The EXP Pharmaceutical Services Corp. Customer Interactive Data Delivery Portal Tutorial consists of proprietary information which is specifically the property of EXP Pharmaceutical Services Corp. and may not be copied, shared nor reproduced in any manner without the expressed, written permission of EXP Pharmaceutical Services Corp.

TRAINING TUTORIAL

Vers. 07.14 2

1. Overview of Training 3

2. What is Credit Assurance Plus? 4

3. Data Delivery Portal Design – Important Tabs 5

4. Search Capabilities 7

5. Account Summary Page 10

6. Order Summary Page 12

7. Credit Memo Window 14

8. Customer Entry Screen 15

9. Reports 21

10. The Most Important to EXP 24

TABLE OF CONTENTS

Vers. 07.14 3

CHAPTER

1 Overview of Training

GOAL – For every EXP customer who works with the EXP Data Delivery

Portal to have a clear understanding of the attributes and benefits of the

EXP portal features.

Contained in this training manual will be keys for you to become acquainted

with the functions of the EXP Data Delivery Portal. This release was designed based on feedback from customers like you who take an interest in all of the benefits EXP has to offer. It is our goal to provide you the tools that will allow you to be an educated customer. We desire to teach you how to track and document the results of the work that all of EXP provides in maximizing your credit recovery value. Thank you for taking the time to understand, learn and practice these EXP advantages.

Web Portal Design

EXP has taken great effort in designing a system that is user friendly and yet accurately portrays the picture of all returns processing. We have become acutely aware that the sharing of financial data is critical to the success of any returns program. We love customers who care enough to validate all that we have promised. Quite frankly, that attitude ensures that EXP will continue to dominate the market of returns services because our competitors simply cannot measure up to EXP in particular EXP’s Total Accountability and Complete Transparency.

EXP-ISM: "EXP’S COMPETITORS’ GREATEST FEAR IS AN EXP-EDUCATED CUSTOMER.”

ABBOTT NUTRITION ACCESS PHARMACEUTICALS, INC. ACCORD HEALTHCARE INC. AMGEN USA INC. ARCHIMEDES PHARMA U.S. INC. BAXTER ANESTHESIA & CRITICAL CARE (ACC) BAYER HEALTHCARE PHARMACEUTICALS

BEDFORD LABORATORIES BOEHRINGER INGELHEIM PHARMACEUTICALS BRISTOL-MYERS SQUIBB COMPANY CUBIST PHARMACEUTICALS, INC. DYAX CORP. EISAI INC. EKR THERAPEUTICS ELI LILLY AND COMPANY

EMD SERONO, INC. GLAXOSMITHKLINE PHARMACEUTICALS HIGH CHEMICAL COMPANY HOSPIRA INC JACOBUS PHARMACEUTICAL COMPANY, INC JOM PHARMACEUTICAL/PATRIOT MEDTRONIC NEUROLOGICAL

MERCK & CO., INC. NOVARTIS PHARM/OPHTHALMICS ONY, INC. PACIRA PHARMACEUTICALS, INC. PALADIN LABS (USA) INC. ROXANE LABORATORIES SANOFI-AVENTIS/WINTHROP US SHIRE US INC. SILARX PHARMACEUTICALS, INC.

SEATTLE GENETICS, INC. SIRCLE LABORATORIES, LLC WEEKS & LEO (Private Labeled Products) Limited Product Only GALDERMA – “Metvixia” GILEAD SCIENCES – “Cayston &

Letairis” MEDICURE PHARMA – “Aggrastat” MILLENNIUM PHARMACEUTICALS – “Velcade” PINNACLE BIOLOGICS, INC. – “Photofrin” RARE DISEASE THERAPEUTICS, INC. – “Anascorp”

Vers. 07.14 4

CHAPTER

2 What is Credit Assurance

Plus?

GOAL – To equip customers with the knowledge and value points

provided by EXP through the Credit Assurance Plus program.

