The Technologies and Connectivity You Need to Drive Guest ......Leveraging Technology to Deliver an Exceptional Guest Experience 4 WI-FI 101 Reliable WiFi Connectivity: The Technology

The Technologies and Connectivity You Need to Drive Guest Satisfaction

Winter 2020

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INDEXINDEXWhat’s inside

INTRODUCTIONLeveraging Technology to Deliver an Exceptional Guest Experience 4

WI-FI 101Reliable WiFi Connectivity: The Technology You Need Now 5

ENGAGED GUESTSThe New Model of Connectivity Required 6 - 7

HSIA TERMINOLOGYQuick Reference HSIA Terminology Guide 8 - 9

BRAND STANDARDS - GENERAL HSIA REQUIREMENTS100.04.01 General HSIA Requirements 10 - 13

MANAGED NETWORK SERVICESWhy You Need a Managed Network Services Provider 14 - 15

What to Look for in a Managed Network Services Provider 16

BRAND STANDARDS - TELEVISIONS700.05.01 Guestroom Television Requirements 17

COMMERCIAL TELEVISIONSConsumer vs. Commercial TVs for the Hotel Room? 18 - 19

CONTENT MANAGEMENTOptimize Operations While Providing A Personalized Stay for Your Guests 20 - 21

SUPPLIER DIRECTORYTechnology Supplier Directory 22 - 23

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All products and services are provided by the listed suppliers and not Wyndham Hotels & Resorts (WH&R) or its subsidiaries. Neither WH&R nor its subsidiaries are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed supplier’s website to which the advertisement provides a link or a reference. Please refer to the applicable brand specifications for your property prior to purchasing products.



How do we measure it?

Guest reviews and occupancy rates, to name a few. In the age of TripAdvisor, WynReview, travel blogs and other social media platforms, it’s easier than ever for guests to share both their satisfaction — and frustration — with their travel and hotel experiences.

Your factor in keeping guests delighted?

Our ability to meet their growing need for engagement and connectivity; providing seamless, secure access to their business and personal content from any device they bring through the door. To address their expectations, we have established general high-speed internet access requirements for each hotel brand. You can find the latest standards updates on the Brand Standard portal.

Making it easy for guests to connect and maintain wireless connectivity is no longer a nice to have – it is a critical amenity in our ever-connected world. Strategic Sourcing has negotiated competitive agreements with both Internet Service Providers (ISPs) and High-Speed Internet Access (HSIA) providers to help keep your guests connected and coming back.

Read on to learn more about wireless technology terminology, trends and the suppliers that can assist you in delivering an exceptional guest experience every time.

Get up to speed on the latest HSIA terms on page 8-9.

Guest satisfaction. It fuels our business. It creates more business. It remains a strategic priority for Wyndham Hotels & Resorts.

INTRODUCTION

Leveraging technology to deliver an exceptional guest experience

4 | [email protected] | WHRSourcing.com




High Speed Internet Access (HSIA) Providers

HSIA providers provide and install the network hardware that make high-speed internet access possible. These include Air2Data High Speed Wireless, Cloud5 Communications, DCI – Design Communications LLC, Deep Blue Communiations, Intello Technologies, ITG Networks, Safety NetAccess and Thinix.

Internet Service Provider (ISP)

ISPs provide software and services that allow hotels and guests to access and use the internet. They deliver the “speeds and feeds” critical to delivering dependable wireless connectivity. Examples include Comcast, AT&T and Century Link. They can also take the form of ISP services agents, like TeleDomani, that negotiate service contracts with all providers and provide post-implementation support. Internet service providers may be organized in various forms, such ascommercial, community-owned, non-profit, or otherwise privately owned.

Hotel Entertainment Service Provider

Powered by Wi-Fi, these providers help deliver the quality of guestroom entertainment you offer. This category covers both the technology – like Samsung and LG – as well as the services that provide television, movie, video and interactive content such as DirecTV, HBO and SHOWTIME.

In Pursuit of Reliable Connectivity

Study-after-study shows the quality of the wireless connectivity hotels offer continues to rank high on guests’ must-have list. In a recent study by HBO, 86 percent of guests reported using hotel Wi-Fi and 78 percent rate it as the most important hotel entertainment service. That said, 71 percent of guests who stream content have recurring problems with hotel Wi-Fi connections. And unhappy guests can lead to negative guest satisfaction scores and reviews.

To help you meet this critical guest requirement, Strategic Sourcing continues to evaluate supplier options and negotiate competitive agreements. You’ll find all your options in this guide and online at WHRSourcing.com.

Navigating the wireless provider landscape can be a challenging proposition. To better understand the suppliers for specific technology and services, check out this quick overview provided by Strategic Sourcing:



WIFI 101

Reliable WiFi connectivity: the technology you need now

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1 http://www.cio.com/article/2391873/networking/connected devices-to-outnumber-humans-6-to-1-by-2020.html

2 Graham, C. (2014, July 23).Study: Why Customers Participate in Loyalty Programs


In hospitality, the concept of guest engagement isn’t new, but has changed dramatically over the last decade. Today, it’s all about the quality of the connectivity you provide and empowering guests to interact with your hotels in new and meaningful ways. Ultimately, the experience you deliver means everything.

“From guest engagement and entertainment to internal operations and hotel services, Wi-Fi enabled devices can take hotels and their guests from check-in to check-out and everything in between,” notes Deep Blue Communication’s Rachel Feurer. “By understanding what applications are on the horizon, what can be done with the right technology and with an eye toward the future of Wi-Fi, hotels can help increase RevPAR by optimizing operations, increasing can use their mobile devices to:

In its most basic form, empowering new levels of engagement requires reliable Wi-Fi connectivity, a smartphone or other mobile device and a loyalty/ rewards application interface. However, given connected devices will outnumber connected people six to one by 2020, it could impact any number of channels in the near future. Connected guests make for happy guests and are more likely to come back and tell others about their experience. Here’s a look at the trends defining hospitality mobile engagement strategies and tips to operationalize them.

In Pursuit of Reliable Connectivity

With guest expectations for almost constant connectivity growing, ongoing investments in Wi- Fi infrastructure is critical. However, some guest reviews and ratings reveal it remains an issue for many resorts. Getting this right is a fundamental step towards achieving new standards of guest engagement and meeting guests’ minimum expectations. Guests expect a connected experience that is as good as or even better than what they enjoy at home, so they can use their mobile devices to:

• Check email, access corporate and social networks

• Make service requests such as early room cleaning or late check-out

• Make mobile payments at shops or restaurants

• Stream content from TV, movie, or music providers

The traditional focus for enabling high-speed connectivity has centered around the guestroom, with enough secure bandwidth to check and send emails, join online meetings and log-in and post on social networks. However, those boundaries are rapidly expanding to hotel restaurants, public spaces and even poolside.

The new model of connectivity required

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Connect yourself to the latest brand standards starting on page 10.


ENGAGED GUESTS

BYOD Becoming BYOC

Guests are bringing their own devices (BYOD) into hotels seamlessly and securely connect with your networks. But what they want even more than that is access to their own streaming content (BYOC) – such as Netflix movies, Hulu programming, Spotify playlists, Apple TV – on those devices. And that requires a scalable network that’s fine-tuned to accommodate increased demand.

Since most hotels don’t have wireless experts on staff, they often rely on service providers for connectivity, set bandwidth requirements and to handle guest troubleshooting calls. The quality and manageability of your WLAN will require a more dedicated focus by resort staff. With guest connectivity both a top complaint and defining priority, more General Managers may see their compensation tied to their network performance and guest satisfaction scores.

