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TOWARDS ACCESSIBLE SRINAGAR

Access Audit Report

Public Service Commission Office Srinagar, J&K

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ACCESSIBLE INDIA CAMPAIGN (SUGAMYA BHARAT ABHIYAN)

(Nationwide Flagship Campaign of Government of India for Universal accessibility for PwDs)

CAMPAIGN LAUNCHED BY

Department of Empowerment of Persons with Disabilities

(Ministry of Social Justice & Empowerment, Government of India)

CONDUCTED BY

SWABHIMAN – State Disability Information and Resource Centre

A/98, Budha Nagar, Bhubaneswar, Odisha – 751006

Email: [email protected]

Website: www.swabhiman.org

AUDIT CONDUCTED

April, 2016

http://www.swabhiman.org/

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Acknowledgement

The access audit of office of the Public Service Commission, Srinagar in Kashmir division as per the list of buildings

provided by Joint Secretary, Department of Empowerment of Persons with Disability, Ministry of Social Justice and

Empowerment, Govt. of India vide letter no. 4-14/2015 dated 19/03/2016, was conducted to make the Public

Service Commission, Srinagar functional for the physically challenged staff members, other officials and visitors. The

recommendations are minimum requirements that may be incorporated in the building to make it useable by

persons with disabilities (PWDs) and the elderly and should not be compromised upon.

Swabhiman (State Disability Information and Resource center) Bhubaneswar, Odisha, a 15 year old organization, is

dedicated to the empowerment of persons with disabilities in the state and the country. It is a leading cross disability

organization acting in the forefront of policy level advocacy as also providing comprehensive services in research,

capacity building, training, access audit, networking and inclusive education.

This report provides clear and concise recommendations and guidelines for creating Accessible Jammu & Kashmir

(Sugamya J&K) by detailing the inaccessibility and suggesting recommendations for the gaps, in the Public Service

Commission, Srinagar. The implementation of the report will eliminate the barriers that deter physically and

mentally challenged persons from having access to and free mobility in and around the built environment.

I wish to express my deep gratitude to Hon’ble Prime Minister NarendraModiji for taking initiatives to make India

barrier free. I also express my gratitude to Hon’ble Minister Thawar Chand Gehlotji, Head of MSJE GoI, for launching

the campaign on 3rd December 2015. We thank Department of Empowerment of Persons with Disabilities, and Joint

Secretary Mukesh Jain, for the financial resources, coordination and the audit checklist.

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I also express deep appreciation to JavedAbidi (Honorary Director NCPEDP) and NDN platform for our initial

education on access and access Audit. The issue of accessibility surfaced when Prof. Stephen Hawking visited India in

2001, which brought forth the fact that the historical places that he wanted to visit were totally inaccessible. NCPEDP

then launched a National Access Campaign countrywide by the National Disability Network (NDN) partners. As NDN

Odisha partner we took it forward in the state. Some built structures audited by us are Ravenshaw University,

Odisha Secretariat, BJB College, Utkal University etc. Another major campaign was the 'Access to polling booths for

disabled voters during the General Election 2004, which resulted in ramps getting built in ‘few’ polling booths in

Odisha and EVMs becoming accessible with Braille numbers for the visually impaired. We are extremely thankful to

NCPEDP and DEOC Bangalore for the “Training Programme on Accessibility Standards for Buildings” on 5th and 6th

March 2016.

Special mention must be made of all those, whose cooperation and support made this audit possible. We are grateful

to

• Sarita Chouhan, Commissioner/Secretary of Dept. of Social Welfare, Government of Jammu & Kashmir

• Aamir Ali, Executive Director/Secretary J&K State Social Welfare Board, Nodal officer (Disability) Government

of Jammu & Kashmir.

• Javed Ali Tak, disability activist, J&K

• Mihir Kumar Mohanty and Tapas Kumar Jena for photography.

• Sreeja Poonam, our architect, for her technical inputs.

• Mihir Kumar Mohanty, Tapas Kumar Jena, Rajesh Ranjan Mohanty for report compilation, editing, final layout

and designing.

• Our thanks and gratitude to Shoukat Ali, our taxi driver, for a beautiful description and insights into Srinagar

life, as he navigated the picturesque roads of Srinagar.

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We once again appreciate the determined efforts of Government of India and State Government of Jammu and

Kashmir to make built environment; and information and communications accessible.

