TLC Monthly Webinar for Tutor Coordinators

TLC Monthly Webinar for Tutor Coordinators

TLC Monthly Webinar for Tutor CoordinatorsMarch 19, 201310:00am 11:00amTutor Motivation and Retentionhttps://sas.elluminate.com/m.jnlp?sid=2011455&password=M.4B4792F388C99A7F8AF050786688AB AgendaReview of use of webinar platform, Collaborate UpdatesTutor Motivation and RetentionSharingNext webinarApril 16, 2013, 10:00 11:00 amEvaluating Tutors, Tutor PD Plans, Monitoring Tutor PD https://sas.elluminate.com/m.jnlp?sid=2011455&password=M.D184036AAECFB53591DE4DE2A4A55CNavigation of CollaborateTo talkTo typeTo note approval, etcRaise handYes/no

Updates for Tutor CoordinatorsUpdates for Tutor CoordinatorsReminder First to contact Kim with intentional error in Agency PD Report will receive headset

5Tips from Bonnie ONeill, Tutor Coordinator,(WELL)CSPCD,Temple University

1. Search within a 10 mile radius; do a Google search of the following:Business associationsBanksPolice/FiremenSchools (don't just look for retired teachers - a lot of currently employed teachersare interested in volunteering)ChurchesLocal small businessesLibrariesLocal community groups; i.e.. knights of Columbus; concerned black men; young professional groups, etc.Etc.

**Visit these places and put together a small presentation to pitch to them.1. Search within a 10 mile radius; do a Google search of the following:Business associationsBanksPolice/FiremenSchools (don't just look for retired teachers - a lot of currently employed teachersare interested in volunteering)ChurchesLocal small businessesLibrariesLocal community groups; i.e.. knights of Columbus; concerned black men; young professional groups, etc.Etc.

**Visit these places and put together a small presentation to pitch to them.2. Post flyers/ links on/at the following:LibrariesOrganization website If possible create a "volunteer" button to lead to an online form directly from the we site. The form an e set up to be sent to your email and the link to your organization's website can now be a recruitment tool for you and a marketing technique for the org.Idealist.orgCraigslist.comVolunteer recruitment sites (you can Google these)Local super marketsColleges Be mindful of the upcoming requirements for a bachelors degree; graduate programs might be a better targetChurchesEtc.

3. Host a networking night: Each current tutor and staff of the organization bring one or two people to network with the others, but also to be introduced to the great opportunity you are offering for them to be involved in the community through tutoring.4. Recruit through your women tutors Women have a wonderful way of encouraging others to get involved in a good cause. Women may be able to recruit men easier then you can; men tend to respond to someone yet know, someone they already trust more than they do a stranger5. Don't be afraid to make "the big ask"We require a lot of time and energy from our tutors, which can sometimes scare a new potential tutor away.

Please don't let this prevent you from making the "big ask"; don't scale down the requirements or try to bid to the potential tutor through what they have to offer.

We ask a lot of our tutors because our learners deserve all of it and more. By keeping the requirements in tack and being true to the needs of your learner, you are emphasizing the importance of the volunteer position and the impact the work of the volunteer can have on the learner.

The "big ask" is also important in maintaining the legitimacy of your program services and the organization. Just think... The learners ask a lot from us and we rise to the occasion; let's not prevent our volunteers from having the opportunity to rise to the occasion to be an influential part of our process too!

6. Make your face known in the community. By getting out and sharing your story, you put a face with the request... This has a bigger impact than most people realize.

Take learners with you to recruitment opportunities. No one tells their story quite as well as they do themselves!** Be excited, stay positive & ask for support at any point you need**

Good Luck!!!

Basic Steps in Volunteer RecruitmentBasic Steps in Volunteer Recruitment 1997 Cyber VPM.comKnow Your Product

16Basic Steps in Volunteer Recruitment 1997 Cyber VPM.comKnow Your ProductBe sure your product your volunteer opportunities are truly integral to achieving your agencys purpose.

17Basic Steps in Volunteer Recruitment 1997 Cyber VPM.comKnow Your ProductBe sure your product your volunteer opportunities are truly integral to achieving your agencys purpose.Prepare job descriptions which clearly delineate volunteer tasks.

