1.5
2.0
2.5
1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007
0.340.18 0.09 0.19 0.09 0.09 0.10 0.11 0 0
0.25 0.13 0.13 0.27
1.88 1.891.75 1.72 1.8 1.82 1.79 1.77 1.78 1.85 1.83 1.75 1.62
1.95 1.90
2008 2009 2010
(Fiscal year)
(Accidents)
0.13 0.13
All industries in Japan
TOSHIBA TEC
I have been responsible for health-care services since 2010. I provide health a s s i s t a n c e a s a
person familiar with everyone’s needs, while taking into account workplace culture and require-ments.I also hope to create a workplace where employees can enjoy their work. Health nurse
Key person
TOSHIBA TEC GROUP CSR REPORT �011
13
Through various avenues, we make every endeavor, so that our shareholders and investorstrustandproperlyunderstandTOSHIBATECCorporation.
Composition of Shareholders
Communication with Shareholders
TOSHIBATECCorporationrecognizestheGeneralMeet-ingofShareholdersasan important forumfordirectcommunicationwithshareholders.Byprovidingvisualizedbusinessreportingandtheman-agementplanatthegeneralmeetingofshareholders,aswellasshowroomtoursafterthemeeting,TOSHIBATECCorporationstrives foreasieranddeeperunder-standingof“TOSHIBATEC”byshareholderswhoattendthemeeting.Inaddition,TOSHIBATECCorporationpreparesanddeliversBusinessReportstoallshareholdersaswellaspostingthereportsonitswebsite.TheBusinessReportsincluding information, such as major products andexpectedachievementsaswellasoverviewsofopera-tions,arepreparedwithdiagramsandphotosforeasyunderstanding.
Shareholders/Investors Relations
Disclosure
TOSHIBATECCorporationmakesefforts topromptlydisclosepropercorporate information including itsmanagementpolicy,financialstatementsandfinancialinformation,togainthetrustofitsstakeholders,includ-ingshareholders, investorsandlocalcommunities,toensureadeeperunderstandingoftheCorporation.Inparticular,informationispromptly,properlyandfairlydisclosedbasedonin-houserules,lawsandregulationswhenimportantcorporateinformationarises.Theac-countsettlementmeetingforinstitutionalinvestorsandfinancialanalystsisheldtwiceayear.Easy-to-understand disclosure information regard-ingbusinessoperationsis immediatelypostedontheTOSHIBATECwebsite.TOSHIBATECCorporationstrictlymanagesinformationtopreventinsidertrading.Annual Communication Schedule for Fiscal 2010
Month Communications
April AnnouncementoffinancialstatementsAccountsettlementmeeting
May Announcementofmid-termmanagementplanMid-termmanagementplanmeeting
June
Distributionofnoticeregardinggeneralshare-holdersmeetingDistributionofbusinessreportsDistributionofgeneralmeetingresolutionsDisclosureoffinancialstatementsIssuanceofCSRreport
July Announcementoffirst-quarterfinancialstate-ments
October
Announcementofsecond-quarterfinancialstatementsAnnouncementofsecond-quarterfinancialstatements
December Distributionofinterimbusinessreports
January Announcementofthird-quarterfinancialstate-ments
Business Report
Individual and other shareholders
11.16%
Financialinstitutions17.55%
Japanese corporations50.75%
Non-Japanese
corporations
15.04%Composition
of Shareholdersat the end
of March 2011
Securities firms 0.65% Own shares 4.85%
Mid-term management plan meeting
SHAREHOLDERS/INVESTORS
INTRODUCTION PEOPLE & TOSHIBA TEC
ENVIRONMENT & TOSHIBA TEC
MANAGEMENT THIRD-PARTY COMMENTS
1�
Whileestablishingmutual relationshipswithsuppliersbasedontrust, throughfairandopentrade,weassignpriority toandadvancetransactionswithsuppliers,whicharecommittedtocomplyingwithlawsandregulations,upholdinghumanrightsandprotectingtheenvironment.
Procurement Policy
While theTOSHIBAGroup is running itsbusinessona global basis regarding a wide range of products,TOSHIBATECCorporation,asamemberoftheTOSHIBAGroup,strivestoconductathoroughprocurement inaccordancewiththeTOSHIBAGroupprocurementpoli-cies, inordertofulfill itssocialresponsibilitythroughfairprocurementactivities.
Compliance in Procurement
TOSHIBATECCorporationpositionscomplianceasatop-priorityitemfor"BusinessContinuanceandFurtherDevelopment"toensurecompliance inprocurementtransactions.
Promotion of CSR Procurement
Whilecommunicatingwithsuppliersonadailybasis,weaskthemtothoroughlyensurecompliancewithintheircompaniesasrequestsforsupplies.Ontheassumptionoftrouble,wealsoasksupplierstoensurethefollowing:
(1) Establishmentand improvementofasystemtopromptlycommunicatewithTOSHIBATECCorpo-ration
(2) Establishmentand improvementofasystemtopromptly respondtotroubleandminimize im-pacts
TOSHIBA TEC Partner Hotline Setup
A"TOSHIBATECPartnerHotline"whistle-blowersys-temforsuppliersissetuponthewebsiteforoutsiders.TOSHIBATECCorporationgivestopprioritytocompli-ancewithlaws,regulations,socialcustomsandcorpo-rateethicsthroughoutitsbusinessactivities.Aspartoftheefforts,asystemhasbeenestablishedandisusedtoencouragesupplierstoreportissuesandconcernswithTOSHIBATECCorporationintermsofcomplianceinpro-curementtransactions.WhensuppliersreportmattersviathePartnerHotline,TOSHIBATECCorporationstrivestoestablishmutualre-lationshipsthroughopencleantrade,aswellastobuildsoundpartnershipswithsuppliersbasedonmutualtrust.
TOSHIBA TEC Partner Hotline http://www.toshibatec.co.jp/contacts/partnerline/ in Japanese only
Procurement Policy (Abstract)BasicProcurementPolicy
(1) CompliancewithrelevantlawsandregulationsandEn-vironmentalConsiderations
(2) Promotionoffairandopentrade(3) Reinforcementofpartnershipwithsuppliers
PolicyforSelectingSuppliers(1) Thecompanycomplieswithlawsandregulations,and
placesemphasisonhumanrightsandenvironmentalconsciousness.
(2) Thecompanyhassoundbusinessoperations.(3) Thecompanyhastheabilitytosupplygoods,products,
softwareand/orservicestotheTOSHIBAGroupwithem-phasisonappropriatequality,priceanddeliverylead-time.
(4) Thecompanyiscapableofprovidingastableandcon-tinuoussupplyofgoods,products, softwareand/orservices.Alsothecompanymusthavetheflexibilitytorespondquicklytosupply/demandfluctuations.
(5) ThecompanypossessestechnologythatcontributespositivelytoTOSHIBATECGroupproducts.
SupplierExpectationsThe"TOSHIBAGroupProcurementPolicy"forsuppliers ispreparedandrequirementsrelatedtosocialresponsibilityaredescribedinits"SupplierExpectations"tothoroughlymakethemknowntosuppliers,inordertocontributetothecreationofasustainablesocietythroughsupplychains.
Procurement Policy http://www.toshibatec.co.jp/procure/plan/ in Japanese only
Compliance in Procurement
Electrical Safety LawProduct Liability Law
Green ProcurementRoHSREACH
Antitrust LawSubcontracting LawWorker Dispatch Law
Classified informationPersonal data
Compliance with relevant laws and regulations
Protection of confi-dential information
Open and fair trade
Human rights & workplace safety
Environmental protection
Quality maintenance and improvement
Compliant Procurement Control System
Compliance executives of the business groups and business divisions (General managers of business groups and business promotion divisions)
Compliance executives (General managers of the production & procurement dept. and resales pro-curement division)
Chief procurement officer:Assistanttothechiefrisk-compliancemanagementofficerDeputy procurement officer:Executiveofficerinchargeoftheprocurementgroup
Person responsible for handling (General managers of the production & procurement dept. and assign-ees of the resales procurement division)
Production & Procure-
ment Dept.
Supervised group
companies
Resales Pro-curement Division
Production depts.
or other related
divisions
Risk Compliance Committee
Executive officer in
charge of the corporate
procurement group
T h e f o l l o w i n g a r e p r o v i d e d to the business g r o u p s a n d b u s i n e s s d i v i -sions:· S u p p o r t , g u i d a n c e a n d education, etc
SUPPLIERS
TOSHIBA TEC GROUP CSR REPORT 2011
15
Local Contribution and Volunteer Activities
Utilization of Philanthropy Fund
"TOSHIBA TEC Philanthropy Fund," which consists of donations from employees accompanied by matching contributions from the Corporation, is endowed to local and nationwide social welfare and disaster victim support groups.
Donations for the Great East Japan Earthquake ( See Page 7.)
Books donated to nearby elemen-tary schools in Mishima, Shizuoka
Voluntary Participation
Hosted by Shinagawa Ward Voluntary participation in the commemorative gathering during the “Week for Persons with Disabilities”
We supported this event jointly with people who have overcome disabilities to participate actively in society.
Donation of calendars/diaries to social welfare organizations
S p a r e c a l -e n d a r s a n d diaries at work or home were donated.
Donation of laptop computers to “Save the Children”Donated computers are used for educational sup-
port of children, who lead the next generation in Vietnam and Nepal in � scal 2010, following the previous year.
Blood donor reception equipment endowed
The TOSHIBA TEC Group defines the Corporate Policy regarding "Community Relations" in its Standards Of Conduct (SOC) and gets involved in philanthropy based on this Policy.
Philanthropy
Contributions to social welfare organizations· Central Community Chest of Japan · Head o� ce (Shinagawa) region, Shizuoka (Mishima) (Izunokuni)
region Donation of blood donor reception equipment
The TOSHIBA TEC Group has promoted blood drive activities. In addition, we endowed blood donor reception equipment as indi-rect support, following the blood drive PR vehicle endowed in the previous year.
