Tristar News Spring 2011 Edition

Tristar’s Bright New Future

New Telephone Number Goes Live! Page 3

Just the Job Page 10

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Full story on pages

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Returning Your Tenancy AgreementPage 6

Tenancy Agreement

for new tenants

Hi, I am Cath Purdy, Group Chief Executive of the Vela Group.

As you will have heard, Vela is the new umbrella housing company, bringing together Tristar Homes and Housing Hartlepool. My role at Vela will involve working across all three companies ensuring that we deliver excellent services to you, our customers.

My key priorities will be to make sure that the new group will be a driving force behind housing and community regeneration projects in both Stockton-on-Tees and Hartlepool, as well as delivering the promises that were made to you

in the Transfer Offer Document as part of stock transfer.

As the largest social landlord in the Tees Valley and among the top 50 in the country, we have a combined annual spending power of £65 million in 2011/12 to improve and build new homes, enhance the local environment and the community where you live.

Thanks to all of you who have signed and returned your new Tenancy Agreement following stock transfer. In order to ensure you receive your full rights as a tenant, we encourage those who have not yet done so to complete and return these as soon as possible.

In this edition of Tristar News we introduce you to our new look logo and bring you lots of interesting articles, including; an update on the investment works taking place in the Stockton Borough, important information on changes to Housing Benefits as well as the introduction of Tristar’s new telephone number!

I look forward to updating you on progress in the next Tristar News, in the meantime I hope that you enjoy this edition.

Welcome to the Spring Edition of Tristar News

We are pleased to announce following customer feedback that we have changed our customer telephone number to an 03 number. This will be included in most mobile or landline contract packages and cheaper for those on pay as you go mobiles.

Please contact your network provider directly to clarify what you will be charged when using the 03 number and please take this into consideration when contacting us.

When you ring 0300 111 1000 you will come through to our

Customer Service Centre where a member of the team will answer your call. There will also be an option to leave a message for non-urgent queries and these will be answered within two working hours.

Please note: We will be closed on Wednesday 15 June for staff training & development. All emergency and make-safe repairs can still be reported through our new number.

New Customer Contact Number! 0300 111 1000

Things you should know about your Tristar Newsletter

In this IssueWelcome to the Spring Edition of Tristar News........ .................3

New Customer Contact Number ...............................3

Housing Benefit and Welfare Reform ....................4

The way your Housing Benefit is paid has changed ..............................5

Focusing on Customer Service .................5

Green Fingers...................... .6

We Want Your Views ...........7

Tristar’s Bright New Future is Launched ..........................8

Delivering on Our Promises .......................9

Just the Job! .......................10

Making a Difference to Where You Live ..................11

Anti-Social Behaviour Update ..............................12

Garden Service ...................13

Next Text Messaging Service ...............................13

Property Services Needs You! ........................14

Customer Contact Visits .....15

Just for fun – Kid’s Competition .......................16

*We have made every effort to ensure information published in Tristar news is accurate and up to date at the time of publication.

Shaping Places, Creating Communities and Changing Lives

Part of the Vela Group

Phone: 0300 111 1000

Email: [email protected]

Texting: Text your message starting with TRISTAR to 60070. Please be aware network charges will apply.

Website: www.tristarhomes.co.uk for downloadable forms and other information on available services.

Fax: 0300 111 1001

Or view Tristar TV: For more information including instructions please visit www.tristarhomes.co.uk/tv

If you would like to speak to a member of staff from Vela then please use the same contact number.

Contacting Us As well as visiting your local Neighbourhood Housing Office, there are a number of ways that you can contact us here at Tristar Homes. If you have any comments or feedback about Tristar News or simply want to get in touch please contact us via any of the following:

2 3

If you have non-dependants living with you, i.e. grown up children, who you no longer receive Child Benefit for, an amount is deducted from your Housing Benefit and this depends upon the non-dependant’s income and circumstances.

