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Thursday, October 18, 2012 Tour of DuPont Industrial Biosciences, dinner at The Hotel at Kirkwood Center Location: Cedar Rapids, Iowa
Misc. Key Quality Dates:
Saturday, October 6, 2012: Exam Date for the following Exams: Biomedical Auditor, HACCP Auditor, Manager of Quality/Organizational Excellence, Master Black Belt, Quality Inspector, Quality Technician, Reliability Engineer, Six Sigma Black Belt.
Friday, October 12, 2012: Application deadline for the following certification exams: Calibration Technician, Quality Auditor, Quality Engineer, Quality Improvement Associate, Quality Process Analyst, Pharmaceutical GMP Professional, Six Sigma Green Belt, Software Quality Engineer
November: World Quality Month
Saturday, December 1, 2012: Exam date for: Calibration Technician, Quality Auditor, Quality Engineer, Quality Improvement Associate, Quality Process Analyst, Pharmaceutical GMP Professional, Six Sigma Green Belt, Software Quality Engineer
May 2, 2013: Governor’s Recognition of Performance Excellence Celebration Location: The Meadows Conference Center, Altoona, Iowa
May 6 - 8, 2013: World Conference on Quality and Improvement (aka ASQ Annual Conference). Location: Indianapolis, Ind.
Monday, May 20, 2013: "Golf Classic 2013" with ASM, International. Location: Pinnacle Golf and Country Club, Milan, Illinois
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TOUR AND DINNER MEETING This month’s meeting will hopefully appeal to a wide range of members’ interests… not just those interested in quality (which we obviously all are) but also those interested in sciences and manufacturing. Join us on October 18 as we meet in Cedar Rapids, Iowa, for a tour of the enzyme production facility of DuPont Industrial Biosciences (formerly Genencor). Through a unique combination of agricultural, biotechnology, chemical and material science, DuPont Industrial Biosciences focuses on providing bio-based solutions to meet the needs of customers across a wide range of industries - from brewing to biofuels to animal nutrition to apparel - to improve products and make processes more sustainable. Following the tour, we will be having dinner at the The Hotel at Kirkwood Center, a new boutique hotel and events center which is both a teaching facility and a fully functioning hotel / restaurant / events center. After dinner, Cassidy Whitmore of DuPont Industrial Biosciences will be speaking more about what they make, how they make it, and some of the quality systems they have in the facility (ISO 9001, HACCP, and Organic certifications). So, join us for an evening of information, networking, and camaraderie. We look forward to seeing you there!
TOUR LOCATION
DuPont Industrial Biosciences - Genencor Division 1000 41st Avenue Drive SW
Cedar Rapids, IA 52404
DINNER LOCATION The Hotel at Kirkwood Center Kirkwood Community College 7725 Kirkwood Boulevard SW
Cedar Rapids, Iowa 52404
EVENT AGENDA 5:30 - 6:30 p.m.—Tour of DuPont Industrial Biosciences – Genencor Division 6:45 - 7:15—Gathering and social time at The Hotel at Kirkwood Center 7:15—Dinner 7:45—Presentation, Cassidy Whitmore, DIB – Genencor Division
DINNER MENU Dinner will consist of a salad, beverage, dessert and your choice of the following entrées: Florentine stuffed chicken breast with roasted fingerling potatoes Rosemary grilled pork tenderloin with chive polenta cakes Vegetable Napoleon of polenta, wild mushrooms, spinach, roasted tomatoes, and parmesan cream
COST: Member – 25.00 Member and Spouse – 40.00 Full Time Student – 15.00 Non-Member – 35.00
RESERVATIONS Please RSVP by sending an email to [email protected] (preferred) or calling Mark Sullivan at 319-263-8684. When you RSVP, please list your choice of entrée (chicken, pork, or vegetarian). Size of the program is limited to the first 50 people. RSVP must be received before 12:00 noon on Monday, October 15, 2012.