18Basic Steps in Volunteer Recruitment 1997 Cyber VPM.comKnow Your ProductBe sure your product your volunteer opportunities are truly integral to achieving your agencys purpose.Prepare job descriptions which clearly delineate volunteer tasks.Acquaint yourself thoroughly with each volunteer opportunity, including its purpose, responsibilities, and what the value of the experience is for the volunteer.

19Basic Steps in Volunteer Recruitment 1997 Cyber VPM.comCreate a Clear Path to Your Door20Basic Steps in Volunteer Recruitment 1997 Cyber VPM.comCreate a Clear Path to Your DoorPut together a procedure including recruitment campaign, screening process, training and placement, in that order.21Basic Steps in Volunteer Recruitment 1997 Cyber VPM.comCreate a Clear Path to Your DoorPut together a procedure including recruitment campaign, screening process, training and placement, in that order.Dont start recruiting volunteers until you are ready to move them right into your screening and training procedure.22Basic Steps in Volunteer Recruitment 1997 Cyber VPM.comCreate a Clear Path to Your DoorPut together a procedure including recruitment campaign, screening process, training and placement, in that order.Dont start recruiting volunteers until you are ready to move them right into your screening and training procedure.Dont let poor customer service ruin your recruitment efforts. A large number of volunteers report lack of response from organizations as the reason they do not volunteer. Answer initial phone calls within 24 hours.23Basic Steps in Volunteer Recruitment 1997 Cyber VPM.comMake Your Recruitment Message User Friendly24Basic Steps in Volunteer Recruitment 1997 Cyber VPM.comMake Your Recruitment Message User FriendlyCompose a message which answers the volunteers unspoken question: Why should I volunteer for you? not your question Why you should volunteer for us. Consider involving happy volunteers in the composition of your message.25Basic Steps in Volunteer Recruitment 1997 Cyber VPM.comMake Your Recruitment Message User FriendlyCompose a message which answers the volunteers unspoken question: Why should I volunteer for you? not your question Why you should volunteer for us. Consider involving happy volunteers in the composition of your message.In your message, answer other typical questions new recruits ask: What will I be doing? How often and when? Where?26Basic Steps in Volunteer Recruitment 1997 Cyber VPM.comMake Your Recruitment Message User FriendlyCompose a message which answers the volunteers unspoken question: Why should I volunteer for you? not your question Why you should volunteer for us. Consider involving happy volunteers in the composition of your message.In your message, answer other typical questions new recruits ask: What will I be doing? How often and when? Where?Reassure volunteers that they will be trained and that you will stand behind them and support them.27Basic Steps in Volunteer Recruitment 1997 Cyber VPM.comMake Your Recruitment Message User FriendlyCompose a message which answers the volunteers unspoken question: Why should I volunteer for you? not your question Why you should volunteer for us. Consider involving happy volunteers in the composition of your message.In your message, answer other typical questions new recruits ask: What will I be doing? How often and when? Where?Reassure volunteers that they will be trained and that you will stand behind them and support them.Avoid red flag words such as need and desperate that scare volunteers away.28Basic Steps in Volunteer Recruitment 1997 Cyber VPM.comMake Your Recruitment Message User FriendlyCompose a message which answers the volunteers unspoken question: Why should I volunteer for you? not your question Why you should volunteer for us. Consider involving happy volunteers in the composition of your message.In your message, answer other typical questions new recruits ask: What will I be doing? How often and when? Where?Reassure volunteers that they will be trained and that you will stand behind them and support them.Avoid red flag words such as need and desperate that scare volunteers away.Be honest. Truth in advertising counts!29Basic Steps in Volunteer Recruitment 1997 Cyber VPM.comGet to Know Your Market30Basic Steps in Volunteer Recruitment 1997 Cyber VPM.comGet to Know Your MarketAcquaint yourself with all the ways you can get the word out.31Basic Steps in Volunteer Recruitment 1997 Cyber VPM.comGet to Know Your MarketAcquaint yourself with all the ways you can get the word out.Keep informed of your competition and how they compete with you successfully.32Basic Steps in Volunteer Recruitment 1997 Cyber VPM.comAdvanced Volunteer Recruitment33Basic Steps in Volunteer Recruitment 1997 Cyber VPM.comAdvanced Volunteer RecruitmentDecide who your ideal volunteer is, then use what you know of their personalities and interests to compose a message tailored to them.34Basic Steps in Volunteer Recruitment 1997 Cyber VPM.comAdvanced Volunteer RecruitmentDecide who your ideal volunteer is, then use what you know of their personalities and interests to compose a message tailored to them.Although you should still recruit to the general public (using general resources), use what you know of your ideal volunteer to target your marketing.35Suggestions from PeersSuggestions from PeersPublic service announcement, Freebie on cable access on TV

