Communication

Culture

Leadership

Personal Development

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Our mission is to create “aha” experiences that translate into

actionable items that take organizations and individuals to new

levels of lasting transformation.

Welcome to Core InsightsDeveloping people is our greatest strength. Helping them envision a better life and aspire to achieve greater success is what inspires us. In response to countless requests for assistance from various industries, Core Insights has become a recognized leader in training, coaching and strategic planning, in addition to exceptional keynotes through our Speakers’ Bureau. You’ll find that our seasoned trainers provide active and engaging programs that produce immediately applicable action for your team.

Training OpportunitiesLearning doesn’t have to mean enrolling in the “school of hard-knocks.” We make learning an enjoyable experience by utilizing proven methods to help your employees with either the programs we’ve successfully delivered or customized programs to meet the specific needs of your organization. Some of the telltale signs indicating that additional training may be required are apathy, turnover, lack of results, miscommunication, lack of cohesion or teamwork, and/or no clear vision. We have the expertise to meet you where you are—with exactly what you need to move forward to significant achievements.

Whether you’re in healthcare, banking and finance, manufacturing, municipal or chamber work, technology, non-profit, or the myriad of other industries we serve, our expertise in training will help expand the capacity of your team and the direction of your organization.

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Communication | page 2Culture | page 4 Leadership | page 6Personal Development | page 8

Core Insights Training Programs

* Please call if you have a need for customized trainings.

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Who’s on the Team? Understanding Behavioral Styles (DISC)This has consistently been one of our most sought-after programs. Through our half- or full-day program, boards, employees, and leadership teams have learned what drives their teammates, clients, and vendors.

• Understand your style and how you’re naturally wired• Improve communication by seeing the best way to

interact• Decrease stress by reducing conflict and maximizing

your team

Providing “Wow!” Customer ServiceGreat service makes your customers understand that you care about developing a long-term relationship that means more than just making a sale or solving an immediate issue. Focusing on customer service will increase repeat business, improve business reputation, set you apart from competitors, and improve employee morale. In this session you will learn:

• Discuss what customers expect and how to meet those expectations

• Understand common reasons why customers are dissatisfied

• Learn five customer service must-do’s• Plan specific actions your business should take

immediately to provide “Wow!” customer service

Serving Difficult CustomersDealing with a difficult customer is rarely a pleasurable experience. Learn ways to improve your organization’s image as a result of each of these difficult interactions. In this session we will:

• Classify and understand difficult customers• Examine our own communication styles and how to use

our strengths to serve difficult customers• Explore principles and strategies that will make each

difficult customer feel well served

True ConnectionsConnecting with people is not only personally rewarding, it’s a skill you must have if you want to influence and motivate them. Leaders, managers, sales representatives, and those seeking true connections with others will benefit from powerful skills that will enhance personal and professional relationships. In this session you will learn the top ten ways to build true connections with others, including:

• Gaining trust and improve others’ perception of you• Utilizing existing network connections to connect

with others• Effectively communicating with others to create

friendships• Identifying ways to become unforgettable2 l coreinsightsleadership.com

“Core Insights led a professional and timely educational session at our state annual meeting. They brought tremendous, expert insight and presented in an enjoyable, interactive style. Based on this experience, I highly recommend them to lead any meeting, large or small.”

Patrick Moran, President, Texas Merchandise Vending Association

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Taking the Con Out of ConflictDevelop the skills to succeed in handling the inevitable…CONFLICT. Learn how to:

• Prevent unnecessary conflict • Understand true expectations• Create positive dialogue toward a win-win situation

Power PresentingOften the success of one’s project or career hinges on the quality of a presentation.

• See how to prepare in such a way that sets you up for success• Discover the art of practice• Learn and employ the nuances of delivering a compelling message

Navigating the Intergenerational WorkplaceIs your team perplexed about how to work effectively with various generations of employees? Do you see the mix as a great resource or a challenging enigma?

• Discover generational differences that can be an asset or a liability• Learn how to effectively hire and lead millennials• Motivate employees from different generations to produce great results

Maximizing Media OpportunitiesWe’ll take you on a journey of discovery on how to effectively prepare for media interviews. Don’t leave to chance the opportunity to significantly affect key stakeholders. In this session you will:

• Understand critical components that set you up for success• Engage in positive but challenging mock scenarios• Draw awareness to issues that minimize effectiveness

Learning to ListenIn today’s hectic, loud, technology-driven world, managers, employees, and even customers have forgotten a key component to communication–listening. Presentation skills classes are readily available, but how can you pause and truly learn to listen to others?

