Travel ManagementForeign ExchangeMICE Holidays InsuranceHolidays Welcome to the World of Thomas Cook ( India ) Ltd Travel Corporation (India) Ltd Meetings

Travel ManagementTravel Management

Foreign ExchangeForeign Exchange

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Welcome to the World of Welcome to the World of

Thomas Cook ( India ) LtdThomas Cook ( India ) Ltd

Travel Corporation (India) LtdTravel Corporation (India) LtdMMeetings eetings IIncentives ncentives CConferences onferences EExhibitionsxhibitions

An OverviewAn Overview



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ABOUT TCI - ABOUT TCI - Trust, Commitment, Trust, Commitment, InnovationInnovation

• For more than 47 years, TCI has been a widely recognized and respected brand in travel and tourism. It is India's premier travel organization offering extensive national and international services under one roof.

• TCI has been in the business of Destination Management since 1966. With four decades of M.IC.E experience, covering all aspects, it has enriched TCI with a valuable experience to contribute successfully to major International Conferences.

• We guarantee a high quality, cost effective approach to produce professionally managed Events. TCI’s M.I.C.E division enables the conference organizers to deliver the industry’s leading technical program.

• With team strength of around 800 professionals, TCI is by far the most important Destination Management company in India. It is also a member of AFTA, ASTA, IATA, IATO, ICCA, JATA, PATA, TAAI, UFTAA and USTOA.



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TCI – Awards & RecognitionsTCI – Awards & Recognitions

• Recipient of the National Tourism Award every year since 1976 in the category I. Including Best MICE Company

• Recipient of “Outstanding Sales Performance Awards” from different Airlines.

• Recipient of the Shyam Poddar Trophies for “Pioneering New Areas in Tourism”

• Recipient of Hospitality India Annual International Awards 2007 for Outstanding Performance in Inbound Tourism

• Winner of a silver Lion at Cannes 2007 for Print Advertisement. The ad showcased Honeymoon holidays in India with TCI



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Advantage TCIAdvantage TCI

• Partnering with the Numero Uno DMC of India• 4 decades of industry experience• Expertise in travel budget management• Extensive network at your service• Purchasing power due to size of operation • Information & services to improve your productivity• Innovative cost effective solutions• Quality Assurance Cell maintaining strict quality standards

(tour feedback tracking mechanism)• Civil liability insurance of USD 1.25 million.• Relationship with the tourism bodies. • 24 X 7 client support office.• Airport representatives with valid airport passes.



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TCI India NetworkTCI India Network

JodhpurKolkataLucknow

Mumbai(3)PatnaPuneSurat

Tiruvananthapuram

UdaipurVaranasi

AgraAhmedabadAurangabadBangaloreVadodara

KochiChennaiDelhi( 3)

GoaHyderabad

Jaipur



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GLOBAL NETWORK GLOBAL NETWORK

BarcelonaFrankfurt Tokyo

London

Madrid

Toronto

New York



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Some Major Events Handled by Some Major Events Handled by TCITCI

• Volvo Ocean Race( In December) 2008 Cochin• APICON 2008 Cochin• 2nd International Conference on 2007 New Delhi Services Management• Tri Annual Global Convention and 2007 New Delhi Executive Council Meeting• Aerodrome India 2006 New

Delhi• ICMRBS 2005 Hyderabad• FDI Annual World Dental Congress 2004 New Delhi• 51st PATA Annual Conference (Min. of Tourism) 2002 New Delhi• Asia Pacific Region Microcredit Summit 2001 New Delhi• 21st Asia Pacific Forex Congress 2000 New Delhi• 12th World LP Gas Forum Conference & Exhibition1999 New Delhi



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Destination Management

Chief Co-ordinator

HotelManagement

Incharge

TransportManagement

Incharge

Venue Management

Incharge

Airport ReceptionIncharge

ExhibitionManagement

Incharge

F&BIncharge

CulturalProgramme

Incharge

A HGFEDCB

Destination Management

Chief Co-ordinator

HotelManagement

Incharge

TransportManagement

Incharge

Venue Management

Incharge

Airport ReceptionIncharge

ExhibitionManagement

Incharge

F&BIncharge

CulturalProgramme

Incharge

A HGFEDCB

Operational ProfileOperational Profile

Websiteand

Registration Management

Incharge



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Website ManagementWebsite Management

Travel Corporation of India has its separate website for MICE www.tciconferences.com

The Web site can be an important vehicle for communicatinginformation such as:• The themes, sub-themes, keynote speakers, date, program of

the event.• Registration mainly for Conference (which might include

dates, fees,• payment methods, registration form, online registration)

• Accommodation and travel. • Online booking.• Exhibition space booking. • Sponsorship options.



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Registration Management Incharge

Spot Registration Incharge

IT InchargePre- Registration

InchargeKit Distribution

Incharge

Staff 1 Staff 2 Staff 1 Staff 2 Staff 1 Staff 2 Staff 1 Staff 2

Volunteers

& Hostess Volunteers





& Hostess Volunteers Volunteers



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Registration ModuleRegistration Module

• Pre Registration

• Obtain a list of the delegates who have been sent the final invitation from OC

• Correspond with the delegates• Pre registration of the delegates – online• Preparation of individual docket for each

registered delegate• Submission of list of registered delegates to the

OC.• Answering queries from potential and other

persons relating to the Symposium activities.



