This project is funded by the European Union TOBB ETCF results Activities which have enhanced the general service capacity of Turkish Chambers Mustafa

This project is funded by the European Union

TOBB

ETCF results

Activities which have enhanced the general service capacity

of Turkish Chambers

Mustafa BAYBURTLUHead of EU Department, TOBB

EU-Turkey Chambers Forum – Final Conference16 November 2009

Istanbul

This project is implemented by EUROCHAMBRES & TOBB


TOBB

Enhancing the general service capacity of Turkish Chambers

1. EUROCHAMBRES Academies

2. Chamber Accreditation

3. Partnership projects



TOBB

Trainings, Accrediation, Partnerships““The big Picture” The big Picture”


TOBB

Eurochambres AcademiesOutreachOutreach



TOBB

Eurochambres AcademiesEurochambres AcademiesSome Facts & FiguresSome Facts & Figures

Participation of Turkish chamber executives with full scholarship to the following academy events:

• Trade Forum 2008 (LaHulpe-Brussels, Belgium): 27-30.01.

– 5 scholars 5 scholars by ETCF scholarship

– Total: 50 participans from 26 countries

• Summer Academy 2008 (Porvoo-Helsinki, Finland): 23-27.06.

– 10 scholars 10 scholars by ETCF scholarship– Total: 51 participans from 25 countries

• International Trade Academy 2009 (Menthon St.Bernard, France): 28.-31.01.


• Summer Academy 2009 (Obidos, Portugal): 15.-19.06.




TOBB

Trade Forum 2008

TİMETABLE SUNDAY27.01

MONDAY 28.01Core course

TUESDAY29.01

Optional course

WEDNESDAY30.01

Optional course

9.00 – 12.30 Foreign Trade Strategies for

Chambers

To choose form the 9 optional

courses on offer

To choose form the 9 optional courses on

offer

12.30 – 13.30 Lunch Lunch Lunch

14.00 – 17.30

Arrival of participants & Transfers to

training centre in La Hulpe

European Union Trade Policy

To choose form the 9 optional

courses on offer

European Institutions visit & experts

briefings-

Certification ceremony at EUROCHAMBRES

offices

19.00 Welcome Reception &

Dinner at the centre Networking Event DinnerDinner of local

specialities in city centre

17:00Departure to airport

Turkish Chambers with Scholarship: Aydın Aydın CCI, CCI, Edirne Edirne CCI, CCI, Istanbul Istanbul CC,CC,Istanbul Istanbul Chamber of ShippingChamber of Shipping, , Kütahya Kütahya CCICCI

The Programme:



TOBB

Results & Evaluation

A= Course Contentsa1= objectives were clearly presented and achieveda.2= obtained valuable information from coursea.3= course is relevant to professional/ personal developmenta.4= course summary in the brochure accurately describes this classa.5= level of the coursea.6= overall rating of the courseAverage= 2,42

B= Course Leaderb.1= knowledge of the subjectb.2= gave good, clear explanationsb.3= responded well to the questionsb.4= presented the course organisedb.5= used a variety of teaching methodsb.6= integrated requested preparationb.7= overall rating of this course leaderAverage= 2,44

C= Student Contribution/group dynamicsc.1= my contribution to the discussionsc.2= other class members contributionsc.3= general level of the group dynamicsAverage= 1.89

Overall Evaluation Academy Forum 2008

good39%

fair0%

excellent61%

poor/fair0%

Average Ratings Course Evaluations

0.00

0.50

1.00

1.50

2.00

2.50

3.00

a1 a2 a3 a4 a5 a6 b1 b2 b3 b4 b5 b6 b7 c1 c2 c3

0.00

0.50

1.00

1.50

2.00

2.50

3.00

C.1 F

orei

gn T

rade

Stra

tegie

s for

Cha

mbe

rs

C.2 E

uriop

ean U

nion

Trade

Polic

y

0.1

Trade

Doc

umen

ts a

nd C

ustom

s Pro

cedu

res

0.3

Inte

rcult

ural M

anag

emen

t

0.4

Exter

nal C

oope

ratio

n Pro

gram

mes

0.5

Trade

Pro

mot

ion In

stru

men

ts a

nd In

tern

ati..

.

0.5

(b) T

rade

Pro

mot

ion

Instr

ument

s an

d Inte

r...

