IT MissionTo ensure quality instruction and educational success, NVC Information Technology is committed to delivering high quality technical leadership, resources, and services to students, faculty, and staff in support of the campus mission. Information Technology coordinates and manages enterprise systems; instructional technologies; servers; wired and wireless data networks including Internet; and communication/collaboration systems including electronic mail, voicemail, telephone service, video, and web.

IT Vision

NVC Information Technology will provide the tools to connect, empower, enrich, and enhance collaboration and innovation among members of our educational community as they pursue the higher human values of knowledge, creativity, community, culture, integrity, enlightenment, and wisdom.

NVC IT Core Functions & Competencies•IT Helpdesk – Technical Support

•IT Infrastructure and Architecture•Networks & Telecommunications •Enterprise Information Systems & Applications•Communication, Collaboration, & Learning Tools•Information Security

IT Helpdesk – Technical Support Technical Support for Over 2000 Devices PCs, Macs, Laptops, Tablets, Printers,

Phones, Scanners, Fax/Modems, Projectors, Mobile Devices, Accessibility, Multimedia, & Misc. Other Equipment

Software Classrooms and Instructional Labs Faculty, Staff, Students, Community

Members Via Phone, In-Person, E-mail, Remote Hardware & Software Procurement

IT Infrastructure and Architecture

Over 200 Distinct Servers and Systems Campus Systems and Technology Integration Data Center IT Equipment and Infrastructure Required at Each

Building and Site Site and System Monitoring Physical/Environmental Controls Disaster/Event Recovery Cable Distribution and Management Backup Power Data Backups - Terabytes Site Interconnectivity Plant Security/Safety: Video Surveillance, Keyless Entry,

Alarms, Emergency Phones, Etc.

Networks & Telecommunications

Over 2000 Interconnected Devices 1000 Network Accounts Over 1000 Phone Lines Napavalley.edu Domain Internet Service Provider Intranets Network Operations for Dozens of Network

Servers, Switches, and Routers Phone systems: VoIP, PBX, PSTN, 911 Emergency Communications Alarm, Fax, Modem, & Credit Card Lines

Enterprise Information Systems & Applications

Datatel/Webadvisor ERP Systems Websites Databases Network Storage Online Applications Transcripts Point-of-Sale Systems Check printing Reporting Legacy HP3000 Document Imaging Energy Management Systems Middleware

Communication, Collaboration, & Learning Tools

Smart Classrooms/Instructional Labs Online Education Computerized Testing E-mail Calendar Voicemail Filesharing Digital Signage Blogs SharePoint Videoconferencing Streaming Media

Information Security

Firewalls Certificate Authorities Access Control Encrypted/Secure Communications Anti-Virus Spam Filtering Threat Defenses Event Logging/Monitoring Digital Rights/Legal Compliance

Permission to use provided by Eric G. Blumthal count5.com

NVC IT Dept.

NVC Technology Needs

Total Cost of Ownership(TCO)

25%

75%

TCO=CAPEX+OPEX

Capital ExpenseOperational Expense

http://www.napavalley.edu/it