ASQ SECTION 1303 OCTOBER DINNER MEETING
DATE: October 18, 2012
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Recent changes to ASQ’s email memberships have changed. If you are now receiving a printed copy of this newsletter instead of an electronic version, your email memberships have changed through ASQ. To receive the newsletter via email, please review your email preferences section under “My Account” and select ASQ Section Communication to receive email communication from the section.
To update your contact information, or if you have questions for ASQ, please contact ASQ’s Customer Care Center using one of the methods listed below.
ASQ’s Customer Care Center:
E-Mail: [email protected]
Phone: 1-800-248-1946
FAX: 414-272-1734
www.asq.org
It is our pleasure to welcome the following new members to section 1303
Roland D. Behrend, Clinton, Iowa Neil J. Dow, Cedar Rapids, Iowa Kathy Behrens Filip, Monticello, Iowa Sachit Garg, Marion, Iowa Camiella Harris-Shumpert , East Moline, Ill. John Hart, Davenport, Iowa Sarah Hinders, Davenport, Iowa Rhea Johnson, Moline, Ill. Randall L. Kinney, Middletown, Iowa Jeremy Knepper, Cedar Rapids, Iowa Timothy J. Krumholz , Anamosa, Iowa Steven Larson, Cedar Rapids, Iowa Kendra Larue, Muscatine, Iowa Chris Martin, Waterloo, Iowa Todd M. Matrise, Waterloo, Iowa
James R. Maxwell, Cedar Falls, Iowa Patricia Moore, Cedar Rapids, Iowa Henry Nodes, Davenport, Iowa Mark C. Novak, Cedar Rapids, Iowa Roberta Patterson, Iowa City, Iowa Michael Rivera, East Moline, Ill. Roger Robinson, Moline, Ill. Hasudin Siljkovic, Waterloo, Iowa Chad R. Simms, Waterloo, Iowa Kendell Swanson, West Liberty, Iowa Jim J. Theesfeld, Moline, Ill. Jeremy L. Thomas, Cedar Falls, Iowa Jeffrey A. Wasson, Iowa City, Iowa Keith Wiggins, Blairstown, Iowa
ASQ Section 1303 has instructors that can help prepare you for the following exams: CQA, CQE, CQIA, CQPA, CMQOE, CQT, CRE, CSSGB, CSSBB. Typically they run for about 8 weeks, 1 or 2 nights per week. We are also working with the ASQ National office on potentially bringing some of their trainers to Eastern Iowa this Spring. A lot of response has been received last month and a CQE course has been set up in the Quad Cities. Currently we are compiling a list of those interested in attending a class in the Spring. If you are interested in any training, please send an email to [email protected], type in the subject line "Training request", and tell us what training you are looking for, and indicate what cities you would be interested in attending the training in.
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Aanonson, Allan
Aboaba, Tolulope
Abotsi, Setordji
Agarwal, Nikhil
Ahmed, Ovais
Albert, Richard
Allen, Matthew
Anant, Shanti
Anderson, Chris
Anderson, Collin
Anderson, Thomas
Aschbrenner, Randy
Ash, Michael
Asota, Celestine
Atkinson, James
Axinte-Hendrickson, Costica
Babcock, Paul
Bahulekar, Sumukh
Baird, Denise
Baker, Bryan
Barker, Jerry
Basala, Joseph
Baumgartner, Gary
Bauswell, James
Beal, David
Bean, Julia
Beauchamp, Polina
Becker, Michael
Beenken, Kristine
Behrend, Roland
Behrens Filip, Kathy
Behymer, Eric
Beke, Michael
Benderson, Susan
Berger, Bridget
Besler, Kati
