TN_SM007_E1_0 ZXWN CS Alarm Management-92.doc

7/27/2019 TN_SM007_E1_0 ZXWN CS Alarm Management-92.doc

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ZXWN CS Alarm Management


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Contents

1 Introduction to Alarms....................................................................................................................................1

2 Alarm Monitoring............................................................................................................................................9

3 Alarm Settings................................................................................................................................................13

4 Alarm Operations...........................................................................................................................................55

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1 Introduction to Alarms

1.1 Common Alarm Terms

Description

Every alarm term has its specific meaning. Knowing the alarm terms preciously can help

to correctly perform various operations on the alarms.

Alarm

Alarms are various faults or alerting information that occurs during the running of the

system. Operation and maintenance personnel should perform corresponding operations

based on the specific alarms.

Current Alarm

If the system generates an alarm and that alarm persists, then this kind of alarm is called

the current alarm.

History Alarm

If the system generated an alarm, but the fault has been eliminated later. This kind of

alarm is called the history alarm.

Alarm Recovery

The alarm recovery information indicates that the system has been faulty, but the fault

has been eliminated at present.

Alarm Level

The alarm level indicates the severity of an alarm.

Alarm Code

It is an indicator to distinguish various alarms. Different alarms correspond to different

alarm codes.

Alarm Management System

The alarm management system is the system maintenance tool of the OMM system. It

performs the centralized monitoring on the running condition of the whole system and


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collects the unexpected information of the boards, links, databases and servers.

Fault Management System

The fault management system timely displays the correct fault information to the

administrator.

Notification

The notification information means the operation or unexpected information that occurs

and does not affect the system.

Alarm Filtering

It is used to filter a certain level or some types of alarm information through certain

settings.

1.2 Alarm Management

Definition

The alarm management function is a function group that manages the faults occurring to

the network equipment managed by the ZXWN network management system during the

system running. This function group generally calls the managed faults as alarms.

Functions

The alarm management function enables users to monitor and manage the faults and

events in the whole network in a centralized manner. Users can monitor and view the

alarms in the network in real time or even filter the unwanted alarms based on certain

conditions. Alarms can be presented in a vivid manner to the network maintenance staff,

such as audible alarms, visual alarms and alarm boxes.

After an alarm is generated, the user can perform such operations as

acknowledging/unacknowledging it, clearing it, informing someone through the Email or

Short Messages (SM), and viewing its detailed information and related events. If the user

has summarized the processing methods of alarms and saved them in the alarm

processing suggestion library, the user can also view the corresponding suggestions to

shorten the time spent on troubleshooting when similar alarms occur next time.

The alarm management function is capable of monitoring and managing alarms and

notification messages in the network in a centralized manner.

Alarm Categories


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Chapter 4 Alarm Operations

According to the severity, alarms fall into critical alarms, major alarms, minor

alarms and warnings.

According to the fault types, alarms fall into the processing alarm, the Quality of

Service (QoS) alarm, the environment alarm, the equipment alarm, the

communication alarm, and the network management system alarm.

According to the system types, alarms fall into the security alarm, the alarm box

and OMM communication link alarm, the billing server alarm, the SORM server

alarm, the foreground/background communication link alarm, the MP NE

Equipment Alarm, the system management alarm, the correlation alarm and the

performance alarm.

1.3 Alarm System

1.3.1 Structure Description

Introduction

The ZXWN MSC Server has a relatively complete alarm system, including the

foreground alarm system, the OMM server alarm system, the OMM client alarm system

and the alarm box.

System Structure

The alarm system diagram is shown in Fig 1.3 -1. For detailed information, see Table

1.3 -1.

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TN_SM007_E1_0 ZXWN CS Alarm Management

Fig 1.3-1 Alarm System Diagram

Table 1.3-1 Components and Functions Introduction

Alarm System Function

MSCS ForegroundAlarm System

Collects and processes foreground alarm information;

Executes background man-machine commands andreturn execution results

OMM Server AlarmSystem

Processes, stores and forwards the information;

Controls the alarm box

OMM Client AlarmSystem

Displays, searches and prints the alarm information;

Displays rack charts;

Executes man-machine commands.

Alarm Box

Receives the alarm information from the backgroundthrough the Ethernet interface. The alarm box can

prompt the fault during the running of the systemthrough such various modes as sound, light, screen

display, the SM and file transfer.

1.3.2 Alarm and Warning Processing Mechanism

Definition

As the system maintenance tool, the alarm processing mechanism performs centralizedmonitoring on the running condition of the ZXWN MSC Server and collects the

abnormal information of boards, links, databases and servers in real time.

For some system performance data, such as the CPU occupancy, the warning threshold

can be set by setting the critical value. When the onsite equipment just becomes

abnormal but not faulty, use the monitoring tool to send abnormal warning information

out through the alarm box. In this way, the corresponding maintenance personnel can

know the system running condition in time and eliminate the fault.

Processing flow

The processing flow of the alarm and the warning is shown in Fig 1.3 -2.

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Fig 1.3-2 Structure of Warning System

Flow description

The OMM alarm management system sends the alarm (its level can be set) and warning

information to the alarm box. The Mobile Station (MS) module of the alarm box converts

the alarm into a SM, and then transmits it to a series of MS numbers, including the MS

module of the alarm processing server, the local ZTE office personnel and relative

personnel of the carrier.

After receiving the alarm or warning SM, the alarm processing server converts the SM

into the alarm or warning information, and generates an Email through the mail protocol

and then sends it to the personnel among the predefined Email list; or re-generates a SM

and then sends it to the personnel among the SM receiving list predefined in the alarm

processing server.

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1.4 Alarm Information

1.4.1 Alarm Description

Description

The alarm management system performs centralized monitoring on the running condition

of the ZXWN MSC Server and collects the abnormal information of the boards, links,

databases and servers in real time. When the system is faulty or some indices exceed the

predefined threshold, the alarm management system will generate an alarm at once. The

operation and maintenance personnel can locate and eliminate the fault through the alarm

information to ensure the stable running of the system.

Alarm Level

The alarm information can be divided into four levels based on severity.

Level-1: critical

Level-2: major

Level-3: minor

Level-4: warning.

1.4.2 Relation between Alarms and Services

Description

The alarm system monitors the running condition of the whole system in real time. When

a certain part of the system becomes abnormal, the alarm system will give an alarm. The

alarm information level indicates the alarm severity.

Relation

Among all kinds of alarm information, the service alarm information is the altering

information generated for the service faults that occurred or will occur, or the faults that

affect the service during the running of the ZXWN MSC Server. Usually, an alarm will

exist for a period of time until the problem or the fault is handled.

1.4.3 Relation between Alarms and Faults

The alarm information is the alerting information generated for the problems or faults

that occur during the running of the ZXWN MSC Server. The alarm management system

should timely show the correct fault information to the administrator when the fault

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occurs. Usually, an alarm will exist for a period of time until the problem or the fault is

handled.

