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MNB102E Oct/Nov 2010

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This paper consists of 28 pages including 4 sheets of paper for rough work plus instructions for the completion of one mark reading sheet.

This examination paper remains the property of the University of South Africa

and may not be removed from the examination room.

Please complete the attendance register on the back page,

tear off and hand to the invigilator.

Each question counts one mark.


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HUMAN RESOURCE MANAGEMENT

1 Tommy Thompson is the owner of a small bookshop consisting of 4 employees. His assistant has recently resigned and he needs to appoint another assistant. What are the reasons for Tommy appointing someone internally?

1 Current employees are familiar with the business; current employees’ careers are

advanced 2 Current employees are familiar with the business; current employees’ careers are

advanced; current employees are suitably qualified 3 Current employees’ careers are advanced; current employees are suitably qualified;

current employees can bring new ideas to the business 4 Current employees are familiar with the business; current employees’ careers are

advanced; current employees are suitably qualified; current employees can bring new ideas to the business

2 Which of the following are advantages of internal recruiting?

1 It improves the possibility for innovation; it creates the opportunity for career planning; recruiting costs are high; it simplifies the evaluation of the candidate

2 It improves the possibility for innovation; it creates the opportunity for career planning; recruiting costs are high

3 It creates the opportunity for career planning; it simplifies the evaluation of the candidate

4 Recruiting costs are high; it simplifies the evaluation of the candidate

3 Which of the following statements are correct?

Recruitment from the outside … .

a permits employment of someone with the most suitable qualifications and experience b considerably increases the possibility for innovation within the business c is costly d does not guarantee that the new employee will be successful in the offered post

1 a b c d 2 a b 3 a b d 4 c d


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4 You are the human resources manager of KZB Computers which is situated in Durban. You have decided to do your recruitment for the position of a financial analyst by means of head-hunting. This means that you will have to recruit by …

1 placing an advertisement in the local newspaper. 2 visiting schools and universities to find prospective applicants. 3 placing an advertisement on the internet. 4 offering the job to someone whom the management of KZB knows personally. 5 Human resource planning can be divided into three specific steps. Match the steps in

Column A with the corresponding description in Column B.

Column A Column B

a Job analysis and job description (i) Identify the number of employees who will be needed in the future

b Job specification (ii) Identify the work being done in the business at present

c Human Resource Forecasting (iii) Identify the type of employees needed to do the work

1 a(i) b(ii) c(iii) 2 a(i) b(iii) c(ii) 3 a(ii) b(iii) c(i)

4 a(iii) b(ii) c(i) 6 Place the steps in human resources planning in the correct order.

a Identify the job currently being performed in the business b Identify the type of employees required to perform that job c Identify the number of employees who will be required in future

1 a c b 2 b a c 3 b c a 4 a b c

7 … as a method of job analysis is especially suited for analysing the job of an unskilled

worker.

1 Observation 2 Interviewing 3 Questionnaires 4 Diary


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8 … as a method of job analysis is especially suited for analysing the job of an administrative officer.

1 Observation 2 Questionnaires 3 Diary 4 Interviewing

9 After Mr Peter Hetisani has been appointed as the new financial analyst at KZB Computers, he has to go through a process of induction. Which of the following activities should take place during this induction programme?

a Mr Hetisani will be introduced to his colleagues. b Mr Hetisani will take part in psychological testing. c Mr Hetisani will take part in a diagnostic interview. d Mr Hetisani will be informed about payment procedures. 1 a c 2 b c d 3 a d 4 a b c 10 On which of the following needs does McClelland’s theory of needs focus? 1 need for achievement, need for power, need for affiliation 2 need for security, need for self-actualisation 3 need for power, need for existence, need for growth 4 need for achievement, need for affiliation, need for self-actualisation Read the following case study and answer questions 11 and 12.

John is the driver of a 10 ton truck for ABC Transport. He has been working there for three years. Thabo, a driver of a 30 ton truck has only been with the company six months and earns R1 000 more than John. As John is a qualified driver he assists Thabo in his job when he is sick or on leave. John feels that this is not fair and that he is not treated right. He asked for a raise once, but the managing director threatened him with being fired if he remains stubborn. John is a very dissatisfied worker.


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11 Which one of the following roles did the human resource manager neglect in this case?