Increased Demand for Automated, Self-directed Services

Ongoing guest engagement is driven in large part by smartphone loyalty apps. Today, they provide a valuable interface to capture and track guest preferences, book reservations and earn rewards.

The new breed of traveler wants the convenience of booking a room instantly using their smartphones. They like being able to make last-minute reservations from locations such as airports, airplanes or taxis. And they find that automated kiosks in locations ranging from airports to lobbies offer faster, easier check-in. Many also want to use their smartphones as room and minibar keys.

Getting More Engaged

The benefits of adopting a mobile engagement strategy are far reaching. Not only will investing in the right solution help enhance the guest experience, improve satisfaction scores and staff effectiveness, but it can also help increase occupancy rates and revenues whie building brand equity. Imagine how customer service would improve when the right associate responds instantly to a guest’s request for assistance. Reliable connectivity makes new levels of guest engagement possible. Is your network ready?




Sources: http://whatismyipaddress.com/isp | https://www.techterms.com/ | http://www.dictionary.com/browse/ispAll products and services are provided by Safety NetAccess and not Wyndham Hotels & Resorts (WH&R) or its affiliates. Neither WH&R nor its affiliates are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed supplier’s website to which the advertisement provides a link or a reference. Please refer to the applicable brand standards for your property prior to purchasing products.


HSIA TERMINOLOGY Brought to you by Safety NetAccess®

An Internet Service Provider (ISP) is the industry term for the company that is able to provide you with access to the Internet (via Dial-up, Broadband, DSL and now Cable). If you hear someone talking about the Internet and they mention their “provider,” they’re usually talking about their ISP.

In the 1990s, there were three types of ISPs: dial-up services, high-speed Internet (also referred to as “broadband”) offered by cable companies, and Digital Subscribers Line (DSL) offered by phone companies. By 2013, dial-up services were rare (even though they were cheap), because they were very slow...and the other ISP options were typically readily available and much, much faster.

Two of the leading DSL ISPs have been Verizon and AT&T. Since 2013, DSL has been on the decline, while cable-based ISPs, like Comcast and Time Warner, have been growing. Here at Wyndham Hotels & Resorts , hotels are required to use a business grade ISP. Look up TeleDomani Inc. to review the full line up of ISP options that might be available for your specific location at http://teledomani.com/providers/.

Internet Service Providers (ISPs) are required to provide your hotel with a minimum bandwidth level, measured in Megabits per Second (Mbps). Refer to your Brand Standards to identify your Brand’s minimum bandwidth requirement.

A gateway is a hardware device that acts as a “gate” between two networks (for example your ISP’s network feed into your hotel and your hotel’s own internal network). It may be a router, firewall, server, or other device that enables traffic to flow in and out of the network.

Decibels (dBm) is a measurement of signal strength. The industry standard for a robust wireless connection is a signal strength of -65dBm. The closer the number to zero, the stronger the signal is: -55dBm is better than –75dBm.

Megabytes (MB) are often used to measure the size of large files. For example, a high resolution JPEG image file might range in size from one to five MB. Uncompressed raw images from a digital camera may be 10 to 50 .

Gigabytes (GB) are often used to measure storage capacity. For example, a standard DVD can hold 4.7 GB of data and a hard drive may have a storage capacity of 750 GB. One GB is equal to 1,000 MB.

Megabits (Mb) are commonly used to measure high-speed or “broadband” Internet connections. For example, an ISP may offer cable modem Internet access with download speeds up to 60 megabits per second (Mbps ) and upload speeds up to 10 Mbps.

Megabits per second (Mbps) is used to measure data transfer speeds of high bandwidth connections, such as Ethernet and cable modems.

Gigabits per second (Gbps) is commonly used to measure data transfer speeds between hardware devices. Modern hardware interfaces can now transfer data over one Gbps, which makes Gbps a necessary unit of measurement.

Gigahertz (GHz) is the measurement of the frequency bands used in wireless networking - 2.4 GHz and 5 GHz. At the same signal strength, a 5 GHz network can carry significantly more data than a 2.4 GHz network while causing much less interference and is now the industry standard. However the range of a 5 GHz access point is often shorter and more prone to propagation loss through obstacles.

Category 5, 5e, and 6 cable is a standardized twisted pair cable for Ethernet and other network physical layers that is backward compatible with the Category 5/5e and Category 3 cable standards.

ISP

Bandwidth

Gateway

dBm

MB

GB

Mb

Mbps

Gbps

GHz

CAT5, CAT5e, CAT6

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802.11ac (also called 5G Wi-Fi) is the fifth generation of Wi-Fi technology, standardized by the Institute of Electrical and Electronic Engineers (IEEE). It is an evolution of the previous standard, 802.11n, that provides greater bandwidth and more simultaneous spatial streams (separately encoded data signals). 802.11ac operates exclusively on a 5 GHz frequency band. This prevents interference with common 2.4 GHz devices, such as cordless phones, baby monitors, and older wireless routers. Computers and mobile devices that support 802.11ac will benefit from the 5 GHz bandwidth.

In a wireless local area network (WLAN), an access point is a station that transmits and receives data (sometimes referred to as a transceiver). An access point connects users to other users within the network and can also serve as the point of interconnection between the WLAN and a fixed wire network. Each access point can serve multiple users within a defined network area; as people move beyond the range of one access point, they are automatically handed over to the next one. A small WLAN may only require a single access point; the number required increases as a function of the number of network users and the physical size of the network.

Short for main distribution frame (MDF) and intermediate distribution frame (IDF), these are rooms with an equipment rack that interconnects and manages the telecommunications wiring between itself and any number of IDFs. While there can be multiple IDFs, which connect internal lines to the MDF, there is only one MDF that connects private or public lines coming into a building with the internal network. Smaller properties may only have an MDF that serves both functions.

A switch is used to network multiple devices together in a quick and efficient way by passing data in one port and out another. HSIA networks typically use switches with 8, 24, or 48 ports. These ports can connect to access points, computers, internet routers, and other switches. All of these devices on the network need to be connected to a switch before they can be useful.

A wireless local area network (LAN), WLAN (wireless local area network) or LAWN (local area wireless network) is a network which a mobile user can connect through a wireless (radio) connection. The IEEE 802.11 group of standards specify the technologies for wireless LANs. 802.11 standards use the Ethernet protocol and CSMA/CA (carrier sense multiple access with collision avoidance) for path sharing and include an encryption method, the Wired Equivalent Privacy algorithm.

802.11ac (Wave

Dual-band)

Access Point

MDF and IDF

Switch

Wireless LAN


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The below listed standards are only applicable to the following Brands; Dolce Hotels and Resorts® by Wyndham, Wyndham® and Wyndham Grand®.

100.04.01 GENERAL HSIA REQUIREMENTS REQUIRED TO MEET BRAND STANDARDS


DESCRIPTION SUPPLIER

1. General high speed internet access requirements are as follows:

Wi-Fi must be installed and available in all guestrooms/suites. Contact TeleDomani or a High Speed Internet Access (HSIA) Supplier.

A minimum Wi-Fi usage density of three devices per guest and double occupancy is required for all guestrooms.

In resort hotels, six devices per room is required.

Bandwidth available from each access point must be a minimum of 50Mbps.

1 Gigabit network switches are required for all access points.

2. For wired and wireless solutions, all hotels must have their ISP providing the following hotel bandwidth:

A minimum of 100Mb speed for all wired and wireless guestroom connections for the first 200 guestrooms.