1.4.4 Handling Measures

The handling measures for alarms of different levels are described as follows.

When level-1 or level-2 alarms appear, the alarm system will send the alarm

information to the corresponding personnel as soon as possible through the alarm

box monitoring alarm, SM monitoring alarm, Email monitoring alarm and

background monitoring alarm, so that the fault can be handled in time. For those

difficult to handle, notify the local ZTE office.

When level-3 or level-4 alarms appear, the maintenance personnel in the equipment

room can handle the fault according to the common processing methods after

recording the problems and fault phenomena. If the fault cannot be eliminated,

contact the local ZTE office for technical support.

1.5 Notification Information

1.5.1 Notification Information Description

The notification information indicates the operation or abnormal information that has

occurred, helping the maintenance personnel grasp the running condition of each part of

the system. The notification information has no level and does not affect the system.

The notification information is shown by the OMM system during the daily operation of

the ZXWN MSCS system to prompt the system running information required by the

maintenance personnel.

1.5.2 Relation between Notifications and Services

Influence Relation

The notification information has no impact on the service.

1.5.3 Relation between Notifications and Faults

The notification information refers to the operations or exceptions that occurred during

the running of the system, but had no impact on the system and the service. The fault

brings impact on the system and service, which is required to be handled.

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2 Alarm Monitoring

2.1 Alarm Monitoring Policy

Introduction

When the onsite equipment is faulty, or becomes abnormal, the alarm management

system sends out the alarm and warming information according to the alarm monitoring

policies, which facilitates eliminating the fault and hidden trouble in time.

Principle

The alarm monitoring policies are described as follows.

Priority policy for important alarms

The alarm information is divided into four levels by severity. The higher the level

is, the more serious the alarm is. When the alarms with different levels appear at the

same time, the highest-level alarm information must be sent first.

First time policy

The alarm has an impact on the service. The alarm must be eliminated as soon as

possible to quickly recover the system to the normal status and relieve the impact

on the service. So the alarm information must be sent out as soon as possible.

Featured by using shorter transmission time, the alarm box can send the alarm and

warning information as soon as possible through the sound and the short message.

Multi-receiver policy

Multiple persons can receive the alarm information by alarm management server

settings. In this way, it may reduce the possibility of delaying handling the fault

because one or several persons did not receive the alarm information in time.

Multi-way policy

Using a single source to give an alarm will cause the alarm information unreliable

as this procedure can become faulty. Adopting multi-way alarm monitoring policy

can avoid this case.


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2.2 Alarm Report Modes

Introduction

The alarm reports have the following forms.

Background monitoring alarm

Alarm box monitoring alarm

Short message monitoring alarm

Multimedia Messaging Service (MMS) and Email monitoring alarm.

Comparison

Alarm box monitoring alarm, short message monitoring alarm, MMS monitoring alarm,

and Email monitoring alarm must use the alarm box to transfer the information, while the

background monitoring alarm does not.

Besides monitoring alarms, the background monitoring alarm can query the system

performance, while the other modes can only query the system alarm information.

2.2.1 Background Monitoring Alarm

Introduction

The alarm system monitors the whole switch in real time. When a certain part of the

switch is faulty, the alarm service process of the application server will send the message

to the OMM server to generate the alarm or warning information.

Functions

The performance, running conditions and alarm information of the system can be viewed

in detail through the background monitoring alarm, which facilitates locating and

eliminating faults to ensure the stable running of the system.

Query Method

After logging in the network management system, select each sub-menu of the Alarm

View on the main window of the alarm management, to set the alarm query conditions,

and query the alarms.

2.2.2 Alarm Box Monitoring Alarm

Introduction


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The alarm box is the tool of the alarm monitoring system that can display the fault

information visually and rapidly.

Working Principle

Connecting to the alarm box, the fault management subsystem of the OMM server

transfers the alarm messages to the alarm box through the TCP/IP protocol, which are

displayed on the screen and accompanied by the alarm indicator and alarm sound

prompts.

Functions

The alarm box can collect the alarm (recovery)/warning information and log data of the

equipment, and send it to the warning center. Finally, the warning center analyzes and

processes the information, and notifies the corresponding personnel through the alarm

short message, alarm MMS and Alarm box audible and visual information. The

audible/visual information contains the following contents.

Prompting the current alarm with sound

Giving an alarm through indicators or horns

Display relatively detailed alarm information on the screen by using the keyboard to

turn pages.

2.2.3 Short Message Monitoring Alarm

Introduction

The alarm management system sends the level-1 and level-2 alarm and warning

information to the alarm box through the alarm management system of the OMM

equipment. After the MS module of the alarm box converts the alarm information into

the short message, the alarm box can also send the short message alarm to a series of

specified MS numbers.

Functions

Through the short message monitoring alarm, the alarm box can send the alarm or

warning information to the specified MS in the form of short message. The maintenance

personnel, either from local ZTE office or the operator, can know the system running

conditions without being on the site.

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2.2.4 MMS and Email Alarm

Introduction

Due to the small size of the short message, usually only 340 bits, the short message alarm

often needs to be separated into parts before being sent, so the cost is high. The MMS can

be adopted by performing the background settings, which can transfer 50K data at one

time. By performing the background settings or modifying the configuration file, the

MMS is applicable for sending the alarm information and fault logs to the mailbox or the

mobile phone of the specified maintenance personnel through the Email server or the

MMS center.

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3 Alarm Settings

3.1 Alarm Rule Settings

Introduction

This section describes how to set an alarm rule.

For how to activate, pause, refresh, and delete an alarm rule, see Alarm Rule Operations.

3.1.1 Introduction to Alarm Rules

Type

The alarm rule falls into the following types:

The alarm persisting rule

The alarm counting rule

The alarm delaying rule

The alarm restraining rule

The alarm merging rule

The alarm user filtering rule

The alarm global filtering rule

The alarm discarding rule

The alarm forwarding rule

The alarm clearing rule

The alarm acknowledging rule

The notification global filtering rule

The notification discarding rule

Valid Range

Rule setting can contain multiple rules. The range where a rule takes effect varies with

the type of the rule. It is called the valid range of a rule, which is divided into following


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four types:

Global validity

Once an alarm rule is set and activated, it is effective for all alarms, events and

notifications that conform to this rule, which has no relationship with the one who

makes it. Therefore, the alarms that all users saw are processed according to this

rule.

User validity

Once an alarm rule is set and activated, it is only effective for the user who makes

it, such as the alarm user filtering rule. It has no influence on other users.

Forward validity

Once an alarm is set and activated, it is effective for all current alarms, including

the alarm that has been reported and that will be reported in the future.

Backward validity

Once an alarm rule is set and activated, it is only effective for the alarms that will

be reported in the future, having no influence on the alarm that has been reported.