Participated in clean-up activities around the Shizuoka Business Center
Participated in clean-up activities around Participated in "Memorial Gathering"Calendars/diaries donated
Educational support pro-g r a m s f o r c h i l d r e n a r e one of the foundations for future development of the country. The introduction of computers has given a great boost to local people, as business qualit y and efficiency are expected to increase dramatically. Save the Children JAPAN
Hosted by Shizuoka Prefecture Clean-up activities around the Shizuoka Business Center
Employees participate in annual clean-up activities around the Shizuoka Business Center.
Participation in the "Pink Ribbon Smile Walk"During the Pink Ribbon Month (October) in 2010, our employees and their families joined the walking events held in Tokyo, Kobe and Sendai, following the previous year.
D o n a t i o n s t h r o u g h "Heart-Full Vendors"3 9 9 , 7 15 y e n w a s raised in � scal 2010.
PHILANTHROPY
INTRODUCTION PEOPLE & TOSHIBA TEC
ENVIRONMENT & TOSHIBA TEC
MANAGEMENT THIRD-PARTY COMMENTS
16
Support for Children Who Lead the Next Generation
Holding a company tour and work-studyAsasupportofthework-studyofelementary, juniorhighandhighschoolstudents,acompanyandshowroomtourwascar-riedout, inwhichthestudentsexperiencedinworkingasca-shiersbyusingactualPOS terminals . The"tour for employees'children"wascarriedout during the sum-mer vacation, allow-ing the children tofamiliarizethemselveswith the workplacesof their parents byseeingthematwork.
Activities to Preserve the Global Environment
Exhibition of self-checkout terminals at the summer vacation event
Ourself-checkoutterminalswereexhibitedatthesummervacationevent in "Sai-no-KuniKurashiPlaza,"allowingmanyfamiliesandchildrentoex-perienceshoppingusingtheseterminals.
Children experience "exchanging business cards"
Philanthropy Corporate Policyhttp://www.toshibatec.co.jp/en/csr/people/contribution/contribution_1/
perienceshoppingusingtheseterminals.
Donation of female offi ce uniformsWedonatedfemaleofficeuniformstorefugeecampsandrefugeesallovertheworld,followingthediscontinua-tionoftheiruseinoffices.
Donation of reused computersComputers not used for businesswereendowedtosupporttheinfor-matizationofsocialwelfareandcivicactiongroups,whichdonothaveanadvancedITenvironment.
Worldwide participation in the TOSHIBA Group's 1.5 Million Tree-Planting Project
TheTOSHIBAGroup's"1.5MillionTree-PlantingProject"toplant1.5milliontreesisbeingexpandedbothinandoutsideJapan.
Joint tree planting by the subsidiary in Germany Joint tree planting jointly by the subsidiary in Singapore
TOSHIBA TEC GROUP CSR REPORT �011
1�
TOSHIBA TEC INFORMATION SYSTEMS (SHENZHEN) CO., LTD.
Support for elementary school edu-cation (continued every year)
Schoolexpensesandstudymaterialsareprovidedtolocalchildreninneedoffinancialassistance,aswellascon-tinuoussupport forbuildingor re-constructionofelementaryschools.
Donation to the Giant Panda Breed-ing Research Base in Chengdu
ActivitiestoprotectendangeredGi-antPandasaresupported.( SeePage6.)
Tree-planting activities
Clean-up activities
* Aniconaddedtoeachactivityshowstheactivitymentionedbelow.
NewActivityBloodDriveEnvironmentalApproachVoluntaryWorkEndowment/DonationOtherActivities
Group Companies in Japan
TOSHIBA TEC SOLUTION SERVICES CORPORATION http://www.toshibatec-ttss.co.jp/ in Japanese only
Donation to the Central Community Chest of Japan Participation in blood drives Clean-up activities Support and exhibition at environmental events Eco-drive campaign Outside introduction support and in-house promotion for the
Environmental Education Program "Kids’ ISO" Delivery of environmental lectures at elementary schools
( SeePage6.)
TEC INFORMATION SYSTEMS CORPORATION Kids’ ISO
Support to theKids' ISOprogramhascontinuedsince2005.Employ-ees are Kids' ISO instructors sup-portenvironmentalmanagementactivities for fifthandsixth-gradestudents.Sixstudentsobtainedthe interna-tionalcertificatethisyear.
Collection of plastic bottle caps
T.T. BUSINESS SERVICE, CO., LTD. Donations through Heart-Full Vendors
CollaborationwithTOSHIBATECCorporation( SeePage15.) Collection of plastic bottle caps
Group Companies outside Japan
TER CORPORATION Participation in the EXPO Eco-Money Project
Byusingpublictransportationsystems, Eco-Money pointsareearned.WhenEco-Moneyexceeding a certain amountof points is donated, a tree-plantingcertificateisobtained.
Clean-up activities
Participation in blood drives Collection of plastic bottle caps
TEC MANUFACTURING CO., LTD. Clean-up activities
CollaborationwithTOSHIBATECCorporation( SeePage15.)
TEC APPLIANCE CORPORATION Participation in blood drives Collection of plastic bottle caps
TOSEI ELECTRIC CORPORATION Participation in blood drives Holding a summer festival Acceptance of internship stu-dents
AI SOLUTIONS CO., LTD. Donations through Heart-Full Vendors
Collaboration with TOSHIBATECCorporation( SeePage15.)
PASSTACK CO., LTD. Collection of plastic bottle caps
Donation to the Giant Panda Breed-
Tree-planting in Shenzen
Clean-up activity in Phoenix Mountain For-est Park, Fuyong
INTRODUCTION PEOPLE & TOSHIBA TEC
ENVIRONMENT & TOSHIBA TEC
MANAGEMENT THIRD-PARTY COMMENTS
18
TOSHIBA TEC (HK) LOGISTICS & PROCUREMENT LTD. Tree-planting activities
Employeesandtheirfamiliesparticipatedintheac-tivitytolearnabouttheimportanceofnaturalenvi-ronmenttogether.
TOSHIBA AMERICA BUSINESS SOLUTIONS, INC.* Home building volunteer
TOSHIBAAMERICABUSINESSSOLUTIONSINC.par-ticipatedintheactivitiesfor the self-support ofpeople with economicdifficulties.Forthisactiv-ity,CEOsorboardmem-bersoflocalcompaniesplayedacentral role infund-raising to buildhousesfordisabledvet-eransordisadvantagedfamilies, incooperationwiththelocalNavy.* This achievement received the "Toshiba ASHITA Award," a presiden-
tial award for corporate citizenship achievements in fi scal 2010.
Holding a Christmas eventChristmasgiftsweredeliveredtochildreninthehos-pital.
Support for elementary school educationBooksandeducationalvideosareprovidedtoel-ementaryschools.
Participation in Earth Week 2010 ActivitiesWeparticipatedinEarthWeek2010Activitiesjointlywithlocalresidents.
TOSHIBAAMERICABUSINESSSOLUTIONSINC.par-
* This achievement received the "Toshiba ASHITA Award," a presiden-
Support for elementary school education
Participation in Earth Week 2010 Activities
P.T. TEC INDONESIA Clean-up activities
Provision of internship
TOSHIBA TEC SINGAPORE ELECTRONICS PTE LTD. Tree-planting activities ( SeePage16.)
SevenTOSHIBAGroupaffiliatesareconductingtree-plantingactivities.
Company tour
1�
TOSHIBA TEC GROUP CSR REPORT �011
Environmental Promotion StructureCorporate Environmental
Protection Council
Wepracticeglobalsustainabilitywiththeaimofrealizinga low-carbonsociety,recycling-basedsocietyandnaturalsymbiosissocietybyseekingtobringtogetherbusinessandenvironmentalactivities,inordertohanddowntoournextgeneration,ourirreplaceableEarthinasoundstate.
Basic Policy for the Environment
TheBasicPolicyfortheEnvironmenthasbeenrevisedalongwiththepolicychangeto"Pro-activeEnvironmentalMan-agement"wherestakeholders'increasingdemandsforcorporateeffortsforenvironmentalmanagementareintegratedwithbusinessandenvironment,aswellasthenewadditionofbiodiversity.
Practicing Sustainability under the Corporate Philosophy and CSR Activities
Corporate Environmental Protection CouncilCorporate Environmental Protection Council
Basic Policy for the EnvironmentWe,theTOSHIBATECGroupasaglobalenterprise,whichexpandsitsoperationsonaglobalbasisunderthebusinessesofRetailSolutionsandDocumentSolutions, InkjetHeadsandassociatedservicesandsupplies,contributetosocietybyreducingourcustomers'andourenvironmentalimpactsthrough"Monozukuri,"bycreatingenvironmentallyconsciousproductsorECPs.Wepracticeglobalsustainabilitywiththeaimofrealizingalow-carbonsociety,recycling-basedsocietyandnaturalsymbiosissocietybyseekingacombinationofbusinessandenvironmentalactivities,inordertohanddowntoournextgeneration,ourirreplaceableEarthinasoundstate.Givensustainabilitymanagement,eco-products,eco-processandenvironmentalcommunicationastheimportantpillarsofsustainability,theTOSHIBATECGroupisactivelydrivingenvironmentalprotection,tocontributetothereductionofenvironmentalimpactsinbusinessfieldssuchasstoresandoffices.(1)SustainabilityManagement
· TheTOSHIBATECGroupspecifiesandpromotesobjectivesandtargetsforitsbusinessactivities,productsandservicestoassessenvironmentalimpactsincludingbiodiversity,reduceenvironmentalimpactsandpreventpollution,andcontinuallystrivestoimprovetheenvironment.
· TheTOSHIBATECGroupcompliesnotonlywithlawsandregulationsappliedincountriesorregionsallovertheworld,butalsowithindustryguidelines,whichithasendorsed,forenvironmentalprotection.
(2)Eco-Products· TheTOSHIBATECGroupreducesenvironmentalimpactsthroughoutitsproductlifecyclethroughgreenprocurementofenvironmentallyconsciousmaterials
andparts,3Rs,energyconservation,andabolitionofcertainchemicalsubstances,inordertoprovideECPsonaglobalbasis.· TheTOSHIBATECGroupadvancesdistributionofECPsandservices,tocontributetothereductionofenvironmentalimpactsoftheproductsorservices
whenusedbycustomers.· TheTOSHIBATECGroupcontributestotheestablishmentofarecycling-basedsociety,whilecollectingandrecyclingend-of-useproductsandreusingend-of-
useparts.