Contact TeleDomani or a High Speed Internet Access (HSIA) Supplier.

A minimum of 200Mb speed for all wired and wireless guestroom connections for 201- 350 guestrooms.A minimum of 300-500Mb speed for all wired and wireless guestroom connections for 351 - 750 guestrooms.A minimum of 500Mb -1Gb speed for all wired and wireless guest room connections for 751+ guestrooms.


Hotels with a large amount of meeting space are required to scale their Internet Service to the appropriate business levels.

Where wired connectivity is present, an approved in-room pull through cable device must be present in each guestroom.

Charging for basic HSIA access in guestrooms is strictly prohibited.

3. Wi-Fi internet access must be installed in the lobby, prominent guest dining areas, lounge and bar, fitness center and business center. Internet access requirements for public space are as follows:

A minimum combined internet connection speed of 50Mbps download for public space and meeting rooms is required.

Contact a High SpeedInternet Access (HSIA) Supplier.

Wired and wireless HSIA must be installed and offered complimentary in the business center/business services area.

Wired and Wi-Fi internet access must be available in all meeting rooms.See Meeting Room High Speed Internet Access 500.02.08 for further meeting room access requirements.

4. For any hotel opening on or after September 1, 2016, the use of Wyndham Hotels & Resorts® approved internet suppliers is required for support, equipment and installation. For existing hotels, failure to maintain compliance for internet requirements in the following two areas will result in the requirement to use approved internet suppliers:

HSIA landing page, including terms and condition, must maintain the Dolce Hotels and Resorts® by Wyndham, Wyndham® or Wyndham Grand® identity or contain approved Wyndham Rewards-related content provided via approved distribution channels. (see HSIA Business Requirements Standard 100.04.02 for further detail)


All hotels must provide a professional toll free guest support solution for all guests using the HSIA solution (see HSIA Hardware and Technology Feature Requirements 100.04.04 for further detail).

Please refer to the Brand Standards website for complete details about your specific brand’s standards prior to purchasing product.

BRAND STANDARDS

Learn more from Wyndham Hotels & Resorts’ hospitality industry experts. Refer to our supplier directory on page 22.

SUPPLIER INFO



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2. For wired and wireless solutions, all hotels must have their ISP providing the following hotel bandwidth:

A minimum of 100Mb speed for all wired and wireless guestroom connections for the first 200 guestrooms.


For wireless and wired solutions, all hotels must provide a minimum of 200 Mb for greater than 200 rooms.

Hotels with a large amount of meeting space are required to scale their Internet Service to the appropriate business levels.

Where wired connectivity is present, an approved in-room pull through cable device must be present in each guestroom.

Charging for basic HSIA access in guestrooms is strictly prohibited.

DESCRIPTION SUPPLIER1. General

high speed internet access requirements are as follows:

Wi-Fi must be installed and available in all guestrooms/suites. Contact TeleDomani or a High Speed Internet Access (HSIA) Supplier.

A minimum Wi-Fi usage density of three devices per guest and double occupancy is required for all guestrooms.Bandwidth available from each access point must be a minimum of 50Mbps.


3. Wi-Fi internet access must be installed in the lobby, prominent guest dining areas, lounge and bar, fitness center and business center. Internet access requirements for public space are as follows:

A minimum combined internet connection speed of 50Mbps download for public space and meeting rooms is required.


Wired and wireless HSIA must be installed and offered complimentary in the business center/business services area.

Wired and Wi-Fi internet access must be available in all meeting rooms.

See Meeting Room High Speed Internet Access 500.02.08 for further meeting room access requirements.

4. For any hotel opening on or after September 1, 2016, the use of Hotel Group approved internet suppliers is required for support, equipment and installation. For existing hotels, failure to maintain compliance for internet requirements in the following two areas will result in the requirement to use approved internet suppliers:

HSIA landing page, including terms and condition, must maintain the TRYP by Wyndham® or Wyndham Garden® identity or contain approved Wyndham Rewards-related content provided via approved distribution channels. (see HSIA Business Requirements Standard 100.04.02 for further detail)


All hotels must provide a professional toll free guest support solution for all guests using the HSIA solution (see HSIA Hardware and Technology Feature Requirements 100.04.04 for further detail).

Please refer to the Brand Standards website for complete details about your specific Brand’s standards prior to purchasing product.


SUPPLIER INFO

The below listed standards are only applicable to the following Brands: TRYP by Wyndham® and Wyndham Garden®.

BRAND STANDARDS100.04.01 GENERAL HSIA REQUIREMENTS REQUIRED TO MEET BRAND STANDARDS




1. GENERAL REQUIREMENTS

Wi-Fi must be installed and offered complimentary in all guestrooms/suites, lobby, business center, meeting room space and public areas.


Guests and meeting attendees must have a consistent HSIA experience throughout the entire hotel.

An enterprise class (business-grade) Internet Service Provider (ISP) connection and High-Speed Internet Access (HSIA) provider network with internet circuits and gateways must

2. BANDWIDTH Bandwidth requirements from the Internet Service Provider (ISP) into the hotel are at least a minimum of: 100 Mbps for Ramada Worldwide® by Wyndham, Trademark Collection® by Wyndham and Wingate by Wyndham®; 50 Mbps for Baymont® by Wyndham, Days Inn® by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, Microtel by Wyndham®, Super 8® by Wyndham, and Travelodge® by Wyndham.


An enterprise class (business-grade) ISP router must be used that is capable of managing the available ISP bandwidth.

Adjustments to your ISP’s bandwidth may be required to meet customer demands.

The below listed standards are only applicable to the following brands: Baymont® by Wyndham, Days Inn® by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, Microtel by Wyndham®, Ramada® by Wyndham, Super 8® by Wyndham, Trademark® Collection by Wyndham, Travelodge® by Wyndham and Wingate by Wyndham®.


1. GENERAL REQUIREMENTS

Wi-Fi must be installed and offered complimentary in all guestrooms/suites, lobby, business center, meeting room space and public areas.


Guests and meeting attendees must have a consistent HSIA experience throughout the entire hotel.

An enterprise class (business-grade) Internet Service Provider (ISP) connection and High-Speed Internet Access (HSIA) provider network with internet circuits and gateways must be used. No residential solutions are acceptable.

2. BANDWIDTH Bandwidth requirements from the Internet Service Provider (ISP) into the hotel are at least a minimum of: 100 Mbps for Ramada® by Wyndham, The Trademark® Collection® by Wyndham, and Wingate by Wyndham®; and 50 Mbps for Baymont® by Wyndham, Days Inn® by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, Microtel by Wyndham®, Super 8® by Wyndham and Travelodge® by Wyndham.


An enterprise class (business-grade) ISP router must be used that is capable of managing the available ISP bandwidth.

Adjustments to your ISP’s bandwidth may be required to meet customer demands.

3. GATEWAY An enterprise class (business-grade) Internet gateway must be used. Contact a High Speed Internet Access (HSIA) Supplier.

Back-office networks must be separated from the guest networks. Please work with HSIA provider to meet this requirement.

The Gateway must provide Internet bandwidth optimization that includes features such as real-time monitoring, policy-based shaping, policy recommendations, and reporting.

The Gateway should allocate a minimum cap of 3 Mbps downloads speed and 1 Mbps upload speed per device. These limits are set by your HSIA provider.

