TRAINING THAT SETS YOU APART - SGS Australia/media/Local/Australia/Documents/... · 2017-11-06 · TRAINING FROM THE WORLD’S LEADING CERTIFICATION COMPANY. IN-HOUSE TRAINING SAVES

TRAINING THAT SETS YOU

APARTFROM ALL THE REST.

TRAINING SOLUTIONS FROM SGS

HOW CAN YOU FURTHER DEVELOP YOUR MOST VALUABLE ASSET?At the start of the new millennium, businesses are faced with increasingly competitive markets, stimulated by an ever more discerning clientele. Professional training courses are designed to meet these challenges by helping develop, implement and maintain procedures to support your organisation’s activities and improve business performances at every level. Furthermore, effective staff training, will enable them to grow with the business. This is an essential component of sustainable development for modern organisations.

There are many choices in today’s training marketplace but a globally recognised training certificate will add value to your organisation’s development and growth..

ABOUT OUR TRAINING SOLUTIONSSGS provides a wide range of public and custom-designed courses, which includes industry specific training as well as management development training services, to help organisations gain a better understanding of various international management systems.

THE BENEFITSChoosing SGS as a service provider will help you reach the highest possible benchmark in professional training.

SGS training solutions help customers get the most from their training budget, and with our sector-experienced tutors we can meet the specific training objectives of many organisations.

Through the use of our accelerated learning techniques and blended learning experiences, we can achieve training objectives for individuals or a larger workforce. Our training courses are built upon the skills gained from many years of experience working with a broad range of customers through the certification of their management systems. We use our values, traditions and network to support you throughout the training process and offer SGS’s high standard of quality as a benchmark.

FOUNDATION/AWARENESS COURSESDesigned to provide a basic understanding of the requirements of a specific management system standard. Suitable for people with little or no knowledge of the relevant standard.

INTERNAL AUDITOR COURSESDesigned to provide the basic skills necessary to audit areas of your

organisation’s management system.

TRAINING ENVIRONMENTOur public courses are conducted in a comfortable learning environment with

meals and refreshments provided.

CONTACTTo arrange for an in-house course or enrol in a public course, please contact or email.

SGS Australia Pty Ltd480 Princes HighwayNoble Park Victoria 3174

P: 1300 765 725E: [email protected]

LEAD AUDITOR COURSESDesigned to provide all the knowledge and skills necessary to interpret a management system standard in the context of a second party supplier or third party certification audit.

AUDITOR CONVERSION COURSESFor experienced auditors wishing to audit in new areas and against other management systems standards, by adding to their existing generic

auditing skills and experience.

WHAT TYPES OF TRAINING COURSES ARE AVAILABLE?Our programmes cover a wide range of topics related to areas such as quality, performance, health and safety and IRCA-accredited training for auditor development.

They are designed for different levels of ability from awareness upwards and address the needs of many industries. Courses are delivered publicly or can also be delivered in-house to suit your organisation’s needs.

TRAINING FROM THE WORLD’S LEADING CERTIFICATION COMPANY. IN-HOUSE TRAINING SAVES COMPANIES TIME AND MONEY – IT’S A WIN-WIN.

SGS IN-HOUSE TRAININGON-SITE-INSIGHT

From introductory workshops to in-depth auditor courses, the SGS global network provides tutors that are experts in their field with extensive training experience.

OTHER TRAINING OPTIONSWe will work with you to provide the training courses that suit your needs.

PUBLIC COURSESMany of our training courses are offered publicly with an expanded portfolio available at your facility (in-house).

“WE’RE HERE TO HELP.”

5

CONTENTSOHSAS 18001:2007 & AS/NZS 4801:2001

OCCUPATIONAL HEALTH AND SAFETY

MANAGEMENT SYSTEMS 6

CONFINED SPACE ENTRY 9

FIRST AID 10

WORK SAFELY IN THE CONSTRUCTION CPCCOHS 1001A

INDUSTRY 11

RIIOHS204A

WORKING AT HEIGHTS 12

QUALITY MANAGEMENT ISO 9001:2008

SYSTEMS (QMS) 13

ISO 14064:2006

GREEN HOUSE GAS (GHG) 15

ENVIRONMENTAL MANAGEMENT SYSTEMS (EMS) 17

ISO 14001:2004

ENERGY MANAGEMENT SYSTEMS ISO 50001:2011

(EnMS) 19

BUSINESS CONTINUITY BS 25999-2:2007

MANAGEMENT SYSTEMS (BCMS) 21

INFORMATION SECURITY ISO 27001:2005

MANAGEMENT SYSTEMS (ISMS) 23

ISO 31000:2009

RISK MANAGEMENT 25

SUPPLY CHAIN SECURITY MANAGEMENTISO 28000:2007

26

HAZARD ANALYSIS CRITICAL

CONTROL POINT (HACCP) 27

FOOD SAFETY MANAGEMENT ISO 22000:2005

SYSTEMS (FSMS) 29

BRITISH RETAIL CONSORTIUM (BRC) 31

SA8000:2008

SOCIAL SYSTEMS 34

AA 1000

CORPORATE RESPONSIBILITY 37

ISO 26000:2010

SOCIAL RESPONSIBILITY SYSTEMS 38

COSMETICS GOOD MANUFACTURING ISO 22716:2007

PRACTICE (GMP) 39

MANAGING EFFECTIVE MEETINGS 40

CORRECTIVE AND PREVENTIVE

ACTION (CAPA) 41

INTEGRATED MANAGEMENT

SYSTEMS (IMS) 42

ACCELERATED LEARNING 43

WHY SGS? 44

6

OHSAS 18001:2007 & AS/NZS 4801:2001 OCCUPATIONAL HEALTH AND SAFETY MANAGEMENT SYSTEMS

A safety management system, with commitment from all levels and functions of the organisation, will enable the organisation to effectively develop an OH&S policy, establish objectives and processes to achieve the organisation’s goals. The safety system needs to be compliant and continually improved. Our OH&S courses are designed to challenge and evoke powerful ideas and pragmatic solutions for participants to improve health and safety in line with their business needs. Companies or individuals who are serious about improving health and safety in the workplace should attend.

OH

SAS 18001:2007 O

ccupational Health and Safety

Managem

ent Systems

This course is an introduction to OHSAS 18001:2007 and AS/NZS 4801:2001 highlighting the differences between the two Standards. It will provide participants with an overview of the purpose and requirements of the standards and act as a useful tool for the identification and risk assessment of their operations.

Key Objectives:

� Purpose and benefits of a OH&S management system

� The development and application of OHSAS 18001:2007 (AS/NZS 4801:2001)

� Purpose, content and relationship between OHSAS 18001 and OHSAS 18002 (AS/NZS 4801)

� The difference between legal compliance and conformance with international standards

� Principles of OH&S management systems

� Continuous improvement based on the PDCA (Plan-Do-Check-Act) cycle

This course is useful as an introduction for anyone who wants to be involved in the development, implementation and maintenance of the safety management system.

Participants who pass the continuous assessment will be issued with a “Certificate of Completion”.

PRE-REQUISITES:

There are no prerequisite for this course.

OHSAS 18001 AND AS/NZS 4801 OCCUPATIONAL HEALTH AND SAFETY FOUNDATION COURSE

ENTRY LEVEL (1 DAY)

7

OH

SAS 18001:2007 O


Managem

ent Systems

This course is a refresher of the Entry Level with the addition of the internal auditing components for those who would like to be able to audit the OH&S system implemented in their own organisation.

This component includes organising, conducting and reporting of the OH&S audit, with an emphasis on process and continuous improvement with reference to the Deming’s PDCA cycle.

This course is useful for anyone who wants to be involved in the development, implementation and conducting internal audits of the safety management system.

Participants who pass the continuous

assessment will be issued with a “Certificate of Completion”.

PRE-REQUISITES:

There are no prerequisite for this course. However Entry Level completion is preferable.

OHSAS 18001 AND AS/NZS 4801 INTERNAL OCCUPATIONAL HEALTH AND SAFETY AUDITOR COURSE

INTERMEDIATE LEVEL (2 DAYS)

This course includes the contents of the Entry Level with the addition of the Auditor/Lead Auditor components for those who would like to be able to lead the audit of the OH&S management system implemented in their own organisation or as a 3rd party auditor.