(3)Eco-Process· TheTOSHIBATECGroupstrivestowardresourceandenergyconservation,aswellascorrectcontrolofchemicalsubstances,forenvironmentallyconscious
production,marketingandservicing,allowingforregionalcharacteristics.· TheTOSHIBATECGroupaimsatrealizingalow-carbonsocietythrough"Monozukuri,"bycreatingECPsandimprovingtheefficiencyoflogisticsoperations.
(4)EnvironmentalCommunication· TheTOSHIBATECGroupprovidesenvironmentaleducation,conductseducationalcampaigns,andexpandseachemployee'senvironmentalawarenessto
promoteenvironmentalactivities.· TheTOSHIBATECGroupactivelyandwidelydisclosesitsenvironmentalpolicyandactivitiesinsideandoutsidetheGroup.· TheTOSHIBATECGroupparticipatesinsociety-wideenvironmentalactivitiesincooperationwithadministrations,communitiesandbodiesconcerned.
TOSHIBATECGroupRevisedinMarch2011
Sustainability of the TOSHIBA TEC GroupCorporate Philosophy CSR Activities
Practice of Sustainability
· Fourth Action Plan· Environmental Impact Assess-
ment including Biodiversity· Environmental risk manage-
ment system· TOSHIBA Group Environmental
Audit
· Provision of ECPs· Reduction of environmental
impacts throughout a life cycle· Expansion of collection, reuse
and recycling of products
· Reduction of environmental impacts at production and non-production sites
· Resource and energy-savings· Chemical substances control· Improvement in effi ciency of
"Monozukuri" and logistics operations
· Environmental education, educational campaigns
· Environmental public relations· Exhibition and participation at
environmental events· Communication with the
society
Environmental Communication
Eco-ProcessEco-ProductsSustainability Management
President and CEO
Business Group General Managers
Environmental Group Offi cers
Strategic Environmental Management Division
Executives
Environmental Promotion Division Managers of Business Groups
Business Groups
Business Centers and Offi ces
Affi liates outside Japan
Sustainability Promotion Committee
ECP Promotion Committee
Business Process Environmen-tal Promotion Committee
Affi liates in Japan
SUSTAINABILITY MANAGEMENT
�0
INTRODUCTION PEOPLE & TOSHIBA TEC
ENVIRONMENT & TOSHIBA TEC
MANAGEMENT THIRD-PARTY COMMENTS
TOSHIBA Group Environmental Audit
TheTOSHIBAGrouphasannuallyconductedtwo-dayenvironmentalauditsinaccordancewithitsproprietaryEnvironmentalAuditSystemateachproductionsiteoftheTOSHIBAGroupsince1993,topromoteenvironmen-talmanagement.TheTOSHIBAGroupalsoreflectstheresultsinitsenvironmentalmanagementandstrivestoensurecompliance.As the featuresof thisenvironmentalaudit, theauditsystembasedontheworkplaceprinciplesandnumericalevaluationisused,anditconsistsofenvironmentalman-agementauditattheheadoffice,environmentalauditofsitesandenvironmentaltechnologyauditofproducts.Theaudit isannuallycarriedoutatallproductionandnon-productionsites, inaccordancewiththenewstan-dardstoensurecomplianceandcompletetheactionplan.PersonsatproductionsitesoutsideJapanhavebeenqualifiedasauditors,toparticipateintheenvironmentalauditofsites.Thiswillhelpusperformmorespecificenvironmentalactivitiesineveryregion.
Fourth Environmental Action Plan (Former Fourth Voluntary Plan for Environmental Protection)
Allgoalsforitemsregardingeco-productsandeco-processwereachievedinfiscal2010.Infiscal2011,anewproduc-tionsitewillstartoperationsinChina.Thisnewproductionsitewillbecomeengagedmainlyinpartprocessing,thuswillconsumemoreenergy,comparedtotheexistingassemblysites.Therateofenergy-intensivemanufacturedprod-uctswillincreasealsoinJapan.Therefore,asgoalsforandafterfiscal2011,valuesareincreasedcomparedtotheresultsinfiscal2010.SinceCO2emissionsrelatingtopowergenerationinJapanareexpectedtochangeduetotheeffectsoftheGreatEastJapanEarthquake,trendsneedtobeassessedtoexaminetargetsforenergy-originatedCO2emissions.WewillcontinueeffortstorestrainemissionsofCO2,wasteandchemicalsubstancestothefullestextentthroughim-provementsinmanagementanddeliberatebusinessinvestment.
Note: "YES" indicates the goal for 2010 has been achieved and "NO" indicates the goal for 2010 has not been achieved.
Indicator Reference year
Fiscal 2010 Fiscal 2011 Fiscal 2012
Target Result Evaluation Target Target
Eco-Products
Productfactor 2000 1.95 2.00 YES 2.00 2.05
RatioofECPstosales - 80% 87% YES 83% 85%
EffectsofCO2emissionsthrougheco-products 2000 32,000t 36,000t YES 57,000t 57,000t
15certainsubstancescontainedinproducts - 100% 100% YES 100% 100%
Eco-Process
Globalw
arming
prevention
Energy-orig-inatedCO2emissions*1
Globalproductionsites
CO2emissions
1990
117% 110% YES 150% 151%
RatioofCO2emissions
119% 112% YES 150% 150%
ProductionsitesinJapan 67% 64% YES 89% 87%
CO2Emissionsassociatedwithproductlogistics
RatioofCO2emissions 2006 78% 60% YES 60% 59%
Efficientuseof
resources
Totalamountofwastegenerated
Ratioofdischargedwaste 2000 68% 60% YES 82% 81%
Ratiooffinallandfilldisposal - 1.5% 1.5% YES 2.0% 2.1%
Reductionofwaterconsumption Ratioofinputwater2000
74% 60% YES 104% 104%
Chemicalsubstanceemissions Emissionstoairandwater 66% 52% YES 124% 127%
Note 1: Targets for energy-originated CO2 emissions will be examined by determining changes in CO2 emissions relating to power generation in Japan.Note 2: For goals using ratios, a quantity-based net output rate is used as an indicator for evaluating activities. Net Output = [Nominal Output in Japan] / [Corporate goods price index (electrical equipment) announced by the Bank of Japan for each year (the index for 1990 is 1)] + [Nominal
Output outside Japan]· The amount of electricity generated is adopted as the CO2 conversion factor for electricity in Japan: 4.17t-CO2/10 thousand kWh for fiscal 1990, 3.4 for fiscal 2010, and 3.51 for
fiscal 2011 and 2012.· The amount of electricity-received specific to the relevant countries was adopted as the CO2 conversion factor for electricity outside Japan in fiscal 1990. The GHG Protocol
values for fiscal 2006 are adopted for fiscal 2010 or later.
TOSHIBA Group Environmental Audit
Improvement in the environmental management level and reduction of environmental risks
Environmental Management AuditAudits the corporate-wide environmental management.
Environmental Technology Audit of Products
Audits the progresses of environ-mental management promotion and compliance at business groups and engineering divisions of affiliates.
Environmental Audit of Sites
Audits the progresses of environ-mental management promotion, compliance and facility manage-ment at each site.
Desk auditWorkplace audit
�1
TOSHIBA TEC GROUP CSR REPORT �011
Environmental Costs Million yen
Classification DetailsExpenditure Cost Change in costs
from 2009Consoli-
datedNon-con-solidated
Consoli-dated
Non-con-solidated
Consoli-dated
Non-con-solidated
1)Businessareacosts Reductionofenvironmentalimpacts(1)to(3) 138.2 97.5 187.2 103.7 14.2 -15.4
(1)Pollutionpreventioncosts Preventionofair,waterandsoilpollution,etc. 56.6 28.9 39.9 13.6 2.2 -1.3
(2)Globalenvironmentalprotectioncosts Globalwarmingprevention,ozonelayerprotection,etc. 77.3 68.6 89.5 54.2 11.1 -12.3
(3)Resourcecirculationcosts Recyclingofwaste,etc. 4.4 0.0 57.7 35.8 1.0 -1.9
2)Upstream/downstreamcosts Greenprocurement,collectionandrecyclingofproducts,etc. 0.4 0.0 79.1 78.5 -33.2 -33.3
3)Administrationcosts EstablishmentofEMS,environmentaleducation,tree-planting/clean-upcampaigns,etc. 2.9 0.0 381.1 345.5 -12.5 -13.4
4)R&Dcosts TechnicaldevelopmentforECPs,etc. 0.0 0.0 74.6 74.6 -123.5 -123.5
5)Socialactivitycosts Donationsandsupporttogroups/organizations,etc. 0.0 0.0 7.9 7.1 2.5 2.1
6)Environmentalremediationcosts Recoveryfromsoilpollution,etc. 0.0 0.0 1.0 1.0 0.2 0.2
Total 141.4 97.5 730.8 610.3 -152.2 -183.3
Environmental Benefits Million yen
Classification Details TOSHIBA TEC Affiliates Total
Actualbenefits Reducedchargesforelectricityandwater,etc. -22.3 -70.6 -93.0
Assumedbenefits Reducedenvironmentalimpactsonwaterandatmosphereinmonetaryvalue -240.5 2.54 -237.9
Customerbenefits Benefitsofimpactsreducedintheproductusagephaseinmonetaryvalue 1,098.5 0.0 1,099
Total 835.7 -68.1 767.7
Environmental Accounting
Environmentalaccountingisusedtoquantitativelyunder-standenvironmentalprotection-relatedcostsandbenefits,andutilizethequantitativedataasguidelinesforbusinessactivities.
Costs and BenefitsFor environmental protection costs in 2010, capitalinvestmentsofapproximately140millionyenandex-pensesofapproximately730millionyenweremadeonaconsolidatedbasis.Investmentsweremadeespeciallytowardglobalwarm-ingpreventionandenergy-savingmeasures.
Benefitsresultedin770millionyen.Expansioninproductionresultedindecreasesinactualandassumedbenefitsoverthepreviousyear.Greaterbenefitsarosefromthereductionofenvironmentalim-pactsintheproductusagephase.
Targetdatatabulated:ThreeTOSHIBATECproductionsites,HeadOffice,threeproductionaffiliatesinJapanandsixproductionaffili-atesoutsideJapanTabulationperiod:April1,2010toMarch31,2011
Note: The amount partly includes estimate.
