Theme 3: Korean Efforts for e-Government Theme 3: Korean Efforts for e-Government Prof. Jin-Wan Seo, Ph.D. Former Member of the Presidential e-Government

Theme 3:Theme 3:Korean Efforts for e-Government Korean Efforts for e-Government

Theme 3:Theme 3:Korean Efforts for e-Government Korean Efforts for e-Government

Prof. Jin-Wan Seo, Ph.D.Former Member of the Presidential e-Government committee

Member of Steering Committee, Asia-Pacific e-Government Advisory BoardUniversity of Incheon

South Korea

Overview of e-Government Overview of e-Government IIII

CONTENTSCONTENTS

Glance at e-Gov. Developments in Korea Glance at e-Gov. Developments in KoreaⅡⅡⅡⅡ

Reflection and New Approach to e-Government Reflection and New Approach to e-GovernmentⅢⅢⅢⅢ

The 2nd e-Government Plan: e-Government Roadmap The 2nd e-Government Plan: e-Government RoadmapIVIVIVIV

Implementation Strategies: Unknown Stories Implementation Strategies: Unknown StoriesVVVV

2

Future Direction Future DirectionVIVIVIVI

I. Overview of e-GovernmentI. Overview of e-Government

3

e-Government is “the use of information and communication technology(ICT) to __________ government by making it more __________ , __________ and __________ .”

E-Government includes:o Providing greater __________ to government

informationo Enabling faster and better __________ o Promoting __________ engagemento Making __________ more accountableo Providing development opportunities

What is e-Government ?What is e-Government ?

EntrepreneursEntrepreneursCitizensCitizens

Central Gov’tCentral Gov’t Local Gov’tLocal Gov’t

Information Information SharingSharing

Electronic Document Electronic Document Interchange SystemInterchange System

InfrastructureInfrastructure

Conceptual LandscapeConceptual LandscapeNational

Productivity

High speed Networks

Government Portal SiteGovernment Portal Site(www.egov.go.kr)(www.egov.go.kr)

Internet Access to Gov’t Services

Efficient & Transparent GovernmentEfficient & Transparent Government

5

Emerging An official government online presence is

established.

Enhanced Government sites increase; information becomes

more dynamic

Interactive Users can download forms, e-mail officials and

interact through the web.

Transactional Users can actually pay for services and other

transactions online.

__________ Full integration of e-services across administrative boundaries.

The Stages of e-Government

6

Korea Overall EvaluationKorea Overall Evaluation

1st stage

2nd stage

3rd stage

4th stage

5th stage

Limited web presence

Regularly updated contents and information

Seamless online service provided by ministries and agencies

Emerging

Enhanced

Interactive

Transactional

Communi-cation via email

Application forms provided online

Evaluated to have achieved 80% of the 5th stage

Visas, passports, birth and death records obtained online

Taxes and fees paid online

We areWe areHere !Here !Seamless or

Fully integrated

Korea ranked 1st out of 200 countries – Brown Univ. e-Government Index 2007

Korea ranked 5th out of 191 countries - UN e-Government Readiness Index 2005

7

II. Glance at e-Gov. DevelopmentsII. Glance at e-Gov. Developments

8

National Basic Information System

Database Building

Phase I (Late 80s)

KII & e-Gov Initiative

Korea InformationInfrastructure(KII)

Initiative

Phase Phase IIII (Mid 90s – 2002)(Mid 90s – 2002)

e-Government Initiative(2001 - 2002)

Advanced e-Gov

Phase Phase III (2003 - )III (2003 - )

e-GovernmentRoadmap

(2003 – 2007)

“Seamless” Service

e-Government Developmentse-Government Developments

9

Spearheading the national computerization effort

Presidential leadership for national IT strategy & policy

Bold ten-year plan with primary focus on five pillars:

National Administration Information SystemNational Administration Information System Defense Information SystemDefense Information System National Security Information SystemNational Security Information System Financial Information SystemFinancial Information System Education/Research Information SystemEducation/Research Information System

Laying the foundation for taking a lead in e-Gov Establishing DBs necessary for public managementEstablishing DBs necessary for public management

Phase I. National Basic Information SystemPhase I. National Basic Information System

10

Key Project 1 Key Project 1 National Administrative Information SystemNational Administrative Information System

Computerization of key administrative information related to people’s daily lives - Residence registration, real-estate, vehicle, employment, etc.