• Understand the importance of listening without the intent to reply• Learn to overcome listening obstacles in order to create strong relationships• Improve your listening through skills practice

Related Training:• Communicating Up, Down, and Across the Organization (See Culture)

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Communicating Up, Down, and Across the OrganizationSkills such as writing clearly, speaking well, and listening attentively have a huge impact on career success.

• Identify the real purpose of your communication• Understand nuances that may determine whether your

communication is effective• Listen more efficiently

Making Meetings MatterAre meetings boring, ineffective, and the dread of every team member? Learn how to make meetings productive and interesting.

• Find proven ways to make meetings work• Discover tips for invigorating meetings • Experience a session that accomplishes more in

less time

ReFOCUSTaking time for your organization to adjust its focus and make its vision and mission clear is an important part of organizational culture. In this course, participants will take time to:

• Revisit your objectives and goals• Evaluate current empowerment methods• Minimize risks and overcome obstacles• Consider your organizational legacy• Review accountability in the workplace

Branding–Creating the Right Perception of Your GroupPeople gravitate to the familiar, the predictable. We like to know what to expect. A strong brand shapes clients’ expectations and allows you to incisively understand your department or organization. Learn ways to:

• Evaluate your team’s status and see how to move forward

• Learn principles for building others up• Experience hands-on activities that can be applied

immediately

Culture by DesignStudies prove that a strong culture is the foundation of a thriving organization. Does your organization have the culture that you desire? Does your staff live out its values?

• Gain skills and tools for evaluating your team’s true ethos

• Find ways to begin changing your culture immediately• Discover key strategies to infuse the culture into

your organization4 l coreinsightsleadership.com

“Core Insights presented a session for a large group of our HR leaders from across the country and did an excellent job. The session was interesting and engaging and the information was very relevant and applicable to all who attended. I would definitely recommend Core Insights to any organization.”

Phil Lund, Vice President of Human Resources, Feeding America

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Poverty Simulation and Strategy SessionGreater understanding of the day-to-day realities of those living in extreme poverty or low-income households can be crucial for an organization to have a significant impact. This tool simulates the shortage of money and excessive stress that accompany poverty.

• Experience the reality of painful decisions made daily by those in poverty or low-income households

• Get a 360° view of poverty• Debrief and strategize ways to make an impact in your community

Preventing Harassment in the WorkplaceThe guidelines for work behavior are outlined in the employee handbook. These guidelines relate to internet usage, email correspondence, company credit card usage, harassment, etc. Why are these guidelines on ethics and harassment important to your employer? How do you set a standard of ethical behavior and integrity? Attend this class in order to:

• Learn the definitions of harassment and ethics in the workplace• Practice enforcing policies with real work scenarios• Know the steps to report harassment• Discuss and establish consequences and solutions to ethical dilemmas in the

workplace

Where Are We Going?Do you know which direction your organization is headed? In this session, we’ll use a well-respected organizational model to evaluate your status and direction. Are you leading in a way that will lead to success and sustainability?

• Identify actions and attitudes that improve long-term performance• Recognize mindsets that lead to extinction• Understand what is needed to be on the right course

Inclusion for a Successful Working EnvironmentA diverse workforce creates an inclusive environment where employees are engaged and valued. Nevertheless, when people from different backgrounds meet and start to interact, problems can often occur. This course will focus on the value of inclusion and overcoming any obstacles. By the end of this training course, participants will:

• Learn about stereotypes and biases and how they develop, and gain insights into one’s own perspectives

• Gain effective strategies for removing barriers to inclusion in the workplace• Improve listening and learn effective questioning techniques to communicate more effectively

in a diverse population

Ethics and IntegrityThe main guidelines for our work behavior is outlined in your employee handbook. These guidelines relate to standards of appearance, internet and email usage, company credit card usage, etc. But how do you set a standard of ethical behavior and integrity? Attend this class in order to:

• Learn the six classifications of ethics in the workplace• Practice enforcing policies based on real work scenarios• Discuss and establish consequences and solutions to ethical dilemmas

Related Trainings:• Who’s on the Team? (See Communication) • True Connections (See Communication) • Workplace Accountability (See Leadership) • Succession Planning (See Leadership)

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ipFireproof Feedback DeliveryHow do we balance communicating gracefully and truthfully? Learn and practice proven strategies for giving and receiving feedback.

