Tow Professional

IN EVERY ISSUE

4 | Publisher Letter 42 | HOOKED UP

6 | International Towing & Recovery Hall of Fame & Museum 2012 Hall of Fame Ceremony Successful

6 | LUBE-A-BOOM

8 |Scorpion Stinger Self Loader

8 | Hino Trucks Approved Voucher Incentive Project (HVIP)

10 | Federal/State Regulations and Buying Tow Truck Insurance Today

2 Tow Professional | November/December 2012 | www.towprofessional.com

CONTENTSNovember/December 2012

www.towprofessional.com

T O W P R O F E S S I O N A L

Business28 | Leadership, The Pitfalls

Insurance32 | Do You Have the

Right Coverage

2012 Top Products12 | Every November, to round out another year, we give

you our roundup of the hottest products and

services that came across our desks from

manufacturers and dealers in the towing market.

IndustryNEWS

TOW TIPST O W I N G & R E C O V E R Y

company spotlight

38 | Austin Insurance

39 | ATIG

40 |Weiss Insurance

41 |Hal Kresser Agency

41 |Alexander Insurance

Agency, Inc.

Safety20 | Top 5 Things to Remember for

Long Jump Starter Life


PUBLISHERS

Darian WeaverPresident & [email protected]

Jack HartsfieldVice President & Co-Publisher

[email protected]

__________________________

PRODUCTION

Clint W. CabinessArt Director

Hal K. HuberGraphic Designer

Jill HastyManaging Editor

__________________________

CONTRIBUTING WRITERSLarry AlexanderTravis BarlowDan Messina

Stefanie Williams

Executive and Advertising Offices

P.O. Box 26308Birmingham, AL 35260Toll free: 888-802-8544

Fax: 205-978-1550www.towprofessional.com

Tow Professional is published seven times a year on a bi-monthly basis by Over The Mountain Media, Inc., P.O. Box 26308,Birmingham, Alabama, 35260, USA. Tow Professional is distrib-uted free to qualified subscribers. Non-qualified subscriptionrates are $57.00 per year in the U.S. and Canada and $84.00 peryear for foreign subscribers (surface mail). U.S. Postage paid atBirmingham, Alabama and additional mailing offices.

Tow Professional is distributed to qualified Towing & Re-covery's Top Decision Makers. Publisher is not liable for all con-tent (including editorial and illustrations provided by advertisers)of advertisements published and does not accept responsibilityfor any claims made against the publisher. It is the advertiser’sor agency’s responsibility to obtain appropriate releases on anyitem or individuals pictured in an advertisement. Reproductionof this magazine in whole or in part is prohibited without priorwritten permission from the publisher.

ProfessionalYour Resource for Towing & Recovery

TMLETTER

For a new free subscription, address changes or corrections,

please visit www.towprofessional.comand click on the “subscribe” tab.

P U B L I S H E R S

We traveled to Chattanooga in September for the ceremony of the Wall of the Fallen and induc-tions into the Hall of Fame. This year, there were 34 individuals whose lives were lost and namesengraved on the Wall. When the ceremony began, a hush came over the large crowd and thespeaker had everyone’s full attention. I am not a crying type of guy, but when the first name wascalled with his memorial read and his family came to the podium to accept their rose, a tearrolled down my face as I truly realized the gravity of this event, and we had 33 more to go…

Coming out of the ceremony, we realized that more needs to be done to help promote andsupport the Survivor Fund, the Wall of the Fallen, and the International Towing and RecoveryMuseum. Moving forward, Tow Professional will dedicate more space in the magazine everyissue to help create more awareness for support. We encourage all who read Tow Profes-sional to do your part.

As I awake, I realize it’s Wednesday morning, the election has concluded, birds are singing, andthe Holiday Season is already here. I am supposed to feel a little different; however, nothing haschanged, or has it? I realized long ago that life is what you make of it; you don’t always get a good

hand to play.This great nation was built on the backs of men

and women who would not be denied. I am glad tosay that no matter who is in the White House, cur-rent stock rates, gas prices, etc., I know that mywages and family success are not based on anyman, but the creator of man. Money will be madeand businesses will continue to grow. We just haveto decide that no matter what comes before usduring these trying times, we ourselves will not bedenied.

I was asked when Tow Professionalwasstarted, “Why would you open a towing maga-zine in this market in a down economy?” It’s verysimple; determination, hard work, and passionfor what you do, with focus on the one thatdrives you, will always be rewarded.As we come to the end of our first full year inthe market, we want to thank all our readers,advertisers, and editorial contributors to themagazine. We hope to continue to bring you aquality magazine with information that canhelp your business for years to come.

Darian Weaver and Jack Hartsfield Co-Publishers

November/December 2012

www.towprofessional.com

IndustryNEWST O W I N G & R E C O V E R Y

The museum is proud to announce that we

have successfully completed our 27th An-

nual Hall of Fame Induction Ceremony, and

it was the best attendance in the last 10

years. We inducted 10 outstanding indus-

try leaders and are proud to add them to

our elite group of Hall of Famers.

The following individuals were inducted

on Saturday, September 15, 2012, at the

DoubleTree Hotel in downtown Chat-

tanooga: Robert G. Birrell, Jr. (Kinsman,

Ohio), Paul M. Bressi (Olympia, Washington),

Darrell H. Mansfield (Cheshire, England),

Michael P. McGovern (Knoxville, Tennessee),

Nicholas J. Ovenden (Ashford, Kent, Eng-

land), Alex Robb (Glasgow, Scotland), Jeffrey

P. Roskopf (Menomonee Falls, Wisconsin),

James Satterfield (Sikeston, Missouri),

Robert E. Schatzman, Jr.-Deceased (Spring

Hill, Florida), and Robert Sommers-Deceased

(Canoga Park, California).

The weekend was kicked off with a Hall

of Fame Reunion held at the museum that

was hosted by Jerry Holmes & Dave Jones

and sponsored by Miller Industries. The

turnout for this event was tremendous! The

events continued on Friday evening, with

yet another record crowd for the Friday

Night Fundraising Fiesta that was gra-

ciously sponsored by Jerr-Dan Corporation.

It started as a warm reception for our in-

coming inductees and silent auction, which

was quickly turned into a live auction on

several of the items. On the morning of Sat-

urday, September 15, we also held our 6th

Annual Name Unveiling Ceremony for the

Wall of the Fallen. It was, as always, a

solemn occasion, but the weather was

beautiful as we added yet another 34

names to the memorial wall. The highlight

of the eventful weekend was the Saturday

evening Induction Ceremony that was a

complete sellout, and, despite the full

house, it seems that everyone had a good

time. The closure to the weekend was a

nice breakfast at the DoubleTree that was

co-sponsored by Landoll Corporation and

NRC Industries.

We would like to thank all of our won-

derful sponsors for each event, and we also

send our congratulations to the Class of

2012. If you weren’t in attendance this

year, let’s just say you missed something

special.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


International Towing & Recovery Hall of Fame & Museum2012 Hall of Fame Ceremony Successful

LUBE-A-BOOM, of Indianapolis,

Indiana, celebrates its 10-year an-

niversary. It was founded in Sep-

tember 2002, and the first product

was the original LUBE-A-BOOM.

The following products have

since been added: LUBE-A-BOOM,

LUBE-A-ROPE, DRY-FILM, OPEN

GEAR, CLEAR SILICONE aerosols

and LUBE-A-PIN grease. The most

recent addition is the LUBE-A-

BOOM SPRAY CAN TOOL.

www.lubeaboom.com 317-501-1104

LUBE-A-BOOM

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

IndustryNEWST O W I N G & R E C O V E R Y

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Hino Trucks’ 2013M MY Class 5 195h diesel electric cab-over has beenapproved by the California Air Resources Board and is eligible for theCalifornia Hybrid and Zero-Emission Truck and Bus Voucher IncentiveProject (HVIP).

HVIP is an incentive program created by the California Air ResourcesBoard (ARB) to accelerate the California deployment of hybrid and zero-emission medium and heavy-duty vehicles and vehicle technologies.The HVIP provides vouchers to help California fleets purchase an eligibletruck or bus to further build the market by reducing the cost of these ve-hicles for fleets that purchase and operate the vehicles in the State ofCalifornia. This provides a public benefit by helping commercialize thesetechnologies and support a critical ramp-up in production that is neces-sary to meeting California’s clean air goals.

“California customers will take delivery of the first diesel electric195h vehicles in November,” said Glenn Ellis, Hino Trucks Vice Presidentof Marketing. “It is our goal to help support ARB’s initiative of accelerat-ing the deployment of hybrid trucks. The hybrid upcharge on our 195his only $12,000, so customers who utilize the HVIP can see up to a$25,000 voucher. This means they can purchase a 195h hybrid truckfor less than a traditional diesel truck.”

Hybrid and electric trucks and buses are a fairly new technology andare therefore more expensive than traditional vehicles, especially in the

early market years when production volumes are low. ARB recognizesthat these vehicles have the proven ability to reduce criteria and green-house gas (GHG) pollutants in California and aims to accelerate the pen-etration of these cleaner vehicles to meet state clean air regulations andclimate change goals.

“Incentive programs like HVIP are helping companies develop anddeploy clean technologies throughout California. These advances in af-fordable, energy-efficient technologies will help clean the air and secureour state’s energy future. We congratulate Hino on this certification andencourage fleets to adopt these clean vehicles,” said John Boesel, Presi-dent and CEO of CALSTART, which administers HVIP for the ARB.