Breakdown of Actual Benefits Million yen
Item Amount of reduction in environmental impacts*
Monetary value
Energy
TOSHIBATEC -15,321GJ -23.6
Affiliates -18,070GJ -64.9
Total -33,391GJ -88.4
Finaldisposalofwaste
TOSHIBATEC -0.07t 1.5
Affiliates -139.5t -3.2
Total -1140.2t -1.7
Water
TOSHIBATEC -7,600m3 -0.3
Affiliates -14,200m3 -2.5
Total -21,800m3 -2.8
Grandtotal -93.0
Breakdown of Assumed Benefits Million yen
Item Amount of reduction in environmental impacts*
Monetary value
Chemicalsubstancedis-chargereductionbenefits
TOSHIBATEC -1.5t -240.5
Affiliates 0.22t 2.54
Total -1.28t -237.9
Customer Benefits Million yen
Item Amount of reduction in environmental impacts*
Monetary value
Environmentalimpactreductionintheusagephase
Electricity 19,830,000kwh 456
Paperrolls 1,090t 642
* The amount of reduction in environmental impacts indicates differences be-tween fiscal years 2009 and 2010.
Negative figures indicate an increase in environmental impacts beyond reduc-tion benefits due to increased production, etc.
Basis for calculation of assumed benefitsMonetaryvalueswerecalculatedbygivingeachsubstance,calculatedintermsofcadmium,aweightingbasedonenvironmentalstandardsandACGIH-TLV(allowableconcentrationofeachsubstanceasdeterminedbytheAmericanConferenceofGovernmentalIndustrialHygienists)andmultiplyingtheresultbytheamountofcompensationinthecaseofcadmiumpollution.Theamountofreductioninenvironmentalimpactsonatmosphere,waterandsoilareindicatedandcomparedtothepreviousyear’sresults,aswellascalculatedintermsofmonetaryvaluetoenablecomparisonsofvariousenvironmentalimpactsonthesamebasis.Basis for calculation of customer benefitsBenefitsofreductioninenvironmentalimpactsthroughouttheproductlifecyclearecalculatedintermsofphysicalquantityunitsandmonetaryunits.Thelifecyclecomprisesseveralphases:1)procurementofrawmaterials,2)manufacturing,3)transport,4)usage,5)collection,6)recyclingand7)appropriateprocessing.TOSHIBATEC’senvironmentalaccountingfocusesonthebenefitsofreductioninenvironmentalimpactsintheusagephase.Energy-savingbenefitsarecalculatedusingthefollowingformula:Benefits(yen)=∑[(electricityconsumptionperyearoftheformermodel–electricityconsumptionperyearofthenewmodel)xnumberofunitssoldperyearxbenchmarkunitpriceofelectricitycharge]
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INTRODUCTION PEOPLE & TOSHIBA TEC
ENVIRONMENT & TOSHIBA TEC
MANAGEMENT THIRD-PARTY COMMENTS
Environmental Impacts in Fiscal 2010*1
Ononehand,theTOSHIBATECGroupminimizesextractionfromglobalresources,andemissionsofpollutantsintotheglobalenvironment.Ontheotherhand,theGroupmaximizesenvironmentallyconsciousactivitiessuchasthedevelopmentofenvironmentallyconsciousproductsorECPs.Inaddition,theGroupstrivestoreduceenvironmentalimpactswhileunderstandingandanalyzingtheimpactsateachstageofaproductlifecycle.
Environmental Impacts throughout the Life Cycle
IntermsoftheTOSHIBATECGroup'sproducts,rawma-terialsandcomponentsareprocuredfromsuppliers,processedandassembledtobuildproducts.Finishedproductsaretransportedtodistributorsorwarehousesbyoutsourcedforwardingagents.Then,end-of-useproductsarecollectedfromcustom-erswherepossibleforreuseorrecycling.Thediagrambelowshowsenvironmental impactsateachstageofaproductlifecycle.
Environmental Impacts in Fiscal 2010
Notes:*1 Target data tabulated: TOSHIBA TEC Corporation and its affi liates within Japan. However, “Offi ce”
applies to TOSHIBA TEC Corporation.*2 INPUT of raw materials/components procured:
1) INPUT for TOSHIBA TEC Corporation is calculated from material procurement data using the TOSHIBA Group proprietary method.
2) INPUT for affiliates is an estimated amount calculated from material composition of major products.
*3 Target chemical substances: 552 types specifi ed by TOSHIBA Corporation.*4 Product logistics: All CO2 for outsourcing*5 The CO2 emission factor for electricity is 3.4t- CO2/10 thousand kWh
announced by the Federation of Electric Power Companies of Japan (after credit adjustment).
*6 CO2 in the product usage phase: Amount of CO2 emitted from major products, which were shipped in fi scal 2010, until the end of their product lives.
Theenvironmental impactsat theproductionstagecontain9,769tonsofCO2emittedfromplantsand2,543tonsofCO2emittedfromofficesduetotheconsump-tionofallenergies.35tonsofchemicalsubstancesweredischargedintoairandwater,1.09tonsofwastewerelandfilledand1,705tonsofdischargewererecycled.TheamountofCO2emittedfrommajorproducts,whichwereshippedinfiscal2010,untiltheendoftheirprod-uctlivesisapproximately93,487tons.Therefore,itisessentialtotakeenergy-savingmeasuresforproducts.
Business ProcessINPUT OUTPUTFerrousmetals 11,704 tAluminum 2,042 tCopper 789 tOthernonferrousmetals 1,027 tPlastic 7,987 tRubber 381 tGlass 787 tPaper 374 tOthers 6,318 t
Electricity 26,802 MWhGas 240,000 m3
Heavyoil/kerosene 12.8 kl
Electricity 266,345 MWh
CO2fromelectricity*5 2,543 t
CO2fromfuel*4 963 t
CO2fromelectricityintheproductusagephase*6 93,487 tTransferredchemicalsubstancesincorporatedintoproducts 103 t
Waterresources 186,000 m3
Chemicalsubstances*3 153 t
Fueluse*4 14,049 GJ
Weightofend-of-useproductscollected 2,199 t
Amountrecycled 2,184 t
CO2*5 9,769 t
SOX 0 tNOX 0 tSmokeanddust 0 t
BOD 9.1 tSS 6.8 tN-hexane 0.03 tTotalnitrogen 2.7 tAmountofdrainage 186,000 m3
R&D and Design
Procurement
Manufacturing
Office
Product Logistics
Use of Products
Collection and Recycling
Electricity 7,478 MWh
SUSTAINABILITY MANAGEMENT
*2
Chemicalsubstances*3 35 t
Amountofwasterecycled 1,705 tVolumeofwasteforfinallandfilldisposal 1.09 t
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TOSHIBA TEC GROUP CSR REPORT �011
Three ECP Aspects
Development of ECPs
TheTOSHIBATECGroupcreatesECPs,whereenviron-mental impactsarereducedthroughouttheirproductlifecycles*.Mostoftheenvironmental impactsgener-atedthroughoutaproductlifecyclearedeterminedintheproductplanninganddesignphases,thus,TOSHIBATEC Corporation focuses on the upstream phase ofproductdevelopment.TheECPdesignincludesthreeaspects:globalwarmingprevention,efficientuseofresourcesandchemicalsub-stancescontrol.ECPsaredesignedtobeenvironmen-
TOSHIBATECCorporationdevelopsECPs,whereenvironmental impactsarereducedthrough-outtheirproductlifecycles.Ecotargetshavebeensettoachievethehighestlevelofenviron-mentalperformanceforproductstobedevelopedinthefuture.
Contribution to the Reduction of Environmental Impacts on Society through the Provision of Environmentally Conscious Products or ECPs
3 ECP aspects
·Reduction in power consumption ·Reduction in standby power consumption ·Energy-saving mode ·Power consumption indication
· Reduction in the use of certain hazardous substances · Green procurement · Communication of chemical substances · Compliance with regulations on hazardous substances
in each country
· Reduction in the use of raw materi-als, use of recycled materials
· Reduction in the use of packaging materials
· Reduction in the use of consumables · Long service life
· Reduction in the use of certain hazardous substances
· Reduction in the use of raw materi- · Reduction in the use of raw materi-
Effi cient use of resources
Chemical substances control
·Reduction in standby power consumption ·Reduction in standby power consumption ·Energy-saving mode ·Energy-saving mode ·Energy-saving mode ·Power consumption indication ·Power consumption indication ·Power consumption indicationGlobal warming prevention
System for the Greening of Products
tallyconsciousinalltheseaspectsthroughallphasesoftheirlifecyclesandcreated.* Product life cycle: All stages from materials procurement, manufactur-
ing and transportation, through to usage, recycling and disposal
ECO-PRODUCTS
Eco Targets
InadditiontomeasurestopromotecreationofECPs,theTOSHIBATECGroupstartedanewECPinitiativeinfiscal2010.First, inthephasesfrombusinessstrategytoproductplanning, based on technological and competitortrends, "ecotargets"areset for thedevelopmentofproductswiththehighest levelofenvironmentalper-formanceatthetimeofproductrelease.Then, in the development and design phases, theTOSHIBATECGroupperformsenvironmentalassess-ments of products to make sure that the productscomplywith lawsandregulationsandmeettheECPstandardsinallthreeaspects(globalwarmingpreven-tion,efficientuseofresourcesandchemicalsubstancescontrol)throughallphasesoftheirlifecycle.Intheproductapprovalphase,theTOSHIBATECGroupcheckstoseethelevelofachievementof"eco-targets"andcompliancewiththeECPstandards.Then,products,whichhaveachieved"eco-targets,"areappliedtoTOSHIBAfor thecertificationasExcellentECPswhenreleased.
Feedback for the development of new products · Environmental impacts based
on LCA · Review of benchmarking results
and development specifi cations
Checking the level of achievement of eco-t a r g e t s a n d c o m p l i a n c e w i t h t h e E C P standards.
Based on technological and competi-tor trends, setting "eco targets" for the development of products with the highest level of environmental performance in the industry at the time of product release.
· Making sure that products meet the Toshiba environmental standards in all three aspects of ECPs throughout all phases of their prod-uct life cycles.