Whether or not the non-dependant gives you the money to help you make your rent payments is between you and the non-dependant, however, you

As part of Tristar’s commitment to delivering excellent customer service and continually improving our performance, our Customer Service Centre (CSC) has been consulting customers including a focus group, the Customer Service Improvement Group as well as feedback from satisfaction surveys.

The aim of the consultation was to determine how well the CSC was running, to capture the opinions of the customers who make regular contact, and to look for areas of improvement as the CSC takes shape for the future.

As a result of feedback from customers we have recently introduced our new telephone number 0300 111 1000 which aims to reduce call costs.

With input from our customers we are also developing new dedicated service promises.

In the past month we have welcomed new team members with the aim of reducing call waiting times particularly during peak calling periods.

Did you know?

You can also contact the team by email - [email protected]

Since we opened in July 2009 we have:

• Answered over 170,000 calls

• Responded to nearly 10,000 emails

Housing Benefit and Welfare Reform – What does it mean?

The Government has announced that non-dependant charges will increase from April 2011 which may affect the amount of Housing Benefit you will receive.

are responsible to make sure that the rent due is paid and your rent account is kept up to date.

If you are worried about making payments for your rent or about the increased rates from April, you can contact a member of Tristar Homes’ Income Management Team on 0300 111 1000. We also offer a free and confidential Money Advice Service, if you would like to make an appointment – just ask for details.

If you are on a low income you may qualify for help making your rent payments. You can use Stockton Borough Council’s online Housing Benefit calculator as a guide to find out if you will qualify at www.stockton.gov.uk

Once you are claiming Housing Benefit you must tell your local Council if you have any changes in your circumstances.

Following transfer of homes to Tristar, most customers claiming Housing Benefit will now receive their Housing Benefit payments every four weeks.

Some customers who have lived in their home before 1996 and have continuously claimed, will receive their Housing Benefit on a fortnightly basis.

You may have noticed these changes to your Housing Benefit

payment when you received your last rent statement or when any letters have been sent to you about your rent account. Letters will show your balance at that time but will advise you that it does not include any Housing Benefit which may be payable to you. No arrears recovery action will be taken against balances which are due to the changes in Housing Benefit payments, as long as the rent due is paid on time.

You will also still be eligible for the quarterly clear rent account prize draw so you still have a chance of winning – the next draw will take place on 30 June 2011.

If you would like any further information about your Housing Benefit claim or think you may be eligible to claim please contact the Income Management Team on 0300 111 1000.

Focusing on Customer Service!

The way your Housing Benefit is paid has changed!

Gross Income (per week) Deductions from Housing Benefit 2011 rates entitlement (per week) 2010 rate

Under 18 / full time student / receiving a Youth Training Scheme Allowance. In prison or on remand / in hospital for more than 52 weeks

Nil Nil

Aged under 25 receiving Income Support, Income Based Job Seekers Allowance or receiving Pension Credit

Nil Nil

Aged 25 or older receiving Income Support / Income Based Job Seekers Allowance £7.40 £9.40

Working but less than 16 hours per week £7.40 £9.40

Under £122.00 £7.40 £9.40

£122.00 to £179.99 £17.00 £21.55

£180.00 to £233.99 £23.35 £29.60

£234.00 to £309.99 £38.20 £48.45

£310.00 to £386.99 £43.50 £55.20

Over £387.00 £47.75 £60.60


New Customer Service Advisors

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Source: www.hbnotes.co.uk

Communicating Positively, Listening and Learning

At Tristar we realise that we have a responsibility to be environmentally friendly and raise awareness in local neighbourhoods. We have carried out lots of work encouraging residents to reduce their waste, recycle and be more energy efficient, and we plan to do much more.

Greenworks is a new way of working with the local community to make improvements to the environment and deliver community based projects.

Aspire, a Tristar staff development programme, recently set a staff team challenge to carry out environmental work with local schools developing school gardens throughout the Borough. This involved working with local schools in partnership with organisations such as Stockton Borough Council, Billingham

Are you willing to roll up your sleeves and work with us to make services and neighbourhoods better?

