Upload
nguyenbao
View
231
Download
0
Embed Size (px)
Citation preview
2© EAGLE Registrations Inc. 2010 CONFIDENTIAL
AGENDA
Updates to IAOB Management Group
TS 16949:2009 Transition
TS Rules 3rd/2009 Edition SI’s and FAQs
June 2-4 IAOB Certification Body Training points
Supplier Scorecard reviews
Chrysler CSR updates
MSA 4th Edition
Resources
3© EAGLE Registrations Inc. 2010 CONFIDENTIAL
Tripp Martin is currently Managing Director
Effective 16 September 2009
Mr. Martin will retain this position until further notice
Updates to IAOB Management Group
4© EAGLE Registrations Inc. 2010 CONFIDENTIAL
TS 16949: 2009 Transition
As of Oct 15, 2009 the IAOB has made it mandatory that all TS audits are performed to the 2009 revision
Your auditor will use the 2009 Upgrade Checklist to verify your compliance. Any areas that are not conforming will have an NCR issued and require a CA Plan and Objective Evidence of closure
Remember, this revision is to capture the updates to ISO 9001:2008.
5© EAGLE Registrations Inc. 2010 CONFIDENTIAL
No new 2009 edition Sanctioned Interpretations or FAQs have been released since last Users Group.
SI’s 6, 7, 8 and 9 issued February 2010
SI’s 10 & 11 issued April 2010
TS Rules 3rd and 2009 Edition SI’s and FAQs
6© EAGLE Registrations Inc. 2010 CONFIDENTIAL
SI 6- 2.2 IATF Contractual RequirementsThe certification body shall cooperate with the relevant IATF Oversight office in performing
activities in support of the IATF Certification Scheme.
SI 7- 2.3 Ongoing Recognition RequirementsStates that the IAOB will audit the CB according it’s Key Processes and Operating Procedures,
along with the other already identified audit material.
SI 8- 2.1 IATF Certification Body Recognition Requirements
States that a CB must be compliant with Regulations of each country in which it operates.
TS Rules 3rd and 2009 Edition SI’s and FAQs
7© EAGLE Registrations Inc. 2010 CONFIDENTIAL
SI 9- 5.11 Nonconformity ManagementClarifies that the 90 days for closure of NCRs is understood to mean 90 calendar days
SI 10- 5.6 Audit TeamAdds language to clarify that the audit team (between them) shall have relevant sector specific
experience for all commodity codes which apply to that site.
SI 11- 7.0 Transfer AuditClarifies that Transfer Audits are to be equivalent to the time of a Recertification Audit and also
that the planning and conduct shall comply with 6.9 Recertification Activities.
TS Rules 3rd and 2009 Edition SI’s and FAQs
9© EAGLE Registrations Inc. 2010 CONFIDENTIAL
Common understanding of requirements
Effective implementation of CB processes to meet the requirements
Any TS audit, by any recognized CB, using any certified auditor, anywhere in the world, yields the same result
Consistent acceptable product supplied to the OEMs
Scheme Goals….
June 2-4 IAOB CB Training
10© EAGLE Registrations Inc. 2010 CONFIDENTIAL
This is the current edition
At this time there is no requirement or plan to move from a “TS” to an “IS”
Next revision that would be considered would be after ISO 9001:2008 is revised
TS 16949:2009 STATUS
June 2-4 IAOB CB Training
11© EAGLE Registrations Inc. 2010 CONFIDENTIAL
WA Top 10 Areas
The Scheme is 10 years old now, what issues are being found?
June 2-4 IAOB CB Training
12© EAGLE Registrations Inc. 2010 CONFIDENTIAL
Site Extensions are being misused
The intent is not to allow 2 entities that qualify as sites to reduce cost and audit days
The intent is to allow a TS certificate to address a manufacturing department of the organization that has moved close by the site due to space constraints
Site vs Site Extension
June 2-4 IAOB CB Training
13© EAGLE Registrations Inc. 2010 CONFIDENTIAL
MfgDept.