EXP has always been known as the company who will take whatever steps

are possible and necessary to gain the maximum amount of credit for our customers. Consistent with this approach, and in concert with the most accountable Data Delivery Portal in the industry, EXP proudly offers Credit Assurance Plus*. Credit Assurance Plus (CAP) is a wholesaler-cooperation returns program. This type of program has been designed for Reverse Distributors to return product on behalf of the customer in the name of their wholesaler. EXP’s Credit Assurance Plus program, in cooperation with the top and second tier wholesalers, assures maximum pharmaceutical returns accountability for manufacturers’ credit compensation. As we have learned over recent years, this program, initiated by the wholesalers, has not been readily accepted by every manufacturer due to the consolidation of return product.

The following manufacturers do not allow consolidated returns from any

Reverse Distributor.

* Credit Assurance Plus is only available with select wholesalers.

EXP-ISM : “IT DOES NOT COST TO USE EXP, IT PAYS TO USE EXP.”

RECALLS The FDA requires the return processing of these products not be included within a consolidation program.

Vers. 07.14 5

CHAPTER

3 Data Delivery Portal

Design – Main Page Navigation

GOAL –To create a Data Delivery Portal that is comprehensive in readily

available information but easy to navigate and learn.

Welcome to EXP’s Data Delivery Portal. Here is a brief overview of some of

the more important tabs you will use. About Us - Here you will be able to learn about removing the mystery of returns, meet our corporate team, see where we service, learn about EXP University, our Green Initiative and more.

Services– Here you can learn more about our Partner Programs for recalls, inventory, floor mats, RX disposal and EXP Identify. Affiliates– Contract pricing availability can be very important to any facility. Look here to see the numerous Group Purchasing Organizations, Integrated Delivery Networks, Chains, Buying Groups and Corporations who have selected EXP as their primary and often their sole source for Reverse Distribution. News & Media – Considering a trip to an upcoming Trade Show? Check to see where EXP will be exhibiting. Here you will see recent news involving EXP in our many efforts to serve our customers.

Customer Resources- Here you will find links to the portal, the user sign up form, inventory forms, copies of all licenses and a link to make a payment. Blog– A major focus for EXP is assisting our customers in reducing waste and increasing credit recovery.

EXP-ISM: “PRICE IS BY FAR NOT THE ONLY COST OF UTILIZING A PHARMACEUTICAL REVERSE DISTRIBUTION SERVICE!”

Vers. 07.14 6

CH. 3 Continued

As you access the EXP Site you will notice in the URL address bar that EXP maintains an https (secure site). We offer to our customers complete protection of their data and profile information. Additional users are allowed at EXP, however, all signups are validated with the original point of contact to verify the POCs desire for additional user access.

Help Desk The EXP Help Desk provides customers with a single point of contact when

experiencing problems on the customer portal website. Help Desk personnel can assist customer with the following problems:

• Login problems • Resetting Passwords • Navigation of the site • Creating new accounts • Adding or Removing access to accounts • General technical questions

Live Support Live Support is Available M-F 7:00 AM - 4:00 PM (PST) Phone Number: (800) 350-0397 Email: helpdesk@expworld.com

Data Delivery Portal

Design – Main Page Navigation

Vers. 07.14 7

CHAPTER

4 Search Capabilities

GOAL – To provide multiple search functions for customers to use based

on the many variables of information they may have concerning their

order.

One of the most challenging factors about the returns business has always

been the inconsistency in communication between wholesalers, the many manufacturers and the customers. EXP’s Data Delivery Portal provides as many search capabilities as necessary to allow you to be able to locate the applicable information as quickly as possible. COMPENSATION TO PHARMACIES MAY COME FROM VARIOUS SOURCES: CIVILIAN ACCOUNTS - YOU MAY RECEIVE COMPENSATION ON YOUR CREDITS IN THE FOLLOWING WAYS.

• WHOLESALER CREDIT MEMO • DIRECT CHECKS • WHOLESALER “PASS THROUGH” CREDIT (CREDIT MEMO) • PRODUCT EXCHANGE

DOD/DVA ACCOUNTS - YOU MAY RECEIVE COMPENSATION ON YOUR CREDITS IN THE FOLLOWING WAYS.