If your answer is YES then why not give us a call on our new number 0300 111 1000 and ask for the Customer Involvement Team.

We have lots of ways for you to work with us to make our services even better, including:

Keeping In Touch Events

These are popular events giving you information and the chance to have your say on a whole range of things. Over the past year our involved customers have developed Local Standards, supported Customer Involvement and have helped to produce the Annual Report.

Tenant Scrutiny

This is where you and other customers can do an in depth examination of the services Tristar provides, helping us to continually improve.

Service Improvement Groups There are four ways you can be involved in our Service Improvement Groups. These include:

Communication

This group looks at the information we send to you, such as Tristar News, letters, leaflets and other documents, as well as our website.

Anti-Social BehaviourThis group looks at our performance regarding ASB and compares us to other landlords across the Borough.

HomeThis group looks at repairs, maintenance and modernisations to your home.

Choice Based Lettings

This group looks at how we allocate homes and the standard of them.

Reaching Out Area Panels

Become a member and work with your local housing team to make your neighbourhood a better place to live.

We even have an Armchair Sounding Board of people who give us their views from the comfort of their own home!

These are just a taster of the things we offer to get you involved, our full ‘Ways To Make A Difference’ leaflet is available from our offices and is on our website.

Local Standards In partnership with our customers, we have developed a range of Local Standards that will be put in place from April 2011. These Local Standards will drive our performance forward across services in your neighbourhood. If you are interested in finding out how we are doing against these standards then please give our Customer Involvement Team a call.

We also carry out Estate Walkabouts. For more information, please visit our website.

Many customers have already joined us but we are looking for even more. If you are interested please contact our friendly team on 0300 111 1000 to find out more.

Green Fingers We Want Your Views!

Environmental Link Programme (BELP) and the Shaw Trust. As well as working with children to create a manageable school garden, Tristar also attended classes and assemblies to talk about the environment.

Pupils from Bader Primary School

3,000 Tenants Still to Return Tenancy Agreements!

If you would like to be involved in Greenworks in your local community then why not contact Tristar Homes and ask to speak to the Customer Involvement Team on 0300 111 1000.

The four schools involved were:

• Bader Primary School • Christ the King School • High Clarence Primary School • William Cassidi Church of England School

A big thank you goes to all the children involved.

One of the key commitments in the Transfer Offer Document was that all customers who had a secure or introductory tenancy and who had not breached their existing Tenancy Agreement would receive a new assured transfer Tenancy Agreement.

The importance of reading, signing and returning the new agreement was outlined in the last edition of Tristar News. On receipt of the agreement we will return a photocopy to you. It is essential that you keep this copy in a safe place.

By 5 April 2011, 5881 Tenancy Agreements have been received, a return of 65%.

For those 3,000 customers who have not yet returned their Tenancy Agreements, please do so as soon as possible.

For more detailed information regarding new Tenancy Agreements please visit www.tristarhomes.co.uk/mytenancy or contact us on 0300 111 1000.

All customers who returned new Tenancy Agreements within 10 days were entered into a prize draw for a £50 ASDA voucher, the four successful winners are:

Lillian Lonsdale - Stockton

Mr & Mrs Pitt - Stockton

Mr & Mrs Swalwell - Thornaby

Margaret Hutchinson - Wolviston

Professional and Accountable



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As part of the Vela launch on Friday 11 March, Tristar Homes launched the delivery of a £100 million Investment Programme with a visit to some of its projects by Pat Ritchie, Chief Executive of the Homes and Communities Agency (HCA).

The Homes and Communities Agency provide funding for affordable housing, bring land back into productive use and enable local authorities to achieve housing and regeneration ambitions for their areas.

The Stockton events were among a number being held to mark Tristar Homes becoming part of the new housing and regeneration group, Vela, which also embraces Housing Hartlepool.