Key Objectives:

� Understand and implement Safety Management System (SMS)

� Organisational compliance with the relevant legal requirements

� Understand the importance of safety policy based on all the significant risks identified

� Continuous improvement in occupational health & safety performance

� In-depth knowledge of the OHSAS 18001:2007 audit and certification process

� Plan, conduct and report third party audits against the requirements of the OHSAS 18001:2007

� Importance of audit evidence, corrective action and performance monitoring

� Meet the training requirements for registration as an OH&SMS Auditor or Lead Auditor with the IRCA

Participants who pass both the examination and continuous assessment will be issued with a “Certificate of Successful Completion”.

This course is certificated by IRCA (Course no. A17048).

Participants need to make their own application for certification. Additional criteria may apply.

PRE-REQUISITES:

There are no prerequisite for

this course. However Entry Level

completion is preferable.

OHSAS 18001OCCUPATIONAL HEALTH AND SAFETY AUDITOR/LEAD AUDITOR COURSE

ADVANCED LEVEL (5 DAYS)

8

This course is designed to help transfer your existing auditing skills from other management system to those needed for audits of occupational health & safety management systems (OH&SMS). If you have already successfully completed an IRCA certificated 5-day Lead Auditor training course, you can use the OHSAS 18001:2007 Auditor Conversion Training to broaden your skills and knowledge base to understand and audit to OHSAS criteria.

The principles of OHSAS 18001 set out a clearly defined management system so that you can examine and control an organisation’s occupational health and safety risks and vulnerabilities.

Key Objectives:

� In-depth knowledge of the intent of the safety standard and the OHSAS 18001 audit certification process and the role of auditors in the context of the standard

� Understand the importance of safety policy based on all the significant risks identified

� In-depth knowledge of the OHSAS 18001:2007 audit and certification process

� Plan, conduct and report third party audits against the requirements of the OHSAS 18001:2007

� Meet the training requirements for registration as an OH&SMS Auditor or Lead Auditor with the IRCA

This course is certificated by IRCA (course no. A16894).



OHSAS 18001OCCUPATIONAL HEALTH AND SAFETY CONVERSION COURSE

ADVANCE LEVEL (3 DAYS)

OH

SAS 18001:2007 O


Man agem

ent Systems

9

The course is compliant with NSW and QLD OH&S Regulations and the Australian Standard for Working in a Confined Space – AS/NZS 2865-2009.

By the end of this training participants will be trained and assessed in the following units of competency:

� RIIOHS201A - Work Safely and Follow OHS Policies and Procedures

� RIIOHS202A - Enter and Work in Confined Spaces

� RIIRIS201B - Conduct Local Risk Control

� MSAPMPER205B - Enter Confined Space

� MSAPMPER200C - Work in Accordance with an Issued Permit

CONFINED SPACE ENTRY ENTRY LEVEL (1 DAY)

CONFINED SPACE ENTRY

The course is compliant with NSW and QLD OH&S Regulations and the Australian Standard for Working in a Confined Space – AS/NZS 2865-2009. It covers the following areas:

Participants will be trained and assessed on the following units of competency:

� Definitions and current legislation

� Duty of care in relation to confined space entry

� Types of confined spaces

� Identifying hazards in a confined space

� Risk management including completing a JSA/Risk Assessments

� Purging/ventilation requirements

� Duties of standby persons

� Confined space equipment requirements

� Gas level stratification and detector operation

� PPE requirements

� Rescue equipment required Work processes

� RIIOHS201A - Work Safely and Follow

� OHS Policies and Procedures

� RIIOHS202A – Enter and Work in Confined Spaces

� RIIRIS201B - Conduct Local Risk Control

� MSAPMPER205B - Enter Confined Space

� MSAPMPER200C - Work in Accordance with an Issued Permit

� MSAPMPER300C - Issue Work Permits

� HLTCPR201A - Perform CPR

CONFINED SPACE ENTRY Level 2 (2 DAY)

These nationally accredited one day and two day courses are accepted throughout the Resource & Infrastructure Industry within Australia. The course is compliant with NSW and QLD OH&S regulations and the Australian Standard for Working in a Confined Space – AS/NZS 2865-2009.

Confined Space Entry

10

This course provides a basis for further training in First Aid. It also complies with the requirements for CPR awareness within the Electrical Industry.

This course is conducted over a two hour period which allows time for students to relax while they watch a theory presentation and practical demonstration from an experienced instructor, followed by an assessment to ensure that they are confident with their knowledge and the ability to perform CPR should the need arise.

By the end of this course participants will be trained and assessed in the following topics:

� Current legislation & duty of care

� Respiratory & circulatory systems

� Emergency action principles

� Primary assessments

� Potential hazards and risks of first aid

� CPR delivery according to the ARC

� Responding in a culturally aware manner

� Infection protection and recording vital signs

� Various means of breath delivery and recovery positioning

Our course is compliant with the recommendations of the Australian Resuscitation Council. Graduates of this course will receive 1 unit of competency, HLTCPR201A- Perform CPR in partial completion of HLT32407 Certificate II in Allied Health Assistance.

HLTCPR201APERFORM CARDIO PULMONARY RESUSCITATION (CPR)

Level 1(2 hour)

FIRST AID

These courses are nationally accredited and will be accepted throughout all industries in Australia. These courses are compliant with the national competencies and the recommendations of the Australian Resuscitation Council (ARC).

This course is nationally accredited and will be accepted throughout all industries in Australia. The course is compliant with the national competencies and the recommendations of the Australian Resuscitation Council (ARC). On completion the participant will be accredited with HLTFA301B (Incorporating HLTCPR201A & HLTFA201A)

Participants will be trained and assessed on the following topics:

� Definitions and principles of first aid

� Current legislation & duty of care

� Respiratory & circulatory systems

� Emergency action principles

� Primary and secondary assessments

� Potential hazards and risks of first aid

� CPR delivery according to the ARC

� Responding in a culturally aware manner

� Bleeding control and shock

� Breathing emergencies

� Muscular skeletal injuries

� Managing burns, slings and bandagin

� Infection protection

� Poisoning and envenomation including snake bites, spiders and jellyfish stings, in addition to many other topics

HLTFA301BAPPLY FIRST AID

Level 2(1 DAY)

First Aid

11

This card is evidence that you have completed a General Construction Induction course. This course is mandatory for anyone who works or wants to work in the construction industry.

This program, conducted over 1 day, will help to understand the THEORETICAL as well as PRACTICAL of working safely in the construction industry.


� Identify OHS legislative requirements

� Identify construction hazards and control measures

� Identify OHS communication and reporting processes

� Identify OHS incident response procedures

Our course is fun and interactive and upon completion, you will receive a Statement of Attainment for CPCCOHS1001A and shortly thereafter your Construction Induction Card in the mail.

CPCCOHS1001AWORK SAFELY IN THE CONSTRUCTION INDUSTRY

Level 1(1 day)

CPCCOHS 1001A WORK SAFELY IN THE CONSTRUCTION INDUSTRY

To work on a building site in Australia it’s a requirement that all personnel hold a Construction Induction certificate/card. This card must be carried on your person at all times.

CPCCOH

S1001A W

ork Safely In The Construction Industry

12

People such as scaffolders, riggers and operators of elevating work platforms are exposed to the danger of working at heights on a regular basis.

This Work Safely at Heights program, conducted over 1 day, will help to understand the THEORETICAL as well as PRACTICAL aspects such as choosing and inspecting equipment that is used to securing yourself whilst working at height.


� What classifies as “Working at Heights”?

� What does the Legislation say?

� Case studies of unsafe work at height

� Site specific height work analysis

� Risk assessment and hazard control

� How to select the correct equipment

� How to inspect equipment for condition and safety

� Introduction to fall protection equipment.

� Harnesses, belts, anchor points and your own equipment

� Explanation of the different fall arrest devices

� Safe work with ladders and roofs

� Viewing of unsuitable equipment

Successful trainees receive a Statement of Attainment for Working at Height which is recognised under the Australian Qualifications Framework.

