Tomorrow’s Queensland through ICTToward Q 2 through ICT report of... · Toward Q2 through ICT – Implementation plan (updated September 2010) 3 This implementation plan underpins

Toward Q2 through ICT – Implementation plan (updated September 2010) 1

Tomorrow’s Queensland through ICTToward Q2 through ICTImplementation plan

2009 – 2014The Queensland Government’s

strategy for government ICT

Updated September 2010


Contents

Introduction ..................................................................................................................................................3

Focus area 1 – Accessible government ............................................................................................................5

Priority: Improving government service delivery [AG-1] ...................................................................................................... 5

Priority: Engaging online with Queenslanders [AG-2] ........................................................................................................6

Priority: Improving information management and access [AG-3]........................................................................................6

Focus area 2 – Efficient government ...............................................................................................................7

Priority: Adopting a ‘one government’ approach to ICT investment and development [EG-1] ..............................................7

Priority: Delivering savings [EG-2] .....................................................................................................................................8

Priority: Building our ICT capability [EG-3] .........................................................................................................................9

Focus area 3 – Effective government ............................................................................................................ 10

Priority: Delivering successful projects [FG-1] .................................................................................................................. 10

Priority: Providing whole-of-Government leadership in ICT delivery [FG-2] ........................................................................11

Priority: Engaging early with industry [FG-3] .....................................................................................................................11

Focus area 4 – A strong industry/government partnership ........................................................................... 12

Priority: Creating effective industry/government partnerships [IG-1] ............................................................................... 12

Priority: Creating opportunities to solve contemporary problems [IG-2] ........................................................................... 12

Priority: Creating enhanced business opportunities for local industry [IG-3] .................................................................... 13


This implementation plan underpins Toward Q2 through ICT, the Queensland Government’s strategy for government information and communication technology (ICT), and outlines the government’s ambitions to progress the priorities identified within the strategy.

Toward Q2 through ICT is a five-year plan that supports the Queensland Government’s 2020 vision for the state, Toward Q2: Tomorrow’s Queensland.1

Toward Q2 through ICT acknowledges that we can drive better performance in service delivery, both directly to citizens and internally within government, by improving our management and use of the existing information and communication technology investment and by driving efficiencies through new investment.

Toward Q2 through ICT outlines the Queensland Government’s ICT priorities and targets to help create more accessible, efficient, and effective services for the benefit of all Queenslanders.

Toward Q2 through ICT focuses on four areas:

Accessible government – delivering easy-to-access, customer-centric services and information for all Queenslanders through ICT innovation, and using ICT to develop new ways for Queenslanders to engage with government.

Efficient government – adopting a ‘one government’ ICT approach across government agencies to improve service delivery and information access, and reduce the cost of government operations.

Effective government – supporting front-line service delivery through the provision of leadership in whole-of-Government ICT directions, successful ICT governance and early engagement with industry.

A strong industry/government partnership – developing a mature industry/government relationship where ICT is deployed to help solve contemporary challenges facing Queensland and to deliver efficiencies to the Queensland taxpayer.

Toward Q2 through ICT identifies priorities for action within four key focus areas, and sets targets to be met in delivering the strategy. The Queensland Government has identified a number of actions for implementation and it is the government’s ambition to progress these actions to support Toward Q2 through ICT.

The hierarchical structure of this document is focus area – priorities – actions.

Introduction

1 Toward Q2: Tomorrow’s Queensland, Queensland Government, 2008, www.towardq2.qld.gov.au

Toward Q2 through ICT 2009–2014

Accessible government

Efficient government

Effective government

A strong industry/government

partnership


The table below summarises the four focus areas and their supporting priorities.

Toward Q2 through ICT – The Queensland Government’s strategy for government ICT

Focus areas Accessible government Efficient government Effective government A strong industry/government partnership

Priorities Improving government service delivery [AG-1]

Engaging online with Queenslanders [AG-2]

Improving information management and access [AG-3]

Adopting a ‘one government’ approach to ICT investment and development [EG-1]

Delivering savings [EG-2]

Building our ICT capability [EG-3]

Delivering successful projects [FG-1]

Providing whole-of-Government leadership in ICT delivery [FG-2]

Engaging early with industry [FG-3]

Creating effective industry/government partnerships [IG-1]

Creating opportunities to solve contemporary problems [IG-2]

Creating enhanced business opportunities for local industry [IG-3]

The Toward Q2 through ICT – Implementation plan outlines a range of actions to support the government’s ambition to achieve the priorities within each focus area.