Pat Ritchie visited homes in the Salters Lane area where new double glazed doors and windows are being fitted. This included a visit to Tristar customer Maureen Watkins.

She said: “I am absolutely thrilled with the improvements that have been made to my home, I’ve had new windows and a new bathroom suite which have transformed my house. I’m definitely pleased that I voted in favour of stock transfer!”

Cath Purdy, Chief Executive of the Vela Group, added: “One of the promises particularly close to tenants’ hearts, following the transfer of the Council’s housing stock to Tristar, was the installation of double glazed windows and doors to all properties that had not yet had them fitted.

Tristar’s Bright New Future is Launched!

As part of stock transfer and delivering the promises that were made to you in the Transfer Offer Document, Tristar have started work on the Investment Programme which is based around modernising homes and improving the areas where you live.

The Investment Programme totals over £100 million over a period of five years. Included within this is the window and door replacement programme which will be carried out over three years. This will benefit those customers who do not already have double glazed windows and doors and was highlighted as a key requirement when we consulted our customers. We have already started this programme at homes across the Borough, including:

• Greenwood and Dales Estate, Thornaby - 111 properties

• Salters Lane - 62 properties

• Radburn Estate - 85 properties

As part of delivering the Investment Programme we have recently appointed Frank Haslam Milan (FHM) and The Apollo Group as strategic partners.

As well as providing value for money in terms of delivering the works, FHM and Apollo have demonstrated a commitment to customer service that matches our high standards.

Both organisations have pledged to provide local opportunities during the course of the refurbishment work including apprenticeships and training opportunities.

Both Frank Haslam Milan and The Apollo Group have strong reputations in the property modernisation sector and have the experience and expertise to create homes fit for the 21st

Delivering On Our Promises!

century for our customers!

We will keep you updated on progress on our website and in the next edition of Tristar News.

“Tristar Homes is delivering on promises made when homes were transferred by starting work on window schemes across the Borough.”

Whilst in Stockton, Pat also visited new homes on the Redbrook development in Roseworth. The homes which have been built by Housing Hartlepool and are managed by Tristar Homes, involved an investment of £3 million including a grant of £1.34 million from the Homes and Communities Agency.

There are 20 two and three bedroomed homes and eight two-bedroomed bungalows. All the properties are economical to run through the incorporation of a range of energy efficient features including solar panels.

Front Cover Story

Tristar customer Liz Kidd with Housing Hartlepool customer Carol Gavillet

New Homes – Redbrook Villas at Roseworth

Tristar Chairman, John McDougall with a Tristar customer and Winston Williams, Vela’s Group Director of Property Services

Tristar customer viewing plans of the area

www.tristarhomes.co.uk


Cath Purdy, Vela Chief Executive with Pat Ritchie, HCA Chief Executive and Tristar customer Maureen Watkins

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Working alongside the North East Employer Coalition, Contact Centre Professional and Know How North East, Tristar Homes have been helping customers in Norton Grange to develop their customer service skills and experience life working at Tristar.

‘Go Forward’ is a six week learning programme that has been delivered to 10 local residents, developing their knowledge and understanding of customer care and customer service as well as preparing for interviews. This has included:

• Communication, IT, problem solving skills, as well as dealing with difficult situations

• Personal skills including confidence, self motivation and understanding

• Preparation for selection process including telephone screening, being successful at interviews and writing CV’s

In addition we have supported the programme by offering everyone the opportunity to experience

working within our Customer Service Centre, as well as by completing a number of visits to our offices and job shadowing Tristar staff as they complete Customer Contact Visits.

Following their completion of ‘Go Forward’ Brian and Timothy have secured employment with Tristar Homes as Customer Consultation Officers, to visit customers completing Customer Contact Visits and started work in April 2011.

Brian said: “The course gave me a great insight into customer services. Alongside learning new skills, it

also made me realise the abilities I already possessed, which I was able to develop further.

“The Go Forward initiative has boosted my confidence and helped me become a more positive person. I am excited about starting a career as a Customer Consultation Officer with Tristar Homes.”

