AWARENESS

TRAINING AND CONSULTANCY

“Setting standards in the prevention and management of

violence and safety in the Workplace”

www.nvcawareness.co.uk

BENEFITS OF THIS COURSE

You will be qualified to prevent and

challenge difficult behaviours in the

workplace, their causes and know what can

be done to manage it effectively.

Help managers, team leaders and staff

create a positive working environment

through a range of strategies which can be

used to proactively prevent, manage and

defuse conflict in the workplace.

ABOUT US

As a Quality Award Centre through the Institute of

Conflict Management (ICM), NVC Awareness have

played a significant part in the introduction of the

National Occupational Standards for the Prevention

and Management of Work-Related Violence which are

designed to support the development of good practice

and awareness in the workplace. These have been

developed and reviewed in consultation with

employees, sector specialists and stakeholders and

awarding organisations. They are widely imported into

other suites of national occupational standards and

mapped to Awards and Development programmes.

Based in the South East of England we are able to

travel across the UK to provide training and advice on

issues and needs ranging from risk assessments,

policies, training, incident reporting and post incident

procedures.

NVC Awareness has over 20 years’ experience

dealing with challenging and aggressive behaviour

including teaching Police Officers, Local Authority staff,

NHS, Care Homes, Security Officers, Door Supervisors

and others; ranging in subjects from Communication

Skills, Conflict Prevention, Physical Intervention (non-

restrictive and restrictive holds), Control and Restraint

(advanced restraint holds), use of Personal Protective

Equipment (PPE), post incident reporting and post

incident management procedures.

We are experienced in carrying our risk management

analysis, setting of policies and the investigation of

incidents and accidents in the workplace.

Our principle is an active Board member at the ICM

and a registered member of the Expert Witness panel

of experts. He has delivered training to officers and

staff across all working sectors and speaks on policy,

training and use of reasonable force issues to National,

Executive and Educational bodies.

Working with employers to improve safety, and support the professionalism of employees

within the workplace and when out and about in the community.

NVC Awareness are registered with the ICM and

through a Training Partnership with Licensing

Consultancy Services, we are able to offer a wide

range of nationally accredited BIIAB qualifications,

professionally delivered and cost-effective training

relevant to the Licensed Hospitality Retail sectors.

These Courses are delivered in venues throughout the

Southeast and across the UK.

WHY CHOOSE NVC AS YOUR TRAINING PROVIDER?

ALL our training courses and standards are accredited through:

• Institute of Conflict Management (ICM)

• Pearsons (previously known as Edexcel)

• British Institute of Inn-keeping Awarding Body

(BIIAB)

• Qualifications Network UK (QN UK)

All delegates will receive: • A comprehensive Work Book

• Certification

• Post training support via email, telephone or text

BENEFITS OF THIS COURSE

PROFESSIONAL GUIDANCE TAILORED TO YOUR BUSINESS NEEDS.

Violence and safety in the workplace is extremely

complex to manage. Strategies need to be in place

which seek to address areas of risk. Measures include

risk assessments and The review of policies, control

measures, responses to incidents and post-incident

management. Our trainers are qualified in the

management of risk, training delivery, evaluation of

training and expert witness consultancy (ie; advice and

guidance).

Training is a very necessary but expensive control

measure in any violence strategy. NVC can work with

you to support the correct learning methods for your

organisation, staff and service users.

CONSULTANCY

S O C I A L C A R E

H E A L T H C A R E

H E A L T H C A R E - N H S

E D U C A T I O N

S E C U R I T Y

L O C A L A U T H O R I T I E S

T R A N S P O R T

R E T A I L & L E I S U R E

T E A C H E R T R A I N I N G

Identify whether the training has brought

improvements, reduced the risk of injuries. Employers

need to be confident that their efforts to reduce risk are

effective, especially for staff and customer service

users.

Training needs analysis

Evaluation

Post Incident Procedures The ability of managers and team leaders to manage

the aftermath of a violent incident and the quality of

their responses will be long remembered by staff.

Core parts of the course include:

Containment of an incident and protection of

evidence.

Reporting and investigating.

Learning from the incident.

Support for those involved and the associated

team.