For additional information on how to take advantage ofthe HVIP program, visit their website at www.californiahvip.org.

About Hino:Hino Trucks, a Toyota Group Company, assembles,

sells, and services the most environmentally friendly lineup of

Class 5-7 commercial trucks in the United States. In 2012, Hino

introduced its Class 5 cab-over diesel-electric trucks, making

diesel-electric hybrids a viable option in the U.S. commercial

truck industry for the first time. Headquartered in Novi, Michigan,

Hino boasts a network of over 200 dealers nationwide commit-

ted to achieving excellence in customer service and support.

Hino Trucks is the premier medium duty nameplate in the United

States with a product lineup that offers the lowest total cost of

ownership, superior fuel economy, unmatched reliability and

maneuverability, and the most comprehensive bundle of stan-

dard features in the market.

Hino Motors Sales U.S.A., Inc. 41180 Bridge Street Novi, MI 48375 (248) 699-9300www.hino.com

Hino Trucks Approved Voucher Incentive Project (HVIP) > > >


Bilt USA’s Scorpion Stinger Self Loader is all about speed and conven-ience. The best rearward visibility of any self loader on the market com-bined with its extensive reach makes operation easier than ever. Also,the towing operator can chooseto utilize the radio remote con-trols from inside the cab or usethe backup manual controls. TheScorpion is easier to maintainand requires less maintenancewith its superior bushing design

preventing wear and tear. The innovative hose system allows quick andeasy access and is incredibly durable. Greater degree of power tilt range,stylish body design (available in aluminum or steel), and attention to de-tail make Bilt USA’s Scorpion the highest quality self loader and a greataddition to any towing fleet.

© 2012 Bilt USA (980) 321-59254000 Sam Wilson Road, Charlotte, NCwww.biltusa.com

Scorpion Stinger Self Loader

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

www.towprofessional.com | November/December 2012 | Tow Professional 9


TOW TIPST O W I N G & R E C O V E R Y

By Trav is Bar low

My company has been selling insurance to the Towing/Recovery

and Auto Transport Industry for almost 30 years,

www.travisbarlow.com. We have customers all across the U.S., and,

in those 30 years, we have seen incredible changes by the Federal

and State regulators. Insurance companies have made themselves

aware of the information the government collects about how you op-

erate your business. Just a few clicks on the website

www.safer.fmcsa.dot.gov will take them right to the information DOT

Federal/State Regulations &


has collected about your company. They may have more information

than you think, or they may not have gotten around to you yet…but

they will. Count on it!

Here is an example:

I regularly travel from Savannah to my farm in middle Georgia. It is

an hour of interstate driving, and I always pass tow trucks and auto

transporters on my way. I look at each truck to see if they are a cus-

tomer, and, if not, I want them to be. I call my office with the

DOT/MC number on the truck to see if we have them insured. If we

don’t, then I certainly want to let them know that we sell insurance

for their business. This week, I called in a company DOT/MC number

for one of our sales people to follow up. This particular tow truck lead

went to our producer in our Buffalo, New York, office. I got some bad

news when the report came back.

The DOT/SAFER report was very bad!Here is the report taken right off my employee’s email. This is

what she discovered with a few clicks on the DOT site.

1) He has been in business since 06/2010

2) He has had since March of 2011:

a) 3 over weight OOS violations

b) 3 OOS fatigued driver violations 89.5%

c) 1 OOS controlled substances/alcohol violations

under influence four hours prior to driving duty

d) 1 OOS vehicle maintenance violations

It looks really bad, with several OOS (out of service) violations. We

can’t even consider giving this guy a quote. All of our insurance com-

panies go straight to the DOT website to see what information is

available for a tow truck/auto transporter. If, and this is a big if, an in-

surance company offers to quote this guy, his premium is going to be

huge!

The Federal/State officers have become extremely active in

checking trucks and visiting the offices of the owner. Look at the In-

ternet and Google searches for “DOT BASIC,” “DOT SAFER,” “DOT

BASIC Compliance,” and check with your National and State Associ-

ations for more information. You need to know how to negotiate for

lower insurance rates, and you can’t do that if you stink at the DOT

site. Get your loss runs together for the last three years. Go to the

DOT SAFER site and check yourself out. See what the insurance

company will see before they see it. Try to correct as much as possi-

ble.

We insure Towers and Auto Transporters in most states. Call us if

we can help in any way. Phone 800-537-7152 or email info@travis-

barlow.biz. TOW

Travis Barlow is the owner and founder of Travis BarlowCompany, located in Pooler, (Savannah), Georgia. Theyhave been specializing in tow truck/auto transport insur-ance since 1983.


Every November, to round outanother year, we give youour roundup of thehottest products andservices that cameacross our desks frommanufacturers anddealers in the

towing market.This year's list spans an impres-sive amount of categories,including towing software,GPS, damaged vehicle move-ment systems, synthetics,tools, lights, and many others.

This issue should be yourcompany’s wish list going intothe new year, as you continueto evaluate and select productsto help you operate yourtowing facility more effectivelyand efficiently.

In every issue through theyear, every single product orservice we cover in the maga-zine is there because we thinkit's something that you will finduseful, so we're excited abouteach and every one in all of ourissues. Our sole mission is tohelp you make purchasingdecisions, so we're all aboutproducts, all the time. This listreflects the "best of the best."

It is a great time to be anowner of a towing or reposses-sion company, because themarket is overflowing withoptions for great products andservices for your facility.

Here are some of the prod-ucts and services that stoodout to us this year.

TowSpec Mobile(www.towspec.com) — FREE

Make each of your drivers an expert in every typeof vehicle hook-up. TowSpec provides tow limits, hook

and jack points, and manufacturer warnings. Easily searchable — retrieve theinformation by typing all or part of a make, model and/or year of the desiredvehicle.

DA Mobile and DA Driver Apps for Android/IPhone/IPadProper company management is key to survival in today’s competitive, fast-paced business environment. Dispatch Anywhere software enables you to man-age your company from your smart phone or tablet. You're not tied to an officeand/or a laptop. Keep track of jobs from start to finish. Know where your trucksare — all the time. Your drivers can receive calls directly to their smartphones/ta-bles using DA Driver. www.dispatchanywhere.com 866-437-6653

Todd Althouse | Beacon Software, LLC | 440-237-6653, ext.101www.dispatchanywhere.com | www.facebook.com/BeaconSoftwarewww.twitter.com/BeaconSoftware

Garage Style!Moduline has devel-oped a series of high-end aluminum metal

storage and tool cabinets de-signed to fit the needs of professionals and home-owners. The goal at Moduline is to be your choicefor garage and shop organization by providing thehighest quality innovative aluminum storage cabi-nets, tool cabinets, workbenches, and accessories. They have a cabinet system that will be sureto fit your needs and your space. That's the beauty of being modular. Their cabinets are de-signed to fit together the way you want. You can count on Moduline to provide the highestquality, strongest, and most beautiful aluminum cabinets available. Made in the USA, Modulineis America’s Premier Aluminum Cabinet System.

Moduline Cabinets | 888-343-4463, ext. 30 | www.modulinecabinets.com

2012 Top Products


B/A Twist Lock™ Grab HooksPATENT# 7967353Available exclusively through B/A Products distributors,

the Twist Lock™ Grab Hooks have the most secure latchavailable.

• Available in 1/4”, 5/16”, 3/8”, 1/2” and 5/8” sizes • Easy to Install and Easy to Use• Latch Is Pad Lockable • Can be used for a variety of uses B/A - Always Bringing You the “Best Available” Products

B/A Products Co. | 8925 McGaw Court | Columbia, MD 21045-4725Toll Free: (800) 327-3301 | Phone: (410) 381-1700 | www.baprod.com

YOKE SNATCH BLOCKS FROM B/A• Available in sizes from 2 to 20 Ton• Manufactured from the highest quality tensile steel

• 100% Magnaflux tested• Designed with a 4:1 Safety Factor

• Come standard with safety latch & pin• Have bronze bushings and grease fittings for ease of use and extended sheave lifeB/A - Always Bringing You the “Best Available” Products

B/A Products Co. |8925 McGaw Court |Columbia, MD 21045-4725Toll Free: (800) 327-3301 | Phone: (410) 381-1700 | www.baprod.com

B/A Synthetic Winch Lines• SupreemX-12™ made with DYNEEMAP• Lightweight

• Durable & Abrasion Resistant• Safer to Handle than Wire Rope

• Color Coded by Size• No “Memory” Means No Flat Spots or Kinks• Can Be Made to Any LengthB/A - Always Bringing You the “Best Available” Products

B/A Products Co. | 8925 McGaw CourtColumbia, MD 21045-4725Toll Free: (800) 327-330 |Phone: (410) 381-1700www.baprod.com

OIL PAN DAMAGE STOPS HEREFor far less than the cost of a single oil

pan damage claim, the revolutionary PanPillow will virtually remove oil pan damage from

your operation. Made from the highest quality components, thePan Pillow will give you years of worry-free towing. Minute to in-stall, the Pan Pillow is simple to use and the ONLY product on themarket that solves the costly and widespread problem of oil pandamage. Don't wait until your next claim before you introduce thePan Pillow to your operation. For More Info visit www.panpillow.com or call 780-908-6560

Professional


Dangelo’s Custom BuiltMfg., LLC

Dangelo Autobody wasstarted in 1978, starting out asa small, one-man facility thatquickly expanded. By 1980,they entered the towing busi-ness, building their firstwrecker, a Holmes 440. As

time progressed, they expanded into the heavy towing market with aHolmes 600 that they upgraded the booms and added stiff legs. Then,they added a Holmes 750 that was upgraded to a hydraulic integratedwrecker. In 2006, Dangelo’s Custom Built Mfg., LLC was formed, andfull production of heavy tow trucks began. By 2008, the first rotator wasproduced, and, in 2012, the small wrecker line became reality. Theiryears of commitment to the autobody industry have helped them de-sign and build some of the nicest wreckers on the market today, but stillat an affordable price.