The timelines indicated throughout the document equate to the end of the calendar year mentioned. The lead agencies nominated for each action will work with other agencies to ensure a ‘one government’ collaborative approach, and where appropriate, will also work with the ICT Industry Workgroup (ICTIW) and the ICT industry.

Regular progress reports on the implementation of the strategy are delivered by the Queensland Government Chief Information Officer. To date, all five actions specified for delivery in 2009 have been completed, resulting in:

Smart Service being mandated as the preferred •provider of online and telephone-based government services to Queenslanders (AG-1.1a)a multi-agency service counter in Brisbane CBD, •with plans for additional counter programs aimed at delivering a network of effective service outlets for Queenslanders (AG-1.5a)a Dark Fibre Consolidation Strategy to reduce •duplication in CBD dark fibre services (EG-2.6)agencies being transitioned to a common government •internet service provider (EG-2.7)ICT investments over $2 million demonstrating a •commitment to ‘share before buy before build’ (IG-3.5).

Eight additional actions have also been completed ahead of schedule, delivering:

consolidated standards in information management •(AG-3.5, 2011)an agency Chief Information Officer charter •(EG-1.1, 2010)an ICT Investment Fund for high priority •whole-of-Government projects (EG-2.20, 2010)an ICT capability framework to enable government to •meet future workforce requirements (EG-3.1, 2010)a restructure of the Department of Public Works ICT •Division (FG-2.2, 2010)

a refreshed governance structure focused on ICT •delivery (FG-2.3, 2010)a process to identify opportunities for industry to •engage with Queensland Government agencies on key ICT developments and trends (IG-1.4, 2010)adoption of the national Government and Industry •Principles of Engagement on ICT (IG-1.1, 2010).

This implementation plan is reviewed and updated as required to reflect progress and to ensure that whole-of-Government ICT priorities and service delivery imperatives continue to be met.

Key updates to the implementation plan for 2010 include six additional actions that either build on completed actions or encompass new areas of information security, spatial information and unified communications:

Continue to implement the accessible government •vision with the consolidation, transition and integration of agreed agency services to Smart Service within allotted timeframes (AG-1.1b, 2013). Implement two additional multi-agency service •counter pilots in Cairns and Maroochydore to inform a state-wide integrated counter strategy (AG-1.5b, 2011).Develop a whole-of-Government direction for digital •preservation, including planning for the development of a future digital archive (AG-3.4b, 2013).Develop a whole-of-Government approach to •information security to guide the future management and protection of Queensland Government information, systems and networks; and raise the profile and awareness of information security across the sector (AG-3.7, 2011). Develop an action plan and supporting information •architecture for access to Queensland Government spatial information (AG-3.8, 2012).Develop a unified communications strategy to identify •appropriate solution architectures, sourcing strategies and a roadmap for the use of IP telephony and unified communications within Queensland Government (EG-2.21, 2011).


Focus area 1 – Accessible governmentOutcome: Delivering easy-to-access, customer-centric services and information for all Queenslanders through ICT innovation, and using ICT to develop new ways for Queenslanders to engage with government.

Priorities

There are three high-level priorities for the ‘accessible government’ focus area:[AG-1] Improving government service delivery•[AG-2] Engaging online with Queenslanders•[AG-3] Improving information management and access.•

Priority: Improving government service delivery [AG-1]

ID Action Timeline Lead CompleteAG-1.1a AG-1.1b

Completed – Issue mandate for Smart Service Queensland (SSQ) to be the preferred provider of online and telephone services, adopting a requirement for business cases to be developed to opt out of SSQ service provision, rather than business cases developed to opt in. Continue to implement the accessible government vision with the consolidation, transition and integration of agreed agency services to Smart Service within allotted timeframes.

2009 2013

DPW DPW

AG-1.2 Undertake a review of the Smart Service Queensland pricing and funding methodologies.

2010 DPW

AG-1.3 Undertake a public campaign on one website (www.qld.gov.au), and one phone number (13QGOV) to improve access 24x7, promoting the government’s strategy for making it easier for Queenslanders to access government information and services.