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TCI has its own specialized Registration Software Package for online conference registration.

TCI will look after all delegates database by registering them either online or offline through the Hi-Tech Event Registration System (ERMS)

Delegates can pay their registration fee, if any, by credit card (VISA, MASTER & American Express) through Secured Payment Gateway provided on web site offered by the TCI.

Registration Management Registration Management - -

OnlineOnline


OnlineOnline



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- - On On

SpotSpot


On On SpotSpot TCI will look after all delegates

database by registering them either

online or offline through the Hi-Tech

Event Registration System (ERMS)

Delegates will have the option of

paying the registration fee, if any,

through credit card (VISA, MASTER

& American Express) or in cash at

the Cash Counter of TCI.



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Registration / Welcome areaRegistration / Welcome area

Each Desk would have the following dedicated resources:

a)Female Hostess

b)Badges to be issued to all the delegates to confirm attendee participation

c)Basic Stationary

d)Delegate Accreditations

e)Delegate Kit – comprising of:– Event Agenda– Welcome letter – Giveaways & other collaterals



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Hotel Management Incharge

Assistant Assistant Assistant AssistantAssistant Assistant AssistantAssistant Assistant Assistant

V1

V1 V2 V1 V2 V1 V2

V2

V1 V2 V1 V2

V1 V2V1 V2V1 V2V1 V2

( V1 – Volunteer 1 ) ( V2 – Volunteer 2 )



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Hotel Management – Hotel Management – Guest Facilitation Guest Facilitation DesksDesks

Hotel Management – Hotel Management – Guest Facilitation Guest Facilitation DesksDesks All the hotels will have Guest Facilitation Desks, manned by specially trained volunteers of TCI for assisting delegates.

Delegates to be provided information regarding the shuttle movement & other conference related programme through these counters.

Optional tours to be co-ordinated through the Guest Facilitation Counters.

Balance payment, if any, can also be collected through these counters.



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Hotel Management – Online Hotel Management – Online BookingBookingHotel Management – Online Hotel Management – Online BookingBooking TCI has its own specialized

accommodation reservation Module for online booking.

Delegates can choose the desired accommodation from listed hotels.

Delegates have the option of paying online through VISA, MASTER, American Express credit card, via secured payment gateway of ICICI Bank.

Online database is collected for smooth co-ordination with the hotels.



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Volunteers

Transport Management Incharge

1st Asst. (VIPs Movement)

Staff 1 Staff 3

2nd Asst. (Shuttle Movement)

Staff 2 Staff 3 Staff 1 Staff 2



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Transport Management - Transport Management - DelegatesDelegates

Transport Management - Transport Management - DelegatesDelegates All delegates to be provided arrival /

departure transfers using air conditioned coaches / micro vans, depending upon the number of delegates arriving by a particular flight.

All coaches / micro vans would be escorted by trained volunteers, for providing smooth check in to the delegates at the hotels.

Delegates to be provided with the information regarding the shuttle movement from their respective hotels to the venue & back.

Arrangements for all the delegates for transfer from hotel / venue to the cultural evening / gala dinner & back to their respective hotels.



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Transport Management – VIPsTransport Management – VIPsTransport Management – VIPsTransport Management – VIPs All VIPs to be provided arrival / departure

transfers using air conditioned cars.

VIPs shall be provided with dedicated

cars, if required, for local running within the

city limits.

All the VVIP car drivers to carry mobile

phones for easier connectivity.

Special car labels for the VIPs to ensure

easier & faster entry to the venues of all the

functions.

Dedicated staff to supervise the transport

movement of all the VIPs.



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Volunteers

Airport Reception Incharge

1st Asst. ( Delegates ) 2nd Asst. (VIPs)

Airport Asst Transport Asst

1 2 3 4

Airport Asst

1 2 3 4

Transport Asst



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Special airport reception counters

will be operated by TCI for

assisting delegates and other

visitors.

These counters will be manned by

well trained dedicated

representatives of TCI.

Special attention will be paid to

the VIPs during their transit from

the airport.

Airport Management - Airport Management - Reception CountersReception CountersAirport Management - Airport Management - Reception CountersReception Counters



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Venue Management Incharge

Incharge Audio Visual Incharge Secretariat Incharge Security

Staff 1 Staff 1 Staff 2Staff 1 Staff 2

Volunteers


& Hostess

Staff 2

Volunteers


& Hostess Volunteers Volunteers



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Venue Management - AV Venue Management - AV RequirementRequirementVenue Management - AV Venue Management - AV RequirementRequirement Audio Visual equipments will be provided as per requirement.

Dedicated technicians will be available on spot for assistance.

Standby arrangements for the equipments to be provided at the venue.