Function

Table 3.1 -2 shows the alarm rules supported by the OMM system.

Table 3.1-2 Functions of Alarm Rules

Rule Name Valid Range Function

Alarm Persisting

Rule

Global validity;

Backward validity

Upgrading the alarm severity orgenerating a new alarm when theduration of acknowledging the alarmsatisfying this rule or the alarm being inthe active status exceeds that specifiedby this rule. The persisting duration isobtained by deducting the generation

time from the acknowledging time orthe current time

Alarm CountingRule

Global validity;

Backward validity

Generating a new counting alarm,saving the reported alarms and theamount into the database, and showingthem on the Realtime Alarms window,when the amount of the current alarmsthat satisfy this rule reaches the rule-specified threshold within a period oftime specified by the rule


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Rule Name Valid Range Function

Alarm DelayingRule

Global validity;Backward validity

Delaying showing the reported alarm

that satisfies this rule on the RealtimeAlarms window for a period of time,which is specified by this rule

AlarmRestraining Rule

Global validity;

Backward validity

Not showing the consequential alarmspecified by this rule on the RealtimeAlarms window when the root alarm ofa current alarm exists or occurs

Alarm MergingRule

Global validity;

Backward validity

Only showing one of the alarms that

satisfy this rule on the RealtimeAlarms window instead of all of them

Alarm User

Filtering Rule

User Validity;

Forward validity

Not showing the alarm satisfying the

rule on the Realtime Alarms window

of the client of the user who set thisrule

Alarm GlobalFiltering Rule

Global validity;

Backward validity

Only saving the reported alarm thatsatisfies this rule in the database, notshowing it on the Realtime Alarmswindow of the client

Alarm DiscardingRule

Global validity;

Backward validity

Discarding the reported alarm thatsatisfies this rule directly, and neither

saving it into the database nor showingit on the Realtime Alarms window of

the client

AlarmForwarding Rule

Global validity;

Backward validity

Notifying the user specified in the rulethrough the Email or SMS when thereported alarm satisfies this rule

Auto alarmclearing rules

Global validity;

Backward validity

Clearing the reported alarm thatsatisfied this rule directly from thecurrent alarms, and moving it to thehistory alarm database, that is, thealarm is automatically recovered

AlarmAcknowledgingRule

Global validity;

Backward validity

Acknowledging the alarm that satisfiesthis rule when it is reported

The notification

global filteringRule

Global validity;

Backward validity

Clearing the reported notification thatsatisfied this rule directly from theRealtime Notifications window of theclient, and moving it to the database

NotificationDiscarding Rule

Global validity;

Backward validity

Discarding the reported notification that

satisfies this rule directly, and neithersaving it into the database nor showing

it on the Realtime Notificationswindow of the client

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3.1.2 Setting an Alarm Persisting Rule

Purpose

When the duration of acknowledging an alarm or its being in the active status exceeds the

time that specified by the alarm persisting rule, the alarm severity will be raised or a new

alarm will be generated.

Prerequisite

Confirm that the user has logged in the network management server normally.

Steps

To set an alarm persisting rule, perform the following steps.

1. In the main window of the network management client, choose View > Fault

Management. The Fault Management window appears.

2. In the Fault Management window, choose Setting > Management Rule Setting.

The Management Rule Setting page appears, as shown in Fig 3.1 -3.

Fig 3.1-3 Management Rule Setting

3. Click the icon on the toolbar, and the New dialog box pops up. Select the

Alarm Persisting Rule radio button, and then clickOK, as shown in Fig 3.1 -4.

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Fig 3.1-4 Selecting Alarm Persisting Rule

4. The Alarm Persisting Rule dialog box pops up, as shown in Fig 3.1 -5. The

parameters on the Information page are described in Table 3.1 -3.

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Fig 3.1-5 Alarm Persisting Rule, Information

Table 3.1-3 Parameter Descriptions for Alarm Persisting Rule

Parameters Descriptions

Name The name of an alarm persisting rule

Description The description of an alarm persisting rule

Persist Time The interval for an alarm persisting rule to take effect

Persist State The persisting state of the alarm information, eitherunacknowledged state or active state

Rule Action When the conditions of duration and state are satisfied, the

system will automatically change the alarm severity orgenerate a new alarm.

Alarm severity change means that the severity of an alarmchanges from the original level to the specified one when therule takes effect.

5. Select the Selection tab, as shown in Fig 3.1 -6. Select the alarm type suitable for

this rule.

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NOTE:

The left column shows the conditions distinguishing different alarm types, while the rightcolumn shows the alarm types corresponding to different alarm conditions. It is available

to select several alarm conditions and alarm types.

Fig 3.1-6 Alarm Persisting Rule, Selection

6. When the setting is over, clickOKto complete creating an alarm persisting rule.

Result

An alarm persisting rule is created.

3.1.3 Setting an Alarm Counting Rule

Purpose

An alarm counting rule setting is to set to generate a new alarm separately and report it

when the number of same alarms has exceeded the threshold in a specified period.

Prerequisite


Steps

To set an alarm counting rule, perform the following steps.

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The Management Rule Setting page appears.


Alarm Counting Rule radio button, and then clickOK.

4. The Alarm Counting Rule dialog box pops up, as shown in Fig 3.1 -7. The

parameters on the Information page are described in Table 3.1 -4.

Fig 3.1-7 Alarm Counting Rule, Information

Table 3.1-4 Parameter Descriptions for the Alarm Counting Rule


Name The name of a rule

Description Details of a rule

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If in _ _ there are _

suitable alarms,then new a _ alarmautomatically

The duration for the rule to take effect, meaning that a

new alarm of specified severity is generated when thespecified number of alarms is generated within specifiedtime.

New AlarmInformation

The description of the new generated alarm


this rule.

NOTE:

The left column shows the conditions distinguishing different alarm types, while the right

column shows the alarm types corresponding to different alarm conditions. It is available


Fig 3.1-8 Alarm Counting Rule, Selection

6. Click OKto complete setting an alarm counting rule.

Result

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An alarm counting rule is created.

3.1.4 Setting an Alarm Delaying Rule

Purpose

The alarm delaying rule allows a user to defer showing some unimportant alarms. If the

alarm is automatically recovered within the specified period, it will not be displayed any

longer.

Prerequisite


Steps

To set an alarm delaying rule, perform the following steps.





3. Click the icon on the toolbar, and the New dialog box pops up. Select theAlarm Delaying Rule radio button, and then clickOK.

4. The Alarm Delaying Rule dialog box pops up, as shown in Fig 3.1 -9. Enter

Name, Description and Delay Time, and select the alarm filtering conditions on

the Selection area.

NOTE:In the Selection area, the left column shows the conditions distinguishing different alarm

types, while the right column shows the alarm types corresponding to different alarm

conditions. It is available to select several alarm conditions and alarm types.