(Dr. Sruti Mohapatra)

Chief Executive, Swabhiman

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Table of Contents

Acknowledgement

Abbreviations

Background

Swabhiman – GoI Empanelled Access Auditors

Introductions

I. Jammu & Kashmir / Srinagar

II. About the Building

III. Access Audit Team

IV. Methods and Processes Adopted

Audit Report 16

I. Summary Sheet

II. Information and Communication

III. Services

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Physical Accessibility 21

External Environment 22

1. Parking

2. Alighting

3. Accessible Route

Internal Environment 25

4. Accessible Entrance

5. Reception and Lobby

6. Stairs

7. Ramps

8. Handrails

9. Elevators/Lift

10. Escalators/Passengers Conveyors

11. Corridors

12. Doors and Doorways

13. Accessible Toilet

14. Cafeteria

15. Drinking Water Facility

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16. Controls and Operating Mechanisms

17. Signage

18. Emergency Evacuation

Others 42

I. Voices from Persons with disability working in that Building

II. Reflection of the Nodal Officer

III. Report in Alternate Format

Annexure 43

1. Suggested Plan for Implementation with Vendors List

2. Five Point Rating of Buildings

3. Additional Recommendations

4. Technical Specifications Recommendation

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Abbreviations

CPWD : Central Public Works Department

HI : Hearing impaired

PwD : Persons with Disability

VI : Visual Impairment

WC : Western Commode

Background

To achieve the long-lasting, vastly better development prospects that lie at the heart of the 2016 Sustainable

Development Goals and beyond, we must empower people living with disabilities and remove the barriers which

prevent them participating in their communities; getting a quality education, finding decent work, and having their

voices heard. A barrier free environment means buildings, roads, parks, gardens and other places, service, modes of

transportation, products of daily use, etc. Further, barrier-free goes far beyond just a ramp and has many other

necessary aspects, including door and passage widths to flooring surface, from counter heights to lighting; and from

signage to toilets – a well-designed environment which is safe, convenient, comfortable, and readily accessible to all;

and aptly described as universal access.

Accessible India Campaign (Sugamya Bharat Abhiyan) was launched by Department of Persons with Disabilities,

Ministry of Social Justice & Empowerment, MSJE, GoI, as a nation-wide flagship campaign which aims at achieving

this universal accessibility. The campaign marks another milestone in the journey towards “Fulfilling Human Rights

of Persons with Disabilities,” and creating “Non-Discrimination in the Built Environment.” In its initial efforts it aims

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to build a “culture of accessibility” and focus on auditing public buildings and removing basic environmental

barriers.

The campaign is in line of proposed activities to fulfill the statuettes of Article 9 (Accessibility) of UNCRPD which has

been signed and ratified by GoI. Article 9 casts an obligation on all the signatory governments to take appropriate

measures to ensure to persons with disabilities access, on an equal basis with others, to the physical environment, to

transportation, to information and communications, including information and communications technologies and

systems, and to other facilities and services open or provided to the public, both in urban and in rural areas. These

measures, which shall include the identification and elimination of obstacles and barriers to accessibility, shall apply

to, inter-alia: 1) Buildings, roads, transportation and other indoor and outdoor facilities, including schools, housing,

medical facilities and workplaces; and 2) Information, communications and other services, including electronic

services and emergency services.

Thereafter, Governments at the High Level Inter Governmental Meeting organized by the Govt. of Republic of Korea

adopted the ministerial declaration and Incheon Strategy to “Make the Right Real” for PwDs in Asia and Pacific. The

Incheon Strategy provided the Asian and Pacific Region, and the world the first set of regionally agreed distinct –

inclusive development goals. The Strategy comprises 10 goals, 27 targets and 62 indicators, which build on UNCRPD.

Goal No. 3 of the Incheon Strategy mentions that access to the physical environment, public transportation,

knowledge, information and communication is a precondition for persons with disabilities to fulfill their rights in an

inclusive society.

While implementing the Accessible India Campaign, it is proposed that we are in sync with the guidelines set by the

Incheon strategy. The targets 3.A, 3.B and 3.C of the Incheon Strategy are: 3.A - Increase the accessibility of the

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physical environment in the national capital that is open to the public; 3.B- Enhance the accessibility and usability of

public transportation; and 3.C - Enhance the accessibility and usability of information and communications services.

The Incheon strategy guidelines have also defined indicators for tracking the progress on these targets:

Proportion of accessible government buildings in the national capital

Proportion of accessible international airports

Proportion of accessible and usable public documents and websites that meet internationally recognized

accessibility standards

Availability of mandatory technical standards for barrier-free access that govern the approval of all designs for

buildings that could be used by members of the public, taking into consideration internationally recognized

standards, such as those of the International Organization for Standardization (ISO)

Number of sign language interpreters

Prior to this, Persons with Disabilities (Equal Opportunities, Protection of Rights and Full Participation) Act, 1995

under Sections 44, 45 and 46 categorically provided for non-discrimination in transport, non-discrimination on the

road and non-discrimination in built environment respectively. As per Section 46 of the PwD Act, the States are

required to provide for – Ramps in public buildings; Adaptation of toilets for wheel chair users; Braille symbols and

auditory signals in elevators or lifts; and Ramps in hospitals, primary health centers and other medical care and

rehabilitation institutions. Section 44 and 45 of the said Act cast responsibility on the States to take measures to

make public transport accessible for PwDs and also make provision for auditory signals at red lights in public roads,

curb cuts and slops in pavements, engraving on the surface at zebra crossings etc.