• PRIME VENDOR CREDIT MEMO • DIRECT CHECKS (See Special Instructions below) • WHOLESALER “PASS THROUGH” CREDIT (CREDIT MEMO) • PRODUCT EXCHANGE

*For DOD/DVA accounts, EXP communicates to every manufacturer the need for Prime Vendor credits in place of checks. Most manufacturers comply most of the time but there are occasions that you may inadvertently receive a Direct Check. If that is the case, simply contact EXP and we will assist with getting that check deposited into your Prime Vendor account.

In general, EXP has little control over the information you receive from the manufacturer concerning your credits. If reimbursement is channeled through the CAP program (see previous chapter 2), we have assurances from the partner wholesalers that they will at least use our Reference Number (Consolidation Number) on all documentation.

EXP-ISM: "EXP’S COMPETITORS ALMOST ALWAYS OFFER A CHEAPER, MORE EXPENSIVE SERVICE THAN EXP.”

Vers. 07.14 8

EXP takes very seriously the daunting task of coordinating efforts from disjointed (sometimes uninterested) parties such as manufacturers and wholesalers when it comes to the documentation you want and need for accountability with your pharmaceutical returns credit reimbursements. EXP works to ensure every credit memo and/or check has the EXP tracking number displayed, and particularly the credits that are issued outside of the CAP program. There are times when a Reference # and/or a Credit Memo # may apply to more than one order. Either of these occurrences could take place if you have had two orders processed within a very short time span. It is not a normal occurrence! EXP works to help our customers isolate these orders. When you select the Reference # or CM #, the Order # search button limits their choices to the two possible orders. It is interesting when we hear from customers who have never experienced this level of diligence from their return company. We observe as they realize that an absence of this type of effort generally results in an absence in these types of credits, costing them thousands of dollars in return value.

Search Capabilities CH. 4

Continued

Searching the EXP Data Delivery Portal is easy through the search bar at the bottom left. Typing in the first character will begin to limit your choices for the appropriate choices.

Vers. 07.14 9

To Search by NDC click the text link and the NDC search box will open

CH. 4 Continued

Search Capabilities – Searching by NDC

Enter the 10 digit NDC without dashes and choose the date range.

Vers. 07.14

CHAPTER

5 Credit Recovery Summary

GOAL – To provide 100% accountability for every credit received and to

allow that the credit information be maintained in one place for easier

management.

Accountability is KEY!!! This is a strong piece of the puzzle where EXP

distinguishes itself from the competition. As with all return companies, EXP has 10 manufacturers who currently do not participate in the wholesaler consolidation return program (some competitors have as many as 25). We have also demonstrated how, if you have never had this issue before, it can be assumed you have never received all of the credits you are due. With EXP, we not only take the extra steps necessary to attain those credits, we also provide you everything you need to ensure accountability for all credits. For government accounts, it is mandated by the General Accounting Office that all credits must be accounted for. For civilian accounts we believe it should be of prime importance to you. It is up to you to provide the means of accountability for all credits and yet surprisingly, most companies do not. With EXP’s new Order Summary page, we assist our customer’s in keeping all of their order information in one place. Generally, any text that is highlighted in blue with an underline is a hyperlink that will allow you to jump to that particular item. Located at the top right of the Data Delivery Portal is a place where a user who has been assigned multiple accounts may select which account they wish to view in the Select Account dropdown.

EXP-ISM: “SMART EXP PERSONNEL DON'T HAVE ALL THE ANSWERS, THEY JUST KNOW WHERE TO FIND THEM!"

10

Vers. 07.14 11

Credit Recovery Summary Key: Order Number – An EXP order number is made up of the customers EXP Account Number – the year of the return – the number of the return in that year. Credit Memos – When applicable provides a hyperlink to the actual Credit Memo documentation. Anticipated Return Value (ARV) – This is the amount, based on years of experience and EXP proprietary DataCheck program, that is anticipated for this return. Amount Credited – Amount of credits that have been received. Waiting Manufacturer Response (WMR) – Indicates the amount of credits that are still outstanding. No. of Mfrs. - This lists the number of manufacturers we are waiting to hear from out of the number that were involved in the entire order. Waiting Customer Entry (WCE) – This is the dollar amount that through the extra steps, has been processed outside of the CAP program. No. of Entries – This lists the number of manufacturers involved in the return. Remember – due to EXP’s Value-Added Recall program all Recalls are handled in this manner as well. % Received – Keeps track of the percentage of credits received against the ARV. This is directly affected by completion of the EXPNC entries.