98% of key administrative information in database.

Administrative Information DatabaseAdministrative Information Database

Easy and convenient services for certificate issuance, report, and statistics

Enhanced ConvenienceEnhanced Convenience

One-stop service with information sharing among administrative entities

Accurate and fast administrative processing

Improved EfficiencyImproved Efficiency

11

Key Project 2 Key Project 2

Education Network & e-LearningEducation Network & e-Learning

Developing IT related human resources and improving educational IT environment: - computer labs and included computer classes at elementary & secondary schools

- nationwide education network for computerization of library, academic records &

educational administration

E1-level-communication-network supplied to all elementary and secondary schools(100%)

1 PC per 5 students


Over 8,000 kinds of educational contents(ex. Edunet) available for citizens

E-Learning at school

E-LearningE-Learning

Online processing of educational matters

Online issuance of documents(ex. Diploma)

Efficient Education AdministrationEfficient Education Administration

12

Key enabler to today's broadband access

An essential factor for national competitiveness in the early 90s

Comprehensive Plan for Korea Information Infrastructure (1995-2005)

Mapping out strategies and programs

1. Korea Information Infrastructure(KII)1. Korea Information Infrastructure(KII)1. Korea Information Infrastructure(KII)1. Korea Information Infrastructure(KII)

Phase II. KII & e-Gov. InitiativePhase II. KII & e-Gov. Initiative

안 양여 주

○성 산포

의 정 부

안 산

고 양

구 리

김 포

가 평

광 주

이 천

성 남

용 인평 택

화 성

포 천

연 천

철 원

파 주

양 평

안 성

화 천양 구

강 릉

인 제양 양

속 초

홍 천

원 주

횡 성

영 월

평 창

태 백

삼 척

동 해정 선

제 천

단 양충 주

음 성

괴 산진 천

보 은

옥 천

영 동

천 안아 산

예 산

당 진

서 산

홍 성

보 령청 양

공 주

부 여

서 천 논 산금 산

연 기

상 주

김 천

구 미 왜 관

성 주

고 령 청 도

경 주

포 항영 천

영 덕

군 위

의 성청 송

영 양

울 진

울 릉

안 동

영 주봉 화

예 천

문 경

울 산

양 산밀 양창 녕

거 창

합 천함 양

산 청

함 안

진 주

의 령

하 동

남 해

사 천고 성

통 영 거 제

진 해

김 해

익 산

군 산

김 제

부 안

정 읍

고 창 순 창남 원

임 실

장 수

진 안

무 주

장 성영 광

담 양

함 평

무 안

목 포

나 주

영 암

강 진

해 남진 도

완 도

장 흥

보 성

고 흥

화 순

여 수

광 양

순 천

구 례

곡 성

인 천

서 울

수 원

춘 천

청 주

대 전

전 주

광 주

제 주

부 산마 산

대 구

범 례

노 드 (12)

(132)접 속 점

622M - 5Gbps

155M - 622Mbps

KII-Government: Nationwide Optical

Backbone Connect all 144 call zones in 2000 Investment : 437 billion Won (1995~2000)

STM + ATM + Internet Provide broadband services to

Government & public institutions 37,036 lines to 30,820 institutions

(June, 2004) Connected all schools(Dec., 2000)

13

Principles and strategies

Identifying highest payoff initiatives that can be developed by the

end of 2002

Preventing redundant and overlapping activities by leveraging the

legacy systems

Focusing mainly on cross-agency initiatives to improve services

and reduce operating costs

11 cross-agency projects (4 front office, 4 back office, 3

infrastructure).