0.6

Doing

busin

ess

in Em

ergi

ng M

arke

ts

0.7

Inte

rnak M

arke

t Polic

ies

0.8

Inve

stm

ent P

rom

otion

0.9

Panor

ama

of ITC U

se fo

r Int

erna

tional

Trade

0.10

MADB B

riefin

g at E

urope

an C

omm

issio

n

0.11

Euro

pean

Parlia

men

t Visi

t

Overall Evaluation Course Contents



TOBB

Summer Academy 2008

Monday23 June

Tuesday24 June

Wednesday25 June Thursday

26 June

Friday27 June

9:30-16:30Arrival of

participants at airport

& transfer to Haikko Manor in

Porvoo

Core course 1Optionalcourse 1

Optionalcourse 2 Optional

course 4

9.00-12.30

Buffet-lunch Buffet-lunch Buffet-lunchBuffet-lunch & transfer to

airport

12.30-14.00

19:00-20:00Welcome

Reception at Haikko Manor

Core course 2

Guided tours of Porvoo &

Helsinki-Reception at Central CC ofdebate with

guest speaker

Optionalcourse 3

14.00-17.30

Dinner at Haikko Manor

18:00 Group photo &

- BBQ

Dinner on Suomenlinna island hosted by Central CC

of

Gala Dinner &Certification Ceremony 20.00

Turkish Chambers with Scholarship: Adana CC, Aegean Region CI, Antalya CCI, Adana CC, Aegean Region CI, Antalya CCI, Eskişehir CI, Gebze CC,Eskişehir CI, Gebze CC, İstanbul CI, İzmir CC, İstanbul CI, İzmir CC, Konya CE, Konya CI, Tavşanlı CCIKonya CE, Konya CI, Tavşanlı CCI


TOBB

Summer Academy 2008

0,73

1,952,00

2,222,302,33

2,502,602,62

2,692,702,702,73 2,75

0,00

0,50

1,00

1,50

2,00

2,50

3,00

Lobb

ying

Networ

king

Oppor

tunit

ies fo

r Mem

bers

Lead

ersh

ip Skil

ls

Inte

rcult

ural

Man

agem

ent

Inte

rnat

ionali

satio

n an

d Glob

al Eur

ope

Europ

ean

Comm

ission

Fun

ded

Projec

ts

Develo

ping

a Pos

itive

Imag

e fo

r you

r CCI

Using

Strate

gic P

ersu

asion

to S

ell Y

our I

deas

Europ

ean

Cham

bers

in 2

008

- How

Rele

vant

?

Negot

iation

Skil

ls

Mot

ivatin

g Sta

ff

Road

Map

for t

he C

ham

ber M

anag

er

Strate

gic P

lannin

g

Impr

oving

Per

sona

l Com

mun

icatio

n in

a Bus

iness

Env

ironm

ent

Overall Evaluation Course Contents0,80

2,00

2,292,40

2,542,63

2,67 2,73 2,732,82 2,83 2,85

2,90 2,90

0,00

0,50

1,00

1,50

2,00

2,50

3,00

Scarin

gella

Nigel T

omlin

son

Networ

king

oppo

rtunit

ies

Dirk V

antyg

hem

Mar

c Dev

isch

Florian

Lüt

ticke

n

Europ

ean

Comm

ission

Fun

ded

Projec

ts

Gerry

Doy

le

Gerry

Doy

le

Arnald

o Abr

uzzin

i

Mich

ael M

ott

Peter

Byr

ne

Peter

Byr

ne

Peter

Byr

ne

Overall Evaluation Course Leaders



TOBB

Trade Academy 2009

TİMETABLEWEDNESDAY

28.01THURSDAY

29.01Core course/Optional Course

FRİDAY 30.01

Core Course/Optional course

SATURDAY31.01

Optional course

9.00 – 12.30

Arrival participantsGeneva airport

13.00 Bus transfer to WTO

Internationalisation & Global Europe

Intercultural Management

European Union Trade Policy

Trade Documents & Customs Procedures

Doing Business in Emerging Markets

12.30 – 14.00

14.00 -15.00Visit of WTO in

Geneva

Lunch Lunch Lunch

14.00 – 17.30

16.00-17.00Reception at Geneva CCI

17.00Transfer to “Palace

de Menthon”

Foreign Trade Strategies for ChambersInternationalisation Programmes & Trade Promotion InstrumentsPanorama of ITC use for international trade

WTO Briefing Departure to Airport

20.00

Dinner at “Palace de Menthon“

Dinner of local specialities at “Chalet de la Pricaz”