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Swabhiman

Swabhiman, State Disability Information and Resource Centre, based in Bhubaneswar, Odisha has been Swabhiman

is a state level disability information and resource centre based in Bhubaneswar. We have been working towards

empowering persons with disabilities through knowledge, information, advocacy, training, capacity building,

research and networking since 2001.

Our work has earned us acceptance and recognition at many quarters – government, individual, NGOs and corporate.

The recent achievements include Smart City campaign and Railway Budget. We played a role in Bhubaneswar getting

first position in Smart City Campaign as the “Accessibility Partner” of Bhubaneswar Municipal Corporation (BMC).

We are the member of ZRUCC (Zonal Railway Users Consultative Committee) of ECoR in Bhubaneswar and gave

recommendations for the budget (online booking of wheelchair, wide doors, assistance at railway station). We

regularly organize various orientation, interaction and association programs to bridge the gap in perception

between persons with disabilities and mainstream society.

With a view to ascertain the details of accessible features in the existing facilities and to suggest improvements, if

required, Swabhiman has been organizing access audits of various government, semi-government and private

buildings. It is important to mention that access audit is not a fault finding exercise. Its objective is to contribute to

the creation of a better universally accessible infrastructure by assessing the accessibility of the facilities and suggest

improvements, if necessary.

Swabhiman has completed the access audit of Odisha Secretariat building in January 2012; completed the access

audit of temples, hills and related sites for creating a barrier free tourist circuit for Department of Tourism & Culture

(Tourism) in 2011. We did the access audit of Nadankanan Zoological Park for developing it as a barrier free tourist

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spot as per the letter received from Deputy Director, Nadankanan Zoological park on 15th December,2014.

Completed the Access audit of Utkal University, Bhubaneswar in January, 2015, Ramadevi (Autonomous) College,

Bhubaneswar in January, 2015 and of BJB (Autonomous) College, Bhubaneswar in January, 2015. We have also

audited Ravenshaw University, State Museum and birth place of Netaji Museum in Katak.

Introduction

1. Jammu & Kashmir / Srinagar

Jammu and Kashmir is situated in the northernmost part of India. Its summer capital is Srinagar and winter capital

Jammu. It shares borders with Pakistan in the west, China in the north and east, and the Indian states of Punjab and

Himachal Pradesh in the south. The state has special autonomy under Article 270 of the Constitution of India.It

consists of three distinct regions – Kashmir valley, Jammu, and Ladakh.It is further divided into 22 Districts - 2

Districts in Ladakh region and 10 each in Jammu/ Kashmir. According to 2011 Census, Jammu and Kashmir has a

total population of 3, 61,153 with 2, 04,834 (56.7 per cent) males and 1, 56,319 (43.2 per cent) females with

disabilities which has increased by 19.3 per cent during 2001 to 2011. The state of Jammu and Kashmir thus has the

highest number of persons with disabilities, among the other states, accounting to nearly three percent of its

population.

Srinagar is the summer capital of the Jammu and Kashmir. It is situated in the center of the Kashmir Valley on the

banks of the Jhelum River and is surrounded by five districts. In the north it is flanked by Kargil and Ganderbal in the

South by Pulwama,in the north-west by Budgam. The city is famous for its gardens, lakes and houseboats. It is also

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known for traditional Kashmiri handicrafts and dried fruits. It is located on both the sides of the Jhelum River. The

river passes through the city and meanders through the valley, moving onward and deepening in the Dal Lake. The

city is famous for its nine old bridges, connecting the two parts of the city.

2. About the Building

The aim of this access audit was to examine the premises of Public Service Commission, Srinagarand assess whether

it was impossible or unreasonably difficult for staff and the public (with limited functional abilities) to access and

use services, and to identify areas where remedial action was required. In this report the auditors looked at the

physical aspects of the building and identified the good points and the gaps, and gave recommendations. Our specific

objective was to provide a road-map to enable office staff, local government, Persons with disabilities, engineers and

architects to work together to make the building inclusive. All the findings are presented in an easy to use report –

combining observations with photographs and recommendations. The implementation of the report will eliminate

the type of barriers and hindrances that deter physically limited persons from having access to and free mobility in

and around the built environment.