Credit Recovery Summary – Quick Guide CH. 5

Continued

Vers. 07.14 12

CHAPTER

6 Order Summary Page

GOAL – To provide accountability on all products (to the line item level)

processed through Credit Assurance as well as offering to our customer

a status on all outstanding credits.

Order Summary Key: Manufacturer – A listing of, and hyperlink to, every product processed for a particular manufacturer or their returns agent, such as CRI.

Credit Type – Denotes if the credit coming through the CAP process, NON-CAP (one of those 10 manufacturers previously discussed) or a Recall. Credit Status – Comprised of Received (REC’D), Waiting Manufacturer Response (WMR), and Waiting Customer Entry (WCE). Document – A hyperlinked Credit Memo Number, Waiting, an EXPNC Number explained in the following chapter and Waiting Wholesaler Documentation (WWSDOC) indicates the credit information has been received by EXP from the manufacturer and has been communicated back to the wholesaler. We are simply waiting for the wholesaler to tell EXP what Credit Memo Number will be used to credit the account. ARV – Anticipated Return Value Amount Credited – Amount credited by manufacturer.

Vers. 07.14 13

The totals bar provides roll up information for the account and allows validation with the Account Summary Page and the Credit Memo window.

Order Summary Page

EXP-ISM: “SUCCESS BREEDS SUCCESS AND FAILURE BREEDS FAILURE!"

CH. 6 Continued

To View the individual products associated with each manufacturer simply expand your view using the “+”.

At the bottom of your Order Summary, you’ll find your order processing date and your credits broken down into three categories: CAP, EXPPLUS (NON-CAP), and RECALL. This allows you to easily compare your ARV to your received credits.

Vers. 07.14 14

CHAPTER

7 Credit Memo Window

GOAL – To allow a customer to match up credits EXP has shown they

have received with the actual credit that has been attributed to their

wholesale account.

The greatest confirmation of all of the work performed by EXP is for a

customer to be able to see the Credit Memo detail and final deposit amount that has been credited to their individual wholesale account. The statement from the movie Jerry Maguire could never be truer, “Show me the money!” The Credit Memo information that we will see is taken directly from the wholesaler credit memos. It provides the customer with all of the appropriate information: Credit Memo #, Reference # (Consolidation #) Order #, Credit Memo Date, etc.

EXP-ISM: “WHAT GETS MONITORED GETS MANAGED!"

EXP-ISM: “YOU MUST TAKE ADVANTAGE OF THE EXP ADVANTAGES, OR THERE ARE NO EXP ADVANTAGES.”

Vers. 07.14 15

CHAPTER

8 Customer Entry Screen

Simply the most unique tool offered in the returns industry today, and one that

is exclusive to EXP, is the Customer Entry Screen. Any returns company who is attaining the maximum amount of credits from all potential sources for their customers will experience credits that are attained outside of the consolidation program. For those customers who choose to not participate in the wholesaler consolidated returns program, every credit is considered outside of the program. The only possible means to ensure validation of credits and records of receipts which are maintained in one place is a tool like the EXPPLUS entry program. EXP is proud to offer this one-of-a-kind experience. Through this tool a customer may enter receipts of Direct Checks, Product Replacements and Wholesaler Pass Through Credits. Because of EXP’s industry-leading staff of On-Site Sales and Service Professionals, EXP assists our customers with the entry of these credit receipts. Now you have one place to go for all of your credit receipts information and can truly watch you account reconcile itself. Since the beginning of the returns business a customer’s fear was trying to “track their credits.” The EXPPLUS entry screen removes the mystery of return credit while still allowing for the maximization of credit recovery. Without this advantage, non EXP participants are either sacrificing credits or are using programs that are simply not accountable. You cannot have it both ways. EXP is happy to assist with this process if you will simply accumulate all of the checks, or debits memos, or pass through credits etc., and let EXP enter them for you. EXP has many customers who do this for themselves as they understand the need for Total Accountability and Complete Transparency. It is essential for every government facility to know that EXP’s customer entry feature is the only means we know of for a government account to be completely compliant with the GAO’s requirement concerning total credit recovery accountability.