If you would like Tristar Homes to assist and support you on your journey back to work please call Tracy Simmons, Marc McPhillips or Caroline McCulloch on 0300 111 1000.

Just the Job!

In our last edition of Tristar News we heard from our Thornaby and Stockton Central teams about the successful projects they had delivered in the community. In this edition we take a look at what a difference our Billingham and Hardwick teams have made over the past year.

This has included:

MAD Days

• Between February 2010 and September 2010, we held four Make A Difference (MAD) days at Port Clarence which gave the whole estate a makeover. Our partners from Know How North East provided their Caretaker Team to tidy up gardens and Stockton Borough Council’s Care For Your Area Team provided the vehicles to remove what we collected. The Police also provided support and a number of residents came out to help us as well.

• Working with the Community Payback Team to tidy up Quenby Road and Primrose Hill areas. The team also helped to paint the metal fencing to a number of our properties in Primrose Hill.

Going back to school

• Working with William Cassidi School at Stillington to renovate

the flower beds in Chapel Gardens and installing a new notice board for the Parish Council.

• Continuing to develop our partnerships with local schools by creating gardens and flower areas which enhance the appearance of the schools and the grounds. Working with Care For Your Area, we aim to promote awareness of green issues and the recycling of household waste.

• In March 2011, we went back to High Clarence Primary School and did some further work with the children and helped to tidy up the gardens, plant flower tubs and held a competition to create a “mini-beast” from recycled items.

• We held coffee mornings in some of our high rise buildings and at Hardwick Green Primary School to interact with our customers and to find out how we can improve our services.

Fun Days

• Free face painting – a popular activity with our younger residents, always provided at our roadshows and fun days.

Safer places to live

• We continue to provide funding for CCTV systems in Port Clarence and Norton Grange and are actively looking to increase these sites over the coming year. We have worked with the Police on a number of their Operation Sabre events across the North Stockton area and Billingham. Our Reaching Out Area Panel representatives were successful in obtaining funding for a number of security schemes in the Hardwick C & D sections.

There is already a full programme of events lined up for the rest of the year so keep an eye out for your local Tristar Homes Neighbourhood Newsletter for more details!

Making a Difference to Where You Live

Tracy Simmons, Tristar’s Personal Advisor with Go Forward course tutor Graeme Welsh and Go Forward students Timothy Kasambara, David Jones and Brian Woods

Valuing and Respecting Difference


Tristar’s Greenworks Team

Children from High Clarence Primary School

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Work experience opportunities at Tristar Homes

It’s that time of year again when we dust off our lawn-mowers and get out in the garden.

For most of us, our gardens provide great enjoyment and a sense of pride, but sometimes it becomes too much and difficult to keep on top of.

To help our elderly and disabled customers we will again be offering our garden service this year. With over 500 of our customers already using this service for £2.04 a week we can:

• Cut the grass every four weeks and remove all the cuttings

• Carry out a winter maintenance visit during November / December

• Provide customers with a calendar highlighting which week your garden will be maintained

Over the last couple of years we have taken on board your comments and improved the service.

If you feel that you could benefit from the service then why not call our Customer Service Centre on 0300 111 1000 or email [email protected]

Garden Service

Tristar Homes, with the support of Cleveland Police and our customers, has recently secured two evictions and two suspended possession orders on nuisance tenants across the Borough.

Family evicted

In January, a family living at Norton Avenue on the Norton Grange Estate, were shown the door following persistent incidents of high level anti-social behaviour, including an attack on the Fire Brigade.

Carmen Burton, 36, a grandmother and mother of two, was evicted along with her family after a tirade of anti-social behaviour (ASB) on her neighbours and others within the community.

Teenager ignores warnings

In Billingham, on the Low Grange Estate, Amy Horsley, 18, has been evicted from her property at Prior Court. Shortly after she moved into the property, she held a series of parties involving loud music and alcohol. The Police were called on numerous occasions resulting in an arrest after fights broke out and threats were made to concierge staff. Ms Horsley refused to take notice of the warnings and continued to breach her Tenancy Agreement.

