Training Manual Module 2 draft v2.docx

Customer Care Department: Internal Staff Training Series

Training ManualCustomer Care

Terms & Conditions

Gregory Vasquez

February 2014

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For internal use only. Not intended for

external use. Do not copy or distribute

without prior written consent and approval.

Anastasia Family


Table of Contents

1 Foreword.....................................................................................................................3

2 Location on site.........................................................................................................3

3 Terms & conditions...................................................................................................4

4 Age requirement........................................................................................................5

5 Account transfer........................................................................................................3

6 Process for termination of account.........................................................................3

7 Reason(s) for termination by company...................................................................3

8 Offensive content.......................................................................................................3

9 Sharing of contact info between members.............................................................3

10 Recording of communications.................................................................................3

11 Privacy policy.............................................................................................................3

12 Suppliers.....................................................................................................................3

13 Disputs/arbitration.....................................................................................................3

14 Chargebacks..............................................................................................................3

15 Indemnification..........................................................................................................3

16 Review.........................................................................................................................3

17 Test..............................................................................................................................3

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1 ForewordAs with just about every website on the internet that provides services to the public, a legal agreement must be agreed to by clients before using our site. In this regard we are no different than any other company doing business online. Our Terms & Conditions are the specific terms of this legal agreement which clearly spell out all the policies of the site and procedures that need to be adhered to.

2 Location on siteThe “Terms and Conditions” link is conveniently located on our home page as you can see in the illustration below:

Once you click on the link above, a new pop-up window will appear containing the terms and conditions as indicated below:

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3 Terms and conditions Please read over the terms and conditions of joining our site as a member. It is very important for you to realize, as a Customer Service Representative, many of the questions customers have are actually addressed in the Terms & Conditions or Anti-Scam policy of the company. Therefore, it is good to know what clients can and cannot expect by being members of our site, as this will help you in assisting them. Please pay particular attention to areas highlighted in red, as this is where the majority of questions arise.

Terms of Use Agreement

This Terms of Use Agreement (this “Agreement”) is made between AnastasiaDate and its affiliates and related entities (hereinafter “AnastasiaDate” or the “Website”) and the user of AnastasiaDate.com and its affiliate websites (“You” or “Member”) with respect to communications with other members and other online services provided by AnastasiaDate (the “Service”). By clicking “Sign Up” or “Find Your Matches” on the registration forms, You indicate Your acceptance of all the terms and conditions of this Agreement and Your registration on AnastasiaDate Websites.

IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS AGREEMENT, DO NOT CLICK ON “SIGN UP” OR “FIND YOUR MATCHES” BUTTON, ONCE THE BUTTON IS CLICKED YOU ARE BOUND BY THE TERMS OF THIS AGREEMENT REGARDLESS OF WHETHER OR NOT YOU REGISTER FOR THE SERVICE. THE TERMS AND CONDITIONS OF THIS AGREEMENT ARE SUBJECT TO CHANGE BY AnastasiaDate AT ANY TIME, EFFECTIVE UPON NOTICE TO YOU, WHICH NOTICE SHALL BE DEEMED TO HAVE BEEN PROVIDED UPON OUR POSTING OF THE CURRENT VERSION OF THIS AGREEMENT ON THE SERVICE.

AnastasiaDate’s Privacy Policy applies to use of this Site, and its terms are made a part of this Agreement by this reference. Additionally, by using the Website, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to the Website may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.

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The terms of Acceptable Use Policy for Content Posted on the Website, and any notices regarding the Websites are incorporated by reference into this Agreement.

1. Eligibility

By becoming a Member, You represent and warrant that You are at least 18 years old. Membership in the Service is void where prohibited. By using the Website, You represent and warrant that You have the right, authority, and capacity to enter into this Agreement and to abide by all of the terms and conditions of this Agreement. You may not authorize others to use Your membership, and You may not assign or otherwise transfer Your account to any other person or entity.

2. Term

This Agreement will remain in full force and effect while You use the Website and/or are a Member of AnastasiaDate. You may terminate Your membership at any time, for any reason, effective upon receipt of Your written notice of termination by AnastasiaDate customer support staff.

