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Curriculum Vitae
Titasa Trivedi
CAREER OBJECTIVE
• To seek challenging job in competitive business where my knowledge and skills will be
put to optimum usage to enhance the development of the organization as well as seeking
to grow within the industry.
• To achieve a desirable management position within Rooms Division.
EDUCATION
BA in Hospitality Management from Edinburgh Napier University, UK at International
Institute of Hotel Management, Kolkata.
3 Year Advanced Diploma in International Hospitality Administration (I.H.A)
Passed Higher Secondary (10+2) in 2008 Commerce Stream from Kendriya Vidyalaya
Ichapore (CBSE Examination Board)
Passed Secondary (10th
) in 2006 from Kendriya Vidyalaya Ichapore (CBSE Examination
Board)
EMPLOYMENT EXPERIENCE
Hyatt Regency Pune (15th
December 2014 – Till date)
Presently working as a Team Leader Front Office – Regency Club.
Hyatt Regency Kolkata (13th
June 2011 – 14th
December 2014)
Worked as a Guest Service Officer at Communication Centre from June 2011 to
December 2011
Worked as a Guest Service Officer at Business Centre from January 2012 to June 2012
Worked as a Guest Service Office at Front Desk from July 2012 to February 2013
Worked as a Guest Relation and Concierge from March 2013 to December 2013
Worked as a Senior Guest Service Officer at Regency Club Lounge from January 2014 to
December 2014
Responsibilities Performed:
Maintaining record of club guest report on daily basis.
Maintaining cost consumption report of all beverages served at Club Lounge on daily
basis.
Maintaining stock and requisition process.
Maintaining requisition cost report on monthly basis.
Training and coaching staff to deliver high quality service as per the brand standard.
Ensure to maintain daily guest feedback report on overall stay experience.
Assisting staff to run operation smoothly on day to day basis.
Generating report on daily basis for Hysat profile guest arrival for next day to ensure to
deliver quality service to enhance more guest satisfaction by taking care of guest
preferences.
Keeping record of business center revenue on daily basis.
Maintaining report for special occasion guest arrival on daily basis and henceforth,
ensure to deliver special attention along with package services to enhance the guest stay.
Ensure to maintain standard check-in and check-out process as per the brand SOP.
ACHIEVEMENT
HyStar Gold employee of the year 2014 at Hyatt Regency Kolkata.
INDUSTRIAL TRAINING EXPERIENCE
22 weeks of industrial training from Hotel Hindusthan Internationals, Kolkata.
SKILLS & ABILITIES
Managing training tasks for the department (Certified Departmental Trainer)
Staff engagement activities on daily briefing.
Maintaining operational standards as per the brand guideline.
Maintaining bar book records for liquor and ensure to maintain high service standard as
per SOP as well as licensed under Naukarnama under Maharashtra Govt. (Liquor service
staff )
Operating PMS Opera Version 5.0, Micros Fidelio billing system, Resrve, I-Scala
requisition system.
LANGUAGE SKILLS
English
Bengali
Hindi
COMPUTER SKILLS
Operating System (windows)
Word Processor ( Microsoft Word )
Spreadsheet ( Microsoft Excel )
Power Point
MSDOS
EXTRA CURRICULAR INTEREST
Cooking
Drawing
Arts & Crafts
PERSONAL DETAILS
Name: Titasa Trivedi
Date of Birth: 17.06.1989
Address: SreePally Palta, B. R. Ambedkar Road, P.O. - Bengal Enamel, Noapara, Dist. - 24 Pgs
(North), Pin Code - 743122
Telephone: - +91- 033-25942717
Mobile: +919830375476
E-mail: [email protected]
Skype ID: titasatrivedi01
REFERENCE
Mr. Ashish Battoo
Company: Hyatt Regency Pune
Designation: Director of Rooms
Contact: +91 9158893004