37Suggestions from PeersPublic service announcement, Freebie on cable access on TV

Advertising in local newspapers about agency and trainings



Referrals by word of mouth through family and friends, personal referrals from board members, teachers, adjuncts and staff




Contact local volunteer tutor organizations and post on local volunteer community wide website





Tried to recruit volunteer tutors from our former students who graduated from colleges in the U.S.






Notice on our website under the Join Our Team section, Tutor Tab which provides information and requests completion of a Volunteer Interest Survey







Websites such as idealist.org specialize in non-profit positions, Facebook and Craigslist








Post flyers at local libraries and community college campuses, area businesses, libraries and community buildings









Letters to churches, retirees of School District and selected businesses










Paycheck stuffers announcing Tutor Training dates











Speak to Rotary, Kiwanis, Womens club, Friends of Library, local Chamber of Commerce, etc












Representatives to volunteer fairs at local colleges, mall and YMCA












Representatives to volunteer fairs at local colleges, mall and YMCA

Special events, including our own fundraisers, community/volunteer/senior fairs, and events at local colleges

49How to Get the Best from Your Volunteer Work ForceHow to Get the Best from Your Volunteer Work Force http://cap.unb.ca/running/staff/best.html

Assign someone, either staff or volunteer, whose sole responsibility is making certain volunteers are properly and quickly thanked when the activity is over, or on a regular basis (less frequently than once per quarter).

51How to Get the Best from Your Volunteer Work Force http://cap.unb.ca/running/staff/best.html


Make volunteers believe that your campaign is their campaign.




Avoid comparing volunteers or teams with each other. Compare the results of volunteer effort against targets, not other volunteers.





Be available, or see that someone is available, to give immediate attention to volunteer queries.






Assign volunteers to work in areas in which they will look good.







Organize volunteer events carefully. Be prepared prior to the arrival of the volunteers.







Organize volunteer events carefully. Be prepared prior to the arrival of the volunteers.

All brainstorming and planning should be finished, and you should be ready to assign specific tasks. A well-organized program is more likely to attract repeat support.57Suggestions from PeersSuggestions from Peers, cont.Process for an agency:- Potential volunteers go through a phone interview screening59Suggestions from Peers, cont.Process for an agency:- Potential volunteers go through a phone interview screening assess their English ability60Suggestions from Peers, cont.Process for an agency:- Potential volunteers go through a phone interview screening assess their English ability get a sense of their professionalism61Suggestions from Peers, cont.Process for an agency:- Potential volunteers go through a phone interview screening assess their English ability get a sense of their professionalism if they are good with time management and timely response to emails and phone calls. (As a job training organization this is also very important to us, that our tutors can demonstrate the abilities and proficiencies that we are teaching to our students.)62Suggestions from Peers, cont.Process for an agency:The next step in our recruitment process is an interview where they come to our office and meet with some of our instructors.63Suggestions from Peers, cont.Process for an agency:The next step in our recruitment process is an interview where they come to our office and meet withsome of our instructors. give them information about our organization, our students, and our classes,

