Tow Professional

2 Tow Professional | Volume 2 Issue 5 | www.towprofessional.com

IN EVERY ISSUE

4 | Publisher Letter 40 | HOOKED UP

6| ON CALL 24/7 TO GO ALL DIGITAL

6| FlowStop

8| Ohio Power Systems

8| Tired of Chasing Paper?

10| Cummins & Paccar DPF-SCR Equipped Diesel Trucks Can Now Run 100% Code Free on High Sulfur Diesel Fuel

12| Wall of the Fallen Honorees

CONTENTSVolume 2 • Issue 5 2013

www.towprofessional.com

T O W P R O F E S S I O N A L

IndustryNEWS

2013 Buyer’s Guide Companies26 | Company Listings

2013 Buyer’s Guide Categories38 | Category Listing

24 | Successful Trade Show Selling

Fuel 4 thought

LubetAlk

14 | Get the Right Oil

18 | How to compete in your market

4 Tow Professional | Volume 2 Issue 5 | www.towprofessional.com

PUBLISHERS

Darian Weaver

President & Co-Publisher

[email protected]

Jack Hartsfield

Vice President & Co-Publisher

[email protected]

__________________________

PRODUCTION

Clint W. Cabiness

Art Director

Hal Huber

Kattie Spence

Graphic Designers

Jill Hasty

Managing Editor__________________________

CONTRIBUTING WRITERSD.J. Harrington

Dan Messina

Dan Watson

Executive and Advertising Offices

P.O. Box 26308Birmingham, AL 35260Toll free: 888-802-8544Fax: 205-978-1550


Tow Professional is published nine times a year by OverThe Mountain Media, Inc., P.O. Box 26308, Birmingham, Alabama,35260, USA. Tow Professional is distributed free to qualified sub-scribers. Non-qualified subscription rates are $57.00 per year inthe U.S. and Canada and $84.00 per year for foreign subscribers(surface mail). U.S. Postage paid at Birmingham, Alabama andadditional mailing offices.

Tow Professional is distributed to qualified Towing & Re-covery's Top Decision Makers. Publisher is not liable for all con-tent (including editorial and illustrations provided by advertisers)of advertisements published and does not accept responsibilityfor any claims made against the publisher. It is the advertiser’sor agency’s responsibility to obtain appropriate releases on anyitem or individuals pictured in an advertisement. Reproductionof this magazine in whole or in part is prohibited without priorwritten permission from the publisher.

ProfessionalYour Resource for Towing & Recovery

TMLETTER

For a new free subscription, address changes or corrections,

please visit www.towprofessional.comand click on the “subscribe” tab.

P U B L I S H E R S

I hope that this issue finds you doing well.

Darian and I attended the American Towman Showplace trade show in Las Vegas this pastmonth. As the first year for a show, you never know how it is going to turn out until you go. It’sthe people who attend the shows that make it a success. The venders help make it a successfor the host, but the attendees are how the show is judged from a vender’s perspective. Theshow had both quantity and quality. Tow Professionalwill be back!

With this issue, we bring you the 2013 Tow Professional Buyer’s Guide. The issue containsalphabetical listings, along with listings broken down by category. While I know that every com-pany in our industry may not be listed (and I apologize for that in advance), the intent is for you,the reader, to have somewhat of a phonebook for our industry.

Also in this issue, we are fortunate to have Dan Watson come onboard to provide a regularpiece titled “Lube Talk.” Dan is the owner of D&J Diversified, which specializes in Synthetic lubri-cation and consulting since 1991. He is an Amsoil Inc. Direct Jobber with Industrial and Fleetcertifications. Dan is also a Certified Lubrication Specialist (STLE). CLS was established by theSociety of Tribologist and Lubrication Engineers (STLE) to recognize those people in the lubrica-tion field who had achieved a high level of experience and training in the industry. Dan is a re-tired US Navy Lt. Commander with extensive experience and training in Nuclear Propulsion andengineering. With over 22 years of hands-on engineering experience in all aspects of nuclearsubmarine equipment and maintenance, followed by 22 years in the lubrication business, hebrings a unique knowledge to his current field of lubrication sales and consulting.

I don’t typically get too personal with the publisher’s letter, but I have got to tell anyone whowill listen. Last month, my 28-year-old niece had a car wreck. Without going into long detail, itwas horrific, and she was not expected to live through the day. Today it is 6 weeks later, and,though she is still critical, it looks like she is going to make it. The reason that I am telling you thisis because it gives me the opportunity to share my faith and testify to the power of prayer. If youdon’t have it, get it! The work of the Lord is miraculous.

Vol.2, Issue 4 Retraction: In the last issue of Tow Professional, on pages 30 & 31, the Yellow Class 3

garment was shown in the Class 2 paragraph and the Orange Class 2 garment was shown in the

Class 1 paragraph. The story was provided by Paul at AW Direct (and it was provided correctly; we at

Tow Professional laid it out wrong). Getting the proper information into the market is extremely impor-

tant to AW Direct, and it has been corrected with our online version at www.towprofessional.com.

Darian Weaver and Jack Hartsfield Co-Publishers

Volume 2 • Issue 5 2013


IndustryNEWST O W I N G & R E C O V E R Y

Miller Industries has announced that the towing and recovery periodical thatthey have published over the past 9 years, ON CALL 24/7, will convert to a newdigital format for future editions. The magazine has been extremely popular withmany towers in providing a variety of information on the latest in towing and recoveryequipment, chassis developments, and industry events, along with towing and recoverytips from industry trainer Tom Luciano.

On Call editor Randy Olson stated, "By going digital, we feel we can provide informa-tion in a more timely manner along with increased frequency as compared to the print-ing and mailing we did in the past." The new digital On Call 24/7 will launchmid-summer with new and exciting enhancements, including video. To sign up for yourfree digital subscription, visit www.MillerInd.com and click on "SUBSCRIBE” in the lowerleft-hand corner. If you would like to view any past issues you may have missed, scrolldown the "EXTRAS" tab in the upper right-hand side for ON CALL 24/7 Archives.

MILLER INDUSTRIES TOWING EQUIPMENT INC.8503 Hilltop DriveOoltewah, TN 37363Phone: (423) 238-4171Toll Free: (800) 292-0330Fax: (423) 238-5371Email: [email protected]

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6 Tow Professional | Volume 2 • Issue 5 | www.towprofessional.com

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ON CALL 24/7 TO GO ALL DIGITAL > > >

FlowStop has launched its newest prod-uct, a football shaped, polyurethane impreg-nated, water-activated foam plug. Itsrevolutionary qualities will temporarily stopthe flow from a leak in anything from a pipe,to a tanker, to a rail car—even a boat hull!What makes the “Football” sounique is that it starts as a pli-able plug that can be easily in-serted into a void. Then itquickly expands and hardensto fill the void, taking the shapeof a small child’s football. Theversatile repair plug can evenbe applied below the waterline!

The FlowStop Football offers many significant benefits to the spillcontainment and marine industries as well as fire departments, Haz-Mat teams, first responders and clean-up crews. It’s ready to use imme-diately, with no mixing or other prop work required. The application isfast, simple and mess-free. Most important of all, it sets rock hard inunder three minutes - and works for all types of accidents, puncturesand leaks.

“When a leak needs to be stopped fast, the Football Plug is themost reliable product available today,” says Perry Beaty, president ofFlowStop’s manufacturer, Logos Inc. “It saves valuable time in avoidingcrisis situations more effectively than anything else on the market.We’re amazed by its ease of use and are pleased to be adding it to our

product line of unique pipe plugs.”The Football Plug Kit includes five “Footballs” that come in a 3 ½

gallon portable plastic water bucket with lid along with step-by-step in-structions and protective gloves. Each Football foil packet is approxi-mately 7 inches by 7 inches. Once submerged in water for just 5seconds, the yellow-foam is used to plug the hole—curing in less thanthree minutes in temperatures ranging from 32 to 160 degreesFahrenheit. Remaining Footballs can be easily stored in the bucket forfuture use.

The Football Plug provides excellent resistance to gasoline,kerosene, diesel, formaldehyde and other urethane chemicals and tox-ins.

To order, call 877-356-9767 or visit www.FlowStop.net.

Flow Stop > > >

Your day is filled with managing drivers, soliciting new accounts

and trying to balance business and family. What you don’t need to

do is chase paper – money from bad credit cards, missing tow tick-

ets, etc.

Beacon Software Company card swipers – usable on most smart-

phones and tablets – enable your drivers to process credit cards imme-

diately. Your driver will know, while the customer is present, if the credit

card is good or if another form of payment is required. The Beacon Soft-

ware system captures a signature and a receipt is emailed to the cus-

tomer. Or, add a Zebra portable printer and provide a customer receipt

on the spot.

Credit card fees for swiped cards cost your company less than credit

card numbers keyed in. You keep more of the money – and all of those

little fees add up.

Not only does the Beacon Software card swiper system increase im-

mediate income and reduce staff time getting paid, it also keeps drivers

honest. The Beacon Software system allows you to track all forms of

payment immediately, eliminating standard tow tickets that are easily

manipulated or lost.

Because Beacon Software Company is co-owned by a towing com-

pany family, our programs are created specifically to help owners keep

more money as profit, while taking less of your time for management.

Check out the ways Beacon Software can help your towing com-

pany at www.beaconsoftco.com.

Smart phone, smart business – Beacon Software Company.

Beacon Software, LLC | 440-237-6653www.dispatchanywhere.comwww.facebook.com/BeaconSoftwarewww.twitter.com/BeaconSoftware


Ohio Power Systems made their debut atthe Orlando Tow show in April. OPS was cre-ated 10 years ago by Mike Brooks as a com-pany that specializes in designing andbuilding radio remote and hydraulic valvesystems. OPS sells their products mostly tothe O.E.Ms directly for applications such ascontrolling locomotives, drill rigs, utilityequipment etc., and has decided to bringthat expertize to the auto recovery marketafter getting a request to upgrade a cus-

tomer’s truck. OPS did not know what to ex-pect from being at the show but was sur-prised how many people were interested inrebuilding the trucks they own because ofthe cost of a new one. Their approach to themarket is to give the owners a place they cango to buy a replacement valve remote sys-tem or help them upgrade to a proportionalsystem, even for a six winch rotator system,no matter what brand of truck. Their sys-tems, for the most part, are plug and play,

and they come with instruction manual tooperate the radio, plus they have a full staffof engineers available for anybody to talk to.

The major differences they bring to themarket with their products are safety andadded value. The reason they have a busi-ness today is because of the need to reduceaccidents in the marketplace, whether it’srunning a locomotive or a recovery truck.

Ohio Power Systems

807 East Findlay Street

Carey, OH 43316

419-294-4985

www.ohiopowersys.com

Tired of Chasing Paper? > > >


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Ohio Power Systems > > >



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High sulfur diesel is absolute poison to a DPFequipped vehicle. It will clog a Diesel Particu-late Filter (DPF) faster than a diet of bacon-chili triple cheeseburgers. Outside the U.S.,Canada, Europe and Australia, high sulfurdiesel is usually the only diesel fuel available.It’s also known as “red diesel fuel” for offroaduse here in the U.S.

What is an end user to do if they need tooperate a Cummins Diesel DPF equipped en-gine on high sulfur diesel fuel? ECM Perform-ance solves the problem with their uniqueECM (Engine Control Module) reprogram-ming service. The programmers at ECM Per-formance accomplish this by modifying the

truck’s calibration to shut off the after treat-ment system & DPF cleaning cycle whilemaintaining 100% Code Free operation.

In addition, there is an increase in thepower, reliability, and long-term engine lifewhile decreasing the total cost of ownership.

Applications and industries served byECM Performance include Military Export, OffRoad Conversions, Farm & Industrial; FireTrucks, Safety Equipment & Emergency Vehi-cles; Pump, Tow & Equipment Trucks; Boom,Crane, Cable, Roll-Offs & Roll-Backs; Drilling,Welding & Mine Service Rigs; AviationGround Service & Fuel Trucks. Emergency re-sponse, off road & export only.