Dangelo’s Custom Built Mfg. LLC | 800-540-5151www.dangeloscustombuilt.com or on Facebook

Collins Hi-Speed®DolliesFor 40 years, the unique dolly innova-tions of Collins Manufacturing Corp. arequite numerous. Besides being the first toinvent an articulating dolly that actually lifted acar off the ground, without the aid of jacks, in 1972, thereby changing thetowing industry worldwide, Collins was also first to introduce:• 1977: Safety Ratchets; protects towers from injury while lifting vehicles with dollies

• 1986: Safety Locks; helps prevent dollies from dropping while towing

• 1995: Aluminum Axles; now the industry standard, at only 22 lbs. per axle

• 2000: Greaseable Hubs; more convenient serviceability

• 2006: Aluminum Greaseable Hubs; up to three times lighter than steel hubs

• 2006: Replaceable Components; the only dolly that can be repaired on the spot

• 2006: Lightest-Weight Dolly; as light as 48 lbs. per side

• 2007: Aluminum 8" Wheels; first ever in the world! Five-hole, polished, mags, Cool

• 2009: Two-Toned Zinc Plating; with polished aluminum mag wheels = Eye Candy

• 2010: Square Aluminum Pry Bar; tower input gives back to the industry @ 5.9 lbs.

• 2011: Tow Cradles; From Tow Solutions, transports vehicles without wheels and tires

• 2012: Aluminum Carrier Dolly System; addresses issues of loading cars on carriers

Collins offers the heaviest-duty dollies, rated at 4,280 lb static-load ca-pacity. Between their tried and proven Hi-SpeedPDollies for the highwayand their new patent-pendingCarrier Dolly System, all dolly-towing bases are now covered.

Collins' latest innovation, thealuminum Carrier Dolly System,is quite simple where it solves allthe problems of Carrier loading;all-wheel drive vehicles, hybridvehicles, and electric vehicles, whose wheels are locked by the transmis-sions and won't roll, are now easily moved with the carrier dolly system. The

dolly lifts the vehicle and the aluminumtow bar hooks to the dollies. The winchcable is then hooked to the tow bar,not the vehicle, and pulls the dollies upthe flatbed. The vehicle simply ridesthe carrier dollies. This is especiallyhandy when there is no place to hook

onto various vehicles -- in fact, nothing ever touches the vehicle. With the tow bar inverted and fit-

ted to either of the carrier dollies, itnow becomes a motorcycle dolly forwinching up the carrier, as well.

For vehicles without wheels, theTow Cradle works perfect with thecarrier dollies. Rolling the vehicleup the bed is a far superior systemvs. dragging it up and then back down the bed, damaging both bed andvehicle.

Since experience, good and bad, is the premium schoolmaster, hind-sight truly becomes the best vision forward. With four decades of hindsightand several patents awarded, Collins is the undisputed leader in dynamicdolly design.

Visit www.collinsdollies.com or call 541-774-9220.

BigEasy Lock Out Kit for ProfessionalsSecurity Access to Unlock Cars for Emer-

gencies in Seconds Without Damaging Cars.Tow Drivers unlock cars in seconds without

damaging car doors by using Steck Manufacturing’s BigEasy LockoutTool. Over the last 15 years, this one tool has become the tool of choicefor tow truck drivers. It is simple to use by first inserting the Easy Wedgeinto the top of the door to allow enough room to then insert the BigEasytool to press or hook the door lock from inside the window rather thanusing the door panel. The ease of the BigEasy to open doors from the in-

side the window reduces liabilityissues with traditional lockouttools, which have the potential todisable wiring systems inside thedoor panel.

Also available is the optionalBigEasy Night Light (P/N32933), which is a flexible PVC

suction cup that illuminates the inside of a vehicle at night to allow thetow drivers to locate the vehicle interior door lock or keys while using theBigEasy Lock Out tool or other similar devices to unlock the vehicle.

They also have many accessories to assist the Tower and shops, likethe new 4th Wheel Loader (71480) to assist moving vehicles withdamaged wheels, Tie Rod Pliers (71465), and Tie Rod Coupler (71470)for temporary steering assistance.

Kits and products are available at most truck and parts supply deal-ers, as well as from local tool supply jobbers.

www.steckmfg.com | [email protected] | 800-227-8325

2012 Top Products


Custer Products ExpandingLED Work LightsCuster Products has introduced several newhigh powered work lights to their LITE*IT. The

new lights range from an 8Watt PAR36 replace-ment light to a 9000 lumen 120Watt LED light. “We now have a LED worklight to fit almost any need, helping to make the work environment saferand more productive,” said Brad Custer, president. “We’ve had a tremen-dous response in a short period of time on our new LED work lights.”

Custer Products Ltd has been supplying quality products to the towing,agricultural, trucking, trailer and safety industries since 1993. They currentlysell to a network of customers throughout the US, Canada, Mexico, SouthAmerica, and Europe. Custer Products strives to provide first-class customerservice, quick order fulfillment, and innovative solutions to their customer’sneeds. Call and ask about what’s new at 800-490-3158 or [email protected].

TowMateThe new Power-Link light bars released in2012 eliminate the rats’ nest of wiring re-quired by conventional light bars due to their

2-wire installation. Simply tap into power andground at the light bar and control,with no direct wiring necessary be-tween the two, and enjoy the benefitsof high-intensity LED lighting keepingyou visible to motorists. Functions in-clude traffic arrow, strobe, work lights,S/T/T, and compatibility with TowMate wireless tow lights. Control optionsinclude a module to utilize your in-dash switches, a 6-button control panel,or a single rocker switch with an integrated digital display. Expand your sys-tem using the same Power-Link control for other Power-Link lights such asadditional work lights, 2”/2.5” round markers, 4.5” LED modules, and15.75” LED strips with multiple flash patterns. There are a full range of sizesand colors available. Made in the USA and boasting a lifetime warranty onelectronics and LED’s, it’s no wonder they are becoming the new standard!

Ph: (800) 680-4455 | www.towmate.com

Pierce Arrow Threaded TwistLocks

Pierce Arrow, manufacturer of winchesand recovery equipment, now offers a

threaded twist lock in 5/8”, 1/2”, 3/4” and 1”sizes. Pierce twist locks all have a grease zerk, rubber grip, paintable finish,heavy duty spring, and lock. The threaded locks offer extra versatility andconvenient replacement. Just unscrew the lock with a wrench to replace.Traditional versions required a welder to cut off the lock.

"We decided to add the threads because of a customer’s request,” saidJeff Pierce, Pierce Arrow Inc. president and chief executive officer. “Thesethreaded versions are a natural addition to the line.”

Weldable nuts also accompany the twist locks and are included in thecost of the product. Log on to www.piercesales.com to view the product,or view the installation video at www.youtube.com/piercearrowinc.

Tiger Tool 10102 U JointPuller Tiger Tool’s 10102 is engineered to provide

the ultimate “brute strength” to disassemble themost severely seized driveshaft yokes.

Spicer’s “Life Series”P drivelinebearing cups require up to 5,000 lbs.of force to install. When it’s time to dis-assemble one that’s seized, it requiresup to 25,000 lbs. of force. You don’twant to be without this heavy-duty,one-piece tool!

The 10102 U-Joint Puller hasbeen tested, approved, and recom-mended by the Spicer Universal JointDivision of Dana Corporation.

Tiger Tool 10389 PitmanArm Puller (Sheppard M110)

The New Tiger Pitman Arm Puller isdesigned to easily remove pitman armson Sheppard M110 gearboxes. Thisone-piece design may be used with upto a 3/4-inch impact wrench and ismade of high strength cast steel for highcapacity pulling.

800-661-4661 www.tigertool.com

Professional


LOW LOADER by Detroit Wrecker SalesThe Low Loader has the lowest available load angle of any

flatbed sold in the U.S. period. You can load form as low as 3.5 de-grees or at any angle up to the highest dump angle, 45 degrees.They use the largest pivot pin and bushings of any manufacturer. The

strongest bed in the industry. Nothing in the industry is even close! Many customers over theyears have their Low loader simply remounted on a new chassis. This saves a lot of hard-earnedmoney. No other brand will compete. Their 15,000 lb. beds have been tested by the military withloads over 58,000 lbs. and less than 1\4" deflection.

Detroit Wrecker Sales has operated one of the largest dedicated towing equipment repair fa-cilities in the country. From its huge showroom to massive garage and machine shop, there is nothing DWS cannot repair or fabricate. For three gen-erations now, the staff at DWS has been providing the towing industry with talent and support that is second to none.

