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Celebrating 50 Years of Service
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LOOKING FORWARD TO THE NEXT 50!
www.traveline.com
ABOUT US
Traveline Travel Services began as a small independent Traveline Travel Services began as a small independent travel agency over 50 years ago in the historic city of Willoughby Ohio. It has evolved into a highly progressive regional travel management company with global services that continually leads in innovation and technology, while maintaining the sense of personalization to service and meeting the individual needs and concerns of each of our customers, one at a time. We staff over 150 employees, customers, one at a time. We staff over 150 employees, and remain the top woman-owned travel business in Ohio. Founded by the Kneen family, and now in its third
generation of family operation, we continue to service and nurture long time relationships.
Traveline began as the pioneer in the online booking tool development and continues today to align with cutting edge technology of web-based travel technology to meet the advance service requirements of every customer we partner with. The word "No" is not an option. With our superior technology infrastructure we can offer valued choices and creative customization to match your needs. If it is out there our IT team can build it and adapt it to the unique our IT team can build it and adapt it to the unique
specifications required.
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Our Other Innovations Include:
* Introduced the on-site travel office * Developed the practices of business travel management * Developed a full scope of electronic means for business travel requirements * Launched an exclusive private online service for * Launched an exclusive private online service for the military travel industry in the US * Developed and launched exclusive booking engines for airport facilities nationally * Pioneering integrated travel/expense programs
Our mission is simple.
Local Presence – Global ExpertiseLocal Presence – Global ExpertiseShared Goals – Shared Success
CLIENT SERVICES
Traveline also leads in the business of people. Traveline also leads in the business of people. We believe that it is OK to be personal. Our customer service centers provide experienced reservations and client services from agents that average over 18 years of service in corporate travel business. Our client services include a wide range of professional expertise for individual travel, group and meeting planning; corporate travel, group and meeting planning; corporate incentives programs, and leisure packages. We are proud to be your personal travel consultant.
With a well-earned reputation as a leading corporate travel provider, we continue to grow our expertise with a diverse scope of clientele that ranges from the small business up to the mega corporations that include global concerns in such fields as manufacturing, retail, health care
and universities.
www.traveline.com
WE'RE MORE THAN A TRAVEL AGENCY — WE'RE A HOSPITALITY COMPANY!
* We have been family owned for 50 years * We are more regionalized than our competitors * We operate 8 full service vacation and cruise travel centers strategically located for your convenience. convenience. * We range from specialized "on premise" corporate travel offices to online reservations. * Traditional service is also available 24 hours per day * We operate on a unique set of guiding principles offering local, flexible and personal principles offering local, flexible and personal service * As a member of the exclusive Virtuoso Network of agencies, our customers are provided with preferential pricing and value added amenity programs in the upscale travel market, not available through any other travel group. other travel group.
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www.traveline.com
OUR COMMITMENT TO CORPORATE TRAVEL
Traveline is experienced and dedicated in providing your business with:
Exceptional service Reducing your travel expenses Respecting your mission Building partnerships that endure Building partnerships that endure
Traveline employees own what today's business travel requires:
A passion for responsibility to service A commitment to excellence A vision of innovation
Travel management is the third largest expense for most Travel management is the third largest expense for most corporations. Securing loyalty with the ideal management company can make all the difference when tough decisions are needed in reducing and managing your costs. Assurance with the right choice is essential.
Traveline is confident that we possess the key elements Traveline is confident that we possess the key elements necessary to be your right choice. We are resolute at earning your trust as a valued travel advisor and partner to your corporate travel needs.
COMMITTED TO YOUR NEEDS
Traveline Travel Services understands what organizations are Traveline Travel Services understands what organizations are focused with in containing their travel management budgets and challenges. Our travel managers are experienced and dedicated to minimizing the impacts of our customer's bottom line, while safeguarding that your travelers receive the best in customer service and personalized attention.
Our Corporate Travel Advisors and Agents are among the Our Corporate Travel Advisors and Agents are among the most experienced and knowledgeable in the industry. This team of highly trained Corporate Travel Consultants together with specialists in each operational department delivers a matchless combination of strategic leadership, supplier negotiations and innovative tools that will benefit your Corporate Travel budget. Traveline confers with our clients, analyzing challenges, setting goals and creating solutions for analyzing challenges, setting goals and creating solutions for mutual success. We take pride in delivering on our commitments.