64Suggestions from Peers, cont.Process for an agency:The next step in our recruitment process is an interview where they come to our office and meet withsome of our instructors. give them information about our organization, our students, and our classes, get a sense of the tutors motivation in wanting to work with us, and65Suggestions from Peers, cont.Process for an agency:The next step in our recruitment process is an interview where they come to our office and meet withsome of our instructors. give them information about our organization, our students, and our classes, get a sense of the tutors motivation in wanting to work with us, and some sense of what they would do with us66Suggestions from Peers, cont.Process for an agency:The next step in our recruitment process is an interview where they come to our office and meet with some of our instructors. give them information about our organization, our students, and our classes, get a sense of the tutors motivation in wanting to work with us, and some sense of what they would do with us ask a specific situational question to get a sense of how a tutor would work with a student, what kind of advice they would give, and their ability to problem solve67Suggestions from Peers, cont.Process for an agency:The next step in our recruitment process is an interview where they come to our office and meet with some of our instructors. give them information about our organization, our students, and our classes, get a sense of the tutors motivation in wanting to work with us, and some sense of what they would do with us ask a specific situational question to get a sense of how a tutor would work with a student, what kind of advice they would give, and their ability to problem solveOne question weve asked before is to describe how they would explain the word responsible to a student who does not understand. Another question is different ways they would practice phonics and pronunciation with that student.68Suggestions from Peers, cont.Process for an agency:After the volunteer is given the okay by the instructors, they meet with one of our directors to explain the rules69Suggestions from Peers, cont.Process for an agency:After the volunteer is given the okay by the instructors, they meet with one of our directors to explain the rules go over the Volunteer Handbook explaining our policies70Suggestions from Peers, cont.Process for an agency:Two-week probation period with the volunteer in which both parties have time to think about if the volunteer position is a good fit. I would like for this to be a time where the volunteer has time to get a lot of feedback. 71Suggestions from Peers, cont.I believe that a large contributor to our tutor retention has been our community building activities, froma tutor email list to coffee and snacks at the class space to our twice yearly celebrations for all studentsand tutors in the program. The end of year celebration includes small but appreciated tutor thank yougifts, but more importantly it includes recognitions of student gains for every adult learner and this mostof all gives the tutors a sense that what they have done is noticed and valued.72Suggestions from Peers, cont.Retention High need for tutors, they are always busy73Suggestions from Peers, cont.Retention High need for tutors, they are always busy Many appreciate the variety of tasks that we ask them to complete:74Suggestions from Peers, cont.Retention High need for tutors, they are always busy Many appreciate the variety of tasks that we ask them to complete:working individually with a student75Suggestions from Peers, cont.Retention High need for tutors, they are always busy Many appreciate the variety of tasks that we ask them to complete:working individually with a studentadministrative work organizing our materials and books76Suggestions from Peers, cont.Retention High need for tutors, they are always busy Many appreciate the variety of tasks that we ask them to complete:working individually with a studentadministrative work organizing our materials and booksworking with our case managers to help a student fill out job applications or finding resources, like assistance with housing, clothing, food, or furniture77Suggestions from Peers, cont.Retention High need for tutors, they are always busy Many appreciate the variety of tasks that we ask them to complete:working individually with a studentadministrative work organizing our materials and booksworking with our case managers to help a student fill out job applications or finding resources, like assistance with housing, clothing, food, or furnituredoing research for other resources for class such as good websites to practice computer skills78Suggestions from Peers, cont.Retention High need for tutors, they are always busy Many appreciate the variety of tasks that we ask them to complete:working individually with a studentadministrative work organizing our materials and booksworking with our case managers to help a student fill out job applications or finding resources, like assistance with housing, clothing, food, or furnituredoing research for other resources for class such as good websites to practice computer skills Say Thank you and tell the tutors that their time and work is appreciated79Suggestions from Peers, cont.Retention High need for tutors, they are always busy Many appreciate the variety of tasks that we ask them to complete:working individually with a studentadministrative work organizing our materials and booksworking with our case managers to help a student fill out job applications or finding resources, like assistance with housing, clothing, food, or furnituredoing research for other resources for class such as good websites to practice computer skills Say Thank you and tell the tutors that their time and work is appreciated Tutor coordinator is available to answer questions and sometimes be a mediator betweenteacher and tutor80Suggestions from Peers, cont.Retention High need for tutors, they are always busy Many appreciate the variety of tasks that we ask them to complete:working individually with a studentadministrative work organizing our materials and booksworking with our case managers to help a student fill out job applications or finding resources, like assistance with housing, clothing, food, or furnituredoing research for other resources for class such as good websites to practice computer skills Say Thank you and tell the tutors that their time and work is appreciated Tutor coordinator is available to answer questions and sometimes be a mediator betweenteacher and tutor Be available with suggestions of techniques that can be tried when working with learners81Suggestions from Peers, cont.Retention High need for tutors, they are always busy Many appreciate the variety of tasks that we ask them