AnastasiaDate may terminate Your membership for any reason, with or without explanation, effective upon sending a notice to Your email address provided for at registration, or to any other email address provided by You to AnastasiaDate staff. Upon termination by AnastasiaDate without cause, You shall receive a refund, pro rata, of any unused credits or fees that AnastasiaDate has received from You. If Your membership with AnastasiaDate is terminated by reason of violation of this Agreement, or at Your request, You will not be entitled to, nor shall AnastasiaDate be liable to You, for any refund of unused credits or paid fees for using AnastasiaDate additional Services. Unused credits expire 365 days after their purchase date. Notwithstanding Your membership being terminated, this Agreement will remain in full effect.

3. Non-Commercial Use by Members

The Website is for the personal use of individual Members only and may not be used in connection with any commercial endeavors. Organizations, companies, businesses, and/or other entities may not become Members and are not entitled to use the Service or the Website for any purpose. Illegal and/or unauthorized use of the Website, including collecting usernames and/or email addresses of members by electronic or other means for the purpose of sending unsolicited email and unauthorized framing of or linking to the Website will be investigated, and appropriate legal action may be taken, including without limitation, civil, criminal, and injunctive redress. You hereby grant, represent and warrant that You will not create any databases, websites, software, legal entities and services competitive with the Website. If You are a female Member, You further represent and warrant that You will not allow Your photo, profile or email address to appear in any databases, websites or services competitive with the Website. Such activity will be investigated, Your membership may be terminated and appropriate legal action may be taken, including without limitation, civil, criminal, and injunctive redress.

4. Proprietary Rights in Content

AnastasiaDate owns, licenses or otherwise retains all intellectual property rights in the Website and the Service, absolutely. Those rights include, but are not limited to, database rights, copyright, design rights (whether registered or unregistered), patents, trademarks (whether registered or unregistered) and other similar rights, wherever existing in the world, together with the right to apply for protection of the same of AnastasiaDate and its licensors. Except for that information which is in the public domain or for which You have been given written permission, You may not copy, modify, publish, transmit, distribute, perform, display, or sell any such proprietary information.

5. Content Posted on the Website

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a. You understand and agree that AnastasiaDate may at its sole discretion store for review, review and delete any content, messages, photos, videos, audio and video calls or profiles (collectively, "Content") that in the sole judgment of AnastasiaDate violate this Agreement or which might be offensive, illegal, or that might violate the rights of, harm, or threaten the safety of other Members.

b. You are solely responsible for the Content that You publish or display (hereinafter, "post") on the Service, or transmit to other Members.

c. By posting Content to any public area of AnastasiaDate You automatically grant, represent and warrant that You have the right to grant to AnastasiaDate an irrevocable, perpetual, non-exclusive, fully paid, worldwide license to use, copy, perform, display, and distribute such information and Content and to prepare derivative works of, or incorporate into other works, such information and content, and to grant and authorize sublicenses of the foregoing.

d. The following is a partial list of Content that is illegal or prohibited on the Website. AnastasiaDate reserves the right to investigate and take appropriate legal action at its sole discretion against anyone who violates this provision including without limitation removing the offending communication from the Service and terminating the membership of such violators. Prohibited Content includes, but is not limited to, Content that:

is patently offensive to the online community, such as Content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;

harasses or advocates harassment of another person;

involves the transmission of "junk mail", "chain letters," or unsolicited mass mailing or "spamming";

promotes information that You know is defamatory, false, misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;

promotes an illegal or unauthorized copy of another person's copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture installed copyright protected devices, or providing pirated music or links to pirated music files;

contains restricted or password only access pages, or hidden pages or images (those not linked to or from another accessible page);

displays pornographic or sexually explicit material of any kind;

provides material that exploits people under the age of 18 in a sexual or violent manner, or solicits personal information from anyone under 18;

provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;

solicits passwords or personal identifying information for commercial or unlawful purposes from other users;

engages in commercial activities and/or sales without AnastasiaDate prior written consent such as contests, sweepstakes, barter, advertising, and pyramid schemes.

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e. You must use the Service in a manner consistent with any and all applicable laws and regulations.

f. You may not include in Your Member profile any telephone numbers, street addresses, last names, URLs or email addresses. You may not include in Your correspondence with other members any URLs, email addresses or telephone and fax numbers.

g. You may not engage in advertising to, or solicitation of, other Members to buy or sell any products or services through the Service. You may not transmit any chain letters or junk email to other Members. Although AnastasiaDate cannot monitor the conduct of its Members off the Website, it is also a violation of these rules to use any information obtained from the Service in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to any Member without their prior explicit consent. In order to protect its Members from such advertising or solicitation, AnastasiaDate reserves the right to restrict the number of emails which a Member may send to other Members in any 24-hour period to a number which AnastasiaDate deems appropriate in its sole discretion.

h. To ensure the quality of the Service provided, Your phone call, video date, or live chat through the Website may be recorded.