ECM Performance offers custom EngineControl Module (ECM) programming & DieselParticulate Filter (DPF) Deletion for CumminsISB 6.7 & ISC 8.3, ISL, ISM, ISX, Paccar PX6& PX8 DPF equipped diesel trucks like FordF650 - F750, Peterbilt, Capacity, Freightliner,Kenworth, Sterling Trucks, Thomas Bus, Utili-master & More.

ECM Performance.com304 Indian Trace, Suite 289Weston, FL33326(888) 768-2447www.ecmperformance.com

Cummins & Paccar DPF-SCR Equipped Diesel Trucks Can Now Run 100%Code Free on High Sulfur Diesel Fuel > > >

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www.towprofessional.com | Volume 2 • Issue 5 | Tow Professional 13


LubetAlk

Tow Professional magazine is dedicated to providingthe professional towing community with resource infor-mation to enhance your business practices improvingyour profitability. As a Certified Lubrication Specialist(CLS) with over 20 years of experience, I am delightedto join with Tow Professional magazine to contribute aregular column, entitled Lube Talk. The scope of LubeTalk will encompass lubrication, filtration, fuel additives,hydraulics, engine coolant / antifreeze, and various spe-cial subjects, such as exhaust systems and DPF regener-ation.

Everyone is always trying to tell you how you should runyour business, and I realize that I’m just another so-calledprofessional asking you to use precious time to considerwhat I have to say. I commit to you, towing professionals,that I will make it worth your time to read this column. I willbring you useful information so you can make educated de-cisions on how to service your equipment. Operating a busi-ness is about making decisions every day, and having theinformation to make the right decisions is critical to beingsuccessful. My goal is to become a valuable asset to yourbusiness.

Proper service, including lubrication, may be the mostimportant task that you, the owner-operator, can take re-sponsibility for to ensure reliable, trouble-free operation of

your Tow Truck. Millions, no,billions, of dollars are spent an-nually on service and lubrica-tion in all aspects of industryand transportation. Proper

equipment performance and meeting or exceeding ratedlife span are critical factors that can make or break a busi-ness. Tow trucks need to be on the road towing and not inthe shop being repaired; trucks aren’t making money whenthey are out of service.

Enough about me, it’s time to get to the subject of thiscolumn, lubrication. Let’s begin with understanding how topurchase the correct oil for your trucks.

Original Equipment Manufacturers (OEMs) such as,Ford, GM, Chrysler, Toyota, Navistar, and Caterpillar deter-mine the performance specifications for all lubricants fortheir equipment. These requirements are the basis of thecertification parameters established by the American Petro-leum Institute (API) to meet the API Classification. The APIuses an alpha-numeric label that is displayed on the oil con-tainer with the latest classification being CJ-4 for diesel oilsand SN for gasoline oils.

Additionally, the OEMs stipulate the required viscosity(sometimes referred to as weight) to use in every equip-ment application. Oil containers are labeled with the meas-ured viscosity according to the Society of AutomotiveEngineers (SAE) system.

Figure 1 shows the actual label on two quart bottles ofoil, one for diesel CJ-4 and one for gasoline SN. The contain-ers are required to be labeled to clearly identify the API clas-sification and the SAE viscosity.

API classifications are designed to be “backward com-patible,” which requires that the latest classification will sat-isfy earlier classifications. For example, the current CJ-4diesel oils are required to meet the specifications for the

By Dan Watson

Get the Right

OIL


previous classifications, such as CH-4 and CI-4+. This is also truefor gasoline oils where SN is the latest API classification and theSN covers all preceding classifications, such as SL and SM.

The first place to look for all service requirements, includinglubrication, for your equipment is the ‘Operators Manual’ pro-vided by the manufacturer. Great care is taken to ensure the cor-rect lubricants are specified for your equipment by the OEM.Remember, the OEMs establish the required performance crite-ria that are the basis of the oil classifications established by theAPI. So, it only makes sense that the OEMs are the best sourceof the correct lubrication requirements for the equipment theymanufacture. This is also true for viscosity requirements, includ-ing adjustments for climate and expected temperatures. Thereare acceptable reasons to vary from the suggested viscosity, butyou should only make those variances with the advice of a pro-fessional. In subsequent articles, I will address the classificationand ratings of transmission fluids and gear oils, both having theirown peculiarities.

In addition to the API classification system, most OEMs es-tablish their own performance specifications for oil and lubri-cants. Usually, the OEM specification simply requires the oils tomeet the API classification. In some cases, the OEM will requireadditional criteria and the API classification is insufficient to meetthe requirements. Recently, specifications requiring syntheticoils have become more frequent, especially in gear oils and

transmission fluids. Again, this information will be in your ‘Opera-tors Manual’ and it is important to be in compliance with thesemore stringent OEM specifications. Where these OEM specifica-tions are noted, it is imperative that you establish that the oil youare going to use meets these additional requirements. If yourtruck is under warranty and incorrect oil is used, it will void thewarranty. Additionally, using the wrong oil can shorten compo-nent life and potentially cause damage to your equipment.

The ‘Old School’ axiom “Oil is Oil” is simply wrong! Today’sengine oils, and all modern lubricants, are drastically improved inevery aspect. The demands of modern equipment on lubricantsrequire that lubricant manufacturers employ only the most inno-vative technologies to insure successful lubrication. In the com-ing issues of Tow Professional, I will provide information andinsights to help you, the end user, obtain the correct products forthe specific applications.

Next issue: “Formulating Engine Oils” TOW

Questions and/or comments, contact me via my website,www.TheLubepage.com, or by email [email protected].

D & J Diversified, LLC2948 Starwood Drive, Oviedo, FL 32765www.thelubepage.com | (407) 657-5969

LubetAlk



By Dan Mess ina

The first thing I did when I started my businesses was find out whowas going to be my competition. Things I wanted to know were:

1. What services did they offer?2. Did they provide a service I should be providing?3. What services could I offer that they did not?4. Who were their best employees?5. Did they have anyone I might be interested in?6. Who were their best accounts?7. What problems have they had in the past?8. What did they charge?9. How many locations do they have?

Most of the companies that I deal with think that our services aredriven by the price of the product. The hardest decision you make is whatto charge for a tow and be competitive while making a profit. If you aregoing to get into a bidding war with your competitor over the lowest towfee to get the account, you are not going to make a profit. Price is key, butyou don’t have to be the lowest bidder to get the business. There are

many other things you can address that will allow you to grow your busi-ness. It’s all about service, and service wins out at the end. I was with a group of towers at a training seminar, and one tower

pointed out another tower that is making it hard in their area because thattower low balls all the other companies. My answer was simple: Let himhave that business; you can’t afford to do a tow at a low ball price. I once knew a tower that, after talking to his accountant, changed his

whole line of business. He took a look at what tows were making himmoney, and what tows were losing money. He then sold the trucks thatwere losing money, which means he also cut expenses.I’ve discovered over the years that towers are their own worst enemy.

One tow company comes in at one price for the tow and their competi-tion comes in lower. After they go back and forth a few times and they getthe price so low they can’t make a profit, one of them will give up. WhatI’ve learned at the end of the day is that price does not matter. Towing is aservice business, and the best provider wins the business.My wife and I worked hard for the first five years establishing our busi-

ness. Here are a few things we did that our competition was not doing:

HOW TO COMPETEIN YOUR MARKETNow that we are halfway through the year, it’s time to take a look at our company and see howwe stack up against our competition. As our customer base gets smaller and smaller, the competi-tion gets tougher and tougher. I’ve learned over the years that our industry is one of the mostcompetitive industries to be in. The following are things I did to compete in my market.


1. We let our customers know about us(honesty, moral, and ethica). We let our cus-tomers know every day how we operate ourbusiness.

2. We developed a staff and sold themon our way of doing business. We let ourcustomers know that we hired the best peo-ple, trained them, drug tested them and rancriminal background checks.

3. We joined the right organizations. Mycustomers or potential customers saw meat various social meetings, and, in somecases, I would sponsor lunch for the meet-ing. Customers or potential customers sawme everywhere they went because I joinedthe right organizations. It was important tojoin industry organizations or associationsto stay on top of any changes or to see whatmy competition was doing.

4. I subscribed to industry magazinesand other industry subscriptions. This in-formed me on all the experts, or people whowere strong in the industry. Once I knewwho to follow, I learned from them. Sur-round yourself with people smarter thanyou and learn from them.

5. I purchased state-of-the-art equipment(new trucks, GPS, cameras and some bling).I believed in looking good. I had a competi-tor once tell me that he bought different col-ored trucks so his customers knew he hadmore than one truck. In my marketingbrochures, I used technology to show asmany trucks as I wanted. When I started, Ishowed five trucks when I only had three.

6. Let’s talk about personal awards(founder of the largest towing association inthe U.S., towman of the year 2009, largestprivate property towing company in thesouthwest). A week did not go by that I didnot let my customers know about my suc-cesses. You might get the impression that Iam bragging, but I just looked at it as goodmarketing. I used to read about a fellowtower all the time in a magazine. I asked himhow he was so successful, and his answersurprised me. He said not all that was writ-ten was totally true; it’s all in how you spin it.He spun stories to make him stand out inthe industry. He has a successful tow com-pany because he knows how to market him-self. He never once complained to me aboutprice wars.

I love the towing industry, and it can befun and very rewarding if you run the busi-ness right. Know your competition, butdon’t let them get in the way of how you runyour business.You have heard of the saying to keep

your friends close and your enemies closer;well, that’s how I felt about my competitors.I wanted to know who they were, and Iwanted them to know about me. When Igot into the business, the city of Dallas was

to change the fee structure that would im-pact out business. Knowing this would havea major impact on our business, my threebiggest competitors and I got together andsued the city of Dallas. This gave me the per-fect opportunity to meet my competition. Remember, I’m new to the business at

this point, and I had no idea how tow com-pany owners could be, much less privateproperty tow company owners. We sat in aback room of a restaurant and talked about


what the city was about to do to us. This isthe first time they had exposure to me, awhite-collar business man who now owns atow company. It was tense for the first 20minutes, and then, after a few beers, we re-alized we were all in this together, and itwould be in our best interest if we allworked together.Let me set the scene for you. Three com-

panies that never got along were now work-ing with a white-collar businessman whoknew nothing about towing. Over the nextseveral months, they taught me about tow-ing, things such as:

1. What kind of trucks to use2. How to call on apartments3. How to deal with drivers4. How to deal with employees whosteal5. How to get drivers to work their shift6. How to deal with employees who dodrugs

Remember, I came out of the business

world, so I never was exposed to this type ofenvironment. It was now my turn to showthem the business side of towing, somethingthey never knew existed. I showed themthings such as:

1. How to decorate their trucks2. How to market their services3. How to identify what their serviceswere4. How to hire good employees whodon’t do drugs5. How to give drivers incentives towork their schedule6. How to prosecute thieves7. How to be more professional

Over the next several months, we actu-ally became friends and still competed. Wewent out to dinner, had a few parties, andeven spent a day at the state fair together.We all worked closely together and won ourlawsuit. By becoming friends, we were ableto share ideas that made our companies bet-ter, and we learned from each other. To this

day, I am still friends with the ones who arestill in business.While all this was going on, I still had to

focus on my business. I focused on bothshort- and long-term goals. My short-termgoal was to outgrow the competition by tow-ing more cars than my competitor. I knew Iwanted to eventually compete with thelarger companies, but, first, I needed to ex-amine my strengths and their weaknesses.Market competition can create a battle-

ground, and my goal was to win the war.This mindset might be controversial, butmany businesses have failed because theydid not capitalize on their competitors’ faults.I built my business from modest beginningsto achieve my goal. Here’s how:

1. Analyze the industry.Studying the competition allows you to findweaknesses in their organizations. Begin bysubscribing to their newsletters, if they haveone. Call them up for a tow and see what itssales and customer service processes arelike. I was able to gain invaluable informationby simply having them tow a car for me. Youcan take it further and visit the business’ lo-cation, which allows you to speak to man-agers or even the owner. To your benefit,many of these leaders will brag about howthey started their businesses — or their ownaccomplishments. Take note and begin tobrainstorm ideas for setting your businessapart.

