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Tim Dillon
What’s driving the CIO agenda?
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Associate Vice President Research, IDC Australia
Copyright 2010 IDC. Reproduction is forbidden unless authorized. All rights reserved.
IDC Forecast for Management 2010IDC Forecast for Management 2010
Tim DillonAssociate Vice President IDC AustraliaJuly 2010
© 2010 IDC 3
What’s in the Deck?What’s in the Deck?
© 2010 IDC 4
…but first … Forecast for Management…but first … Forecast for Management
4
© 2010 IDC 5
Economic Impact : On Business Sentiment
Yet average total budget increase : 2.33%
Q. Do you feel that the negative impact of the recent economic crisis is now over for
your organisation?
Apr/May 10 Nov 10
© 2010 IDC 6
ITC in the Business : Where Are You Cutting?ITC in the Business : Where Are You Cutting?
2009 : Admin & Ops, ITC, R&D
2010 : Admin & Ops, X‐functional, Marketing
© 2010 IDC
ITC in the Business : Spend as a % of …ITC in the Business : Spend as a % of …
Are we spending too much? Is it sustainable?
© 2010 IDC
ITC in the Business :ROI ExpectationsITC in the Business :ROI Expectations
© 2010 IDC
ITC in the Business : CIO Top 10ITC in the Business : CIO Top 10
2010 2009 2008 2007 2006 2005 09/10
Reducing costs 1 1 1 1 2 2 ‐
Recruiting and
retaining staff
2 2 5 6 9 9 ‐
New
hardware/software
3 4 5 2 1 1 1
Meeting users
expectations
4 3 2 3 4 4 ‐1
IT business cases 5 7 3 11 10 7 2
Aligning IT with
business
6 5 7 4 5 8 ‐1
Abreast of technology 7 6 4 5 3 3 ‐1
IT staff skills
development
8 8 8 12 14 13 ‐
Manage
change/migration
9 10 9 7 6 5 1
Organising
Data 10 9 14 13 13 14 ‐1
Reducing costs = cost reduction and liquidity managementSlight uptick
in new hardware/software
© 2010 IDC
ITC in the Business : Top 10 by SizeITC in the Business : Top 10 by Size
2010
1 Reducing costs
2Recruiting and retaining
staff
3 New hardware/software
4 Meeting users expectations
5IT Business case
development
6 Aligning IT with business
7 Abreast of technology
8 IT Re‐skilling
9 Migration & management
10 BA/BI Data
1‐99
Reducing costs
Recruiting and retaining
skilled staff
Meeting users'
expectations
New hardware/software
IT Business case
development
Abreast of Technology
IT/IS Alignment
BA/BI & Data
IT Re‐skilling
Migration &
management
100‐499
Reducing costs
New hardware/software
Recruiting and retaining
skilled staff
Meeting users'
expectations
IT Business case
development
IT/IS Alignment
Improve security / risk
management
IT Re‐skilling
Abreast of Technology
Migration &
management
500+
Reducing costs
New hardware/software
Meeting users'
expectations
IT/IS Alignment
Recruiting and retaining
skilled staff
IT Business case
development
Abreast of Technology
IT Re‐skilling
Migration & management
Telco & IT Convergence
© 2010 IDC
ITC in the Business : Skills in DemandITC in the Business : Skills in Demand
Skill 2010 2009 2008
Networking 1 =1 1
Help desk support 2 =1 6
Enterprise applications 3 3 3
IT Service Management 4 4 2
Mobility device expertise 5 5 13
Operating systems 6 7 5
Security 7 6 4
SOA / Web Services 8 8 8
Database 9 9 9
Project management 10 10 7
•Networking•Mobility•Help desk
…retention previously good,
now a looming concern
© 2010 IDC
ITC in the Business : Skills in Demand, by SizeITC in the Business : Skills in Demand, by Size
Skills All 2010 1‐99 100‐499 500+
Networking 1 Enterprise
applicationsHelp desk
supportNetworking
Help desk support 2 Mobility device
expertiseEnterprise
applicationsHelp desk
support
Enterprise applications 3 Networking IT Service
ManagementIT Service
Management
IT Service Management 4 Operating
systemsNetworking Security
Mobility device expertise 5 Help desk support Security Enterprise
applications
Common ground amongst 100‐499 & 500+ companiesOutside of SMB, no top 5 appearance for Mobility device expertise
© 2010 IDC 13
ITC Priorities & Spend : IT FocusITC Priorities & Spend : IT Focus
Priority 2010 2009 2008 09/10
Back Office Optimisation 1 2 3 +1
Improve Systems
Infrastructure2 1 2 ‐1
Front Office Optimisation 3 3 5 ‐
Collaboration Technology &
Knowledge Management4 4 1 ‐
Business Intelligence 5 5 4 ‐
Supply Chain Management 6 6 7 ‐
Risk Management 7 n.a n.a +7
IP Telephony 8 8 8 ‐
Service Oriented
Architectures9 9 10 ‐
Wireless & Mobility
Solutions10 10 9 ‐
© 2010 IDC 14
ITC Priorities & SpendITC Priorities & Spend
Q. How do you see your spend changing by % year on year on …?
Hardware, software, IT services, ResourcingMobile Communications
© 2010 IDC 1515
ITC Priorities & SpendITC Priorities & Spend
Q. What % of your orgnisation’s
IT spend will be on …?
Hardware, software, IT services, ResourcingMobile Communications
© 2010 IDC 16
ITC Priorities & Spend : Tech Deployment IntentionsITC Priorities & Spend : Tech Deployment Intentions
© 2010 IDC
Data Center Consolidation
Desktop Virtualisation
17
ITC Priorities & Spend : Tech Deployment Intentions, by SizeITC Priorities & Spend : Tech Deployment Intentions, by Size
Server Virtualisation
Cloud
© 2010 IDC
SaaS
Business Analytics/Business Intelligence
18
ITC Priorities & Spend : Tech Deployment Intentions, by SizeITC Priorities & Spend : Tech Deployment Intentions, by Size
Unified Communications
Social Networking
© 2010 IDC 19
ITC Priorities & Spend : The NBN‘National Broadband Nirvana’ITC Priorities & Spend : The NBN‘National Broadband Nirvana’Do you believe the NBN will
enable your business' ability to leverage technology and improve
productivity / customer satisfaction?
What services do you believe your company will be able to utilise
as
a result of the NBN?
© 2010 IDC 20
In Closing …In Closing …
