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Training, Learning

and

Continuous Professional Development

What we learn with pleasure, we never forget’

Alfred Mercier

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Oxfordshire Association of Care Providers CIC

Registered at Companies House, No. 08869387

Registered Office: Stables 4 | Howbery Park | Benson

Lane | Crowmarsh Gifford | Wallingford OX10 8BA

t: 01491 822604 / 822605 / 822606

e: info@OACP.org.uk

w: www.OACP.org.uk

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Contents Page

Welcome 4

OACP: who we are and what we do 5

1. Support with Confidence core offer 6 Pre-course homework 6 a. Understand your role 6 b. Your personal development 6

Day 1 - Keeping Safe part 1 7 c. Emergency First Aid 7 d. Safeguarding adults for carers 7 e. Mental Capacity Act – 5 principles 7 f. Health and Safety 8 g. Lone working and keeping safe 8

Day 2 - Keeping Safe part 2 9 h. Fluids and Nutrition 9 i. Infection Control 9 j. Food Hygiene 9

Day 3 – You and Your Client 11 k. Person centred care l. Diversity and Equality Awareness 11 m. Care of Medicines and Administration 11 n. Record Keeping 12 o. Improving your report writing 12

Day 4 13 p. Manual Handling 13

2. About our Training

a. Training Booking Terms and Conditions 14

b. Data Protection 18

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OACP Training, Learning and Continuous Professional Development Welcome to the OACP Training Brochure.

OACP offers a wide variety of accredited and non-accredited training courses, for a range of

budgets and learning needs. We are an approved centre for ILM and we are working

towards City and Guilds accreditation. This means that our training delivery, procedures and

staff are subjected to rigorous and regular quality assurance processes. Our trainers deliver

high quality training in-house customised for your organisation.

We also commission additional high quality training from reputable and highly

knowledgeable consultants to ensure that providers have access to the latest requirements.

All our trainers are qualified or highly experienced in the training they deliver.

This is a bespoke training offer uniquely available to personal assistants approved under the

Support with Confidence scheme. Please contact us for more details of how register with

Support with Confidence. The training offer is based on the Care Certificate, a nationally

recommended structure for ensuring knowledge and practice for those delivering care and

support is up to date and effective.

If there is something missing, please let us know and we will commission the training on

your behalf for the benefit of you and others. Alternatively, please ask for our full range of

courses available for all care providers.

Booking and further information:

We aim to run our bespoke offer twice annually, depending on demand.

You will find information about the cost of all our courses, our current programme and how

to book a place at www.oacp.org.uk/training.

Or contact us at supportwithconfidence@oacp.org.uk for our latest At A Glance Schedule.

‘learning is not just knowing what to do, but doing what we already know’

Nourma F Fauziyah

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Who we are and what we do…

OACP is a membership organisation for all providers of adult social care in Oxfordshire and surrounding areas. We also manage the Support with Confidence register on behalf of Oxfordshire County Council.

Our members are from:

• Care home sector

• Community support services

• Domiciliary care

• Wider community and voluntary sector providing an essential role in supporting

vulnerable people

Approved Personal Assistants are provided with Associate Membership, which includes

discounts on our published open training courses.

We are a contact point for all providers and share and promote good practice through our

networks and learning exchanges.

We work to develop a strong workforce and skill-set in Oxfordshire and to provide

information and advice on funding and training/ development opportunities for staff;

We act as a representative body for providers within Oxfordshire, meeting with

commissioners of services, and standing up for adult social care to promote your services;

We are improving communication between the Council, the NHS and the Oxfordshire care

sector;

We help develop the adult social care market in Oxfordshire and contribute to the

commissioning and delivery of personalised services;

We offer existing providers advice about business opportunities and market conditions in

Oxfordshire.

Our strength is your involvement

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Support with Confidence core offer

We aim to run the Support with Confidence core offer at regular intervals to enable

Approved Personal Assistants to keep their training up to date.

Our four-day programme covers all essential Care Certificate knowledge and training in

bite-size and affordable sessions. For Personal Assistants wanting extended courses on the

subjects below, please refer to our main brochure, or contact us for more information.