RIIOHS204AWORKING SAFELY AT HEIGHTS

Level 1(1 day)

RIIOHS204A WORKING AT HEIGHTS

Falls from heights are a significant problem on construction sites, resulting in serious injury and death of workers. For the victims, their families and the community, each injury is one too many. It is not just the young and inexperienced workers that may be injured. Experience is no guarantee of immunity from injury.

RIIOH

S204A W

orking Safely At H

eights

13

ISO 9001:2008 QUALITY MANAGEMENT SYSTEMS (QMS)

Customers demand products and services that meet their needs and expectations. An effective QMS such as the ISO 9001:2008 provides the organisation and its customers with the confidence that it is able to provide products and services that consistently meet the requirements. SGS offers a comprehensive QMS training course portfolio. Our courses will help you get the most out of your QMS. Whether you are just starting to work with ISO 9001 or are an experienced quality professional seeking to develop your skills, SGS has a course suitable for you.

ISO 9001:2008 Q

uality Managem

ent Systems (Q

MS)

14

This course is a refresher of the entry level with the addition of the internal auditing components for those who would like to be able to audit the ISO9001:2008 quality management system implemented within their own organisation.

This component includes organising, conducting and reporting of the quality management system audit, performed with emphasis on process and systems continuous improvement with reference to the Deming’s PDCA cycle.

This course is designed for quality professionals and auditors to carry out this process effectively throughout their organisation.


PRE-REQUISITES:

There are no prerequisite for this

course. However the Entry Level


ISO 9001INTERNAL QUALITY MANAGEMENT SYSTEMS AUDITOR COURSE


This course is an introduction to the ISO9001:2008 standard and its compliance. It will provide participants with an overview of the purpose and requirements of ISO 9001:2008 as a tool for business improvement.

By the end of this course participants will be able to:

� Explain the purpose and intent of the ISO 9000 series of Standards

� Describe the requirements of ISO 9001:2008

� Explain the relationships between the clauses of ISO 9001:2008

This course is useful as an introduction for anyone who wants to be involved in the development, implementation and management of the ISO 9001:2008 Quality Management System.


PRE-REQUISITES:

No pre requisites are required for

this course.

ISO 9001 QUALITY MANAGEMENT SYSTEMS FOUNDATION COURSE

ENTRY LEVEL (1 DAY)

This course aims to provide participants with the knowledge and skills necessary to carry out audits of management systems against ISO 9001:2008, in accordance with ISO 19011.

On course completion you will be able to:

� Describe the purpose of a quality management system and explain the eight principles of quality management

� Explain the purpose, content and interrelationship of the ISO 9000 family of standards

� Interpret the requirements of ISO 9001 in the context of an audit

� Plan and conduct an audit and report on the audit in a manner that adds value to the organisation

� Meet the training requirements for registration as a QMS Auditor or Lead Auditor with the IRCA

This course is designed for quality professionals and auditors to carry out this process effectively throughout their organisation.


This course is certificated by the IRCA (course no. A17038).


PRE-REQUISITES:

There are no prerequisite for this

course. However the Entry Level


ISO 9001 QMS AUDITOR/LEAD AUDITOR COURSE


ISO 9001:2008 Q

uality Managem

ent Systems (Q

MS)

15

The outcomes of this training module will equip the individual with an understanding of the requirements for establishing GHG inventories. This module is suited to those requiring an understanding of the concepts of carbon neutrality, carbon foot printing or those within an organisation who are in the early stages of determining their organisations GHG inventories, and plan to aligning their GHG reporting with the requirements of ISO 14064-1 and 3.

Topics covered include:

� Climate Change and GHG FrameworkEMS

� Carbon Neutrality

� Scope and Definitions of ISO 14064-1

� GHG Accounting and Reporting Principles

� Organisational and Operational Boundaries

� Quantification of GHG Emissions and Removals

Participants who pass the continuous assessment will be issued with a “Certificate of Attendance”.

PRE-REQUISITES:

There are no pre-requisites for this course.

ISO 14064INTRODUCTION TO GHG ACCOUNTING & CARBON NEUTRALITY (MODULE A)

ENTRY LEVEL (1 DAY)

ISO 14064:2006 GREEN HOUSE GAS (GHG)

ISO 14064 provides industry and government with a set of tools to develop programs aimed at reducing GHG emissions. It will also assist your organisation to operate within emissions trading schemes.

ISO 14064:2006 G

reen House G

as (GH

G)

Related courses ISO 14001 EMS and ISO 50001 EnMS

16

Upon completion of this module the delegates will have an understanding the ISO14064-1 requirements for GHG inventories and ISO 14064-3 requirements for the verification process.

This module is suited to organisations or consultants wishing to further understand the requirements of ISO 14064 Part 1 and 3. Those who are considering aligning their existing GHG reporting with the requirements of ISO 14064-1 or planning for independent verification of their GHG assertion would benefit from this course.


� GHG Inventory and Quality Management (ISO 14064-1)

� Introduction to ISO 14064-2

� Basic concepts of GHG Verification (ISO 14064-3) including Verification Process (Preparation, Approach, Verification)

Participants who pass the continuous assessment will be issued with a “Certificate of Attendance”.

PRE-REQUISITES:

There are no pre-requisites to attend this course. However it is preferable that Module A is completed.

ISO 14064 GHG ACCOUNTING, CARBON NEUTRALITY : GHG INVENTORIES AND CARBON CLAIMS (MODULE B)


This four day course offers an introduction to carbon accounting and reporting principles ideally suited to those wishing to understand the concepts of carbon neutrality, carbon foot printing or those within an organisation who are in the early stages of determining their organisations GHG inventories, aligning their existing GHG reporting with the requirements of ISO 14064-1 or planning for independent verification of their GHG assertion.

Modules A and B are designed to provide an understanding of the ISO 14064 requirements and may be taken as separate courses. Module C details the verification requirements and considers real case studies required as part of the Lead Verifiers training.


On Site Verification Approaches and Tools (ISO 14064-3), Verification Statement, Real Case Study in Application of ISO 14064-1 and 3. Those wanting to be a Lead verifier will be required to undertake Modules A, B and C.

The outcomes of this training course will equip the individual with the understanding of the requirements for establishing GHG inventories (Module A), understanding the ISO14064-1 concepts and requirements for GHG inventories and management system requirements (Module B) and the understanding of the auditing requirements for verification to ISO 14064 Parts 1 and 3 (Module C).

Participants who pass the continuous assessment will be issued with a “Certificate of Competency”.

PRE-REQUISITES:

There are no pre-requisites to attend this course.

ISO 14064 GHG (GREEN HOUSE GASES) LEAD VERIFIER

ADVANCED LEVEL (4 DAY)

ISO 14064:2006 G

reen House G

as (GH

G)


17

This course provides participants with an overview of the purpose and requirements of ISO 14001:2004 and as a tool for the management of environmental aspects and impacts. This is useful as an introduction for anyone involved in the development, implementation and management of an ISO 14001 environmental management system.

At the end of this course participants will be able to:

� Discuss the external pressures on an organisation to develop EMS

� Describe the purpose of an EMS and explain the relevant legislative framework

� Explain the purpose and intent of the ISO 14000 series of standards

� Describe the requirements of ISO 14001 with reference to PDCA cycle, the structure, scope and purpose

� Explain the ISO 14001 requirement for identifying and evaluating environmental aspects and apply appropriate methods


PRE-REQUISITES:There are no pre-requisites for this course.

ISO 14001ENVIRONMENTAL MANAGEMENT SYSTEMS FOUNDATION COURSE

ENTRY LEVEL (1 DAY)

This course is a refresher of the Entry Level with the addition of the internal auditing components for those who would like to be competent to audit the ISO14001 environmental system implemented in their own organisation.

This component includes organising, conducting and reporting of the EMS14001 audit performed with an emphasis on process and systems continuous improvement with reference to the Deming’s PDCA cycle.


PRE-REQUISITES:There are no prerequisite for this course. However Entry Level completion is preferable.