2. e-Government Initiative 2. e-Government Initiative (2001-2002)(2001-2002) The 1The 1stst e-Government Plan: Kim e-Government Plan: Kim AdministrationAdministration

2. e-Government Initiative 2. e-Government Initiative (2001-2002)(2001-2002) The 1The 1stst e-Government Plan: Kim e-Government Plan: Kim AdministrationAdministration

14






Back Officee-Management

Front Officee-Service

G2G

G2C G2B

G2G

High speed Networks



15

National Productivity

Front Office 1Front Office 1

Online Civil Service – G4COnline Civil Service – G4C

Online information services for up to 4,400 kinds of inquiries

Online application: 410 kinds (2005)

→ 1,000 kinds (2007) - Online business registration, tax payment and its certificates, factory registration, etc.

Inquiry: 16 kinds (2005) → 50 kinds (2007)

Issuance: 8 kinds (2005) → 50 kinds (2007)

Number of documents and visits have decreased through online civil service - Civil information inquiry, petition & application, document inquiry and issuance, etc.

Civil information inquiry and applicationCivil information inquiry and application

Online document inquiry and issuanceOnline document inquiry and issuance

16


e-Procurement System(G2B)e-Procurement System(G2B)

Information on all public biddingsOne-time registration for bidding for all agencies and bidding documents submitted online

Yearly saving of KRW 3.2 trillion, bidding time reduced from 0.5 days to 1 minute

Bidding and contract information open Real-time checking of procurement processing Reduced face-to-face meeting by work procedure automation

All bidding procedures are now processed online in a one-stop process- Online bidding: 92%, Online purchase of goods: 99.6% (Feb 2005)- Users: 116,183 businesses and 28,149 agencies

Korea received UN Public Service Award (PSA) in 2003 and was introduced as a best practice model for transparency enhancement by OECD

Enhanced Efficiency Enhanced Efficiency

Enhanced TransparencyEnhanced TransparencyNo more crowded bidding places and co

ntract

papers with up to 1,700 stamps needed

Paper-based, manually-handled procurement works raised the necessity to improve efficiency and transparency

17

Tax payers can manage any tax-related business via Internet or mobile phones - More than 80% of tax filing, 60% of certificate issuance are processed online (2004)

Tax deduction incentive for online tax returns

Taxpayers’ participation increased Taxpayers’ participation increased

Monotonous work and failures in manual handling decreasedFace-to-face confrontation between taxpayers and officials decreased

Productivity and transparency improvedProductivity and transparency improved

Services diversified in tax returns, payment, notice, certificate issuance, etc. Mobile services on notice, or status information

Citizen-oriented service providedCitizen-oriented service provided

National Tax Service Center


Home Tax Service (HTS)Home Tax Service (HTS)

18

Execution status of budget/fund, property/debt status (took up to 1~2 months before)

KRW 336 trillion of national fund spent through NAFIS every year

Yearly saving of KRW 117.5 billion

Integrated financial information system established for government and education sector (2005)

Interconnection with ‘Digital Budget and Finance System’ (by 2007)

Real-time National Financial Information System brings online the financial administration of central and local governments- National expenditure, accounts, property, etc. computerized in 2003

Integrated financial information managementIntegrated financial information management

Back Office 1Back Office 1National Financial Information System(NAFIS)National Financial Information System(NAFIS)

Real-time financial managementReal-time financial management

19

Key administrative information related to people’s daily lives is computerized - Residence registration, real-estate, vehicle, employment, customs clearance, economy, etc.

98% of major administrative information already in database.


Prompt administrative services provided in tax notice, certificate issuance, report, and statistics

Increased ConvenienceIncreased Convenience

One-stop service with information sharing among administrative entities

Prompt and accurate administrative processing

Improved EfficiencyImproved Efficiency

Back Office 2Back Office 2


20

Government document processes are fully digitalized

- All-time records and management of work and performance

Paperless administrationE-document approval: 96.9%

E-document distribution among agencies: 97.4%

Computerization of all document files will be completed by 2007

E-document system -> Interim archives -> Permanent Archives system all interconnected