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Fig 3.1-9 Alarm Delaying Rule

5. When the setting is over, clickOKto complete setting an alarm delaying rule.

Result

An alarm delaying rule is created.

3.1.5 Setting an Alarm Restraining Rule

Purpose

When the system generates a root alarm and a consequential alarm at the same time, the

alarm restraining rule allows a user to set that only the root alarm is reported and also to

set whether to report the consequential alarm after the root alarm is recovered according

to the requirements.

Prerequisite


Steps

To set an alarm restraining rule, perform the following steps.

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Alarm Restraining Rule radio button, and then clickOK.

4. The Alarm Restraining Rule dialog box pops up, as shown in Fig 3.1 -10. Enter

the Name and Description.

Fig 3.1-10 Alarm Restraining Rule

5. On the Root alarm area, click the Setting button to pop up the Root alarm dialog

box, as shown in Fig 3.1 -11

NOTE:The left column shows the conditions distinguishing different alarm types, while the right



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Fig 3.1-11 Root Alarm

6. Click OKafter the setting is over. Return to the Alarm Restraining Rule dialog

box.

7. Click New on the Consequential alarm area, to pop up the Consequential alarm

dialog box, as shown in Fig 3.1 -12.

Fig 3.1-12 Consequential Alarm Dialog Box

8. Click OKafter the setting is over. Return to the Alarm Restraining Rule dialog

box.

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9. Click OKto complete the setting of an alarm restraining rule.

Result

An alarm restraining rule is created.

3.1.6 Setting an Alarm Merging Rule

Purpose

An alarm merging rule allows the system to merge the alarms of the same type generated

within a certain position range. And then, only one of them is reported.

Prerequisite


Steps

To set an alarm merging rule, perform the following steps.





3. Click the icon on the toolbar to pop up the New dialog box. Select the Alarm

Merging Rule radio button, and then clickOK, as shown in Fig 3.1 -13.

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Fig 3.1-13 Selecting Alarm Merging Rule

4. The Alarm Merging Rule dialog box pops up. EnterName and Description, and

select the alarm merging conditions on the Selection area.




5. After completing the settings, clickOKto complete creating an alarm merging rule.

Result

An alarm merging rule is created.

3.1.7 Setting an Alarm User Filtering Rule

Purpose

An alarm user filtering rule only takes effect on the current client. If the client receives an

alarm reported by the server, it uses the filter conditions of the login user to filter alarms.

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The selected alarms will be discarded by the client and not be displayed in the alarm list

or counted as the alarms of an NE.

A user filtering rule is valid only for a specific login user and will not take effect on the

clients that other users log in.

Prerequisite


Steps

To set an alarm user filtering rule, perform the following steps.






Alarm User Filtering Rule radio button, and then clickOK.

4. The Alarm User Filtering Rule dialog box pops up, as shown in Fig 3.1 -14.

Enter Name and Description, select For User parameter, and select the alarm

filtering conditions on the Selection area.




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Fig 3.1-14 Alarm User Filtering Rule

5. When the setting is over, clickOKto complete setting an alarm user filtering rule.

Result

An alarm user filtering rule is created.

3.1.8 Setting an Alarm Global Filtering Rule

Purpose

An alarm global filtering rule is used to filter alarms during pre-processing of alarms.

The chosen alarms will not be sent to the client.

Prerequisite


Steps

To set an alarm global filtering rule, perform the following steps.


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2. In the Fault Management window, choose Setting > Management Rule Setting.The Management Rule Setting page appears.


Alarm Global Filtering Rule radio button, and then clickOK.

4. The Alarm Global Filtering Rule dialog box pops up, as shown in Fig 3.1 -15.

Enter Name and Description, and select the alarm filtering conditions on the

Selection area.

NOTE:

In the Selection area, the left column shows the conditions distinguishing different alarm



Fig 3.1-15 Alarm Global Filtering Rule

5. When the setting is over, clickOK to complete setting an alarm global filtering

rule.

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Result

An alarm global filtering rule is created.

3.1.9 Setting an Alarm Discarding Rule

Purpose

An alarm discarding rule is used to filter the alarms during the alarm collection. The

selected alarms are neither saved in the database nor displayed in the Realtime Alarms

window.

Prerequisite


Steps

To set an alarm discarding rule, perform the following steps.






Alarm Discarding Rule radio button, and then clickOK.

4. The Alarm Discarding Rule dialog box pops up, as shown in Fig 3.1 -16. Enter

Name and Description, and select the alarm filtering conditions on the Selection

area.

NOTE:




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Fig 3.1-16 Alarm Discarding Rule

5. When the setting is over, clickOKto complete setting an alarm discarding rule.

Result

An alarm discarding rule is created.

3.1.10 Setting an Alarm Forwarding Rule

Purpose

An alarm forwarding rule is used to forward the matched alarm to the corresponding

destination when alarms are reported.

Prerequisite


Steps

To set an alarm forwarding rule, perform the following steps.



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Alarm Forwarding Rule radio button, and then clickOK.

4. The Alarm Forwarding Rule dialog box pops up, as shown in Fig 3.1 -17. Enter

the Name and Description on the Information page.

Fig 3.1-17 Alarm Forwarding Rule Dialog Box

5. From the List of Forwarded-to Users area, click the Custom button to pop up

the Setting a Forwarded-to User dialog box. Enter Forwarding User, Email

Address and Phone Number, as shown in Fig 3.1 -18.

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Fig 3.1-18 Customizing a Forwarded-to User

NOTE:ClickSelect to add a user who already exists in the system to the List of Forwarded-

to Users.

6. Click OK to add the customized forwarded-to user to the List of Forwarded-to

Users, as shown in Fig 3.1 -19.

Fig 3.1-19 Customized Forwarded-to User List

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this rule.

NOTE:The left column shows the conditions distinguishing different alarm types, while the right



Fig 3.1-20 Alarm Forwarding Rul, Selection

8. Click OKto complete the setting of an alarm forwarding rule.

Result

An alarm forwarding rule is created.

3.1.11 Setting an Alarm Clearing Rule

Purpose

An alarm clearing rule is used to automatically clear the matched alarms when alarms are

reported. That is, alarm clearing information is added automatically and the reported

alarms directly become history alarms and are saved in the data table of history alarms.

In this way, the system can record the alarms and reduce the number of current alarms as

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well, so that the maintenance personnel can better focus their attentions on important

alarms.

Prerequisite


Steps

To set an alarm clearing rule, perform the following steps.



2. In the Fault Management window, choose Setting > Management Rule Setting. The

Management Rule Setting page appears.


Alarm Clearing Rule radio button, and then click OK.

4. The Alarm Clearing Rule dialog box pops up, as shown in Fig 3.1 -21. Enter Name

and Description, and select the alarm filtering conditions on the Selection area.