Illegal drugs

In Hardwick, a two year suspended possession order has been secured against a 25 year old mother of four, after she allowed the property to be used by her partner for cultivating cannabis. Both were convicted following a Police raid last year.

Drunken behaviour

Tristar were also granted another two year suspended possession order against a female tenant living in Primrose Hill who repeatedly caused noise and ASB at her property and the drunken behaviour of her visitors would often disturb other residents.

The suspended possession order puts both tenants at serious risk of losing their homes if there is any further ASB reported at the property.

Paul Noddings, Housing Operations Manager at Tristar said: “Occasionally we have tenants and their family members who think that they can behave in any way that they choose to. We would like to thank our customers who report ASB and assist individual cases by providing evidence in court, without

this it can often be difficult to secure these types of evictions.”

Tristar’s ASB Reduction Officers have also been working with Norton Neighbourhood Police, visiting parents of young people causing ASB in the Albany area.

The parents of over 20 young people living in Tristar properties were visited after their sons and daughters were identified as being present in the Albany Road area and shops when ASB was caused by large gatherings of youths, some of who were drinking alcohol.

Tristar’s ASB Reduction Officers explained to parents the problems that were caused by the large gatherings and offered advice on diversionary activities, local youth provision and referrals to the Preventions Service. Many parents were very supportive and since the visits there has been a reduction in the reports of ASB in the area.

Tristar are committed to working with Neighbourhood Police Teams and other partners to reduce ASB in our communities. To report ASB taking place in your area please contact us on 0300 111 1000 or via the ASB 24 hour helpline 01642 607943.

Anti-Social Behaviour Update

Many of our customers contact us to confirm whether their repair is going to take place at the agreed appointment time.

In order to provide our customers with reassurance and also reduce the number of missed appointments we have introduced a new text and voice messaging service.

This service will text customers mobile numbers or leave voice messages on land lines which confirm appointment times, as well as providing reminders a week in advance and the day before a repair appointment.

Customers will also have an option to text back CANCEL or ring the Customer Service Centre (CSC) if the appointment time is no longer suitable.

If a customer is not at home for an arranged repair, a card is left requesting the customer to contact the CSC to make another appointment. Where contact is not made after a few days, we will send a text or leave a reminder voice message, so that all customers’ repairs are completed.

As a further improvement, all customers who provide a mobile phone number will be texted the following day requesting feedback

on whether they are satisfied with the repair.

We will use and publish this information to monitor our customer’s satisfaction with the Repair Service. Please contact our Customer Service Centre if you do not wish to receive this new text /voice messaging service on 0300 111 1000.

New Text Messaging Service

We Did

Our Customer Service Centre will now contact customers who are affected by a backlog or bad weather. They will telephone affected customers and give you a new date for us to call round.

All of our Operatives will travel in a clearly marked “Tristar Homes” vehicle. They will wear our overalls and also carry identification cards. If you are in any doubt, do not let them into your home and contact our Customer Service Centre on 0300 111 1000.

You Said

How do we know when you will come if you are behind the schedule?

I am elderly and worried about bogus callers. How will I know who you are?


12 13A one day get-together for neighbours, Sunday 5 June 2011 - www.biglunch.com

Customer Contact VisitsAs you may have heard, Tristar Homes has a new Customer Involvement Framework. A part of that framework is the new Home Service Improvement Group.

We have recently had our first meeting and we already have a number of customers who are interested and focused on shaping our services for the future. However, ideally we would like to have a panel of 15 customers available for this group; and this is where you come in.

If you have an interest in property standards, improvement works to homes and neighbourhoods or our Repairs and Maintenance Service, we would like to hear from

you. Our group meets once every two months for approximately two hours and we are looking for people who will participate in group discussions, contribute new ideas and be willing to feedback information from the Service Improvement Group to other residents in their neighbourhood.

