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A x x e ss Ph o n e I n s t r u c t i o n s( NOT ALL PHON ES HAV E ALL FEATURES)

To I n te r com A ny Ex t ension :Press SPKR key or lift the handset. Dial the extension number or press

the name key.

To Take An I ncom ing Ca l l :

Lift handset while it is ringing. If you do not have a ringing set, lift thehandset and press the flashing line key.

To Make An Outg o ing Cal l :

Lift handset and press the Outgoing button. Dial the phone number.

To Tran sfer A Cal l To An Ext ens ion :

Press the Transfer key and then dial the extension number.Announce the call or hang up.

To Transfer A Cal l To Vo ice Mai l :

Press the Transfer key.Enter 2504.

Enter the extension number.Hang up.

To Leave An I n Hou se Ext ens ion A Vo ice Mai l Message:Enter 2504.

Press then the extension number you want to leave the message for.Leave your message after hearing the greeting.

To Page:Lift the handset. Press the key or press page zone 71. When you are

done speaking, press the hook switch with your hand rather than using

the handset.

Using Dis t inc t ive Ring:Lift the handset or press SPKR.

Press

.Enter 398.Press 0-9 on the keypad.

Press SPKR when you hear the ring you want.

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To Handle Mul t ip le Ca l ls :Put 1st call on hold by pressing HOLD key. Pick up 2nd call by pressing

the blinking line key. Put 2nd call on hold. Return to the 1st call by

pressing its line key.

To Pu t The Sys tem I n N igh t Mode :( f o r Sy s t e m A d m i n i s t r a t o r u s e o n l y )

Press The Night key (when the key lights you are in night mode).

To Deact i va t e N igh t Mode :

Press the Night key (when the light goes out you are out of nightmode).

To Conf eren ce Cal l :While on the first call, press the CNF button or 5.

Place an intercom or outside call.Press the CNF button or 5.Press CNF or 5 again and the conference will be established.

To Use Si len t Mon i t o r :Lift the handset or press SPKR.

Press the Silent Monitor key.Press the extension number you wish to monitor.

To Cance l Si len t Moni t or :Hang up or press SPKR.

To Program Sta t ion Speed D ia ls :

Do not lift the handset.Enter 383.

Enter the 2-digit bin number (0-9) or press the speed dial key that youwant to program.

Dial the telephone number to be stored.Press the # key to exit.

To Use Sta t io n Speed Dia ls :Lift the handset.

Press an idle line key.Press the speed dial key or dial 382 and the speed dial bin number

(0-9).

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To p i ck up a r i ng i ng ca l l at ano the r ex tens ion :Press the Answer key, then the extension that the call is ringing on.

To p ick up a ca l l ho ld ing on ano t her ex t ens ion :

Press the Answer key, then the extension the call is holding on.

To Prog ram System Speed Dia ls :Do not lift the handset.

Enter 9801.Enter the 3-digit bin number (001-999).To program the location name, press the keypad keys to enter the

desired characters.Press the # key to save the name.

Enter the telephone number to be stored.Press the # key to save the number and exit.

To Use Syst em Speed Dia ls :

Lift the handset.Press an idle line key.Enter 381.

Press the 3-digit bin number (000-999).Press the # key to dial the number.

To Use Cal l Forw ard :

Press FWD.Enter 355 to forward all calls.

Enter the destination extension.To forward to an outside telephone number, select an outgoing line anddial a telephone number.

To Can cel Cal l Forw ard :

Press FWD key, then SPKR.

H o w t o P r og r a m N a m e b u t t o n s:Press the button.

Enter 397.

Press the button you want to program.Enter the four-digit extension number.

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ACD Oper a t i on s

How to use t he DND key :Press the DND key if you are going to be away from your desk for a

short period of time, the key will light up.Press the DND key again when you come back and the light will go out.

You are now available to take calls.

SPKR Key :

Use the SPKR key to hang up with the caller.

How To Log I n t o The ACD Queue :Press the Agent Log button.

Enter your 3-digit agent log code.

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Vo ice Ma i l Opera t i ons

To En t e r Vo ice Ma i l When The Message I nd ica to r L igh t i s Flash ing : Press SPKR or lift the handset.

Press the MSG key and then follow the prompts.

To En t e r Vo ice Ma i l When There I s No Message I nd ica to r Flash ing :Either lift the receiver or press SPKR.

Enter 2504.When the Auto Attendant begins speaking, press the * key.

Enter your 4-digit Mailbox.Follow the voice prompts from there.

To Ent er Vo ice Mai l Fro m Outs ide The Of f ice :Dial in and transfer to extension 2504.Press the * key and follow the prompts.

I n i t i a l i zing Your Vo ice Ma i lbox :To access voice mail, press SPKR or lift the handset. Enter 2504.

Your temporary password is your extension number. Follow the prompts.No te : When prompted to record your name, say your full name and extension

number.

An Exam ple Act iv e Greet in g :Hello, youve reached Ful l Nam e . Im sorry Ive missed your call.

Please leave a detailed message so that I can get back to you with theinformation you need. If you let me know the best time to reach you Ill

try to get back to you then. Thank you for your call.