Individualized customer service, leading edge technology and cost-reducing expertise places Traveline at the forefront of the ever evolving travel arena. Find out for yourself how partnering with Traveline can provide your company with the means necessary to grow and manage your travel program using the most optimal processes offered.
www.traveline.com
CORPORATE BOOKING TOOLS
We provide a variety of tools for your company. From an on-site or off-site call center to tracking and reporting, we can tailor a solution to fit your company's needs.
Corporate Online Booking Tool
We offer both Concur® and Deem™ as on-demand travel We offer both Concur® and Deem™ as on-demand travel management services that deliver complete control of corporate travel booking and processing. They address corporate travel challenges by providing:
* Expanded access to travel inventory * Clean presentment of consolidated inventory via a consumer travel-like UI * Automated reconciliation * Automated reconciliation * Robust business rules engine * Real-time reporting & analytic
BOOKING TOOLS ADVANTAGE
Benefits
* Maximize user satisfaction and efficiency * Lower overall travel costs * Enhanced visibility
iBank Management Reports
* Instant reporting via internet access 24 x 7 * Instant reporting via internet access 24 x 7 * Reconciliation - customize key performance reports * Pre-Travel reports - monitor travel policy & exceptions for fare saving opportunities * Post - Travel reports - current & historical travel expenditures * Broadcast Scheduler - scheduled monthly reports to be received via e-mail be received via e-mail * Access multi-dimensional views of travel expenditure to measure variance toward goals
www.traveline.com
MEETING PLANNING
Traveline's Harmony Group provides extraordinarily crafted programs for 10 to 10,000 - serving corporations, organizations (profit and non-profit), Universities, Alumni Associations and more.
What makes a successful meeting? Organization, experience, What makes a successful meeting? Organization, experience, attention to detail - and creativity. How do Harmony's clients meet with success? By relying on Traveline's Harmony Group's 40 years of experience - in all of the above! From the sublime to the extraordinary, from the simple to the elaborate - we have planned it. On budget. Every time.
How do we do it?
Function space assignment and Function space assignment and appropriate room setup Audiovisual needs Phone lines Office equipment Theme parties Security arrangements Signage ordering and placement Signage ordering and placement Floor plan design Guest amenities Floral arrangements Entertainment Photographers • Translators Registration personnel Audio taping Audio taping
Corporate Meeting Solutions* Negotiate air and hotel meeting contracts* Management of room blocks and arrival/departure manifests* Customized services based on your existing resources
Full Service Meeting Full Service Meeting Management
* Negotiates air and hotel meeting contracts* Offers air, merchandise and travel incentive programs* Comprehensive meeting management and registration services* Pre-, on-site and post-event and conference * Pre-, on-site and post-event and conference services* Incentives, managed from campaign to merchandise fulfillment* Loyalty marketing, graphic and web design
Full support for your company's travel policy compliance
* Traveline will manage all national and * Traveline will manage all national and multinational policies* Policies are embedded in company/traveler profiles* Automatically controlled by robotic technology* Traveline reports on non-compliance to travel policy* Pre- and Post-trip reporting* Pre- and Post-trip reporting* Exception reports* Escalation procedures and notification* Routes required trips for approval
Negotiated Rates Loaded for Automated Access
* Worldwide inventory of leading suppliers and multiple distribution channels* Airlines, hotels and ground transportation contracts* Globally competitive rates* Globally competitive rates* Traveline's Global and Client Hotel Programs* Software to enable searching for web only content* Multiple distribution channels
Crisis ManagementIn the event of an emergency, we have immediate In the event of an emergency, we have immediate access to the location of all travelers using our online reporting tool. (Example: Volcanic Ash- Crisis in Europe, May of 2010- reports were run and distributed to clients immediately. Notification of the new Transportation Security Administration screening policies were sent to all clients.)
"We know who our travelers are "We know who our travelers are and where they are traveling"
We're 100% accountable for:Understanding your business and travel needsTailoring the right policy and solutionsSetting measurable targets
Accessing the most competitive ratesDelivering resultsDelivering results
Providing complete travel management
www.traveline.com
CORPORATE INCENTIVES
Individual incentive travel programs allow participants to choose their own reward based on the parameters you set.
Exciting, out-of-the-ordinary travel is the "new currency" of many of Exciting, out-of-the-ordinary travel is the "new currency" of many of your staff. Either by accessing the 3000 itineraries on our consumer website, or custom building itineraries, Harmony will create a catalog of programs, and winners can pick whichever departure and destination they wish.