Provided to 56 central administrative bodies and 132 special regional administrative bodies

e-Document system to entire agenciese-Document system to entire agencies

Government document managementGovernment document management systemsystem

No more paper documentsNo more paper documents

Infrastructure 1Infrastructure 1

Electronic Document ProcessElectronic Document Process

21

Civil service procedures are open on the Internet for transparency and corruption prevention - 2000 visitors daily (accumulated no. of visitors: 4 million), 1.5 million documents declassified, document inquiries since 1999

Best practice presentation at OECD high-level policy Seminar (2000), UN member states’ agreement on joint dissemination (2000)

Open work processingOpen work processing

70 kinds of civil service processing such as housing and land-deal license/permit

Online processingOnline processing

45% of entire civil services

Increased customer satisfactionIncreased customer satisfaction

Open information: 70%Helpful online service for better understanding of work procedure: 48%Not meeting officials face-to-face: 39%

Other Projects - Front OfficeOther Projects - Front Office

Online Civil Service – Seoul Metropolitan GovOnline Civil Service – Seoul Metropolitan Gov

22

Other Projects - Front OfficeOther Projects - Front Office

e-Customse-Customs

Export: more than 1 day → within 2 minutes Import: 2.5 hours → 1.5 hours

※ United Nations Conference on Trade and Development (UNCTAD) recommends 4 hours

40 minutes (2003) → 25 minutes (2004) ※ International Civil Aviation Organization (ICAO) recommends 45 minutes

World’s top-level custom administration being achieved through process-innovation and informatization since 1992 - Ex/import declaration, in-port, freight management, drawback, etc.

Time reductionTime reduction

Passenger flow acceleration Passenger flow acceleration to advanced levelto advanced level

10 million cases/month processed online(2003)10 million cases/month processed online(2003)

World’s 1st to bring 100% online(2003) World’s 1st to bring 100% online(2003)

Yearly saving of KRW 2.5 trillionYearly saving of KRW 2.5 trillion

10 million cases/month processed online(2003)10 million cases/month processed online(2003)

World’s 1st to bring 100% online(2003) World’s 1st to bring 100% online(2003)

Yearly saving of KRW 2.5 trillionYearly saving of KRW 2.5 trillion

23

Other Projects – Front OfficeOther Projects – Front Office

KIPOnetKIPOnet

Both domestically and internationally

Real-time processing information provided

World’s first to establish online processing system for PCT

World’s first to exchange online documents with WIPO

Service available 24 hours, 365 daysService available 24 hours, 365 days

Online Processing System for PCTOnline Processing System for PCT

In 2005 WIPO joined hands with Korea in developing a system for worldwide use

KIPOnet will save KRW 1 trillion every year

In 2005 WIPO joined hands with Korea in developing a system for worldwide use

KIPOnet will save KRW 1 trillion every yearPCT : Patent Cooperation TreatyPCT : Patent Cooperation Treaty

WIPO : World Intellectual Property OrganizationWIPO : World Intellectual Property Organization

Online issuance ofcertifications

patent charge refund

PCT online application

AuthenticationCenter

Patent administration is informatized including application, examination,certificate service, etc.

24

Ⅲ. Reflection and New Approach to e-Government

Ⅲ. Reflection and New Approach to e-Government

25

Presidential agenda (2003 – 2007) Total budget of e-Government Roadmap : USD 961 millionTotal budget of e-Government Roadmap : USD 961 million

New Approach to e-Government

4 areas 31 tasks Government Work Process Reform (G2G)Government Work Process Reform (G2G)

Public Service Reform (G2C, G2B)Public Service Reform (G2C, G2B)

Information Resource Management Reform (common platform)Information Resource Management Reform (common platform)

Improving e-Government related laws and regulations Improving e-Government related laws and regulations

Phase III. e-Government RoadmapPhase III. e-Government Roadmap The 2The 2ndnd e-Government Plan: Noh Administration e-Government Plan: Noh Administration

