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TRUST AS AN OPPORTUNITY
LEARNINGS FROM THE DANISH PUBLIC SECTOR DIGITIZATION
NOVEMBER 2016CEO EVA BERNEKE
©KMD©KMDINTERNTKMD A/SINTERNTKMD A/S
DENMARK IS THE MOST DIGITIZED COUNTRY IN EUROPE
2*EU´s ”The Digital Economy and Society Index” 2015
©KMD©KMDINTERNTKMD A/SINTERNTKMD A/S
PUBLIC DIGITIZATION IN DENMARK HAS BEEN DRIVEN THROUGH
STRONG DIGITIZATION VISION AND STRATEGIES…
3
In 2020 digitalization must strengthen the sense of closeness to and influence on own life situation
In 2020 we meet a coherent public sector, capable of coordinating, exchange and reuse data
In 2020 we meet an effective local government, where fast and ”on the spot” processing of inquiries and applications is secured through digitalization
The digital must be easy, fastand secure good quality
THE 5TH PUBLIC DIGITIZATION STRATEGY
Public digitalization must provide beneficial conditions for growth
Comfort and trustmust be placed at the center of development
THE 2nd CROSS-MUNICIPALITY STRATEGY
A Stronger and more Secure Digital Society
“ Local & Digital – a interconnected Denmark
“
Source: The Danish Agency of Digitization, Local Government Denmark (KL)
©KMD©KMDINTERNTKMD A/SINTERNTKMD A/S
…DRIVING A SERIES OF STRONG AND BOLD DIGITAL MOVES
OVER THE PAST 15 YEARS
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2001
2004
2007
2011
DIGITAL COOPERATION
EFFECTIVE PAYMENTS AND INTENAL DIGITIZATION
JOINT INFRASTRUCTURE
DIGITAL COMMUNICATION
_ Digital signature
_ Citizens can e-mail the public
_ Public authorities communicate digitally
_ EasyAccount and eInvoicing
_ Business and Health.dk
_ Secure e-mails between public authorities
_ EasyID, EasyLog-in, eIncome
_ Digital Post, EasySMS, Citizen.dk
_ Public authorities obliged to use joint it-infrastructure
_ Digital Post to citizens and companies
_ Online self-service for citizens and companies
_ Digital welfare
_ Masterdata program
Source: The Danish Agency of Digitization
©KMD©KMDINTERNTKMD A/SINTERNTKMD A/S
PUBLIC DIGITIZATION HAS BEEN SECURED THROUGH STRONG
GOVERNANCE, CLEAR TARGETS AND LEGISLATION…
5
STRONG GOVERNANCE CLEAR TARGETS LEGISLATION
Ministry of Finance
Danish Agency of Digitization
Joint Public Digitization Strategy
CG RG LG
Digitization strategies
§ Legislation on Digital mail
Makes it mandatory for citizens and companies to receive mail
digitally
§ Legislation on mandatory
digital self-service
Requires citizens to use public digital self-service solutions
§ Guidance on digitalization-
ready legislation
Provides guidance on how digitalization should be
considered in new legislation
Source: The Danish Agency of Digitization, NemID.nu, borger.dk
Digital communicationin 2015
eDays
eDay3 required all national self-service solutions to use EasyID/Digital signature for
secure identification
©KMD©KMDINTERNTKMD A/SINTERNTKMD A/S
…AS WELL AS THE ABILITY TO OVERCOME TRUST ISSUES
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Source: The Danish Agency of Digitization, Dansk IT, Foreningen af Kommunale IT chefer, Professor Gert Tinggaard Svendsen (Aarhus University)
GOOD PREREQUISITES FOR HIGH DIGITAL TRUST
TRUST CREATING ACTIONSFOR HIGH DIGITAL TRUST
_ Denmark is the world’s most trusting nation
_ Strong general trust in society and authorities
_ TAX is acknowledged as a driver for welfare and society
_ Early implementation of one central personal ID number (1968)
_ High levels of literacy and digital adaption
_ Demonstrate value early in the process (securing nationwide conformity is a key lever)
_ Respect the citizen’s privacy
_ Increase transparency on public security levels (e.g. logs of access to personal information)