Public areas and meeting space requirements are as follows: Public areas, including the meeting rooms, business center, lobby, and fitness center should allocate a minimum cap of 1 Mbps download/upload speed per device. These limits should be set by your HSIA provider. The business center and each meeting room must each have a wired Ethernet port available for guests. The public areas, such as meeting spaces, must be set up in different “wireless zones” from your guestrooms to prevent roaming from the public Wi-Fi to the guestroom Wi-Fi. See Meeting Room High-Speed Internet Access Brand Standard #500.02.08 for further meeting room access requirements




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ACCESS POINTS All switches must be managed with a minimum of 10/100 ports and a 1 Gigabit uplink port for the network backbone.


All Ethernet switches must be managed switches.

For existing hotels, the re-use of existing Ethernet cabling is acceptable if that cabling is at least CAT5 or CAT5e. For a new construction hotel opening on or after July 1, 2017, the use of CAT6 cabling is required.

At a minimum, all hotels must use 802.11ac Wave1 dual-band access points for wireless connectivity in both guestrooms and public areas (including meeting space).

For wired solutions (guestrooms, meeting rooms, and business center), all hotels must provide a minimum cable rating of 100Mb. The wired access must be a plug-and-play solution.



4. ACCESS POINTS All switches must be managed with a minimum of 10/100 ports and a 1 Gigabit uplink port for the network backbone.

Contact a High Speed Internet Access (HSIA) Supplier.





The below listed standards are only applicable to the following brands: Baymont® by Wyndham, Days Inn® by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, Microtel by Wyndham®, Ramada by Wyndham®, Super 8® by Wyndham, Trademark® Collection by Wyndham, Travelodge® by Wyndham and Wingate by Wyndham®.


5. GUEST EXPERIENCE All switch ports must use port segregation or an equivalent feature and wireless access points must use client isolation to restrict devices from seeing other devices on the network.


As part of the installation, a site survey must be done by the HSIA provider to ensure that all guestrooms, public areas, and meeting space have a minimal signal strength of -65db.

For any property opening on or after September 1, 2016, the use of an approved HSIA provider is required for HSIA support, guest network equipment, and installation.

For existing hotels, as of December 15, 2017, failure to maintain compliance with internet requirements in the following areas will result in the requirement to use an approved ISP and/or HSIA provider:

* HSIA landing page, including terms and condition, must maintain your specific Brand’s identity or contain approved Wyndham Rewards(R) related content provided via approved distribution channels.

* Bandwidth requirements from the Internet Service Provider (ISP) into the hotel are at least a minimum of: 100 Mbps for Ramada Worldwide® by Wyndham, Trademark Collection® by Wyndham, and Wingate by Wyndham®; 50 Mbps for Baymont® by Wyndham, Days Inn®by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson by Wyndham®, Microtel by Wyndham®, Super 8® by Wyndham, and Travelodge® by Wyndham.

* All hotels must provide a professional high-speed guest support solution for all guests using the HSIA. The support solution must be available twenty-four (24) hours a day and seven (7) days a week, either by a professional toll-free solution or the hotel must maintain fully-trained staff with access to the technical equipment on site.

* Per standard 700.07.02, a Wi-Fi Instruction Card explaining the free Wi-Fi along with the 24-hour help number is provided in each guestroom.



ACCESS POINTS All switches must be managed with a minimum of 10/100 ports and a 1 Gigabit uplink port for the network backbone.







4. ACCESS POINTS All switches must be managed with a minimum of 10/100 ports and a 1 Gigabit uplink port for the network backbone.








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Why You Need a Managed Network Services Provider

From guest services and operations to conference space and poolside dining, the need for a complex, connected and dependable network is critical to the success of any hotel. But without the proper planning, installation and maintenance, your network may be underperforming and not capable of handling the demand that is increasing exponentially by the day.

How Has Technology Advanced in the Hospitality MarketNetworks are no longer used only for pay-per-view movies, phone service and wired computer connections. These days, guests check-in and expect seamless services from the minute they enter the property to check-out - and everywhere and every minute in between. Not only do business travelers come armed with an average of three wireless devices, but now leisure and family travelers are well-equipped with smartphones, tablets, eReaders and wearables as well. People want to stream games, shows and movies while wearing a personal fitness device and accessing social media. All at the same time. Multiply this by hundreds of guests and we begin to see where our networks can fail, and where suddenly a bad connection becomes one negative review after another. Excellent connectivity for all technologies is no longer an option - it is a requirement.

But it isn’t just the hotel guests who need reliable connections. Hotel owners and managers are utilizing devices and Location Based Services (LBS) to increase revenues and reward guests with loyalty programs, targeted offers and personalized service - all delivered on a network to their inroom video service, smart phone, email account, social media and e-commerce sites. The back end systems that run hotels rely on

robust networks to keep business booming. For example, by connecting employees via handheld devices, managers can streamline communication so properties can optimize their daily operations and create efficiencies. New software and services are creating the opportunity for sales and guest interactions where none existed before. From security and operations to housekeeping and room service - each element of a guests’ stay and an employee’s day is touched in some way by technology.

How are Networks Advancing to Accommodate the GrowthIn the golden olden days of implementing cable TV or a simple phone or computer system, multiple networks were managed by disparate vendors without anyone really looking at the big picture. But there is a growing trend these days towards a more integrated model that enables properties to add new services and functionality in a more cost effective way. Unlike even a few years ago, the hospitality industry is being taxed with understanding and implementing all of the security, technology and network services required to accommodate the proliferation of connected devices.

But when new properties design a network from the ground up or an older property adds network services to accommodate every system in one unified network, the process can be labor intensive - particularly when managing multiple vendors with disparate and often competing technologies.

A growing trend to help achieve the best network with the least amount of cost and hassle is by administering all technology through managed network services. Managed network services providers streamline the


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entire process of networking, alleviating a great deal of stress and cost and researching the most efficient grouping of technologies and services to meet your budget and return the best ROI. They manage the overall network design, as well as the implementation of all of the cabling, infrastructure, technology vendors, service contracts, testing and ongoing support for all systems together. By helping you define your technology and network requirements and illustrating how they will work together, you can ensure your network can support current needs, as well as anticipate your growth needs for the next 10-15 years.

Without the help of managed network services, property owners and managers need to intimately understand the inner-workings of a full wired and wireless network, how every technology from the security system to the PMS to in-room entertainment will work, how they will access the network and the implications for performance, as well as deal with multiple vendors, service contracts and implementations. Even with a full IT staff, these responsibilities are taxing, expensive and overwhelming.

How do Managed Network Services Work? All of these disparate technology systems are interdependent and can all be negatively affected by infrastructure issues, installation delays and technical complications. Projects that are handled with managed network services benefit from working with a team that can see the bigger picture and coordinate the procedures, installations and testing of systems in terms of timing, scheduling and cost management. By providing a single point of contact for all communications with all stakeholders and by utilizing overall network and technology expertise, you now have a translator between each participant.

In the planning phase, certified project managers will help develop the overall network for a property, confirming all technology integrations and costs, scheduling installations and finding the solutions that will work together for the best result. With the expertise to evaluate building layout and construction materials to anticipate any installation difficulties, your network manager can oversee optimal access point placement to ensure consistent coverage and minimize interference.

In the delivery phase, a managed network team will work in conjunction with all vendors in order to incorporate each technology with a phased approach to eliminate timing delays and last minute changes. For example, by helping to onboard each vendor, scheduling services at the right time for the overall project, working at each stage to analyze traffic and optimize network resources you can ensure uptime and capacity requirements are met at every stage. All components like: network configurations, installations or upgrades, hardware and software implementations, security and PMS to integrated voice, data and HSIA implementations are managed simultaneously.