They have always operated with the basic idea that if you give your best, your customers will remember. This is what they do. Made in America isnot just a motto, but a way of life there. They are America. Small enough to give personal service, but large enough to provide the quality you deserve,and be there for the long haul. Check out their web site for more details, other equipment, parts, and all your towing and recovery needs.

19630 Fitzpatrick Street | Detroit, MI 48228 | (313) 835-8700 | 1-877-869-0030 | www.detroitwrecker.com

ECM PerformanceECM Performance can restore any Cum-

mins DPF equipped vehicle back to full reliabil-ity with their unique ECM reprogramming

service. Ship them your Cummins ECM and get it back48 hours later for 100% code free operation. They also offer onsite service.

ECM Performance repro-grams or “tunes” Engine Con-trol Modules (ECM’s) for DPFequipped Cummins engines(ISX, ISB 6.7 & ISC 8.3, Pac-car PX6 & PX8) for FordF650 - F750, Peterbilt,Freightliner, Kenworth, Ster-ling Trucks, Thomas Bus andmore.

Are you experiencingclogged/cracked DPF filters; constant cleaning; excessive regeneration cy-cles; reduced power/limp mode; and power de-rating resulting in lost in-come due to your truck’s down time? ECM Performance can make your DPFproblems go away permanently.

In the real world, the regeneration cycles just don’t work, especially inequipment/ machine trucks with long idle times and/or extended PTOmode. A clogged DPF’s can cause diesel soot to backup into the engine,damaging the VGT actuator, turbo, fuel injectors and EGR solenoid. Also, un-burned fuel injected into the exhaust system as part of the regen cycle goesinto the crankcase, contaminating the engine oil.

Shutting off your truck’s regen cycle through ECM reprogramming willmake all your DPF related problems disappear. It is that simple! Get back tomaking money with your truck!

www.ECMperformance.comFor expert, off-road & emergency use only 888-768-2447

Clore AutomotiveClore Automotive presents theJump-N-Carry Model No. JNCAIR,

which combines legendary Jump-N-Carry jump starting performance with the

convenience of an onboard air delivery system. Packed withgreat features, the JN-CAIR sets the standardin multifunctional pro-fessional jump starting.It features exclusiveClore PROFORMERbattery technology,specifically developedfor vehicle jump start-ing applications, deliv-ering high peak power,extended crankingpower, numerousjumps per charge, and a long service life.

The JNCAIR features a built-in charger with automatic charg-ing capability and industrial-grade HOT JAWTM clamps that pro-vide maximum power transfer to the vehicle and easilypenetrate corrosion on vehicle battery terminals for a secureconnection. Its extra-long 68” heavy-gauge cables remain flexi-ble in extreme temperatures and allow ideal unit placementwhile jump starting, and its onboard air delivery system featuresa built-in air gauge, 12 ft. coiled air hose, and screw-on chuck foreasy tire connections.

The perfect combination of power and convenience…theJNCAIR from Jump-N-Carry!

www.cloreautomotive.com | www.cloreinfo.com

2012 Top Products


Matjack HighPressure AirLifting BagsMatjack high pressure

air lifting bags require only 1"clearance and can lift several tons with the touch of abutton. They are primarily used in low insertion situa-tions with heavy weights needing to be lifted, such asbuilding lifting, rescue, load shifts, heavy recovery andmachinery moving, to name a few.

Matjacks unique construction of four full layers ofAramid Fiber per side used primarily in low duty cycleapplications such as rescue or three full layers ofwoven steel per side, used in rugged, demanding,high duty cycle applications, such as building liftingand recovery, both provide for a lifting bag.

Matjack Low Pressure Air LiftingCushions

Matjack low pressure lifting cushions require only1-3 inches clearance and can lift several tons at thepush of a button.

Matjack low pressure lifting cushions work best incantilever or "hinged" style lifts, but can also be usedfor vertical lifting if rigged correctly so lateral move-ment of the weight being lifted is restricted.

Matjack low pressure cushions work on volumerather that pressure to create the lift, working from 8-10 psi depending on the model.

Jumbo Safelift AircushionSlope top cushion leans into the load. Comes with 3foot extensions hose and industrial twist lock cou-pling. Also has grip surfaces on top and bottom toeliminate sliding.

Today, Matjack is still manufacturing and locatedin Indiana, with distribution to over 80 other countriesworldwide and more than 250 dealers.

To see a full line of lifting equipment, logon to www.matjack.com or call 1-800-827-3755 or 1 -800-495-8626 U.S. and Canada.

Lift and TowLift and Tow is a company that has been in the Tow-

ing and Recovery market for 15 years. Company Presi-dent & Owner Cal Roth stated that safety is the upmost

importance and a lot of thought went into making his line of liftsfor his towers.

The Z-series is their top-of-the-linelift. What's so special about the lift andtow system? It is the fastest and most ef-ficient way to get any tow job done. Youcan literally pick up a car in 36 secondsand be on your way. Besides its speedand efficiency, the system can be in-stalled on a large variety of vehicles, andis hardly noticeable, so there is no needto purchase a separate tow truck or rollback; just install it right onto your work truck.

The Z-series has upgraded double wall construction. The power boom is equippedwith 6 function hydraulics and a wireless remote. It allows you to power up or downwhile extending or retracting. When retracted, however, the T-bar extends past thebumper 4-10” (depending on your truck model). This unit is fully self -loading and hasin-cab controls. Once in place, just lift and go!

All units are individually built to specs, tested, and have a full 1-year warranty. Unitcomes with straps and wireless remote.

Lift and Tow | 866-494-6500 | www.liftandtow.com

Zacklift FIFTHWHEELERFeatures and Benefits:Transforming any chassis into a money-making tow truck

ROAD-READY, fully assembled, plumbed and wired

Easily mounts on MULTIPLE TRUCKS

Powerfully Profitable Options:• Winch• Stiff legs• Aerodyne Toolboxes

Engineered for unmatchedWEIGHT DISTRIBUTION: Forwardmounting position, forward most carryingposition, compact fold

VERSATILITY to mount on any chassis make or model80” Tilt RangePowerful BIG ratings: 147” and 40,000 lbs.Drive on and off in minutes, just like a trailer30 years of RELENTLESS focus on QUALITY

Zacklift | 1102 E 1st StreetCle Elum, WA 98922(509) 674-4426 | www.zacklift.com

Professional


Atomic LED Inc.Introducing the Class 8 Light Kit! Class 8 replacement lights for either bullet or square style factory lights. ForPeterbilt, Mack, Kenworth, and many other class 8 trucks.

Atomic LED Inc. | 49 Cedar Swamp Road #12 | Smithfield, RI 02917Telephone: (888) 305-1112 | Email: [email protected] | www.atomicled.com

Atomic LED Roof Lights for Ford Trucks - First Responder SeriesAtomic LED Inc. is proud to introducethe Atomic LED First Responder Series

Roof Lights for Ford Trucks. These runninglights glow amber in normal operation, and, when the strobe func-tion is activated, they will strobe either blue or red.

Atomic LED Inc. | 49 Cedar Swamp Road #12 Smithfield, RI 02917Telephone: (888) 305-1112 | Email: [email protected]

Dynamic FusionDynamic introduced the Fusion, an inte-

grated self loading wheel lift series, on No-

vember 19, 2010, at the American Towman

Exposition in Baltimore. The Fusion features a 5,500 lb. wheel lift ca-

pacity at 80” of wheel lift extension, 25 deg. of negative tilt, a com-

pletely redesigned hose retraction system, and increased “hook-up”

visibility.

Integrating more than just the wheel lift, the team at Dynamic has

designed the Fusion to provide seamless organization of accessory

items. The Fusion has been carefully designed with state-of-the-art vir-

tual prototyping to waste no space, while providing maximum visibility

from the tower’s line of sight. The top loading oversized toolbox offers

plenty of conventional storage. Large side compartments have

enough space to store dollies inside, with available brackets to holster

the dollies on the door for ergonomic, easy removal and stowing. The top loading mid-fender compartment has integrated storage brackets available

for dollie axles and Go-Jaks. The rear box allows “point of use” storage and access of straps, chains, tow lights, and miscellaneous items. This full body in-

tegration, with 8 compartments totaling more than 45 cubic feet of available storage, makes the Fusion the only light duty wrecker to offer towers the

ability to keep all of their equipment secure and out of the elements.

A newly designed self aligning wheel lift, low profile draw bar, easy access valve manifold, all bronze bushings, and multiple grease fitting points pro-

vides a level of robustness and reliability that has enabled Dynamic to offer a 4-year limited warranty, another industry first.

(800) 831-9299 | www.DYNAMICTOW.com

2012 Top Products


BMDLoad capacity:Steel: 14,000 lbs.

Aluminum: 10,000 lbs.