· Checking to see that products comply with laws and regulations.
Business strategy
Product planning
Development and design
Manufactur-ing and ship-
ment
QFD
LCA
Eco-effi ciency and Factor
Product approval
Customer requirements
Compliance with laws and regulations
ECP standards· Toshiba environmental standards· Environmental assessment of products
Green procurementInformation disclosure and
environmental appeal
Pursuit of "Integrity"
Creation of "Innovative products"Data update
Benchmarking of competitors' products
Creative "imagination"
Eco-targets
Environmental label (third-party certifi cation)
Eco Mark, International ENERGY STAR® Pro-gram, ECO Leaf, environmental labels, etc.
Information on individual products regard-ing specif ic aspec ts of environmentally conscious product designs
The highest level of environmental per-formance in the industry in terms of major functions
Disclosure of information on environmental performance Excellent ECPs
New
Revised
��
INTRODUCTION PEOPLE & TOSHIBA TEC
ENVIRONMENT & TOSHIBA TEC
MANAGEMENT THIRD-PARTY COMMENTS
Resource Saving
Electronic Cash Register MA-500Bythinningthethicknessofplasticparts,thenumbersof plastic and sheet metalparts have been reduced.Also, one pr inted circuitboard instead of the previ-ousfiveboardshasreducedthevolumebyapproximately12%andthemassbyapprox-imately16%,comparedwiththepreviousmodel.
Multi-Card Terminal IP-4500Previously, the display and key-board were separated. Since im-proveddisplayresolutionenablesinputonlyon the touchpanel,amorecompactstructurehasbeenachievedwithoutakeyboard, re-sultinginthereductionofthemassbyapproximately40%.
Thetonerrecyclingmechanismintegrated intotheB/WMFPhasrealizedzerodisposaloftoner.Recycledplasticsandplant-basedplasticsareusedforsomepartofPOSterminalsandMFPs.
Reduction of Environmental Impact Substances
POS Terminals M-8000 and QT-10, Vertical Scanner LS-790TInplaceofthepreviousCCFL(ColdCathodeFluorescentLamp)backlightLCDpanel,theLEDbacklightLCDpanelhasresultedinzeromercuryinthebacklight.TheLEDbacklight,whichnolongerrequiresan inverter (high-voltagepowersupply),hascontributedtoresourceandenergysavings.
●
●
Energy Saving
Vertical Image Processing Scanner IS-890TA first for Japan! New function enables recogni-tion of writing on discount stickers.Inplaceofthepreviouslaserscan-ner,thecurrentcamerawithimagesensorhasresultedinareductionin operating power of approxi-mately 30% and standby powerconsumption of approximately20%.
WILLPOS-Unity M-8000 POS Terminal for supermarkets or mass retailersInnovativecombinationoftheCPUforenergysavingmobilePCandthechipsetfortheserver,whichadopthighperformanceECCmem-ory, has realized both sup-portofenergysaving,highperformanceandreliabilityatthesametime.Thismodelhassucceededintheincreaseof throughput to almostdouble,andthereductionofstandbypowerconsumptionbyapproximately8%,com-paredtothepreviousmodel.
B/W MFP e-STUDIO 255/355/455Owingtothereductionofunnecessarypowerandtheincreaseofthepowerefficiencybyunit,standbypowerconsumptionhasbeenreducedby95%,comparedtothepreviousmodel.InthecasetheMFPisinstandbymodeforalongtimethroughthenight,thisfeaturecancontributetotherunningcost reduction.Also,byshorteningtherecoverytimefromstandbyandadoptingtheSoC* technology, thisproductmeetsstandardsforacquiringthe InternationalENERGYSTARPro-gramandGermanBlueAngel.* SoC: System On Chip
Color MFP e-STUDIO5520c/6520c/6530cA combination oftechnologies thatfinelycontrolthetem-peraturethroughIHfusingandreducethefixingtemperaturebyloweringthemeltingpointofthetonerissuccessful inachiev-ingenergysavings.
HereareexamplesoftechnologiestorealizeECPs.
POS Terminal M-8000
POS Terminal QT-10
Vertical Scanner LS-790T
�5
TOSHIBA TEC GROUP CSR REPORT �011
Eco, Substances of concern exchange & management system in the Toshiba group
Component Database and Design Support System
Theenvironmentalprotectionassessmentonsuppliersand theenvironmentalperformancesurveyonprocuredproductsareconducted.Relevantdataisutilizedinthedesign,productionandprocurementdivisions.
Green Procurement
ToprovideECPs,theTOSHIBATECGroupaimstopro-cureitemswithlowerenvironmentalimpactsfromsup-pliers,whoactivelypromoteenvironmentalprotection,whileimplementinggreenprocurementattheprocure-mentphaseofrawmaterialsrelatedtoproducts.The"GuidelinesforGreenProcurement"havebeenformu-latedincooperationwithTOSHIBACorporation.
Promotion of Environmental Protection at Suppliers
TOSHIBATECCorporationgivesprecedencetosuppli-ers,whoareactivelypromotingenvironmentalprotec-tion,forprocurement.
Control on Environment-Related Substances in Delivered Items
TOSHIBATECCorporationrequestssupplierstoprovideitemswithlowerenvironmentalimpactsincompliancewithenvironment-related laws,regulationsandstan-dards.
Data Utilization
Environmentalperformance informationdata ispro-videdfromthegreenprocurementsupportsystemtovarious in-housesystemsvia theglobalcomponentdatabase,andutilized inthedesign,productionandprocurementdivisions.TOSHIBATECCorporationrequestssupplierstounifycommunicationpatterns(JAMPAIS·MSDS)toprovidedataonchemicalsinproducts. Inaddition,theCorpo-rationcollectsdataontheEco,Substancesofconcernexchange&managementsystemintheToshibagroup(EcoSocce-T),andcomplieswithlawsandregulationsincludingREACH,topromotegreenprocurementandreductionofhazardoussubstances.
Guidelines for Green Procurement
Component search system screen
Environmental Protection1)Setupanenvironmentpolicy.2)Maintaintheenvironmentalprotectionsystem.3)Establishsystemsforeducationandtocheckwhether
educationisprovided.
Control on Envi ronment-Related Sub-stances1) Thoroughlykeeprelevantdivisionsandsuppliersknown
aboutthecontrol.2)Satisfy requirements formanagementofenvironment-
relatedsubstances.3)Respondtothesurveyonwhetherenvironment-related
substancesareused.4)Obtaininformationrequiredtorespondtotheabovesurvey.5)Performanalysisandmeasurement,andobtainanalysis
resultsfromsuppliers(whennecessary).6)Investigateandunderstandsuppliers'controlsystem. Eco Socce-T screen
Promoting Environmental Considerations toward Suppliers and Procured Prod-ucts, to Provide Environmentally Conscious Products or ECPsECO-PRODUCTS
Brochures and purchasing specifications Standard com-
ponent information
Manufacturingend information
Characteristic information
Numbering information
OCA
[Export Control Div.] master
Purchase resultinformation
STC assess-ment result
Provision of component information
Component search system screen
Numbering purchased com-ponents by the component
information division
Product compli-ance information
Green procurement
support system
Delivery schedule
information
RoHS Compliance
Designsupport system
Configuration list system
Component search system EXCEL toolECAD
�6
INTRODUCTION PEOPLE & TOSHIBA TEC
ENVIRONMENT & TOSHIBA TEC
MANAGEMENT THIRD-PARTY COMMENTS
TheTOSHIBATECGroupiscarryingoutthecollectionandrecyclingofend-of-useproductsonaglobalbasis.TheGroupisalsopreparingthecollectionofend-of-useproductsinAsia.
Collection and Recycling of End-of-Use Products
Europe
B as e d o n th e EU Was teElectrical and ElectronicEquipmentorWEEEDirec-tive,whichcameintoforcein2005,dutyisimposedonmanufacturers to recycleelectrical and electronicequipment in EU MemberStates. The TOSHIBA TECGroupcollectsandrecyclessuchequipmentwhilereg-isteringmanufacturersandtakingpart intherecyclingschemethroughitsaffiliatesinEurope.
Japan
TOSHIBATECmainbranchesandsalesofficesin54areascollectend-of-useproductssuchasPOSterminalsfromcustomers.Then,designatedinterme-diatedealersmanuallydismantleandseparatethecollectedproductstoincreasetherecyclingratio.End-of-use copiers and MFPs arecollectedateightbasesthroughoutJapan.Inaddition,thecollectionef-ficiencyisincreasedthroughtheRe-cycledEquipmentExchangeSystemwithintheJapanBusinessMachineandInformationSystemIndustriesAssociationorJBMIA. Manual dismantling of a POS terminal
productssuchasPOSterminalsfromcustomers.Then,designatedinterme-
Manual dismantling of a POS terminal
ECO-PRODUCTS
Australia and North America
TheTOSHIBATECGroupimplements the "ZeroWastetoLandfill"recy-clingprogramtogetherwithClosetheLoop®.Almost 100% of con-sumablesandreplace-ment parts of copiersa n d M FPs co l l e c te dthrough this programhavebeenrecycled. Collection box
Japan
The TOSHIBA TEC Group hasjoined the "JapanBatteryRecy-cling Center or JBRC" as a cor-porate member, to collect andrecycleportablesecondarybat-teries jointlywithothermembercorporations.TheGrouphasbeenrankedinthetop5forsevenyearsinarowandreceivedacertificateofapprecia-tion.
Certificate of Appreciation for Cam-paign for "Collection and Recycling Portable Rechargeable Batteries 2010"
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TOSHIBA TEC GROUP CSR REPORT �011
TheTOSHIBATECGroupcontinuouslymakesefforts tominimize increases inenvironmentalimpactdespitetheexpandingscaleofproduction.
Reduction of Environmental Impacts Arising from Business Activities
Global Warming Prevention
Minimizing increase in CO2 emissions due to en-ergy consumptionMeasurestoreducepowerconsumptionthroughenergy-savingfacilitiesarecontinuouslytaken,inordertoreduceCO2emissionsassociatedwithenergyconsumptions.Infiscal2010,CO2emissionsdecreasedby3%inJapan,butincreasedby16%outsideJapan,duetotheexpand-ingscaleofproduction,comparedwiththepreviousyear.Note: The amount of electricity received is adopted as the CO2 emission
factor for electricity in Japan: 4.17t-CO2/10 thousand kWh for fiscal 1990, 4.23 for fiscal 2005 and 4.1 for fiscal 2006, 4.53 for fiscal 2007, 3.73 for fiscal 2008 and 2009, and 3.4 for fiscal 2010. The amount of electricity-received specific to the relevant countries is adopted outside Japan.