6. Copyright Policy

You may not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights. Without limiting the foregoing, if You believe that Your work has been copied and posted on the Service in a way that constitutes copyright infringement, please supply AnastasiaDate copyright agent with the following information: an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; a description of the copyrighted work that You claim has been infringed; a description of where the material that You claim is infringing on such copyright is located on the Website; Your address, telephone number, and email address; a written statement by You that You have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; a statement by You, made under penalty of perjury, that the above information in Your notice is accurate and that You are the copyright owner or authorized to act on the copyright owner's behalf.

7. Member Disputes

You are solely responsible for Your interactions with other AnastasiaDate Members. AnastasiaDate reserves the right, but has no obligation, to monitor disputes between You and other Members.

8. Use of the Website and/or the Service is also governed by AnastasiaDate Privacy Policy.

9. Disclaimers

AnastasiaDate PROVIDES THE SERVICE ON AN "AS IS" BASIS AND GRANTS NO WARRANTIES OF ANY KIND, EXPRESSED, IMPLIED OR STATUTORY, IN ANY COMMUNICATION WITH ITS REPRESENTATIVES, OR AnastasiaDate OR OTHERWISE WITH RESPECT TO THE SERVICE. AnastasiaDate SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. FURTHER, AnastasiaDate DOES NOT WARRANT THAT YOUR USE OF THE SERVICE WILL BE SECURE, UNINTERRUPTED, ALWAYS AVAILABLE OR ERROR-FREE, OR THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT ANY DEFECTS IN THE SERVICE WILL BE CORRECTED. AnastasiaDate DISCLAIMS LIABILITY FOR, AND NO WARRANTY IS MADE WITH

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RESPECT TO, CONNECTIVITY AND AVAILABILITY. Although each member must agree to the Agreement, AnastasiaDate cannot guarantee that each member is at least the required minimum age, nor does it accept responsibility or liability for any content, communication or other use or access of the Service by persons under the age of 18 in violation of this Agreement. Also, it is possible that other members or users (including unauthorized users, or "hackers") may post or transmit offensive or obscene materials through the Service and that You may be involuntarily exposed to such offensive or obscene materials. It also is possible for others to obtain personal information about You due to Your use of the Service. Those others may use Your information for purposes other than what You intended. AnastasiaDate is not responsible for the use of any personal information that You disclose on the Service. Please carefully select the type of information that You post on the Service or release to others. AnastasiaDate DISCLAIMS ALL LIABILITY, REGARDLESS OF THE FORM OF ACTION, FOR THE ACTS OR OMISSIONS OF OTHER MEMBERS OR USERS (INCLUDING UNAUTHORIZED USERS), WHETHER SUCH ACTS OR OMISSIONS OCCUR DURING THE USE OF THE SERVICE OR OTHERWISE. AnastasiaDate is not responsible for any incorrect or inaccurate Content posted on the Website or in connection with the Service, whether caused by users of the Website, Members or by any of the equipment or programming associated with or utilized in the Service. AnastasiaDate is not responsible for the conduct, whether online or offline, of any user of the Website or Member of the Service. AnastasiaDate assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, user or Member communications. AnastasiaDate is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of email or players on account of technical problems or traffic congestion on the Internet or at any Website or combination thereof, including injury or damage to users and/or Members or to any other person's computer related to or resulting from participating or downloading materials in connection with the Web and/or in connection with the Service. Under no circumstances will AnastasiaDate be responsible for any loss or damage, including personal injury or death, resulting from anyone's use of the Website or the Service, any Content posted on the Website or transmitted to Members, or any interactions between users of the Website, whether online or offline.