Platform size:Steel: 19’ – 22’Aluminum: 18’ 8” x 8’Floor: Steel: 3/16” Solid Smooth PlateAluminum: 6061-T6 Air Craft GradeSpecificationsCross members:3” 58,000 PSI structural channelTowbar capacity:3,500 lbs ExtendedWheel Lift capacity:3,500 lbs ExtendedWinch: 9,000 lbs, First LayerCable: 50’ 3/8” 6 x 37Standard Equipment• 19’ – 22’ Steel or 19′Aluminum Body (AMD)• 17’ – 19’ Steel or 17’ Aluminum Body (ASB)• 96” Wide Body• Dual Front Lift Cylinders• Extension Cylinder w/ Wear Rings• Tubular Cab Protector• Dual Illuminated Control Panels• 6” Solid Sides• Positive Lock Down System• 12 Tie Down Plates (6 – Aluminum)• Chassis Reinforcing Subframe• 3/4 Length Lift Frame• Full Length Nylatron Side Pads• Reverse Hose Track System• Variable Speed Hydraulic Winch• 50’ Cable• Mud Flaps• 36” x 14” x 16” Tool Box w/ key• Tow Light Socket• Safety Straps and Ratchets• Sealed Wiring Connectors• Factory Pre-assembled and Tested• Complete Installation Hardware

© 2012 Bilt USA | (980) 321-59254000 Sam Wilson Road, Charlotte, NCwww.biltusa.com

Tow truck operators may face se-vere weather, extreme tempera-

tures, or the hazards of routineemergencies. Taking a four-step ap-proach to safety and health manage-ment can minimize the risks.

However, when severe weather strikes — blizzards,

snowstorms, ice storms, or heat waves — or work must be

performed in excessively cold or hot temperatures, operators may

be exposed to a variety of physical and health hazards that, if left

uncontrolled, can result in serious injuries and illnesses. Having

preventive and control measures in place that not only address

the hazards associated with routine emergencies, but also the

potential hazards faced during off-road recovery, towing, and

roadside assistance, are critical.

There is a basic approach in managing employee safety and

health that can be applied to any type of work environment, but is

essential for high-risk operations. It consists of four steps:

identifying hazards, implementing systems to prevent and control

hazards, training employees, and post evaluation and

assessment.

STEP 1: Identify the hazardsBefore hazards can be eliminated or controlled, employers need

to have a good understanding of the risks inherent to the job. Tak-

ing a close look at the tasks involved in towing operations and

identifying the conditions or activities that have the potential to

harm employees is the first step.

To be effective, this analysis should involve the truck operators


By Ste fan ie Will iams

FACINGExtremes:Use a Stepped Approach to

OPERATORSAFETY

since they have a unique understanding of the challenges

encountered while responding to emergencies. Getting

the operator’s perspective on driving on ice and snow,

working near passing motorists, truck operation, or the

overall conditions of the work environment can provide

the insight necessary to prevent or control exposure to the

hazards. It can also help in gaining operator “buy in” once

solutions are identified.

Another effective means to understanding risks is to re-

view accident history. Looking at the factors that led to

near misses, the root causes of accidents, and the types of

injuries or illnesses that occurred can help in setting priori-

ties and implementing new policies and procedures.

STEP 2: Prevent and controlhazardsOnce the hazards are identified, the second step is to

develop and implement a system of controls consisting of

engineering, work practices, and personal protective

equipment.

Engineering controlsThe best strategy is to control a hazard at its source. For

towing operations, this means reducing risk through the

mechanical and safety controls on the tow truck to ensure

that while operators are on a call, the truck does not break

down or expose them to other hazards. Make sure that the

truck is equipped to handle the situations the operator will

be facing (e.g., winter tires). In addition, maintain the truck

through routine, scheduled maintenance, which should be

performed by a qualified mechanic. Taking these

measures can ensure that the truck is reliable and that the

driver safety features are functional.

Work practicesOther measures aimed at reducing operator exposure to

severe weather hazards and temperature extremes take

the form of work practices. Operators need to understand

the importance of using safe driving techniques and

planning for personal safety and emergency response.

Some work practices that could be put into place for


S A F E T Y


operators include the requirement to:

• Visually inspect tires, wipers, lights, and other vehicle components

before responding to a call.

• Acquire a thorough knowledge of the truck and how to

handle it under extreme conditions.

• Plan the travel route.

• Stock the truck with emergency equipment and

supplies (e.g., emergency warning triangles).

• Understand the company’s procedures for

requesting emergency assistance.

• Avoid slips by using care when entering or

exiting the vehicle and looking ahead when

walking.

With regard to temperature extremes, exposure to

extreme cold or hot environments can bring on health

emergencies. To prevent and control these hazards, consider:

• Having an emergency plan in place that specifies what to do if a

worker has signs of heat-related illness or experiences cold-induced

problems.

• Taking steps that help operators become acclimatized (gradually build up

exposure to heat), especially workers who are new to working in the heat or have


been away from work for a week or

more.

• Ensuring operators drink plenty of

water and drink small amounts

frequently.

• Ensuring operators consume warm,

high calorie food in the cold-weather

conditions to maintain energy

reserves.

• Providing operators with frequent

rest breaks out of the cold/heat.

• Rotating workers to minimize

overexertion and heat or cold

exposure.

• Training operators on the signs and

symptoms of heat-related illness and

cold-induced stress.

These types of controls, however, are

normally used in conjunction with other

controls that more directly prevent or

control exposure to the hazard.

Personal protective equipmentAs a last line of defense, personal protective

equipment should be considered since

extreme temperatures can put operators at

risk of hypothermia, frostbite, and heat

illness. It is important to understand that the

effects of exposure to extreme cold or hot

environments cannot always be

determined by the temperature. A person's

sensitivity to cold or hot environments can

be affected by physical factors such as age,

weight, degree of physical fitness,

metabolism, medications, and a variety of

other factors. In addition, environmental

factors such as wind speed, amount of

water in the air, and radiant heat can also

play a role in the stress placed on a person’s

body.

To avoid cold stress, operators should

wear appropriate clothing to protect the

ears, face, hands, and feet in extremely cold

conditions. In addition, make sure that

operators are aware that the type of fabric

used in the clothing also makes a

difference. Cotton loses its insulation value

when it becomes wet. Wool, silk, and most

synthetics, on the other hand, retain their

insulation even when wet.

Other recommended personal

protective measures to consider for

operators exposed to cold environments

include:

• Layering: An inner clothing layer of

wool, silk or synthetic to wick

moisture away from the body. A

middle layer of wool or synthetic to

provide insulation even when wet. An

outer wind and rain protection layer

that allows some ventilation to

prevent overheating.

• Hat or hood, since up to 40% of body

heat can be lost when the head is left

exposed.

• Waterproof, insulated boots or other

S A F E T Y


appropriate footwear.

• Cold weather gear, such as extra

socks, gloves, hats, jacket,

blankets, a change of clothes, and

a thermos of hot liquid.

• Monitoring of physical condition.

When facing extreme heat, consider

equipping operators with water, air, or

ice-cooled garments to keep the body

from overheating.

And, to protect operators from

passing motorists, personal protective

equipment in the form of high-visibility

apparel is critical, especially in severe

weather when visibility is greatly

diminished. Equipping operators with

vests made of retroreflective material —

consisting of orange, yellow, white, silver,

yellow-green, or a fluorescent version of

these colors — or other high-visibility

apparel can help in alerting passing

motorists to their presence within the right-

of-way of traffic.

Again, developing and implementing a

system of control can be effective in

preventing or correcting exposure to

existing and potential hazards;

however, it is dependent on the

operator’s ability to recognize danger

and to take the appropriate

protective measures, and this

requires training.

STEP 3: TrainingEffective communication is essential

in getting operators to “see” the haz-

ards before responding to a call and

at the emergency site. Oftentimes,

this takes the form of training. When

addressing the hazards associated

with severe weather and tempera-

ture extremes, it is important for op-

erators to recognize the danger signs and

know how to handle exposure.

Cold stressIn cold temperatures, a body begins to lose


heat faster than can be produced. Pro-

longed exposure to cold will eventually use

up the body's stored energy. The result is hy-

pothermia, or abnormally low body temper-

ature, which is particularly dangerous

because a person may not know it is hap-

pening and will not be able to do anything

about it. Symptoms of hypothermia can

vary depending on how long you have been

exposed to the cold temperatures.

Early symptoms consist of:

• Shivering

• Fatigue

• Loss of coordination

• Confusion and disorientation

If there are signs of hypothermia, the opera-

tor should take the following steps:

• Alert the supervisor and request

medical assistance.

• Get into the truck and run the heat,

or move into a warm room or shelter.

• Remove wet clothing.

• Warm the center of the body first —

chest, neck, head, and groin — using

an electric blanket, if available; or use

skin-to-skin contact under loose, dry

layers of blankets, clothing, towels, or

sheets.

• Drink warm beverages to help in-

crease the body temperature, but not

alcoholic beverages.

• After body temperature has in-

creased, stay wrapped in a warm

blanket, including the head and neck.

Another health risk operators face is

frostbite. Frostbite causes a loss of feeling

and color in the affected areas. It most often

affects the nose, ears, cheeks, chin, fingers,

or toes. Frostbite can permanently damage

body tissues, and severe cases can lead to

amputation. In extremely cold temperatures,

the risk of frostbite is increased in people

with reduced blood circulation and among

workers who are not dressed properly.

Symptoms of frostbite include:

• Reduced blood flow to hands and

feet (fingers or toes can freeze)

• Numbness

• Tingling or stinging

• Aching

• Bluish or pail, waxy skin

Operators suffering from frostbite

should:

• Get into the truck and run the heat,

or move into a warm room or shelter.

• Unless absolutely necessary, do not

walk on frostbitten feet or toes — this

increases the damage.

• Immerse the affected area in warm,

not hot, water (the temperature

should be comfortable to the touch

for unaffected parts of the body).

• Warm the affected area using body

heat; for example, the heat of an

armpit can be used to warm frostbit-

ten fingers.