3. Access Audit Team

The audit team reached Srinagar on 14thof April. It comprised of the following persons:

Dr.SrutiMohapatra

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Mihir Kumar Mohanty

Tapas Kumar Jena

SeemaPradhan

The Audit team referred to CPWD guidelines (Guidelines and Space Standards for Barrier Free Built Environment for

Disabled and Elderly Persons) 1998 and CPWD Handbook (Barrier Free and Accessibility) 2014 for making

recommendations.

4. Methodology and Processes Adopted

Physical verification

General observation and measurement of height, width, incline etc.

Recording/noting the existing good practices / accessible features for better accessibility

Interaction with Staff (including persons with disabilities)

Photography

Videography

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Audit Report

I. Summary Sheet

Sl. No. Elements of Access

Audit

Evaluation

Rank

Priority for

creating access

Components to be addressed

immediately

SECTION 1

Information and

Communication

Systems

2 High Website Accessibility.

Publications in accessible alternate

format. In Urdu and Hindi.

SECTION 2

Services 3 Moderate Disability Sensitization of all Staff

Equal Opportunity Policy (HR)

SECTION 3

1. Parking 3 Moderate One Designated Parking Bay with

International Symbol of Accessibility.

2. Alighting 3 Moderate To be done at parking.

3. Accessible Route 2 High Tactile pathway with directional signage

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to be placed.

4. Accessible Entrance 2 High Ramp to be modified.

Well illuminated guide map and

directional signage to be placed.

5. Reception and

Lobby

NA NA Reception to be developed.

Receptionist with knowledge of

Kashmiri, Urdu, Hindi, English and Sign

language. Sensitized to disability and old

age issues, trained in disability etiquette.

Printed information in accessible

alternate formats.

6. Stairs 3 Moderate Warning tiles at the beginning and end of

each flight at 300 mm

Adequate illumination of 55-75 lx.

7. Ramp 2 High Ramp to be modified.

8. Handrails 2 High Handrails to be circular have smooth

surface and are non-slippery.

9. Elevator 2 High To be modified.

10. Escalators/Conveyor NA NA NA

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Belt

11. Corridors 3 Moderate Anti skid rubber mats to be placed over

tiles immediately.

Floor tiles to be replaced with tactile

tiles, if not available, anti skid tiles to be

fitted.

12. Doors and Doorways 3 Moderate Threshold to be removed.

13. Accessible Toilet 1 Highest One accessible unisex toilet to be

constructed.

14. Cafeteria NA NA NA

15. Drinking Water

Facility

1 Highest Accessible drinking water to be

introduced.

16. Controls and

Operating

Mechanisms

2 High Switch boards to be reinstalled at

appropriate heights and safety

regulations adhered to.

17. Signage 2 High Prominent visible signage using the

international symbol of accessibility,

identifying/advertising/signifying

accessible entrance and exit, reserved car

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parking, toilets and availability of special

services (if any to be created).

18. Emergency

Evacuation

1 Highest There is no separate emergency exit.

Evacuation route plan is to be developed

and displayed in different locations of

each floor and staircases in consultation

with safety engineers or local fire station.

II. Information and Communication (Section – 1)

Observation Remarks/recommendations

Inaccessible website.

It is not informative.

It is not updated.

1. To enable PwDs to perceive, understand, navigate, and interact with

the Web, accessibility features must be incorporated.

2. Web accessibility standards available in http://web.guidelines.gov.in

(WCAG 2 Level A became the standard for government websites in

February 2009).

No publications/brochures in

alternate accessible formats.

Publications / brochures / forms to be printed in Braille, Large Print, Audio,

Pictorial (where ever possible), Easy-to-read, urdu and English.

No printed service related documents

(forms) are in accessible formats

Publications in alternate accessible formats should be stocked.

http://web.guidelines.gov.in/

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III. Evaluation of Services (Section – 2)

Observation Remarks/recommendations

Disability sensitization sessions are

not part of the staff induction

program.

Annual sensitization program for staff.

One module in induction training program on disability types, access,

diversity, disability etiquette and mandates of law.

No staff are trained to assist persons

with disabilities, including persons

Annual Training Program.

One module in all staff enrichment, capacity building programs on

disability types, assisting PwDs, diversity and disability etiquette.

No staff are trained in basic Indian

sign language

One week basic signing.

6 weeks advanced certificate program.

A chart of names and mobile numbers of local sign language interpreters

to be placed in a visible place in office.

No accessible facilities available. After retrofitting and remodeling is done, a weekly maintenance calendar

to be developed.