Having oversight of the entire network can also help mitigate internal conflicts and cost overruns by ensuring compatibility of all systems in advance, and testing network performance with each new service to confirm optimal performance and to make adjustments where necessary. Hotels can also rest assured that network specialists have the future in mind when designing and implementing a network by ensuring infrastructure is easily accessible for maintenance and repair, making it easier and more cost effective to add services - regardless of the vendor.

Continues on page 16

by Rachel Feurer, National Account Manager, DeepBlue Communications

UNDERSTAND THE GROWING IMPORTANCE OF WI-FI IN HOTELS



Rachel Feurer, National Account Manager for Deep Blue Communications, LLC, an international provider of converged Wi-Fi networks for hospitality, retail, and large entertainment venues.

? ? ?

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MANAGED NETWORK

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Why You Need a Managed Network Services Provider

As the pace of technology quickens and new devices are released each year, hotels can no longer rely on traditional network design to accommodate today’s technologies. Each

piece of the puzzle is critical to network security, redundancy, reliability and capacity. With the right collaboration, insight and planning, hotels can have the best network

for all the technologies, guests, employees and services that rely on it.

Rachel Feurer, National Account Manager for Deep Blue Communications, LLC, an international provider of converged Wi-Fi networks for hospitality, retail, and large entertainment venues.

It takes a great deal of organization to make sure your property opens on time with all of your technologies working together, the way they should. When looking for a managed network services provider, make sure you are working with a company who offers certified project managers. Certified project managers are professionals who can leverage experience with existing systems and infrastructure and can advise on the best way to integrate both for time and cost savings. They can also facilitate compliance with industry and brand standards. Look for a company that has the agility and flexibility to adapt to changes to improve the guest experience, but the focus to keep you within scope and on schedule. Your vendor should be able to manage all of your network

components and stakeholders for all 3rd party technology services, helping to anticipate issues, reduce costs and streamline all technology operations.

On top of all of that - one of the most important elements is IT services and support. With cloud-based technologies, skilled providers are able to monitor, analyze and fix network issues remotely in real time, ensuring smaller issues don’t become bigger headaches. With 24/7/365 help desk, ISP management, remote monitoring and support that includes all vendors on the network, owners and managers can reduce costs and simplify the upkeep and maintenance of complex systems.

? ? ?

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Continued from page 15




Learn more about Deep Blue Communications. For more details, call (844) 389-2718 email [email protected] or visit www.deepbluecommunications.com





DESCRIPTION ADDITIONAL INFORMATION

Howard Johnson® by Wyndham

Televisions are a minimum 32” flat panel, Pro:idiom, MPEG4, HD commercial grade and meet all Howard Johnson specifications for resolution, features and brand.

For all existing hotels, televisions should be upgraded with a 32” upon replacement, and all televisions must be upgraded no later than September 1, 2018.

Days Inn® by Wyndham, Ramada® by Wyndham, Super 8®, Travelodge®

Televisions are a minimum 32” flat panel, Pro:idiom, MPEG4, HD commercial grade and meet all Days Inn, Ramada, Super 8 or Travelodge specifications for resolution, features and brand.

Microtel by Wyndham® Televisions must be a minimum of 32” flat panel.

Baymont® by Wyndham Guest televisions must be a minimum 40” flat panel, Pro:idiom, MPEG4, HD commercial grade and meet all Baymont Inn and Suites specifications for resolution, features, and brand.

Existing hotels must comply with the upgraded television size by December, 31, 2022.

Hawthorn Suites® by Wyndham

Televisions are a minimum 40” flat panel, Pro:idiom, MPEG4, HD commercial grade and meet all Hawthorn Suites by Wyndham specifications for resolution, features and brand.

For all existing properties, televisions must be upgraded to a 40” upon replacement and all televisions must be upgraded no later than January 1, 2019.

Wingate by Wyndham® Televisions are a minimum 40” flat panel, Pro:idiom, MPEG4, HD commercial grade and meet all Wingate by Wyndham specifications for resolution, features and brand.

For all existing hotels, televisions must be upgraded to a 40” upon replacement and all televisions must be upgraded no later than September 1, 2018.

Days Inn® by Wyndham, Travelodge® by Wyndham

All hotels opening on or after April 1, 2019, must provide a minimum 43’’ flat panel, pro: idiom, HD commercial grade television. Existing hotels open and operating prior to April 1, 2019 must provide the minimum 43’’ television meeting all above specifications upon replacement.

Trademark Collection® by Wyndham

Televisions are flat panel HD commercial grade and meet all Trademark Collection® by Wyndham specifications for resolution, features and brand.

Any guestroom classified as a suite contains two (2) of the specified televisions.

TRYP by Wyndham® 40” minimum, LED, flat panel, Full HD 1080p, Pro:Idiom MPEG4 H.264 in each hotel room. Any guestroom classified as a suite contains 50” versions of the specified televisions.

Television specifications are required for existing hotels.

Wyndham Garden® 43’’ minimum, flat panel, Full HD 1080p, Pro:Idiom MPEG4 H.264 in each guestroom. Any guestroom classified as a suite contains 50” versions of the specified televisions.

Television specifications are required for existing hotels upon replacement or renovation but no later than October 1, 2020.

Wyndham® 43” minimum, LED, flat panel, Full HD 1080p, Pro:Idiom MPEG4 H.264 in each guestroom. Any guestroom classified as a suite contains 50” versions of the specified televisions.

Television specifications are required for existing hotels.

Dolce Hotels and Resorts® by Wyndham and Wyndham Grand®

50” minimum, LED, flat panel, Full HD 1080p, Pro:Idiom MPEG4 H.264. Any guestroom classified as a suite contains 55” versions of the specified televisions.

Television specifications are required for existing hotels upon replacement or renovation but no later than December 31, 2017 (Wyndham Grand® only) and December 31, 2018 (Dolce Hotels and Resorts® by Wyndham only).


SUPPLIER INFO


BRAND STANDARDS700.05.01 GUESTROOM TELEVISION REQUIREMENTS REQUIRED TO MEET BRAND STANDARDS



Commercial Warranty & ServicesCommercial TVs typically come with two year warranties and dedicated support technicians,

familiar with hotel needs, who can provide onsite services.

Ability to Manage Content from One Central Location

Commercial TVs are compatible with technology solutions that allow content across hundreds of

in-room displays to be managed from one central location. This allows for much more efficient

operations of your hotel.

Embedded Digital Rights Management (DRM) including Pro:Idiom™ Technology

DRM makes it easier to delivery in-room entertainment to your guests. Pro:Idiom™ is a

hardware-based highly secure technology platform that provides rapid broad deployment of HD digital

content.

Limited or No CoverageConsumer TVs have limited warranties (i.e. 90

days) that can be voided when a TV is used in a commercial setting. Owner would have to incur full

cost of service, negating any savings generated upfront.

Potential for Higher Set-Up Cost with Individual

Commercial content management solutions cannot be operated with consumer TVs which requires more manual labor and costs to setup

each in-room display individually.

No built-in encryption means higher costs on external hardware

Consumer TVs do not come equipped with encryption technology to protect HD

programming. A set-top box would be required with each television which would significantly

The Difference is in the Details

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Commercial Warranty & ServicesCommercial TVs typically come with two year warranties and dedicated support technicians,

familiar with hotel needs, who can provide onsite services.

Limited or No CoverageConsumer TVs have limited warranties (i.e. 90 days) that can be voided when a TV is used

in a commercial setting. Owner would have to incur full cost of service, negating any savings

generated upfront.