S A F E T Y

S A F E T Y


• Do not rub or massage the frostbit-

ten area; doing so may cause more

damage.

• Do not use a heating pad, heat lamp,

or the heat of a stove, fireplace, or ra-

diator for warming. Affected areas

are numb and can be easily burned.

Heat stressAt the other extreme is heat illness. Al-

though there are many heat-related ill-

nesses that can result from operator

exposure to the heat, a common illness is

heat exhaustion. Heat exhaustion is the

body's response to loss of water and salt

from heavy sweating and symptoms in-

clude headache, nausea, dizziness, weak-

ness, irritability, thirst, and heavy sweating.

Operators suffering from heat ex-

haustion should:

• Take a break and rest inside an air-

conditioned truck or building.

• Drink plenty of water or other cool

beverages.

• Use cold compresses/ice packs.

• Call for help. Medical evaluation or

treatment may be needed if signs or

symptoms worsen or do not improve

within 60 minutes.

• Possibly not return to work that day.

Making operators’ job conditions as

safe as possible is the foundation to pre-

venting and controlling hazards.

STEP 4: Post evaluationand assessmentThe last step is the evaluation and assess-

ment of the system. From a hazard stand-

point, monitor injury records and hazard

reports for trends in order to identify areas

that need improvement. Audits should also

be performed to make sure that the ap-

proach to protecting operators is effective.

This involves looking at the strengths and

weaknesses of the system and determin-

ing whether or not specific objectives have

been met. A thorough assessment and fol-

low-up underscores management’s com-

mitment to safety.

BOTTOM LINEAlthough responding to emergencies is a

typical occurrence in a day in the life of a

tow truck operator, injuries and illnesses

must not be. Whether operators face se-

vere weather, extreme temperatures, or

the hazards of routine emergencies, tak-

ing a four-step approach to safety and

health management can minimize the

risks. TOW

Stefanie Williams is an associate editor

with J. J. Keller & Associates, Inc. in

Neenah, Wis. Contact her at

[email protected] more infor-

mation on J. J. Keller & Associates, visit

www.jjkeller.com.

28 Tow Professional | November/December | www.towprofessional.com

As the owner of your company, you are au-tomatically appointed the leader. Somepeople wear the hat well, and others

struggle with the role. Even the successful leadersof their companies can fall on hard times if theyare not prepared. That’s what we are going to talkabout in this article.

I want you to make a list of three things that got you where

you are today. It might be a big contract you signed, or a sales-

person you may have hired, or even a decision you made to ex-

pand your business. It could also be things you did wrong that

put your company in a bad position.

Good or bad, you can’t stand still and celebrate how well your

company is doing. You can’t look at your business and say you

Leadership,

By Dan Messina


don’t have to change, because you do. Times are changing, and it’s

up to you to change with them.

The same applies if you are in a bad position. Take steps to make

a change. Ask someone in the business who does not work with you

and can offer a different perspective. If you made mistakes, admit

them and move on. If you are successful, build off that success and

don’t just sit on it.

If you are sitting on top of the world and you feel alone, it’s be-

cause you lost your following. When leaders lose touch with their

employees, they become ineffective. Start to connect with your em-

ployees and listen to what they are saying. Leadership has nothing to

do with the decisions you make. Leadership has everything to do

with the influence you have on others.

One of the pitfalls to avoid is losing your employees’ trust. It all

comes back to who you are. My company was successful because

my employees trusted me. They didn’t always agree with some of

my decisions, but I was consistent. My wife would tell me, “Don’t do

business with anyone you can’t trust.” She was right, and I continue

to use this advice regularly.

The PitfallsHere are a few tips to

become trustworthy:

1. Value character more than success.

2. Share your goals more than your personal agendas.

3. Avoid company politics.

4. Do what is right regardless of what it may cost.

5. Be accountable to others.6. Treat others like you would like to be treated.

30 Tow Professional | November/December | www.towprofessional.com

When you are setting goals for the com-

pany, be realistic. When you come up to bat

and you think, “All I have to do is hit a home

run and we will win the game,” but the real-

ity is you’ve never hit the ball 350 feet be-

fore, so how can you win? Even the major

leaguers don’t hit a home run every time at

bat.

Make realistic goals the foundation of

your company. Build that foundation on

three levels of achievements:

• What we have to achieve (How many

tows a month do I need to pay my bills?)

• What we think we will achieve (Is there

anything happening this month that will

keep me from towing as many cars as I

did last month?)

• What we hope to achieve (At the be-

ginning of every month the counter

goes to zero. What can I do to make

sure we have what we need to achieve

our goal?)

It’s vital that you see the big picture for

your company. What seems so necessary

today may not be as desirable tomorrow. If

you are having problems, seek help from

successful leaders.

Question of the WeekHow do my employees perceive me as a

leader?

Some basic questions to ask yourself:

1. Is it my way or the highway?

2. Do I listen to others?

3. Do I admit mistakes?

4. Am I willing to change?

5. Am I afraid to change?

6. Do I think I don’t have to change?

7. Does my customer know who I am?

8. Does my character influence my

customer?

9. Do I care how I am perceived?

10. What steps are necessary for me to

change?

11. When was the last time I talked to

anyone about my business?

Evaluate your character. Your company is

who you are; don’t be afraid to change.TOW

Dan Messina can be reached online at

www.danmessina.com.

Jack Welch’s six rules forsuccessful leadership are:1. Control your destiny or someone else will.

2. Face reality as it is, not as it was, or you wish it were.

3. Be candid with everyone.

4. Don’t manage, lead.

5. Change before you have to.

6. If you don’t have a competitive advantage, don’t compete.

Leadership, The Pitfalls



Because the towing industry is spe-cial, its insurance needs are, too.With towers not only needing to

meet state regulations, there are Munici-palities, Motor Clubs, and contracts re-quiring specific coverages and limits. It iswise to review your coverage(s) with youragent to ensure that you are properly cov-ered.

AUTO LIABILITYThe limit of liability you need is determined by such

things as what state you are located in, as well as

the requirements of your customers, motor clubs,

municipalities, and the type of towing you are per-

forming. Federal law specifies that if you cross a

state line for non-exempt tows, you must carry a

minimum of $750,000 coverage and have a

Form MCS-90 attached to your policy.

DO YOU HAVE THE RIGHT

COVERAGE?By Larr y Alexander


If you cross state lines for any reason, we recommend that you

carry the MCS-90. Auto Liability will provide coverage for your legal li-

ability for “bodily injury or property damage” to others arising out of

the operation of your wreckers and other scheduled vehicles on the

policy.

GENERAL LIABILITYGeneral Liability is typically equal to the Auto Liability limit and pro-

vides coverage for liability arising from operations other than that of

your scheduled autos. Some examples would be:

• If a customer slips and falls at your shop, lot, or office.

• You change a tire and the lug nuts become loose and cause in-

jury or damage.

• You are jump starting a vehicle and hook it up improperly, causing

the battery to explode and injure your customer or a bystander.

AUTO PHYSICAL DAMAGEAuto physical damage on your unit can be covered one of two ways

depending on the insurance company used. “Stated Amount” will

pay for damages up to that amount but will not exceed the actual

cash value of the vehicle. You do not want to overestimate or under-

estimate the value of your vehicle; otherwise, you will pay for cover-

age that is not available or you could receive less money than the

unit is worth in the event of a total loss. If your insurance is based on

“Actual Cash Value,” the policy will pay for damage up to the actual

value of the unit at the time of loss.

GARAGEKEEPERS’ Garagekeepers’ liability provides “physical damage” coverage for

You do not want to overestimate or underestimate the value of your vehicle;otherwise, you will pay for coverage that is not available or you could re-ceive less money than the unit is worth in the event of a total loss.



COVERAGE?


autos in your custody other than on your wrecker or roll-

back, typically at your storage lot. There are three forms of

garagekeepers’ coverage: “Legal Liability,” “Direct Pri-

mary,” and “Direct Excess.”

Dependent upon on what type of garagekeepers’ cov-

erage your policy contains will determine how and if a

claim is paid. Most insureds purchase the “Legal Liability”

coverage, which provides coverage for damages that you

are legally liable for (i.e., you were negligent).

“Direct Primary” provides that your policy pay for

damages to the vehicle regardless of fault even if there is

other insurance on the damaged unit.

“Direct Excess” provides “legal liability” coverage but

will also pay for damages in which you were not negligent

even if there is no insurance on the damaged vehicle.

With Direct Primary or Direct Excess, a deductible will

apply regardless whether you were at fault, and the loss will be re-

flected on your loss history.

ON HOOK/CARGO

On Hook/Cargo limits will depend on your operation and the items

you are hauling. If your policy is not written correctly or if your policy is

limited to “autos” or “vehicles,” then there is no coverage for items

such a piece of machinery (i.e., an air compressor). It is best to review

with your agent to verify exactly what type of “Cargo” is covered by

your policy.

UNINSURED/UNDERIN-SURED MOTORISTUninsured/Underinsured Motorist provides

coverage when your scheduled vehicle is

struck by a motorist who has no liability cover-

age or, in some states, does not have enough

coverage to cover the damage for injuries sus-

tained. This coverage varies from state to state.

The coverage may be rejected in some states,

but it requires the signature of the insured on a

form provided by the insurance company.