to complete:working individually with a studentadministrative work organizing our materials and booksworking with our case managers to help a student fill out job applications or finding resources, like assistance with housing, clothing, food, or furnituredoing research for other resources for class such as good websites to practice computer skills Say Thank you and tell the tutors that their time and work is appreciated Tutor coordinator is available to answer questions and sometimes be a mediator betweenteacher and tutor Be available with suggestions of techniques that can be tried when working with learners Personalize my involvement with my tutors as much as possible82Suggestions from Peers, cont.Retention High need for tutors, they are always busy Many appreciate the variety of tasks that we ask them to complete:working individually with a studentadministrative work organizing our materials and booksworking with our case managers to help a student fill out job applications or finding resources, like assistance with housing, clothing, food, or furnituredoing research for other resources for class such as good websites to practice computer skills Say Thank you and tell the tutors that their time and work is appreciated Tutor coordinator is available to answer questions and sometimes be a mediator betweenteacher and tutor Be available with suggestions of techniques that can be tried when working with learners Personalize my involvement with my tutors as much as possible Send each one a handwritten birthday card, as well as a handwritten 'anniversary' card,commemorating their service with our agency.83Suggestions from Peers, cont.Retention High need for tutors, they are always busy Many appreciate the variety of tasks that we ask them to complete:working individually with a studentadministrative work organizing our materials and booksworking with our case managers to help a student fill out job applications or finding resources, like assistance with housing, clothing, food, or furnituredoing research for other resources for class such as good websites to practice computer skills Say Thank you and tell the tutors that their time and work is appreciated Tutor coordinator is available to answer questions and sometimes be a mediator betweenteacher and tutor Be available with suggestions of techniques that can be tried when working with learners Personalize my involvement with my tutors as much as possible Send each one a handwritten birthday card, as well as a handwritten 'anniversary' card,commemorating their service with our agency. I've had tutors tell me my messy handwriting is more appreciated than the veryprofessional certificates we also send out for anniversaries!84Suggestions from Peers, cont.Retention High need for tutors, they are always busy Many appreciate the variety of tasks that we ask them to complete:working individually with a studentadministrative work organizing our materials and booksworking with our case managers to help a student fill out job applications or finding resources, like assistance with housing, clothing, food, or furnituredoing research for other resources for class such as good websites to practice computer skills Say Thank you and tell the tutors that their time and work is appreciated Tutor coordinator is available to answer questions and sometimes be a mediator betweenteacher and tutor Be available with suggestions of techniques that can be tried when working with learners Personalize my involvement with my tutors as much as possible Send each one a handwritten birthday card, as well as a handwritten 'anniversary' card,commemorating their service with our agency. I've had tutors tell me my messy handwriting is more appreciated than the veryprofessional certificates we also send out for anniversaries! Retention seems to be best when the reward suits the recipients personality and need forrecognition.85Suggestions from Peers, cont.Retention High need for tutors, they are always busy Many appreciate the variety of tasks that we ask them to complete:working individually with a studentadministrative work organizing our materials and booksworking with our case managers to help a student fill out job applications or finding resources, like assistance with housing, clothing, food, or furnituredoing research for other resources for class such as good websites to practice computer skills Say Thank you and tell the tutors that their time and work is appreciated Tutor coordinator is available to answer questions and sometimes be a mediator betweenteacher and tutor Be available with suggestions of techniques that can be tried when working with learners Personalize my involvement with my tutors as much as possible Send each one a handwritten birthday card, as well as a handwritten 'anniversary' card,commemorating their service with our agency. I've had tutors tell me my messy handwriting is more appreciated than the veryprofessional certificates we also send out for anniversaries! Retention seems to be best when the reward suits the recipients personality and need forrecognition. for instance most volunteer tutors are satisfied with recognition in the quarterly newsletter or at the Celebration Event (via certificate)86Suggestions from Peers, cont.Retention High need for tutors, they are always busy Many appreciate the variety of tasks that we ask them to complete:working individually with a studentadministrative work organizing our materials and booksworking with our case managers to help a student fill out job applications or finding resources, like assistance with housing, clothing, food, or furnituredoing research for other resources for class such as good websites to practice computer skills Say Thank you and tell the tutors that their time and work is appreciated Tutor coordinator is available to answer questions and sometimes be a mediator betweenteacher and tutor Be available with suggestions of techniques that can be tried when working with learners Personalize my involvement with my tutors as much as possible Send each one a handwritten birthday card, as well as a handwritten 'anniversary' card,commemorating their service with our agency. I've had tutors tell me my messy handwriting is more appreciated than the veryprofessional certificates we also send out for anniversaries! Retention seems to be best when the reward suits the recipients personality and need forrecognition. for instance most volunteer tutors are satisfied with recognition in the quarterly newsletter or at the Celebration Event (via certificate)some are just embarrassed at any such attention and are satisfied with a phone call or email from their coordinator87Questions about Tutor Motivation and RetentionQuestions about Tutor Motivation and Retention??How do you recruit tutors? Where should I start??

