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HEATHER HAYES99 Wilmot Road, Scarsdale, New York 10583(917)
613-5515 * [email protected]
TECHNICAL TRAINER
Solutions-focused, motivated professional with a comprehensive
background in technical training, project management, and team
leadership. Effective communicator and liaison, known for building
strategic partnerships and alliances with bothtechnical and
non-technical executives, staff, and clients. Builds and
establishes key collaborative relationships to successfully
complete multiple simultaneous projects. Highly versatile; quickly
masters new roles, responsibilities, technologies, and
environments. Reputation for integrity, dedication, and work
ethic.
CORE COMPETENCIES
Cross-Functional Team Leadership * Technology Integration *
Resource Allocation* Process ImprovementRelationship Building *
Curriculum Design * Business Systems Training *
DatabaseAdministrationCreative Problem Solving * Attention to
Detail * Organization * Technical Troubleshooting
ACHIEVEMENT HIGHLIGHTS
* Successfully served as the sole trainer and designer for the
implementation and post-implementation of the domestic advertising
sales system, with responsibility for conducting, designing, and
maintaining all training and materials for 12software systems.
* Awarded two coveted IT Excellence in Service and Leadership
Awards due to exceptional performance as well as the recipient of
Chairman Circle Award for leadership at Interep.* Demonstrated
strong communication and leadership skills in effectively creating
and spearheading a comprehensive training plan for implementation
of the Inter
national Broadcast Management System across the Europe, Asia,
and Latin Americaregions.
PROFESSIONAL EXPERIENCE
FREEDOM ROAD PILATES (2007-Present)Trainer and Assistant
ManagerMaintain full accountability for creating and integrating a
comprehensive and innovative training program based on individual
client needs. Apply strategic planning, prioritization, and
management skills toward consistently optimizing profitability
while maintaining high quality standards. Strategically plan and
coordinate workloads/schedules for optimal productivity and
efficiency.
Selected Highlights:* Provided senior management with critical
tools for measuring results and defining short-term and long-range
business plans; tracked client scheduling and billing.*
Proficiently handled all aspects of the studio's daily operations
including maintenance of computer system and bookkeeping.*
Collaborated closely with staff in creating a detailed, innovative
advertisingand marketing plan to procure and cultivate new clients
and expand upon new business opportunities.
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DISCOVERY COMMUNICATIONS INC., New York, NY (1999-2007)Business
Systems TrainerStrategically prioritized, planned and coordinated
projects to ensure on-time, requirements-compliant completion while
boosting productivity and efficiency. Served a key role as the sole
trainer for post-implementation training of the International
Broadcast Management System for all international users.
-Continued-
HEATHER HAYES * Page 2 * [email protected]
DISCOVERY COMMUNICATIONS INC., New York, NY (1999-2007)Business
Systems TrainerActively liaised between IT Project Teams and
business users, both internationaland domestic, to identify system
needs and prioritize delivery, identify problems and recommend
solutions. Conducted comprehensive research and analysis andworked
with Business Analysts and project teams throughout the system
development process.
Selected Highlights:* Trained, mentored and supervised new and
existing employees on business systems, media industry standards
and company policies ensuring comprehension of corecompetencies and
internal procedures.* Communicated all system upgrades and business
procedure changes to end users and collaborated with Business
Analysts and Developers to identify system problems, as well as
identified training and support needs,* Conducted assessments for
the monthly BSD report and troubleshot current issues with Business
Analysts, Sales Support and BSD staff to achieve a cost-effective
resolution.* Created impactful course modules, training materials,
and evaluation forms, integral to maximizing productivity.* Applied
sharp strategic planning, prioritization and organization skills
towar
d analyzing testing enhancement specs prior to rollout to ensure
accuracy.* Successfully created the actual test scripts for the
Quality Assurance team.
Career Note: Additional experience as an Officer Operations
Manager and Sales Representative for Interep and McGavren Guild,
the largest national, full serviceradio rep and marketing company
in the country.
EDUCATION
B.S. Communication Studies, Minor in Sociology (magna cum
laude)NORTHEASTERN UNIVERSITY, Boston, MA
TECHNICAL PROFICIENCIES
IBMS, Deal Builder, Gabriel, Stewardship, Paid Programming,
Program Tracking Advantedge, PDS, Windows XP, Novell, DOS, Lotus
Notes, Visio, Excel, PowerPoint, Word, NetMeeting, GatherPlace,
SnagIt, Captivate, Donovan & Strata