GOAL – To give our customers the ability to submit credit data obtained

outside of Credit Assurance which allows EXP to compile all of their

recovery information in one place.

Vers. 07.14 16

Customer Entry Screen CH. 8 Continued

The purpose of this document is to provide an introduction to, as well as a reminder of, the features made available to EXP customers leading to Total Accountability via EXP’s Customer Interactive Data Delivery Portal.

Total Accountability is made available to every EXP customer. We are proud to have been the first and still only reverse distributor to offer and prove Total Accountability available online 24/7.

Following the simple steps in this tutorial will enable EXP customers to once again reestablish the trust in an industry that for too long has been preempted from providing such transparency.

It is our pleasure to provide this feature to you, and we look forward to you validating for yourself that EXP is indeed the absolute leader in reverse distribution.

An explanation of EXP’s Credit Assurance Plus (CAP) credits and NON-CAP credits.

The CAP program is an EXP-exclusive, wholesaler-cooperative effort, available through the majority of wholesalers. This effort allows EXP access to the credit information for our CAP customers. All credits processed through CAP are automatically displayed on the EXP Data Delivery Portal along with wholesaler credit memo information and EXP Informational Invoices. The term “Informational Invoices” is used as all fees are deducted directly from the credits received with no customer invoicing.

There are currently 13 manufacturers who choose in general not to cooperate with this wholesaler-driven, EXP-exclusive program. Although the number of NON-CAP manufacturers at EXP is lower than with any other reverse distributor, the credits from these manufacturers are obtained outside of the CAP program. Additionally, as you may know from EXP’s Credit Maximizing, Value-Added, Recall Program, all recalls receive special handling at EXP allowing for maximum credit obtainment. Therefore, recalls are processed outside of CAP. All of these NON-CAP credits are listed on the Data Delivery Portal in the Order Summary Report along with the assigned EXPNC number.

Vers. 07.14 17

Customer Entry Screen CH. 8 Continued

These EXPNC numbers relate to the EXPPlus Rapid Entry Report provided on the Portal for your use in entering the direct credit compensation document number, credit date and amount. NON-CAP credits will come in the following forms: Pass-Through Wholesaler Credits, Manufacturer Direct Checks, Return Depot Checks and much less often, if ever, Replacement Product.

Only EXP provides this unique feature. Quite frankly, without it, there cannot be Total Accountability. At EXP, we believe if there is not Total Accountability, then there is really not accountability at all.

Step 1 – Sign up for the Customer Portal.

Proceed to the EXP website and select Sign-up.

Complete the information along with your EXP account number to gain access.

Your password should be at least 6 letters and 1 or more numbers.

Choose Customer Portal as your Service and as your Default Service.

Verification of your account activation will be emailed to you within 24 hours.

Step 2 – Login to your portal account and select EXPPlus Rapid Entry.

A listing of all EXPNC numbers is shown along with the appropriate manufacturers.

Here are the steps.

Vers. 07.14 18

Customer Entry Screen CH. 8 Continued

Step 3 – As you receive direct credit compensation for the NON-CAP sources mentioned above, use the EXPNC number routinely listed on the compensation documentation to locate the EXPNC entry in the EXPPlus screen using either the search function at the top left or sorting the EXPNC number column by clicking at the top on EXPNC#. If for some reason you cannot locate the EXPNC# on your credit documentation, use the search feature at the top right to enter manufacturer and order number, if known. When the proper listing is located, enter the compensation document number, date of the compensation document and amount of credit. Click the small Save Disc to the right to update your portal account.

If you need to edit your entry, select the field you wish to edit and once you have made the changes click the paper and pencil

icon to save your changes. If you receive multiple credit memos for the same EXPNC number, select the plus icon to add the

additional documentation. If you wish to delete a credit, select the red x icon. To view your changes, enter the number and

search again.