89Questions about Tutor Motivation and Retention??How do you recruit tutors? Where should I start????I would like to improve my relationships with the 2 colleges in our county.?? I wonder if anyone has had success in that area. How do you recruit? Is there a certain major or class that you would recommend targeting? Have you ever had an instructor adopt your program? What did that look like? Is there any advice that you could give??

90Questions about Tutor Motivation and Retention??How do you recruit tutors? Where should I start????I would like to improve my relationships with the 2 colleges in our county.?? I wonder if anyone has had success in that area. How do you recruit? Is there a certain major or class that you would recommend targeting? Have you ever had an instructor adopt your program? What did that look like? Is there any advice that you could give??

91Questions about Tutor Motivation and Retention??How do you recruit tutors? Where should I start????I would like to improve my relationships with the 2 colleges in our county.?? I wonder if anyone has had success in that area. How do you recruit? Is there a certain major or class that you would recommend targeting? Have you ever had an instructor adopt your program? What did that look like? Is there any advice that you could give????? I researched various ways to recruit tutors, and one popular technique seems to be through tutor-match agencies like Volunteer Match, etc.Do these agencies work for non-profit literacy organizations?Are some more effective than others?I also learned that Twitter and Facebook are other resources are they effective for recruitment?What is the best technique for this type of recruitment ( wording, format, etc.)My strategy is to post flyers at local libraries and community college campuses where are some other potentially good places to post flyers?

92How to Get the Best from Your Volunteer Work ForceHow to Get the Best from Your Volunteer Work Force http://cap.unb.ca/running/staff/best.htmlVolunteer Retention

Treat each volunteer professionally and with respect.

94How to Get the Best from Your Volunteer Work Force http://cap.unb.ca/running/staff/best.htmlVolunteer Retention

Treat each volunteer professionally and with respect.Provide training, workshops, inservice.


Treat each volunteer professionally and with respect.Provide training, workshops, inservice.Be specific about responsibilities.


Treat each volunteer professionally and with respect.Provide training, workshops, inservice.Be specific about responsibilities.Explain their support system.


Treat each volunteer professionally and with respect.Provide training, workshops, inservice.Be specific about responsibilities.Explain their support system.Listen to volunteers questions.


Treat each volunteer professionally and with respect.Provide training, workshops, inservice.Be specific about responsibilities.Explain their support system.Listen to volunteers questions.Provide networking time.


Treat each volunteer professionally and with respect.Provide training, workshops, inservice.Be specific about responsibilities.Explain their support system.Listen to volunteers questions.Provide networking time.Volunteers should have access to the appropriate and available materials they might need.


Treat each volunteer professionally and with respect.Provide training, workshops, inservice.Be specific about responsibilities.Explain their support system.Listen to volunteers questions.Provide networking time.Volunteers should have access to the appropriate and available materials they might need.Meet with volunteers on a regular basis.


Treat each volunteer professionally and with respect.Provide training, workshops, inservice.Be specific about responsibilities.Explain their support system.Listen to volunteers questions.Provide networking time.Volunteers should have access to the appropriate and available materials they might need.Meet with volunteers on a regular basis.Publish volunteers names in the newspaper or newsletter.


Treat each volunteer professionally and with respect.Provide training, workshops, inservice.Be specific about responsibilities.Explain their support system.Listen to volunteers questions.Provide networking time.Volunteers should have access to the appropriate and available materials they might need.Meet with volunteers on a regular basis.Publish volunteers names in the newspaper or newsletter.Have an end of the year recognition activity.


Treat each volunteer professionally and with respect.Provide training, workshops, inservice.Be specific about responsibilities.Explain their support system.Listen to volunteers questions.Provide networking time.Volunteers should have access to the appropriate and available materials they might need.Meet with volunteers on a regular basis.Publish volunteers names in the newspaper or newsletter.Have an end of the year recognition activity.Include volunteers in holiday activities.