Gala Dinner & Certification Ceremony

Turkish Chambers with Scholarship: Afyonkarahisar CCI, Gaziantep CC, Afyonkarahisar CCI, Gaziantep CC, Konya CC, Samsun CCIKonya CC, Samsun CCI


TOBB

Trade Academy 2009Overall Evaluation Academy Forum 2008

good19.5%

fair0%

excellent80.5%

poor/fair0%

Average Ratings Course Evaluations

0.00

0.50

1.00

1.50

2.00

2.50

3.00

a1 a2 a3 a4 a5 a6 b1 b2 b3 b4 b5 b6 b7 c.1 c.2 c3

0.00

0.50

1.00

1.50

2.00

2.50

WTO

Brie

fing

Inte

rnatio

nalisa

tion &

Glob

al Euro

pe

Trade

Doc

umen

ts &

Custo

ms

Proce

dure

s

Foreign

Tra

de Stra

tegies

for C

hambe

rs

Inte

rcult

ural M

anag

emen

t

Europe

an Uni

on T

rade

Poli

cy

Inte

rnatio

nalisa

tion P

rogr

amm

es &

Tra

de...

Doing

Busines

s in

Emer

ging

Mar

kets

Panor

ama

of ITC u

se fo

r int

ernat

iona

l trade

Overall Evaluation Course Contents


TOBB

Summer Academy 2009

Overall Evaluation Academy

2.542.59

2.382.33

2.57

0

0.5

1

1.5

2

2.5

3

Obidos (Portugal) 2009Porvoo (Finland) 2008Bandol (France) 2007El Escorial (Spain) 2006Lake Balaton (Hungary) 2005 0.00

0.50

1.00

1.50

2.00

2.50

3.00

Series2 2.54 2.41 1.96 2.68 2.18 1.99 2.53 2.83 2.82 2.03 2.66

Arnaldo Abruzzini

Peter Byrne Sally Low Dirk

VantyghemSally Low

Georges Fischer

Peter Byrne Peter ByrneMelissa

RancourtMichael Mott Michael Mott

0.00

0.50

1.00

1.50

2.00

2.50

3.00

Intro

ducti

on to

the

Europe

an Cha

mb.

.

Road m

ap fo

r the

Cha

mbe

r Mana

ger

Impr

ove

your

Lob

byin

g sk

ills

Inte

rnatio

nalisa

tion &

Glob

al Euro

pe

Develo

ping

a po

sitive

image

for y

ou...

Cha

mbe

r & th

e New

Med

ia

Strate

gic P

lann

ing

The Role

of t

he C

hambe

rs &

the

F...

Negotia

tion T

echn

iques

Impr

oving

Per

sona

l Com

munic

atio

n...

Lead

ershi

p Skil

ls

Overall Evaluation Course ContentsTurkish Chambers with Scholarship: Adana CC, Elazığ CCI, Fethiye CCI, Adana CC, Elazığ CCI, Fethiye CCI, Gaziantep CI, Gebze CC, Kayseri CI, Gaziantep CI, Gebze CC, Kayseri CI, Kocaeli CI, Tarsus CCI, Trabzon CE, Kocaeli CI, Tarsus CCI, Trabzon CE, Zonguldak CCIZonguldak CCI


TOBB

Chamber Accreditation



TOBB

Chamber Accreditation

• Goal: Revising the Turkish Chamber Accreditation Standard

• Partner: British Chambers of Commerce (BCC)• Duration: 9 months• Visits to: 11 chambers/commodity exchanges• Results:

– Review of existing implementation practice– Revision of accreditation standard (7 core competences, 4

services)– 3 levels of accreditation



TOBB

Revised Accreditation Standard• 7 Core Competencies7 Core Competencies

– Governance & Chamber Law– Finance– Human Resource Management– Planning & Development– Communications– Information & Communications Technology– Member Care & Quality

• 4 Services4 Services– Networking– Policy & Representation– Business Information & Support– International Trade



TOBB

Partnership projectsFacts & Figures

• Outreach: 22 chamber partnership projects22 chamber partnership projects• 3636 Turkish Chambers• 2424 EU Chambers

• Duration: 12/2008 – 11/2009



TOBB

22 chamber partnership projects


TOBB

Project priority areas



TOBB

Monitoring & ImplementationThe ETCF Support UnitThe ETCF Support Unit

• 66 monitoring visits to all lead chambers in Turkey (initial, interim, final visit)

• Changerequests handled from chambers:– Notifications: 68– Addendum: 31

• Monthly Management Meetings

• Kick-off, interim and final conference.



TOBB

Thank you for your attention