Non-MfgDept.
ManufacturingSite
SiteExtension
MfgDept.
Non-MfgDept.
ManufacturingSite
Site vs Site Extension
June 2-4 IAOB CB Training
14© EAGLE Registrations Inc. 2010 CONFIDENTIAL
“manufacturing department”
If it is not manufacturing, it is a remote, supporting function
Functions under the site’sManagementQuality Management System
Feeds its output back into the site’s manufacturing process
June 2-4 IAOB CB Training
Site Extensions
15© EAGLE Registrations Inc. 2010 CONFIDENTIAL
“close by”
This had previously been defined as 5 miles. While this limit has been removed, the concept remains the same
If it is too far away, it is either a separate site, or it can be considered as a supplier
June 2-4 IAOB CB Training
Site Extensions
16© EAGLE Registrations Inc. 2010 CONFIDENTIAL
Communiqué 2008-002
– If the proposed extension to a facility meets all the applicable ISO/TS 16949:2002 requirements without support from its original site, then the proposed extension or facility is considered a separate single site and [is] not eligible as a site extension
June 2-4 IAOB CB Training
Site Extensions
17© EAGLE Registrations Inc. 2010 CONFIDENTIAL
Campus” Example
– Proximity of sites does not count as 1 Site with site extensions
June 2-4 IAOB CB Training
Site Extensions
18© EAGLE Registrations Inc. 2010 CONFIDENTIAL
What is EAGLE doing to manage this?EAGLE will conduct a review of each site and will write a justification for any sites that qualify as site extensions.
What if your sites do not qualify as extensions? EAGLE will work with you and assess what the options are for your specific situation.
June 2-4 IAOB CB Training
Site Extensions
19© EAGLE Registrations Inc. 2010 CONFIDENTIAL
Audits to multiple schemes
TS, ISO, EMS, etc. may be combined
The audit days for TS shall be independently calculated
The TS audit days must be able to be distinguished on the site audit plan/agenda
5.2 Audit Day Determination
June 2-4 IAOB CB Training
20© EAGLE Registrations Inc. 2010 CONFIDENTIAL
e. All shifts
This means all shifts at the site for each auditManufacturing or non-manufacturingAny activity that is part of the TS quality management system
MaintenanceCalibrationClericalCycle countingStock rotation
Multiple shift patterns must be audited1, 2, 3, A, B, C, etc.
5.2 Audit Day Determination
June 2-4 IAOB CB Training
21© EAGLE Registrations Inc. 2010 CONFIDENTIAL
h. Ring fencing – “dedicated to automotive and completely separated in terms of ‘employee activity’”
If any manufacturing is shared, then NO
– It is not “completely separated”
5.2 Audit Day Determination
June 2-4 IAOB CB Training
22© EAGLE Registrations Inc. 2010 CONFIDENTIAL
Truncating or Rounding Down is not acceptable
– X.01 to X.09 X.0
– The result shall be rounded up to X.5• Example: 2.01 shall be rounded up to 2.5• Example: 2.49 shall be rounded up to 2.5
Rounding/Truncating of Audit Days
June 2-4 IAOB CB Training
23© EAGLE Registrations Inc. 2010 CONFIDENTIAL
What if you’ve done it wrong?
1.Correction:
Find all clients where the initial, recertification or transfer audit occurred in 2010 and check the audit day calculation
If it was wrong, recalculate it properly
Add any missing audit day from the Stage 2/Recert/ Transfer audit to the next surveillance audit
Adjust the surveillance audit days such that the total surveillance audit days are correct
Rounding/Truncating of Audit Days
June 2-4 IAOB CB Training
24© EAGLE Registrations Inc. 2010 CONFIDENTIAL
IATF is serious about a “fresh eyes” look at the client’s QMS every three years
Went from a “should” (Rules 2) to a “shall”because of abuse
Auditor Rotation is REQUIRED.