Pre-course homework

Understanding Your Role

• Understand your role and responsibility as a personal carer

• Take care of yourself as a personal carer

• Understand the Code of Conduct for Healthcare Support Workers and Adult Social

Care Workers in England

• Develop self-awareness of your experiences, attitudes and beliefs

• Develop an awareness of your rights and responsibilities as a care worker

• Develop an understanding of ways of working in partnership

• Understand the difference between personal and working relationships

Your personal development

• Understand your training needs and the way you learn

• Understand SMART objectives

• Set goals to meet your objectives

• Identify the best way for you to develop your skills, knowledge and training

• Be aware of the importance of time management

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Day 1 – Keeping Safe part 1

Emergency First Aid

This one-day course will help you meet you regulatory requirements.

What is covered?

• The role of the first aider

• Managing an emergency

• Communication and casualty care

• Bleeding / Burns / Choking / Fainting

• Health & Safety (First Aid) Regulations

• Resuscitation / Seizures / Shock

• Treatment of an unconscious casualty

Safeguarding adults for carers Safeguarding is fundamental to the duty of care for all organisations and individuals concerned with supporting and caring for vulnerable people. Safeguarding means protecting people's health, wellbeing and human rights, and enabling them to live free from harm, abuse and neglect. It's fundamental to high-quality health and social care. Safeguarding adults includes:

• Protecting their rights to live in safety, free from abuse and neglect • People and organisations working together to prevent the risk of abuse or neglect,

and to stop them from happening • Making sure people's wellbeing is promoted, taking their views, wishes, feelings and

beliefs into account

What is covered? • Recognise the terminology and definitions regarding safeguarding and abuse • Recognise and understand different types of abuse • Identify the background and legislation to safeguarding and regulatory requirement • Recognise acts, signs and symptoms of abuse and understand how to safeguard

those in your care • Identify how to safeguard individuals from abuse • Demonstrate how to handle safeguarding concern, issues and disclosures

Mental Capacity Act – 5 principles

The Mental Capacity Act 2005 (the Act) aims to protect people who lack capacity, and

maximise their ability to make decisions or participate in decision-making. The Act is

underpinned by five statutory principles that underpin the legal requirements.

What is covered? • Understand the 5 principles • Be able to put the 5 principles into practice • The deprivation of liberty safeguards • The role of the carer following authorisation

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Health and Safety

What is covered? • Identify legislation relating to general health and safety in a health and social work

setting • List tasks relating to health and safety that should not be carried out without special

training • Explain how to access additional support and information relating to health and

safety • Describe different types of accidents and sudden illness that may occur in their own

work setting • Explain why it is important to assess the health and safety risks posed by particular

work setting, situations or activities • Describe how and when to report health and safety risks that they have identified. • List the different types of accidents and sudden illness that may occur in the course

of their work • Describe the procedures to be followed if an accident or sudden illness should occur. • Describe the agreed ways of working in relation to medication • Describe the agreed ways of working in relation to healthcare tasks • List the tasks relating to medication and health care procedures that they are not

allowed to carry out until they are competent • Describe the hazardous substances in their workplace • List ways in which hazardous substances can get into the body • Identify commonly used CHIP symbols • Explain how hazardous substances should be stored, handled and disposed of. • Explain how to prevent fires from starting or spreading • Describe what to do in the event of a fire • Explain the agreed ways of working for checking the identity of anyone requesting

access to premises or information

Lone Working and Keeping Safe

Many organisations involve Lone Working in their service delivery, and it is an area of high

risk for, as well as placing a duty of care on, an organisation, This course will explore the

risks and practical ways to minimise them to comply with best practice, keep staff members

safe, and reduce liability as much as possible.

What is covered? • Health and Safety • Risk assessment • Procedures for safekeeping • Boundaries • Behavioural strategies

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Day 2 – Keeping Safe part 2

Fluids and Nutrition

What is covered? • Good communication & documentation of nutritional care • Malnutrition screening (Care Plan) & BMI (Body Mass Index) • Effective menu planning and understanding of nutritional recommendations &

guidelines • The importance of food hygiene when handling food and drink • The importance of storing food and drinks safely • Adapting meals to prevent weight loss • Nourishing Drinks, nourishing Snacks and Fortifying your diet • Outline nutritional risk factors and illnesses associated with poor nutrition and diet • Monitoring / record keeping of food and fluid intake • Correct usage of nutritional supplement & Communication with family • The link between the ageing process and nutrition • Person Centred approach to nutritional care

Infection Control

Every year, vulnerable people lose their lives because of the spread of infections in health

and social care settings. Care workers can take steps to prevent the spread of infectious

diseases. Proper hand washing is the most effective way to prevent the spread of infections

in care settings, but there are other practical ways of avoiding the spread of infectious

diseases.