2. Outshine the competition.Now that you’ve gained knowledge aboutyour competitors, put it to use. Create amore professional, user-friendly website.Work to take your competitors out of the pic-ture. By limiting their market appeal, you canincrease your own. Your goal is to providethe most effective and efficient service, socustomers recognize the quality of yourcompany as well as its integrity. I nevertalked bad about my competition; I com-pared my services to theirs and won most ofthe time.

3. Focus on customer service. Do this by assembling the best team possi-ble. After all, your business is only as good as


your employees — they’re the face of yourcompany. Positive and resourceful cus-tomer service helps and creates the bestshopping experience for your customers.

4. Create quiet opportunities. This can be difficult. As you’re putting to-gether the best team, best product, andbest marketing, you want to keep a lowprofile. If you’re overexposed, your com-petitors will notice quickly and begin fight-ing back for market share. Try to keep yourcompany under the radar as long as possi-ble, while also gaining valuable and dedi-cated customers. Once those customersunderstand the quality and reliability ofyour business, they will remain loyal — de-spite increased attention or competitorswho might offer lower prices or more bla-tant promotions.

5. Maintain your lead. You should know your business better thananyone. Be proactive and deliver a qualityservice consistently. The most successfulentrepreneurs anticipate future advancesin technology, customer service, and pro-duction, and incorporate them into theirgame plans. You need to constantly pushyourself and your team to new heightsthrough active research and by attendingtow shows and other seminars. When you’re selling the same service as

everyone else, it might seem the best wayto compete is on price and price alone.When all you focus on is having the lowestprice, however, you tend to attract a certaintype of customer (known in some circles as“bottom feeders”) and find yourself in arace to the bottom, serving fickle, price-sen-sitive customers who are here today, gonetomorrow (if your competitor is cheaper). While price is important, it’s a service,

and the company with the best servicewins. Here are a few things to compete onbesides price:

#1 – A wider range of services If you sell the same service as your com-petitor and that’s all you sell, then yourvalue proposition to customers isn’t all thatgreat. What if instead of just providingtows, you do lockouts, jump starts, and any


other service you can think of, and thenyou’re less dependent on a low price beingthe primary/only motivator for people look-ing at your company.

#2 – A well-known company/organi-zation that’s a customer The first customer I signed up was Richarson

school district. I never towed a car for them,but I put my signs up in 87 different loca-tions. That was great advertising. I also let allmy potential customers know I had that con-tract because that would tell them that mydrivers were drug tested, with criminal back-ground checks, and I had workman’s com-pensation insurance. This was huge for

marketing. Put up a “Featured Customers”page and even post a case study or testimo-nial video from your marquee customer talk-ing about how great your service is. Potentialcustomers who need a towing service willsee the testimonial, which helps build instanttrust and rapport, especially if you sell highticket items.

#3 – A personal approach to cus-tomer service If your competitors are playing the “low pricebut faceless company” game, then youshould play the “moderate prices but smallteam willing to help” game. If you sell yourservice to small companies or consumers,then the majority will prefer to buy from asmall team who are passionate about whatthey sell rather than a big no-name corporate.Your About Us page can help here, so make itpersonal with lots of photos and a compelling“how we came about” story.

#4 – A reward points program If you can’t compete on price, then why notaward customers with points for every dollarthey spend? They could then “trade in” thesepoints against future services. It’s a greatway to build loyalty. You could take it onestep further and even send a VIP card in themail to make your customers feel special.

#5 – Constant, informative communi-cation Using postal mail or email marketing, youshould send regular, useful information toyour email list (you do have an email list,right?) and customer list (yes, they should betwo separate lists) every month. You can talkabout new services. The more you keep intouch with your customers, the better theirtop-of-mind awareness will be – i.e., whenthey’re in the market for a towing serviceyou sell, you’ll pop into their mind first (at thetop, ahead of your competitors). TOW

I’m a competitor, and it’s fun to competeat anything because it gets the juices flow-ing. Make it work the same for you. If youneed help, visit me atwww.danmessina.com.



Fuel 4 thought

Please listen to what I am about to tell you! Accord-

ing to the Center of Exhibit Industry Research, I

have attended more trade shows than the normal

male. They’re communicating, “The majority of trade

show attendees are decision-makers or centers of influ-

ence that plan to make a purchase within the next 12

months.” Don’t waste an opportunity like that.

Soak in this information and use the following guidelines to

help you become more effec-

tive whenever you attend

your next trade show.

Avoid being a Namby-

Pamby! The person working

the booth must approach the

attendee with confidence im-

mediately and invite them to

learn more about your prod-

uct or service. Don’t leave

people waiting. Trade show

attention spans are short, and

people will leave your booth if

they can’t get help within 60

seconds or less. They may say

they’ll come back later…..but maybe they don’t either.

Your greeting has a lot to do with it. Don’t say, “Can I help

you?” Instead, ask direct questions that engage the visitor and

help you gauge their interest in your company’s product or serv-

ice. Open-ended questions are the best. Avoid questions that re-

quire a “yes” or “no” answer. Ask questions that require them to

communicate what they need.

Since I am doing a lot of work for Auto Data Direct (by the way,

they do over 40 trade shows a year - successfully I might add),

they provide real-time vehicle data at a reasonable cost to “get

this” QUALIFIED TOW OPERATORS, CAR DEALERS, AUTO RE-

CYCLERS, INSURANCE COMPANIES, AUTO AUCTIONS AND

FINANCIAL INSTITUTIONS. Now listen, No general public. I ask,

“In what state are you licensed?” Now when they qualify, I

show them how they could get vehicle data 24 hours a day, 7

days a week. If they want to know who owns the vehicle, get the

VIN, tag, make and model and any lien holder information. Getting

this information is a lot in a short verbal exchange.

Here’s what you shouldn’t do…DON’T EAT DRINK or SMOKE

at the booth. Never leave the

booth unattended. Don’t spend

time chatting with your col-

leagues instead of focusing on

your customers. My biggest

DON’T - don’t just sit there like

bump on a log. If success is 90%

perspiration and 10% inspiration,

then trade show success is 90%

preparation and 10% perspiration.

Consider these questions for each

trade show.

What size booth do you have?

How do the pieces fit and come

apart? Where will you stand?

What color shirt is everyone wearing? Wear blue on the first day

and white on the second day? Does everyone know the benefits

of what you do? How does your company compare to the compe-

tition? Do you have a giveaway? To whom and when?

Here’s a BIG tip! Email your customer base to let them know

that you will be an exhibitor at the show with an invite to drop by

your booth. If they do, they’ll receive a gift of some kind. It doesn’t

have to be a big gift, but have plenty to give to those customers

that stop by to meet you. At one show, we gave away a signed

book of mine. Let people put their business card in a bowl for cash

drawing to be held at the last hour of the show (NEED not be pres-

Successful Trade Show

$ELLINGBy D. J . Harr ington


ent to win). Then you can follow-

up with the people you met at

the show.

Don’t be disillusioned. The

show promoter isn’t the only per-

son who should draw people to

the trade show. Do your part to

get them there, too. Let your

customer base know you will be

there and that you would love to

meet them face-to-face. This

way, you have a more personal relationship with those customers

you only know over the phone or through the computer.

Remember this important rule: People buy you first, the

company second, and product and service third. And,

they buy in that order.

LACK OF KNOWLEDGE is the #1 complaint of trade show

attendees. What you don’t know really can hurt you. Knowledge

is power. Lack of it is a killer. Be prepared. Have a plan. Role play-

ing with your team members will help get everyone prepared.

Get plenty of sleep the night

before the trade show. Don’t

over-drink. Don’t stay out all

night thinking you can work

the booth well, because you

can’t!

If you want more informa-

tion on trade show effective-

ness, I have a workbook that I

can email you. It’s free. Just

email me, and I’ll send it to

you. I want all exhibitors to make more money at trade shows so

they’ll have more money to help others who are less fortunate.

God bless. See you next time. TOW

D.J. Harrington is an author, journalist, seminar leader, internationaltrainer, and marketing consultant. He works primarily with customerservice personnel, and his clients include such world-class companies asGeneral Motors, DuPont, Caterpillar, and Damon Corporation He can bereached at 800-352-5252 or by e-mail at [email protected].



TM 2013BUYER’S GUIDE

AAA1000 AAA DriveHeathrow, FL 32746(407) 444-8845www.aaa.biz/auto

Access Tools and Equipment1628 NW 28th StreetMiami, FL 33142(305) 635-1011www.caropeningtools.com

Advance Capital Group110 Seaman Avenue 7ENew York, NY 10034(888) 346-6871www.advancetruckcapital.com

Advantage Funding1111 Marcus Avenue, Suite M27Lake Success, NY 11042(516) 280-1375www.advantagefund.com

AGERO1 Cabot Road # 4Medford, MA 02155-5130(972) 753-6230www.argosiperks.com

Akins FordP.O. Box 280Winder, GA 30680(866) 389-4173www.akinsford.com

ALEXANDER INSURANCE AGENCY909 NE Loop 410, Suite 902San Antonio, TX 78209(210) 366-1455, ext. 215www.towagent.com

ALL-GRIPP.O. Box 208Sedalia, CO 80135(303) 688-0978www.all-grip.com

Allison Transmissions4700 West 10th StreetIndianapolis, IN 46222-5200www.allisontransmission.com

Allstate Roadside Services51 W. Higgins RoadSouth Barrington, IL 60010(469) 734-6632www.allstateroadsideservices.com

Ambest5115 Maryland Way, Suite 300Brentwood, TN 37027(615) 371-5187, ext. 331www.am-best.com

American Eagle AccessoriesGroup740 N. State StreetGarner, IA 50438(800) 392-3015www.americaneagleacc.com

American Enterprises5508 Navarre AvenueOregon, OH 43616(419) 691-8888www.am-ent.net

American Force Wheels12019 SW 114 PLaceMiami, FL 33176(786) 345-6301www.americanforcewheels.com

AMERICAN SAFETY & SUPPLY77 B Napier StreetSpringfield, MA 1104(413) 737-5176www.americansafetysupply.com

AMERIDECK3550 Perry Hwy.Hadley, PA 16130(724) 253-2006

ANCHOR GRAPHICS10015 Rearwin LaneMcKinney, TX 75074(972) 422-4300www.anchorgraphics.com

ASSOCIATED EQUIPMENT5043 Farlin AvenueSt. Louis, MO 63115(314) 679-2571www.associatedequip.com

ATIG1507 Park Center Drive, Unit 1COrlando, FL 32835(407) 472-9600www.atiginc.com

ATLANTA WRECKER120 North Texas AvenueChesnee, SC 29323(864) 590-6177www.atlantawrecker.com

Atlantic Emergency Solutions12351 Randolph Ridge LaneManassas, VA 20109(302) 724-6288www.atlanticemergency.com

Atlas Flasher & Supply Co.430 Swedesboro AvenueMickelton, NJ 08056-1208(856) 423-3333www.atlasflasher.com

ATOMIC LED, INC.49 Cedar Swamp Road #12Smithfield, RI 2917(888) 305-1112www.atomicled.com

Austin Hinds Motors, Inc.3345 Hwy. 2315 S.Arab, AL 35016(256) 550-0042www.austinhindsmotors.com

AUSTIN INSURANCE2109 BroadwayPaducah, KY 42001(800) 548-7538www.wreckerins.com

Auto Data Direct, Inc.1379 Cross Creek CircleTallahassee, FL 32301-3729(850) 877-8804www.add123.com

Auto Equipment Inc.P.O. Box 392Statesville, NC 28687

(704) 872-4116www.autoequipmentinc.com

AW DIRECT1125 Deming WayMadison, WI 53717(608) 662-3333www.awdirect.com

B&B Industries1121 D.I. DriveElkhart, IN 46514(574) 262-8551www.www.billbottoms.com

BA PRODUCTS8925 Mcgaw CourtColumbia, MD 21045(800) 327-3301www.baprod.com

Badger Glove and Safety2635 Raymond AvenueFranksville, WI 53126(262) 989-7010www.badgergloveandsafety.com

Bailey’s Towing1422 Wall RoadWake Forest, NC 27587(919) 562-2984www.baileystowinginc.com/srg.htm