Guide dogs are not allowed in the

premises

As India is not used to the concept of guide dogs, a policy needs to be

placed in position and then circulars sent to the states.

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Trained live assistance is not available

as there was no need till except of

mobility for an OH employee, who

walked up and down on her own.

Either a new staff be recruited or one staff member may be given

additional responsibility. They be trained and designated as “Disability

Associate.”

There is no existing plan to

improve accessibility as it was not an

issue till date.

After retrofitting and remodeling is done, a plan will be developed.

There is no equal opportunities policy

within the organization as it was a

non-issue till date.

An Equal Opportunity Policy can be drafted on payment of a fee.

Organization has no accessibility focal

person in charge as it was a non-issue

till date.

Either a new staff be recruited or one staff member may be given

additional responsibility. They be trained and designated as “Nodal

Officer/Person Disability.”

Physical Accessibility

Note: The cross symbols X in red colour, highlights the physical barriers and the recommendations are in the edited

picture under with.

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External Environment

1. Parking

Issues Observed Photograph Recommendation

1. Neither designated

parking lot nor an

accessible parking bay.

2. No signage in parking.

3. No tactile flooring in the

parking space.

1. Accessible parking (3600 X

6000) area demarcated directly

in front of the office.

2. Signage of 200mmX200mm.

Suggested colour contrast white-

blue, white-green, and white-

red.

3. Shelter for parking if possible.

4. Accessible pathway with tactile

flooring from parking to main

building entrance of 10mts.

5. Illumination of 24-36 lx.

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2. Alighting

3. Accessible Route

Issues Observed Recommendation

No designated alighting

space.

1. Alighting space to be done.

2. Tactile guiding path including directional, hazard warning and positional

tiles till the entrance.

3. Signage to be displayed.


1. No specifically

demarcated accessible

route but the entire area

connects the entrance

gate, parking and all other

external facilities with the

entrance.

2. The footpath height is

1. Tactile guiding tiles including

directional, hazard warning and

positional tiles.

2. Resting spaces and wheelchair

parking spaces as walking distance

is assumed to be more than

300mm.

3. Accessible directional signage.

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750mm and not

accessible.

3. It is water locked area.

4. From gate to the building

entrance the path is 1200

mm wide.

5. Pathway is non slippery

but uncovered.

6. Concrete pathway.

7. No tactile guided path.

Lights to be installed in every four

mtrs.

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Internal Environment

4. Entrance


1. Ramp at the back side of

the C-block.

2. Main entrance of the

building has six (6) steps.

3. Name board in the

building.

4. Basementused as exam

hall.

5. No directional signage or

guide map of the building.

6. Parking ramp height

440mm×12 and length

2500mm.

7. Proper lighting in the

entrance after sunset.

1. Accessible ramp at back side

with1:12 gradient, accessible

handrail and tactile tiles.

2. Thin rubberized mats near doors to

establish floor finish difference.

3. Identification signage in an

accessible height of 800mm with

large print.


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5. Reception and Lobby


1. Reception counter height

1230mm..

2. No signage, no visitor’s

information, no building

plan, no directional

signage to different floors.

Suggested

1. A signage to be placed.

2. 900mm wide and 1200mm deep

clear space in front of the reception

counter; non-reflective counter

surface (we suggest use of

laminated mat finish Ply) with the

counter height between 760 mm

to800mm from the floor with a

400mm to600mm clear recess

under the counter.

3. Accessible identification signage

with reception written both in

English, Hindi and Urdu.

4. Guide map of building adjacent to

reception.

5. Accessible directional signage

directing to various building

facilities at the reception

6. Receptionist with knowledge of

Kashmiri, Urdu, Punjabi, Hindi,

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English and sign language. To be

fully aware of disability etiquette,

disability terms and facilities for

persons with disabilities the

building.

7. Printed information in accessible

alternate formats (Braille, audio,

pictorial, large print, Kashmiri,

Urdu, Hindi and English) is not an

urgency as visitors rarely come.

Few accessible, no armrest, chairs

or sofa with arms.

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6. Stairs


1. Step risers150mmheight

and thread 300.

1. One side handrail and

one side grab bar up to

1st landing and 2nd

landing with level of

1000mm.

2. Handrail height 840mm

width 1400mm.

3. Adequate illumination on

the stairs.

4. Non-slippery and non-

glary surface of the steps.

5. Steps are uniform in

width and height.

1. Colour contrasting strip at the

edge of the steps.

2. Two handrails in both sides of

stairs with grab heights of 900mm

at higher level and 760mm at

lower level.

3. Warning tiles at the beginning and

end of each flight at 300 mm.

4. Adequate illumination of 55-75 lx.

5. Under-stair area to be cordoned

off to avoid accidents.