1 Providing the company with well-trained and motivated employees.

2 Assisting in the attainment of the employees’ job satisfaction and self-actualisation.

3 Assisting everybody in the company to reach both the company goals and personal

goals.

4 Managing change to the mutual advantage of individuals and groups.

12 In order to avoid this problem in future, a particular human resource management tool can

be used to evaluate whether employees performed exceptionally well. What is this tool called?

1 job analysis 2 job description 3 performance appraisal 4 employee recognition programs

Read the following case study and answer questions 13 and 14.

Creative Graphics Ltd (CG Ltd) encountered many difficulties regarding its human resources in 2009. Poppy was appointed as the new human resources (HR) manager to help solve the problems and create a harmonious working environment within the company.

13 During human resource planning for CG Ltd, Poppy conducts human resource forecasting.

The purpose of this is to … 1 balance the human resource supply and human resource demand. 2 provide guidelines and steps indicating how the HR requirements can be provided

for. 3 emphasise the need for intensive training programmes and campaigns. 4 ensure a sufficient number of applicants apply for positions which may be needed.


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14 Poppy decides to do an internal comparison to determine how much a specific graphic designer should be paid by way of compensation. Which one of the following statements best illustrates this decision?

1 Poppy undertakes country-wide salary surveys to compare salaries for graphic

designers. 2 Poppy compares the salaries of graphic designers at other companies. 3 Poppy compares the value of the jobs at CG Ltd in terms of the demands they make

on the employee. 4 Poppy compares the value of the jobs at other companies in terms of the demands

they make on the employee.

MARKETING MANAGEMENT

15 During the … management phase in the evolution of marketing thought, management

focused on the capabilities of the organisation. 1 sales-oriented 2 marketing-oriented 3 operation-oriented 4 consumer-oriented 16 Which of the following form part of the behavioural criteria for market segmentation?

1 personality; product usage 2 personality; loyalty status; benefits sought 3 product usage; loyalty status; benefits sought 4 personality; product usage; loyalty status; benefits sought

17 Which of the following are group factors in the decision-making process?

1 The family, opinion leaders and reference groups 2 The family and lifestyle 3 The family, reference groups and lifestyle 4 The family, opinion leaders, reference groups and lifestyle

18 When Top Billing Magazine looks at the personality factors and lifestyles of consumers, they

are doing market segmentation according to … criteria.

1 demographic

2 psychographic

3 behavioural

4 geographic


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19 Place the phases of new product development in the correct sequence.

a Development of product ideas b Screening of product ideas c Elimination of product ideas d Development of the marketing strategy e Physical product development

1 a b c d e 2 a b c e d 3 b a c d e 4 b a d c e

20 Match the product concept in Column A with the correct description/example in Column B.

Column A Column B (a) Core product (i) The Rav4 has a three year warranty and a motor plan for its first 5 years (b) Need-satisfying product (ii) A sports utility vehicle (SUV) has four fitted tyres, a spare tyre, a 2,4 litre engine and a seating capacity for five people (c) Product image (iii) Lexus cars are sold only at exclusive dealerships and at a price 30% higher than the Avensis (d) Formal product (iv) The Mitsubishi Pajero has a specific identity 1 (a)(iii) (b)(i) (c)(iv) (d)(ii) 2 (a)(ii) (b)(i) (c)(iii) (d)(iv) 3 (a)(iv) (b)(ii) (c)(i) (d)(iii) 4 (a)(i) (b)(iv) (c)(ii) (d)(iii)


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21 Place the phases of the price determination process in the correct order.

a Determination of the selling price b Determination of the target price c Determination of the cost price d Determination of the market price

1 a b c d 2 d a c b 3 c d b a 4 b a d c

22 Customers can buy a 2l milk carton for only R13,99 at Pick n Pay. Which type of pricing is

Pick n Pay using? 1 odd prices 2 skimming prices 3 leader prices 4 bait prices

23 A BMW Z3 Sports car is a product with unique characteristics for which consumers will

make a special purchasing effort. This is an example of a/an … product. 1 consumer 2 convenience 3 unsought 4 speciality

24 Which of the following statements on the marketing concept are correct?

a The first principle of the marketing concept is the maximisation of profitability b Sales do not necessarily maximise profits c Maximisation of profits is the primary goal of marketing management d The primary goal of marketing management is the maximising of sales

1 a b 2 c d 3 b c d 4 a b c d


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25 … is a controlled and paid-for non-personal marketing communication related to a need-satisfying product and directed by a marketer at a specific target audience.