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Fig 3.1-21 Alarm Clearing Rule

5. After setting all filtering conditions, clickOKto complete setting an alarm clearing

rule.

Result

An alarm clearing rule is created.

3.1.12 Setting an Alarm Acknowledging Rule

Purpose

An alarm acknowledging rule is used to automatically acknowledge the matched alarms

when alarms or alarm recovery messages are reported. In this way, the system reduces

the workload of network management personnel and enables them to focus more on

important alarms. Through the alarm acknowledging rule, the system will automatically

set the acknowledgement state, time and information of alarms.

Prerequisite


Steps

To set an alarm acknowledging rule, perform the following steps.

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3. Click the icon on the toolbar to pop up the New dialog box. Select the Alarm

Acknowledging Rule radio button, and then clickOK.

4. The Alarm Acknowledging Rule dialog box pops up, as shown in Fig 3.1 -22.

EnterName and Description, select the acknowledgement parameter, and select the

alarm filtering conditions on the Selection area.




Fig 3.1-22 Alarm Acknowledging Rule

5. Click OKto complete setting an alarm acknowledging rule.

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Result

An alarm acknowledging rule is created.

3.1.13 Setting a Notification Global Filtering Rule

Purpose

A notification global filtering rule is used to filter the notifications during the notification

collection. The selected notifications are not displayed in the Realtime Notification

interface, but they are saved in the database.

Prerequisite


Steps

To set a notification global filtering rule, perform the following steps.






Notification Global Filtering Rule radio button, and then click OK.

4. Click OK, the Notification Global Filtering Rule dialog box pops up, as shown in

Fig 3.1 -23. Enter Name and Description, and select the notification filtering

conditions on the Selection area.

NOTE:




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Fig 3.1-23 Notification Global Filtering Rule

5. When the setting is over, clickOKto complete setting a notification global filtering

rule.

Result

A notification global filtering rule is created.

3.1.14 Setting a Notification Discarding Rule

Purpose

A notification discarding rule is used to filter the notifications during the notification

collection. The selected notifications are neither saved in the database nor displayed in

the Realtime Notification window.

Prerequisite


Steps

To set a notification discarding rule, perform the following steps.


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2. In the Fault Management window, choose Setting > Management Rule Setting.The Management Rule Setting page appears.


Notification Discarding Rule radio button, and then clickOK.

4. The Alarm Acknowledging Rule dialog box pops up, as shown in Fig 3.1 -24.

Enter Name and Description, and select the alarm filtering conditions on the

Selection area.

NOTE:

The left column shows the conditions distinguishing different alarm types, while the right



Fig 3.1-24 Notification Discarding Rule

5. When the setting is over, clickOK to complete setting a notification discarding

rule.

Result

A notification discarding rule is created.

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3.2 Redefining Alarm Severity

Purpose

Each alarm corresponds to an alarm level. Alarms are divided into the following four

levels based on the severity: critical alarms, major alarms, minor alarms and warning.

The default severity has been set for each alarm during the system initialization.

Redefining the severity is to modify the alarm severity as required during the running of

the system.

Prerequisite


Steps

To redefine the severity of an alarm, perform the following steps.



2. In the Fault Management window, choose Setting > Severity Regrading Setting

to pop up the Severity Regrading Setting page, as shown in Fig 3.2 -25.

Fig 3.2-25 Severity Regrading Setting

3. After the System type is selected, all alarms corresponding to this system type will

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be displayed on the Severity Redegrading Setting page automatically, as shown in

Fig 3.2 -26.

Fig 3.2-26 Alarm List

4. Select the alarm item whose severity is to be redefined. Select the new severity

from the drop-down list ofNew Severity, as shown in Fig 3.2 -27.

Fig 3.2-27 Alarm Severity List

5. Click the icon on the toolbar to save the modification on the server. At this

time, the mark on the Modify Status column will be cleared automatically, as shown in

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Fig 3.2 -28.

Fig 3.2-28 Completing Severity Redefinition

3.3 Setting the Alarm Sound

Purpose

Setting the alarm sound is to specify the alarm sound for each alarm level that is given on

the network management client.

NOTE:By default, the sound mode is set as Silence.

Prerequisite


Confirm that the sound file exists, whose default format is *.wav.

Steps

To set the alarm sound, perform the following steps.



2. In the Fault Management window, choose Setting > Preferences to pop up the

Preferences dialog box. On the Alarm Sound Setup page, select the sound mode

from the Sound Mode drop-down list in each alarm level area. The sound mode

falls into the continuous sound and the short beeps. At this time, the Select and Play

buttons next to the Sound File text box are activated, as shown in Fig 3.3 -29.

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Fig 3.3-29 Preferences, Alarm Sound Setup

3. Click the Select button to select the sound file. Click the Play button to play the

selected alarm sound.

4. Click OKto complete the settings.

3.4 Setting an Alarm ColorPurpose

Setting an alarm color is to specify the color for each alarm level that is displayed on the

network management client. Use different colors to distinguish the alarm severity.

Prerequisite


Steps

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To set an alarm color, perform the following steps.

1. In the main window of the network management client, choose View > FaultManagement. The Fault Management window appears.


Preferences dialog box. Select the Alarm Color Setup tab, as shown in Fig 3.4

-30.

Fig 3.4-30 Preferences, Alarm Color Setup

3. On the Alarm Color Setup page, set the alarm colors of different alarm severities.

4. Click OKfor the system to save the color parameters that have been set.

3.5 Setting a Forwarding Template

Purpose

Setting a forwarding template is to set the information format of the forwarded SM and

Email, so that the system alarm information can be sent to the specified mobile phone or

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mailbox through the SM or Email.

Prerequisite


Steps

To set a forwarding template, perform the following steps:




Preferences dialog box. Select the Forward Template Setup tab, as shown in Fig

3.5 -31. Check and recover the settings of the forwarding template of the short

message and Email title and content.

Fig 3.5-31 Preferences, Forward Template Setup

3. In the Setup the forwarding content template of the mail area, input [ to select

the required parameters from the pop-up choice box, as shown in Fig 3.5 -32.

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NOTE:

The operation to set the forwarding template of the handset short message andforwarding title template of the mail are similar to this operation.

Fig 3.5-32 Setting Email Forwarding Content Template

4. Click OKfor the system to save the forwarding template parameters.

3.6 Setting an Alarm Box

Purpose

Setting an alarm box is necessary for normally reporting the system alarm information to

the alarm box.

Prerequisite

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Steps

To set an alarm box, perform the following steps.



2. In the Fault Management window, choose Setting > Alarm Box Setting. The

Alarm Box Setting page appears, as shown in Fig 3.6 -33.

Fig 3.6-33 Alarm Box Setting

3. Click the icon on the page to pop up the Alarm Box Detail dialog box, as

shown in Fig 3.6 -34.

For the details of the alarm box settings, refer to Table 3.6 -5.