What is covered? • Current legislation • Bacteria and viruses • Common infections • Causes & spread of infection • The principles of infection prevention & control • Cleaning, decontamination & waste management • Universal precautions & protective equipment • Personal hygiene • Practical session with the use of a light box

Food Hygiene

This Level 2 Award in Food Safety in Catering is recognised by Environmental Health Officers

as the benchmark for the assessment of food handlers in the UK.

This course is for you, if you work in a Restaurant, Takeaway, Pub, Cafe, Guest House, Hotel,

School, Works Canteen, Nursery, Care Services or anywhere you are preparing and/or

handling food. This is an interactive learning course to promote all learning styles.

No previous food hygiene training is required to attend this course.

What is covered?

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• Describe the legal requirement with regard to food hygiene and safety • Explain the results of poor food hygiene practices at work and at home • Recognise the causes of food poisoning • Recognise food poisoning symptom • Describe the importance of good personal hygiene • Demonstrate correct food handling and preparation at work

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Day 3 – You and Your Client

Person centred care recognising diversity and equality

• Understand person centred values

• Understand working in a person centred way

• Demonstrate awareness of the individual’s immediate environment and make

changes to address factors that may be causing discomfort or distress

• Make others aware of any actions they may be undertaking that are causing

discomfort or distress to individuals

• Support individuals to minimise pain or discomfort

• Support the individual to maintain their identity and self- esteem

• Support the individual using person centred values

• Understand the principles that underpin privacy and dignity in care

• Maintain the privacy and dignity of the individual(s) in their care

• Recognise and support an individual’s way of communicating

• Support an individual’s right to make choices

• Support individuals in making choices about their care

• Understand how to support active participation

• Support the individual in active participation in their own care

• Understand the importance of equality and inclusion

• Work in an inclusive way

• Access information, advice and support about diversity, equality and inclusion

Care of Medicines and Administration

Older people and other people receiving social care and support are among the most

vulnerable members of our society, reliant on care staff for many of their everyday needs. A

combination of complex medical conditions may lead to the need to take multiple

medications with some people taking 7‐8 medications on average. The principle of the 5 Rs

of correct medication administration remains sound: right person, right medication and right

dose by the right route at the right time. The welfare, rights and voice of the person

receiving medication have to remain at the heart of the process.

What is covered?

• Understand the legislation and guidance in relation to administration of medicine

• Understand the preparation to be taken prior to administering medication

• Understand how medication is administered safely and in a way that meets

individual needs

• Understand how to support individuals to administer their own medication

• Understand the procedures to follow when there are problems with the

administration of medication

• Understand how the effects of medication are monitored

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Record Keeping

What is covered?

• Explain the consequence is completing records inadequately or incorrectly

• Examples of poor practice for record keeping using case studies

• Complete good quality records and logs according to best practice guidelines

• List examples of what should be documented in a person’s care plan

• Differentiate between fact and opinion when writing records

• Explain the importance of using a functional level of English writing and not using

jargon terminology in records

• Explain how confidential records should be stored in accordance with the Data

Protection Act 1998

• Know what to do if they have any concerns regarding security and confidentiality of

records

Improving Your Report Writing Skills

We all have to write reports at some time in our working lives and it is usually a daunting

task. Where to start? How to structure it? How not to bore the reader to sleep? This course

will give you the skills to tackle the task confidently, knowing that it will be well structured,

easy to read and effective.

What is covered?

• Purpose of reports

• Language use

• Structure for clarity

• Writing recommendation sections

• Top tips

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Day 4

Moving & Assisting Refresher

What is covered?

• Identify key pieces of legislation that relate to moving and assisting

• List tasks relating to moving and assisting that they are not allowed to carry out until

they are competent

• Explain the importance of working in accordance with policies and procedures

• Identify basic anatomy of the spine

• Explain the functions of various anatomy of the spine

• Describe how injuries can occur

• Demonstrate neutral posture

• Identify where to access risk assessments and safe systems of work

• Explain the importance of following safe systems of work

• Know the actions to take if a risk assessment doesn’t reflect true practice and

identify who to report it to

• List the 5 key steps to risk assessment

• Demonstrate a wide range of safe moving and assisting techniques including:

• Sit to stand techniques

• Use of standing transfer aids

• Use of wheelchairs

• Hoisting techniques

• Techniques for moving and personal care on a bed

• Use of transfer boards

• Use of handling belts

• How to promote dignity while moving and assisting

• How to move and assist in line with legislation and agreed ways of working

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Training Booking Terms and Conditions and Cancellation Policy

These Terms and Conditions are effective from 1st June 2015.