Batchout1770 E Lancaster Avenue, Suite 10Paoli, PA 19301(610) 296-3264www.batchout.com

Beacon Funding3400 Dundee Road, Suite #180Northbrook, IL 60062(847) 291-6494www.beaconfunding.com

BEACON SOFTWARE6785 Wallings Road, Suite 1GNorth Royalton, OH 44133(866) 437-6653www.dispatchanywhere.com

Best Tools2202 West UniversitySiloam Springs, AR 72761(800) 541-8568www.besttools.net

Bishop Branding - AUTOWCustom Die CastP.O. Box 21029Lethbridge, Alberta T1K6X4(403) 393-2665www.bishopbranding.com

BLADES TOW RIGHT, INC.25220 Trans-X RoadNovi, MI 48375(734) 449-0518www.bladestowright.com

Bob Fish Trucks2275 S. Main StreetWest Bend, WI 53095(800) 471-1020www.bobfishtrucks.com

Boss Industries Inc.1761 Genesis DriveLaPorte, IN 46350(219) 324-7776, ext. 214www.bossair.com

BOWERS GROUPP.O. Box 280Cortland, OH 44410(330) 638-6146www.bowersgrp.com

BudgetGPSP.O. Box 5695Chattanooga, TN 37406(866) 800-8677www.budgetgps.com

Bulldog Towing Products215 Ford StreetGeneva, IL 60134(630) 301-0553www.bulldogtowingproducts.com

Bully Dog2839 Highway 39American Falls, ID 83211(877) 285-5936, ext.1145www.bullydog.com

Busch Enterprises908 Cochran StreetStatesville, NC 28677(704) 878-2067www.buschshineproducts.com

Buyers Products Company9049 Tyler Blvd.Mentor, OH 44060(440) 974-8888www.buyersproducts.com

Cal-Van Tools4300 Waterleaf CTGreensboro, NC 27410(800) 537-1077www.calvantools.com

Car - Part.com1980 Highland PikeFt. Wright, KY 41017(859) 344-1925www.car-part.com

Chalmers Suspensions International Inc.12187 SE 60th Avenue RoadBellview, FL 34420(352) 470-5867www.chalmerssuspensions.com

Channel Islands Leasing and Loan306 DescansoOjai, CA 93023(805) 646-3576www.channelislandsleasing.com

Chester Point ProgramsP.O. Box 369Chester, NJ 7930(908) 428-4285, ext.112www.chesterpoint.com

Chevron9401 Williamsburg Plaza, Suite 201

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Louisville, KY 40222(502) 420-7039www.chevron.com

Chevron Commercial3545 George StreetHighland, IL 62249(618) 654-5555www.chevroncommercial.com

Chevron West3030 Power Inn RdSacramento, CA 95826(800)869-8757www.chevronwest.com

Chicago Pneumatic1800 Overview DriveRock Hill, SC 29730(803) 817-7349www.cp.com

CLORE AUTOMOTIVE8735 Rosehill Rd, Suite 220Lenexa, KS 66215(800) 328-2921www.cloreautomotive.com

Code 3 / PSE Amber10986 N. Warson RoadSt.Louis, MO 63114-2029(314) 426-2700, ext 1251www.code3pse.com

Coker Equipment9100 Ambassador RowDallas, TX 75247(214) 742-5221www.cokerequip.com

COLLINS MFG. CORP.P.O. Box 1299Jacksonville, OR 97530(800) 332-9220www.collinsdollies.com

Columbus McKinnon140 John James Audubon ParkwayAmherst, NY 14228-1197(716) 689-5568www.cmworks.com

Columbus Truck/Marietta Mack127 Court StreetMarietta, OH 45750(740) 373-7200www.columbusmack.com

COMEUP USA26300 SW 95th Avenue, Suite 103Wilsonville, OR 97070-8205(818) 246-5745www.comeupusa.com

Commercial Safety ServicesP.O. Box 1826Beltsville, MD 20704(301) 430-0947 x5www.commercialsafetyservices.com

Condor Lift210 W. Stephenie DriveCortland, IL 60112(847) 394-2646www.condor-lift.com

Consumers Insurance1620 Gateway Blvd., Suite 201Murfreesboro, TN 37129(615) 896-6133, ext. 180www.ciusa.com

Copart14185 Dallas Parkway, Suite 400Dallas, TX 75254(972) 391-5082www.copart.com

Creditors Speciality Service, IncP.O. Box 764Acton, CA 93510(661) 269-0100

Crouch Tow TrucksP.O. Box 174Kingston Springs, TN 37082(615) 952-3287www.crouchtowtrucks.com

CUSTER PRODUCTS4101 Shuffel Drive N.W.North Canton, OH 44720(800) 490-3158www.custerproducts.com

CW MILL EQUIPMENT CO., INC.14 Commerce DriveSabetha, KS 66534(785) 284-3454www.cwkits.com

D&J DIVERSIFIED LLC2948 Starwood DriveOviedo, FL 32765(407) 657-5969www.thelubepage.com

DACOTAH -WALSH TIRE80 W 78th StreetChanhassen, MN 55317(952) 934-8427www.tireauditor.com

DAN MESSINA.COMP.O. Box 640Prosper, TX 75078(469) 774-0340www.danmessina.com

Danco Products411 South Cedar LaneGreencastle, PA 17225(800) 453-2626www.dancoproducts.com

DANGELO’S CUSTOM BUILT MFG., LLC207 N Fraley StreetKane, PA 16735(814) 837-6053www.dangeloscustombuilt.com

Der Manouel Insurance Group548 W. Cromwell Ave, Suite 101Fresno, Ca 93711(800) 447-4605www.dmig.com

DETROIT WRECKER19630 Fitzpatrick StreetDetroit, MI 48228(313) 835-8700www.detroitwrecker.com

DEWEZE MFG / HARPER INDUSTRIES151 E. Highway 160

Harper, KS 67058(800) 835-1042www.harperindustries.com

DG Towing Equipment409 W218th StreetNew York, NY 10034(212) 567-0255www.dgtow.com

DIRECT EQUIPMENT915 Folly Road, #11Charleston, SC 29412(800) 992-1478www.45ul.com

DIVERSIFIED PRODUCTS8330 Atlantic BoulevardJacksonville, FL 32211-8784 (800) 874-4172www.pushbumper.com

DJ SAYS2820 Andover WayWoodstock, GA 30189(800) 352-5252www.djsays.com

DUAL-TECH540 Industrial DriveBean Station, TN 37708(800) 852-0345www.dual-techinc.com

Durabilt1900 N. AustinChicago, IL 60639(773) 622-7260www.durabiltusa.com

DYNAMIC1120 E. Brambleton AvenueNorfolk, VA 23504(757) 624-1360www.dynamicmfg.com

East Coast Truck & Trailer2906 Elmhurst LanePortsmouth, Virginia 23701(757) 465-2200www.ectts.com

East Penn Truck Equipment1100 Winn DriveBethlehem, Pa 18017(610) 694-9234www.eastpenntrucks.com

Eastern Wrecker13401 US 70 Business WestClayton, NC 27520(919) 553-4038www.easternwrecker.com

ECMPERFORMANCE.COM304 Indian Trace, Suite 289Weston, FL 33326(888) 768-2447www.ecmperformance.com

Energy Safe Technologies, Inc.98 Cuttermill Road, Suite 370 SouthGreat Neck, NY 11021(973) 378-3281www.energysafetech.com

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COMPANY LISTINGS

Add On Wheel Lifts 38Air Bags 38Air Compressors 38Auto Auctions 38Body Manufacturers 38Cargo Control 38Chassis Manufacturer 38Communication 38Computer Mounts 38Credit Card Processing 38Damaged Vehicle Movement Systems 38Dispatch Services 38Distributor 38GPS/Fleet Tracking 38Hydraulics 38Insurance 38Jump Starters 38Lease & Finance 38Lighting & Accessories 38Lock Out Equipment 39Lubricants 39Motor Clubs 39Motorcycle Lifts 39Polishing Supplies 39Protective Clothing 39Rope 39Safety 39Shop Lifts 39Shop Tools & Equipment 39Signs & Graphics 40Spill Control/Clean-Up 40Tow Software 40Trade Shows 40Trailers 40Training & Education 40Truck/Equipment Dealer 40Video & Security 41Wheels & Accessories 41Winches & Accessories 41Other 41

2013BUYER’S GUIDECATEGORIES

Equipment Sales and Service152 Floyd AvenueBloomfield, NJ 7003(973) 743-7516www.esstrucksales.com

Exide Technologies13000 Deerfield Parkway, Building 200Milton, GA 30004(678) 566-9000

EYE3DATA9624 Cincinnati Columbus Road,Suite 310Cincinnati, OH 45241(513) 770-0550www.eye3data.com

Federal Signal2645 Federal Signal DriveUniversity Park, IL 60484(800) 824-0254www.fedsig.com

FLASH EQUIPMENT2061 Whitfield Park AvenueSarasota, FL 34243(941) 756-8686, ext. 304www.flashequipment.com

FLEET SALES WEST2175 N. Pacific HighwayWoodburn, OR 97071(503) 982-5095www.fleetsaleswest.com

FleetMatics1600 E Golf Road, Suite 800Rolling Meadows, IL 60008(866) 844-2235www.fleetmatics.com

FleetNet AmericaP.O. Box 970Cherryville, NC 28021-0970(800) 438-8961, ext 2544www.fleetnetamerica.com

Flitz Intl, Ltd.821 Mohr AvenueWaterford, WI 53185-4257(800) 558-8611www.flitz.com

FLORIDA WRECKER SALES6301 E. Hillsborough AvenueTampa, FL 33610(813) 626-2144www.flwrecker.com

FLOW STOPP.O. Box 634Denver, NC 28037(877) 356-9767www.flowstop.net

FORD MOTOR COMPANY16800 Executive Plaza DriveRegent Court BuildingRoom 6N228Dearborn, MI 48126(313) 390-3029

FREIGHTLINER TRUCKS2477 Deerfield DriveFort Mill, SC 29715(803) 578-3263www.freightlinertrucks.com

G&S Safety ProductsP.O. Box 282McKean, PA 16426(814) 476-7908www.gssafetyproducts.com

G&W Solutions990 Little Lehigh DriveEmmaus, PA 18049(610) 704-6959www.gandwsolutions.com

Gaither Tool21 Harold Cox DriveJacksonville, IL 62650(217) 245-0545www.gaithertool.com

Gamber Johnson3001 Borham AvenueStevens Point, WI 54481(800) 456-6868www.gamberjohnson.com

Geico4201 Springvalley RoadDallas, TX 75244

(972) 701-1620www.geico.com

GENERAL MFG. (SAFTLITE)1336 West Wiley AvenueBluffton, IN 46714(260) 824-3440www.saftlite.com

Gessel Insurance Agency25 W. Fifth Street, Suite NLondon, OH 43140(740) 852-7725www.gesselinsagency.com

GOLDEN WEST1850 E Orangethorpe AvenueFullerton, CA 92831-5324(800) 724-8766www.goldenwesttoweq.com

Go-Light Inc.37146 Old Hwy. 17Culbertson, NE 69024(308) 278-3131www.golight.com

Goodall7558 Washington Avenue SouthEden Prairie, MN 55344(952) 941-6666www.goodallmfg.com

GOODYEAR WRECKER19109 Hwy 134Enterprize, AL 36330(334) 347-3297www.goodyearwreckersales.com

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GPS Insight21803 North Scottsdale Road, Suite 220Scottsdale, AZ 85255(866) 477-4321, ext. 8003

GPS SECURED301 N Walker AveOklahoma City, OK 73102(800) 434-1101www.gpssecured-online.com

Gulf Atlantic SupplyP.O. Box 738Columbiana, AL 35051(205) 669-2393www.gasafetywear.com

HAL KRESSER AGENCY3045 Symmes Road, Suite FHamilton, OH 45215(513) 942-5770

Hale Trailer Brake & Wheel Inc.92 Route 73 & Cooper RoadVoorhees, NJ 8043(800) 232-6535www.haletrailer.com