2010 DPW

AG-1.4 AG1.4a AG1.4b AG1.4c

Implement a single website experience using the franchise model to coordinate information and ensure online service interactions are accessible through the Smart Service Queensland web presence/single portal (comprising AG-1.4a, AG-1.4b, and AG-1.4c):

ensure 50% of all government information, referral, payment and •purchase service interactions are onlineensure all online services developed within agencies are accessible •through the Smart Service Queensland web presence/single portalreduce the number of Queensland Government public websites by 70 •per cent.

2012 2014 2014

DPW DPW DPW

AG-1.5a AG-1.5b

Completed – Implement a multi-agency service counter pilot in the Brisbane CBD to provide a single point of service delivery. Implement two additional multi-agency service counter pilots in Cairns and Maroochydore to inform a state-wide integrated counter strategy.

2009 2011

DPW DPW

AG-1.6 Develop new counter strategy across the state building on the QGAP network and leveraging existing agency infrastructure.

2011 DPW

AG-1.7 Implement a phone channel access strategy to rationalise the number of ’front door’ phone numbers used by the public to access government service to less than 20, with 13QGOV utilised as the primary contact number for Queenslanders.

2012 DPW

AG-1.8 Develop and implement a whole-of-Government ‘SMS as a service’ strategy and standard.

2010 DPW

AG-1.9 Develop a whole-of-Government policy position on broadband roll out within government, particularly regional Queensland and the education and health sectors.

2010 DPW


AG-1.10 Create opportunities to develop sector understanding about how broadband will transform service delivery.

2010 DET/DPW

AG-1.11 Create opportunities to develop sector understanding about how broadband will transform the public service workplace/s and the capability to improve business outcomes.

2010 DET/DPW

Priority: Engaging online with Queenslanders [AG-2]

ID Action Timeline Lead CompleteAG-2.1 Expand the government’s ‘Get involved’ community engagement website

and guidelines to ensure online consultation and information forums are developed as part of every major government policy consultation exercise.

2011 DPW

AG-2.2 Develop online response standards to ensure a common response experience for Queenslanders.

2010 DPW/DPC

AG-2.3 Explore the opportunities for blogs/twitters and other web 2.0 emerging technologies to enhance Queenslanders’ ability to contribute to policy consultations.

2010 DPW

AG-2.4 Provide direct access for agencies to manage consultations through the ‘Get involved’ site. Assess skills capabilities within ICT and marketing and communications areas within the government to deliver online engagement strategies.

2011 DPW

Priority: Improving information management and access [AG-3]

ID Action Timeline Lead CompleteAG-3.1 Review existing online and related ICT infrastructure with the purpose of

maximising the capability of existing investments to support release of information as per right to information (RTI) reforms.

2011 DPW

AG-3.2 Implement RTI reforms particularly with respect to compliance with the recordkeeping Information Standards and recordkeeping training and awareness raising.

2011 DPW

AG-3.3 Review the current approach to electronic documents and records management (EDRMS) across the sector.

2011 DPW

AG-3.4a AG-3.4b

Review current digital archiving methods across the government, and develop an approach to this issue, including the potential for a Queensland digital archive. Develop a whole-of-Government direction for digital preservation, including planning for the development of a future digital archive.

2010 2013

DPW DPW

AG-3.5 Completed – Review and consolidate standards in information management.

2011 DPW AG-3.6 Develop an ongoing approach to sector-wide information management,

though the development and establishment of an information management framework.

2010 DPW

AG-3.7 Develop a whole-of-Government approach to information security to guide the future management and protection of Queensland Government information, systems and networks; and raise the profile and awareness of information security across the sector.

2011 JAG/DPW

AG-3.8 Develop an action plan and supporting information architecture for access to Queensland Government spatial information.

2012 DERM


Focus area 2 – Efficient governmentOutcome: Adopting a ‘one government’ ICT approach across government agencies to improve service delivery and information access, and reduce the cost of government operations.

Priorities

There are three high-level priorities for the ‘efficient government’ focus area:[EG-1] Adopting a ‘one government’ approach to ICT investment and development•[EG-2] Delivering savings•[EG-3] Building our ICT capability.•

Priority: Adopting a ‘one government’ approach to ICT investment and development [EG-1]

ID Action Timeline Lead CompleteEG-1.1 Completed – Develop an agency Chief Information Officer charter which

outlines the principles of ICT governance within the government and the behaviours expected of Chief Information Officers.

2010 DPW

EG-1.2 Develop a Queensland Government ICT management framework which incorporates best practice processes and strategies for managing ICT across the sector, including ICT governance, planning and prioritisation, and risk management.2

2011 DPW

EG-1.3 Consolidate contract management across all ICT major suppliers to the government.

2011 DPW

EG-1.4 Reinforce the government’s preference to ‘share before buy before build’ (within the Queensland Government Enterprise Architecture), and ensure it is embedded in the ‘one government’ CIO agenda and the $2 Million/Peer Review processes.

2010 DPW/ICTIW

EG-1.5 Develop a whole-of-Government portfolio plan to improve the visibility of ICT projects and programs, reduce duplication, identify dependencies, and support prioritisation and the measurement of benefits across the sector.

2011 DPW

EG-1.6 Develop a shared utility services approach to hardware and infrastructure to allow agencies to concentrate on business applications and development.

2011 DPW

EG-1.7 Develop a demonstration project featuring shared networks, infrastructure and information between government agencies at the Ecosciences Precinct (Boggo Road).

2011 DERM

2 ICT management framework. Includes: process for identifying, prioritising and assigning lead agency responsibilities for strategic ‘one government’ ICT-related agendas (such as infrastructure and/or business solution design and development, policy development, and research and development); ‘share before buy before build’ focus; whole-of-Government infrastructure and service provisioning; core aspects of intra-agency ICT governance and structural models; and ongoing use of the Queensland Government Enterprise Architecture as a key planning, policy-setting and assessment mechanism.


Priority: Delivering savings [EG-2]

ID Action Timeline Lead CompleteEG-2.1 Complete the transition of agency-based data centres to the

whole-of-Government data centres.2014 DPW

EG-2.2 Investigate the feasibility of developing a tier 2 data centre to service less sensitive information needs.

2010 DPW

EG-2.3 Review the Data Centre Strategy for non-CBD and regional locations. 2010 DPWEG-2.4 Develop a business case to replace the existing CBD CITEC data centre. 2011 DPWEG-2.5a EG-2.5b

Review the current architecture approach across government. Refresh the approach to standardised core products.

2010 2011

DPW DPW

EG-2.6 Completed – Develop a strategy to reduce Brisbane CBD dark fibre service duplications.

2009 DPW EG-2.7 Completed – Develop an implementation plan to ensure 100% of

agencies will utilise a common government ISP connection.2009 DPW

EG-2.8 Implement the migration of email services to the whole-of-Government Identity, Directory and Email Services program, with 80% of agencies migrated.

2012 DPW

EG-2.9 Develop a roll out strategy (utilising the National Broadband Network (NBN)) to ensure all government offices/services in population centres over 1,000 will be serviced by fibre to the premises as per Queensland’s broadband priorities.

2012 DPW

EG-2.10 Develop a roll out strategy (utilising the National Broadband Network) to ensure that 100% of government offices will receive NBN connectivity (at least 12 Mbps) as per Queensland’s broadband priorities.

2012 DPW

EG-2.11 Continue to implement strategies to rationalise the use of contractors. 2010 QPS/DPW/ICTIW

EG-2.12 Develop a business case to move desktop support to a whole-of-Government managed services environment.

2011 QH

EG-2.13 Develop a strategy to standardise the government’s desktop, and explore the costs and benefits associated with various delivery models.

2011 DET/DPW

EG-2.14 Examine the benefits of cloud computing for the Queensland Government.

2011 DTMR/DPW

EG-2.15 Review CorpTech shared services business model and roll out strategy for the Corporate Solutions Program to rationalise corporate support systems.

2011 DPC/DPW

EG-2.16 Review CITEC business model. 2011 DPWEG-2.17 Examine and scope opportunities for other common support applications

to reduce duplications across departments.2011 DPW

EG-2.18 Continue to implement the application rationalisation methodology to reduce applications within the government by 15%, targeting obsolete and redundant applications.

2013 DPW

EG-2.19 Develop a review process and methodology for DPW to work with agencies to effect a 15% reduction in the per unit cost of BAU expenditure.

2013 DPW/DCS

EG-2.20 Completed – Investigate with Queensland Treasury, options for an ICT investment fund that leverages the concepts of benefits sharing, and reinvestment from the fund for high priority whole-of-Government projects.

2011 DPW

EG-2.21 Develop a unified communications strategy to identify appropriate solution architectures, sourcing strategies and a roadmap for the use of IP telephony and unified communications within Queensland Government.

2011 DPW


Priority: Building our ICT capability [EG-3]

ID Action Timeline Lead CompleteEG-3.1 Completed – Develop an ICT capability framework which incorporates

best practice processes and strategies to support the government in identifying and meeting its ICT workforce requirements.3

2010 DPW

EG-3.2 Continue the ICT Career Graduate Development Program and develop further opportunities for whole-of-Government training and development including for senior managers.

2011 DPW

EG-3.3 Develop and pilot an ICT workforce planning methodology to identify gaps in resources and capabilities, to enable the development of ICT workforce capabilities in targeted areas.

2011 DPW

EG-3.4 Conduct a pilot capability development program for in demand ICT roles, to up skill targeted areas of the government’s existing ICT workforce.

2010 DPW

EG-3.5 Develop and implement a Queensland Government ICT skills framework to underpin a consistent approach to role definition, recruitment and selection (criteria commonality), ICT career planning, and targeted learning and development investment.

2011 DPW

EG-3.6 Develop and implement ICT contractor management principles to standardise the sourcing and management of ICT contracting services within the government.

2011 QPS/ICTIW

3 ICT capability framework. Includes: workforce planning tools (to identify gaps between future labour supply and demand); development of a Queensland Government ICT skills framework to help ensure the ICT workforce has the capability and leadership skills to meet future demand; career planning and targeted learning and development to maximise internal capability, particularly for critical ICT skills; consistent ICT role definitions; and promotion of the ICT Career Streams to improve retention and future supply.


Focus area 3 – Effective governmentOutcome: Supporting front-line service delivery through the provision of leadership in whole-of-Government ICT directions, successful ICT governance and early engagement with industry.

Priorities

There are three high-level priorities for the ‘effective government’ focus area:[FG-1] Delivering successful projects•[FG-2] Providing whole-of-Government leadership in ICT delivery•[FG-3] Engaging early with industry.•

Priority: Delivering successful projects [FG-1]

ID Action Timeline Lead CompleteFG-1.1 Develop a Queensland Government delivery framework for the

procurement and delivery of successful outcomes through ICT-enabled solutions.4

2011 DPW/ICT industry

FG-1.2 Mandate the adoption of the Queensland Government’s standardised better practice approaches to project, program, portfolio, and benefits management for all agencies, and implement processes to assess, improve capability and promote the consistent application of the methodologies across the sector.

2011 DPW

FG-1.3 Standardise a better practice procurement methodology within the Portfolio and Benefits Management Methodologies which includes project and program management, and recognises industry expertise and the need for robust business case development and the timely delivery of projects and broader programs of work.


FG-1.4 FG-1.4a FG-1.4b

Implement a strategy to ensure key project/program staff and governance bodies (e.g. project/program managers, board chairs and members) are aware of their roles, responsibilities and accountabilities, and, where appropriate, are professionally accredited. Ensure 70% of government project managers are professionally accredited. Develop and implement a process to ensure the roles and accountabilities of governance bodies and their members are understood and accepted.

2011 2011

DPW DPW

FG-1.5 Ensure that all planned ICT-enabled business change investments identify, monitor and harvest benefits.

2011 DPW

FG-1.6 Establish a cross-skilling program with the ICT industry for in-demand roles.

2011 DPW/ICTIW

FG-1.7 Promote the benefits and value derived from successful ICT-enabled business change projects and broader programs of work.


FG-1.8 Extend the existing post-implementation review component of the project and program methodologies, to develop a forum allowing agencies and industry to share lessons learned and success stories.

2011 DPW

4 Delivery framework. Includes: whole-of-Government implementation of Queensland Government standardised Project, Program, Portfolio and Benefits Management Methodologies, including effective planning and governance to ensure projects are delivered and controlled in stages and programs in tranches; integrated and standardised best practice procurement method to enable timely delivery; industry linkages that optimise project resourcing, areas of expertise, and reinforce governance and the application of the Queensland Government methodologies; increasinge the capability of project and program managers and board members; education, training and engagement of key business stakeholders as solution owners; marketing and promotion of successful initiatives and benefits realised; and effective post-implementation review mechanisms to share lessons learned and success stories.


Priority: Providing whole-of-Government leadership in ICT delivery [FG-2]

ID Action Timeline Lead CompleteFG-2.1 Review the Queensland Government Enterprise Architecture and

prioritisation process for the implementation of standards across the sector and develop a monitoring and reporting process to assess progress.

2010 DPW

FG-2.2 Completed – Review the structure of the DPW ICT division to ensure it is best positioned to deliver the ICT strategy.