Regulation of CO2 emissions associated with product transportIn f iscal 2010, improved transportation eff iciencythroughdeliveryofMFPsaccordingtothedeliveryrouteandcontinuedecodrivingbydeliveryroutereservedcarsallowedCO2emissionsassociatedwithlogisticstodecreaseby7%,comparedwiththepreviousyear.Note: Sales in Japan are applied.
The TOSHIBA TEC Group does not emit any greenhouse gases other than CO2.
LED lighting in the entrance lobby
TOSHIBA TEC SINGAPORE ELECTRONICS PTE LTDTOSHIBATECSingaporeElectronicsPteLtd. fastadoptedtheLEDDownlight,unreleasedinSingapore,intheentrancelobby to announce theenergy saving effect ofLEDlightingamongvisi-tors, and raise the em-ployees’environmentalawareness.
Trend of CO2 emissions associated with product transport in Japan
Trend of CO2 emissions at production sites outside Japan
Trend of CO2 emissions at production sites in Japan
0
5,000
10,000
15,000
20,000
1990 2005 2006 2007 2008 2009(Fiscal year)
12,00310,754
19,366
14,140 13,365
10,105
2010
9,769
( t )
0
10,000
20,000
30,000
40,000
2004 2005 2006 2007 2008
30,109
2009
34,14437,757
33,188 33,102 34,055
2010
39,353
(Fiscal year)
( t )
0
500
1,000
1,500
2,000
( t )
2006 2007 2008
2,020
1,585
2009
1,039
2010
963
(Fiscal year)
1,407
CO2 Emissions Reduced by Use of Solar-powered LED Street Light
TIM ELECTRONICS SDN. BHD.Asolar-poweredLEDlightwas installedtodeepentheem-ployees' interest inreductionofCO2emissionsandrenew-ableenergies.Thepreviouslyusedstreetlightcomprisedofballastandamercuryvaporlampconsumedalargeamountofenergy.However,thenewlyintroducedLEDlightwithoutballasthelpstomitigateCO2emissions.
Mercury vapor light
Case
Case
Energy-saving Air Conditioning and Lighting
SHIZUOKA BUSINESS CENTER, TOSHIBA TEC CORPORATIONHigh-efficiencyairconditioningandlightingareinuseattheShizuokaBusinessCenter.Infiscal2010,whilehigh-efficiencyairconditioningandlightingwereadoptedattheOhitosite,high-efficiencylightingwasadoptedattheMishimasite.Asaresult,31tonsofCO2emissionswerereducedannually.
TOSHIBA TEC INFORMATION SYSTEMS (SHENZHEN) CO., LTD.Inadditiontotheadoptionofhigh-efficiencyaircondition-ing and lighting, every employee participates in energy-savingactivitiesbyreducingatotalof900fluorescentlightsinallfacilities,aspartofmanagement-ledmeasures.
Case
Solar-powered LED light
ECO-PROCESS
28
INTRODUCTION PEOPLE & TOSHIBA TEC
ENVIRONMENT & TOSHIBA TEC
MANAGEMENT THIRD-PARTY COMMENTS
Chemical Substances Control
Reduction of emissions of chemical substances used in the manufacturing processSubstances covered by the environment-related laws and regulations are classified into three types: "prohibition of use," "reduction in use" and "control of release." In terms of "reduction in use," the TOSHIBA TEC Group strives to reduce the release of chemical substances, which have a direct impact on the environment. In fiscal 2010, the amount of chemical substances was reduced by 5% in Japan, compared with the previous year. It was reduced by 9% outside Japan despite the expanding scale of production, compared with the previous year.The TOSHIBA TEC Group makes efforts to reduce the pur-chase, waste and emissions of substances with solvent waste recycling machines and power coating without solvent.
Efficient Use of Resources
Regulation of the total amount of waste dischargedTo effectively use resources, the TOSHIBA TEC Group is tackling reducing the total amount of waste discharged, including recycled waste. Returnable containers, which are repeatedly used to deliver parts, are now in full use, resulting in a reduction in the use of corrugated cardboard. In fiscal 2010, the total amount of waste dis-charged remained unchanged in Japan, but increased by 30% outside Japan due to the expanding scale pf production, compared with the previous year.
The TOSHIBA TEC Group has abolished the use of ozone-depleting substances.
Reduction of the Amount of Purchase/Waste with IPA* Recovery Regeneration System
TOSHIBA TEC SINGAPORE ELECTRONICS PTE LTD, P.T. TEC INDONESIASince fiscal 2009, TOSHIBA TEC Singapore Electronics Pte Ltd. and P.T. TEC Indonesia have adopted solvent waste recycling machines to reduce input/emissions through IPA recovery regeneration.This system is used to separate and re-store the residual waste IPA to its original condition as a solvent. 95% of IPA can be successfully recycled and reused.* IPA: Isopropyl alcohol
Efficient use of water resourcesAlmost no water resources are used in the production process, however, the TOSHIBA TEC Group makes efforts to check water leakage and implement water-saving ed-ucation. The TOSHIBA TEC Group will continue activities to use worldwide valuable water resources as efficiently as possible.
Water Resource Intake
0
100
200
300
400
500
600
2000 2006 2007 2008 2009 2010
(thousand m3)578
180172 192 176 185
(Fiscal year)
0
100
200
300
400
2005 2006 2007 2008 2009 2010
404
300308
378 389441
(Fiscal year)
(thousand m3)
Reduction of Corrugated Card-boards with Returnable Containers
TOSHIBA TEC INFORMATION SYSTEMS (SHENZHEN) CO., LTD.Since the second half of fiscal 2004, TOSHIBA TEC Information Systems (Shenzhen) Co., Ltd. has been using returnable containers in place of corrugated card-board. 65 out of 9 0 v e n d o r s i n mainland China
are currently using returnable containers, in other words, returnable containers are used for 90% of the total logistics volume. As a result, the usage of corrugated card-board has been significantly reduced (HK$ 6M on an annual basis), making a large contribution to envi-ronmental protection.
Case
Powder Coating without Solvent
TOSEI ELECTRIC CORPORATIONA part of solvent coating was re-placed with powder coating, in order to improve the coating quality of the panels of washing machines and reduce organic s o l v e n t s . A c -co r d i n g l y, th e coat ing b o oth was designed for
solvent and powder coatings, and the dry-ing furnace was renewed. As a result, the usage of organic solvents was reduced by 7%, compared to the usual method. A scratch-resistant coating was achieved by increased coating thickness. Deputy Manager
Production Technology Section
Powder coating gun
Case
Case
Trend of total amount of waste discharged
4,689
3,2083,1362,711
1,7651,769
2,826
0
1000
2,000
3,000
4,000
5,000
2000 2005 2006 2007 2008 2009 2010
( t )
(Fiscal year)
0
500
1,000
1,500
2,000
2,5002,143
2,6322,5992,492
2,0991,787
2,323
2004 2005 2006 2007 2008 2009 2010(Fiscal year)
( t )
Production sites in Japan Production sites outside Japan
Trend of emissions of chemical substances
0
20
40
60
80
2000 2005 2006 2007 2008 2009 2010
( t )
78.3
49.544.1 49.2 54.4
36.4 34.5
(Fiscal year)
0
10
20
30
2004 2005 2006 2007 2008 2009 2010
29.526.4 25.8 27.0
21.0 22.4 20.4
(Fiscal year)
( t )
Production sites in Japan Production sites outside Japan
Production sites in Japan Production sites outside Japan
Assistant ManagerProduction Control Group,
PPD1 (First Production Planning Dept)PSI Center
Returnable container
��
TOSHIBA TEC GROUP CSR REPORT �011
Communicationisenhancedthroughoutavarietyofmedia,forpeopleindifferentpositionstounderstandtheTOSHIBATECGroup’senvironmentalmanagementandadvanceenvironmentalactivitiestogether.
Environmental Activities Carried out with Society
Concept regarding Environmental Com-munication
TheTOSHIBATECGroupstatesinitsCorporatePhiloso-phy;"Weputconcernfortheenvironmentasapriorityinallourbusinessactivitiessoastoprotectpeople'ssafetyandhealthaswellastheworld'snaturalresourc-es."Therefore,theTOSHIBATECGroupiscommittedtoad-dressingenvironmentalissueswithagenuineattitude,tobuildasustainablesociety.However, it isessentialnotonlyfortheTOSHIBATECGroupbutalsoforpeopleindifferentpositions,torec-ognizesuchacommitment, inordertoaddressenvi-ronmentalissuesinsocietyandadvanceenvironmentalactivities together.Thus, theTOSHIBATECGroup isimprovingcommunications throughoutavarietyofmedia,forpeopletounderstanditsstanceandactivitiestowardenvironmentalprotection.
Environmental Activities at Business Sites
The Great East Japan Earthquake that occurred onMarch11causedunprecedenteddamage.TheFukushimanuclearaccidenthasresultedinpowershortagesthatarehavingahugeeffectonourlives.A t t h e T O S H I B A T E CG r o u p, t h e l i g ht s a r eturnedoffatworkduringthedaylighthours.Eachemployeemakesef-forttosaveelectricitybyunplugging computerswhenleavingwork.
Initiatives at the Shizuoka Business CenterOhito
Fromthe5thtothe7thofJune,theEnvironmentMonth,thesignboardilluminationswerevoluntarilyturnedoff.Inaddition,theywereturnedoffonJune5andJuly7,daysthatweredesignatedbytheMinistryoftheEnvi-ronment.Environmentsloganswerecollectedfromtheemployees,andselectedoneswerepostedonthebul-letinboardsforenvironmentalenlightenment.
Light down of the signboard illuminationThe initiativeattheShizuokaBusinessCenter forthe
Izu Nichi Nichi Shimbun (June 19, 2010)
environmentalmonthwasintroducedinthelocalnews-paper.