No Waivers approved
5.6 Audit Team
June 2-4 IAOB CB Training
25© EAGLE Registrations Inc. 2010 CONFIDENTIAL
Second Largest Amount of Witness Audit Findings
Basic issues:
Not planning the audit based upon the client’s processes
Not prioritizing the audit based upon OEM concerns and client internal audit concerns
Not auditing of interactions of client processes
5.7 Audit Planning
June 2-4 IAOB CB Training
26© EAGLE Registrations Inc. 2010 CONFIDENTIAL
First Largest Amount of Witness Audit Findings
questioning the process objectives/ targets, with a focus on targets not being met….
Failing to question the auditees on performance to objectives for the each of the client’s processes examined
Not prioritizing audit trails for the objectives not being met
5.8 Process Approach
June 2-4 IAOB CB Training
27© EAGLE Registrations Inc. 2010 CONFIDENTIAL
Clients words
Directly relate back to the client’s Key Process Map
Do you have measurables for each of these?
Is it clear?
June 2-4 IAOB CB Training
28© EAGLE Registrations Inc. 2010 CONFIDENTIAL
All issued nonconformances (majors and minors) initiate the client decertification process (see 8.1)
The CB procedure should define when suspension is considered
CBs are accepting poor correction, poor root cause analysis, and poor corrective action
5.11 Nonconformity Management
June 2-4 IAOB CB Training
29© EAGLE Registrations Inc. 2010 CONFIDENTIAL
The 90 days is for closure of the client nonconformity (including on-site verification of a major) SI-9
If when you go to verify, the corrective action is not in place?
Minor to Major
Major to Suspension
Suspension to Withdrawal
5.11 Nonconformity Management
June 2-4 IAOB CB Training
31© EAGLE Registrations Inc. 2010 CONFIDENTIAL
Scorecard Review-GM
Six Panel - Defined:
– A 6 Panel contains trend charts for 6 Measurables(GM Global Quality Tracking System)
• PRRs (Problem Reporting and Resolution)• PPM (Parts per Million)• Discrepant Parts• Spill• Stockout• Downtime
(See GP-5 for definitions of each)
– Charts are updated once per week (available by Tuesday afternoon)
32© EAGLE Registrations Inc. 2010 CONFIDENTIAL
How Suppliers Access 6 Panel
1. Log into GM Supply Power
2. Under the ‘Applications’channel choose ‘Quality Reports’
3. You will see the 6 Panels to which you have access
Scorecard Review-GM
33© EAGLE Registrations Inc. 2010 CONFIDENTIAL
=W30
100% Deterioration CYTD
100% Improvement
354% Deterioration CYTD
DUNS: 123456789, WHOVILLECommodity: M SAMPLE SIX INC
Executive Champion: XXSQE: YY
SQ Contact: ZZ
Monthly
460% Deterioration CYTD
100% Deterioration CYTD
Report Name: Supplier Activity / ChartsBlue line current 12 months (Diamonds)
Green line prior 12 months (Squares) Data As Of Jun 2 2010
100% Improvement
PR/R's4
3
0
3 3 3
0
2
1
4
2
3
2
3 3
4
2
1 1 1
0
4
00112233445
Jun-09 Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10 Apr-10 May-10
Discrepant Parts
6 2 0
30
54
130 3 0
39
92
7
101
0
21
215
3 2 4 0 0
27
00
20
40
60
80
100
120
Jun-090 Jul-09 Aug-090Sep-09 Oct-09 Nov-09 Dec-09 Jan10 Feb-10 Mar-10 Apr-10 May-10
PPM's
10 5 0
47
83
250 6 0
63
200
16
164
0
303
185 4 5 0 0
46
00
50
100
150
200
250
Jun-09 Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10 Apr-10 May-10
Stockouts
0 0 0 0 0 0 0 0 0 0 0 00 0 0 0 0 0 0 0 0
1
00
0
0
1
1
1
1
Jun-09 Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10 Apr-10 May-10
Spills
0 0 0 0 0 0 0 0
1
0 0 00 0 0 0 0 0 0 0 0 0 00
0
0
1
1
1
1
Jun-09 Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10 Apr-10 May-10
Downtimes
0 0 0 0 0 0 0 0 0 0 0 00 0 0 0 0 0 0 0 0 0
1
0
0
0
1
1
1
1
Jun-09 Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10 Apr-10 May-10
Scorecard Review-GM
34© EAGLE Registrations Inc. 2010 CONFIDENTIAL
Every direct supplier of production parts to GM has a 6 Panel scorecard (Ultimate duns and all mfg duns)
As part of the audit planning and site audit, review the 6 panel information
Supplier refusal to disclose, or claiming ignorance? Major NC should be issued – see TS 8.2.1 and 8.2.1.1