In this document, OACP means Oxfordshire Association of Care Providers CIC

OACP accepts firm bookings through the OACP website, by email and phone – in making

such bookings customers accept this Bookings and Cancellation Policy.

Contacts details for OACP are on page two of this document.

Please note these Terms and Conditions may be subject to change without notice.

Booking

• For current course costs and dates, please refer to our website.

• Before booking onto the course, please ensure you have read the course content, to

ensure the course will meet your training needs and that you are able to meet pre-

requisites, where stated.

• If a course registration/booking form is completed by an individual other than the

named candidate, it is the responsibility of the employer to ensure the candidate is

suitable for the course and has the relevant experience.

• Upon receipt of your booking form, and subsequent payment your place(s) will be

confirmed.

• Important note: OACP’s acceptance of your booking brings into existence a legally

binding contract between us on these terms and conditions. Any term sought to be

imposed by you in any purchase order or correspondence will not form part of the

contract.

Purchase Orders

• Purchase Orders may be accepted in lieu of payment at time of booking at OACP's sole

discretion.

• Acceptance of Purchase Orders is subject to OACP’s prior approval for credit terms.

Customers must first supply a completed Customer Information Form upon request.

• Purchase Orders shall not be accepted from any customer at any time during which the

customer's account is placed on "stop" due to default.

Invoicing and payment

• Course fees are payable upon booking unless a valid, authorised Purchase Order is

provided and accepted.

• Invoices will be sent via email to the email address provided on the booking form and

must be paid within 30 days of the invoice date or not later than 1 working day prior to

the start of the course, whichever date occurs soonest (the “due date”).

• Payment must be made in Pounds Sterling by cheque, credit/ debit card or BACS.

• If any amount properly due to OACP under, or in connection with, these terms and

conditions remains outstanding beyond the due date OACP may:

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a. charge interest on the overdue amount at the rate of 8% per annum above the base

rate of Nat West Bank PLC from time to time (which interest will accrue daily until

the date of actual payment, be compounded quarterly, and be payable on demand);

or,

b. claim interest and statutory compensation pursuant to the Late Payment of

Commercial Debts (Interest) Act 1998.

Course attendance and certification

• Candidates will receive joining instructions via email to the email address provided on

the booking form.

• It is the responsibility of the individual completing the course registration/booking form

to ensure joining instructions are received by the candidate. Instructions will be sent via

email to the email address provided on the booking form.

• If the joining instructions are not received, it is the responsibility of the individual who

completed the course registration/booking form to contact OACP to arrange for them to

be reissued.

• Failure to attend the course will result in the full cost being incurred.

• OACP will send all correspondence via email to the email address provided on the

booking form. If alternative details are received after the booking form has been

submitted, they will supersede the original details and all future correspondence will be

sent to the new address.

• No certificate(s) shall be issued whilst there is an outstanding balance (including interest

on overdue balances and statutory compensation) due to OACP.

• It may be necessary, for reasons beyond the control of OACP, to change the content and

timing of the programme, the date, the venue or the tutor.

Cancellations and Amendments

• All requests for cancellations and/ or transfers must be received by email.

• Name substitutions can be made by email at any time before the course date without

penalty.

• Changes will become effective on the date of emailed confirmation being received.

• The appropriate cancellation charge will apply based on the cost of your booking, as

shown below:

Calendar days’ notice before the start date of

the course

Cancellation refund applicable

29 calendar days or more Full refund minus a £29.50 administration fee

Between 15 and 28 calendar days (inclusive) 50% refund minus a £29.50 administration fee

Between 1 and 14 calendar days (inclusive) No refund will be given

Failure to attend Treated as late cancellation and no refund given

• In the event that an individual named on the booking form cannot attend, we will accept

substitution of another delegate on the condition that emailed notification of the

substitution has been received by us prior to the course date and an administration fee

of £29.50 plus VAT has been paid.