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Fig 3.6-34 Setting Information of the Alarm Box

Table 3.6-5 Alarm Box Information Parameters

Parameters Description

Alarm Box Name The name of the alarm box, which must be input.

Alarm Box DescriptionThe description of the alarm box. Input the parameter

as required

Initial StateSelects the initial state of the alarm box, eitherEnable or Disable. When selecting Enable, the alarm

box works normally.

Alarm Box IPThe IP address of the alarm box, which is in the samenetwork segment as the address of the network

management server, which must be input.

Server PortThe port number for alarm box for communicatingwith the server is 6700.

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Parameters Description

Display Alarm Severity

Controls the alarm severity displayed on the alarm

box, which is divided into five types: none, warningand above, minor and above, major and above andcritical.

Speak Alarm Severity

Sets that the alarm box gives sound corresponding toa certain level and above among all levels in thecurrent alarm pool, including none, warning andabove, minor and above, major and above and critical.

Alarms send to AlarmBox

Selects the alarm of a certain severity that can be

received by the alarm box, including Critical, Major,Minor, Warning.

4. After setting the Alarms send to Alarm Box, click the Advanced button to pop

up the Alarm Box Rule Setting dialog box, as shown in Fig 3.6 -35.

Fig 3.6-35 Alarm Box Rule Setting

5. Click New in the Alarm Box Rule Setting dialog box to pup-up the Details of

Alarm Box Rule dialog box, as shown in Fig 3.6 -36. Enter Rule Name and

Description, and select the alarm filtering conditions on the Selection area.




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Fig 3.6-36 Details of Alarm Box Rule

6. Click OKto completing setting the alarm box rule. The system will add a record in

the Alarm Box Rule Setting dialog box, as shown in Fig 3.6 -37.

Fig 3.6-37 Completing an Alarm Box Rule

7. Click OKto pop up the Alarm Box Detail dialog box.

8. Click OK in the Alarm Box Detail dialog box, the system adds an alarm box

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record in the Alarm Box Setting window, as shown in Fig 3.6 -38.

Fig 3.6-38 Completing an Alarm Box

9. Click the icon on the Alarm Box Setting window. The Confirm dialog box

pops up, clickOKto activate the alarm box.

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4 Alarm Operations

4.1 Alarm Information Operations

Introduction

This section mainly describes the operations related to the alarm information.

4.1.1 Monitoring Real-Time Alarm Information

Purpose

The real-time monitoring is responsible for monitoring the notifications and alarms

(including current alarms and history alarms) in real time. Monitoring the notifications in

real time can obtain the notification messages of the equipment and network in time.

Monitoring current alarms in real time can obtain the alarm information of the equipment

and network in time. Monitoring history alarms in real time reflects the processing

conditions of alarms that have been processed or recovered in the system.

Prerequisite


Step

To monitor real-time alarm information, perform the following step.

In the main window of the network management client, choose View > Fault


For detailed procedures of monitoring the real-time information, refer to Table 4.1 -6.

Table 4.1-6 Procedures for Monitoring the Real-time Information

Command Detailed Procedure Description

Realtime AlarmMonitor

In the FaultManagement window,choose Query >Realtime AlarmMonitor to pop up theRealtime Alarmswindow

The window is displayed incolumns. The current alarmsare being monitored in real inthe upper column; while thehistory alarms are beingmonitored in real time in thelower column

Realtime In the Fault Notifications are being


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Command Detailed Procedure Description

NotificationMonitor

Management window,

choose Query >Realtime NotificationMonitor to pop up theRealtime Notificationwindow

monitored in real time on this

window

4.1.2 Querying Current Alarms

Purpose

Current alarm query is to query current alarms according to certain conditions. The

current alarm data can be queried according to such conditions as the specified location,time, alarm severity, alarm type, status and alarm causes. These conditions can be set as

required.

Prerequisite


Confirm that the communication between the network management server and the

equipment is normal.

Steps

To query current alarms, perform the following steps.



2. In the Fault Management window, choose Query > View CurrentAlarms to pop

up the Current Alarm Query Conditions window.

3. Click the icon on this tab to pop up the Current Alarm Query Condition

dialog box, as shown in Fig 4.1 -39. Specify the query conditions as required.


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Fig 4.1-39 Current Alarm Query Condition Dialog Box

4. Click OKto add a query record of alarm conditions on the Current Alarm QueryConditions window, as shown in Fig 4.1 -40.

Fig 4.1-40 Current Alarm Query Condition List

5. After selecting a query condition on the Current Alarm Query Conditions

window, click the icon. The View Current Alarms page pops up, listing the

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query results, as shown in Fig 4.1 -41.

Fig 4.1-41 Query Results of Current Alarm

4.1.3 Querying History Alarms

Purpose

History alarm query is to query the history alarms according to certain conditions. The

history alarm data can be queried according to such conditions as the specified location,time, alarm severity, alarm type, status and alarm causes. These conditions can be set as

required.

Prerequisite




Steps

To query the history alarms, perform the following steps:



2. In the Fault Management window, choose Query > View HistoryAlarms to pop

up the History Alarm Query Conditions window.

3. Click the icon on the toolbar to pop up the History Alarm Query Condition

dialog box, as shown in Fig 4.1 -42.

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Fig 4.1-42 History Alarm Query Condition Dialog Box

4. Set the query conditions as required, enterName and Description, and select the

suitable query conditions from the Selection area. The data filtered by the system

can be queried by selecting the Visibility check box.

5. Click OKto add a query record of alarm conditions on the History Alarm Query

Conditions page, as shown in Fig 4.1 -43.

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Fig 4.1-43 History Alarm Query Condition List

6. After selecting a query condition on the History Alarm Query Conditions page,

click the icon. The View History Alarmspage pops up, listing the query results.

4.1.4 Synchronizing Alarm Information

Purpose

The alarm synchronization function is to synchronize the Network Element (NE) alarms.

Users can select the system type and the NE location information to be synchronized.

When the alarm data of the network management system are possibly inconsistent with

those of the foreground equipment, manually synchronize the alarm data of the

foreground equipment to the network management server through this function.

Prerequisite




Steps

To synchronize alarm information, perform the following steps:


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2. In the Fault Management window, choose Query > Alarm Synchronization topop up the Alarm Synchronization dialog box, as shown in Fig 4.1 -44. Set the

conditions of alarm synchronization.

Fig 4.1-44 Alarm Synchronization

3. Click Selectbutton to set the type of system to be synchronized, as shown in Fig

4.1 -45.

Selecting the BILL Server radio box means synchronizing thealarms on the billing server.

Selecting the NE Alarm radio box means synchronizing thealarms on the foreground NE equipment.

Selecting the SORM Alarm radio box means synchronizing thealarms on the SORM server.

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Fig 4.1-45 System Type

4. Click OK. The system synchronizes the alarm data in the specified location. The

alerting box pops up when the synchronization is successful.