1 Advertising 2 Publicity 3 Direct marketing 4 Sales promotion

26 XYZ outfitters have the following objectives for their Blackbird clothing range:

To increase brand awareness

To market in the Sunday Times and on SABC 1

To distribute only to shops in informal developments In what phase of the product life cycle is this clothing range?

1 introductory 2 growth 3 maturity 4 decline

27 Which of the following are tasks of the public relations department?

1 to create a positive image for the public; to create a positive image for own employees; to communicate with suppliers to clear up misunderstandings

2 to create a positive image for the public; to motivate employees to do their work 3 to communicate with suppliers to clear up misunderstandings; to motivate employees

to do their work 4 to create a positive image for own employees; to communicate with suppliers to clear

up misunderstandings; to motivate employees to do their work

28 Which of the following are important methods that can be used in the quest for publicity?

1 unique events; unique communication messages; news releases 2 unique events; television 3 news releases; television 4 unique communication messages; news releases; television


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FINANCIAL MANAGEMENT 29 Which of the following options are correct?

Owners' equity consists of … .

a shareholders' interest b ordinary share capital c reserves d undistributed profits

1 b c d 2 a b c 3 a b c d 4 c d

You have been given the following information extracted from the balance sheet of Madiba Ltd. Use this information to answer questions 30 and 31 below.

Cash R60 000 Marketable securities R30 000 Inventory R40 000 Trade creditors R20 000 Arrear expenses R50 000

30 The net working capital is …

1 R0 2 -R60 000 3 R60 000 4 R130 000

31 The acid-test ratio is …

1 1,86:1 2 1,29:1 3 0,78:1 4 0,54:1


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Study the financial statements below and answer questions 32 and 33.

Income statement:


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Balance sheet:


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32 Choose the correct formula to calculate the current ratio:

1 Current ratio = 60 000 / 200 000 2 Current ratio = 1 350 000 / 350 000 3 Current ratio = 800 000 / 650 000 4 Current ratio = 550 000 / 250 000

33 Use the information in the statements to calculate the gross profit margin. Which one of the

following is the correct answer?

1 13% 2 25% 3 33% 4 7%

34 Donald made the following deposits into an account that pays 10% interest annually:

R1 000 at the beginning of year 1 R2 000 at the beginning of year 2 R800 at the beginning of year 4

Determine how much Donald will have at the end of year 5? (Use the factors given in the tables above.) 1 R5 506,70 2 R5 201,78 3 R4 691,28 4 R6 119,90

Future value factors

Discounting factors

Periods

(n)

5%

10%

15%

Periods

(n)

5%

10%

15%

1

1,0500

1,1000

1,1500

1

0,9524

0,9091

0,8696

2

1,1025

1,2100

1,3225

2

0,9070

0,8264

0,7561

3

1,1576

1,3310

1,5209

3

0,8638

0,7513

0,6575

4

1,2155

1,4641

1,7490

4

0,8227

0,6830

0,5718

5

1,2763

1,6105

2,0114

5

0,7835

0,6209

0,4972


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Look at the figure below and then answer questions 35 and 36.

35 What does (a) in the above figure represent? 1 Quantity 2 Fixed costs 3 Semi-variable costs 4 Variable costs

36 What does (b) in the above figure represent? 1 Quantity 2 Fixed costs 3 Profit 4 Variable costs


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Study the information below and answer question 37.

Samrung Ltd has the following data for the month of February: Selling price per unit R200 Variable cost per unit R50 Total fixed cost R300 000 Expected sales (units) R5 000

37 Calculate how many units Samrung Ltd will have to sell before breaking even.

1 5000 2 2000 3 1200 4 3000

Study the information below and answer question 38.