10. Suppliers

To provide the Service, AnastasiaDate purchases services from various agencies (collectively, "Suppliers"). The Suppliers are independent contractors and are not agents, or employees of AnastasiaDate. AnastasiaDate is not responsible for the willful or negligent acts and/or omissions of any Supplier or any of its respective employees, agents, servants or representatives including, without limitation, their failure to deliver Services, or partial or inadequate delivery of Services. According to terms of agreement with its Suppliers, AnastasiaDate is prohibited from rendering the Suppliers' contact information. Services provided by the Suppliers include but are not limited to the following:

a. Suppliers provide full, accurate and legitimate information required for the registration of the female Members at AnastasiaDate prior to their registration according to the terms of Agreement.

b. Suppliers provide full, correct and quality translation of all correspondence of their female Members and their prospective soul-mates, Members of AnastasiaDate.

c. Suppliers provide additional services in accordance to the terms of their agreement with AnastasiaDate.

d. Any additional services requested by AnastasiaDate Members, which fall into the Suppliers' scope of activity, but not defined by AnastasiaDate terms of

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Agreement with Supplier, including but not limited to, arrangement of a meeting with the female Members of the Supplier, provision of additional information on the female Members, or any other personal requests of Members, may be processed by Supplier, but are not automatically granted.

AnastasiaDate is not in any way responsible for the quality of any additional services provided by the Suppliers. The Website and the Service are provided "as is" and AnastasiaDate expressly disclaims any warranty of fitness for a particular purpose or non-infringement. AnastasiaDate cannot guarantee and does not promise any specific results from use of the Website and/or the Service.

11. Female Members

AnastasiaDate functions to provide the opportunity to its male and female Members to effectively and comfortably search for their prospective soul mate. AnastasiaDate does not influence the relationships between male and female Members of the Website. Female Members may terminate their membership with the Website at any time. Deactivation of profiles of female Members of the Website is governed by the following:

a. In the event a female Member is no longer interested in the Services, AnastasiaDate customer support administrators shall review the correspondence between such female Member and a male Member with whom the female Member has been corresponding (the “Correspondent”) and shall have the right to make a decision, in their sole discretion, with respect to the issuance of unused credits back to the male Member. Notwithstanding the above, AnastasiaDate customarily issues no more than 10 credits back to the Correspondent for such Correspondent’s last letter to the deactivated female Member.

b. In the event a female Member had requested her profile to be deleted from the Website for unspecified personal reasons, the Correspondent shall not have the right to receive any information with respect to the deletion of such female Member’s profile, as same would be in violation of AnastasiaDate’s Privacy Policy. Furthermore, the Correspondent shall not be entitled to any unused credits with respect to his correspondence with such female Member. AnastasiaDate may, at its discretion, issue 10 credits back to Correspondent’s account for Correspondent's last letter to the female Member, if this letter was the last one in their correspondence.

c. In the event, a female Member had found her match, and same is not the Correspondent, the Correspondent shall not be entitled to any unused credits with respect to this correspondence with such female Member.

d. In the event, a female Member had been reported for inappropriate activities, AnastasiaDate may, at its sole and unfettered discretion, issue a partial refund in

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credits to the Correspondent, who had informed the Website of such female Member’s inappropriate activity by providing incontrovertible evidence of same.

e. In the event, a female Member had been found on an anti-scam site, such female Member's profile may be deleted from the Website provided that AnastasiaDate, in its sole and unfettered discretion considers the supplied information substantial and irrefutable and issue a partial refund in credits to the Correspondent who provided such information.

12. Limitation of Liability

Except in jurisdictions where such provisions are restricted, in no event will AnastasiaDate be liable to You or any third person for any indirect, consequential, exemplary, incidental, special or punitive damages, including also lost profits arising from Your use of the Website or the Service, as well as damages for loss of date, loss of programs, cost of procurement of substitute Services or Service interruptions, even if AnastasiaDate knows or has been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, AnastasiaDate’s liability to You for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by You to AnastasiaDate for the Service during the term of membership.

13. U.S. Export Controls

Software from the Website (the "Software") is further subject to United States export controls. No Software may be downloaded from the Website or otherwise exported or re-exported (i) into (or to a national or resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria, or any other Country to which the U.S. has embargoed goods; or (ii) to anyone who is listed on the U.S. Treasury Department's list of Specially Designated Nationals or on the U.S. Commerce Department's Table of Deny Orders. By downloading or using the Software, You represent and warrant that You are not located in, under the control of, or a national or resident of any such country or on any such list.