ISO 14001INTERNAL ENVIRONMENTAL MANAGEMENT SYSTEMS AUDITOR COURSE


ISO 14001:2004 ENVIRONMENTAL MANAGEMENT SYSTEMS (EMS)

As awareness of industry-related environmental impacts develops and public expectations grow, the business community is under increasing pressure to become more accountable for its environmental performance. The tools and techniques used on our Environmental Management Systems courses enable participants to tackle the relevant issues with confidence.

ISO 14001:2004 Environm

ental Managem

ent Systems (EM

S)

18

This course includes the content of the Entry Level with the addition of the Auditor/Lead Auditor components for those who would like to be competent to lead the audit of the Environmental Management System implemented in their own organisation or as a 3rd party auditor.

Upon completion of the course participants will be able to:

� Apply an in-depth knowledge of the purpose of an environmental management systems and the ISO 14001 audit and certification process

� Describe the principles, processes and techniques used for the assessment of risk and the significance of these in all environmental management systems

� Apply the skills and knowledge needed to conduct third party audits against the requirements of the ISO 14001 Environmental Management Systems

� Meet the training requirements for registration as an EMS Auditor or Lead Auditor with the IRCA

This course is certificated by the IRCA (course no. A17262).



PRE-REQUISITES:There are no prerequisite for this course. However Entry Level


ISO 14001 ENVIRONMENTAL MANAGEMENT SYSTEMS AUDITOR/LEAD AUDITOR COURSE


The objective of this course is to equip existing auditors of other management systems with the knowledge and skills required to perform audits of environmental management systems (EMS) against ISO 14001:2004.

Upon completion of this 3 day course, participants will be able to:

� Describe the purpose of an EMS

� Explain the principles, processes and techniques used for the assessment and management of risk, including the significance of these for EMS auditors

� Explain the purpose, content and inter-relationship of ISO 14001, the ISO 14000 series guidance standards and the legislative framework relevant to an EMS

� Undertake the role of an auditor to plan, conduct, report and follow-up an audit in accordance with ISO 19011 and by interpreting the requirements of ISO 14001

This course is certificated by IRCA (Course No A17294).



PRE-REQUISITES:This course is designed for experienced management system auditors with an understanding of the principles and concepts underlying environmental management and who seek an understanding of the skills required to audit against ISO 14001.

ISO 14001 ENVIRONMENTAL MANAGEMENT SYSTEMS CONVERSION COURSE


ISO 14001:2004 Environm

ental Managem

ent Systems (EM

S)

19

This course has been designed to help you understand the requirements for an organisation to establish, implement, maintain and improve an Energy Management System. The ISO 50001 Energy Management System standard applies to all aspects of energy use and enables you to help an organisation take a systematic approach to achieving continual improvement of energy performance.

By the end of this course, participants will be able to:

� Understand the guidance and application for energy management systems provided by ISO 50001

� Explain the purpose of ISO 50001 and the benefits to an organisation of using the standard

� Outline key concepts and approaches to an energy management system

� Describe, with reference to Plan – Do – Check – Act cycle, the structure, scope and purpose of ISO 50001

� Outline key ISO 50001 definitions and terminology

� Briefly summarise relevant energy management legislation

� Identify sources of law and sources of information on energy management legislation

� Outline the key requirements of ISO 50001

This course is an introduction for anyone involved in the development, implementation and management of an EnMS based on ISO 50001. If you plan to complete other EnMS training you will receive during this course the knowledge and understanding of ISO 50001 upon which to build auditing skills.


PRE-REQUISITES:

Participants are not expected to possess knowledge of energy management systems or ISO 50001

before attending the course.

ISO 50001EnMS FOUNDATION TRAINING COURSE

ENTRY LEVEL (1 DAY)

ISO 50001:2011 ENERGY MANAGEMENT SYSTEMS (EnMS)

The ISO 50001 Energy Management System standard aims to provide the best practice in energy framework that will enable all types of organisations to develop and implement a policy; identify significant energy uses; and target for energy improvement on efficiency. Implementation of this standard could lead to a reduction in energy cost, GHG emissions and other environmental impacts, through the systematic management of energy.

ISO 50001:2011 Energy M

anagement System

s (EnMS)

Related courses ISO 14064 GHG and ISO 14001 EMS

20

This course is designed to give you the relevant skills and knowledge to carry out audits of Energy Management Systems. This five-day course provides an opportunity for both Environmental and Energy management professionals to update their skills in interactive and supportive surroundings.

Upon completion of this course, participants will be able to:

� Describe the purpose of an EnMS, of ENMS standards, of management system audit and of third-party certification

� Explain the role of an auditor to plan, conduct, report and follow-up an EnMS audit in accordance with ISO 19011 and ISO 17021, where appropriate

� Plan, conduct, report and follow-up an audit of and EnMS in accordance with ISO 19011 and ISO 17021, where appropriate

This course is accredited by Internal Registry of Certified Auditors (IRCA) course no A17574.



PRE-REQUISITES:Prior to attending this training course participants are advised to have:

� Knowledge of the requirements of ISO 50001 and,

� Knowledge of the following energy management principles and concepts:

• The principles of fuel combustion, heat transfer and energy flow

• The relevant sources of energy regulation, guidelines and standards

• The typical methods and technologies for increasing efficiency

• Energy measurement units, sources, costs, tariffs and scheduling

• Energy use data analysis methods

• Energy performance indicators, monitoring and performance measurement

• The impact of organisational processes and equipment on energy efficiency

• Electricity use: motors, drives, lighting, computers

ISO 50001 EnMS AUDITOR/LEAD AUDITOR COURSE


ISO 50001:2011 Energy M

anagement System

s (EnMS)

Related courses ISO 14064 GHG and ISO 14001 EMS

21

This course has been designed to give you an understanding of the requirements and establishing an effective and comprehensive BCMS, based on the principles of BS 25999. This is essential for producing a Business Impact Analysis (BIA) that aids identification of critical activities, co-dependence areas and resources needed to support key products and services.

The BCMS offers you insight into the impact of failure in any of these areas and allows you to plan strategic and tactical steps to prepare for the worst-case scenario.


� Explain the purpose of a Business Continuity Management System (BCMS)

� Understand the processes involved in establishing, implementing, operating and monitoring, reviewing and improving an BCMS as defined in BS 25999-2:2007

� Describe the purpose, content and interrelationship of BS 255999-1:2006 Code of Practice and BS 25999-2: 2007 Specification

� Understand the purpose and requirements of BS 25999-2:2007 as a tool for the continual improvement of a BCMS

This course is an introduction for anyone involved in the development, implementation and management of a BCSM based on BS 25999-2.


PRE-REQUISITES:


BS 25999-2:2007 BUSINESS CONTINUITY MANAGEMENT SYSTEMS (BCMS)

BS 25999-2 BUSINESS CONTINUITY MANAGEMENTSYSTEMS FOUNDATION COURSE

BS 25999-2:2007 B

usiness Continuity Managem

ent Rgelr[Pgle[G

plerSystems (B

CMS)

ENTRY LEVEL (1 DAY)

Floods, fires and bombs may capture the headlines, but the vast majority of business-threatening incidents go unreported in the media and can severely disrupt an organisation’s business activities and bottom line. A successful Business Continuity Management programme is essential to not only recover from disasters but to also prevent damage to reputation that can arise from any operational outages, missed deadlines, upset customers, and direct financial loss.

22

This course provides business continuity professionals with the necessary skills to perform first, second and third-party audits for Business Continuity Management Systems (BCMS) to the requirements of BS 25999-2:2007.


� Describe the purpose of a BCMS including the principles, processes and techniques used for the management and assessment of a BCM system

� Explain the purpose, content and interrelationship of BS 25999-2:2007 Part two and BS 25999-1:2006 Part One, Code of Practice

� Explain the role of a BCMS auditor to plan, conduct, report and follow up an BCMS audit in accordance with ISO 19011

� Possess in-depth knowledge of the BS 25999 audit and certification process

� Have the skills and knowledge needed to plan, conduct, report and follow-up third party audits against the requirements of BS 25999-2:2007 Part 2 in accordance with ISO 19011 by interpreting BS 25999-2:2007 Part Two

� Interpret the requirements of BS 25999-2:2007 Part Two in the context of a BCMS audit

This course is designed for those who have a general background in Business Continuity Management and have a basic knowledge of the requirements of the BS 25999 Standards.