Vers. 07.14 19

Customer Entry Screen CH. 8 Continued

As previously mentioned, NON-CAP credit compensation is obtained in different formats. The pictures below illustrate 3 different forms of compensation as well as where to locate the EXPNC reference number on each.

CH. 8 Continued

Customer Entry Screen

Step 4 – If you have let a significant amount of time pass without making entries into your portal account, the following may be useful. The EXPPlus Rapid Entry Screen can be sorted by any column. Using this sort feature, as well as determining the compensation mechanism for particular manufacturers, may allow you to more readily identify these credit receipts in your accounting system.

The guide below will assist you in locating the manufacturer and type of credit compensation instrument.

ABBOTT NUTRITION Wholesaler Pass-Through Credit

ACCESS PHARMACEUTICALS, INC. Wholesaler Pass-Through Credit

ACCORD HEALTHCARE INC. Wholesaler Pass-Through Credit

AMGEN USA INC. Manufacturer Credit/Check

ARCHIMEDES PHARMA U.S. INC. Wholesaler Pass-Through Credit

BAXTER ANESTHESIA & CRITICAL CARE (ACC) Wholesaler Pass-Through Credit

BAYER HEALTHCARE PHARMACEUTICALS Manufacturer Credit/Check

BEDFORD LABORATORIES Wholesaler Pass-Through Credit

BOEHRINGER INGELHEIM Manufacturer Credit

BRISTOL-MYERS SQUIBB COMPANY Wholesaler Pass-Through Credit

CUBIST PHARMACEUTICALS, INC. Wholesaler Pass-Through Credit

DYAX CORP. Specialty Dist Pass-Through Credit

EISAI INC. Wholesaler Pass-Through Credit

EKR THERAPEUTICS Wholesaler Pass-Through Credit

ELI LILLY AND COMPANY Wholesaler Pass-Through Credit

EMD SERONO, INC. Wholesaler Pass-Through Credit

GLAXOSMITHKLINE PHARMACEUTICALS Wholesaler Pass-Through Credit

HIGH CHEMICAL COMPANY Manufacturer Check

HOSPIRA INC Wholesaler Pass-Through Credit

JACOBUS PHARMACEUTICAL COMPANY, INC Wholesaler Pass-Through Credit

JOM PHARMACEUTICAL/PATRIOT Stericycle Check/ Wholesaler Pass-Through

Credit

MEDTRONIC NEUROLOGICAL Wholesaler Pass-Through Credit

MERCK & CO., INC. Wholesaler Pass-Through Credit

NOVARTIS PHARM/OPHTHALMICS Wholesaler Pass-Through Credit

ONY, INC. Manufacturer Credit/Check

PACIRA PHARMACEUTICALS, INC. Wholesaler Pass-Through Credit

PALADIN LABS (USA) INC. Wholesaler Pass-Through Credit

ROXANE LABORATORIES Manufacturer Credit

SANOFI-AVENTIS/WINTHROP US Wholesaler Pass-Through Credit

SHIRE US INC. Wholesaler Pass-Through Credit

SILARX PHARMACEUTICALS, INC. Wholesaler Pass-Through Credit

SEATTLE GENETICS, INC. Wholesaler Pass-Through

Credit/Replacement

SIRCLE LABORATORIES, LLC Wholesaler Pass-Through Credit

WEEKS & LEO (Private Labeled Products)

Manufacturer Credit

Recalls – The FDA requires the return processing of these products not be included within a consolidation program. Note – The population of these “special” manufacturers changes periodically. Updates are available from the EXP website, your EXP representative or by calling 1-888-397-7979

MANUFACTURERS THAT DO NOT PARTICIPATE IN WHOLESALER CONSOLIDATION PROGRAMS

Vers. 07.14 21

CHAPTER

9 Reports

GOAL – To provide the EXP comprehensive reports in friendly formats

and to make it easy to print only what the customer needs at any given

time.

All too often reports are seen as simply the necessary paperwork provided for

returns to document the process. EXP reports are so much more than that. EXP reports can help the customer understand what benefits are provided by EXP’s baseline of processing excellence accompanied by the Credit-Maximizing Value-Added programs that set EXP apart from every other returns company. For training purposes we have divided the EXP reports up into two categories, Processing Reports and Management Reports. The following is a list of the reports in each category and what they contain.