Samrung Ltd has the following book values for its capital structure:

Capital components

Owners’ equity R500 000

10% preference shares R200 000

Long-term debt [10% debentures]

R400 000

The after-tax cost of debt is 7%

The cost of owners’ equity is 15% and the cost of debentures is before tax

38 Based on the information on Samrung Ltd above, the weighted average cost of capital

(WACC) is … 1 11,07% 2 18% 3 7% 4 4,05%


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39 Which of the following statements on the time value of money are correct?

a The higher the discount rate, the higher the present value of a given future amount will be

b The discounting factor for a certain period at a given interest rate is (1 + i)n

c The greater the risk, the greater the interest rate in both the compounding and discounting factors should be

d The time value of money is directly related to the opportunity rate of return e The greater the risk, the greater the need will be to receive incoming funds as quickly

as possible

1 a c 2 b d 3 c d e 4 a d e

40 Which of the following statements on the profit objective when managing stock are correct?

The profit objective is to … .

a keep the lowest possible supply of stock b keep the stock turnover as high as possible c keep as much stock as possible to ensure that the business is never without stock d ensure that production interruptions never occur

1 a b 2 a c 3 a b c 4 a b d

41 Which of the following are forms of short-term financing?

a Registered term loans b Financial leases c Factoring of debtors d Trade credit e Bank overdrafts

1 a b c 2 b c d 3 c d e 4 a b c d e


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42 Various responsibility centres exist in a business. In the case of a(n) … centre the monetary value of inputs and outputs is measured and the profit is assessed in terms of the assets employed to produce this profit.

1 income 2 cost 3 profit 4 investment

OPERATIONS MANAGEMENT 43 Operations management in the business is important for which of the following reasons?

a It can improve productivity b It can help the business to satisfy the needs of its clients more effectively c It can be decisive for the general reputation of the business d It will ensure financial success for the business

1 a b c 2 a b d 3 a c d 4 b c d

44 Which of the following statements on operations management strategies and objectives are correct?

a Customer/client requirements are often referred to as “competitive priorities” b The lead time should be lengthened c High reliability emphasises the ability of the business to meet specifications

continuously in the short term d Doing things better is closely connected with the concept TQM

1 a b c 2 b c d 3 a d 4 b c


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45 The operations management function should take cognisance of which of the following client’s needs?

a High quality b Low cost c Shorter lead time d Less adaptability e Low variability with regard to specifications

1 a b c e 2 a b d e 3 a c d e 4 b c d e

46 A dentist renders a … service, where the service which is provided is … in nature.

1 professional; intangible and perishable

2 professional; tangible and durable

3 mass; intangible and durable

4 mass; tangible and perishable

47 Standard Bank uses … as inputs in the transformation process.

1 safekeeping of valuable items

2 safes and computers

3 accurate bank statements

4 financial earnings

48 Sappi, a paper manufacturer, uses a(n) … operational process, where the volume of outputs

produced is … and the variety of outputs produced is ... .

1 mass; high; low

2 continuous; high; low

3 batch; low; high

4 batch; high; low


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49 EKG Electronics manufactures electronic equipment, but the business also does corporate printing on a small scale with a low volume output. Today EKG Electronics printed business cards for three different clients who had unique design preferences. EKG Electronics makes use of a ... process.

1 project 2 jobbing 3 batch 4 mass

50 … is the last stage in the design of products and services.

1 The screening process

2 Evaluation and improvement

3 Preliminary design

4 Prototype and final design

51 Which of the following characteristics relate to project systems?

a Output volume is low b Output volume is high c Product variety is high d Projects may have different designs

1 a b c d 2 a c d 3 b d 4 b c

52 Which performance standards are generally used to measure operational improvement?

a Historical standards b Target performance standards c The performance standards of competitors d Absolute performance standards e The performance of suppliers

1 a b c d 2 a b d e 3 a c d e 4 b c d e


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53 Which of the following statements concerning the basic layout types in the design of operations processes are correct?

a The fixed position layout is used where the product cannot be shifted on account of

its size, shape or location. b The process layout is used where the different operations are arranged in

consecutive order. c The product layout is used where similar operations are grouped together into

sections. d The cellular layout is used where certain processes are placed in a cell and the

particular cell is then arranged according to either a process or a product layout.