Blagborne, James
Blanchard, Carol
Boege, David
Bono, Richard
Bossom, David
Bower, Timothy
Brady, Thomas
Bredenberg, Kirk
Briggs, Nancy
Brittain, Robert
Brocka, Bruce
Brockman, James
Buescher, Mel
Buhr, Lori
Bullock, Whitney
Bultsma, Karl
Burger, David
Burgess, Tonya
Burken, Lawrence
Burlin, Tyler
Burrows, Jimmy
Butler, Brett
Cady, Guy
Caldwell, Joseph
Cameron, Mary
Carr, Katelynn
Carrington, Kelly
Carter, Danielle
Carver, Teresa
Cerne, Daniel
Chanez, Tina
Chinchar, Charisse
Chu, Jiaxu
Claeys, Jodi
Cler, Rod
Cole, James
Coleman, Clarence
Collins, Jerry
Corkery, Jeff
Cornish, Garth
Coyle, Richard
Cravens, Fred
Creighton, Brad
Crossley, Jonathan
Crowe, Barbara
Cruse, Andrew
Dascher, Steve
David, Cary
Davidson, Billy
Dawson, Mark
Day, Robert
Decker, Larry
Denner, Corey
Deshon, Brandon
Diam, Akaff
Dierickx, John
Dietz, Gerald
Dix, Dennis
Dolson, Mark
Dotseth, Robert Eric
Douglas, Matthew
Dow, Neil
Downes, Michael
Downey, Michael
Dumolien, Marilyn
Dutchik, Bernard
Eaves, Pat
Ellert-Beck, Daniel
Elliott, Jane
Engle, David
Evans, Danny
Even, Ryan
Ezerskyte, Edita
Farooqui, Mohammed
Flanagan, Shannon
Flowers, Gregory
Foehring, Roger
Ford, Ben
Forrest, Timothy
Foster, Holly
Fowler, Chris
Frame, Samuel
Francois, Robert
Franklin, Curtis
Frauenkron III, Emmett
Frisch, Dan
Frost, Wayne
Gaines, Sally
Garcia, Jose
Garg, Sachit
Gass, Earl
Geater, Brent
Gelaude, Julie
Geurtsen, Michael
Ginter, Daniel
Gipe, Herman
Goble, Robert
Gold, Solomon
Gorishek, Paul
Goss, Jeff
Gosser, James
Goulet, Beverly
Green, Karen
Greene, Deborah
Griffith, Norma
Groves, Margaret
Guetzlaff, Robert
Gull, Robert
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Hager, Laura
Halstead, Monica
Hammerand, Phillip
Hansel, Todd
Harland, Jeffrey
Harper, Michael
Harris-Shumpert, Camiella
Hart, John
Harting, Terri
Hartwig, James
Harvey, Dan
Hatcher, DeWayne
Hedberg, Martha
Heindl, Michael
Heise, John
Heit, Steve
Heitman, Theresa
Helbling, John
Helm, Lawrence
Henning, Michael
Herford, Matthew
Herhold, Robert
Hershey, Shannon
Herum, Darren
Hess, Carl
Higgins, Tanya
Hilgemann, David
Hilgendorf, Mark
Hill, Daniel
Hill, Michelle
Hillberry, Christine
Hinders, Sarah
Hoisington, Richard
Housenga, Jill
Howard, Linda
Howard, Ryan
Hunt, Diane
Hurley, Brion
Iehl, Andrew
Ireland, Michael
Iverson, Bradley
Jackson, Jack
Jefferson, Bruce
Johnson, Allison
Johnson, Don
Johnson, Mary
Johnson, Rhea
Johnson, Tammy
Jones, Chauncey
Jones, Randall
Jones, Sherrie
Juel, Richard
Juniati, Evy
Kalemkarian, George
Kalemkarian, George
Kasberger, Jessie
Keating, Brian
Kelch, Marie
Kelley, Kathleen
Kelley, Wade
Kenlin, Alfred
Kern, Robert
Ketelsen, Chad
Kilmer, Lloyd
Kinney, Randall
Kirmani, Syed
Knepper, Jeremy
Kopp, Donald
Korczak, David
Kosar, Russell
Kowalski, Dale
Krumholz, Timothy
Krumm, Douglas
Kunath, Tiffin
Kuznia, Kevin
Kuzniar, Joseph
Lacey, Christopher
Lahey, Steven
Lamb, Martha
Landwehr, Al
Lang, Christy
Larson, Steven
Larue, Kendra
Latta, Mark
Lavely, John
Ledolter, Johannes
Lee, Keun
Legendre, Kenneth
Levett, James
LeVon, Peter
Lewis, Allen
Lewis, Robert
Licko, Ronald
Licko, Tim
Linarez, Frank
Longhurst, George
Lorang, Christopher
Loyd, Robert
Luskey, Amy
Luttenegger, Jonathon
Macleod, Donald