26






Back Office

e-Management

Front Office

G2G

G2C G2B

G2G

High speed Networks



27

National Productivity

e-Service

Approaches to e-Gov and Innovation for Increasing National Productivity

▣ ▣ Hardware-oriented approachHardware-oriented approach ㅇ ㅇ Establishing small government by restructuring and Establishing small government by restructuring and

reshufflingreshuffling

▣ ▣ Process innovationProcess innovation ㅇ ㅇ Process reengineeringProcess reengineering - Forward engineering → Reverse engineering → Reengineering- Forward engineering → Reverse engineering → Reengineering ㅇ ㅇ Paperwork reduction and eliminationPaperwork reduction and elimination

▣ ▣ Changing bureaucratic cultureChanging bureaucratic culture ㅇ ㅇ Changing motivation and incentive structure of Changing motivation and incentive structure of

officialsofficials - Establishing incentive compatible system- Establishing incentive compatible system ㅇ ㅇ Reforming informal and chronic behaviorsReforming informal and chronic behaviors

▣ ▣ Service innovationService innovation ㅇ ㅇ Service availabilityService availability ㅇ ㅇ Providing user-friendly serviceProviding user-friendly service

28

Approach for e-Gov. & Approach for e-Gov. & InnovationInnovation

ChangeBoxes-and-

Lines

ChangeWork

System

ChangePatterns of

Understanding

ㅇ Efficiency ㅇ Efficiency ㅇ Customer Satisfaction

ㅇ Efficiencyㅇ Customer Satisfactionㅇ Employee Development

Performance(National

Productivity)

Rethinking(Org. Cognition)

Reengineering(Org. Processes)

Organizational Structure

Process

Adm. Culture

Restructuring(Org. Units)

Bettere-Service

29

Different Effects of e-Gov & National Productivity

Elements Expected values

Organizational structure

Hierarchy Government innovation

e-Government

General management principles

Process Streamlining

Paperwork reduction

Organizational culture

Incentive/motivation

Transparency

Service quality

Customer-oriented service

Service availability

30

Multiple contact points, Visits, Face-to-Face

Single contact point, No visit, Online

Full-fledged online participation

Departmental resource management

Individual standards

Government-wide management

Common standards

Government Work Process ReformGovernment Work Process Reform

Public Service ReformPublic Service Reform

Information Resource Management Reform Information Resource Management Reform

Paper-based Stovepiped

Electronic

Integrated

Goals & Principles

Early stage of online participation

31

IV.The 2nd e-Government Plan: e-Government Roadmap

IV.The 2nd e-Government Plan: e-Government Roadmap

32

Service Delivery Innovation

True Popular Sovereignty

e-Government Visione-Government Vision

Efficiency &Transparency Enhancement

33

Level of administrative service has dramatically improved without the need to visit offices

2003 2007

15%15%

24th24th

10 times/year10 times/year

23%23%

85%85%

10th10th

3 times/year3 times/year

60%60%

e-Gov Goal 1e-Gov Goal 1

Service Delivery InnovationService Delivery Innovation

Civil service onlineCivil service online

Business supportBusiness support competitiveness competitiveness

No. of visits to No. of visits to government officesgovernment offices

e-Gov service usagee-Gov service usage

34

Efficiency, transparency, and accuracy have improved by government-wide online processing and sharing of

administrative information

Partially digitalized

Coexistence of paper and electronic

registers

Fully digitalized

100% electronic registers

Inter-agency information sharing anytime, anywhere

2003 2007

Limited sharing between ministries

Independent-by-agency IRM

Government-wide IRM


Efficiency & Transparency EnhancementEfficiency & Transparency Enhancement

CommonCommonadministrativeadministrative

functionsfunctions

Digitalization Digitalization of registersof registers

AdministrativeAdministrativeinformation sharinginformation sharing

Information Resource Information Resource Management (IRM)Management (IRM)

35

Administrative information open to the public guaranteescitizens’ right to know and a variety of electronic participation tools

promote their active participationas well as protection of their personal information