Treat each volunteer professionally and with respect.Provide training, workshops, inservice.Be specific about responsibilities.Explain their support system.Listen to volunteers questions.Provide networking time.Volunteers should have access to the appropriate and available materials they might need.Meet with volunteers on a regular basis.Publish volunteers names in the newspaper or newsletter.Have an end of the year recognition activity.Include volunteers in holiday activities.Nurture all volunteers and recognize their achievements.


Treat each volunteer professionally and with respect.Provide training, workshops, inservice.Be specific about responsibilities.Explain their support system.Listen to volunteers questions.Provide networking time.Volunteers should have access to the appropriate and available materials they might need.Meet with volunteers on a regular basis.Publish volunteers names in the newspaper or newsletter.Have an end of the year recognition activity.Include volunteers in holiday activities.Nurture all volunteers and recognize their achievements.Never miss a chance to offer praise or thanks.

106Tutor MotivationTutor MotivationHow do you motivate your tutors?

SharingSharingEach webinar will allow some time for Tutor Coordinators to share a success or challenge of the month.What are your successes?What are your challenges?

What support can TLC provide you?

Upcoming TopicsEvaluating the effectiveness of tutor instructionIndividual tutor professional development plansMonitoring tutor professional developmentTutor reporting and tracking of professional developmentTutor recruitment, selection and orientationTutor-learner matching processTutor networking opportunitiesBasic tutor training

Thank you!Next Tutor Coordinator Webinar: April 16, 10-11amTopic: Evaluating Tutors, Tutor PD Plans, Monitoring Tutor PDhttps://sas.elluminate.com/m.jnlp?sid=2011455&password=M.D184036AAECFB53591DE4DE2A4A55CPlease plan to share what has worked for you and what questions you have for othersFor Your ReferenceTutor CoordinatorsThe following slides are for your reference and will be left in the monthly power points shared by Tutors of Literacy.Please let me, [email protected], know if there is something you would like to see added here.Guskey OverviewFive Levels of Professional Development Evaluation (adapted from Guskey, 2002)

For professional developers: 1) ensure teachers/tutors enjoy the experience 2) ensure teachers/tutors learn something 3) ensure supports for change/implementation are in place 4) ensure opportunities and awareness of how to use new knowledge and skills 5) see what the impact is on studentsJohnson, K.A. & Linden A.PD Evaluation for Minnesota114Tutor Coordinator Job Description and RolesTutor Coordinators provide training to volunteer adult education instructors AND associated learners support volunteer adult education instructors AND associated learners Duties include, but are not limited to, implementing effective processes for tutor screening making referrals to the case manager participating in orientationconducting training sessions assigning tutor-student pairs/groupssupporting tutor-student pairs/groupsproviding ongoing supervision of tutoring staffworking with the In-House PD Specialist to coordinate tutor professional developmentVolunteer Instructor Job Description and RolesDefinition from Adult and Family Literacy Guidelines, 2012-2013205.8 Volunteer Instructor, pages 11-12Volunteer Instructors provide one-on-one or small group instruction to students. Though they are not a paid staff member, volunteer instructors are still required to take professional development training and to schedule time for instruction preparation. Volunteer Instructors should work with tutor coordinators to periodically review goals; adjust student placement, if needed; and coordinate with intake specialist and case manager.

Volunteer Instructors (tutors) must have a four-year degree or be currently enrolled in a four-year degree program. This includes community college if the student is enrolled in a transfer program that will lead to a four-year degree. If the person has stopped taking courses, they are not considered to be pursuing the degree.

Tutors without a four-year degree are permitted if they show continuous tutoring since Program Year 2006-07, have participated in one in-service activity in each of those years, and have been consistently providing a minimum of three hours of tutoring a week (with breaks of one/two weeks once or twice a year).

Individual Tutor PD Plan aka Your Role as a TutorStatement for Initial Tutor Professional Development PlanAs a volunteer instructor, I will continually strive to identify and meet the needs of the learner(s) I tutor by learning about and applying new techniques during my instruction. To demonstrate the effectiveness of the tutoring sessions, I will document the instructional strategies I apply and how the learner is affected. Whenever possible, I will share my tutoring experiences with my peers so we can all learn and grow together.

Documents

TLC Monthly Webinar for Tutor Coordinators