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• In the event of there being insufficient numbers booked onto a course OACP reserves

the right to cancel or postpone the course.

• In the event of cancellation of a course by OACP, we will endeavour to inform all

participants a week before the course is due to take place, although please be aware

that this is not always possible. All course fees paid will be reimbursed in full, or the

payment will be transferred in full to another OACP course. OACP shall not accept

liability for any consequential loss and shall have no liability to reimburse any other costs

that may have been incurred, including transport costs, accommodation etc.

Course Provisions

• Accommodation and travel are the responsibility of the candidate.

• A buffet lunch is provided on all full day courses unless otherwise stated. The cost is

included in the price quoted. Any special dietary requirements need to be notified by

email to OACP in advance of the course commencing.

Extenuating Circumstances

• If you are unable to attend any course due to extenuating circumstances you must

inform OACP by email.

• If you were unable to attend due to illness you must provide evidence in the form of a

doctor's note, or provide confirmation of the extenuating circumstance from your

Manager.

Force Majeure

• OACP shall not be liable to refund of fees or for any other penalty should courses be

cancelled due to war, fire, strike lock-out, industrial action, tempest, accident, civil

disturbance or any other cause whatsoever beyond their control.

Data protection notice

• OACP processes and stores personal data in accordance with the requirements of the

Data Protection Act 1998. Any personal information supplied will be used primarily in

answering enquiries, providing services or fulfilling any contractual obligations. Where

necessary, consequent upon the way we organise our business, personal data may also

be used for operational and administrative purposes. Personal data will not be released

to non-associated third parties unless there is a legal or regulatory reason to do so, or

unless the third party fulfils a service on our behalf. We will not store personal data

longer than is reasonably necessary.

• The Data Protection Act 1998 obliges us to lodge a notification with the Information

Commissioner describing the purposes for which we process personal information. The

details are available from the Commissioners' office or on the Commissioners website.

Under the Data Protection Act 1998 you are entitled on payment of a fee to a copy of

the information we hold about you.

• OACP does not store debit/ credit card details, nor do we share customer financial

details with any third parties.

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Intellectual Property Rights – No Duplication or Redistribution

• OACP provides certain services and benefits for registered members and non-members,

and derives its revenue from the production and distribution of those services and

benefits for the exclusive use of OACP members and non-members. Users of the service

acknowledge that the duplication and/ or redistribution of content, information, data, or

other intellectual property gained through exclusive access to the service to any other

party would be a violation of applicable copyright laws and therefore would cause harm

to e-learning service.

• Customers hereby agree that duplication and/ or redistribution of any materials to any

member or non-member shall require prior written authorisation from an authorised

OACP employee. It is further agreed, that any specific instance in which written

authorisation is granted by OACP, does not authorise the customer to duplicate and/ or

redistribute any other material than that for which written authorisation was granted.

Entire Agreement

• These terms and conditions, together with the current OACP website prices, course

details and OACP contact details, set out the whole of our agreement relating to the

supply of the course and associated materials and services to you by OACP. These Terms

and Conditions cannot be varied except in writing signed by a Director of OACP on

behalf of the OACP Board of Directors. In particular, no terms and conditions

incorporated within your purchase order and nothing said by any person on behalf of

OACP should be understood as a variation of these terms and conditions or as an

authorised representation about the nature or quality of any goods or services offered

for sale by OACP. OACP shall have no liability for any such representation being untrue

or misleading.

• OACP reserves the right to make changes to the programme.

• OACP reserves the right to refuse any booking.

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OACP Data Protection Policy

The Data Protection Act 1998 obliges OACP to lodge a notification with the Information

Commissioner describing the purposes for which we process personal information. The

details are available from the Commissioners' office or on the Commissioners website.

1. Why information is held

1.1. Most information held by OACP relates to organisations providing adult social care in

the public, independent and voluntary sectors or services which support or fund

them.

1.2. Information is kept to enable OACP to understand the activities and needs of

organisations in order to successfully deliver the most appropriate services.

1.3. OACP has a lead role in connecting organisations in this sector and publishes details

on the OACP website, except where the organisation expressly requests that their

details remain confidential.

1.4. Anonymous aggregated data about age, gender, ethnicity, disability and

employment status of users of OACP services may be kept for the purposes of

monitoring our equal opportunities policy, for internal reporting and also for

reporting back to funders.

1.5. Users of OACP services are informed that we hold information about them where it

may be accessed by OACP staff, and their consent is obtained.