Hamby & Aloisio Insurance53 Perimiter Center E, Suite 400Atlanta, GA 30346(770) 804-4829www.towtruckinsurance.com

HANSCOM K1250 S. Grove Avenue, Suite 308Barrington, IL 60010(847) 756-4808www.hanscomk.com

HEARTLAND AUTOMOTIVE EQUIPMENT1962 N 1000th RdEudora, KS 66025(855) 501-5959www. heartlandtrucklifts.com

HeavyDuty413 Quail StreetLaplace, LA 70018(504) 915-1527www.hdtowingequipment.com

Hedingers Equipment321 S. Wilder StreetGreenburg, IN 47240(812) 663-7885www.hedingers.com

Hide A Lift3058 320th StreetHull, IA 51239(800) 634-9340www.hidealift.com

Highway Products7905 Agate RoadWhite City, OR 97503(800) 866-5269www.800toolbox.com

Hino41180 Bridge StreetNovi, MI 48375248-699-9300www.hino.com

HOLLY’S MESSAGE SERVICE10 Melrose DriveFarmington, CT 6032(888) 809-6182www.hollysms.com

Hooks83 CR 725Wynne, AR 72396(870) 238-4148www.www.hookswreckersupplies.com

House of Wreckers161 Industrial RoadSan Carlos, CA 94070(650) 594-1530www.houseofwreckers.com

Hy-Tech Recovery Equipment3225 Reagan DriveFort Worth, TX 76116(817) 560-4610www.sneekerlift.com

IGTC - McManus Pearl & Gesl237 Main Street #750Buffalo, NY 14203-2714

(716) 856-6600www.Towinsurance.com

In The Ditch Towing Products3195 Industrial WayMountain Home, ID 83647(888) 993-4824www.intheditch.com

INDUSTRIAL NETTTING7681 Setzler Pkwy. N.Minneapolis, MN 55445(800) 328-8456www.industrialnetting.com

INSIGHT USA23330 Cottonwood ParkwaySuite 333California, MD 20619(301) 866-1990, ext. 203www.mds-inc.com

INSURANCE AUTO AUCTIONSTwo Westbrook Corporate Center,Suite 500Westchester, IL 60154(708) 492-7000www.iaai.com

Integerated Vehicles & Equipment Leasing734 Walt Whitman RoadMelville, NY 11747(800) 551-4854www.integratedleasing.com

Intek152 Eagle Rock AvenueRoseland, NJ 7068

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COMPANY LISTINGS

(973) 403-7788www.intekleasing.com

INTERNATIONAL TOWING AND RECOVERY HALL OF FAME AND MUSEUM3315 Broad StreetChattanooga, TN 37408-3052(423) 267-3132www.internationaltowingmuseum.org

International Truck/ Navistar4201 Winfield RoadWarrenville, IL 60555-4026(630) 753-5000www.navistar.com

Isuzu1400 S. Douglas Road, Suite 100Anaheim, CA 92806(714) 935-9425

J.J. KELLER3003 Breezewood LaneNeenah, WI 54957(920) 967-7050www.jjkeller.com

JERR-DAN13224 Fountainhead PlazaHagerstown, MD 21742(240) 420-8781www.jerrdan.com

Kalyn Siebert L.P.1850 Executive Park Drive NWCleveland, TN 37312(800) 400-6913, ext. 1006www.kalynsiebert.com

Kavanaugh’s Truck Sales1383 Belmar DriveLouisville, KY 40213(502) 454-4960www.kavtow.com

KBK INSURANCE GROUP, INC.1425 Sams Avenue, Suite 201Harahan, LA 70123(504) 736-0690www.kbkinsgroup.com

Kilar2616 North Main StreetHubbard, OH 44425(330) 534-8961, ext. 24www.kilar.cc

Kinco Gloves751 West 800 SouthSalt Lake City, UT 84104(888) 737-0233www.kincoworkgloves.com

Kinedyne151 Industrial ParkwayBranchburg, NJ 08876-3451

(908) 231-1800, ext. 128www.kinedyne.com

Kinequip Inc.3708A Performance RoadCharlotte, NC 28214(704) 392-5052www.kinequip.net

Kolo DBS, LLC696 Abbott RoadBuffalo, NY 142220-2019(717) 829-1761www.kolodbs.com

Landoll Corporation1900 North StreetMarysville, KS 66508(785) 562-5381www.landoll.com

Lift- AllP.O. Box 27Landisville, PA 17538-0027(717) 898-6614, ext.1162www.wreckerstraps.com

LIFT AND TOW7660 Molly Pitcher HighwayShippensburg, PA 17257(717) 532-5558www.liftandtow.com

LODARUSAExpressway 287Henrietta, TX 76365(888) 685-6327www.lodar.com

Loganville Ford3460 Highway 78Loganville, GA 30052(770) 554-9994www.loganvilleford.com

Lube A Boom8151 River Bay Drive EastIndianapolis, IN 46240(317) 501-1104www.www.lubeaboom.com

Lynch29000 Sharon LaneWaterford, WI 53185(262) 514-4000www.lynchtruckcenter.com

Lynch Chicago7335 West 100th PlaceBridgeview, IL 60455(708) 233-1112www.lynchchicago.com

Majestic Glove6707 Hardeson Road

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Everett, WA 98203(425) 407-1200

MARKING PEN DEPOT41775 Elm Street, Unit 403Murrieta, CA 92562(888) 396-3848www.markingpendepot.com

Martens Johnson Insurance6227 Executive BoulevardRockville, MD 20852-3906(301) 231-5447www.mjia.com

Matheny Motors4125 1st AvenueNitro, WV 25143(304) 485-4418www.mathenymotors.com

MAT-JACK2320 Duke StreetIndianapolis, IN 46205(317) 359-3078www.matjack.com

Merritt9339 Brighton RoadHenderson, CO 80640-8229(303) 289-2286www.merrittequipment.com

MFR EXPRESS7-A Donna DriveWood Ridge, NJ 7075(201) 266-0910www.mfrexpress.com

MILE MARKER2121 Blount RoadPompano Beach, FL 33069(954) 782-0604www.milemarker.com

MILLER INDUSTRIES8503 Hill Top DriveChattanooga, TN 37363(423) 238-4171www.millerind.com

Minute Man Mfg.6673 Pine Ridge Ct.Jenison, MI 49429(877) 593-6959www.minuteman1.com

MITI CO. MFG.3183 Hall AvenueGrand Junction, CO 81504(970) 243-9500www.mitico.com

Mitsubishi2015 Center Square RoadLogan Township, NJ 8085(856) 467-3965www.mitfuso.com

Mobile Awareness, LLC31200 Solon Road, Suite 12Solon, OH 44139(440) 248-5523, ext. 205www.mobileawareness.com

MODULINE CABINETS20 Holland StreetBrockton, MA 2301(888) 343-4463www.modulinecabinets.com

Muncie Power Products201 East Jackson StreetMuncie, IN 47305-2834(765) 284-7721www.munciepower.com

National Automobile Club1151 E. Hillsdale Blvd.Foster City, CA 94404(650) 294-7000www.thenac.com

National Ins. Brokerage of NY175 Oval DriveIslandia, NY 11749(631) 273-4242www.nibony.com

National Interstate3250 Interstate DriveRichfield, OH 44286(800) 929-1500www.natl.com

National Motor Club130 E John Carpenter Fwy.Irving, TX 75062-2708

(469) 524-5122www.nmca.com

NATIONAL TRAFFIC SIGNS, INC.14521 60th Street NClearwater, FL 33760(727) 446-7983www.ntsigns.com

NBB Controls5909 School AvenueRichmond, VA 23228

New England Truckmaster16 Bernhard RoadNorth Haven, CT 6473(203) 772-1217www.netruckmaster.com

New PigOne Pork AvenueTipton, PA 16684(800) 468-4647www.newpig.com/us

NEXT GENERATION TOOL CO.2527 Crooked CreekMiddleburg, FL 32068(800) 874-5625www.nextgentool.com

NORTH AMERICAN BANCARD303 5th Avenue, Suite 407New York, NY 10016(866) 481-4604www.nynab.com

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COMPANY LISTINGS

North American Towing Academy527 East Hillcrest StreetAltamonte Springs, FL 32701(407) 765-5149www.thenata.com

NRC INDUSTRIES2430 PrincipaleSt-Paul d’Abbotsford, Qc J0E 1A0(450) 379-5796www.nrc-industries.com

NUSSBAUM WRECKERSState Route 17Hasbrouck Heights, NJ 7604(800) 922-1122

NUSSBAUM WRECKERS & ROLLBACKS1628 Lancaster AvenueColumbia, PA 17512(717 684-0189www.www.nussbaumequipment.com

www.nussbaumwreckers.com

OHIO POWER SYSTEMS807 E. Findlay StreetCarey, OH 43316(419) 294-4985www.ohiopowersys.com

OLSON & COMPANY3 Oxford Ct.Suffern, NY 10901(845) 357-0829www.axelcap.net

Onscene Solutions3660 Center Road #313Brunswick, OH 44212(330) 220-8111www.onscene-solutions.com

Panasonic Corporation of North AmericaOne Panasonic Way 1H-5Secaucus, NJ 7094(201) 392-4193www.panasonic.com/industrialtools

Panor Corp (Maxxima)125 Cabot CourtHauppauge, NY 11788(631) 434-1200, ext. 200www.maxxima.com

Pelican Rope4001 W. Carriage DriveSanta Ana, CA 92704(714) 545-0116, ext. 5www.pelicanrope.com

Permco HydraulicsP.O. Box 2068

Streetsboro, OH 44241(800) 626-2801www.www.permco.com

Peterbuilt2605 River RoadPiedmont, SC 29673(864) 269-7202www.thepetestore.com

Phoenix USA, Inc.51 W. Borden StreetCookeville, TN 38503(931) 526-6128, ext. 2224www.phoenixusa.com

PIERCE AUTO SALES549 U.S. HWY 287 S.Henrietta, TX 76365(800) 658-6301www.piercesales.com

PILLOW PROTECTION CORP.9815-149th StreetEdmonton, Alberta, Canada T5P 1K5(780) 908-9560www.panpillow.com

PIP26 Computer Drive EastAlbany, NY 12205(518) 595-1539www.pipusa.com

PolyBilt1821 NW 57 StreetOcala, FL 34475

(800) 864-3817www.polybilt.com

Power Arc7556 Watson RoadShrewsbury, MO 63119-3914(314) 968-1115www.powerarc.net

Prime Industries525 Central DriveVirginia, VA 23454(800) 446-1144www.prime-industries.com

PROFESSIONAL DISPATCH SERVICES, INC901 SE Oak StreetPortland, OR 97214(866) 382-7374www.prodispatchservice.com

Progressive Commercial Ins.747 Alpha DriveHighland Heights, OH 44143-2124(440) 461-5000www.progressivecommercial.com

PROGRESSIVE PLATFORMS60 Island StreetLawence, MA 1840(877) 304-4347www.progressiveplatforms.com

Pro-VisionP.O. Box 8821Kentwood, MI 49518

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(616) 583-1520www.provsnusa.com

PSE Amber10986 North Warson RoadSt. Louis, MO 63114-2029(314) 426-2700, ext. 1251www.code3pse.com

Purpose Wrecker1732 Prospect RoadWentzville, MO 63385(636) 639-9700www.purposewrecker.com

PWOF4718 Edgewater DriveOrlando, FL 32804(407) 402-1040www.pwof.org

Quality Craft Tools8994 SR 73Hillsboro, OH 45133(937) 393-4954www.qct.20m.com

Quest Roadside Services106 West Tolles DriveSt. Johns, MI 48879(888) 295-2584, ext. 5www.questsoftware.com

RAM MOUNTING SYSTEMS8410 Dallas Avenue S.Seattle, WA 98108(206) 763-8361www.rammount.com

RAM Trucks/Chrysler Group LLC1000 Chrysler DriveAuburn Hills, MI 48326www.chryslergroupllc.com

Ramsey Winch4707 N. Mingo RoadTulsa, OK 74117(918) 234-2130www.ramseyindustries.com

RANGER SST34194 Aurora Road #274Cleveland, OH 44139(440) 498-1495www.rangersst.com