This training is certificated by the International Register of Certified Auditors (IRCA) Course No A17494.


PRE-REQUISITES:

Prior to attending this training course, we recommend that participants in this course demonstrate competence in the established Business Continuity Management process, for example the successful completion of a BCMS Foundation Course.

BS 25999-2 BUSINESS CONTINUITY MANAGEMENT SYSTEMS AUDITOR / LEAD AUDITOR COURSE


BS 25999-2:2007 B

usiness Continuity Managem

ent Rgelr[Pgle[G

plerSystems (B

CMS)

23

The course is to introduce participants to the purpose and requirements of ISO 27001:2005 Information Security Management Systems (ISMS) as a tool for business improvement.

Meeting these requirements allows organisations to examine and control information security risks, threats and vulnerabilities.


� Explain the purpose of an information security management system (ISMS) and explain the processes involved in establishing, implementing, operating and monitoring, reviewing and improving an ISMS as defined in ISO 27001:2005

� Explain the purpose, content and interrelationship of ISO 27001:2005, ISO/IEC 17799 and ISO 19011, ISO/IEC TR 13335 Parts 3 and 4 (GNITS), EA 7/03 and the legislative framework relevant to an ISMS

This course is an introduction for anyone who wants to be involved in the development, implementation and management of an ISMS based on ISO 27001.


PRE-REQUISITES:


ISO 27001 INFORMATION SECURITY MANAGEMENT SYSTEMS FOUNDATION COURSE

ENTRY LEVEL (1 DAY)

ISO 27001:2005 INFORMATION SECURITY MANAGEMENT SYSTEMS (ISMS)

Information Security Management System (ISMS) maintains the confidentiality, availability and integrity of your data. Our ISMS courses are designed to ensure that participants meet the rigorous standards required to audit against ISO 27001. These courses also provide valuable insights for those designing, developing, implementing and auditing information security management systems.

Organisations that fail to operate coherent and comprehensive ISMS strategies leave themselves open to potential security failures.

Related topics ISO 9001 QMS

ISO 27001:2005 Inform

ation Security Managem

ent Systems

(ISMS)

24

The course is to introduce participants to the purpose and requirements of ISO 27001:2005 Information Security Management Systems (ISMS) as a tool for business improvement.

Meeting these requirements allows organisations to examine and control information security risks, threats and vulnerabilities.


� Describe the responsibilities and role of an internal auditor in the maintenance and improvement of ISMS, in accordance with ISO 27001

� Describe with reference to the Plan-Do-Check-Act (PDCA) cycle requirements of the standard

� Explain the purpose and structure of ISO 27001

� Plan, prepare and conduct an internal audit

� Reports on audit that help to improve the effectiveness of the ISMS and the corrective action verification

This course is for anyone who wants to be involved in the development, implementation and auditing of the ISMS based on ISO 27001.


PRE-REQUISITES:

There are no pre-requisites to attend this course. However it is preferable for participants to have some knowledge /understanding of the ISO 27001 which can be obtained in our Entry Level course.

ISO 27001 INTERNAL INFORMATION SECURITY MANAGEMENT SYSTEMS AUDITOR COURSE

INTERMEDIATE LEVEL (2 DAY)

This course is designed to give you the relevant skills and knowledge to carry out and lead audits of the Information Security Management Systems (ISMS) against ISO 27001.

ISMS compliant to these requirements allow organisations to examine and control information security risks, threats and vulnerabilities.

Key Objectives:

� Processes involved in establishing, implementing, operating and monitoring, reviewing and improving an ISMS as defined in ISO 27001

� Content and interrelationship of ISO 27001 to other relevant standards and the legislative framework

� In-depth knowledge of the ISO 27001 audit and certification

This course is for anyone who wants to be involved in the development, implementation and auditing of the ISMS based on ISO 27001.


This course is certificated by the IRCA (course no. A 17279).


PRE-REQUISITES:

Participants should have some experience and understanding of Information Security Management or ISO 27001 before attending this course. It is preferred that the Entry Level is completed prior to attending this course.

ISO 27001INFORMATION SECURITY MANAGEMENT SYSTEMS AUDITOR/LEAD AUDITOR COURSE



ISO 27001:2005 Inform

ation Security Managem

ent Systems

(ISMS)

25

This course provides an overview of the purpose and requirements of a Risk Management System (RMS) based on the principles of ISO 31000. This standard is a framework that provides examination, control and continuous improvement of an organisation’s RMS.

The course explains the Risk Management principles, benefits and how to integrate ISO 31000 with other standards. It also explains the purpose and the recording protocols of a risk management process.


� Explain the purpose

of ISO 31000, Risk management

– Principles and guidelines

� Outline key definitions, principles and framework of risk management

� Describe the structure, scope and purpose of ISO 31000

� Explain the framework and process for identifying and managing risk within an organisation

� Outline the key elements of ISO 31000

This course is useful as an introduction for anyone who wants to be involved in the development, implementation and management of RMS based on ISO 31000


PRE-REQUISITES:


ISO 31000 RISK MANAGEMENT AWARENESS COURSE

ENTRY LEVEL (1 DAY)

ISO 31000:2009 RISK MANAGEMENT

All businesses have health, safety and environmental risks that must be identified, addressed and managed with sound systematic processes and procedures. The introduction of ISO 31000 has enabled organisations to embed high level standards and processes to assess and mitigate risk across all their operations.

ISO 31000:2009 Risk M

anagement

26

This course provides an introduction to the development, implementation and operation of a Supply Chain Security Management System (SCSMS) based on ISO 28000.

An SCSMS enables you to examine and control an organisation’s supply chain security risks and threats at all stages including the transportation of goods along the supply chain.

At the end of this course,participants will be able to:

� Explain the purpose of ISO 28000:2007

� Describe the requirements of ISO 28000:2007

� Explain the relationship between the clauses of ISO 28000: 2007

� Use ISO 28000 for the continual improvement of SCSMS

This course is an introduction for anyone who wants to be involved in the development, implementation and management of an SCSMS based on ISO 28000.


PRE-REQUISITES:

There are no pre requisites to attend this course.

ISO 28000SUPPLY CHAIN SECURITY MANAGEMENT

ENTRY LEVEL (1 DAY)

ISO 28000:2007 SUPPLY CHAIN SECURITY MANAGEMENT

ISO 28000 Supply Chain Security Management Systems (SCSMS) protect your goods from point of manufacturing to point of sale. As global trade expands, so do the opportunities for criminal elements to infiltrate your supply chain.

ISO 28000:2007 Supply Chain Security M

anagement

Related courses ISO 9001 QMS

27

This course is a general introduction to the 7 principles of the HACCP system and incorporates the content of GMP, CAC/RCP, FSANZ legislation and the importance of complying with these requirements.

This course will provide participants with an overview of the purpose and requirements of HACCP and can used as a tool for the identification and risk assessment of their operations.

At the end of this course participants will be familiar with:

� CAC/CRP, GMP and HACCP

� The principles of the HACCP systems

� The Guidelines for the application of the HACCP systems

� Pre requisites of HACCP application

� Application of HACCP principles

� HACCP certification

This course is a requirement of any persons wanting to work in the food industry.


PRE-REQUISITES:


HACCP INTRODUCTIONENTRY LEVEL (1 DAY)

HAZARD ANALYSIS CRITICAL CONTROL POINT (HACCP)

Hazard Analysis Critical Control Point (HACCP) is a risk management tool used by the food and related industries for the control of food safety hazards to acceptable risk levels. HACCP has become synonymous with food safety. It is a recognised, systematic and preventative approach that addresses biological, chemical and physical hazards through anticipation and prevention, rather than end-product inspection and testing.

Hazard A

nalysis Critical Control Point (H

ACCP)This course is a refresher of the

Entry level with the addition of the internal auditing components for those who would like to be able to audit the HACCP systems implemented in their own organisation.

This component includes organising, conducting and reporting of the HACCP audit performed with an emphasis on process and systems continuous improvement with reference to the Deming’s PDCA cycle.

This course is beneficial for those who develop, implement and manage HACCP systems within their organisations.