1.6. Users of OACP training services will be informed that their data will be shared with

Awarding Bodies, and will be required to sign a data sharing consent form.

2. Access to information

2.1. Information is confidential to OACP as an organisation and may be passed to

colleagues, line managers or OACP Board to ensure the best quality service for users.

2.2. Where information is ‘sensitive’ under the terms of the Data Protection Act, or it

involves disputes or legal issues, it will be confidential to the employee dealing with

the case and the line manager.

2.3. Service users may have sight of OACP records held in their name or that of their

organisation. The request must be in writing to the Chief Executive giving 14 days’

notice and be signed by the individual, or by the Chair or appropriate Executive

Officer in the case of an organisation. Sensitive information as outlined in para 3.2

will only be made available to the person or organisation named on the file.

2.4. Service users have the right to challenge, have changed and removed the

information relating to them.

2.5. Employees may have sight of their personnel records by giving 14 days’ notice in

writing to the Chief Executive, who will respond within 40 days.

2.6. When photocopying or working on confidential documents, care must be taken not

to leave the information in easy view of colleagues or the public. Particular care must

be taken with documents if it is necessary to take them out of the office for a

meeting or other work-related purpose.

2.7. When confidential information is to be disposed of it must be shredded and not left

in a wastepaper or recycling bin

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2.8. Access to the OACP computer network is password protected. All staff are required

to set up a password through IT support. This must be kept confidential. A copy must

be stored in a locked cabinet or drawer for access by the Chief Executive in an

emergency. Staff must make all reasonable efforts to keep confidential information

secure e.g. by not leaving it up on screen when leaving the office.

3. Storing information

3.1. General non-confidential information about organisations is kept in unlocked filing

cabinets with open access to all OACP staff and the Board of Directors.

3.2. Information about individuals such as network meetings or course attendees is kept

in locked filing cabinets by the member of staff directly responsible. Keys to all

cabinets or drawers are kept by the Chief Executive and the Office Administrator,

and can only be accessed by them.

3.3. Employees’ personnel information is kept in a lockable filing cabinet by the Chief

Executive. Personnel records are kept for the length of time required by law and

then disposed of by shredding.

3.4. In an emergency situation, the Chief Executive may authorise access to files by other

staff or the Board of Directors.

4. Duty to disclose information

4.1. There is a legal duty to disclose some information including:

4.1.1. Child abuse, which will be reported to the relevant Social Services

Department

4.1.2. Drug trafficking, money laundering, acts of terrorism or treason, which will be

disclosed to the police.

4.2. In addition staff believing that OACP may be at risk because of the actions of a

colleague must report this to the Chief Executive, who will be responsible for dealing

with the situation appropriately.

4.3. The individual concerned will be informed of this disclosure by the Chief Executive.

5. Disclosures

5.1 When appropriate OACP will comply fully with the Disclosure and Barring Service’s

guidance regarding the correct handling, use, storage, retention and disposal of

Disclosures and Disclosure information.

5.2 Disclosure information is always kept separately from an applicant’s personnel file in

secure storage with access limited to those who are entitled to see it as part of their

duties. It is a criminal offence to pass this information to anyone who is not entitled

to receive it.

5.3 Documents are kept for the period of time required by law and then destroyed by

secure means. Photocopies must not be kept. However, OACP may keep a record of

the date of issue of a Disclosure, the name of the subject, the type of Disclosure

requested, the position for which the Disclosure was requested, the unique

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reference number of the Disclosure and the details of the recruitment decision

taken.

6. Data Protection

6.1. Information about individuals, whether on computer or on paper, falls within the

scope of the Data Protection Act and comply with the data protection principles.

Personal data must be:

6.1.1. Obtained and processed fairly and lawfully;

6.1.2. Held only for specified purposes;

6.1.3. Adequate, relevant and not excessive;

6.1.4. Accurate and up to date;

6.1.5. Not kept longer than necessary;

6.1.6. Processed in accordance with the Act;

6.1.7. Kept secure and protected;

6.1.8. Not transferred out of Europe.

6.2. OACP will never sell or give our mailing list to a commercial organisation.

6.3. OACP undertakes to comply with the data protection principles

6.4. OACP does not store debit/ credit card details, nor do we share customer financial

details with any third parties.

© Oxfordshire Association of Care Providers 2017