6. No nose on steps.

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7. Ramp


1. Ramp at the back side

of the Block-c exam hall.

2. Ramp inside building.

1. Ramp to bemodified in main

entrance with 1800mm width,

1:12 gradient, and accessible

handrail in both sides at heights

of 760mm and 900mm.

2. Tactile tiles on ramp surface.

3. Ramp to be continuous till

landing.


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8. Handrail


1. Inaccessible handrail on

left side.

2. Handrail height is

840mm.

3. No handrail on right.

1. Handrail to be installed on the

wall side at two heights of

900mm and 760mm.

2. Handrails to be circular have

smooth surface and non-slippery.

3. To have an uninterrupted grip.

4. The end of the handrail to be

either grouted or turned

downwards.

5. Adequate hand clearance between

the wall and the grip bar on the

wall side of 50 mm or more.

6. Handrail and grab bar to be

maintained and kept free from

dust.

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9. Elevator/Lift


1. Total two lift in Block-B.

Right side of the lift is

connected with ramp.

2. Lift 800mm width and

length1110mm ×

1310mm.

3. Door ways to access

emergency exit 1080mm

width.

1. Elevator car to have an

internal space of 2000mm

deep x 1100 mm wide.

2. Elevator door width to be

900mmwide.

3. Visual and an audio floor

announcement system.

4. Controls in the lift (including

alarms/speakers/phones) to be

between 800mm to1200mm.

They have a good contrast and

the buttons are self- illuminating,

in raised numbersand Braille.

5. Call buttons andfloor numbers

outsidethelifts in eachfloor are in

Brailleand Raised Lettering.

6. Door opening/closing timeto

beat least 30 seconds

7. Floor finishofthe car to benon-

slippery.

8. Nolevel differencebetween

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thelanding andthe lift

9. Handrails on boththe

sidewallsand therear wallof

thelift car.

10. Areamirrorto bepresent.

11. Landing 1500 mmx 1500mmin

front ofthelift

12. Signage directingto the

accessible lift.

13. Floor number andfloor

directory signage on the lift

lobby, which is visible from all,

liftscars.

10. Escalators/Passengers Conveyors

Not Applicabl

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11. Corridor


1. Main building corridor

width 2000mm

2. Space available for

wheelchair 360° turn.

3. No grab bar on wall.

4. No guiding tiles.

5. Non slippery and non-

reflective floor finish.

6. Properly illuminated.

1. All protruding objects to be

removed or re-arranged (in

ground floor corridor and the

pathway to toilet).

2. Grab bars on both sides of the

corridor at two levels.

3. Guiding tiles on floor.

4. Suggested colour contrast

between the floor, walls, doors

and the ceiling – yellow-red and

blue-yellow.

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12. Door & Doorway


1. Door width is 850mm.

2. Easily opened.

3. D-type handles with 1150

mm height.

4. Door lock at 1050 mm.

5. No kick plate on the door.

1. Thresholds to be removed.

2. At least 2-3 rooms to be redone

with door width of 900mm.

3. Door lock at height of 800mm and

lever type lock to be fitted.

4. Door lock to be lever type.

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13. Accessible Toilet


1. Toilets in each floor of

the building.

2. One ladies and gents

toilet on each floor.

3. Ladies toilet Block-C.

Door width 590mm and

thresh hold140mm.One

commode with basin but

not accessible.

4. Toilet size is 1100mm x

1100mm.

5. One Indian style pan and

one WC in each toilet

block.

6. Basement toilet width

620mm and washbasin

820mm. Entrance very

narrow 250mm.

7. Proper Illumination.

8. There is no colour

Suggested

1. One accessible unisex toilet for all.

Threshold to be removed.

2. Two toilet cubicles to be

demolished and one toilet

constructed.

3. Toilet door of 900 mm minimum

width to open outwards, be

double hinged or sliding type.

4. WC to be installed in a corner with

centreline of the WC at a distance

of450mm to 500mm from the

adjacent wall. The front edge of

WC to project 750mm of/from the

rear wall.

5. Wall faced or wall hung toilet pan

with in wall toilet suite suggested.

Sensor activated and no lever

required.

6. Seat height 450mm.

7. Horizontal grab bar to be installed

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contrast between the

floor, wall and sanitary

fittings.

9. Slippery and non-

reflective floor.

on adjacent wall at a height of

200mm from the WC seat.

8. A fold up grab bar to be installed

at a centreline distance of320mm-

200mm from theWC seat.

9. Wash basin to be replaced at a

distance of at least 400mm from

the side wall.

10. Top-edge of the wash basin at a

height between 800mm

and840mm from the floor level.