RATLER MFG.41 Granger AvenueScarborough, ON M1L 3K9(416) 285-1876www.ratler.com

RC IndustriesP.O. Box 1555Elkhart, IN 46515

(574) 295-6641, ext. 101www.rctoolbox.com

Real Power8401 Northwest Blvd.Indianapolis, IN 46278(877) 670-7325, ext.368www.realacpower.com

Real Wheels Corp/ GS Marketing Corp.5900 77th StreetKenosha, Wisconsin 53142(262) 694-4188

RECOVERY BILLING UNLIMITED42 Quanapoag RoadE. Freetown, MA 2727(508) 763-5474www.bigwheeltowingandrecovery.com

RECOVERY CONSULTING SERVICES106 Golden Rod LaneWarners, NY 13164315-730-6566

Reelcraft2842 E. Business Hwy. 30Columbia City, IN 46725(260) 248-8188www.reelcraft.com

RICK’S TRUCK CENTER260 New Lancaster RoadLeominster, MA 1453(978) 534-0120www.rickstrucks.com

RMP Powertrain Solutions9040 Burrough Dover LanePennsauken, NJ 8110(800) 257-7418www.powertrainsolutions.com

Road America7300 Corporate Center Drive, 6th FloorMiami, FL 33126(305) 392-4327www.road-america.com

Road GearP.O. Box 1202Russellville, AL 35654(256) 331-9340www.road-gear.com

Roadside Safety1170 Center Drive, Suite A&BCity of Industry, CA 91789(909) 468-1393www.roadsidesafety.net

ROBERT YOUNG’S TRUCKS210 Carver Avenue NERoanoke, VA 24012(540) 982-3809www.robertyoungtrucks.com

ROI PROTECTIVE TAPES805 Ward DriveNorthampton, PA 18067(610) 564-7135www.roiprotectivetape.com

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COMPANY LISTINGS

R-O-M Corp6800 East 163rd StreetBelton, MO 64012-5463(800) 827-3692www.romcorp.com

Rontan Signals7859 NW 46th Street, Unit 5BMiami, FL 33166(305) 599-2974www.rontan.com

RPM Equipment & Wrecker Capital13317 Chrisman RoadHouston, TX 77039(281) 590-1494www.rpmwreckersandtowtrucks.com

RSIG9381 Forestwood LaneManassas, VA 20110(703) 365-0199www.rsig.com

RUGGEDTOW.COM778 Pittsburg RoadButler, PA 16002(724) 586-2900www.ruggedtow.com

Rush Towing Systems8810 IH-10San Antonio, TX 78219(210) 835-2239www.rushtowingsystems.com

RV WHEEL4037 Phelan Road, # A133Phelan, CA 92371(800) 215-8007www.rvwheel.com

S&J MFG.P.O. Box 564Cuba, MO 65453(573) 885-4460www.sjmetalmfg.com

Safety Vision6100 W. Sam Houston Pkwy. NHouston, TX 77041-5113(713) 929-1044, direct to Melissawww.safetyvision.com

SAFETYLINE, INC.176 Shannon LanePriest River, ID 83856(208) 448-4000, ext. 105www.safetyline.com

Sam Winer Motors, Inc.3417 East Waterloo RoadAkron, OH 44312(877) 379-4624www.samwinermotors.com

Savatech Corp.1300 N. Nova RoadDaytona Beach, FL 32117(386) 760-0706www.savatech.com

Sefac23 Fontana Lane, Suite 110Baltimore, MD 21237(443) 730-1025, ext. 102www.sefac.com

Sensata Dimensions4467 White Bear ParkwaySt Paul, MN 55110(727) 253-4536www.sensata.com

SERVICE STATION COMPUTER SYSTEMS/SSCS650 Work Street # ASalinas, CA 93901-5013(800) 972-7727, ext. 4721www.sscsinc.com

Sneed Robinson & Gerber Inc.P.O. Box 34698Bartlett, TN 38134(901) 372-4580www.sneedtowinginsurance.com

SoundOff Signal3900 Central ParkwayHudsonville, MI 49426(800) 338-7337www.soundoffsignal.com

SOVEREIGN3 Huntington Quad, Suite 101NMelville, NY 11747(631) 531-0630www.sovereignbank.com/cevf

SPECIALTY VEHICLE & EQUIPMENT FUNDING538 Broad Hollow Road, Suite 221Melville, NY 11747(631) 753-6611www.specialtyvehiclefunding.com

Speedway Wrecker & Trailer Sales2030 Fairfax AvenueColumbus, OH 43207(614) 491-6880

Spill King130 Juno Street, Suite 1Jupiter, FL 33458www.spillking.com

Sprint Enterprise Accounts7751 SW 184th TerraceMiami, FL 33157(913) 653-0662

Star455 Rochester StreetAvon, NY 14414(585) 226-9787www.star1889.com

Starlight Lighting Systems1409 N. Camden CircleSavannah, GA 31406(855) 335-8333www.itowlights.com

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STECK MFG.1115 S. BroadwayDayton, OH 45417(800) 227-8325www.steckmfg.com

Stertil Koni200 Log Canoe CircleStevensville, MD 21666(800) 336-6637www.stertil-koni.com

Stren Flex6295 McDonough DriveNorcross, GA 30093www.stren-flex.com

Strobes R Us820 South Dixie Hwy. WestPompano Beach, FL 33060(954) 946-9955www.strobes-r-us.com/index.asp

SUMMIT TRUCK EQUIPMENT1251 Century AvenueKansas City, MO 64120(303) 301-7457www.summittow.com

Super Springs5055 6th StreetCarpinteria, CA 93013(800) 898-0705www.supersprings.com

Superwinch,LLC359 Lake Road

Dayville, CT 6241(860) 928-7787www.superwinch.com

sureFleetP.O. Box 2349Keller, TX 76244(877) 401-2345www.surefleet.com

Talbert1628 W. State Road 114Rensselaer, IN 47978(800) 348-5232www.talbertmfg.com

TCF Equipment Finance11100 Wayzata Blvd., Suite 801Minnetonka, MN 55305(800) 442-7811, ext. 7415www.tcfef.com

Teletrac7391 Lincoln WayGarden Grove, CA 92841-1428(817) 261-5756, ext. 1448www.teletrac.net

The Crosby GroupP.O. Box 3128Tulsa, OK 74101-3128(918) 834-4611www.thecrosbygroup.com

The Insurance Professionals9343 East Bahia DriveScottsdale, AZ 85260-1559(480) 991-3600www.theinspros.com

The Tool People1255 La Quinta Drive, Suite 200Orlando, FL 32809(407) 674-8775www.thetoolpeople.com

TIGER TOOL34434 McConnell Road, Unit 160Abbotsford, BC V2S 7P1 (800) 661-4661, ext.22www.tigertool.com

Tipton Sales & Parts, Inc2384 Petersburg RoadHebron, KY 41048(859) 689-4888www.tiptonsap.com

Tomar2100 W. Obispo AvenueGilbert, AZ 85233 (800) 338-3133www.tomar.com

TomTom150 Baker Avenue Ext.Concord, MA 1742www.business.tomtom.com

TOOLTOPIA4508 Oak Fair Blvd., Suite 230

Tampa, FL 33610(800) 794-6793, ext. 112www.tooltopia.com

TOPS by towXchangeP.O. Box 5695Chattanooga, TN 37406(866) 800-8677www.towexchange.ne

Tow Dawg SoftwareP.O. Box 221630New Hall, CT 91322(888) 486-9329www.towdawg.com

Tow Signs32430 NE 120th StreetDuvall, WA 98019(800) 800-9470www.towsigns.com

Tow Trucks & Trailers1420 W TroyIndianapolis, IN 46225(317) 786-8765

Tow411(502) 376-3071www.tow411.com

TOWBOOK MANAGEMENT SOFTWARE1161 S. Carney DriveSt. Clair, MI 48079(888) 884-9598www.towbook.com

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COMPANY LISTINGS

TOWING AND RECOVERY ASSOCIATION OF OHIO1339 US Hwy. 50Milford, OH 45150(513) 791-3555

TowLot.com10331 Ash DriveOverland Park, KS 66207(866) 263-8611www.towlot.com

Towmaster61381 US Hwy. 12Litchfield, MN 55355(320) 693-7900www.towmaster.com

TOW MART8029 Pittsburgh Ave.North Canton, Oh 44720(330) 494-8544www.towmart.com

TOWMATE15827 Serenity Point LaneRogers, AR 72756(479) 925-2131www.towmate.com

towPartnersP.O. Box 2349Keller, TX 76244(877) 401-2345www.towpartners.com

towPartners Insurance (GIA)5849 Park Vista Circle, Suite 200Keller, TX 76244

(817) 431-6035www.towpartnersinsurance.com

TOWRAMPS (BRUTE INDUSTRIES)2003 23rd Avenue North, Suite AEscanaba, MI 49829(906) 786-0585www.raceramps.com

towSearchP.O. Box 2349Keller, TX 76244(817) 337-8111www.towsearch.com

Towtruckinsurance.com53 Perimeter Center E.Aluna, GA 30346(770) 804-4829www.towtruckinsurance.com

Track What Matters2652 FM 407, Suite 215Argyle, TX 76226(817) 430-9201www.trackwhatmatters.com

Tracker Management Systems4600 Rockside Road, Suite 205Cleveland, OH 44131(800) 445-2438www.trackermanagement.com

Trail-EzeP.O. Box 1188Mitchell, SD 57301(800) 232-5682www.traileze.com

Transportation InformationSystems, Inc.5435 Cahuenga Blvd., Suite #DNorth Hollywood, CA 91601(818) 563-2839www.tisfleet.imagineit.com

TRAVIS BARLOW INSURANCE1002 West Highway 80Pooler, GA 31322(800) 537-7152www.travisbarlow.com

Traxxis GPS Solutions945 NE 118th StreetMiami, FL 33161(888) 447-7059, ext. 102www.traxxisgps.com

Tulsa Winch/ TWG11135 S. James AvenueJenks, OK 74037(918) 298-8300www.team-twg.com

Twin Cities Wrecker Sales1301 Jackson StreetSt. Paul, MN 55117(651) 488-4210

TWIN STATE EQUIPMENT4495 Copper Sage StreetLas Vegas, NV 89115(702) 269-1471, ext. 203www.twinstateequipment.com

UIS Brokers East LTD3 West Main Street, Suite 206Elmsford, NY 10523(888) 258-2571www.uisbrokers.com

Unifirst68 Jonspin RoadWilmington, MA 1887(978) 658-8888

UNITED PLASTIC FABRICATING165 Flagship DriveNorth Andover, MA 1845(800) 638-8265www.polybody.com

United States Auto Club3410 Midcourt Rd, Suite 215Carrollton, TX 75006(214) 576-9948www.usacmd.com

USFleet Tracking2912 NW 156th StreetEdmond, OK 73013(405) 749-1105www.usft.com

u




Vehiclepath (a division of Spireon Inc.)17600 Gillette Avenue, Suite 100Irvine, CA 92614(877) 299-6544, press 4 for Saleswww.vehiclepath.com

Velvac2405 S. Calhoun RoadNew Berlin, WI 53151(262) 786-0700www.velvac.com

Viair15 EdelmanIrvine, CA 92618(949) 585-0011

VIP Tow DispatchP.O. Box 626Framingham, MA 1702(866) 462-4475www.viptowdispatch.com

VTS SYSTEMS14935 Dunwoody Bend, Suite 100Cyprus, TX 77429(281) 373-3072www.vts-systems.com

Vulcan Brands14300 Schaefer Hwy.Detroit, MI 48227(313) 935-3013, ext. 214www.vulcanchain.com

Warn Industries12900 S.E. Capps RoadClackamas, OR 97015(503) 722-1200www.warn.com

Weathergaurd420 East Terra Cotta AvenueCrystal Lake, IL 60014(815) 459-6020www.weatherguard.com

WEISS INSURANCE683 Trade Center Blvd.Chesterfield, MO 63005(636) 534-7226www.weiss-ins.com