1 a d 2 b c 3 a b d 4 a c d

54 A clothing store which sells men’s, ladies’ and children’s clothing uses the … layout.

1 fixed position

2 product

3 cellular

4 process

55 Quality planning and control can be divided into six steps. Place the steps listed below into

the correct order. a identifying and rectifying the causes of poor quality b continuously improving quality c setting standards for each quality characteristic of the product or service d defining the quality characteristics of the product or service e measuring the quality characteristics of the product or service f controlling quality against the set standards

1 a b c d e f

2 d c f b a e 3 a e f d c b 4 d e c d a b

56 Which of the following failures occur typically in operations processes?

1 continuous failures, facility failures and design failures 2 facility failures, staff failures, customer/client failures and continuous failures 3 design failures, staff failures and customer/client failures 4 facility failures, design failures, staff failures and customer/client failures


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PURCHASING AND SUPPLY MANAGEMENT

57 … management is concerned with purchasing, warehousing, and the movement of materials

through the transformation process.

1 Materials 2 Supply chain 3 Logistics 4 Purchasing

58 Which of the following are criteria for gauging the effectiveness of the execution of purchasing activities?

a To investigate purchasing cost b To calculate the production capacity c To compare costs with those of previous periods d To investigate the number of orders and requisitions

1 a d 2 a c d 3 b c d 4 a b c d

59 Peter was recently appointed on a tactical management level at BMW in the purchasing department. What do his duties entail?

1 Negotiation, human resources development, contracting and interface development. 2 Negotiation, supplier alliances, expediting and total quality management. 3 Human resources development, long-term planning, negotiation and pricing. 4 Contracting, returns and recycling, policy formulation and pricing.

60 Which of the following factors will determine the importance of the purchasing function?

a The situation in the supplier market b The size of the business c The nature of the material or products purchased d The perception of top management

1 a b c 2 a b d 3 a b c d 4 b c


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61 The best purchasing and supply structure for all Checkers Hyperama stores is the … structure.

1 centralised 2 hierarchical 3 combination of a centralised and decentralised 4 decentralised 62 Which of the following are sub-policies of the purchasing policy?

a Policy in respect of ethical purchasing practices b Policy in respect of internal purchasing matters c Production policy d Supplier policy

1 a b c 2 b c d 3 c d 4 a b d

63 Identify the three main factors in each purchasing decision.

a The quality of the item b The supplier service provided c The price of the item d The specifications of the item

1 a c d 2 a b d 3 a b c 4 b c d

64 In the purchasing and supply cycle, the processing and handling of documentation refers to

the … phase. 1 notification 2 order 3 need 4 post-order


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65 Match the steps in the purchasing cycle (Column A) with the appropriate document (Column B) required for the step.

Column A Column B

(a) Development and description of need (i) Cheque (b) Issuing the order (ii) Requisition (c) Paying for the order (iii) Specifications (d) Closing the order (iv) Proof of receipt

1 (a)(i) (b)(ii) (c)(iii) (d)(iv) 2 (a)(iv) (b)(i) (c)(ii) (d)(iii) 3 (a)(iii) (b)(ii) (c)(i) (d)(iv) 4 (a)(ii) (b)(iii) (c)(iv) (d)(i)

66 A buyer is likely to obtain the most favourable price by …

1 using post-tender negotiations. 2 conducting negotiations. 3 obtaining quotations. 4 comparing price lists.

67 Negotiation in purchasing is a comprehensive process. In which of the following cases is

negotiation mainly used?

a Where unique and complex products are purchased for the first time b Where there are many suppliers in the market c Where price increases are requested d Where there is price collusion between suppliers

1 a b c d 2 b c d 3 a c d 4 b d

68 What type of costs are involved in inventory keeping?

1 Inventory ordering costs 2 Inventory supply costs 3 Inventory carrying costs 4 Inventory handling costs


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69 At the end of every month the Spar supermarket does stocktaking for each product on the shelves and they then adjust the order quantities to the quantity on the shelves. This refers to the … inventory control system.

1 just-in-time (JIT) 2 cyclical ordering 3 efficient consumer response 4 materials requirements planning 70 The core activities of the Be-Active Gym involve providing fitness and wellness services to

its customers. The gym offers a restaurant service (a non-core business activity) to its customers, which is run by the Healthy Eating Company (experts specialising in catering). This is known as …

1 coordination. 2 outsourcing. 3 insourcing. 4 tendering.

©

UNISA 2010


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ROUGH WORK


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Documents

This paper consists of 42 pages, with two sections of ...gimmenotes.co.za/wp-content/uploads/2017/01/MNB... · This paper consists of 28 pages including ... 10 On which of the following