11. Clear knee space of at least750mm

height x750mm width x 200mm

depth under the wash basin, with

additional toe-space of 300mm

height x 750mm widthx 230mm

depth

12. wash basin to have automatic or

lever type faucets

13. Mirror to be at accessible height of

850 mm.

14. Suggested colour contrast

between the floor, wall and

37

sanitary fittings is blue-white, red-

white, and yellow-blue.

15. Alarm system within easy reach to

alert persons outside, in case of

emergency.

16. Visual alarm inside toilet to alert

people with hearing disability in

case of emergency.

17. It needs to be illuminated (150lx),

well-maintained and clean.

14. Cafeteria

No cafeteria.

38

15. Drinking Water


1. Drinking water tap at

height 780mm with

thresh hold of 50mm.

1. Threshold to be removed.

2. Heights of water filter from floor

not more than 1200mm.

3. Clear knee space of at least750mm

height x750mm width x 200mm

depth under the wash basin, with

additional toe-space of 300mm

height x 750mm widthx 230mm

depth for wheelchair users.

4. Drinking glass and cups required.

5. The area around the drinking

water facility to be mopped

frequently and kept dry.

39

16. Controls and Operating Mechanism


1. Switch board 1410 mm

from the floor.

2. No colour contrast in

switch board and wall.

1. Switch board to be reinstalled at

height of 900 - 1200mm and not

below 400mm. Clear space from

the corner of 400mm.

2. Suggested colour contrasts blue-

white, yellow-blue and white-red.

3. Information on controls and

switches in Braille.

40

17. Signage


1. Signage height

2100mm.

1. Prominent visible signage using

the international symbol of

accessibility, identifying accessible

entrance and exit, reserved car

parking, presence of toilets and

availability of special services.

2. Signage size not less than 60 mm

for doors, 110 mm for corridors

and 200 mm for external use.

3. All visual signage in the facility to

be provided with Braille and tactile

supplements and to be placed at

the height of 900-1500mm.

4. Wherever possible, audio along

with Braille and Tactile to be

provided.

5. To be placed/mounted on the wall

alongside the door.

6. To be adequately illuminated by

not less than 50-70 lx.

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18. Emergency Related


1. There is door for

emergency exit.

2. Fire extinguisher at

exam hall height

1550mm.

1. Evacuation route plan is to be

developed and displayed in

different locations of each floor

and staircases. Recommended

assembly point is clear space in

front of main building.

2. This planning is to be done with

safety engineers who specialize

in emergency evacuation. If not

available, local fire department

to be consulted.

3. Regular mock drill has to be

conducted in regular intervals.

4. From safety point of view

employees having any

disabilities can be given space at

ground floor.

5. Staff must be trained to assist

persons with disabilities during

evacuation.

42

6. Evacuation chairs to be available

in every floor.

7. Expiry date of fire extinguishers

to be displayed in bold.

Others

Voices from Persons with disability working in that Building

No employees with disabilities in this building.

Reflection of the nodal officer:

The nodal officer expressed happiness for the initiative taken up by MSJE.

Report in Alternate Format

43

Copies of this report can be made available in alternative formats upon payment of a fee. Please contact Swabhiman

to discuss your individual requirements.

Annexure

1. Suggested Plan for Implementation with Vendors List

Sl. No. Elements of

Access Audit

Tentative Time Required Vendor

Section – 1

Information and

Communication

Systems

Website – 15 days

Publications - 3 - 4 months

NIC

Swabhiman, A-98 Budhanagar,

Bhubaneswar, Odisha, Pin – 751006

Tel: 0674-2313312/2313313/

9238106667

Email -

[email protected]

Section – 2

Evaluation of Services

Services Disability Sensitization of all Swabhiman

44

Staff – 15 days

Equal Opportunity Policy (HR) –

6 Months

Sign Language

Swabhiman

Association of Sign Language Interpreters

Office: 243/1, MTNL Building,

2nd Floor, Savitri Nagar,

New Delhi

E-mail: [email protected]

Website : www.signasli.org

Mobile :+91-9999491876

External Environment

1. Parking One Designated Parking Bay

with International Symbol of

Accessibility. – 15 days

Local artist

2. Alighting Designated alighting space near

entrance gate or entrance door.

– 1 month

Government building contractor

3. Accessible Route Tactile pathway with directional

signage to be placed. – 15 days


45

4. Accessible Entrance Well illuminated guide map and

directional signage to be placed.

Zahoor Enterprises

Khayam Road, Srinagar

+(91)-194-2476515, +(91)-9906595477

5. Reception and

Lobby

Reception to be developed.

Receptionist with knowledge of

Kashmiri, Urdu, Hindi, English

and Sign language. Sensitized to

disability and old age issues,

trained in disability etiquette.