• Discover the right time for feedback• Understand what must precede effective feedback• Learn spot-on wording for praise and correction

Hiring and Firing–Fill Your “Bus” with the Right PeopleHaving the right people on your team is critical to your team’s success. Therefore it’s important that you have strategies in place to hire the right people and transition those who will not get your organization where you want to go.

• Develop a strategy for more successful hiring• Learn applicable tips for getting the best candidates• Understand how to release someone in a way that

honors them and your organization Leading ChangeChange is constant! Knowing how to effectively guide your organization through change is critical.

• Determine how to create broad-based action within your organization

• Plan to create and celebrate short-term wins• Learn ways to anchor the change within the culture

Workplace AccountabilityCultivating a culture of accountability in the workplace is essential to superior results in any organization. Does your culture encourage accountability? Do peers and supervisors consistently communicate that results related to the goals and mission of the organization need to be adhered to? In this course, we will:

• Understand the foundation for an accountable culture• Identify various roles of accountability• Recognize the core motivations/key elements for

employees to understand accountability, accept ownership of company’s goals, and achieve goals

Critical Keys to LeadershipWhether you are new to leadership or have been a leader for decades, this program will unlock critical keys to leadership success.

• Discover the importance of truly knowing yourself• Learn ways to inspire your team• Practice strategies to move together toward your vision

Related Trainings:• Taking the Con Out of Conflict (See Communication) • Power Presenting (See Communication) • Maximizing Media Opportunities (See Communication) • Making Meetings Matter (See Culture) • ReFOCUS (See Culture) • Influence and Empowerment (See Personal Development) • Dealing with Your Blind Spots (See Personal Development)

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“I’ve had several encounters with the Core Insights team. The level and nature of participation has always been exceptional, the presentation of concrete and relevant exercises along with concrete examples has been phenomenal, and the excellent analysis and feedback has been rewarding.”

Broderick McGee, PHRl, Human Resource Manager, Summit Industrial Products

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20 Ways to Build MoraleYou’ve read the research about how much more productive strong teams really are. Do you know concrete ways to build a more effective team?

• Evaluate your team’s status and see how to move forward• Learn principles for building others up• Experience hands-on activities that can be applied immediately

Effective Mentoring–The Missing LinkThis session will focus on an underutilized aspect of leadership development. Participants will examine upward, downward, and peer mentoring.

• Learn skills for selecting mentors and mentees• Understand various mentoring roles and methods• Discover the many advantages of effective mentoring

Succession PlanningA planned approach to ensure leadership continuity is essential to organizational longevity. Succession planning acknowledges that key leaders will not be in their position indefinitely, so it’s important to develop a plan and process for identifying and fostering the next generation of leaders through mentoring, training, and experience while addressing potential future changes. In this proactive course, participants will:

• Evaluate current roles and future relevancy• Analyze the organization to identify potential leaders• Evaluate and update job descriptions to establish a line of succession

Best Practices for Successful Performance ReviewsA solid performance management system is a critical component to your company and an essential part of your Human Resources department. This is the basis for one of the most important aspects of management–developing your team. Throughout the training you will:

• Establish a performance review package that includes goals, feedback, and behaviors for success• Understand how to create an open, two-way dialogue that focuses on the goals for performance

management• Practice skills and methods of documentation essential to performance management

Coaching the CoachesIn light of today’s high-pressure, fast-paced environments, it’s more important than ever for our employees to be functioning at higher levels. The leader’s ability to coach employees is vital to equip and prepare them for future roles and responsibilities. In this session, we’ll:

• Discover elements of great coaching• Learn to tailor our coaching to the individual• Consider our approach to common coaching situations

The Art of DelegationThere are only so many hours in the day and there are only so many tasks that can be accomplished during those hours. Does it ever seem like there’s just not enough time to successfully complete the tasks at hand? Do you ever feel overworked, yet underutilized? If done appropriately, delegating some of your tasks can be a win-win. Resources already within the group can be used to get things done, build new skills, develop leaders, and keep employees from getting burned out. In this session, we will discover:

• Strategies to determine whether delegation is appropriate• What tasks should be delegated and which tasks should not be delegated• Who tasks should be delegated to

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t “The presenters at Core Insights can take a complex subject and make it simple and easy to understand. Whether it’s becoming a better communicator or gaining insights into how to interact with others, their straightforward style imparts a great deal of insight and wisdom in an efficient and entertaining presentation.”