PRE-REQUISITES:It is preferable for participants to have some knowledge /understanding of the HACCP systems or completion Entry Level course of the prior to attending this course.

HACCP INTERNAL AUDITOR INTERMEDIATE LEVEL (2 DAYS)

Related courses BRC and ISO 22000 FSMS

28

The course is a refresher of the Introduction and Internal Auditor with the addition of the Mock Recall program to help organisation meet the Australia New Zealand Food Standards Code Food recall Clause 12 of Standard 3.2.2 Food Safety Practices and General Requirements.

The Mock Recall is a hands-on workshop program to ensure the organisation is prepared and compliant to the FSANZ standards.

This course is beneficial for those who develop, implement and manage HACCP systems within their organisations.


PRE-REQUISITES:

It is preferable for participants to have some knowledge /understanding of the HACCP systems or completion of the Entry Level course prior to attending this course.

HACCP REFRESHERINTERMEDIATE LEVEL (2 DAYS)

Related courses BRC and ISO 22000 FSMS

This course is designed for any organisation whichalready has food safety systems butneeds to meet the requirements ofAustralia New Zealand Food Standards Code Food recall Clause 12 of Standard 3.2.2 Food Safety Practices and General Requirements.

The objective of the training course is for the delegate to:

� Understand the requirements of mock recall

� Become familiar with the definitions used in the standards and the types of recall

� Become aware of the legal requirements associated with the recall process and plan

� Become aware of the roles and responsibilities of each individual, group and agencies

� Differentiate between recall systems and recall plan

� Understand the elements of an effective Mock Recall

� Identify between the need for a “Withdrawal” or a “Recall”

� Manage a Mock Recall process


PRE-REQUISITES:


HACCP MOCK RECALLENTRYLEVEL (1 DAY)

Hazard A

nalysis Critical Control Point (H

ACCP)

29

This course will provide you with an overview of the purpose and requirements of ISO 22000 for food safety management systems. This includes managing effective interactive communication, operate a structured management system and integrate the principles of the Hazard Analysis and Critical Control Point (HACCP) system.

By the completion of the course you will be able to describe the purpose of a Food Safety Management System (FSMS). You will also be able to explain the purpose, requirements and reasoning for ISO 22000:2005 and how it aids the continual improvement of the FSMS.

The training is an introduction for anyone involved in the development, implementation and management of a FSMS based on ISO 22000. Participants who pass the continuous assessment will be issued with a “Certificate of Completion”.

PRE-REQUISITES:There are no pre-requisites to attend this course.

ISO 22000:2005 FOOD SAFETY MANAGEMENT SYSTEMS (FSMS)

ISO 22000 FOOD SAFETY MANAGEMENT SYSTEMS FOUNDATION TRAINING COURSE

The purpose of this course is to equip delegates with the knowledge and skills needed to perform internal audits on food safety management systems and to contribute to the continual improvement of the management system.

By the end of this course, delegates will be able to:

� Describe the responsibilities of an internal auditor and describe the role of internal audit in the maintenance and improvement of management systems

� Describe, with reference to processes in the food chain and the model of a hazard analysis based Food Safety Management System, the purpose and structure of ISO 22000:2005

� Plan, conduct and report an internal audit of part of a food safety management system in accordance with ISO 19011


PRE REQUISITES:

There are no prerequisites to attend

this course. However Entry Level


ISO 22000 INTERNAL FOOD SAFETY MANAGEMENT SYSTEMS AUDITOR TRAINING COURSE

ISO 22000:2005 Food Safety M

anagement System

s (FSMS)

ENTRY LEVEL (1 DAY)


ISO 22000 is one of the universal food safety standards that works across all others and encompasses requirements of other food management systems. SGS provides the solution with training and certification against ISO 22000.

Related courses HACCP and BRC

30

FSSC 22000 Food Safety Managem

ent Systems (FSM

S)

Related courses HACCP and BRC

The purpose of this course is to provide food chain professionals with the skills and knowledge necessary to audit food safety management systems (FSMS) with a view to assess the adequacy of the design, implementation and improvement of a food industry organisation’s FSMS against ISO 22000:2005 and in accordance with ISO 19011.

On course completion you will:

� Possess in-depth knowledge of the FSSC 22000 audit and certification process

� Have the skills and knowledge needed to conduct third party audits against the requirements of the FSSC 22000 Food Safety Management Systems Certification standard


This training is certificated by the International Register of Certified Auditors (IRCA) Course No 17304.


PRE REQUISITES:

Prior to attendance on this course you must possess the following:

� Experience of working within the food chain (including implementing or operating a management system)

� Understanding of relevant key food safety legislation

� Completion of prerequisite courses (Introduction & Awareness FSSC 22000 and FSSC 22000 Internal Auditor)

� Knowledge of Good Practice guides for Agriculture (GAP), Veterinary (GVP), Manufacturing (GMP), Hygiene (GHP), Production (GPP), Distribution (GDP) and/or Trading (GTP) – depending on your food chain segment

� Understanding of the principles of HACCP as defined by the Codex Alimentarius

� For registration as a third party Lead Auditor special requirements and qualifications may apply. Please speak to SGS about any additional requirements.

FSSC 22000 FOOD SAFETY MANAGEMENTAUDITOR/LEAD AUDITOR TRAINING COURSE


31

BRITISH RETAIL CONSORTIUM (BRC)

The BRC Food standard is recognised by the Global Food Safety Initiative (GFSI), a program that aims to harmonise international food safety standards with the support of the world’s top retailers and food manufacturers.

The BRC Packaging standard complies with the technical standard set by the British Retail Consortium (BRC) and the Packaging Society – formerly the Institute of Packaging (IOP).

These courses have been designed to facilitate understanding of the BRC Global Standards and

the certification process.

British Retail Consortium

(BRC)

The course will give you a overview on the certification process and provides a background on the Global Standard for Packaging and Packaging Materials and how it can improve your business methods.This course also gives you the foundation for the two day ‘Practical Understanding of the requirements of the Global Standard for Packaging and Packaging Materials Issue 4’.

This course will cover the following:

� The context of the Standard and what it means for Retailers and Manufacturers

� The structure of the Standard, including Scope, Audit and Certification

� The Requirements of the Standard and explanation of key clauses

� The benefits of a certificated scheme for manufacturers and retailers

� The BRC scheme, its associated publications and the relationship of the Packaging Standard to other Standards

� Is BRC certification right for your company

The course is an introduction for anyone involved in development, implementation and management of certification for the BRC Global Standard for Packaging and Packaging Materials Issue 4.

Participants who pass the continuous assessment will be issued with a “Certificate of Successful Completion”.

PRE-REQUISITES:


BRC A PRACTICAL INTRODUCTION TO THE GLOBAL STANDARD FOR PACKAGING AND PACKAGING MATERIAL – ISSUE 4

ENTRY LEVEL (1 DAY)

BRC PACKAGING

32

The course contains detailed information on the background and requirements of the Global Standard for Packaging and Packaging Materials – Issue 4. The course will also provide the practical skills needed to implement the Standard on a manufacturing site.

This course will cover the following:

� The background to the Global Standards and the role of the BRC and IOP

� Why the Standard adopts a risk-based approach

� How Hazard and Risk analysis is expected to be applied in the Packaging Standard

� Category determination for packaging materials

� How to write an audit scope for a site

� The different sections of the Standard and its layout

� The requirements of the Standard

� Everything that needs to be in place to demonstrate compliance with the requirements of the Standard

� The audit and certification process, including grading system and its influence on the audit schedule

� The next steps in implementing the Global Standard for Packaging

This course is beneficial to technical personnel; retailers; importers; manufacturers; certification managers and technical reviewers. Anyone wishing to audit this standard must attend and pass this course.


PRE-REQUISITES:

It is recommended that you have a working knowledge of the Standard and understanding of the scheme prior to attending this course.

BRC A PRACTICAL UNDERSTANDING OF THE REQUIREMENTS OF THE GLOBAL STANDARD FOR PACKAGING AND PACKAGING MATERIAL – ISSUE 4



(BRC)

33

This course introduces you to the BRC Global Standard Food Safety. It provides you with an in-depth overview of the purpose and requirements of the BRC standard and how it can improve your business methods.