We offer a range of solutions including:

- Direct training

- In-house training

- In-house tutor training

- Presentations / talks

- On-line learning

- Distance learning

- Workshops

DELIVERY OPTIONS

The emphasis is on the practical steps that can be

taken to support staff following an incident.

WHO WE WORK WITH

Our courses provide the necessary

professional qualifications needed both for

those just entering, and those seeking career

development across many sectors including:

- Individuals

- Businesses

- Regulators and the Public

For more information call our friendly team

on 0845 056 4343 or visit our website

www.nvcawareness.co.uk

BENEFITS OF THIS COURSE

EXPERT SUPPORT WHEN DEALING WITH A CONFLICT IN THE WORKPLACE

Trevel Henry is a training consultant who has provided

expert witness opinion for solicitor clients in cases

involving the Police service, Prison service, Security

industry, NHS, Social Care and other related work

sectors.

He has been instructed in matters ranging from injury

incidents during training, injuries incidents in police

custody and deaths during restraint. He is experienced

in the provision of verbal advice, written opinion and

expert reports for civil and criminal courts, inquests,

tribunals and workplace internal discipline hearings. He

also has experience of working for claimants,

defendants and as a single joint expert.

Following 20 plus, years employment with Kent Police,

initially as a personal safety trainer, then through

professional development he went on to become the

manager of the Staff Safety Training Unit (SSTU).

Under his management the SSTU were responsible for

the training delivery of conflict prevention,

management and resolution; physical intervention and

the use of associated personal protective equipment

for all Kent police officers and staff. Additional

responsibilities included consulting on police

operations, training strategies, policies and standard

operating procedures, as well as the research,

evaluation and validation of training and use of force

incidents.

He is a past member of the Police National

Practitioners Group for Personal Safety Protection, a

sub-group of the Association of Chief Police Officers

(ACPO) Conflict Management Portfolio Group. He also

performed the duties of the Chair for the South East

Region’s Police Practitioners Group. He has formally

attended national and international meetings, along

with delivering training and presentations in the USA,

Canada, South Africa and Europe.

EXPERT WITNESS SERVICES

He is the Director of NVC Awareness Training &

Consultancy Services, who provide guidance, training

and post incident support to professionals working in

healthcare, education, local authorities, retail, leisure,

transport, security and community groups. The process

of training needs analysis reviews ensures that training

is appropriate to the needs of the staff undergoing

training.

Trevel Henry is a Board member of the Institute of

Conflict Management (ICM), a national body which

was formed to support the management of challenging

and violent behaviours within the workplace. As a

member of the ICM Board he plays an active part in

the quality assurance of training standards relating to

positive behaviour support within Health & Social Care.

The ICM continue to promote the National

Occupational Standards for the “prevention and

management of work related violence”, which was

agreed and funded by the Health & Safety Executive.

Trevel Henry has undertaken

interviews for TV and Radio

discussing matters ranging from the

use of reasonable force, the use of

personal protective equipment and

the psychological and physiological

effects of fear and the impact of

stress within the human body.

MEDIA APPEARANCES

BENEFITS OF THIS COURSE

PROFESSIONAL TRAINING COURSES TAILORED TO YOUR BUSINESS NEEDS.

TRAINING COURSES

At NVC we can supply mandatory course training for your existing staff, potential candidates and your bank staff at

very competitive rates. All of our courses are designed around a person centred positive training attitude and

include trainer led discussion, practical demonstrations, group research and presentation.

A

Advanced Physical Intervention Skills

Alcohol Awareness

Alcohol - Responsible Alcohol Retailing

Appointed Person - First Aid

Assertion Skills

B

Basic Life Support

Baton Skills

Breakaway Techniques

Business Administration

C

Challenging Behaviour

Communication Skills

Conflict Prevention & Management

Conflict Resolution

Continence Care Awareness

COSHH

Crime Scene Preservation

Customer Service

D

Dealing with Difficult People

De-escalation Techniques

Dementia Awareness

Designated Premises Supervisor

Disengagement & Breakaway Techniques

Door Supervisor

Drugs Awareness

WHAT TO EXPECT

COURSES A - Z

We will supply course feedback to advise you of your staff's participation, consideration of others, communication

skills and understanding of course content. You can use the analysis to support the continued development of good

working practices towards enhancing a safe working environment.