PERSONAL INJURY PROTECTION (PIP)/MEDICAL PAYMENTSThis is a form of insurance that generally pays

for damages suffered while in a covered vehicle

regardless of fault. NOTE: Coverage varies

greatly by state.

The coverages outlined above are the most

common, but, as pointed out by Jason Banis of

“Banis Towing” in San Antonio, Texas, it is the

not-so-obvious items that the insured fails to

cover or assumes is covered.

As an example, Banis refers to the equip-

ment he carries in his truck. Unless the insured

has an “Equipment Floater” policy, these items

would not be covered should they be stolen or

destroyed.

In addition, equipment such as airbags,

compressors, lifts, and other unattached equip-

ment can be covered by the floater. He recom-

mends finding an experienced agent in towing

insurance to review your operations and deter-

mine what coverages are needed to best pro-

tect your business. TOW

NOTE: THIS IS MEANT TO BE A GEN-ERAL OVERVIEW OF COVERAGES AVAIL-

ABLE. IT IS NOT TO BE CONSIDERED AN

INSURANCE POLICY OR CONTAIN LEGAL

ADVICE.

Larry Alexander of Alexander Insur-ance Agency has been writing towinginsurance in Texas and the surroundingstates for over 35 years. Larry has seenthe many changes to the towing indus-try and is familiar with the numerous re-quirements set on the towers by thestate, insurance companies and thecompanies they tow for.



COVERAGE?

Weare a cut above the rest when itcomes to claims. The Hal Kresser

Agency has years of experience dealing with avariety of claims and issues surrounding them.Our experience has saved our clients thou-sands of dollars on chargeable accidents.How, you may ask? We have the experience toaccurately evaluate the accident detailsthrough years of accident investigation and in-surance claims experience.

In this particular accident, our client wasaccused of backing into the roadway and intothe path of an oncoming vehicle. Our sceneevaluation revealed that the impact point wasapproximately 6 ft. into the driveway, not thestreet as stated in the police report. We alsocontend that speed was a major factor, as indi-cated by the damage to the windshield postand particularly the door post that was rippedfrom the floor. At the time of the accident, thetraffic was very heavy, and this section of theroadway was a construction zone. The otherdriver was stopped at a traffic light 150 ft.from the impact point. Was there a reason forspeeding? We believe so. It appears he mayhave been fleeing from another accident. Theevidence as seen in the photo below was the

damage to the front bumper and reinforce-ment. The bumper did not contact the rollback, so where did the bumper damage comefrom?

The other insurance company disagreedand took the case to arbitration. The arbitratorsfound on behalf of our client based on the evi-dence we provided to the claims department.Our client got his deductible back and has nochargeable accident. TOW


This is the official accident report. Thereare 14 errors, including the impactpoint. Would your agent know that?

WHERE WE MAKE THE DIFFERENCE

Austin Insurance has specialized in Towing & Recovery insur-ance since 1991, and they are dedicated to quality service. Byworking with many different companies, they can offer a com-petitive insurance package. No matter if you own one truck or30, are located on the East coast or the West, they are willing tofulfill your insurance needs.

Austin Insurance, Inc. has specialized in providing coverage fortowing operations for many years. They have many companiesto offer comprehensive packages to provide protection for all as-pects of your business.

Austin Insurance, Inc. provides repossession insurance at af-fordable rates, including "wrongful repossession," hold harmless,

and employee bonds.They also offer the following other coverage’s. Please contact

them for further information or with any questions you may have.

• Auto Transporters• Trucking Insurance• Motor Truck Cargo• Salvage/Recyclers• Pollution Coverage• Umbrella• Workers Compensation• Bonds

At Austin Insurance, Inc., "We'll come see you" isn't just a catch-phrase. They want to provide you with not only insurance, but afull understanding of your coverage's, and they will do all that theycan to make that happen, including coming to see you! TOW

Austin Insurance, Inc.Rob Austinwww.wreckerins.com Phone: 270-444-6818Toll Free: (800) 548-7539


company spotlight

ATIG is a full-service Inde-pendent Insurance Agencydedicated to serving the needs of towing,

repossession, auto transporters, and

other commercial transportation busi-

nesses throughout the county. They pro-

vide customized insurance options to

even the most unique situations, and they

pride themselves on outstanding cus-

tomer service.

The ATIG Advantage:ATIG is an Independent InsuranceAgency, which means they represent sev-

eral insurance companies who specialize

in your kind of business. This

allows them to offer the best

price and coverage for your

unique business risks.

ATIG has knowledge aboutyour industry. Since 2001, they

have been specializing in tow-

ing, repossession, and other

commercial auto insurance.

ATIG offers superior customer servicesand claims handling. They understand

the importance of prompt and courteous

service. TOW

For more information or to receive a

free, no-obligation quote, please con-

tact them at (407) 472-9600 or toll-

free at (877) 933-2550. Stay on the

road and on the go with ATIG.

Primary Auto Liability, Physical Dam-

age, Drive Away Coverage, On Hook

Coverage, Hired/Non-Owned Auto,

Transport & Dealer Tags, Garagekeep-

ers Legal Liability (direct primary), Gen-

eral Liability (including wrongful

repossession)


company spotlight

ATIGAmerican Trasportation Insurance Group

Cindy Horn, Janice LaVitte, and Bryan Westfall

are a unit at Weiss Insurance that special-

izes in various transportation risks.

They design your insurance policy

to fit your insurance needs. Not all

risks are identical; years in busi-

ness, your own loss experience,

driver experience, and type of busi-

ness will affect your insurance cost.

They understand your business and

your business needs. They wear many hats as

independent agents, representing various insurance

companies, which allow them to “design” a policy for you. Towing,

Transportation, Repossession, Cargo, Excess Cargo, Garage and or

Repair Facilities, and Auto Sales are some of the types of business

that they write. They have markets for worker’s compensation,

group health, property, general liability, and personal insurance.

They are an “all lines” independent agent agency. TOW

Toll free (866) 377-4674

Cindy (636)534-7226

Janice (573)547-7782

Bryan (636)534-7239

Fax (636) 534-7926


company spotlight

"As the owner of my own business, I ap-preciate getting good service when doing business with

another company. Since switching my business insurance overto Weiss Insurance, I have had nothing but outstanding service from

not only Mark Weiss, my agent, but also his entire office staff. They fol-low through on everything they say that they will do, and that means alot in today's business world. It's good to do business with an

agency I can trust to take care of my insurance needs."– Lance Sutton, Certified Collision Centers

WEISS Insurance

As owners of the Hal Kresser Agency lo-cated in Hamilton, Ohio, my wife, Denise, and I have builtan agency specializing in insurance for the Towing, Auto Body,and Garage industries. We have recently expanded our operationto include seven states and continue to expand our territory. Having a background that includes being a former police offi-

cer, tow truck operator, and the product of a family-owned autobody shop, it was only logical to draw upon my past experiencesin accident investigations and the auto service industries, so,upon my retirement, I founded the Hal Kresser Agency.During my career in police work, my specialty was accident

investigations, which allowed me to investigate all varieties ofinsurance claims, and my experience in this arena, as well as myexperience towing and repairing cars, is an asset my agencyprovides our customers that is unique to the industry. We arewilling to get involved in claims investigations to ensure our cus-tomers’ claims have the appropriate outcome. I also know howthe tools you use work and make sure you and your business

are properly insured.I am also a member of the Towing and Recovery Association

of Ohio and currently serve as the Region 8 President. I havepulled a few heads, sprayed a little paint, and drove some oldwreckers, and our approach to insurance is simple: “We need tounderstand your business to offer the appropriate coverage atthe lowest price.” TOW

513-942-5770

www.hallkresseragency.com

Larry and Cally Alexanderestablished AlexanderInsurance Agency in 1975in San Antonio, Texas.The agency was started as a tra-

ditional multi-line agency, con-

centrating on small businesses,

including some local towing

companies. The agency recog-

nized this unique class of auto in-

surance that required special coverages.

Over the next several years, AIA, Inc.

carved a niche into the towing and recov-

ery insurance industry and currently

serves hundreds of the finest towers

throughout the United States.

Alexander‘s reputation for knowledge

and expertise in the specialized market of

tow truck insurance combined with their

exceptional customer service has estab-

lished them as a recognized leader in the

industry. With dedicated agents, Leslie

Thiele, with 10 years in towing insurance,

and Rachel Herrera, with 20 years in com-

mercial insurance, they are able to re-

spond quickly and competently.

Their foundation for over 35 years is

based upon three principles:

Commitment: They are dedicated to the

tow truck insurance industry.

Service: They believe outstanding cus-

tomer service is essential to establish per-

sonal relationships with clients.

Integrity: They believe in being honest

and straightforward with their customers.

They say what they mean and mean what

they say. Their reputation is important to

them, and they are not willing to compro-

mise their principles in order to make a

sale. TOW

800-950-7911

www.towagent.com

[email protected]


company spotlight

GARAGE, BODY SHOP &TOW TRUCK INSURANCEFrom an Agency You Can TrustBy Hal Kresser

Alexander INSURANCE AGENCY, INC .

company spotlight

HOOKEDUPProfessionalYour Resource for Towing & Recovery

TM

HOOKEDUPProfessionalYour Resource for Towing & Recovery

TM

Quickly and easily chain up sus-

pended tractor axles when performing a

rear tow. The Ultimate axle chain was

designed to save you time and money

and keep you safe. Simply pass the 8” J

hook between the frame rail and the

tires and hook it under the axle or a

weight bearing suspension bracket, and

then take one of the grab hooks on the

top of the chain and “grab” the frame

rail. Now use the second Grab hook to

shorten the chain to take as much slack

out of the chain as you can. When you

lift the rear of the road tractor, the most

“drop” would be the length of one chain

link. No more crawling under the truck

in the snow, mud, sand, or rain to pass a

10’ chain through and then have to use

a binder to hold the suspension up.

