Ticket TakersTicket Takers

Smile, Be Polite, Be Attentive!Smile, Be Polite, Be Attentive!

ResponsibilitiesResponsibilities

Be ready for your shiftBe ready for your shift

Know where the emergency exits, pull Know where the emergency exits, pull stations, and fire extinguishers are stations, and fire extinguishers are located.located.

No outside food or drinks are allowed in No outside food or drinks are allowed in the venue.the venue.

Bags can only be checked if you have Bags can only be checked if you have been trained to do so.been trained to do so.

Very Important!Very Important!

You need to move patrons through the line very You need to move patrons through the line very quickly and efficiently. quickly and efficiently. Direct patrons in the right direction and the Direct patrons in the right direction and the usher will get them to their seats.usher will get them to their seats.Each event is different, but patrons are not Each event is different, but patrons are not allowed to bring in any objects into the venue allowed to bring in any objects into the venue except for coats/clothing and handbags. except for coats/clothing and handbags. If a patron has an extremely large bag, poster, If a patron has an extremely large bag, poster, banner or other paraphernalia, ask the patron to banner or other paraphernalia, ask the patron to step aside and wait. Call a uniformed officer or step aside and wait. Call a uniformed officer or supervisor to approve/ disapprove the materials supervisor to approve/ disapprove the materials being brought in by patrons.being brought in by patrons.

Know what to Look for!Know what to Look for!

You need to know what to look for on a ticket. You need to know what to look for on a ticket. Unfortunately we do have people who fake Unfortunately we do have people who fake counterfeit tickets.counterfeit tickets.

DatesDates

TimesTimes

SeatingSeating

Ticket colorTicket color

A credit card receipt is Not an entry ticket.A credit card receipt is Not an entry ticket.

Some times the season ticket holder/concert patron tear off Some times the season ticket holder/concert patron tear off the wrong part of the ticket; be kind and patient with them.the wrong part of the ticket; be kind and patient with them.

If you encounter a problem with a ticket refer the customer to If you encounter a problem with a ticket refer the customer to the box office.the box office.

TicketsTicketsEach year the color changesEach year the color changes

Customer ServiceCustomer Service

Customer service, patron experience and patron Customer service, patron experience and patron safety, are our Number 1 goal at the Adams safety, are our Number 1 goal at the Adams Center.Center.

Smile, be polite and attentive!Smile, be polite and attentive!

You need to try to determine the difference You need to try to determine the difference between a real issue and a story.between a real issue and a story.

You need to be calm, courteous and firm!You need to be calm, courteous and firm!

You are representing the University of Montana You are representing the University of Montana and the Adams Center.and the Adams Center.

Re-Entry PoliciesRe-Entry Policies

Know the re-entry rules for each event.Know the re-entry rules for each event.

A concert may have a strict NO re-entry policy.A concert may have a strict NO re-entry policy.

Athletic events allow re-entry with a ticket stub Athletic events allow re-entry with a ticket stub and/or a hand stamp.and/or a hand stamp.

What to do?What to do?

What to do if someone comes to an event What to do if someone comes to an event and has had too much to drink before they and has had too much to drink before they enter the venue or during the event?enter the venue or during the event?– Call Campus Security, 243-6131 or 243-4000Call Campus Security, 243-6131 or 243-4000– Do Not attempt to restrain the individualDo Not attempt to restrain the individual– Do Not grab or touch the individualDo Not grab or touch the individual– Keep an eye on the individual then direct Keep an eye on the individual then direct

Security to the location.Security to the location.

Thank You!Thank You!

Your Adams Center Your Adams Center Event StaffEvent Staff

Questionnaire on the Power Questionnaire on the Power Point PresentationPoint Presentation

Was the information useful? Was the information useful?

Was the layout easy to look at?Was the layout easy to look at?

Was the timing of the slides appropriate (were you able to read everything)?Was the timing of the slides appropriate (were you able to read everything)?

  

  

  

Is there anything you that didn’t get covered?Is there anything you that didn’t get covered?

  

  

  

Please list any suggestion for improving this training.Please list any suggestion for improving this training.