E

Edged Weapons Awareness

Emergency First Aid at Work

Employability Epilepsy Awareness

Equality & Diversity Awareness

F

Falls Prevention & Post Fall Management

Fire Awareness

Fire Risk Assessment

Fire Safety

Fire Marshall

First Aid

- Bespoke First Aid Courses

- Emergency First Aid at Work

- Emergency First Aid at Work – Refresher

- First Aid at Work

- First Aid at Work – Refresher

- Paediatric First Aid

First Aid - Annual Refresher

Food Safety – Catering

Food Safety – Manufacturing

Food Safety - Retail

Food Hygiene & Infection Control

Functional Skills - English

Functional Skills - Maths

Functional Skills - ICT

BENEFITS OF THIS COURSE

PROFESSIONAL TRAINING COURSES TAILORED TO YOUR BUSINESS NEEDS.

H

Handcuffing Skills - Soft cuffs

Handcuffing Skills - Advanced

Health and Safety in the Workplace – Level 1

Health and Safety in the Workplace – Level 2

I Incapacitant Spray Skills - CS or PAVA

Information Governance

L

Lone Worker & Personal Safety

Lone Worker & Breakaway Techniques

M

Managing Challenging Behaviour

Manual Handling - Moving People

Manual Handling - Non-patient (ie; Equipment)

Medication Administration

Mental Capacity Act & DOLs

N

Nutrition Hydration & Dysphagia Awareness

P

Paediatric First Aid

Personal Licence Holders

Policy Writing Course

Positive Behaviour Support

Positive Handling in Schools

Positive Holding Techniques

Post Incident Management Support

Privacy and Dignity

R

Recording and Report Writing (UoF)

Report Writing

Restraint Equipment - Soft Cuffs/Handcuffs/Limb

Restraints

Risk Assessment

Risk Management Review (ie; Management of

Risk)

COURSES A - Z

S

Safeguarding Vulnerable Adults

Safer Handling Techniques

Security Guarding

Smoking Awareness

Stress Management

Safeguarding Children and Young People

T

Team Leading

Telephone - Dealing with Difficult Calls

U

Upskilling Door Supervisors

" I attended a study day on Positive Behaviour Support,

Lone Working and Breakaway Techniques. It was extremely informative

and gave me a better understanding both of my responsibilities as a Case

Manager to my support staff and my awareness of how to look after my own safety as a lone worker. Trevel is

skilled at presenting information in a lively and

engaging way. I would strongly recommend this training for other Case

Managers."

Occupational Therapist

BENEFITS OF THIS COURSE

PROFESSIONAL TRAINING COURSES TAILORED TO YOUR BUSINESS NEEDS.

e-Learning - Asbestos Awareness

e-Learning - COSHH

e-Learning - Display Screen Equipment

e-Learning - Equality & Diversity Awareness

e-Learning - Fire Safety Awareness

e-Learning – Fire Extinguisher

e-Learning – Fire Marshal

e-Learning - Food Safety Awareness

e-Learning - Health & Safety Awareness

e-Learning - Manual Handling Awareness

e-Learning - Legionella Awareness

e-Learning - Working at Heights Training

E-LEARNING COURSES TRAIN THE TRAINER

Trainer-training - AET

Trainer-training – Education and Teaching

Trainer-training - Conflict Management

Trainer-training - Physical Intervention

Trainer-training - Physical Intervention =

Recertification

Trainer-training - Handcuffing

Trainer-training - Handcuffing = Recertification

Trainer-training - Limb Restraints

Trainer-training - Combined Teaching & Conflict

Management

Trainer-training - Combined Conflict Management

& Physical Intervention

For further information on any of our courses or consultancy service please do not hesitate to contact our friendly team on

0845 056 4343

Keep up to date with the latest news and information from NVC Awareness by visiting www.nvcawareness.co.uk and signing up to our monthly newsletter.

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TRAINING & CONSULTANCY SERVICES

T: 0845 056 4343 E: enquiries@nvcawareness.co.uk

W: www.nvcawareness.co.uk

“Setting standards in the prevention and management of violence and safety in the Workplace”