14. Disputes

You acknowledge that that the transactions involving your use of the Website and your purchase of products or services took place in New York City, New York. Any dispute or claim relating in any way to your visit to the Website or to products or services sold or distributed by AnastasiaDate or through AnastasiaDate will be resolved by binding arbitration, rather than in court. The arbitration shall take place in the city of New York, state of New York. New York law will govern the rights and obligations of the parties hereto with respect to the matters in controversy. There is no judge or jury in arbitration, and court review of an arbitration award is limited. But an arbitrator can award you the same damages and relief, and must honor the same terms in this agreement, as a court would.

To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our registered agent. The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. The arbitrator will allocate all costs and fees attributable to the arbitration between the parties hereto equally.

We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. THE ARBITRATOR MAY AWARD MONEY OR INJUNCTIVE RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY'S INDIVIDUAL

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CLAIM. NO CLASS OR REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL THEORIES OF LIABILITY OR PRAYERS FOR RELIEF MAY BE MAINTAINED IN ANY ARBITRATION HELD UNDER THIS AGREEMENT. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

You will attempt to resolve all disputes with respect to the Services through communication with AnastasiaDate’s customer service. If parties are unable to resolve the dispute, You must use the dispute resolution mechanism discussed above in this Section 14. You specifically acknowledge and agree that You will not attempt to chargeback any charges you authorized if you used the goods and/or Services provided. You further agree that should AnastasiaDate demonstrate that a chargeback was unjustifiable, You shall incur an additional administrative charge of five cents ($ .05) cents per dollar of the amount of the chargeback. Such charge is not intended as a penalty, rather it shall be used to cover the administrative expenses incurred by AnastasiaDate in connection with the chargeback. You shall also be required to pay any and all fees assessed by a credit card, bank or any other third party with respect to the chargeback which may range from $20 to $200 per chargeback, together with any reasonable attorney’s fees and court costs incurred by AnastasiaDate with respect to the reversal of said chargeback. Please also note should you chargeback any transactions billed to your account, AnastasiaDate may be required to disclose any and/or all private communications sent/received by You through our Service in order to prove the validity of the charges billed to Your account and AnastasiaDate’s privacy policy will therefore not restrain any such disclosures.

15. Indemnity

You agree to indemnify and hold AnastasiaDate, its subsidiaries, affiliates, officers, agents, and other partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorney's fees, made by any third party due to or arising out of Your use of the Service in violation of this Agreement, and/or any allegations that any Content that You submit to AnastasiaDate or transmit to the Website infringe or otherwise violate the copyright, trademark, trade secret or other intellectual property or other rights of any third party; and/or arising from a breach of this Agreement and/or any breach of Your representations and warranties set forth above. This indemnity shall be applicable without regard to the negligence of any party, including any indemnified person.

16. Other

This Agreement, accepted upon use of the Website and further affirmed by becoming a Member of the Service, contains the entire Agreement between You and AnastasiaDate regarding the use of the Website and/or the Service. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect.

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4 Age requirementsMale members must be at least 18 years old to register on our site and use our services.

5 Account transferIt is not permitted for any member to transfer their account to another member.

6 Process for termination of accountThis can be done at any time a member wishes to do so by writing to the customer service department and requesting their account be terminated or deleted.

7 Reason(s) for termination by companyThe company retains the right to terminate any account of any member with or without reason at any time by notifying the male member in writing via email.

8 Offensive contentThe company also retains the right to edit any content by deletion as so desired. This obviously applies to offensive content or other at the digression of the company as deemed necessary.

9 Sharing of contact info between membersIt is not permitted to share contact details such as URLs, phone numbers, email addresses, etc., via electronic correspondence. This includes our Live Chat, CamShare, Virtual Gifts, or Letter Correspondence services. In addition, one’s physical/mailing address cannot be included in a member’s profile. This is a matter of safety for the clients and an issue of legal liability for us.

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Naturally, our customers want to take their relationship off the site as soon as possible, and we provide our Call Me, Video Date, or Flowers and Gifts services for members to exchange personal contact information. However, some members may craftily attempt to sneak this information in through our electronic services. If this is discovered, we first warn the client about his violation of our Terms and Conditions, and then suspend his account if there are repeated violations.

10 Recording of communicationsAll communications, such as letters, chat dialogs, phone calls, etc., provided through our services are recorded. This is done for various reasons which may include ensuring quality and verifying information in the event any member is accused of participating in dishonest, threatening, or otherwise inappropriate behavior.