If you would like to be involved, please contact Fiona McCulloch, Customer Involvement Officer on 0300 111 1000 and register your interest. We look forward to hearing from you!

Property Services Needs You!

At Tristar we visit customers in their homes to complete Customer Contact Visits, promoting services and capturing views and opinions as we look forward to delivering new and improved services.

Over the last nine months we have completed over 2250 visits across all of our neighbourhoods and helped customers access services including the Anti-Social Behaviour Reporting Service, welfare and benefit checks to maximise benefit take up and supporting people while they are looking for employment.

As part of the visits we have also captured our customer’s views about the services that we already deliver. The response we have had has been excellent with 87% of customers satisfied with Tristar Homes as their landlord.

As a result of customer’s feedback we have implemented some improvements that we hope you will welcome.

You SaidWe wait too long to get through to the Customer Service Centre, if you leave an answer phone message the time scales for receiving a call back are too long

We DidWe have recruited additional members of staff to help answer the calls in the Customer Service Centre and ensure that if you leave an answer phone message you will receive a call back within two working hours

You Said Some tenant’s gardens are really letting down the rest of the neighbourhood

We DidAs a result of completing the Customer Contact Visits we have worked with 84 tenants to address the condition of their garden, improving the overall appearance of the neighbourhood

The feedback that customers have provided through the Customer Contact Visits has helped our Patch Managers identify key priorities for improvements. Through the Neighbourhood Plan, the Housing Teams are delivering new services, activities and projects that meet the needs of the local community.

To ensure that every neighbour-hood has a voice we have appointed four new members of staff (pictured above) to carry out even more visits. If you would like to receive a Customer Contact Visit as an annual visit, please contact us to arrange an appointment on 0300 111 1000.

If you would like further information about what is happening in your neighbourhood or how your Neighbourhood Plan will make a difference, please contact your Patch Manager on the number above or pop into your local Neighbourhood Housing Office.

This group has been set up to involve customers in helping Tristar to deliver excellence across the Repairs and Maintenance Service and the large scale investment projects taking place to bring homes up to the new Tristar Standard.

The group will be involved in activities such as:

• Contributing to discussions relating to the programming of investment works

• Assisting in determining specifications of work that are required on investment programmes (i.e. range and choices of colour schemes and products)

• Monitoring the delivery of the Repairs and Maintenance Service, and the performance of our Strategic Partners delivering investment works

• Working with Officers to recommend changes to improve services where necessary

Tristar’s new Customer Consultation Officers

Join us on Facebook – www.facebook.com/TristarHomes


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Hi Kids! Timmy here. I have been very busy lately, I’ve gone green and have been learning about being environmentally friendly. I’ve been recycling lots of different things to help the environment and my neighbourhood. I would love you to join in too, so in this edition please help me to find the bits and pieces to recycle. There are six items to find which are

scattered throughout Tristar News.

Find them all and you could win a £25 voucher of your choice! All you have to do is spot them and put the page number next to the picture in the grid below.

The closing date for all entries is Friday 10th June. Entrants must be aged 16 years and under. There will be three lucky winners drawn!

Word SearchGlass

Bins

Environment

Card

Cans

Paper

Rubbish

Reduce

Landfill

Recycle

Waste Aware

Reuse

Plastic

Bottles

Winners!Kid’s Competition Winners from our Winter 2010 Edition.

Well done - We hope you enjoyed spending your vouchers!

Ashleigh Moore Age 10

Denzel Any Da Silva Manuel Age 10

Kaiyne Sidgwick Age 10

Name: .............................................................................................

Address: ..........................................................................................

........................................................................................................

........................................................................................................

Postcode: .............................................Age: ....................................

Telephone: .......................................................................................

Please send your entries to: PR Team, Tristar Homes, Lockheed Court, Preston Farm Industrial Estate, Stockton-on-Tees, TS18 3SH

Kid’s Competition

Documents

Tristar News Spring 2011 Edition