Weld Built276 Long Island AvenueWyandach, NY 11798(631) 643-9700www.weldbuilt.com

WES WILBURN CONSULTINGP.O. Box 007Wade, NC 37051

(910) 486-8928www.weswilburn.com

Westend Service, Inc.8600 Frederick RoadEllicott City, MD 21043(410) 465-4455www.westendservice.com

Western Star2477 Deerfied DriveFort Mill, SC 29715(803) 578-3553www.westernstartrucks.com

WHELEN ENGINEERING CO.51 Winthrop RoadChester, CT 06412-0684(860) 526-9504, ext. 2229www.whelen.com

WILL-BURT COMPANY169 S. Main StreetOrrville, Ohio USA 44667(330) 684-4024, direct Melwww.willburt.com

Wireless Links1050 Wall Street, Suite 202Lyndhurst, NY 7071www.wlius.com

Worldwide Equipment Sales601 Walnut Ct.Rockdale, IL 60436(815) 725-4400www.newtowtrucks.com

Wreck MasterP.O. Box 473

Lewiston, NY 14092(800) 267-2266www.wreckmaster.com

Yale Cordage77 Industrial Park RoadSaco, ME 4072(207) 282-3396, ext. 23www.yalecordage.com

ZACKLIFT1102 E 1st StreetCle Elum, WA 98922(509) 674-4426www.zacklift.com

Zendex Tool Corporation4 Larson DriveDanbury, CT 6810(203) 778-0400www.zendextool.com

Zip’s Truck Company316 W. Milwaukee StreetNew Hampton, IA 50659(641) 394-3166, ext. 225www.zips.com

Zone Defense, LLC1700 66th Street North, Suite 300St. Petersburg, FL 33710(866) 672-1212, ext. 727www.zonedefensetruck.com

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wy

v


COMPANY LISTINGS



TM

Detroit Wrecker

Dynamic

Hide A Lift

Hy-Tech Recovery Equipment

Lift and Tow

Minute Man Mfg.

Goodyear Wrecker

Mat-Jack

Savatech Corp.

Boss Industries Inc.

Viair

Car - Part.com

Copart

Insurance Auto Auctions

TowLot.com

Amerideck

B&B Industries

Danco Products

Dangelo's Custom Built Mfg., LLC

Detroit Wrecker

Direct Equipment

Dual-Tech

Dynamic

Jerr-Dan

Kilar

Miller Industries

Minute Man Mfg.

NRC Industries

PolyBilt

Ratler Mfg

United Plastic Fabricating, Inc.

Weathergaurd

Weld Built

Zacklift

all-grip

American Eagle Accessories Group

AW Direct

BA Products

Bailey's Towing

Bulldog Towing Products

Columbus McKinnon

Detroit Wrecker

Diversified Products

Durabilt

East Penn Truck Equipment

Hooks

In The Ditch Towing Products

Industrial Nettting

J.J. Keller

Kinedyne

Lift- All

Mfr Express

Rick's Truck Center

Robert Young's Trucks

Ruggedtow.com

S&J Mfg

Stren Flex

The Crosby Group

US Cargo Control

Vulcan Brands

Worldwide Equipment Sales

Ford Motor Company

FREIGHTLINER TRUCKS

Hino

International Truck/ Navistar

Isuzu

Mitsubishi

Peterbuilt

RAM Trucks/Chrysler Group LLC

Western Star

Ranger SST

Recovery Consulting Services

Sprint Enterprise Accounts

Gamber Johnson

RAM Mounting Systems

North American Bancard

Ranger SST

Bailey's Towing

Best Tools

Collins Mfg Corp.

Custer Products

Diversified Products


Hooks


Mat-Jack


Steck Mfg.

Zendex Tool Corporation

Holly's Message Service

Kolo DBS

Professional DispatchServices, Inc.

VIP Tow Dispatch

Akins Ford

American Enterprises

Atlanta Wrecker

Atlantic Emergency Solutions

Austin Hinds Motors, Inc.

Auto Equipment Inc.

Bailey's Towing

Buyers Products Company

Chevron Commercial

Coker Equipment

Columbus Truck/Marietta Mack

Crouch Tow Trucks

Detroit Wrecker

DG Towing Equipment

East Coast Truck & Trailer


Eastern Wrecker

Equipment Sales and Service

Fleet Sales West

Florida Wrecker Sales

Golden West

Goodyear Wrecker

Hale Trailer Brake & Wheel Inc.

Hedingers Equipment

Hooks

House of Wreckers

Kavanaugh's Truck Sales

Loganville Ford

Lynch

Lynch Chicago

Matheny Motors

New England Truckmaster

NUSSBAUM WRECKERS

Nussbaum Wreckers &Rollbacks

Purpose Wrecker

Rick's Truck Center

RPM Equipment & Wrecker Capital

Rush Towing Systems

Speedway Wrecker & Trailer Sales

Summit Truck Equipment

Tipton Sales & Parts, Inc.

Tow Trucks & Trailers

Twin Cities Wrecker Sales

Twin State Equipment

Westend Service, Inc.


Zip's Truck Company

Beacon Software

BudgetGPS

FleetMatics

GPS Insight

GPS Secured

Insight USA

Progressive Platforms

Ranger SST

TomTom

Track What Matters

Transportation InformationSystems, Inc.

Traxxis GPS Solutions

Vehiclepath (a division ofSpireon Inc.)

CW Mill Equipment Co, Inc.

DewEze Mfg / Harper Industries

Muncie Power Products

Ohio Power Systems

Permco Hydraulics

Alexander Insurance Agency

ATIG

Austin Insurance

Bowers Group

Chester Point Programs

Consumers Insurance

Der Manouel Insurance Group

Geico

Gessel Insurance Agency

Hal Kresser Agency

Hamby & Aloisio Insurance

IGTC - McManus Pearl & Gesl, Inc.

KBK Insurance Group, Inc.

Martens Johnson Insurance

National Ins. Brokerage of NY

National Interstate

Progressive Commercial Ins.

RSIG

Sneed Robinson and Gerber Inc.

The Insurance Professionals

towPartners Insurance (GIA)

Towtruckinsurance.com

Travis Barlow Insurance

UIS Brokers East LTD

Weiss Insurance

Associated Equipment

Clore Automotive

Energy Safe Technologies, Inc.

Goodall

Advance Capital Group

Advantage Funding

Beacon Funding

Channel Islands Leasing and Loan

Creditors Speciality Service, Inc

Integerated Vehicles & EquipmentLeasing

Intek

North American Bancard

Sovereign

Specialty Vehicle & EquipmentFunding

TCF Equipment Finance

Atlas Flasher & Supply Co.Atomic Led, IncAustin Hinds Motors, Inc.AW DirectBailey's TowingBlades Tow Right, Inc.Buyers Products CompanyCode 3 / PSE AmberCommercial Safety ServicesCuster ProductsDetroit WreckerEast Penn Truck EquipmentFederal SignalFlash EquipmentFleet Sales WestG&W SolutionsGeneral Mfg. (Saftlite)Golden WestGo-Light Inc.

Kinequip Inc.

Add On Wheel Lifts

Air Bags

Air Compressors

Auto Auctions

Body Manufacturers

Cargo Control

Chassis Manufacturer

Communication

Computer Mounts

Credit CardProcessing

Damaged VehicleMovement System

Dispatch Service

Distributor

GPS/Fleet Tracking

Hydraulics

Insurance

Jump Starters

Lease & Finance

Lighting & Accessories

2013BUYER’S GUIDE


New England TruckmasterPanor Corp (Maxxima)Phoenix USA, Inc.Power Arc Pro-VisionPSE AmberRAM Mounting SystemsRick's Truck CenterRobert Young's TrucksR-O-M CorpRontan SignalsRuggedtow.comSoundOff SignalStarStarlight Lighting SystemsStrobes R UsThe Tool PeopleTomarTow MartTowMateWhelen Engineering Co.Will-Burt CompanyWorldwide Equipment Sales

Access Tools and Equipment

AW Direct

Bailey's Towing

Best Tools


Fleet Sales West

Golden West

Hooks

Next Generation Tool Company

Rick's Truck Center


Steck Mfg.

The Tool People

Ambest

AW Direct

Bailey's Towing

Chevron

D&J Diversified LLC

Gaither Tool

Lube A Boom

Olson & Company


AAA

Agero

Allstate Roadside Services

FleetNet America

National Automobile Club

National Motor Club

Quest Roadside Services

Road America

United States Auto Club

Amerideck

Condor Lift

Busch Enterprises

Flitz Intl, Ltd.

American Safety & Supply

AW Direct

Badger Glove and Safety

Bailey's Towing

Gulf Atlantic Supply

Kinco Gloves

Majestic Glove

New Pig

PIP

Rick's Truck Center


Safetyline, Inc.

Unifirst

Pelican Rope

Yale Cordage

American Safety & Supply

AW Direct

Badger Glove and Safety

G&S Safety Products

Go-Light Inc.

Gulf Atlantic Supply

J.J. Keller

PIP

Pro-Vision

Roadside Safety

Safetyline, Inc.

TowRamps (Brute Industries)

Yale Cordage

Heartland AutomotiveEquipment

Sefac

Stertil Koni

AW Direct

BA Products

Boss Industries Inc.

Cal-Van Tools

Chicago Pneumatic

Fleet Sales West

Gaither Tool

Golden West

Goodall

MerrittModuline Cabinets

Lubricants

Motor Clubs

Motorcycle Lifts

Polishing Supplies

Protective Clothing

Rope

Safety

Shop Lifts

Lock Out Equipment

Shop Tools &Equipment

C AT E G O R I E S



TM

Panasonic Corporation of NorthAmerica

Phoenix USA, Inc.Quality Craft ToolsSefacSteck MfgStertil KoniThe Tool PeopleTiger ToolToolTopia

Anchor GraphicsNational Traffic Signs, Inc.Tow Signs

Flow StopNew PigSpill King

Auto Data Direct, Inc.Batchout

Beacon Software

Insight USA

Onscene Solutions

Progressive Platforms

Pro-Vision

Ranger SST

Service Station ComputerSystems/SSCS

sureFleet

Teletrac

TOPS by towXchange

Tow Dawg Software

Towbook ManagementSoftware

Track What Matters

Tracker Management Systems

Transportation Information Systems, Inc.

Traxxis GPS Solutions

USFleet Tracking

VTS Systems

Wireless Links



Kalyn Siebert L.P.

Landoll Corporation

Talbert

Towmaster

Trail-Eze

AW Direct

Dan Messina.com

DJ Says

J.J. Keller

North American Towing Academy

Recovery Billing Unlimited

Wes Wilburn Consulting

Wreck Master

Akins Ford

Allison Transmissions

Atlanta Wrecker

Atlantic Emergency Solutions


Auto Equipment Inc.

AW Direct

Bailey's Towing

Bob Fish Trucks


Chalmers Suspensions International Inc.

Chevron Commercial

Chevron West

Coker Equipment

Columbus Truck/Marietta Mack

Crouch Tow Trucks

Custer Products

Dangelo's Custom Built Mfg., LLC

Detroit Wrecker

Dual-Tech

Dynamic

East Coast Truck & Trailer


Eastern Wrecker

Equipment Sales and Service

Fleet Sales West

Florida Wrecker Sales

Gaither Tool

Golden West

Goodyear Wrecker


HeavyDuty

Hedingers Equipment

Hooks

House of Wreckers


Kavanaugh's Truck Sales

Lift and Tow

Loganville Ford

Lynch

Lynch Chicago

Matheny Motors

Minute Man Mfg


NUSSBAUM WRECKERS

Nussbaum Wreckers &Rollbacks

Phoenix USA, Inc.

Pillow Protection Corp.

Purpose Wrecker

RC Industries

Rick's Truck Center

Road Gear


R-O-M Corp.

RPM Equipment & Wrecker Capital

Trailers

Training &Education

Truck EquipmentDealer

Tow Software

Spill Control/Clean-Up

Signs & Graphics

2013BUYER’S GUIDE


Rush Towing Systems

Speedway Wrecker & Trailer Sales

Summit Truck Equipment

Tipton Sales & Parts, Inc.