2003 2007

Limited participation

Passive and limited

Limited self-control

Participation anddeliberation in policy-making

Active and wide

Enhanced level of self-control

Electronic participation

Disclosure of administrative

information

Privacy protection


True Popular SovereigntyTrue Popular Sovereignty

36

e-Government Directionse-Government Directions

Paper document

Department-based procedure

Electronic document

Service flow-based procedureADMINISTRATIVE ADMINISTRATIVE

PROCEDURE PROCEDURE REFORMREFORM

ADMINISTRATIVE ADMINISTRATIVE PROCEDURE PROCEDURE

REFORMREFORM

Departmental visit Face-to-face process

Limited participation

One-stop service No visit but online handling

Expanded online participation

CIVIL CIVIL SERVICES SERVICES REFORMREFORM

CIVIL CIVIL SERVICES SERVICES REFORMREFORM

Departmental, functional management

Departmental standard

Government-wide integrated management

Common standard and interoperability

INFORMATION INFORMATION RESOURCE RESOURCE

MANAGEMENT MANAGEMENT REFORMREFORM

INFORMATION INFORMATION RESOURCE RESOURCE

MANAGEMENT MANAGEMENT REFORMREFORM

37

31 e-Government Projects31 e-Government Projects

Government Information Technology Center

Enhancement of e-Government Network

Application of Government-wide ITA

Specialization of IT Manpower and Organizations

Legal Reform

Electronic Document Process

Government Business Management System

Expanded Sharing of Administrative Information

Consolidated Criminal Justice System

Expanded Online Citizen Participation

11 Key 11 Key InitiativesInitiatives11 Key 11 Key InitiativesInitiatives

Integrated Financial Information of Central and Local GovernmentInformatization of Foreign Affairs and TradeLocal e-GovernmentE-AuditingE-AssemblyIntegrated HR Administration

Enhanced Online Civil Service Integration & Enhancement of Construction, Land RegistryIntegrated National Welfare ServiceIntegrated Food & Drug Information Service

20 projects 20 projects proposed to proposed to MinistriesMinistries

20 projects 20 projects proposed to proposed to MinistriesMinistries

Integrated Hiring/Employment Information ServiceOnline Administrative Court ServiceOne-Stop Service for Business SupportIntegrated National Logistics Information ServiceE-Trade ServiceIntegrated Service for National Safety ManagementEnhancement of Comprehensive Tax ServiceIntegrated Support Service for ForeignersSupport for Exporting e-Government SolutionsBuilding Information Security System

38

V. Implementation Strategies:Unknown Stories

V. Implementation Strategies:Unknown Stories

39

40

▣▣ Clarification of shared vision and goalsClarification of shared vision and goals

ㅇ Government for the people: internal efficiency and services to citizens.

ㅇ Government of the people: government information opening, clarifying

information ownership including privacy and government credentials.

▣▣ Recognizing e-Gov as business reform, not as IT projectsRecognizing e-Gov as business reform, not as IT projects

ㅇ Enhancing reform agents’ awareness of IT and information society.

ㅇ Perceiving e-government, not as mere IT projects, but as reform agenda

causing changes in legal and institutional arrangements, business processes,

and services to citizens.

ㅇ Pursuing BPR causing, not decorative, but actual and feasible changes.

ㅇ Preventing ostentatious introduction of emerging technology which is not

enough verified in the market.

1. For What? Vision and Awareness

41

The 1The 1stst e-Government e-Government PlanPlan

Back Office (Inside) Front Office (Outside)

• Efficiency of Administrative Management• Rationalization of Decision-Making

• Better Government Services

Internet

Government Agencies

42

The 2The 2nd nd e-Government e-Government PlanPlan

Back Office:e-Management

Human Resources

Business Process

ICT

E-Gov

43

Linking e-Gov to Gov Innovation

Maturity of e-Gov

Maturity of Gov Reform

Inter-agencyIntegration

Informatizationwithin agency

Computerizationwithin office

PaperworkReductions

Process Innovation

BusinessRestructuring

LocalizedLocalizedexploitationsexploitations

BusinessBusinessImprovementsImprovements

Business processBusiness processreengineeringreengineering

SeamlessSeamlessintegrationintegration

Network reformation Network reformation among sectorsamong sectors

InternalInternalintegrationintegration

44

▣▣ Creating proper institutional arrangementsCreating proper institutional arrangements Integrating e-government and innovation into single framework.