Experienced staff of TCI will coordinate with various vendors to ensure smooth functioning of the AV equipments.



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Venue Management - Venue Management - SecretariatSecretariatVenue Management - Venue Management - SecretariatSecretariat

The onsite conference

secretariat will be made fully

operational two days before the

conference.

Secretariat will have

necessary office equipment

including dedicated

telephone/fax lines.

Experienced staff will be

provided for the secretariat

and a dedicated coordinator

from TCI will look after the

functioning.



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Venue Management – Venue Management – Information/Service Information/Service CountersCounters

Venue Management – Venue Management – Information/Service Information/Service CountersCounters Information counters for assisting

the guests to be provided at the venue.

Experienced staff will be available at the counters to handle enquiries regarding the logistical arrangements of the meeting, transport related enquires, details of the evening program, if any

Separate counters to handle foreign exchange requirements of the guests.

Separate counter for making local/STD/IST calls, shall be provided at the venue.



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Venue Management – Venue Management – SecuritySecurityVenue Management – Venue Management – SecuritySecurity 24 hrs Private security

arrangements would be provided at

the venue.

One security operations center will

be provided at the venue to assist

visitors with regard to security issues.

Separate security arrangements will

be made for the social evenings and

gala dinner.

Uniformed guards will be deputed at

all the major entrances to the venue in

order to check any kind of

unauthorized entry to the meeting

areas.



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Exhibition Management Incharge

Fabrication Incharge

Man Power Incharge

Decoration Incharge

Security Incharge

Staff 2 Staff 1 Staff 2 Staff 1 Staff 2 Staff 1 Staff 2

Volunteers




& Hostess

Staff 1

Volunteers Volunteers Volunteers Volunteers



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Exhibition Management – Exhibition Management – FabricationFabricationExhibition Management – Exhibition Management – FabricationFabrication

Special arrangements shall be made for erection of exhibition stalls, at the venue.

Arrangements for poster display, with lighting arrangements.

Special Arrangements with Jeena & Company for cargo clearance for exhibition display material.

Assistants can be provided, on request, at the time of unwinding & winding up.

Entire operations will be under supervision of experienced staff from TCI.



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Exhibition Management – Exhibition Management –

StaffingStaffing


StaffingStaffing TCI can make arrangements for

hostesses for the stalls.

Special arrangements for providing foreign language speaking hostesses.

Arrangements can be made for providing interpreters.

Arrangements for providing attendants at the stalls.

Dedicated staff from TCI to look after the staffing requirements



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SecuritySecurity


SecuritySecurity24 hrs security arrangements would

be provided at the exhibition venue.

Uniformed guards will be deputed at all the major entrances to the exhibition venue in order to check any kind of unauthorized entry to the exhibition areas.

One security operations center will be provided at the venue to assist exhibitors with regard to security issues.



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Cultural Program Management - Cultural Program Management - ManpowerManpower

Cultural Programme Incharge

Staff 1 Staff 2 Staff 3

Volunteers



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Cultural Program Management Cultural Program Management – Dance & Theme Nights– Dance & Theme NightsCultural Program Management Cultural Program Management – Dance & Theme Nights– Dance & Theme Nights

• Classical dances – Kathak, Katha

kali, Bharat Natyam and other

musical Programmes

• Arrangements for Cultural

Evening, & Theme Nights.

• Special arrangements for

lighting & decoration can be

made for theme nights.

• Sitting arrangement & venue

management to be coordinated

by dedicated staff from TCI.



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Cultural Program Management Cultural Program Management – Gala Dinner– Gala Dinner

Cultural Program Management Cultural Program Management – Gala Dinner– Gala Dinner

• Special arrangements for the Gala Dinner, either at the hotel or in a banquet hall.

• Special arrangements for dinner at a lawn / farm house.

• Arrangement can be made for sit down dinner or casual sitting. Special menu, as per the requirement, for the Gala Dinner.

• If desired, arrangements can be made for the bar counter at the venue.

• Security arrangement at the venue



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Food and Beverage Food and Beverage ArrangementsArrangements Food and Beverage Food and Beverage ArrangementsArrangements

• Confirm function space on a

definite basis

• Estimated Attendees

• Finalization of different menus for different days.

• Placement of Welcome Banner

• Type of liquors to be served

• Attractive settings and crowd-

pleasing entertainment

• Setting up of definite start and

finish times, especially for bar

• service



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F & B Management - F & B Management - ManpowerManpowerF & B Management - F & B Management - ManpowerManpower

F& B Management Incharge

Incharge for Lunch Incharge for Dinner

Asst. 1 Asst. 2 Asst. 1 Asst. 2

Volunteers



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Service QualityService Quality

• Central Team located at HO• Responsible for developing service quality procedures

catering to customer’s pre as well as post tour need• Responsible for resolving customer complaints• Initiators of the Seamless Customer Service initiative



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THANK YOU

Documents

Travel ManagementForeign ExchangeMICE Holidays InsuranceHolidays Welcome to the World of Thomas Cook ( India ) Ltd Travel Corporation (India) Ltd Meetings