The content covers topics such as:

� Senior management commitment

� Continual improvement

� HACCP

� Food Safety & Quality Management Systems; site standards

� Product control

� Process control

� Personnel

The course is for anyone involved in the development, implementation and management of the BRC Global Standard Food Safety requirements.

Participants who pass the continuous assessment will be issued with a “Certificate of Successful Completion”.

PRE-REQUISITES:


Main Points covered in the course:

� Audit scope and planning for the audit

� The time spent in carrying out the GMP and Document Review audits

� The Enrolment Scheme

� Details of the Requirement clauses including Fundamental clauses and Statements of Intent

� Closing the audit, corrective actions and certificate issue


� Understand the background and benefits of the Standard

� Understand the content of the Standard in terms of the Protocol and Requirements

� Understand the detail of the Scheme

� Understand audit planning and the events during and after the audit

� Understand the current compliance monitoring of Certification Bodies by the BRC

This course is beneficial for New Auditors Seeking registration, Manufacturers and Consultants.


PRE-REQUISITES:

Participants must have read and reviewed a copy of the Global Standard for Food Safety.

BRC INTRODUCTION TO THE GLOBAL STANDARD FOR FOOD SAFETY - ISSUE 6

BRC UNDERSTANDING THE REQUIREMENTS OF GLOBAL STANDARD FOR FOOD SAFETY - ISSUE 6

ENTRY LEVEL (1 DAY)


BRC FOOD

Related courses HACCP and ISO 22000 FSMS


(BRC)

34

This course helps you understand the background of the Social Accountability & Corporate Citizenship movement and to become aware of the ‘drivers’ behind all stakeholders interests.

We also provide you with an overview of the purpose and requirements of the role of non-governmental organisations (NGO) and current ethical global initiatives.

By the end of the course you will be able to:

� Describe the purpose of a social management system (SMS) and the requirements and reasoning for SA 8000 in the continual improvement of the SMS

This course is an introduction for anyone involved in the development, implementation and management of a SMS based on SA 8000.


PRE-REQUISITES:

There are no prerequisites for this course.

SA 8000 SOCIAL SYSTEMS FOUNDATION COURSE

ENTRY LEVEL (1 DAY)

SA 8000:2008 SOCIAL SYSTEMS

Stakeholders of organisations are asking companies to be accountable not only for their own performance but for the performance of their entire supply chain with an ever-changing set of social issues. All of this is taking place against the backdrop complex global economy with continuing economic, social and environmental inequities.Social accountability encompasses many of the emotive issues and is now a key concern for many organisations. Our Social Systems courses are designed to tackle these serious issues and decrease the risk of corporate irresponsibility.

Related courses ISO 14001 EMS, ISO 9001 QMS, OHSAS 18001, CRT and ISO 26000 Social Responsibility

SA 8000:2008 Social System

s

35

This course is a refresher of the beginner’s level with the Internal Auditor component. This course will help provide the knowledge and skills needed to perform internal audits on social systems.

Key Objectives:

� Responsibilities of an internal auditor and the role of internal audits in the maintenance and improvement of management systems

� Principles, process and selected techniques used for the assignment and management of SMS aspects and impacts

� Plan and prepare for an internal audit, gather audit evidence through observation, interview and sampling of documents and records

� Audit reporting

� Effectiveness of corrective action verification

This course is for anyone who wants to be involved in the development, implementation and conduct internal auditing of a SMS based on SA 8000.


PRE-REQUISITES:

It is preferred that participants

have understanding of social

management systems and SA 8000

before attending this training. This is

provided on the Social Management

System Foundation Training.

SA 8000INTERNAL SOCIAL SYSTEMS AUDITOR COURSE


This course provides the skills and knowledge for you to audit Social Systems. You will be able to assess the design, implementation and improvement of organisations’ social systems to the requirements of SA 8000.

Key Objectives:

� Possess in-depth knowledge of the SA 8000 audit and certification process

� Have the skills and knowledge needed to plan, conduct, report and follow-up third party audits against the requirements of a social system based on SA 8000 Social Systems

� Meet the training requirements for registration as a social systems Auditor or Lead Auditor with the IRCA

This course is designed for Auditors and those involved in the field of social accountability which includes supply chain monitoring.

Delegates who pass both the examination and continuous assessment will be issued with a “Certificate of Successful Completion”.

This course is certified by the IRCA (course no. A17270).


PRE-REQUISITES:

Ideally, delegates will already have some experience of auditing quality, environmental or health and safety issues

SA 8000 SOCIAL SYSTEMS AUDITOR /LEAD AUDITOR COURSE




s

36

This aim of this course is to provide delegates with the knowledge and skills to perform audits of social systems.


� Describe the potential range of social issues that face organisations and auditors, and the range of conventions, specifications, codes of conduct and other initiatives

� Describe the fundamental purpose of a management system and explain the purpose, content and interrelationship of the SMETA Best Practice Guidance, local industry practice, the relevant legislative framework

� Describe the responsibilities of an auditor and describe the role of audit in the maintenance and improvement of social systems, in accordance with ISO 19011

� Conduct and report an audit of a social system of an organisation in accordance with ISO 19011 and by interpreting the requirements of the SMETA Best Practice Guidance


This course is certified by the IRCA (course no. A17281).


PRE-REQUISITES:

Participants are expected to have

successfully completed a Lead

Auditor Course in another discipline

(EMS, QMS, etc) before joining

this course and to have a basic

understanding of relevant key labour

/ social issues and legislation specific

to their industry context and location.

SA 8000SOCIAL SYSTEMS AUDITOR/CONVERSION COURSE




s

37

The purpose of this course is to gain knowledge and skills in best practice corporate responsibility tools and standards; gain a strong understanding of stakeholder engagement, sustainability reporting, assurance processes and the ability to apply AA1000 principles and reporting guidelines. There are four modules which can be taken individually or in multiples:

� Module A Foundation In Corporate Responsibility

� Module B Foundation in Stakeholder Engagement

� Module C Foundation in Sustainability Reporting

� Module D Sustainability Assurance Practitioner


� Understand the processes of Corporate Responsibility, sustainability, reporting, assurance tools and standards and the link to core business practice

� Demonstrate the application of the principles and standards: AA1000 Assurance Standard (AA1000AS); Stakeholder Engagement Standard (AA1000SES); as well as other relevant standards and reporting guidelines (e.g. GRI G3, ISAE3000 and ISO 26000)

� Acting as an assurance practitioner, the participant will apply the Principles of inclusivity, materiality and responsiveness to the evaluation of a sustainability report.

Participants who are assessed as competent in all four modules will be issued with a “Certificate of Attendance” and meet the training requirements for associate level of the Certified Sustainability Assurance Practitioner (CSAP) scheme.

The Certified Sustainability Assurance Practitioner (CSAP) qualification, developed by AccountAbility, is the first internationally recognised professional qualification in the field of sustainability assurance.

Participants need to make their own application for certification. Additional criteria may apply

PRE-REQUISITES:There are no pre-requisites for this

course.

AA 1000 CORPORATE RESPONSIBILITY TRAINING LEAD AUDITOR COURSE


AA 1000 CORPORATE RESPONSIBILITY

In today’s business world it is increasingly important to effectively manage and respond to stakeholders’ expectations, sustainability reporting, assurance processes and the ability to apply AA 1000 principles and reporting guidelines.

Related courses ISO 26000 Social Responsibilty

AA

1000 Corporate Responsibility

38

This course has been designed to provide participants with an understanding of the principles of ISO 26000 and how to integrate social responsibility systems into an organisation.

The course explains the fundamental purpose of ISO 26000, its content and interrelationships between the guidance, local industry practice and the relevant legislative framework.


� Understand the underlying

principles of social responsibility

� Recognise the importance of social responsibility and engaging stakeholders, the core subjects and issues pertaining to social responsibility

� Be aware of the potential range of social responsibility issues that face organisations and the range of conventions, specifications, codes of conduct and other initiatives

� Understand the fundamental purpose of ISO 26000 and explain the purpose, content and interrelationship between the guidance set out in ISO 26000, local industry practice and relevant legislative framework

� Understand the ways to integrate socially responsible behaviour into the organisation

� Understand the importance of results and improvements in organisational performance on social responsibility.