Embedded Digital Rights Management (DRM) including Pro:Idiom™ Technology

DRM makes it easier to delivery in-room entertainment to your guests. Pro:Idiom™ is a hardware-based highly secure technology

platform that provides rapid broad deployment of HD digital content.

No built-in encryption means higher costs on external hardware

Consumer TVs do not come equipped with encryption technology to protect HD

programming. A set-top box would be required with each television which would significantly

increase ownership costs.

Ability to Manage Content from One Central Location

Commercial TVs are compatible with technology solutions that allow content across hundreds of

in-room displays to be managed from one central location. This allows for much more efficient

operations of your hotel.

Potential for Higher Set-Up Cost with Individual

Commercial content management solutions cannot be operated with consumer TVs which requires more manual labor and costs to setup

each in-room display individually.


Consumer vs. Commercial TVs

CommercialTelevisions

ConsumerTelevisions

It may be tempting to buy the less expensive consumer televisions for your hotel rooms, but this may end up costing you more in the long run. There are significant differences between consumer TVs offered through discount retailers and the

brand-specified commercial-grade units negotiated by Strategic Sourcing. Learn how a Samsung commercial TV can better help your hotel operations while keeping your guests well-entertained.

COMMERCIAL TVs


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Embedded MPEG Technology to Minimize Cost

Motion Picture Experts Group (MPEG) is a compression format that allows digital

information to take up less space on a device or during transmission. This format compresses digital video and is commonly used to compress

HD signals for satellite and hotel systems.

Pre-set Hospitality Settings Make for Simple & Easy Installation

Through advanced plug-and-play settings, hotel staff can activate hundreds of in-room

displays with minimal effort. Operations teams simply have to navigate three basic launch

settings to synchronize multiple displays while also defining connectivity and language needs.

More importantly, commercial TVs offer lockable features to prevent guests from tampering with

the settings.

4

Learn more about Samsung’s commercial-grade Hospitality TVs. For more details,

call (888) 727-2664 email [email protected] or visit samsung.com/hospitality

youtube.com/samsungbizusa @SamsungBizUSA

SUPPLIER INFO


Embedded MPEG Technology to Minimize Cost

Motion Picture Experts Group (MPEG) is a compression format that allows digital

information to take up less space on a device or during transmission. This format compresses digital video and is commonly used to compress

HD signals for satellite and hotel systems.

Pre-set Hospitality Settings Make for Simple & Easy Installation

Through advanced plug-and-play settings, hotel staff can activate hundreds of in-room

displays with minimal effort. Operations teams simply have to navigate three basic launch

settings to synchronize multiple displays while also defining connectivity and language needs.

More importantly, commercial TVs offer lockable features to prevent guests from tampering with

the settings.

No MPEG-4 Built-In Could Mean Requiring More Hardware

Consumer TVs do not come with MPEG-4 built-in which means receiving HD signals could

be costly as satellite providers require more hardware in each guestroom and/or at hotel’s

head-end.

Lack of security and control over the in-room TV

Consumer TVs lack the ability to lock-out guests from altering the TV settings. All Samsung

commercial TVs come with lockout controls and volume limiters to prevent guests from causing

any disruptions to your day-to-day business.

4




SUPPLIER INFO


Only goods and services that have passed extensive quality, life cycle and durability testing

are chosen to be part of the Strategic Sourcing program.

Samsung is an approved supplier for commercial-grade

televisions to fit your hotel needs. For more information on Samsung’s complete product

offering and pricing, visit www.WHRSourcing.com.

CommercialTelevisions

ConsumerTelevisions

COMMERCIAL TVs



mailto:IMLsamsung%40ingrammicro.com?subject=

http://samsung.com/hospitality

http://www.whrsourcing.com


Centralized Content Management

Optimize Operations While Providing A Personalized Stay for Your Guests With hundreds of TVs throughout a hotel, your hospitality team can find themselves overwhelmed by the maintenance and costs to deliver content. A single, integrated management platform can help you reduce these unnecessary operational costs while making it easier to deliver a premium experience to your guests.

A Content Management Solution (CMS) Compatible with All Samsung Hospitality TVs

Centralized Content Management for More Efficient OperationsHospitality managers need efficient ways to manage multiple TV sets without having to update or adjust each unit individually. You can now take advantage of software solutions that offer centralized content management. These solutions can eliminate the need for manual updates by allowing your staff to manage in room content from a single location. You can create and share tailored content across single screens or single blocks in the fraction of time it took to physically visit each room.

Save Resources and Reduce Costs with Your Existing Infrastructure Existing outdated infrastructures make it more difficult for hotels to provide sophisticated technology options for their guests and streamline operations. Now, there are technology solutions that offer flexible, easy ways to get smarter content management over all types of infrastructures including coaxial network and without the need of a separate set-top box (5TB). Through new and improved hospitality technology solutions, you can push out content to multiple rooms without fully depending on a system integrator (SI).

Centralized Content Management

Save resources and reduce costs with your existing infrastructure

Treat your guests with the modern tech comforts they get at home

Personalized full-stay service for your guests

Centralized content management for more efficient operations





Treat Your Guests with the Modern Tech Comforts They Get at Home Today’s consumers expect a differentiated luxurious experience that offers the same comfort and convenience they enjoy at home. Smartphones, tablets, and laptops create real competition for paid and promotional content usually carried over hotel in-room entertainment. This eats into potential revenue streams and lowers overall customer satisfaction when your hotel entertainment experiences can’t compete with what is in their bags much less what they have at home.

Fortunately, there is a growing range of hospitality TV solutions that can meet guests’ expectations and provide a competitive advantages for the hotels willing to make the right investments. These solutions can transform the in-room TV screens into digital concierges for versatile customer engagement.

Personalized Full-stay Service for Your Guests A centralized content management platform can facilitate two-way communication with the in-room screen to provide a personalized stay for your guest. Enhanced features include a tailored welcome message, weather or flight info, express check-out and folio review options. The better the communication with your guests, the better the guest experience.

Samsung, our preferred supplier for televisions, can provide all the benefits of a content management platform across all types of infrastructures (including coaxial) with Samsung LYNK™ REACH 4.0.

For more information on Samsung’s complete product offering and pricing visit www.WHRSourcing.com.

Brought to you by

Content Management Solutions are only compatible with

commercial grade TVs

Contact Samsung to learn more




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CONTENT MANAGEMENTBrought to you by

Content Management Solutions are only compatible with

commercial grade TVs

Contact Samsung to learn more




SUPPLIER INFO

CONTENT MANAGEMENT





mailto:IMLsamsung%40ingrammicro.com?subject=

http://samsung.com/hospitality

22

Supplier Directory

Air2Data High-Speed Wireless High Speed Internet Access Provider (HSIA)Complete Wi-Fi Solutions(435) 723-2020 (800) [email protected] USA only

AllbridgeHigh-Speed Internet Access Provider (HSIA) Formerly DCI — Design Communications, LLC Craig Snelgrove 888-243-5405 [email protected] www.allbridge.comServicing USA only

ASSA ABLOY Global SolutionsGuestroom Door Locks (electronic/RFID)Mobile Access Systems In-Room Safes & Locking Solutions(800) 225 8464 nam.globalsolutions@assaabloy.comwww.assaabloyglobalsolutions.com

b4Credit Card Digital AuthorizationEd Moss(902) 423-3001 ext. [email protected]://b4checkin.com

Canary TechnologiesCredit Card Digital Authorization(415) [email protected]://www.canarytechnologies.com/activation/wyndham

Deep Blue - a Comcast Business CompanyHigh Speed Internet Access Provider (HSIA)(518) 389-2745Customer Service: (800) 622-0396sales@deepbluecommunications.comwww.deepbluecommunications.comServicing USA only

DIRECTV In-Room EntertainmentDigital Television Entertainment Services Jeff Fox(310) [email protected]/hotelsServicing USA only

DormakabaGuestroom Locking & Access Management SolutionsRobert Sydorrobert.sydor@dormakaba.comwww.dormakaba.comwww.kabalodging.com

ElavonCredit Card Digital Authorization/Credit Card ProcessingSecure Payment SolutionsProperties with SynXis PMS:(866) [email protected]/wyndhamServicing USA only*This program is only available to franchiseesof Wyndham Hotels & Resorts® and itsaffiliates. Owned and managed properties are not eligible to participate in this program.