Processing Reports Returned Schedule Drug Report Returned Non-Schedule Drug Report Return Through Wholesaler Report (Not available with CAP)

Processed Recalls Report Processed Indates Report Return Drug Summary Report

Schedule Waste Report Non-Schedule Waste Report Hazardous Waste Report Indate Storage Report Invoice Certificate of Destruction All Inclusive Order Document

Vers. 07.14 22

Reports

Management Reports – All management reports can be easily selected to cover multiple facilities and over any date range parameters.

To select multiple accounts in sequential order – Highlight the first account, hold the Shift Key and then highlight the last account.

To select multiple accounts out of order – Highlight any account, hold the Control Key and select other accounts to be included in report.

All Inclusive Rollup (MS Excel) – A very extensive spreadsheet documenting every drug returned within a selected time period and its disposition.

Account Non-Creditworthy Quantity (By Reason Code) Account Non-Creditworthy Value (By Reason Code)

These 2 reports will provide lists of certain products that were not returnable for credit and how they failed to meet the particular manufacturer’s return goods policy.

Account Return Comparison – Particularly for users with multiple accounts, this is helpful to compare and contrast accounts with each other in regards to the percentage of Creditworthy versus Non-Creditworthy values.

Account Scheduled Product Report – Lists all scheduled products processed during the specified time period.

Account Usage Report – Particularly helpful for chains to monitor which stores are not complying with the expected return schedule.

Indate Storage report – Provides a listing of all indated product currently being held in our indate morgue for future processing.

4 Manufacturer Top 20 reports – Provides tips for which manufacturers policies are the most lenient and stringent for returning of products.

NDCs Aged Product Report - Indicates the oldest product returned from a pharmacy or groups of pharmacies over a specific period of times. This may help to ensure proper inventory control practices are in place and operating efficiently.

4 NDC Creditworthy and Non-Creditworthy Reports by Value and Quantity – Assists with isolating where correctible credit reimbursement losses may be occurring.

NDC Past Expiration Report - Allows for implementation of practices which may prevent items from going beyond the expiration window for credit recovery.

EXP Value-Added Tracking Report – Demonstrates the value of EXP’s Value- Added Processing techniques which results in additional credit many competitors are not able to procure.

EXP-ISM: “YOU HAVE TO BE ORGANIZED TO WIN!"

CH. 9 Continued

Vers. 07.14 23

CH. 9 Continued

Reports - Dashboard

EXP-ISM: “YOU CAN NEVER SAY ‘THANK YOU’ ENOUGH TO A CUSTOMER!"

Vers. 07.14 24

CHAPTER

10 The Most Important to EXP

Throughout this document you have seen EXP-isms. These are a few of the internal guiding principles EXP uses to remind all of our employees of how EXP remains Different and Better than all of our competition. These EXP-isms are provided, taught and instilled into every EXP employee throughout our entire company. Much of our training centers around these principles. Many of these have never been shared publicly before. You may find these concepts beneficial as we all seek to learn, grow and develop as productive individuals. In keeping with that thought, we would like to share one more EXPism with you. It is by far the most important.

The EXP Pharmaceutical Services Corp. Customer Interactive Data Delivery Portal

Tutorial consists of proprietary information which is specifically the property of

EXP Pharmaceutical Services Corp. and may not be copied,

shared nor reproduced in any manner without the expressed,

written permission of EXP Pharmaceutical Services Corp.

Thank you for your continued support of EXP. We count it a privilege to serve you as you validate our commitment and direction by your selection and utilization of EXP. From our President and CEO, Gus Changaris and everyone at EXP…THANK YOU!

Vers. 07.14 25

The EXP DATA DELIVERY PORTAL TUTORIAL is a copyrighted production

and materials of EXP Pharmaceutical Services Corp. and is being

made available for the exclusive viewing of the EXP customer or

prospect for the purpose of evaluating EXP Pharmaceutical Services

Corp. and may not and must not be disclosed to any other party to

include other pharmaceutical reverse distributors.