Establishing proper roles of presidential committee, government agencies (administration, budget, IT), and public bodies.

Establishing proper roles of government officials (line and staff, IT office and policy in general), and private-sector specialists.

▣▣ Improving government structure and operationsImproving government structure and operations Overcoming sectionalism (island of automation), and establishing cross-agency

collaboration.

Overcoming hierarchical dysfuctions and improper working practices.

▣▣ Strong Leadership and Driving ForceStrong Leadership and Driving Force President’s consistent concern and strong assistance

The Role of The Presidential e-Government Committee (2001.1)

2. By Whom? Institutional Arrangements

45

▣▣“Selection and Concentration” Cross-agency project to maximize the effects and results

▣▣“ Dual Implementation Strategy” System development by individual agency; Assistance from the committee

▣▣“ Elimination of Common Bottleneck” Focus on common problems of cross-agency including connection,

technical assistance, budget distribution, etc. Cooperation of agencies concerned

▣▣“ Systemic Monitoring & Check” Periodically check progress, maintenance, encouragement, etc.

▣▣“ Budget First!!” In early stage, focus on securing budget; later focus on revision of related

law

3. How?

VI. Future DirectionsVI. Future Directions

46

Provide high-quality government services anytime anywhere

Enhance the corporate competitiveness toward

the global top level

Provision of More Responsive,Efficient, and Citizen-Focused Services

Integrated Work Process Platform

Performance Management

ProcessManageme

nt

Knowledge Sharing

Information Disclosure

Integrated Policy DB

Integrated Space

DB

Medical, Education, Organization, etc.

PublicOrganization

FinancialInstitution

Various Channels for the ServiceInformation Sharing Platform

Computing & Info. Resources Center

E-Government Architecture (EGA)

Security System Authentication

system

Shared Service

Extensive Interface across relevant

Organization

Individual Business Society

Provide a secure & convenient living

environment

GovernmentAgency

[As-Is] [To-be]

Government-oriented Service

Local exploitation of IT for

government businesses

▶

Fragmented ServiceFragmented Service

▶

Electronic ServiceElectronic Service

Seamless ServiceSeamless Service

Ubiquitous ServiceUbiquitous Service

Online collaboration among

government agencies

Fully integrated business process

▶

▶

Internet-based, fragmented service

channels

Interactive and Transactional e-

Service

▶ Service using portable electronic

devices

Customized and intelligent

services

▶

▶▶

48

Thank You Thank You

49

Appendix: High Priority Projects Appendix: High Priority Projects

50

Policy information sharing and efficient decision-making

Recording and management of various opinions proposed in policy-making process

Establishment of Government Business Management System (by December 2005)

MoGAHA first adopted the system since July 2005 and the system will be expanded to use in all ministries by 2007

Government Document Management System

Appendix - High Priority Project Appendix - High Priority Project

Government Business Management SystemGovernment Business Management System

Businesses and performances are systematically managed at all times by interconnecting government functions and ministerial business activities

Government BusinessGovernment Business Management SystemManagement System

Performance

Document management

Project management

※ ※ MoGAHA: Ministry of Government Administration and Home AffairsMoGAHA: Ministry of Government Administration and Home Affairs


Expanded Sharing of Administrative InformationExpanded Sharing of Administrative Information

Administrative entities can share and reuse information owned by the government without requiring submission of excessive documents for filing civil petitions and applications

The Administrative Information Sharing Program

is planned to be expanded to all public agencies by

2006 and to some financial and private organizations

by 2007

Out of 74 kinds of administrative information - residence and family registration, 65 kinds have already been shared in the form of databases

※ ※ 24 kinds are currently shared through G4C system -> 24 kinds are currently shared through G4C system -> will increase up to 39 kinds by 2006will increase up to 39 kinds by 2006