Tow Trucks & Trailers

TowRamps (Brute Industries)

Twin Cities Wrecker Sales

Twin State Equipment

Velvac

Westend Service, Inc.


Zip's Truck Company

Eye3data

Hanscom K

Mobile Awareness, LLC

Pro-Vision

Safety Vision

Zone Defense, LLC

American Force Wheels

Dacotah -Walsh Tire

Miti Co. Mfg.

Olson & Company

Phoenix USA, Inc

Prime Industries

Real Wheels Corp/ GS MarketingCorp.

RV Wheel



AW Direct


Columbus McKinnon

ComeUp USA

Custer Products


Fleet Sales West

Hooks

LodarUSA

Mile Marker

NBB Controls


Ohio Power Systems

Pelican Rope

Pierce Auto Sales

Pro-Vision

Ramsey Winch

Sam Winer Motors, Inc.

Superwinch,LLC

The Crosby Group

Tulsa Winch/ TWG

Warn Industries

Yale Cordage

American Eagle Accessories Group -Heavy-duty drawer systems

Auto Data Direct, Inc. - CertifiedMailing Tools & Real Time VehicleInquiries

Bishop Branding - AUTOW CustomDie Cast -Promo Items

Clore Automotive - Testingequipment

CW Mill Equipment Co, Inc. -Clutch Pump, Alternator, A/CCompressor Mounting Kits

Direct Equipment - Detachable5th Wheel Wreckers

Diversified Products - Manufacturerof PushBumpers, Winch-MountPushBumpers, Tow Slings, TruckBars, Self-Loading Dollies, CableTensioners, Roller Guides, ScotchBlocks, Fold-Down Light BarBrackets, Cam Locks

Ecmperformance.com - CustomEngine Control Module (ECM)Programming & Diesel ParticulateFilter (DPF) Deletion

Exide Technologies - Batteries

FleetNet America - Fleet Maintenance

Goodall - Service truck accessoryequipment

International Towing andRecovery Hall of Fame andMuseum - Industry Hall of Fame,Museum, Wall of the Fallen and SurvivorFund

LodarUSA - Radio remote controls

Marking Pen Depot - Vehiclemarking

Merritt - Truck Boxes

Mobile Awareness, LLC - ObstacleDetection Sensors

Moduline Cabinets - Shopcabinets

NBB Controls - Controls

Pillow Protection Corp. - Oil panprotection

Real Power - Electric Vehicle Charging

Reelcraft - Hose Reels

RMP Powertrain Solutions - Enginesand Transmissions

ROI Protective Tapes -Windshield/vehicle wrap

Sensata Dimensions - Power Inverters

SoundOff Signal - Switches,electronics & work area lighting

Super Springs - SuspensionEnhancement Products

sureFleet - Fleet Management

Tow411 - Industry forum

Tow Connections - Industry forum

towPartners - Buying Club

towSearch - Towing Locating Service

Unifirst - Uniforms

Zacklift - Underreach Mfr

Other

Winches &Accessories

Wheels &Accessories

Video & Security

C AT E G O R I E S

A single wrap of nettingaround a damaged vehiclehelps secure loose parts. In-expensive compliance withtransportation regulationsis made easier with spe-cially configured rolls of disposable CAR-GO-NET<.

Industrial Netting offers their �” mesh in 56” wide x 1000’long rolls. Single rolls weigh just 21 lbs. Light enough to shipby UPS and small enough for one person to use. The cost towrap a typical vehicle is less than a cheappizza.

Scrap recyclers have used CAR-GO-NET< for more than a decade to complywith transportation regulations. Now, towoperators are using CAR-GO-NET< to helpcontain small parts and loose debris whiletransporting wrecked autos or salvagedvehicles.

Industrial Netting7681 Setzler Parkway NorthMinneapolis, MN 55445-1883(763) 496-6355 Main | (763) 496-6372 Directwww.industrialnetting.com

Industrial Netting


TM


HOOKEDUPProfessionalYour Resource for Towing & Recovery

TM

• Manufactured using the highest gradematerials• 100% Magnaflux Tested - Standard onall Contact Bearing Swivels• Available in sizes from 3/4 ton to 35ton and for wire rope sizes from 1/4” to1-1/4”• Designed with a safety factor of 5:1• Individually tested to 2 times the safe working load limit with certi-fication• Zinc plated for corrosion resistance and longer life• Manufactured with grease fittings for superior performance• Designed for low starting torque and high rotation speed• 20,000 cycle fatigue rate to 1.5 times working load limit• Supplied with test certs and batch numbers for ease of traceability

B/A Products Co. | 8925 McGaw CourtColumbia, MD 21045-4725Toll Free (800) 327-3301 | Phone: (410) 381-1700

The new ‘GB Series’ of low profile LED lighting by TowMate al-

lows you to maximize light output and minimize the amount

of space used. Customize your colors and length to fit your

need then simply mount using double-sided automotive trim

tape. Pictured is a ‘GB48RW’ combining red and white mod-

ules and driving them with a Power-Link PLC-RX, a product

within TowMate’s essentially wireless emergency lighting

line. As with all things TowMate, these units feature a lifetime

warranty and made in the USA.

TowMate, LLC.

15827 Serenity Point Ln.

Rogers, AR 72756

Ph: (800) 680-4455

Pierce Sales now car-ries the HV-15ComeUp hydraulicwinch. Winch strongwith 15,000 lbs. ofpulling strength at 30fpm. Winch safe sincethe HV-15 meets inter-national safety stan-dards. The HV-15offers 2,175 psi at 15.9gpm, holds 89' of 3/8"cable, and has a rotat-ing ring gear clutch.

Pierce Arrow Inc. dba Pierce Sales549 U.S. HWY 287 S.Henrietta, Texas 76365800-658-6301 toll free | 940-538-5643 phone940-538-4382 faxwww.piercearrow.uswww.youtube.com/piercearrowincwww.piercesales.com

Available Through B/A ProductsDistributors Worldwide

Tow Mate

HV-15 ComeUp Winch


Real-Time Visibility = Real-Time ResultsGPS Secured fleet management solution withGPS tracking software allows you to effectivelymonitor your entire fleet in real time.

Fleet fuel managementOur fleet management software provides fuelmanagement reports that allow you to see, at a glance, how well youare managing fuel consumption.

• Preventative maintenance and organization tools• Owner/operator capabilities• Real time vehicle locating and tracking• GPS monitoring modifies driver behavior and increases productivity.

Savings, efficiency boost, increased customer satisfaction leading tonew customers are the proven results from companies that are al-ready using the GPS Secured PRO Fleet GPS Tracking System.

GPS Secured Inc.Phone: 305-851-3700 | Fax: 305-600-1056Toll Free: 800-434-1101Email: [email protected] | Web: www.gpssecured.com

Less than three inches inheight, Slim-Line Pioneershave all the reliability, ruggedworking characteristics andadvantages of larger Pioneersin a more compact package.Part of our total range of LEDFlood, Spot and Work lighting,these scaled down models are a “fits-all” addition to your vehi-cle’s supplemental lighting package. They feature rugged die-cast white or black powder coated housings and are rated tolast thousands of hours with low amp draw. Single Lamp ver-sion provides 3000 usable lumens at 35 watts; dual lamp pro-vides 6000 lumens at 70 watts. Versatile size mounts in manyplaces on your vehicle with multiple mounting options, includ-ing recessed, low profile pedestal and bail bracket, to choosefrom. 12 or 24 VDC. Covered by Whelen’s Five Year HDPHeavy-Duty Professional warranty.

Whelen Engineering Co., Inc.51 Winthrop Road, Chester, CT 06412860-526-9504 | www.whelen.com

GPS Secured has fleet managementsolutions with GPS tracking software

Pioneer™ SlimLine™ Series, Singleand Dual Super-LED Worklights


DealerPlace


DealerPlace


MarketPlace


MarketPlace



TM

Alexander Insurance . . . . . . . . . . . . . . . . .33

Amerideck . . . . . . . . . . . . . . . . . . . . . . . . .46

Atlanta Wrecker . . . . . . . . . . . . . . . . . . . . .45

Austin Insurance . . . . . . . . . . . . . . . . . . . . .40

AW Direct . . . . . . . . . . . . . . . . . . . . . . . . .35

B/A Products . . . . . . . . . . . . . . . . . . . . .10, 46

Beacon Software . . . . . . . . . . . . . . . . . .25, 46

Bowers Insurance . . . . . . . . . . . . . . . . . . . .46

Collins Dollies . . . . . . . . . . . . . . . . . . . . . .34

COMEUP Winch . . . . . . . . . . . . . . . . . . . .28

Custer Products . . . . . . . . . . . . . . . . . . . . .34

CW Mill Equipment Company . . . . . . . . .39

D&J Diversified, LLC . . . . . . . . . . . . . . . . .37

Dan Messina . . . . . . . . . . . . . . . . . . . . . . . .21

Detroit Wrecker . . . . . . . . . . . . . . . . . . . .23

Direct Equipment . . . . . . . . . . . . . . . . . . . .46

Dynamic . . . . . . . . . . . . . . . . . . . . . . . . . .IBC

ECM Performance . . . . . . . . . . . . . . . . . . .33

Eye3Mobile . . . . . . . . . . . . . . . . . . . . . . . . .47

Flash Equipment . . . . . . . . . . . . . . . . . . . . . .9

Fleet Sales West . . . . . . . . . . . . . . . . . . . . .44

Florida Wrecker Sales . . . . . . . . . . . . . . . .44

FlowStop . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Ford . . . . . . . . . . . . . . . . . . . . . . . . . . . .IFC, 1

GPS Secured . . . . . . . . . . . . . . . . . . . . . . . .48

Hal Kresser . . . . . . . . . . . . . . . . . . . . . . . . .47

Heartland Automotive Equipment . . . . . .36

Holly's Message Service . . . . . . . . . . . . . . .36

IAA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Industrial Netting . . . . . . . . . . . . . . . . . . . .46

KBK Insurance . . . . . . . . . . . . . . . . . . . . . .47

Lift and Tow . . . . . . . . . . . . . . . . . . . . . . . .17

Lodar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Marking Pen Depot . . . . . . . . . . . . . . . . . .47

Matjack . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Mfr. Express . . . . . . . . . . . . . . . . . . . . . . . . .16

Mile Marker . . . . . . . . . . . . . . . . . . . . . . . .31

Miti . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

NABancard . . . . . . . . . . . . . . . . . . . . . . . . .15

National Traffic Signs . . . . . . . . . . . . . . . . .47

Ohio Power Systems . . . . . . . . . . . . . . . . .37

Pierce Sales . . . . . . . . . . . . . . . . . . . . . . . . .23

Pillow Protection . . . . . . . . . . . . . . . . . . . .47

Progressive Platforms . . . . . . . . . . . . . . . .BC

Ram Mount . . . . . . . . . . . . . . . . . . . . . . . . . .7

Recovery Billing . . . . . . . . . . . . . . . . . . . . .20

Recovery Consulting Services . . . . . . . . . .40

Robert Young . . . . . . . . . . . . . . . . . . . . . . .45

ROI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Rugged Tow . . . . . . . . . . . . . . . . . . . . . . . . .32

RV Wheel . . . . . . . . . . . . . . . . . . . . . . . . . .47

S&J Metal . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Saftlite (General Mfg) . . . . . . . . . . . . . . . . .46

Steck . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Tiger Tool . . . . . . . . . . . . . . . . . . . . . . . . . .30

Tow Mart . . . . . . . . . . . . . . . . . . . . . . . . . .44

TowBook . . . . . . . . . . . . . . . . . . . . . . . . . .29

Towmate . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

TowRamps . . . . . . . . . . . . . . . . . . . . . . . . .22

Twin State Equipment . . . . . . . . . . . . . . . .45

United Plastic Fabricating . . . . . . . . . . . . . . .5

Wall of The Fallen . . . . . . . . . . . . . . . . .12, 13

Weiss Insurance . . . . . . . . . . . . . . . . . . . . .47

Whelen . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Will-Burt . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Zacklift . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

COMPANY PG COMPANY PG COMPANY PGADVERTISERINDEX

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Documents

Tow Professional