Topic Topic 44:Application of Wikipedia to Application of Wikipedia to TeamworkTeamworkXX iao Dehongiao DehongDeputy University LibrarianDeputy University LibrarianXiamen University LibrariesXiamen University Libraries

Redefining Libraries:Web 2.0 and other Challenges

May 2007 Xiamen, China

Scope of this topic

Leadership Teamwork Internal communication Technical communication

Leading with the heart

Perspective Teamwork Creativity Observation Process

Susan Metros: A heart to heart on leadershiphttp://www.ala.org/ala/acrl/acrlpubs/crlnews/backissues2005/June05/hrttohrt.htm

Teamwork

Rowing strategy Continuous motion: rowing motions should be continuous, fluid motions. Synchronization: rowers serve for perfect synchronization. Clean catches of oar blades. No splash. Consistent speed: shell moves the slowest at the catch, the quickest at the release.

Communication in an information ageWe do these: Meetings; Go down to speak with a colleague; Send letters; Print newsletters

Communication in an information ageWe do through an even greater number of channels: telephone, voice mail, email, instant message software, or a cell phone

Communication in an information age More and more libraries use so-

called intranet for internal communication.

web access become another key channel.

Communication in an information age Obviously, we are struggling with information exploded and broken. one-size-fits-all approach simply does not work Requires users to know and get acquaintance to information technology.

What’s your colleagues want

Memos. Email. Quick reference cards.

What’s your colleagues want

Manuals. Instructions. Procedures. Specifications.

What’s your colleagues want

Proposals. Reports. Schedules. Terminology .

Can we give more?

News and pictures Suggestions. …

Can we give more?

Relevant progress from other teams.

Minutes and resolutions. …

Can we give more?

Mid-term and long term plans. Lectures. …

Effective communication

Accessibility. Accessible is for people concerned can actually get to it and understand it.

Effective is an art, Effective is also a science.

Effective communication

Usability. This character is about usable and efficient as well.

Effective is an art, Effective is also a science.

Effective communication

Relevance. Relevance relate to specific audience or viewers.

Effective is an art, Effective is also a science.

“Quality characteristics” Accuracy--Has no mistakes or errors. Clarity—avoids ambiguity. Completeness—includes all necessary information. Concreteness—uses concrete examples and language. Organization—follows sequences that make sense for the situation. Visual effectiveness— layout, screen design, color and other elements.

Evaluation: Question you should ask

1. Is the information accurate?2. Is the language clear and unambiguous?3. Is the information complete?4. Are the examples concrete?

Evaluation: Question you should ask

5. Is the material appropriately organized?6. Is visual information (layout, screen

design, color) used effectively?7. Can users find what they need in an

efficient manner?8. Is language at an appropriate technical

level?

Evaluation: Question you should ask

9. Does the document contain a table of contents, index, tags, or other such device?10. Is specific information easy to locate?11. Is the material appropriate for viewers?12. Is the material appropriate for and relevant to the purpose at hand?

You can never settle down!!!