Goodman AmanaHVACBrandon Langston 713-263-5949brandon.langston@goodmanmfg.comwww.amana-ptac.comServicing USA only*Applicable to La Quinta® by Wyndham only.

Home Box Office (HBO) In-Room EntertainmentPremium Television Service Michelle [email protected] USA only

Hotel Connectivity SolutionsHigh-Speed Internet [email protected] USA only

Intello TechnologiesHigh Speed Internet Access Provider (HSIA)HSIA Solutions (Wi-Fi)(888) [email protected] Canada only*Not Applicable to AmericInn® by Wyndham.

ITG NetworksHigh Speed Internet Access Provider (HSIA)Guest Internet Access & HSIA Solutions(877) [email protected] USA only

JANUS DisplaysDigital SignageJesse Oliver(727) [email protected]

LG Electronics USA, Inc TelevisionsHospitality Televisions & Commerical Displays(800) [email protected]

Lodging ControlsHotel Automation Solutions and Employee Safety Devices(855) [email protected]://www.lodgingcontrols.com

Mood MediaMedia Solutions & MarketingMusic, On-Hold Messaging & Scent Services(866) [email protected]://us.moodmedia.com/clients/wyndham/

NuvolaCloud Based Service Optimization and Guest Engagement SoftwareJuan Carlos [email protected]

WYNDHAM GREEN SUPPLIER

WYNDHAM DIVERSE SUPPLIER

TECHNOLOGY

mailto:wyndham%40air2data.com?subject=

http://www.air2data.com

mailto:sales%40allbridge.com?subject=

http://www.allbridge.com

mailto:nam.globalsolutions%40assaabloy.com?subject=

http://www.assaabloyglobalsolutions.com

mailto:ed.moss%40b4checkin.com?subject=

https://b4checkin.com

mailto:WyndhamActivations%40CanaryTechnologies.com?subject=

mailto:WyndhamActivations%40CanaryTechnologies.com?subject=

https://www.canarytechnologies.com/activation/wyndham

https://www.canarytechnologies.com/activation/wyndham

mailto:sales%40deepbluecommunications.com?subject=

http://www.deepbluecommunications.com

mailto:jeff.fox%40att.com?subject=

http://directv.com/hotels

mailto:robert.sydor%40dormakaba.com?subject=

http://www.dormakaba.com

http://www.kabalodging.com

mailto:hospitalitysales%40elavon.com?subject=

http://www.elavon.com/wyndham

mailto:brandon.langston%40goodmanmfg.com?subject=

http://www.amana-ptac.com

mailto:HBOBulkMarkets%40HBO.com?subject=

http://HBOBulk.com

mailto:hcs%40wyndham.com?subject=

mailto:sales%40intello.com?subject=

http://www.intello.com

mailto:wyndhamsales%40itgnetworks.com?subject=

http://www.itgnetworks.com

mailto:info%40janusdisplays.com?subject=

http://www.janusdisplays.com

mailto:info%40lgsolutions.com?subject=

http://www.lgsolutions.com

mailto:sales%40lodgingcontrols.com?subject=

https://www.lodgingcontrols.com

mailto:WynGroup%40moodmedia.com?subject=

https://us.moodmedia.com/clients/wyndham/

https://us.moodmedia.com/clients/wyndham/

mailto:jabello%40mynuvola.com?subject=

http://www.mynuvola.com

Supplier Directory


On-Hold MarketingMusic & On-Hold Marketing Sheila Fitzgerald (800) 932-2175www.onholdmktg.com*Not applicable to La Quinta® by Wyndham.

Onity Guestroom Door Locks (electronic/RFID)Electronic Locks and Energy Management(800) 424-1433www.onity.com

React MobileEmployee Safety Devices (888) [email protected]://www.reactmobile.comServicing USA only

Safety NetAccessHigh Speed Internet Access Provider (HSIA)Guest Internet Access and Wi-Fi(855) [email protected]

Samsung HospitalityTelevisionsHospitality Grade LCD and LED HDTVs(Pro: Idiom Embedded options recommended)(888) 727-2664samsunghospitalitysales @ingrammicro.comwww.samsung.com/hospitality

SHOWTIME®

In-Room EntertainmentSpecial Markets Sales / Doug MarkottPremium Television Service(770) [email protected]/bulkServicing USA only

SurferQuest Business Center Software & EquipmentBusiness Center & Guest Engagement Software Solutions(888) 733-4365 or (814) [email protected]/wyndhamwww.surferquest.com/wyndham

TeleAdaptRoomcast by TeleAdapt Casting TechnologyDaniel Sato(877) [email protected]://www.roomcast.tv*Applicable to Wingate® by Wyndham only.

ThinixHigh Speed Internet Access Provider (HSIA)Anthony Clark(888) [email protected] USA only

UniguestBusiness Center Software & EquipmentComputing and printing, digital signage, and meeting space [email protected]

Supplier’s Name Main Category Description(000) [email protected]

Franchised La Quinta® by Wyndham sites can easily identify applicable suppliers by looking for listings highlighted with a light blue shadow within the Directory.

WIRELESS VOICE

AT&T AT&T for Corporate Use:Wireline (Voice, internet, Wi-Fi, security) and Wireless Services (voice, data and wireless back up) for corporate use including billing, upgrades and new services contact AT&T Wyndham Hotels & Resorts Franchise team at (888) 740-2019 or [email protected] - Please allow 24 hours for a response.

AT&T for Employee Personal Use:To shop & enroll on line for your wireless 16% discount visit the www.att.com/wireless/wyndhamfranchisesOr visit a local store found at the following locations: www.att.com/storelocator*Applicable to all WH&R properties.

TECHNOLOGY



http://www.onholdmktg.com

http://www.onity.com

mailto:sales%40reactmobile.com?subject=

https://www.reactmobile.com

mailto:wyndhamsales%40safetynetaccess.com?subject=

http://www.safetynetaccess.com

mailto:samsunghospitalitysales%20%40ingrammicro.com?subject=

mailto:samsunghospitalitysales%20%40ingrammicro.com?subject=

http://www.samsung.com/hospitality

mailto:doug.markott%40showtime.net?subject=

http://www.sho.com/bulk

mailto:wyndhamsales%40surferquest.com/wyndham?subject=

mailto:wyndhamsales%40surferquest.com/wyndham?subject=

http://www.surferquest.com/wyndham

mailto:usa%40teleadapt.com?subject=

https://www.roomcast.tv

mailto:sales%40thinix.com?subject=

http://www.thinix.com

mailto:sales%40uniguest.com?subject=

http://www.uniguest.com

mailto:dummy-email%40email.com?subject=

http://fake-website.com

mailto:vctgfranchises%40att.com?subject=

http://www.att.com/wireless/wyndhamfranchises

http://www.att.com/wireless/wyndhamfranchises

http://www.att.com/storelocator

APPROVEDSUPPLIER

Digital Display Solutions for

ONE SYSTEM. ONE CALL. ENDLESS POSSIBILITIES.