4.1.5 Alarm Information Statistics

Purpose

The alarm statistics function provides the alarm statistics templates that are frequently

used. Through these templates, the user can perform statistics on the alarm data from

different angles and generate corresponding reports that can be exported to be files in

different formats or printed directly.

Prerequisite


Steps

To perform alarm statistics, perform the following steps:



2. In the Fault Management window, choose Query > History Alarm Statistics to

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pop up the Report Management window. From the resource pane of the Report

Management window, choose Report Template Tree > Server (OMM server ID)

to pop up the List of Report Templates page, as shown in Fig 4.1 -46.

Fig 4.1-46 Alarm Template List

3. Double-click the required alarm statistics template from the list to pop up the

Parameter Input Box, as shown in Fig 4.1 -47. Specify the parameters of alarm

selection conditions and other conditions. For the parameter descriptions, refer to

Table 4.1 -7.

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Fig 4.1-47 Parameter Input

Table 4.1-7 Parameter Descriptions for Alarm Statistics

Alarm Selection Description

System Type Including such types as the Alarm Box Link BreakAlarm, Bill Server Alarm, Correlation Alarm, LinkAlarm, Local and RemoteOMC Linkdown Alarm, NEAlarm, Performance QoS Alarm, SORM Server Alarm,and System Management.

Location The System Type must beselected before selecting thelocation, which is selected based on the different systemtypes.

Alarm Code The System Type must be selected before selecting thealarm code. The available alarm codes on the right panevary with different system types.

Severity Including critical, major, minor and warning.

Alarm Type Including Communication Alarm, Environment Alarm,Equipment Alarm, OMS Alarm, Processing Alarm and

QoS Alarm

Probable Cause The System Type must be selected before selecting theprobable causes. The available probable causes on the

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Alarm Selection Description

right pane vary with different system types.

Happen Time Including By Time Range and By Relative Time

Acknowledgment

Status

Including Acknowledged and Unacknowledged.

(Un)acknowledgeOperator

Sets the operator who acknowledges/unacknowledgesalarms.

(Un)acknowledgingTime

Sets the range of time alarms to beacknowledged/unacknowledged.

Restore Type Including such options as Normal, Cleared by User,Restoration upon NE Restart, Restoration uponSynchronization, Restoration upon Alarm Pool Fill-up, Restoration upon UMS Restart, Auto Cleared andRestoration upon NE Delete

Clear Operator Sets the operator who clears alarms.

Restore Time Sets the range of time alarms to be restored.

Details Sets the detailed information of statistics.

4. Click OKto start statistics. The statistical results will be listed on the View Report

page, as shown in Fig 4.1 -48.

Fig 4.1-48 Alarm Statistics Results

Subsequent Optional Operations

The subsequent optional operations are as follows.

Viewing chart: on the toolbar of the View Report page, click the

icon to view the statistical result through a chart.

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Exporting: on the toolbar of the View Report page, click the

corresponding icon to export and save the report in

the corresponding file format.

Printing: click the icon on the toolbar of the View Report pageto print the report results.

4.2 Alarm Record Operations

Introduction

This section mainly describes the operations related to the alarm records.

4.2.1 Acknowledging an Alarm

Purpose

Acknowledging an alarm is to change the status of an alarm from the unacknowledged

status to the acknowledged status. Acknowledge an alarm in the unacknowledged status

through this function when the maintenance personnel have known it and started to

process it.

Prerequisite

Confirm that the queried alarm information is the one to be acknowledged.

For the operation of querying alarms, refer to Querying Current Alarms and Querying

History Alarms.

Steps

To acknowledge an alarm, perform the following steps.



2. From the alarm list of the Realtime Alarms window, right-click the alarm required

to be acknowledged, and select Acknowledge from the short-cut menu, as shown in

Fig 4.2 -49.

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Fig 4.2-49 Selecting Acknowledge from the Short-cut Menu

3. Enter the acknowledging information in the popup Acknowledge Alarm dialog box.

Users can enter the information based on the actual alarm processing, as shown in

Fig 4.2 -50.

Fig 4.2-50 Acknowledging Alarm Dialog Box

4. Click OKto acknowledge the alarm.

Result

The status of this alarm is changed from the unacknowledged status to the acknowledged

status.

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4.2.2 Unacknowledging an Alarm

Purpose

Unacknowledging an alarm is to change the status of analarm from the acknowledged

status to the unacknowledged status. This operation can only be performed on the alarm

information that has been acknowledged.

Prerequisite

Confirm that the queried alarm information is the one to be unacknowledged. For the

operation of querying alarms, refer to Querying Current Alarms and Querying History

Alarms.

Steps

To unacknowledge an alarm, perform the following steps.



2. From the alarm list, right-click the alarm to be unacknowledged, select

Unacknowledge from the short-cut menu.

3. Enter the information in the popup Unacknowledge Alarm dialog box. Users can

enter the information based on the actual alarm processing.

4. Click OKto complete the operation.

Result

The status of this alarm is changed from the acknowledged status to the unacknowledged

status.

4.2.3 Clearing an Alarm

Purpose

Clearing an alarm is to clear the alarm shown in the Realtime Current Alarms page of

the Realtime Alarms window. The cleared alarm will be automatically shown in the

Realtime History Alarms page of the Realtime Alarms window, and can be queried by

performing history alarm query.

Prerequisite


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Steps

To clear an alarm, perform the following steps:



2. In the Realtime Current Alarms page of the Realtime Alarms window, right-click

the alarm to be cleared, and select Clear from the short-cut menu.

3. The Confirm dialog box pops up. Click OKto clear the alarm. The cleared alarm

will be automatically shown in the Realtime History Alarms page.

Reference

For querying the history alarm information, refer to Querying History Alarms.

4.2.4 Forwarding an Alarm

Purpose

Forwarding an alarm is to forward an alarm to the other specified administrators by

sending the SM or Email, for the administrators to handle the alarm in time.

Prerequisite

Confirm that the user has logged in the network management servernormally.

Confirm that the ZXWN network management server is connected tothe Short Message Center (SMC) and the Email server normally.

Steps

To forward an alarm, perform the following steps:




the alarm to be forwarded, and select Forward from the short-cut menu.

3. The Forwarding Setup dialog box pops up, as shown in Fig 4.2 -51. Enter the

Forwarded-to Email Address and Forwarded-to Phone Number of the

personnel to process the alarm. It is available to select Forward by Email and

Forward by SMS.

When selecting the Forwarded-to Email Address check box,

input contents in the Forward by Email page.

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When selecting the Forwarded-to Phone Number check box,input contents in the Forward by SMS page.

Fig 4.2-51 Forwarding Setup

4. Click OKto forward the alarm to specified personnel.

4.2.5 Viewing Detailed Alarm Information

Purpose

By viewing the detailed information of alarms and referring to the corresponding

maintenance suggestions, users can locate and handle faults in time.