B/A Products Co.8925 McGaw CourtColumbia, MD 21045-4725Toll Free: (800) 327-3301Phone: (410) 381-1700www.baprod.com

THE “ULTIMATE” AXLE CHAIN QUIKBINDER™ PLUS • Has a 3 position pawl that offers the userthe choice of ratchet extension, ratchettake-up or a free spin setting for fast ad-justment allowing the load to be securedin half the time of a regular binder.

• Vinyl coated barrel for strong, comfort-able grip.

• Folding handle makes it a safer and moreconvenient alternative to standardbinders.

• Can be padlocked to deter tampering.• Heat treated and proof tested withforged heat treated hooks.

• WLL is permanently marked on the han-dle for easy identification.

• Can be used with Grade 70 or Grade 80Chain.

Available through B/A Products Distributors Worldwide

Multi-function LED Light Bar w/ Controller

STR56AAC

• 56" long w/ 18 Amber (4) diode LED modules

• 6 strobe flash patterns including traffic control right to left,

left to right & center out

• Control box included

• Permanent mount hardware included

Multi-function LED Light Bar w/ Controller

STR51AAC

• 51" long w/ 18 Amber (4) diode LED modules

• 6 strobe flash patterns including traffic control right to left,

left to right & center out

• Control box included

• Permanent mount hardware included

www.Custerproducts.com800-490-3158

STR56AAC

STR51AAC42 Tow Professional | November/December 2012 | www.towprofessional.com


Tiger Tools 90150 King Pin Press The new Tiger King Pin Press generates 46,000 Lbs. of force

and weighs only 30 Lbs.!

At over 75% less weight than their closest competitor, the

Tiger King Pin Press provides a much more effective and user-

friendly design for ease of use, requiring only one technician

to operate!

Incorporating the use

of a single 1 1�4” forcing

screw, anti-torque arms

prevent twisting of the

main body, while apply-

ing extreme forces via an

impact wrench.

It is designed for use

on straight and tapered kingpins, and will accommodate sizes

from 7/8” to 2 5/32” kingpins.

800-661-4661www.tigertool.com

Pierce Winch PackagePierce winches are the perfect complement to any light to

medium duty wrecker. This priced-to-save winch package comes

with the Pierce hydraulic worm gear winch with cable, angle

mounts, and roller guide. The PS654-11HK winch offers 9,000

lbs. of pulling power with 125' of 3/8" aircraft grade cable on an

11" drum. For only $1,190,

this winch package won't

last long, so call Pierce

Sales at 940-538-5643 or

visit them on the web at

www.piercesales.com.

Tabitha Pierce, Marketing Director

Pierce Arrow Inc. dba Pierce Sales

549 U.S. HWY 287 S., Henrietta, Texas 76365

800-658-6301 toll free • 940-538-5643 phone

940-538-4382 fax • www.piercearrow.us

www.youtube.com/piercearrowinc • www.piercesales.com

With the

innovation of the

LCG (low center

of gravity) bed,

towers had to

compromise: give

up their top tray

or have their

toolbox too low to

the ground. With

The Streamliner, you can have it all! Top Tray and comfortable

ground clearance. First tool-box of its kind, The Streamliner is

custom designed to your specifications, and each box comes

standard with power door locks, so you can lock and unlock

the box from the cab. The Streamliner is constructed of all

aluminum and stainless steel and features rounded edges,

giving it extra strength and aerodynamics.

• The stainless steel door is tension chain mounted, not cable

mounted. Cables can snap, break and fray. Chains are long

lasting and durable.

• Drain holes in the box eliminate any standing water,

keeping gear dry.

• The single latch door makes it easy to access.

• This box has the option to house 3 fuel can racks!

• The Streamliner comes standard, with DRI-DEK.

• 5 YEAR WARRANTY INCLUDED!

SIZES: AVAILABLE IN 3 SIZES:

-48"L x 21"D x 18"H (22"H with Tray)

-60"L x 21"D x 18"H (22"H with Tray)

-72"L x 21"D x 18"H (22"H with Tray)

Your valuables are safe in the top tray because it is only

accessible while the bed is up, giving you ultimate peace of

mind.

Fleet Sales West, LLCGolden West Towing Equipment, LPChevron West (A Div. of West Coast Towing Equipment, LP) Experienced. Quality Assured. Innovative.www.fleetsaleswest.com • 503-840-8896

Fleet Sales West, Chevron West And Golden West Are Proud To Announce The Most State Of The Art Tool-Box To Hit The Towing Industry, Ever.


DealerPlace


DealerPlace

MarketPlace



MarketPlace


ProfessionalYour Resource for Towing & Recovery

TM

Alexander Insurance . . . . . . . . . . . . .34

ATIG . . . . . . . . . . . . . . . . . . . . . . . . . .39

Atomic Led . . . . . . . . . . . . . . . . . .19, 46

Austin Insurance Agency . . . . . . . . . .38

BA Products . . . . . . . . . . . . . . . . . .9, 46

Beacon Software . . . . . . . . . . . . . . . .46

Bilt USA Manufacturing . . . . . . . . . .IBC

Blades Tow Right . . . . . . . . . . . . . . . .46

Bowers Group . . . . . . . . . . . . . . . . . .48

Clore Automotive . . . . . . . . . . . . . . .36

Collins Dollies . . . . . . . . . . . . . . . . . .39

Custer Products . . . . . . . . . . . . . . . . .37

CW Mill Equipment Co. . . . . . . . . . .34

Dacotah-Walsh Tire Inc. . . . . . . . . . .47

Dangelo’s Custom Built Mfg, LLC . . . . . . . . . . . .25

Detroit Wrecker . . . . . . . . . . . . . . . .11

Direct Equipment Supply . . . . . . . . . .46

Dual-Tech . . . . . . . . . . . . . . . . . . . . . .45

Dynamic . . . . . . . . . . . . . . . . . . . . . .IFC

ECM Performance . . . . . . . . . . . . . . .37

Flash Equipment . . . . . . . . . . . . . . . . . .5

Fleet Sales West . . . . . . . . . . . . . . . . .44

Florida Wrecker Sales . . . . . . . . . . . .44

Goodyear . . . . . . . . . . . . . . . . . . . . .44

Hal Kresser . . . . . . . . . . . . . . . . . . . . .47

Heavy Duty Towing Equipment . . . . . . . . . . . . . . .35

Insight USA . . . . . . . . . . . . . . . . . . . . .19

Lift and Tow . . . . . . . . . . . . . . . . . . . .23

Lube-A-Boom . . . . . . . . . . . . . . . . . . .47

Marking Pen Depot . . . . . . . . . . . . . .47

MatJack . . . . . . . . . . . . . . . . . . . . . . . .26

Metro Lift . . . . . . . . . . . . . . . . . . . . . .30

Mfr. Express . . . . . . . . . . . . . . . . . . . .38

Miti Mfg Co . . . . . . . . . . . . . . . . . . . .47

Moduline Cabinets . . . . . . . . . . . . . . .46

NA Bancard . . . . . . . . . . . . . . . . . . . . .7

Next Generation Tool . . . . . . . . . . . .47

Pan Pillow . . . . . . . . . . . . . . . . . . . . . .47

Pierce Sales . . . . . . . . . . . . . . . . . . . . .33

Progressive Platforms . . . . . . . . . . . .BC

Real Power . . . . . . . . . . . . . . . . . . . . .31

Ricky’s Truck . . . . . . . . . . . . . . . . . . . .10

ROI . . . . . . . . . . . . . . . . . . . . . . . . . . .47

RV Wheel . . . . . . . . . . . . . . . . . . . . . .47

S&J Metal Mfg., Inc . . . . . . . . . . . . . . .40

Sovereign . . . . . . . . . . . . . . . . . . . . . .21

Specialty Vehicle & Equipment Funding . . . . . . . . . . . . . . . .1

Steck Manufacturing . . . . . . . . . . . . . .36

Summit Truck Equipment . . . . . . . . . .44

Tiger Tool . . . . . . . . . . . . . . . . . . . . . .29

ToolTopia . . . . . . . . . . . . . . . . . . . . . . .9

Tow Connections . . . . . . . . . . . . . . . .47

Tow Museum . . . . . . . . . . . . . . . . . . .40

Towmate . . . . . . . . . . . . . . . . . . . . . . .24

Towtruckinsurance . . . . . . . . . . . . . . .48

Track What Matters . . . . . . . . . . . . . . .2

Travis Barlow Insurance . . . . . . . . . . .47

Twin State Equipment . . . . . . . . . . . .22

VTS Systems . . . . . . . . . . . . . . . . . . . .47

Wall of the Fallen Survival Fund . . . .27

Weiss Insurance . . . . . . . . . . . . . . . . .46

Zacklift . . . . . . . . . . . . . . . . . . . . . . . .46

COMPANY PG COMPANY PG COMPANY PGADVERTISERINDEX

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Documents

Tow Professional