Mahlke, David
Maller, John
Malm, James
Marmorine, Mark
Martin, Chris
Martin, Dennis
Martin, Kara
Marx, Laurie
Mason, Joel
Matrise, Todd
Maus, Angie
Maxwell, James
McCullough, Brian
McDaniel, Beth Anne
McDonnell, John
McDougall, Randall
McDowell, David
McGaughy, Richard
McGovern, Michael
McGrew, Clark
McKenzie, Vern
McKinnie, Gary
McPherren, Matthew
Meany, Joseph
Mecagni, Corey
Meyer, Daniel
Michel, Craig
Middleton, Robin
Miles, Erik
Millard, Jeffrey
Miller, June
Miller, Krisa
Miller, Lyn
Minick, Robert
Moeller, Katherine
Montross, Lea
Moore, Patricia
Moretz, John
Morris, Lindell
Mossman, Lawrence
Mundt, Marvin
Murchie, Barry
Murphy, Timothy
Murray, Timothy
Nash, Michael
Nesteby, Gary
Newbery, R.
Nicholas, Mary
Nodes, Henry
Northup, Kathy
Notter, Curtis
Novak, Mark
Oberbreckling, Andrew
Ohrt, Miriam
Opar, Michael
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Ousley, Mark
Pacheco, Diego
Paggett, David
Pals, Jon
Parker, Derrick
Patel, Manhar
Patil, Kunal
Patterson, Roberta
Pauling, Lee
Pavelka, Sarah
Pearl, Keith
Penne, Dale
Pershing, Mark
Persoon, Thomas
Peterson, Daryl
Pohl, David
Post, Arlin
Potter, Micheal
Powers, Kim
Quam, Dale
Rackham, Kevin
Ratliff, Cristen
Ray, Elizabeth
Reed, Juma
Remley, Richard
Renze, Joe
Rian, Peter
Richardson, Joseph
Rifner, Vollie
Riggenbach, Amber
Ripley, Gregory
Risse, Travis
Rivera, Michael
Robenalt, John
Robinson, Michael
Robinson, Roger
Rochetti, Kimberly
Rogers, Robert
Rogers, Tamara
Rogula, Mike
Ross, Debra
Rousan, Jamal
Ruether, David
Russell, Norman
Russell, Steven
Rutenbeck, Mark
Schaar, Steven
Schadel, Jason
Schaufenbuel, Tracy
Schemmel, David
Scheuermann, Mark
Schifferdecker, Mark
Schneider, Benjamin
Schoonmaker, Ken
Schrader, Keith
Schrumpf, Chris
Schultz, Darren
Schumacher, Stephanie
Schwinke, William
Scott, Jeremy
Seaberg, Thomas
Seffrin, Gary
Severson, Scott
Sheeley, Larry
Sheffler, Kelly
Sherman, Jerry
Siddiqui, Ayoub
Sieverding, Luke
Sievers, Dean
Siljkovic, Hasudin
Simmons, Bryon
Simmons, Terry
Simmons, Travis
Simms, Chad
Simoens, Bradley
Sims, Michael
Smith, David
Smith, Kevin
Smith, Mary
Sorrell, Gene
Sovanski, Kimberly
Speich, Steven
Stack, Jerome
Stalzer, Jennee
Stanlick, Amy
Starr, Matthew
Steder, Robert
Stephens, E. Robert
Stevenson, James
Stewart, Jeffrey
Stille, Bruce
Strand, Dean
Stump, Richard
Subramaniam, Sankaran
Sullivan, Mark
Swanson, Barbara
Swanson, Kendell
Swartzentruber, Sherry
Sweatt, Michael
Tacker, John
Tallman, Gregg
Tazegul, Gokhan
Teel, Paula
Theesfeld, Jim
Thomas, Jeremy
Trueg, Mike
Truelsen, Jack
Truster, Maurice
Tubbs, Ronda
Tull, Mary
Turek, Richard
Udas, Amit
Urie, Michael
Van Dorston, Chad
Van Zant, Steve
Vekemans, Heidi
Verzescu, Toma
Vesely, Benjamin
Voigt, Wendy
Walls, Patricia
Walston, Amanda
Wasson, Jeffrey
Waters, Christopher
Wells, Craig
Wendling, Larry
West, Robert
White, Brian
White, Jason
White, Michael
Whited, Dennis
Wiggins, Keith
Wiles, Chad
Willenbring, Kristi
Williams, Clint
Williams, David
Williams, Douglas
Williams, Kelly
Wilson, Michelle
Wilson, Myron
Wilson, Steven
Winhold, Dawn
Wolf, Susan
Wolfe, Kent
Wood, Dean
Wright, Carly
Yockey, Jeremy
Young, Dave
Zaidi, Syed
Zamba, Gideon
Zarich, Walter
Zhang, Guanbiao
Zuniga, Jose