Review trends of performance in 6 Panel
Establish audit trails based on metric patterns indicating deterioration or anomalies
Scorecard Review-GM
35© EAGLE Registrations Inc. 2010 CONFIDENTIAL
Internal Audit – 8.2.2.2 mfg process audit
– Organization shall audit to determine effectiveness
– Process audits in GM Customer Specifics:• Heat Treat (CQI-9) – 4.1.12• Plating (CQI-11) – 4.1.13• Coating (CQI-12) – 4.1.14• GM Process Audits – 4.1.xx (to be added)• GM Commodity Audits – 4.1.xx (to be added)
GM Process Audits
Scorecard Review-GM
37© EAGLE Registrations Inc. 2010 CONFIDENTIAL
Scorecard Review-Chrysler
Basic Information
Division / Company Roll-up
Company Results
Manufacturing Location Results
External Balanced Scorecard (EBSC)
38© EAGLE Registrations Inc. 2010 CONFIDENTIAL
Scorecard Review-Chrysler
New Score Card - Status Indicators
Not performance measures
Report on either corporate or location compliance to requirements
Do not impact score but do reflect Partnership mindset
39© EAGLE Registrations Inc. 2010 CONFIDENTIAL
Scorecard Review-Chrysler
May– EBSCs will be found in GPSIS Portal– Informational data only– Hands-on review by Chrysler and Suppliers– Content / value check
June– 45 D.I.S. Workshop
July– EBSC fully live in GPSIS
Timing, Next Steps
40© EAGLE Registrations Inc. 2010 CONFIDENTIAL
Scorecard Review-Chrysler
Quality
NCT rates– High NCT rates are indicative of something wrong in
the supplier’s quality system.– Significant NCT rates
Warranty
Containments (Yard Holds, # of occurrences)
Forever Requirements violations
Product Development Process (AQP)
Using Scorecard Metrics to Prioritize the Audit
41© EAGLE Registrations Inc. 2010 CONFIDENTIAL
Scorecard Review-Chrysler
All Chrysler suppliers are required to have access through Covisint.
– Chrysler Applications Section – EBSC
A Major Nonconformance will the supplier cannot access the system.
42© EAGLE Registrations Inc. 2010 CONFIDENTIAL
Scorecard Review-Chrysler
Go to:http://www.covisint.com/loginAuto.shtml
1. Enter user ID2. Enter password3. Click Submit
3CPR WBS access requires Covisint. Company Covisint Administrator can provide a user login
1
2
3
43© EAGLE Registrations Inc. 2010 CONFIDENTIAL
1
2
1. Click on the Chrysler Portal2. If this link is missing, contact the Company Covisint Administrator
Scorecard Review-Chrysler
45© EAGLE Registrations Inc. 2010 CONFIDENTIAL
CUSTOMER-SPECIFIC REQUIREMENTS
Editorial updates/corrections
Document has been restructured to follow TS 16949
User-friendly features added– “Table of Contents”– Expanded “References” section– ISO/TS 16949 references & cross-reference summary– Comprehensive “Change Log” (2007/2008 changes
included)
Significant deletions and additions
Chrysler-CSR update
46© EAGLE Registrations Inc. 2010 CONFIDENTIAL
DELETIONS
“Chrysler-approved laboratories” requirement
“Elements of Manufacturing Basics” audit
“SQAP” exceptions
CUSTOMER-SPECIFIC REQUIREMENTS
Chrysler-CSR Update
47© EAGLE Registrations Inc. 2010 CONFIDENTIAL
ADDITIONS
4.2.1 ISO/TS 16949 Registration Verification
5.0 Environmental Management (ISO 14001) required
4.11 Customer Satisfaction-Needs Improvement Notice
4.10 Consumer-Centric Warranty Management
CUSTOMER-SPECIFIC REQUIREMENTS
Chrysler-CSR Update
48© EAGLE Registrations Inc. 2010 CONFIDENTIAL
Customer Satisfaction - Needs Improvement Notice
Supplier candidates identified by metrics-driven internal process
Notifications sent to Certification Body & Oversight Office
Process follows “Certificate Decertification Process” outlined in the 3rd Edition of the Certification Scheme
4.11 New Special Status Condition
Chrysler CSR Update
49© EAGLE Registrations Inc. 2010 CONFIDENTIAL
CQI 14
CQI-14 assessment tool column headings
2nd Edition
Consumer Centric Warranty Management
50© EAGLE Registrations Inc. 2010 CONFIDENTIAL
CQI 14 Scoring
Each section sums up the score for the section and then divides by the number of questions to obtain a score for the phase.