Efficient, fair, and transparent criminal justice system has been establishedEfficient, fair, and transparent criminal justice system has been established - Information sharing system among entities concerned in procedures like investigation, prosecution,

trials, law enforcement

Special judicial police entities

Other entities related

Efficient, fair, TransparentEfficient, fair, TransparentCriminal JusticeCriminal Justice

Efficient, fair, TransparentEfficient, fair, TransparentCriminal JusticeCriminal Justice

Master Plan July 2005, e-criminal justice system infrastructure by 2006,Master Plan July 2005, e-criminal justice system infrastructure by 2006, integrated civil service channel by 2007integrated civil service channel by 2007Master Plan July 2005, e-criminal justice system infrastructure by 2006,Master Plan July 2005, e-criminal justice system infrastructure by 2006, integrated civil service channel by 2007integrated civil service channel by 2007

e-Criminal prosecution procedure & information sharing

Enhanced criminal justice network with connection to finance and customs network

Advanced criminal justice network

Judiciary procedure system and certificate issuance system established

One-stop civil service

Case records of Police, Customs, and Tax Offices, dispatching, prosecutors’ records all interconnected

Trial records of court of justice, punishment records of Ministry of Justice consolidated and interconnected


Consolidated Criminal Justice SystemConsolidated Criminal Justice System

경 찰 검 찰 법 원 법무부National Police Agency

Supreme Public Prosecutors’ Office

Court of JusticeMinistry of Justice


Expanded Online Citizen ParticipationExpanded Online Citizen Participation

Online citizen participation can be Online citizen participation can be expanded by adopting an electronic forum, expanded by adopting an electronic forum, electronic voting, etc.electronic voting, etc.

Online citizen participation can be Online citizen participation can be expanded by adopting an electronic forum, expanded by adopting an electronic forum, electronic voting, etc.electronic voting, etc.

Administrative information and processes open online via Internet (since Aug. 2005)

Online citizen participatory portal established (July 2005) and channels unified for citizen petition and proposals

Electronic voting and election system established (Sept. 2005) and to be applied in general election (2008)


Government Information Technology CenterGovernment Information Technology Center

Seamless & flawless operation

Enhanced capability of infringement management

Dual system for natural disaster relief

HR with expertise

Government Information Technology

Center

Center 1 will accommodate 24 agencies by 2005Center 2 will accommodate 23 agencies by 2006

Separately managed information systems are consolidated by establishingtwo Government Information Technology Centers, as real-time interchangeable

dual backup services


Enhancement e-Government NetworkEnhancement e-Government Network

New technologies constantly developed

- M-Gov, T-Gov, VPN, VoIP, etc.

All communication demands from government entities embraced within the Network

Security enhanced through separation of business traffic and internet traffic

Service Level Agreement adopted

Utilizing facilities of service providers, exclusive e-Gov network is established to guarantee quality of ICT services

Application of ITA supports planning and managing of overall businesses of organizations and IT in a systematic and integrated way

Institutional infrastructure building

ITA adoption and promotion

Development of ITA reference models and guidelines

• Mandatory ITA adoption by public entities

• Foundation-building for supporting ITA adoption

• Establishment of government-wideITA reference model/guideline,standard development, application,and evaluation

Gradual expansion

ITA training program• Fostering IT architects• Enhancement of ITA capability

in public sector

• Ministries /public agencies

ITA pilot projects launched

• 3~4 ministries including MIC

ITA Forum• Participation of ITA-related

industry, academy, research institutions

Institution of ITA adoption law


Application of Government-wide ITAApplication of Government-wide ITA

e-Government and security-related legal reform

Reform of offline laws

Improvement of informationsecurity and institutions

Legal consolidation of e-Gov infrastructure-related laws

Transforming offline-based laws such as residence

registration law to online-based

Legislation of Act on Protection of Personal Information Supported (2005)

Laws on e-Gov projects and operation consolidated

Supervisory institution for personal information protection newly established

Adoption of e-Gov performance evaluation system


Legal ReformLegal Reform

Documents

Theme 3: Korean Efforts for e-Government Theme 3: Korean Efforts for e-Government Prof. Jin-Wan Seo, Ph.D. Former Member of the Presidential e-Government