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“HOCKEY NIGHT / President Reception 2012” Friday, November 9, 2012
Join the Quad City Chapter of ASM International at center ice for a special evening combining professional presentations with
professional hockey. This event provides a great opportunity for you to talk business in a social setting, so invite your family, friends,
co-workers, suppliers and customers. Space is limited so register early!
Location of the Meeting and Dinner: Location of Quad City Mallards Hockey Game: Johnny’s Italian Steakhouse (Metro Room) iWireless Center (formerly the Mark of the QC)
1300 River Drive 1201 River Drive
Moline, IL (309)736-0100 Moline, IL (309) 764-2001 *FREE parking at bus station. Tell attendant you are at Johnny’s
Program Agenda:
4:45 - 5:30 p.m.: Registration, Networking/Socializing Session @ Metro Room (Johnny’s)
5:30 - 5:35 p.m.: Welcome from Mallards Management
5:35 - 6:10 p.m.: Presentation …. “Network to build your personal brand, organization & connections”
-Explore strategies to add value your professional & personal skill sets
6:10 - 7:05 p.m.: Buffet-style dinner
7:05 - 9:30 p.m.: Hockey Game: Allen Americans vs. Quad City Mallards
Speaker: Nicole Martin-Cline a Dale Carnegie Consultant trainer in the North Central States.
She specializes in providing counsel and training to clients on such topics as team member
engagement, leadership team collaboration, organizational alignment, conflict resolution, sales,
customer service, communication effectiveness, and cultural impact. Nicole is a member of
many societies & organizations. Also, a recipient of several awards, and has a bachelor’s degree
in business from DeVry University.
Event Cost: Sponsorship Opportunities: (not available ? … you can still participate) $25 -includes dinner, speaker, game tix $20 – period sponsor $250 – engineer sponsor
$17 -dinner & speaker only $50 – game sponsor $500 – president sponsor
$10 -speaker only $100 – mallard sponsor $1000 – event sponsor
“Promote your organization” by donating promotional products / gifts for auction or prizes
Fundraising contributions will support student scholarships and engineering educational programs
QCESC QCESC @QCESC
To Register Online:
http://www.qcesc.org/HockeyNight.htm
To Register by Mail:
-Make check payable to: ASM International ($10 discount for ASM members)
-Include name, company, phone, email and society on registration info
-Mail to: Barry Murchie
QET Consultants
PO Box 353 (Attn- ASM)
Bettendorf, IA 52722
*Registration ends November 2th
Questions: Email: [email protected] Phone: (563)359-7771
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Company: Lewis Industrial Services
Position: QA/QC Supervisor
Company: Lewis Industrial Services
Location: Muscatine, Iowa
Lewis Industrial Services is based in Muscatine, Iowa. Since 1964 we have provided metal fabrication, machining and installation services for tanks, structural steel and custom components. We fabricate both coded and non-coded tanks and have a dedicated group that performs millwright and weld-
ing at our customer’s job site. We are looking for a QA/QC Supervisor at our job shop.