When the lights are off
4.75 kWh electricity/day saved
Light-Down Campaign in fiscal 2010FromJune5(Sat.,EnvironmentDay)to7(Mon.):VoluntarylightdownJune21(Sun.)andJuly7(Tue.):RequestedbytheMinistryoftheEnvironment
MishimaAsapartofIMS*activities,theenvironmentalnewsin-cludingquality,safetyandinformationsecurityisdeliv-eredviaintranetandpostedontheelectronicbulletinboardasIMSnews.
Electric bulletin board
IMS news
Clean-up activity
ECO-PROGRAM
MifukuSincefiscal2009,employeeshaveconductedenviron-mentalpatrolsandclean-upofthepathwaysusedbynearbykindergartenkidsandneighbors,andtheriverrunningaroundthesiteonceamonth,asapartofenvi-ronmentalactivities.
* IMS: Integrated Management System
30
INTRODUCTION PEOPLE & TOSHIBA TEC
ENVIRONMENT & TOSHIBA TEC
MANAGEMENT THIRD-PARTY COMMENTS
For more information on environmental information, see the URL below:http://www.toshibatec.co.jp/en/csr/environment/
Initiatives at Subsidiaries outside Japan
Recycling of electronic devicesTOSHIBA TEC SINGAPORE ELECTRONICS PTE LTD
TOSHIBATECSingaporeElectronicsPteLtd.recyclesnolongerusedelectronicdevicescollectedbyemployees,incooperationwithToshibaAsiaPacificPteLtd.
Environment exhibitionTIM ELECTRONICS SDN. BHD.
TIMElectronicsSdn.Bhd.hostedtheenvironmentex-hibitionfromthe8thtothe11thofJune2010anddem-onstratedphilanthropy,promotionof3Ractivities, ISO14001andTOSHIBAGroupEnvironmentalAudit.The exhibition was successfully held where a largeamountofpeopleparticipated,suchasthemembersoftheDepartmentofEnvironmentMalaysia,suppliersandemployees.
Recycling of electronic devices
Scene at the environment exhibition
Social and Environmental Activities Eco-Products Inquiries about Social and Environmental Activities (CSR)
Eco-ProcessEffortstowardglobalwarmingprevention,energyconservation,reductionofwaste/resourceconserva-tion,chemicalsubstancecontrolandreductionofenvironmentalimpactsonlogistics
Eco-ProgramEnvironmentalCommunicationandSiteReport
Management Basicpolicyfortheenvironment,environmentalpro-motionstructure,environmentalactivities,mid-termenvironmentalstrategies,environmentalaccountingandenvironmentalmanagementatbusinesssites
Eco-ProductsDevelopmentofenvironmentallyconsciousproducts(ECPs), reductionofenvironmental impacts,greenprocurement,collectionandrecyclingofend-of-useproductsandreuseofend-of-usecomponents,en-vironmentallabelsandtheGreenProcurementLawandECPactivityresultsandachievements
31
TOSHIBA TEC GROUP CSR REPORT �011
Corporate Governance Structure
CSR Promotion Structure
BusinessactivitiesarepromotedwithCSRpositionedatthecoreofmanagement.TheTOSHIBATECGroupistakingmeasurestoimprovemanagementefficiencyandtransparency.
CSR Management
TheTOSHIBATECGrouppromotesbusinessactivitieswithCSRpositionedatthecoreofmanagement.TheGroupencouragesitsemployeesallovertheworldtopracticeCSRactivitiesbasedonitscorporatephiloso-phy"OurFiveCommitments"and"TOSHIBATECGroupStandardsofConduct."TheGroupalsoorganizesCSR-relatedactivitiesinclud-ing"CustomerSatisfaction,""HumanRights&Employ-ees,""Philanthropy"and"EnvironmentalProtection"aswellasmaintainsthepromotionstructure,torootCSRinthecorporateculture,whilefocusingontheCSRPro-motionCenteronthepremiseof"Compliance"toabidebycorporateethics,lawsandregulations.
TOSHIBA TEC Group Standards Of Conduct http://www.toshibatec.co.jp/en/corporate/philosophy/action/
Corporate Governance
TOSHIBATECCorporationiscommittedtotakingmea-surestoimprovemanagementefficiencyandtranspar-ency,aswellastoreinforcethefunctionsfortheBoardofDirectorsandthe(Boardof)CorporateAuditors,whilerecognizingcorporategovernanceasanessentialman-agementpolicy,whichmeetstheexpectationsofstake-holdersandcontinuouslyimprovescorporatevalues.Intermsofthecorporatebody,whenintroducingtheexecutiveofficersystemunderthecorporateauditorsystem,withtheintentionofseparating"functionsre-latedtosupervisionanddecisionmaking"fromotherfunctions,aswellasrightsizingthenumberofdirectors,TOSHIBATECCorporationfocusesonimprovementsinpromptnessandmobility indecisionmaking. Inaddi-tion,twooutsidedirectorsandthreeoutsidecorporateauditorsareassignedtoensuremanagementtranspar-
CSR and Corporate Governance as the Foundation of Business Activities
ency,andaone-yeardirector’stermisdeterminedtospecifymanagementresponsibilitiesandpromptlyre-spondtochangesinthemanagementenvironment.Formanagementmonitoring,directorssupervisetasken-forcement,corporateauditorsaudittasks,andaccountingauditorsperformaccountingaudits,whilethe"CorporateAuditGroup"underthedirectcontrolofthepresidentandCEOisestablishedtoperforminternalaudits.Also,TOSHIBATECCorporationstrivestoenhancetheinternalcontrolsystemsintermsofoperatingeffective-nessandefficiency, reliabilityof financial reporting,compliancewithlawsandregulationsrelatedtoitsbusi-nessactivities,andsafeguardingofassets.
CSR Promotion Committee
CSR Promotion Center
President and CEO
Customer Satisfaction Promotion Committee
Human Rights & Employees Committee
Social Contribution Comm
ittee
Environmental Protection Council
Risk Compliance Com
mittee
Task enforcement, Internal control
Appointment/removal
業務監査
業務監査
Supervision
Task audit
Task audit
Accounting audit
Accounting audit
Internal audit
General Meeting of Shareholders
The Board of DirectorsIn-house Directors, Outside Directors
Accounting auditors
The Board of Corporate Auditors
In-house Corporate AuditorsOutside Corporate Auditors
Vice PresidentsPresident and CEO, Executive Vice Presidents
Senior Vice Presidents, Vice Presidents
Executive Division
Internal Control Systems
Corporate Audit Group
CSR MANAGEMENT/CORPORATE GOVERNANCE
Appointment/removal Appointment/removal
Appointment/removal
3�
INTRODUCTION PEOPLE & TOSHIBA TEC
ENVIRONMENT & TOSHIBA TEC
MANAGEMENT THIRD-PARTY COMMENTS
TheTOSHIBATECGroupstrivestofosteranawarenessofriskcompliance.
Risk Compliance
TheTOSHIBATECGroupappointseachpresidentandCEOasaCRO* inordertopropagateandthoroughlyimplementthe"TOSHIBATECGroupStandardsOfCon-duct"whilepromotingthemeasuresofRiskCompli-ance.Topmanagementexercisestheinitiativetodeviseandpromotevariousmeasures,aswellasrespondtoemergencysituations.AppointingtheCROasachairperson,TOSHIBATECCor-porationorganizestheRiskComplianceCommittee,tomaintainaGroup-widestructure,deviseandpromotemeasurestowardtheadvancementofriskcompliance.Asystem,whichenableseveryemployeetoreportriskcompliance-relatedissuestothe"CRO"or"outsideat-torneys,"and"TOSHIBATECPartnerHotline"onthewebsite,whichallowsbusinesspartnerstoprovidesuchinformation to the corporation, are introduced andimplemented.
* CRO: Chief Risk-Compliance Management Offi cer
TOSHIBA TEC Partner Hotlinehttp://www.toshibatec.co.jp/contacts/partnerline/ in Japanese only
Information Security
TheTOSHIBATECGrouprecognizesall information,includingsalesandtechnicaldatahandledwhilecarry-ingoutthetasks,asimportantproperty,andmakesanefforttoprotectsuchinformationfromimproperdis-closure,leakageoruse.TheGroupestablishedasystemandrules for informationsecuritymanagement,andreviewstheminresponsetochangesinthesocialenvi-ronment.Eachdivisioniscontinuouslymakingimprove-mentsbyconductingself-auditsregardingcompliancewiththeinternalrules.e-Learningisusedtolearncompanyrulestopreventac-cidentsandensureinformationsecuritywhilehandlinginformation.Educationisprovidedtodirectors,employ-ees,employeesdispatchedfromcooperatingcompa-nies.Theserver ishousedinasafedatacenter,tomanageimportant informationand informationsystems,andtakeanti-riskmeasuresincludingdisasters.Furthermore,bylimitingavailableinformation,controllingusageofrecordsandencryptingconfidentialinformationinclud-ingpersonaldata,securityisenhanced.SimilarmeasuresaretakenateachTOSHIBATECGroupcompany,thus,theGroupmakesaconcertedefforttomaintainandimproveinformationsecurity.
Security Export Control
Exportcontrolisaimedatpreventingtheproliferationofweaponsofmassdestructionandothersensitiveitemstocountriesandregionsofsecurityconcernorterroristorganizations.Export transactionsofgoodsandtechnologythathavepotentialweaponsofmass-destruction(WMD)/conventionalweaponsapplicationsareregulatedunderlawsandregulations.TheTOSHIBATECGroupmaintainsthebasicpolicy,that,itwillnotengageinanytransaction,whichcouldpoten-tiallyundermineinternationalpeaceandsecurity.Un-derthisbasicpolicy,theTOSHIBATECGroupcomplieswithallapplicableexportcontrollawsandregulationsincountriesandregionswhereitoperates(theForeignExchangeandForeignTradeControlLawinJapan).TheGroupalsocomplieswithU.S.exportcontrol lawsandregulationswithrespecttotransactionsinvolvingU.S.origincargosandtechnologies.Basedonthisbasicpolicy,TOSHIBATECCorporationhasestablishedthe"ExportControlProgram"andbuiltanexportcontrolsystem.Accordingly, theCorpora-tionmakescargo/technologyrelevancejudgmentsandstricttransactionscreeningsfordeterminingtheneedforexportpermission,conductsperiodicexportcontrolaudits,andprovideseducationandsupporttoitsGroupcompanies.