This course is useful as an introduction for anyone who wants to be involved in the development, implementation and management of a social responsibility system based on ISO 26000.


PRE-REQUISITES:

Participants are not expected to

have prior knowledge of social

responsibility systems or ISO 26000

before attending the course.

ISO 26000SOCIAL RESPONSIBILITY AWARENESS COURSE

ENTRY LEVEL (1 DAY)

ISO 26000:2010 SOCIAL RESPONSIBILITY SYSTEMS

Organisations are increasingly engaged in serious efforts to define and integrate social responsible behaviour into all aspects of their business, with their experiences being bolstered by a growing body of evidence that social responsibility has a positive impact on business economic performance.

ISO 26000 is the standard intro-duced to promote the sustain-able development by providing a framework against which organisations engagement in socially responsible activity can be measured.

ISO 26000:2010 Social Responsibility System

s

39

The ISO 22716 GMP Awareness course has been designed to introduce you to the requirements of Good Manufacturing Practices (GMP) for the Cosmetic Industry.

This course provides an understanding of the pharmaceutical product supply chains for cosmetic products from the producers of raw materials to manufacturers of finished products. It will also explain the special requirements needed to build a quality management system (QMS) according to the GMP principles and following the ISO 22716 articles.

The course is an introduction for anyone involved in the development, implementation and management of GMP for the Cosmetic Industry, particularly relevant for those organisations that produce cosmetic products and need to become compliant to GMP.


PRE-REQUISITES:

There are no pre-requisites to attend

this course.

ISO 22716 BASIC PRINCIPLES OF GMP IN THE COSMETICS MANUFACTURING INDUSTRY

ENTRY LEVEL (1 DAY)

ISO 22716:2007 COSMETICS GOOD MANUFACTURING PRACTICE (GMP)

ISO 22716:2007 G

ood Manufacturing

Practice Cosmetics (G

MP)

ISO 22716 is the guide for Good Manufacturing Practices (GMP) for the cosmetics manufacturing industry and describes the basic principles of how to apply GMP in a facility that produces finished cosmetic product.

40

This course will focus on the management of people and time with the use of techniques to ensure that meetings produce real, measurable results. It also looks at behavioural issues to explain why meetings can be unproductive and lengthy. You will be given tools, techniques and practical measures to remedy this.

At the end of this course you will be able to:

� Identify the need for organising

meetings

� Identify the different types of meeting and its purposes

� Organising and planning for a meeting

� Steps for Preparing, Planning, Conducting and following up

� Understand how to develop agendas, objectives and its processes

� Understand who your stakeholders are

� Understand your role as the meeting organiser

� Handle interrupters by using simple techniques to overcome them

� Continually improve you techniques and efficiency of your meetings

This course is designed for anyone who regularly leads, organises or attends face to face meetings either within their organisation or with external clients, suppliers and partner companies, and want to improve the effectiveness of their meetings

PRE-REQUISITES:

There are no prerequisite for this course

MANAGING EFFECTIVE MEETINGSENTRY LEVEL (1 DAY)

MANAGING EFFECTIVE MEETINGS

In all businesses operations, there will always be meetings. Learn skills to communicate effectively and get your point across to accomplish the objectives of the meeting and ensure the overall success of your organisation. Effective meeting and communication skills can be learned, and using the skills outlined in this programme at your next meeting will increase both the effectiveness of the meeting and your personal success as well.

Managing Effective M

eetings

41

It is a requirement in all management systems to address non conformities. The results of this process and its outcomes is to be documented and the non conformance be addressed in a systematic and timely manner. The primary objective of this course is to recognise the value of conducting proper containment, correction and preventive actions, identifying effectively the root cause of the problem and documenting failure investigations.

By the end of the course participants should be able to :

� Identify and determine the non conformance

� Identify the key steps to completing the containment and correction plan

� Identify and differentiate the Immediate and root cause of the non conformity

� Response to immediate, preventive and verification actions as per the company and customer requirements

� Verify the completion of the actions taken in immediate and preventive actions plans

� Carry out a follow up to show effectiveness of the corrective and preventive action plans


PRE-REQUISITES:


CORRECTIVE AND PREVENTIVE ACTION PROCESS COURSEENTRY LEVEL (1 DAY)

CORRECTIVE AND PREVENTIVE ACTION (CAPA)

Troubleshooting issues and attempting to identify and prevent potential problems is a typical activity for most businesses. The reason is obvious as these issues have financial impact on the organisation. The ability to correct existing non conformances or implementing controls to prevent potential issues is essential for continued customer satisfaction and efficient business practice.

Corrective and Preventive Action (CA

PA)

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The purpose of the course is to equip participants with the knowledge and skills needed to perform internal audits on integrated management systems and contribute to the continual improvement of the system.

By the end of the course, participants will be able to:

� Describe with reference to the Plan-Do-Check-Act (PDCA) cycle, the purpose, structure and benefits of an IMS from the point of view of an internal auditor

� Describe the responsibilities of an internal IMS auditor and describe the role of internal audit in the maintenance and improvement of management systems

� Plan, conduct and report an internal audit of part of an integrated management in accordance with ISO 19011

This course is useful for anyone who wants to be involved in the development, implementation and auditing of their integrated management systems


PRE-REQUISITES:

Participants are expected to have

knowledge of management systems

and the Standards involved.

INTEGRATED MANAGEMENT SYSTEM INTERNAL AUDITING SKILLS COURSEINTERMEDIATE LEVEL (3 DAYS)

INTEGRATED MANAGEMENT SYSTEMS (IMS)A culture and track record of integrated management systems is proof that you are committed to enhancing performance while remaining cost effective, increasing employee and customer satisfaction, and facilitating continuous improvement. This course is designed to meet the requirements of organisations wishing to audit their integrated management systems.

Integrated Managem

ent Systems (IM

S)

Related courses OHSAS 18001, ISO 14001 EMS and ISO 9001 QMS

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This workshop will enable you apply accelerated learning techniques to any course, enhancing the learning experience for participants.

By the end of the workshop you will be able to:

� Apply techniques for engaging

and stimulating learners

� Build on the learner’s natural ability to learn

� Maximise opportunities for learning through use of the eight intelligences

� Transform dull and dry materials into participative activities which make learning quick, easy and enjoyable

� Practice using and adapting tried and tested accelerated learning techniques

This course is designed for experienced trainers who are seeking practical help in applying accelerated learning techniques and participative methods.


ACCELERATED LEARNING TECHNIQUESINTERMEDIATE LEVEL (2 DAY)

ACCELERATED LEARNING

For many people, attending a training course is a chore. It’s something they feel they have to do, a necessary evil to be endured to satisfy an external party. Courses can then feel long, difficult and dull for the reluctant participant. So imagine the competitive advantage for your training organisation if delegates went away from your courses having had an experience that was enjoyable, stimulating and engaging, and in which they learned about practical and relevant techniques, and concepts they could readily use.

This course will help you understand how to integrate music, pictures, imagery, spoken and written language and activities to ensure that learners are comfortable and enjoy the learning process.

Accelerated Learning

WHY SGS?

VISIT OUR WEBSITE TO LEARN MORE WWW.SGS.COM.AU

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognised as the global benchmark for quality and integrity. With more than 70,000 employees, SGS operates a network of over 1,350 offices and laboratories around the world. We are constantly looking beyond customers’ and society’s expectations in order to deliver market leading services wherever they are needed.

Partnering with SGS opens the door to better performing processes, increasingly skilful talent, consistent and compliant supply chains and more sustainable customer relationships delivering profitable competitive advantage. Work with the global leader and take your commitment to the next level.

We have a history of undertaking and successfully executing large-scale, complex international projects. With a presence in every single region around the globe, our people speak the language and understand the culture of the local market and operate globally in a consistent, reliable and effective manner.

Choose an SGS training course and we will help you become one of over 13,500 professionals in 120 countries to reach the highest possible benchmark in auditor training.

www.sgs.com.au

WWW.SGS.COM

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http://www.sgs.com.au