Description:
Responsible for the QA/QC department for ASME QMS, steel fabrica-tions and machined components
Qualification Requirements:
Prior experience inspecting metal fabrication and machined compo-nents
Proficient in reading blueprints Able to read weld symbols Good mechanical and structural background Strongly prefer ASME code experience Prefer experience managing inspectors Prefer CWI Follow all safety and housekeeping rules Must have a valid drivers license High School or GED degree, prefer 2 year technical degree
Position: Inspector
Company: Lewis Industrial Services
Location: Muscatine, Iowa
Lewis Industrial Services is based in Muscatine, Iowa. Since 1964 we have provided metal fabrication, machining and installation services for tanks, structural steel and custom components. We fabricate both coded and non-coded tanks and have a dedicated group that performs millwright and weld-
ing at our customer’s job site. We are looking for an Inspector at our job shop.
Description:
Performs inspection of metal fabrication and machined components.
Qualification Requirements:
Proficient in reading blueprints and inspecting per the criteria Prior experience inspecting metal fabrication and machined compo-
nents Able to read weld symbols Prior experience using the following inspection tools: caliper, mi-
crometer, bore gage, weld gage Good mechanical and structural background Follow all safety and housekeeping rules Must have a valid drivers license High School or GED degree, prefer 2 year technical degree
Applicants need to send an email to [email protected] or com-
plete an application at the office.
Feed Energy Company is the premier supplier of energy solutions for the live-stock industry and is recognized as an industry leader in quality and safety.
We are currently looking for a talented Quality Control Lab Manager to join our team in Des Moines, IA. With over 25 years of successful growth, Feed Energy Company has developed a loyal customer base and reputation for world class quality and service. The company is built on a solid value of uncompro-mising quality. This position will be part of a team of highly respected agricul-tural, environment and scientific leaders. As the company is focused on con-tinued innovation, there will be plenty of opportunity for professional growth. Feed Energy is dedicated to providing both customers and employees with leading edge resources, tools and technology. This position will also support the efforts of a close affiliate, FEC Solutions. FEC Solutions is a leading pro-vider of co-product solutions to ethanol and biodiesel producers. This position requires a Bachelor’s degree in Chemistry with 3 to 5 years re-
lated analytical laboratory experience. Check out the duties and responsi-
bilities listed below for this great opportunity:
Business and Administrative Responsibilities: Be a focal point for providing laboratory analytical testing and support ser-
vices to all plants and office personnel as requested. Prepare summaries, reports, standard operating procedures, as necessary, for
company specific research projects and chemical analysis. Responsible for maintaining adequate chemical, instrument, and laboratory
supply inventory. Responsible for maintaining and updating laboratory material safety data
sheets (MSDS). Provide input during budget planning process and ensure expenses are coded
appropriately to maintain a balanced budget. Adhere to all Company protocols, policies, and procedures.
Productivity, Quality, and Safety: Conduct chemical analyses on all raw materials and products using wet
chemistry, chromatography and spectroscopic techniques. Maintain documentation/records and results of analytical tests performed by
the lab through the LIMS. Conduct lab quality control audits, process verification, distribution, tracking
and archiving of laboratory samples. Maintain all the analytical equipment in the lab and plants and troubleshoot
when needed. Develop, improve and implement processes, analytical methods and related
standard operating procedures for company specific materials and proc-esses.
Practice proper safety procedures in handling and storage of chemicals, re-agents, and other potentially hazardous substances.