Carroll Roge, Vice President, Marketing and Planning, ETMC Regional Healthcare System

Influence and Empowerment Having influence means more than just doing all the talking; it’s about taking charge and understanding the roles that others play in your organization. The extent to which your strategies and goals are embraced depends on your ability to effectively influence and empower others. In this course participants will:

• Identify their blind spots• Understand what disrupts communication and how to

overcome these challenges• Discuss the importance of employee engagement• Learn six principles of maximizing influence• Define and understand a culture of empowerment

Developing Personal Vision, Mission, and GoalsA personal mission statement provides a strong foundation and purpose to help guide your decisions in all aspects of your life. What is the difference between a vision and a mission? How do I tie my short- and long-term goals to my mission? Attend this training in order to:

• Define vision, mission, and goals and understand how they differ

• Build a personal vision and/or mission statement• Develop SMART goals• Consider obstacles to reaching your goals and ways

to overcome them• Create a level of personal accountability in order to

achieve your desired results

Time Management Are you constantly fighting the clock? Do you consistently find yourself with more to do than you can accomplish? Make the time you have work for you.

• Evaluate your current methods• Find common mistakes that rob valuable time from

what is important• Plot a course for a more effective work week

Dealing with Your Blind SpotsAre you fully aware of the areas that might be thwarting your path to greater success? There are gems awaiting discovery. Look away from the obvious, and mine for opportunity.

• Identify your blind spots• Determine actions to capitalize on your new

knowledge• Discover how to avoid blind spots in the future

Related Trainings:• Communicating Up, Down, and Across the Organization (See Culture) • ReFOCUS (See Culture)8 l coreinsightsleadership.com

Emotional IntelligenceThe capacity to perceive, control, evaluate, and express emotions can create a more effective workplace where individuals and teams learn, problem solve, create, and develop strong interpersonal relationships. The well-being of an organization depends on understanding and using emotional intelligence successfully. In this course learn how to:

• Define emotional intelligence and understand its importance to the workplace• Identify, decode, and manage emotions in the workplace• Assess current emotional intelligence• Create an action plan for moving forward with knowledge of emotional

intelligence

Creating a Work-Life BalanceFor many people, achieving a work-life balance can often seem like an impossible goal. Juggling the demands of a career and a personal life is often a challenge, but with prioritization and communication, participants can focus more time and attention on achieving this elusive balance. After completing this course participants will be able to:

• Identify their current use of time and compare it to their desired work-life balance

• Evaluate ways to focus on things within their control• Create a personal vision for work-life balance

Critical Thinking In today’s competitive market, businesses must have an edge to become and remain successful. That edge is often how well employees can think critically. Critical thinkers don’t just assume whatever they hear or read to be true. They seek evidence and challenge assumptions. In this session you will discover:

• The role of critical thinking in your business• Elements of questioning that will encourage you to think critically• Questions to ask that prompt others to think critically • Simple activities to build a critical thinking culture

Business Etiquette–Rules of the RoadWhat does character have to do with business etiquette? Why do you need to spend time making others feel important? Recognizing the critical link between business protocol and profit can be key to your team’s success. This program will:

• Develop communication and networking skills• Find ways to make others understand their own importance• Provide critical business etiquette guidelines in various settings such as meetings, networking,

and business social events and meals

Dealing with EmotionsEmotions act as motivators for us to respond to a situation and help us maintain social bonds with others. Understanding and dealing with emotions in the workplace are learned skills important to organizational and personal success. At the conclusion of this course, participants will:

• Understand the science of emotions• Learn strategies for dealing with their own and with others’ emotions in the workplace

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coreinsightsleadership.com888.452.0905

info@coreinsightsleadership.com4862 Hightech Drive Tyler, TX 75703

Maximize your team’s potential, call today!