Compliance
Education on marketing risk
High ethics and law-abiding spirit = COMPLIANCE
Maintain and improve corporate values in society and the market
Take proper and prompt action in the event of misconduct
Prevent misconducts
COMPLIANCE
Compliance Education
Tothoroughlyensurehighethicalstandardandalaw-abidingawareness, theTOSHIBATECGroupprovidesvariouseducationalseminars toemployees.For theGroupcompaniesoutsideJapan,complianceeducationreflectingregionalcharacteristicsisprovided.
TOSHIBA TEC GROUP CSR REPORT �011
33
Third-Party CommentsDr. Takeshi ShinodaProfessor of College of Social Sciences, Ritsumeikan University, Japan
Dr. Shinoda received a doctorate of Economics from the Graduate School of Economics, Nagoya University.His field of specialization is socioeconomics.Dr. Shinoda is a member of the Japan Society of Political Economy and Japan Association for Evolutionary Economics, Dr. Shinoda is currently chairman of the Japan Association for Northern European Studies (JANES).
His current research themes include new economic and social gov-ernance in globalization, and comparative research on work-life balance. His target regions include North Europe and Latin America.
TheGreatEastJapanEarthquakecausedincalculabledamagetotheTohokuregion.Iwouldliketoexpressmydeepestcon-dolencestoallvictimsandsufferersoftheGreatEastJapanEarthquake.Theimpactcausedbythisdisasterandnuclearaccidentwasextremelysevere,anditmadeusrealizejusthowmuchtheTohokuregionhadsupportedthefoundationsofJapaneseindustry.Reconstructionandexpansionof industry inthisregion isanurgentand imperative issue for theJapaneseeconomy,thus,strongsupportfromthegovernmentandthepeople isneeded.Nevertheless,thedisaster inMarch2011madeusrethinkriskmanagementissues,andtheidealwaytodemonstrateleadership.Foryourinformation,riskmanage-menthastwomeanings.Oneisriskmanagementtopredictpotentialrisksandrespondtothem.Anotheriscrisismanage-menttorespondtocrisesthathavehappened.Insufficiencyinboththesetypesofriskmanagementfurtherexacerbatesthecurrentissue.Theroleofaresponsibleleaderiscriticalinriskmanagement.Asenseoftrust inoroutsidetheteamisdevelopedthroughaccuratejudgments,firmprinciplesandpolicies,aswellasinformationdisclosure,sharingandasenseofcommitment.Itestablishesthecredibilityoftheleader,andanorganizationcanrespondtoriskswithasenseofunity.Now,IwouldliketoconfirmthatcorporateCSRcommitmentsplayanimportantroleforcorporations.ThinkingofavarietyofCSRcommitmentswithgoals,suchasenvironmental is-sues,theimplementationitselfentailsriskmanagement.Itin-dicatesriskmanagementnotonlyinthenaturalenvironmentbutalsointheevaluationofcorporations.Therefore,corpo-rateCSRcommitmentsareessentialfortheenvironment,andalsoanimportantmatterrelatedtothesocialevaluationofcorporations,whichiswhyIbelievethosecommitmentsareinvolvedinriskmanagement.Firstofall, Iwould liketocommentonthefeaturesofCSRReport2011.Unlikepreviousreports, Iwould liketotakealookatthemessagefromthePresidentandCEO,Mr.Suzuki,providedinaninterviewstyleinthisreport,withyou.IthasbeenalreadytenyearssinceTOSHIBATECCorporationimple-mentedthosecommitmentsin2000.Thiscouldleadtoaten-dencytotalkingeneralterms,or,toputitanotherway,tobe"careless."Intoday’sworld,Ithinktheinterviewstyle,whichisusedforthetopofthecompanytostatetheimportanceofCSRcommitmentsisofgreatsignificance. IbelievethatMr.SuzukiastheheadofthecompanyhasfullyrecognizedCSRasanessentialpartofriskmanagementforcorporatedevel-opment.Healsostatesthat,"ThefoundationtoachievethismissionisCSR."Giventhattheheadofthecompanydeliveredhiscomprehensivedeterminationinaninterviewstyle inatimelymanner, Ihopeallemployeestakehisthoughtsandcommentsseriously.Then,I'dliketopointoutthefollowing:
Secondly, Iwouldliketocommentonthedescriptionspro-videdinthereport.(1)ProductionvolumeincreasesatproductionsitesoutsideJapanaspartoftheprocessofglobalizationhavebeenac-companiedbycorrespondingincreases inCO2emissionsatthosesites.Theseproductionsitesareengagedmainly incomparatively energy-intensive components processing,however,IwouldlikeyoutodiscusswhetherornottolowerthetargetemissionslevelattheproductionsitesoutsideJa-pan,towardtheFifthEnvironmentalActionPlanfor2013andthereafter.TOSHIBATECCorporation,includingitsproductionsitesoutsideJapan,haspromptlypromotedCSRandprovid-edCSR-relatedinformation. Ifproductionsiteswillbecomemoreprominentinbusinessstrategies,youmayberequiredtoclearlydefineissuesinasummaryandprovidedueexami-nationofyourcommitments.(2)TOSHIBATECCorporationistakingauniqueapproachtoprovidedataregardingenvironmentalimpactineachphasethroughouttheproduct lifecycleandinbusinessprocess,aswellas inproduction.Thisdataeffectivelyspecifiestheimportanceofenergysavingsonproducts,leadstodevelop-mentof"ecotargets"andachievesresults.Thus,Iexpectyoutomakecontinuedeffortstodevelopproductswith lowerenvironmentalimpact.(3)Weareallrequiredtosaveelectricityduetotherecentnu-clearaccident.Takingadvantageofthisopportunity,Iexpectyoutorecognizetheimportanceofelectricityconservation,setagoalbypositioningit inCSRandmakecorporate-widecommitmentstoconcretelyimplementthegoal.(4)Iwouldliketocommenton"EmployeeRelations"aswell.Iadmire"AcceptingandRespectingPromotionofDiversity,"whichhasbeenincludedinthereportsince2010, indicatestheratiooffemaleemployees,ratioofemployeeswithdis-abilitiesandratioofnon-Japaneseemployeesalongwiththemale-femaleratesinmanagerialpostsinaconcretemanner.Iexpectyoutocontinuouslysetgoals forthe increasinglyimportantfuturegenerationdevelopmentsupportprogramsandenhanceeffortstoreachthegoalsthatyouset.Thirdly, Iwould liketocommentonthereportasawhole.Thevoicesofthosewhoparticipatedinavarietyofactivitiesgivethisreportaneasy-to-readtoneinthisreport,followingpreviousyears.Asindicatedlastyear,currently,whiletheCSRreportisemphasizedasacommunicationtool,moredetailedinformationonaccountability isavailableonthewebsite. Itisbecomingevermore importanttoselectaspecificmes-sagethatyouwanttoputacrossinyourCSRreporteachyear.Thoseareincludedas"TOPICS" inthe2010report,andalsointhe2011report. Ihopeyoukeepdevisingwaystocreatereportsthatwillimpressreadersandprovideinformationthatwillremainintheirminds.
THIRD-PARTY COMMENTS
INTRODUCTION PEOPLE & TOSHIBA TEC
ENVIRONMENT & TOSHIBA TEC
MANAGEMENT THIRD-PARTY COMMENTS
3�
CSRhttp://www.toshibatec.co.jp/en/csr/
The"News"sectionisprovidedtointroduceCSRactivities inatimelymanner.
Redesigned Website
In April 2011, the TOSHIBA TEC website was redesigned to make it more user-friendly and accessible, by standardizing its designs and interfaces.
Throughthewebsite,TOSHIBATECCorporationaimstodeliverstakeholder-friendly informationinatimelyfashion, includingaboutvariousGroupcommitments,productsandsolutions.
INVESTOR RELATIONShttp://www.toshibatec.co.jp/en/ir/
Everyeffortismadetoprovidecorporateinformationasquick-lyaspossible.
PRODUCTShttp://www.toshibatec.co.jp/en/products/
Products and solutions in re-sponse to customer businessneedsareintroduced.
Top Pagehttp://www.toshibatec.co.jp/en/
Main Items (CSR)
· News· Corporate Philosophy· Topics · People & Toshiba Tec· Environment & Toshiba Tec· Management
Main Items (Investor Relations)
· IR News· Management Policy· IR Library· Strategies & Financial
Main Items (Products)
· Retail Solutions (POS Systems, Electronic Cash Registers, etc.)
· Multi Function Peripherals (Color MFP, B/W MFP, etc.)
· Barcode Printers and RFID Products (Barcode Printers, RFID Products, etc.)
· Inkjet Heads (Inkjet Heads, etc.)
"Toshiba eco style," a unified global brand for environmental initiatives
Greening of Process
Greening of Product
Greening by Technology
In order to evolve into one of the world's foremost eco-companies, Toshiba Group has been accelerating its environmental management under the glob-al brand "Toshiba eco style." The three circles surrounding the eco style logo, which symbolizes innovative ideas and imagination, represent Greening of Process, Greening of Products, and Greening by Technology.
Use of FSC-certified PaperPaper certified by Forest Stewardship Council (FSC) is used, which is made from wood from FSC-certified forests.
2011Corporate Social Responsibility Report
Issued in August 2011
Oval Court Ohsaki Mark East2-17-2, Higashi Gotanda, Shinagawa-ku, Tokyo141-8664 JAPAN
Phone: +81-3-6422-7039Fax: +81-3-6422-7111
URL: http://www.toshibatec.co.jp/enE-mail: [email protected]
Contacts: Paper
Waterless Printing
Non-VOC Ink
Printing
Waterless printing, a printing process that eliminates the use of water, is adopted, taking advantage of the characteristics of printing plates made of ink-shedding material.
100% vegetable ink containing no volatile organic compounds (VOCs) is used.
CSR Promotion CenterCorporate General Affairs & Administration Group
Production and printing of the Toshiba TEC CSR Report 2011 reflect the following considerations: