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Todd Johnson
125 Smythe Court Apt 202, Virginia Beach, VA 23452Cell: 9712273851, Email: [email protected]
Career Overview
Proudly served in the U.S. Military as a Navy sailor from 2012-2016 on the USS Carter-Hall.
Solutions-focused, versatile management professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a four-year career in the Navy. Effective communicator who quickly mastered new roles and technologies to achieve positive results.
Qualifications
Hazmat handling Comptia Security Plus certification
Trained in emergency response Active Secret ClearanceCPR certified Firefighting procedural skill
Equipment maintenance Basic IT skillsStrong will and hunger for knowledge Basic Windows Troubleshooting
Calm under Pressure Good at public speaking
Willing to go out of the way for others Safety Inspections
Crisis Management Knowledge of Remedy and DISA CRM ticketing systems
Accomplishments
Received Global War on Terrorism Service Medal Maintained 100% accountability of all firefighting equipment onboard USS Carter Hall
2013 deployment to Middle East. Received Good conduct medal reinforcing honest and integrity driven work. Received Humanitarian Service Medal for disaster relief efforts in New York during
Hurricane Sandy.
Work Experience
Service Desk Agent Tier 1 Currently employed at Spear Inc. providing Army help desk support for army personal,
along with contractors and associated civilians. Use BMC Remedy and DISA CRM for ticket submission. Troubleshoot and set up AKO usernames and passwords. Perform DEPO checks for Outlook email and OWA. Handle and assist customers with clearing and re stating certificates on CAC cards via
Activclient Troubleshoot Enterprise Email and reactivate accounts. Handle VIP calls for military pay grade O-6 or higher and GS-15 Maintain excellent customer service and always go the extra mile.
Work Center Supervisor for U.S. Navy 2012-2016 Completed multiple fire prevention safety training Instructed a crew of over 230 enlisted and 25 officers, in damage control emergency
procedures. Responded to over 32 Casualties and used crucial teamwork to effectively handle
dangerous situations. Completed multiple repairs on pipes and valves in complete compliance with written
procedures Conducted Tag out training involving all equipment onboard, while verifying and
auditing ALL danger, caution, and OOC tags for 100% accuracy. Stood crucial watches involved in monitoring all alarms in every compartment on the
ship, and Sounding and Security watch with specific roles of checking equipment for proper operation and information logging.
Qualified Gas Free Engineer/and performed Gas Free testing in IDLH spaces (Immediate Danger to Life or Health) detecting for various forms of toxins.
Worked at the Naval Fire School in Norfolk, operating computer stations which ran real fire simulations for Navy students.
Education and Other High School Diploma: 2011 from Woodrow Wilson High School – Portland, OR, United
States of America
ECPI University Student pursuing a bachelor’s degree in Network Security – Virginia Beach, VA United states of America.
Oregon State 5A High School Tennis Doubles Champion - 2011