Responsible for the oversight, management and auditing of the environ-mental health and safety program and maintains compliance with Com-pany policies, OSHA, FDA, EPA, quality and food safety programs, local, county and state government regulations, and other regulatory agencies, safety standards and good housekeeping practices for the laboratory.
In conjunction with other lab personnel, be responsible for maintaining an orderly, clean, and safe work environment.
Teamwork/Collaborative: Coordinate and train laboratory and plant personnel in analytical testing
procedures and use of analytical equipment.
Selects, orients, directs, motivates, coaches and retains laboratory staff.
Coordinate with outside laboratories to conduct analyses or experiments that exceed the capabilities of our lab.
Work with research team in conducting laboratory research projects for process and product improvement and development as directed.
Customer Service and Communication: Communicate effectively with other team members and clients.
Skills, Knowledge, and Abilities: Experience in gas chromatography, infrared spectroscopy, standard lab in-
struments (analytical balances, pH meter, centrifuge, moisture balance,
oven, etc.)
Experience with wet chemistry lab procedures (titration, extraction, solid
phase extraction, dilution, etc.)
Be proficient in Microsoft Excel, Word, PowerPoint, Outlook, and LIMS
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Peter Shearstone
Friday Morning (October 12, 2012)
Re-engineering a Quality System for
Profitability, Compliance and Global Success
Peter Shearstone, Division Vice President, Quality Assurance/
Regulatory Affairs/Medical Affairs, Abbott Diagnostics
Quality Management systems are critical for the success of any
business. Establishing a sound structure, resources and process
ensures that the business is set for the long haul. This presentation
will share the key steps to take to reengineer a quality management
system and to share what the result of this work might be via metric
improvements.
Timothy H. McKay, P.E.
Friday Afternoon (October 12, 2012)
How To Build Quality In Transportation
Timothy McKay, Executive Vice President,
Growth and Regional Development Dallas Area Rapid Transit
Timothy McKay graduated with a BSCE from Michigan
Technological University began serving DART as a consultant in
1987. Mr. McKay directs the Growth and Regional Development
Group which includes Commuter Rail, Capital Planning, Service
Planning, Transit Oriented Development, Innovative Services,
Construction Safety Program, Capital Quality Program, Rail
Program Development, Environmental, System Integration and
Safety Certification, and LRT Vehicle Design and Assembly.
Sipho Tjabadi
Thursday Morning (October 11, 2012)
Implementing Quality in your organization?
Either partner with Leadership or don’t even
think of starting
Mr. Tjabadi, Quality General Manager for Eskom, South Africa’s
State Owned Electricity Enterprise, has 20 years of professional
experience including market research, sales and management, and
leads the Quality Management Group, responsible for the Quality
Management strategy, QMS development, Business Improvement,
Quality Assurance, Quality Control, Quality Improvement, Quality
Planning, Quality Policy development, Quality measurement,
Internal Quality Audit program, and Quality IT system.
Dr. Marta Wilson
Thursday Afternoon (October 11, 2012)
CEO of Transformation Systems, Inc
Today, globalization drives many of us to lead,
work and collaborate in ways that are leaner,
faster, better and smarter. How do we do that? Dr. Marta Wilson,
CEO of Transformation Systems, Inc. and author of the books
Leaders in Motion and Everybody’s Business will share insights on
the moves you can make to propel forward in the face of
demanding realities. Discover what it means to take personal
responsibility for bold business goals, demonstrate unwavering
resolve to produce the best organizational outcomes and create
superb customer results as a catalyst for transformation. In this
session, Dr. Wilson will share how you can take risks to be more
powerful and advance to your next level of leadership effectiveness
as you engage your total enterprise to boost quality, productivity
and profitability.