We believe that incentive travel programs must inspire your leaders We believe that incentive travel programs must inspire your leaders with memorable and unique destinations as well as creative itineraries. By helping our clients "raise the bar" year after year, your top performers will continue aiming to achieve their maximum level of performance.
We are aware that our clients require the highest level of service and We are aware that our clients require the highest level of service and flexibility. Our attention to detail ensures that every program is scheduled, procured and operated flawlessly with the highest levels of customer service. We know that you want VALUE when planning your incentive travel programs. Traveline continues to provide uniquely creative travel programs with extraordinary levels of customer service, at competitive prices.
At a glanceAt a glance
* Intriguing destinations * On-Site Travel Staff * Hotel Contracts * Negotiated Airline Rates * Integrated Registration
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www.traveline.com
VACATION TRAVEL
Traveline is a member of Virtuoso® Traveline is a member of Virtuoso® which is a network of the world's finest travel agencies with knowledgeable advisors who draw upon first-hand experience to craft the perfect vacation for you. Virtuoso affiliated travel advisors have global connections with the best hotels, cruise lines, airlines and tour hotels, cruise lines, airlines and tour companies. For you, this means access to exclusive travel offers that you can't get on your own, along with your best value for the money. That's the Virtuoso
difference.
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www.militarytravelservices.com
MILITARY TRAVEL
The Military Travel Services Organization (MTSO) was established to provide military personnel and their families with low cost travel services. We do this through a combination of service and technology.
Our web site is designed to search for available Our web site is designed to search for available military discounts on airfare, hotel rooms, rental cars and cruises. These fares are often 30% to 60% lower than the prices you will find on other travel sites and are only available to members of the military and their families.
We have been supporting the travel needs of military We have been supporting the travel needs of military personnel for years and understand the special requirements of the military traveler and have designed our systems to support those needs. In addition, our website and software is supported by an experienced staff who can help you plan your trip or answer any questions you might have about booking your next trip.your next trip.
We recognize and value the service and sacrifices you make to keep our country safe. Military Travel Services is here to serve you.
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ENTERTAINMENT TRAVEL
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Traveline offers expert entertainment travel Traveline offers expert entertainment travel management to a vast range of niche clientele in film and television, sports, music, performing arts, and other visual performance media. We understand the specific needs and will deliver the most efficient and cost-effective travel solutions to the entertainment industry, both domestically and internationally.domestically and internationally.
Our experience with production clients enables us to completely research your bid requests and present you with creative and specialized programs. We understand the stressful nature of your business and are prepared to handle specialized VIP luxury service, last minute air and ground travel, crew travel, per diem budgets and the constant changes so budgets and the constant changes so prevalent in production travel. Our offices can provide a spectrum of customized services required by our clientele.
UNIVERSITY TRAVEL
www.traveline.com
With the expertise to understand the unique and diverse needs of university travel programs, we are here to help you plan, coordinate, and manage every detail. Whether you require corporate staff travel, student or athletic group travel we offer the most advanced technology and other efficiencies to execute even the most complicated of requests.
Our experienced and customer friendly group advisors are experts Our experienced and customer friendly group advisors are experts in designing, arranging and managing any type of group request with ease. From air, hotel, ground, special service needs, to any other custom request, each is completed seamlessly. Solid vendor relationships have provided us the ability to continually monitor and suggest the best in class pricing options. You can rest assured you’re receiving optimal savings for each and every one of your specific travel niches. specific travel niches.
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www.travelineoa.com
TRAVELINEOUT & ABOUT
We have over 45 years of experience working in the LGBT community, looking for the perfect cruise, resort, spa or exotic trek!
We want to be your "personal travel consultant" We want to be your "personal travel consultant" understanding what your preferences may be and ensuring the trip you choose lives up to you, your partner, friend or family's expectations.
Each individual is unique – gay, Each individual is unique – gay, lesbian, transgender, or
straight, we all have our own ideas of what makes a trip
wonderful.
Whether it is a weekend change of scenery or Whether it is a weekend change of scenery or an exotic trip of a lifetime! It's a wild and
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SOCIAL
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www.traveline.com
TRAVELINECOLUMBUS, OH800-860-7200
TRAVELINEYOUNGSTOWN, OH800-635-7563
TRAVELINE WILLOUGHBY, OH888-700-TRIP(8747)