Printed information in

accessible alternate formats.

Swabhiman

Designing – Swabhiman

Printing – Local Printer

7. Ramp Ramp to be introduced. India Mart (online shop has plenty

vendors/suppliers enlisted)

http://dir.indiamart.com/impcat/portabl

e-ramps.html

or


http://dir.indiamart.com/impcat/portable-ramps.html

http://dir.indiamart.com/impcat/portable-ramps.html

46

8. Handrails Handrails to be circular have

smooth surface and are non-

slippery.


9. Elevator In the left side of block space

available for lift installation.

For purchase – India Mart (online) –

dir.indiamart.com/impact/residential-

elevator.html

For permanent installation: Government

approved supplier.

10. Escalators/Conveyo

r Belt

NA

11. Corridors Anti-skid rubber mats to be

placed over tiles immediately.

Floor tiles to be replaced with

tactile tiles, if not available, anti-

skid tiles to be fitted.

Local market - Government approved

supplier.

Floor tiles replacement - Government

approved supplier.

Pelican Ceramic Industries Private

Limited

Janakpuri, New Delhi

07053136700

47

12. Doors and

Doorways

All protruding objects to be

removed or re-arranged (in

ground floor corridor and the

pathway to toilet).

Government Contractor

13. Accessible Toilet Threshold to be removed. Government Contractor

15. Drinking Water

Facility

Accessible drinking water to be

introduced.


16. Controls and

Operating

Mechanisms

Switch boards to be reinstalled

at appropriate heights and

safety regulations adhered to.


Braille embossing –

National Institute for the Visually

Handicapped

(Under Ministry of Social Justice &

Empowerment, Govt. of India)

116 Rajpur Road, Dehradun – 248001

Uttarakhand

Telephone No. – (0135) 2735350

Fax : (0135) 2734157

National Association for the Blind

11/12, Khan Abdul Gaffar Khan Road,

48

WorliSeaface, Mumbai – 400 030

Fax: 6683 8659


17. Signage Prominent visible signage using

the international symbol of

accessibility,

identifying/advertising/signifyi

ng accessible entrance and exit,

reserved car parking, toilets and

availability of special services (if

any to be created).

Zahoor Enterprises

Khayam Road, Srinagar

+(91)-194-2476515, +(91)-9906595477

18. Emergency

Evacuation

There is no separate emergency

exit.

Evacuation route plan is to be

developed and displayed in

different locations of each floor

and staircases in consultation

with safety engineers or local

fire station.

Fire Extinguishers with expired

date to be replaced immediately

Government Approved Contractor

Government Approved Stores

49

2. Five Point Rating of Buildings

Evaluation

Rank

Evaluation Criteria Symbol Priority for

creating access

1 Hazardous, Inaccessible and

Unsatisfactory

Cross symbol

Highest

2 Inaccessible and unsatisfactory

Both Thumbs down

High

3 Unsatisfactory but acceptable

One thumb up and one thumb down

Moderate

4 Accessible and Acceptable -

Access Code Compliant

ISA (new)

Low

5 Accepted as a Best Practice in

Accessibility

Star

Lowest

50

3. Additional Recommendations

Necessary

recommendations

1. The admin/front desk staff need to be sensitized to the needs of visually impaired (i.e.that

the register has to be filled by the front desk staff)

2. Administrative staff needs to be sensitized or trained to the needs of hearing impaired

(using SMS to communicate timing of meetings etc.). Let this info be available in the

manual as well

3. For Low vision persons: all glass doors/walls should have a strip which alerts them to the

presence of glass wall (may be useful for even sighted persons!)

Safety/ERT

recommendations

1. Orientation for visually impaired to fire exit on each floor

2. Procedure for disabled is to go along with a buddy. For physically disabled in wheelchair –

they will have to be carried down. Designated members have to be responsible for this

Overall long term

recommendation

1. Please intimate builder on accessibility requirements so that any future changes do

conform to the guidelines

2. Create a handbook to be given to employees with disability Include disability training for

all employees as part of induction (5 mins. max on what facilities are available)

3. Have instructions/manual - some training for support staff, shared service, outsourced

staff on their roles and responsibilities towards disabled staff. (Swabhiman can provide

these)

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SWABHIMAN

State Disability Information and Resource Centre

A/98, Budha Nagar, Bhubaneswar, Odisha – 751006


Website: www.swabhiman.org

Documents

TOWARDS ACCESSIBLE SRINAGAR - …disabilityaffairs.gov.in/upload/uploadfiles/files/Srinagar/... · Acknowledgement The access audit of ... capacity building, training, access audit,