2010 DPW FG-2.3 Completed – Implement a refreshed and focused governance structure for

ICT delivery including at the CEO and CIO level.2010 DPW

FG-2.4 Develop alliances and close partnerships with the university sector to share ICT information and strategies.

2010 DPW

FG-2.5 Develop and promote a portfolio view of ICT investments and developments within the sector.

2010 DPW

Priority: Engaging early with industry [FG-3]

ID Action Timeline Lead CompleteFG-3.1 Implement the Early Engagement Strategy, as part of the industry

engagement framework and conduct a 12-month review, leveraging the portfolio view of ICT investment and development within the sector.


FG-3.2 Develop and present a portfolio view to industry of key future activity on an annual basis.

2011 DPW

FG-3.3 Review procurement guidelines and practices to ensure that early engagement is supported and promoted.


FG-3.4 Continue to support the $2 Million Review process and assess its effectiveness.

2010 DPW/ICTIW


Focus area 4 – A strong industry/government partnershipOutcome: Developing a mature industry/government relationship where ICT is deployed to help solve contemporary challenges facing Queensland and to deliver efficiencies to the Queensland taxpayer.

Priorities

There are three high-level priorities for the ‘strong industry/government partnership’ focus area:[IG-1] Creating effective industry/government partnerships•[IG-2] Creating opportunities to solve contemporary problems•[IG-3] Creating enhanced business opportunities for local industry.•

Priority: Creating effective industry/government partnerships [IG-1]

ID Action Timeline Lead CompleteIG-1.1 Completed – Adopt and implement the national Government and

Industry Principles of Engagement on ICT to guide both ICT industry and government interaction.

2010 DPW/ICTIW

IG-1.2 Develop an industry engagement framework which incorporates best practice processes and strategies covering areas including knowledge transfer, business development, research and development collaboration and community and regional development.5

2010 DPW/ICTIW

IG-1.3 Review, with industry, the operations of the ICT Industry Workgroup to ensure that it is meeting the needs of both industry and government.


IG-1.4 Completed – Identify and manage opportunities for industry to engage with agency CIOs (and CEOs where appropriate) on key national and international trends in ICT development.

2010 DPW/ICTIW

Priority: Creating opportunities to solve contemporary problems [IG-2]

ID Action Timeline Lead CompleteIG-2.1 Develop, with industry and agency CIOs, process options to allow industry

to provide input into critical thinking and generation of solution concepts to help address key contemporary challenges and community issues within Queensland.


IG-2.2 Develop the Queensland Government Green ICT Strategy to reduce the environmental footprint of ICT equipment within the government, including consideration of equipment disposals, and help ‘green’ government operations through the innovative use of ICT.

2010 DPW

IG-2.3 Support the ongoing improvement of flexible workplace practices across the sector in order to contribute to improved government performance, and reduced travel and congestion.

2012 DPW/PSC

5 Industry engagement framework. Includes: a review of procurement processes and practices to streamline them; mechanisms to improve the engagement of, and collaboration with industry in research and development and strategic opportunities; and a centralised register of industry expertise and government partnerships/experience.


Priority: Creating enhanced business opportunities for local industry [IG-3]

ID Action Timeline Lead CompleteIG-3.1 Review the application of the Government Information Technology

Contracting Framework (GITC v5) and implement improvements.2011 DPW/

ICTIWIG-3.2 Implement a simplified pre-qualification process (PQC) for projects that

are under $2 million and rated as low risk. 2011 DPW/

ICTIWIG-3.3 Review the ICT planning and review processes within government to

support the ‘share before buy before build’ direction.2010 DPW

IG-3.4 As part of the targeted review of business as usual, ensure options are considered for local industry involvement.


IG-3.5 Completed – Ensure the government’s ‘share before buy before build’ (SBB) direction is reinforced through: the $2 Million Review process; building awareness, and support amongst agency CIOs and CEOs to find opportunities for SBB; and working with industry to promote an SBB culture.


IG-3.6 Examine models to overcome barriers to widespread agency adoption of ‘share before buy before build’.

2011 DPW


ICT Policy and Coordination Office

41 George StreetBrisbane Queensland

[email protected]

07 3405 6222

GPO Box 2457Brisbane Qld 4001

Documents

Tomorrow’s Queensland through ICTToward Q 2 through ICT report of... · Toward Q2 through ICT – Implementation plan (updated September 2010) 3 This implementation plan underpins