Presented by ASQ’s Audit Division partnering with the Quality
Management, Biomedical and Design and Construction Divisions
October 11-12, 2012
Augusta Marriott at the Convention Center
Augusta, GA
www.asq.org/conferences/audit/index.html
Keynote Speakers
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Iowa Quality Center . 3375 Armar Drive . Marion, IA 52302 . Ph.: 319-398-7101 . Fax: 319-398-5698 . www.iowaqc.org
Providing Leadership for Performance Excellence by Connecting Individuals, Organizations and Communities
IOWA QUALITY CENTER
Building an Effective “Problem Statement”: a “Case for Change” by John Heise
How many times have you seen a team of people try to solve a problem only to struggle with what is was they were trying to accomplish? Or better yet, maybe you’ve struggled with that same issue.
To best support doing a “Root Cause” investigation to solve a problem, it is important to have a “good picture” to provide clarity of what is the concern and what is the goal (desired state). A key tool a team can use for documenting a problem and providing this clarity is the “Problem Statement”. A well-constructed Problem Statement will provide great clarity and focus on the problem without stumbling over possible causes or jumping to conclusions.
A good Problem Statement will contain three key parts: the “current” situation, the “impact” of the problem, and the “desired” state (outcome).
The “current” situation will contain the following pieces of information:
What – the specific problem affecting the process or your business
Where – the location(s) of where the problem is occurring
When – the time/date problem was first observed
Who – the internal or external customers (or stakeholders) most affected by this problem
The “impact” of the problem will contain:
How much – extent of the problem as measured by your organization (e.g. system)
How do you know – what expectation (customer requirement) is not being met
The “desired state” will contain:
A brief description of the system (process) performance after the problem in removed
Describes what you want to have.
Does not contain a proposed solution: to not constrain the analysis effort needed to find the root cause of the problem.
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Iowa Quality Center . 3375 Armar Drive . Marion, IA 52302 . Ph.: 319-398-7101 . Fax: 319-398-5698 . www.iowaqc.org
To construct a good problem statement, piece the parts of the information together to create a complete sentence/ statement: “when”, “what”, “where”, “how much”, “how do you know”, and “what do I want to have”.
Example:
What – late delivery of cartons of pop have been increasing
Where – full cartons are not making it to the palletizer on time
When – after first shipment of cartons from a new supplier last week
Who – Distribution Warehouse and key customers
How much – late deliveries have gone from less than 2% to over 25%
How do you know – our customers are complaining about not having our product in stock, affecting their sales, and increasing their customer complaints
Desired performance – uninterrupted flow of full cartons to the palletizer leading to no late deliveries to our customers.
Example Problem Statement:
“After receiving the first shipment of cartons from our new supplier last week, the full cartons of pop are not making it to the palletizer on time, causing late deliveries of over 25% to our to our Distribution Warehouse and key customers. We know this by increased complaints from our customers about out of stock product, affecting their sales and increasing their customer complaints. We want uninterrupted flow of cartons to the palletizer to get to no late deliveries to our customers.”
A Case for Change
If done right, the Problem Statement can serve as a great tool for drive change in your organization. Some organizations refer to the problem statement as a “Case for Change”; the reason action needs to be taken and what that action will do for the business. The nice thing about Problem Statements is they can be easily edited to provide the information you need for any given audience: leadership, management, work force, supply chain, etc.
Summary
A good Problem Statement contains three key parts: the “current” situation, the “impact” of the problem, and the “desired” state (goal). It can provide an excellent picture of what is the key issue, or problem, and what is the goal, or “desired state”. This allows the Problem Statement to serve as an excellent tool for the “Case for Change”. A well-constructed Problem Statement will provide the clarity your team needs to focus on the problem to support finding the true root cause without jumping to conclusions.
I hope you found this information useful. If you have any questions or would like guidance on how to use this quality tool, please feel free to contact the Iowa Quality Center at (319) 398-7101, or contact John Heise, at (319) 400-0635 or send an email to [email protected].
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Iowa Quality Center . 3375 Armar Drive . Marion, IA 52302 . Ph.: 319-398-7101 . Fax: 319-398-5698 . www.iowaqc.org
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