Prerequisite

Confirm that the user has logged in the network management servernormally.

Confirm that the queried alarm information is the one to be viewed.


History Alarms.

Steps

To view the detailed alarm information, perform the following steps:


the alarm to be viewed, and select Details from the short-cut menu.

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2. The Details window pops up to show the detailed information of the alarm, as

shown in Fig 4.2 -52. For parameter descriptions, refer to Table 4.2 -8.

Fig 4.2-52 Details

3. Select the Maintenance suggestion tab to display the maintenance suggestions of

the alarm, as shown in Fig 4.2 -53.

Fig 4.2-53 Maintenance Suggestion

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4. Click Close to close the window.

Reference

The main contents about the alarm details are shown in Table 4.2 -8.

Table 4.2-8 Parameter Descriptions for Alarm Information

Parameters Description Example

Node No. The number of the OMMnode that generates alarms

100001

System Type The system type of thealarm

Link Alarm

ID System ID 1200935849140

Internal ID Internal number of thesystem

1200935849141

Location The location where alarmsare generated

Subnet = 0,

Ne = 1,

Module = 1

Alarm Code The brief description andalarm code of an alarm

Broken link between OMCand NE (1000)

Severity Advanced national severity Critical

Alarm Type Alarm type Communication Alarm

Probable Cause The probable cause of the

alarm

Communication abnormal (0)

Happen Time The time when an alarm isgenerated

2008-01-21 09:19:25

AcknowledgmentStatus

Acknowledged/unacknowledged status ofthe alarm

Unacknowledged

(Un)acknowledgeOperator

The operator toacknowledge/

unacknowledge this alarm

Admin

(Un)acknowledgeSystem

The network managementsystem to acknowledge/unacknowledge this alarm

100001

(Un)acknowledgeInformation

The information enteredwhen acknowledging/unacknowledging this alarm

OK

(Un)acknowledgeTime

The time when this alarm isacknowledged/unacknowledged

2008-01-26 14:49:25

Comment

Information

The information of comment

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Parameters Description Example

Details Detailed information related

to this alarm

Netype=

MSCServer

Last Update Time

NE Type The type of the NE wherethis alarm is generated

MSCServer

4.2.6 Printing Alarm Information

Purpose

The print function is used to print the alarm data among the alarm list that is opened by

the current user. Set such items as the print range, copies, page setup and appearancebefore printing to satisfy the requirements of the printing effect.

Prerequisite


Confirm that the queried alarm information is the one to be printed.


History Alarms.

Confirm that the printer is connected and set correctly.

Steps

To print alarm information, perform the following steps.

1. On the alarm list window, click the on the toolbar. The Print Setup dialog box

pops up, and performs the General settings, as shown in Fig 4.2 -54.

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Fig 4.2-54 Print Setup, General

2. Select the Page Setup tab to set the page parameters, as shown in Fig 4.2 -55.

Fig 4.2-55 Print Setup, Page Setup

3. Select the Advance tab to set the parameters as required, as show in Fig 4.2 -56.

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Fig 4.2-56 Print Setup, Advance

4. When completing the setting, click Print to start printing the alarm list. Click

Preview All to preview the printing effect.

4.2.7 Exporting Alarm Information

Purpose

The export function is used to export the data of all alarms on the alarm list window that

is opened by the current user to a file, whose format can be text, EXCEL, PDF, HTML or

CSV.

Prerequisite


Confirm that the queried alarm information is the one to be exported.


History Alarms.

Steps

To export the alarm data, perform the following steps:

1. On the alarm list window, click the on the toolbar to pop up the Save dialog

box. Set the Save In, File Name and Files of Type, as shown in Fig 4.2 -57.

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Fig 4.2-57 Saving Dialog Box

2. Click Save to export the data of the selected alarm list to the specified file in the

specified path.

4.3 Alarm Maintenance Suggestions

Introduction

This section mainly describes the operation related to the alarm maintenance suggestions.

4.3.1 Adding an Alarm Maintenance Suggestion

Purpose

Based on the long-term running of the network, the maintenance experience on common

problems can be summarized as the reference for solving similar problems in the future.

The summary of such maintenance experience is the customized alarm maintenance

suggestion.

Adding a new alarm maintenance suggestion is to add a new suggestion of processing

one type of alarms based on the actual operations.

Prerequisite


Steps

To add an alarm maintenance suggestion, perform the following steps.

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2. In the Fault Management window, choose Setting > Maintenance Suggestion

Setting to pop up the Maintenance Suggestion Setting window, as shown in Fig

4.3 -58.

Fig 4.3-58 Maintenance Suggestion Setting

3. On the Maintenance Suggestion Setting window, from the System Type drop-

down list, select the alarm type to be set, including All System Type, Alarm Box

Link Break Alarm, Bill Server Alarm, Correlation Alarm, Link Alarm, Local

and Remote OMC Linkdown Alarm, NE Alarm, Performance QoS Alarm,

SORM Server Alarm and System Management.

4. Click the icon on the toolbar to pop up the Maintenance suggestion dialog

box. Select Alarm Code and Reason Description, and enter the suggestion in the

Customized Suggestions text box, as shown in Fig 4.3 -59.

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Fig 4.3-59 Maintenance Suggestion

5. Click OKto finish the configuration of the alarm maintenance suggestion.

4.3.2 Modifying an Alarm Maintenance Suggestion

Purpose

Modifying an alarm maintenance suggestion is to improve the established suggestions

based on the actual operations. The modified alarm maintenance suggestion will be

shown in the Customized Suggestions text box, which will not replace the default

suggestion.

Prerequisite


Steps

To modify an alarm maintenance suggestion, perform the following steps.



2. In the Fault Management window, choose Setting > Maintenance Suggestion

Setting to pop up the Maintenance Suggestion Setting window.

3. On the Maintenance Suggestion Setting window, from the System Type drop-

down list, select the alarm type to be modified.

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4. From the suggestion list on the Maintenance Suggestion Setting window, click the

suggestion to be modified.

5. Click the on the toolbar to pop up the Maintenance suggestion dialog box, as

shown in Fig 4.3 -60. Enter the modified suggestion in the Customized

Suggestions text box.

Fig 4.3-60 Modifying an Alarm Maintenance Suggestion

6. Click OKto finish the modification of the alarm maintenance suggestion.

4.3.3 Exporting an Alarm Maintenance Suggestion

Purpose

The ZXWN network management system allows the user to export alarm maintenance

suggestions in the system to a file. It supports exporting alarm data to a text, EXCEL,

PDF or HTML file.

Prerequisite


Steps

To export an alarm maintenance suggestion, perform the following steps.


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2. In the Fault Management window, choose Setting > Maintenance S

Documents

TN_SM007_E1_0 ZXWN CS Alarm Management-92.doc