11 Privacy policyBelow is a copy of the site’s privacy policy. Like most sites that conduct business online and gather information about its users and activities, we are no different. We value everyone’s privacy and as such will only communicate with our members via the information provided in their account/profiles. Communicating with anyone other than our clients on their behalf is not accepted. Please familiarize yourself with our privacy policy should you need to refer to it in the future while supporting a client.

Privacy Policy

Depending on what you do when you visit any Web site, you are providing information about your visit to the site's owners. This includes AnastasiaDate.com. We value privacy and think you do too, so we want you to have the information you need to make your own decisions about your personal privacy. When you visit or supply information to any Web site, we think it's a good idea

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for you to first understand what that site's privacy policies are. If the site doesn't tell you, don't hesitate to ask.

The bottom line is that at www.AnastasiaDate.com we only use the information that we get from your visit for internal tracking purposes, to make AnastasiaDate.com as useful and interesting to you as we can, and to respond to your requests for information or other services. Except for as specifically noted, we do not use your personal information for any other purpose; we never sell it to any third party; and we never share it with any third party.

1 Notice

What personal information we collect:

When you visit the AnastasiaDate.com Web site, we capture the Internet provider's domain name and country that you came from (e.g., 'aol.com') and the paths taken as you move from page to page (i.e., your "click stream" activity).

Visitor Registration or Requests for Information:

AnastasiaDate.com only collects personal information that you choose to provide voluntarily when using or registering with the AnastasiaDate.com site. "Personal information" includes information that can identify you as a specific individual, such as your name or email address; and, in the case of affiliate agreements, your name and company name. While you can browse our site without registering, you will need to register in order to take advantage of certain features.

Browsing and the use of Cookies:

AnastasiaDate.com uses cookie technology as part of our Web site's statistical reporting. A cookie is a small piece of information sent by a Web site that is saved on your hard disk by your computer's browser. It holds information a site may need to personalize your experience (i.e., rotating images on AnastasiaDate.com home page) and to gather Web site statistical data, such as which pages are visited, what is downloaded, the internet provider's domain name and country that our visitors come from (e.g. 'aol.com,' or 'umich.edu') and the addresses of sites visited immediately before, and after, coming to AnastasiaDate.com. However, none of this is associated with you as an individual. It is measured only in aggregate. The information in the cookies lets us trace your "click stream" activity (i.e., the paths taken by visitors to our site as they move from page to page. Cookies do not capture your individual email address or any private information about you.

We also use standard Web server log files to help us count visitors and evaluate our site's technical capacity. We use this information to find out how many people visit AnastasiaDate.com, help us arrange the pages in the most user-friendly way, keep the site browser-friendly, and to make our pages more useful to our visitors. We record information on site traffic but not information on individual visitors to our site, so no information about you in particular will be kept or used.

To browse without cookies, you can configure your browser to reject all cookies, or to notify you when a cookie is set. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.)

How we may use information we collect

We may use information to:

Arrange the Web site in the most user-friendly way;

Fulfill your requests for products and services;

Customize your browsing experience of this Web site;

Communicate special offers and featured items to you, if you choose to receive such notices;

Manage your account and your preferences;

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Analyze use of and improve our website, products and services;

Identify and protect against fraudulent transactions and other misuses of our website;

Respond to your question or suggestions;

Email, Mailing Lists, and Other Services:

When you send us an email, we use your email address to thank you for your comment and/or reply to your question, and we will store your communication and our reply in case we correspond further. Beyond our initial reply, we will never use your email address to send you any unsolicited message or information, nor will we share it with or sell it to anyone else for such use.

You may also daily receive any combination of our email newsletters, account updates, or special offers targeted to your interests sent to you by AnastasiaGlobal.

We will not use your address or other information to provide you with any unsolicited message or information (unless that is part of the service you are requesting), nor will we share it with or sell, rent or lease it to any third party for such use.

Linking To Other Sites:

Please remember that when you use a link to go from AnastasiaDate.com to another Web site, the AnastasiaDate.com Site Rules and this Privacy Policy are no longer in effect. Your browsing and interaction on any other Web site, including any site that has a link on AnastasiaDate.com, is subject to the rules and policies of that site. We encourage you to read the rules and policies of the sites you visit to further understand their procedures for collecting, using, and disclosing personal information.

Our policy regarding sharing of information:

Our policy is simple: we never sell or rent your personal information to any third parties under any circumstances.