_ Strengthen the citizen’s digital competencies
_ Ensure public digital access
¼lack trust in the public IT security
©KMD©KMDINTERNTKMD A/SINTERNTKMD A/S
DATA INTEGRATION & ANALYTICS
BUSINESS OPPORTUNITIES IN A DATA DRIVEN SOCIETY
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EXISTING BUSINESSES & AUTHORITIES
Transparency CorrelationsAutomation
Better decisions fasterIncreased effectiveness
DISRUPTION
New value chainsGlobal scale
Source: Company websites
©KMD©KMDINTERNTKMD A/SINTERNTKMD A/S
HOW KMD INTERACTS WITH PUBLIC AND PRIVATE PLAYERS
COGNITO – THE FUTURE WITHIN DATA MANAGEMENT & DISTRIBUTION
Master data management
Distribution
Value-addedproducts
Solution area
Dis
trib
ution
pla
tform
Dis
trib
ution
pla
tform
Dis
trib
ution
pla
tform
Dis
trib
ution
pla
tform
Dis
trib
ution
pla
tform
CompaniesPeople Real EstateAdresses, Roads etc.
Maps and Geography
Core
reg.
Shadow
reg.
“DATAFORDELEREN”ONE COMMON DISTRIBUTION PLATFFORM
PUBLIC MASTER DATA
Traffic FinanceConsumer behavior
Business development
Town planning
Illustration (non exhaustive)
Utilities Social media Finance Tele Agriculture
“COGNITO”CENTRALIZED DATA EXCHANGE PLATFORM
PRIVATE MASTER DATA
THANK YOU FOR YOUR ATTENTION
©KMD©KMDINTERNTKMD A/SINTERNTKMD A/S
HOW KMD INTERACTS WITH PUBLIC AND PRIVATE PLAYERS
CONNECTING REFUGEES THROUGH DIGITAL COMPETENCE MAPPING
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Platform with digital competence-
mapping
Asylum centers
MunicipalitiesJob centers
Corporations
Registration of competencies based on standardized methods
Registration of competence needs
Overview of competence-supply in other municipalities
Information about needs and competencies prior to referral
Submission of competence needs
Suggestion for potential candidates (link to the
online job database)
Basis in place for an improved referral practice
Overcoming a complex digital infrastructure ‘from arrival to job’ with a national platform which secures a structured compilation of the refugees’ competencies and data exchange across systems and stakeholders
The Danish Immigration Services
Improved hand-over between asylum centers and municipalities
Formalization of competence mapping and submission of competence needs
©KMD©KMDINTERNTKMD A/SINTERNTKMD A/S
KMD IN SHORT
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One of Denmark’s largest IT companies
The KMD group employs more than 3200 people. More than 1000 IT professionals work every day with the development of IT-solutions critical for Danish society
More than 300 IT solutions
KMD primarily develops administrative and enterprise management systems, and also develops solutions in citizen services, IT outsourcing, application management, BPO and a number of other areas
KMD has developed Danish IT infrastructure for over 40 years
More than 400 billion DKK are processed by KMD’s systems on an annual basis. This amounts to roughly 20% of the Danish GDP
Over 1500 Danish and international customers
KMD delivers IT to the Danish local authorities, regions and the government, as well as to more than 800 foreign and domestic private companies
1972 KMD is founded
1972-2004 Municipality ownership
2005-2008 Municipal reform• Restructuring of 237
municipalities to 65• Move of tasks and employees
from counties to municipalities
2009-2011 Private Ownership I (EQT)• “Commercialisation” of KMD• TSA1 contracts in place
2012- Private Ownership II (Advent)• Continued commercialization to increase customer-focus
• Expansion in new market segments
1 TSA (Transitional Services Agreement); agreement that establishes the relation between KMD and municipality customers, including economic terms and intellectual property rights
TIMELINE