Phase scores are then automatically transferred to the scoring summary located on the Scoring tab in the tool
Note: For corporate facilities with multiple manufacturing sites, the corporate scoring for manufacturing questions should reflect the lowest single manufacturing site's score.
51© EAGLE Registrations Inc. 2010 CONFIDENTIAL
MSA Reference Manual
MSA Reference Manual – What Changed?The Measurement System Analysis (MSA) third edition reference manual has been updated. Key changes include the addition of examples to aid in the understanding of basic measure system fundamentals. Further enhancements include:
Improvements to the table of contents to aid in the manual usage
Clarification of the relationship between calibration and MSA
Clearer definition of the measurement decision (5-10-30)
Improved the bias and linearity sections
Clarified and improved the attribute and the non-replicable (i.e., destructive) testing section
52© EAGLE Registrations Inc. 2010 CONFIDENTIAL
What:MSA Update and WorkshopWhen: August 19, 2010 Where: Schoolcraft College/VistaTech Center, Livonia, MI 48152 Register: Online or call (248) 358-3003 Overview on Changes to MSA – Calibration and relationship to external systems; e.g., ISO 17025 – Repeatability analysis with bias/linearity studies – Discussion of risks; alpha, beta – GRR analysis with respect to target Cp – nda definition – Attribute updates APQP and MSA – Systems approach – Measurement source development Examples of advanced MSA – Destructive – Test Stands – MSA and True Position Analysis Workshop – Attribute: hands-on data collection – Variable – Replicable: hands on data collection – Nonreplicable: Evaluation of different reports
The registration fee for AIAG members is $99; the non-member fee is $199. All attendees will receive a complimentary copy of the Measurement Systems Analysis, Forth Edition.
MSA Reference Manual
53© EAGLE Registrations Inc. 2010 CONFIDENTIAL
Resources
www.customerspecifics.com
Database of Customer Specifics
Development phase
Community – Access– Share– Discuss
54© EAGLE Registrations Inc. 2010 CONFIDENTIAL
www.iatfglobaloversight.org
Provides the latest on
•Customer Specific Requirements
•SI’s and FAQ’s for the Standard and Rules
•OEM Communiqués
Resources
55© EAGLE Registrations Inc. 2010 CONFIDENTIAL
www.aiag.org
Access to purchase CQI’s mentioned in presentation
AIAG provides access to publications and training, such as:
• TS Auditor courses
• TS Executive Understanding
• TS Internal Quality Auditing
• TS Supplier Auditor Certification
• ISO/TS 16949:2009 and lessons learned from the Process Approach
• Understanding ISO/TS 16949
Resources
57© EAGLE Registrations Inc. 2010 CONFIDENTIAL
Thank you for attending!!
A copy of the Power Point will be sent out next week.
Contact: [email protected]
1.800.795.3641