Age Restrictions

Children under eighteen years of age are prohibited from using Our Websites. We do not target our sites or services to children under the age of 18, and in compliance with the Children’s Online Privacy Protection Act, any information we may receive from users we believe to be under the age of 18 will be purged from our database.

2 Choice

Choice/Opt-Out

AnastasiaDate.com may periodically send you email messages describing updates, new features, or promotional offers related to this Web site. You can choose to stop receiving this email at any time.

To unsubscribe follow the instructions at http://unsubscribe.anastasiadate.com/ or email us at [email protected]. You can also follow the 'unsubscribe' instructions and link provided at the bottom with each email or as we otherwise provide.

3 Access

Updating Your Information

To modify or delete your personal information, simply follow the instructions:

1. Log into your account

2. Select My Account on AnastasiaDate´s Main Page,

3. Scroll down and select My Profile,

4. Edit your personal information

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5. Select Save.

Also you can send your request to our Support Team, and we will make the requested changes.

4 Security

Security

The security of your personal information is very important to us and we are committed to protecting the information we collect. AnastasiaDate.com uses firewalls and has security measures in place at its physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our Web site.

AnastasiaDate.com has VeriSign and McAfee secure certificates demonstrating that the site is fully tested, approved and certified by these two leading security systems. You are protected from any virus, identity theft, credit card fraud, spyware, spam, or online scam on our site.

5 Customer Service and Recourse

Contacting the Website

Please note that whenever you submit any information to us in connection with any AnastasiaDate.com related services, you consent to AnastasiaDate’s processing of this information in the United States/Russia as necessary to provide the services in which you are participating.

If you have any questions, comments or complaints about AnastasiaDate’s privacy policy and/or the way it affects you, please feel free to contact our Customer Support

+1 (800) 356-3130+1 (800) 234-0036

6 Acceptance of Privacy Statement

Your use of our website, including any dispute concerning privacy, is subject to this privacy statement and the applicable Terms and Conditions. By using our website, you are accepting the practices set out in this privacy statement and the applicable Terms and Conditions.

AnastasiaDate.com reserves the right to change, modify or amend this policy at any time. We take privacy matters very seriously, and intend to stay at the forefront of privacy policy and protection matters. We will occasionally update our privacy policy and we will post those updates on this page. You are responsible for revisiting this page to review our privacy policy updates.

7 Effective Date

This privacy statement was last revised on April 02, 2013.

8 Company address

103 Sham Peng Tong Plaza, Victoria, Mahe, Seychelles

12 SuppliersThe various online dating sites (projects) partner with various suppliers, such as agencies, in the countries we support. These agencies, however, are not employees of the company and should not be confused as such. They provide a variety of services such as translation support to help ladies communicate with male members.

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13 Disputes/arbitrationAll legal disputes must be handled through arbitration. This is similar to going to court but different in that the arbitrator makes the decision and not a judge. By accepting our terms and conditions our members are agreeing that we essentially will not go to court to resolve disputes but settle them this way.

14 ChargebacksAny member of the site cannot conduct a “chargeback” which is essentially a request made through their credit card company to demand a refund for charges they purchased and services they used.

15 IndemnificationMembers agree by registering that they ultimately will hold the company and its employees harmless of any claim due to using our site or service thereof.

16 ReviewAs you can see there are many terms and conditions which all members agree to when they register on our various online dating websites. This information is clearly made available for all to see right from the homepage.

All clauses contained within the terms and conditions essentially set the rules by which all parties must follow and operate from. Fair to say, that this is a legal agreement made electronically and at times needs to be referenced with reminding clients of violations or lack of compliance on their part.

When in doubt you can always reference a client to a specific terms you notice is clearly stated on our site and contradicts what a client may belief.

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17 TestQ1: How old does a member, either male or female, have to be to join our site?

Q2: When do credits expire in the event a member requests to be deleted from the site?

Q3: How many accounts can one member have on our site?

Q4: What information is prohibited in our electronic services?

Q5: What type of content is banned on our site?

Q6: In what services can you exchange your personal contact information?

Q7: Do we reimburse our male members if a lady decides to leave our site?

Q8: When joining our site, members agree to settle all legal disputes in what way?

Q9: How much notice do we have to give members before terminating their account?

Q10: Does AnastasiaDate ever sell, lease, or otherwise provide any personal information to 3rd parties?

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Documents

Training Manual Module 2 draft v2.docx