An Approved SupplierJANUS Displays has teamed up with many Wyndham Hotels & Resorts properties around the world to strengthen communications through innovative technology and industry-leading displays. Each solution is customized to your property and backed by:

Trust us to meet your digital signage needs and deliver the best solution for your guests, vendors, and staff.

User-Friendly Software: Our digital signage software is designed to help novice and advanced users easily create, update, and manage content in the system.

Reliable Hardware: We provide high-quality digital displays and media players, engineered to operate in any location. Before installation, we run all hardware through an extensive quality control check to ensure it meets our standards.

Creative Content: We work closely with your team to customize designs and templates that reflects your everyday needs.

Custom Framing: Our design team can create custom frames and enclosures for your displays, or you can design your own using our interactive design tool.

Dependable Ongoing Support: We provide our customers with first-class service throughout the entire lifetime of the system, including 24/7 technical support, user training, seasonal templates, and much more.

Wyndham GrandConcierge Board

One SystemMeeting your every need.At JANUS Displays, our experienced team partners with yours to create the perfect digital signage experience from start to finish. Leveraging our expertise in the hospitality industry, we know what it takes to help guests find their way and enjoy their stay. It all comes down to customization.

Customized SolutionsWe understand that no two Wyndham Hotels & Resorts properties are alike. That’s why we work alongside your team throughout the pre-planning, installation, and deployment process to ensure the hardware, software, and server solutions meet your every need.

Curated ContentOur talented designers create slides and templates that reflect your brand, property décor, and geographic location, and are also easy to adjust and update as needed.

Seamless IntegrationOur content management system provides guests access to:

• Maps and directories • Meeting, event, and conference information • Real-time news, weather, flight data, and more • Lists of on-site or local amenities and vendor advertisements

One CallSupporting your system along the way.Our team supports your hotel staff throughout your digital signage journey – always here to train, maintain, troubleshoot, and expand your digital signage solutions on-site or across other properties.

Targeted TrainingSystem administrators will receive customized training for your digital signage solution. Even after implementation, the JANUS Displays team is always just a call or email away.

Ongoing MaintenanceThe Guardian tool keeps your software, plug-ins, and applications up-to-date with ongoing development and maintenance, while addressing issues if they arise.

Dependable Technical SupportWe provide our customers with 24/7 customer service and technical support, and our team can diagnose and resolve hardware and software issues over the phone, in email, or in person.

Wyndham GrandDirectory and Map

Meeting Room DisplaysSay goodbye to printed door cards for your meeting rooms and event spaces. Our technology integrates with most event management systems, displaying real-time meeting information so your guests can easily find where they need to go.

Endless PossibilitiesEngaging your audience.Guests consume digital messages in a variety of ways. Browse signage options and connect with us to recommend the right solution.

DISPLAY OPTIONSDiscover our diverse displays, created to meet your guests’ needs, and free up your staff to assist others.

Concierge Board/Interactive BoardGive guests information at their fingertips with an interactive concierge board. By integrating our software with yours, guests can use this touch screen display to navigate pre-programmed maps and directories. It frees up your front desk staff and cuts costs, because guests can easily find the information they need – from on-site amenities, retail, and restaurants to event schedules, meeting places, flight information, weather forecasts, and more.

DirectoriesWith digital directories, guests can find the information they need to go about their day. Compared to a concierge board, directories are paired with a static screen, so you are always in control of the message guests see. Your staff can schedule messages in advance or on the go, and they’ll receive access to tools, templates, and resources to create and publish visually appealing content for guests.

Video Walls and MoreWhether you’re looking for a digital sign or customized solution, we’ve got you covered. Get in touch with us to discuss your needs.

Wyndham Grand Video Wall

FRAMES AND ENCLOSURES

Wall-MountedFor wall-mounted displays, you can choose between a surface or recessed enclosure to hide your wires and hardware. Surface displays are mounted to the wall, while recessed displays are housed within it. Both options are typically used in hotel common areas, conference spaces, and near elevators.

FreestandingChoose either a pedestal or pulpit display to stand in your lobby, common areas, and conference spaces. Large pedestals are often used for concierge boards and directories, displaying hotel information, amenities, menu offerings, and more. Compared to pulpit signs, you can showcase more information.

Pulpits provide the same capabilities as a pedestal, but on a smaller scale, and typically showcase general hotel or directional information. This option is most mobile because of its size.

Custom FramesWhatever enclosure option you choose, our skilled professionals can design custom frames to complement your décor and showcase your content. You can also use our online design tool to choose from contemporary, modern, or traditional styles.

SPECIAL PROJECTS

Complete CustomizationOur philosophy includes “endless possibilities” for a reason. As an approved digital signage supplier for Wyndham Hotels & Resorts’ properties, our expertise expands beyond this guide. If you have additional questions or needs, let’s connect to see how our team can assist you.

SERVER SOLUTIONChoose between a cloud-based network or on-site server solution to manage your content. A cloud-based solution is hosted virtually over the internet, while an on-site server physically resides on your property. Whatever your preference, our team will work with you to identify the server solution that fits your needs.

All products and services are manufactured and/or provided by JANUS Displays and not Wyndham Hotels & Resorts (WH&R) or its subsidiaries. Neither WH&R nor its subsidiaries are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed supplier’s website to which the advertisement provides a link or a reference. Please refer to the applicable brand standards for your property prior to purchasing products.

JANUS Displays | janusdisplays.com | (727) 531-4000 | 12000 28th Ave N, St. Petersburg, Florida, 33716 | © 2020 Morrow Technologies Corporation. All rights reserved.

Wyndham Grand Meeting Room Display and Directory

Why JANUS DisplaysOur story begins with customers like you. In 1984, we built our business on making our customer’s priorities our own. Now, more than three decades later, we’re dedicated to this same philosophy – keeping your needs at the center of everything we do.

CONTACT US

Learn More:www.janusdisplays.com

Schedule a Demo:[email protected]

Get in Touch:727.531.4000 (Jesse Oliver, Business Development Manager)

mailto:info%40janusdisplays.com?subject=

http://janusdisplays.com

Buy 8 or Buy 10, Get 1 Free

Free-to-GuestSupport

InstallationPromotion

EasyTrade-in

01 02 03 04

Choose one or choose all four*

Samsung Hospitality Revitalization Package

Stackable promotions to help you get you back to business. Speak to your preferred reseller to learn more.

*Terms and conditions apply. Speak to your preferred reseller to learn more. Requires purchase of 50 Samsung hospitality TVs or more to combine more than one promotional offer. ©2020 Samsung Electronics America, Inc. Simulated screen images. Samsung is a registered trademark of Samsung Electronics Corp. LTD. All brand, product, service names and logos are trademarks of their respective manufacturers and companies.

All products and services are provided by Samsung Electronics and not Wyndham Hotels & Resorts, Inc. (WH&R) or its subsidiaries. Neither WH&R nor its subsidiaries are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the Samsung Electronic’s website to which the advertisement provides a link or a reference. Your access to and use of such third party websites and applications, and any correspondence or transactions that you may enter thereon, are exclusively governed by the terms of use and policies of those websites and applications. We provide links to third party websites and applications for your convenience and information only, and you use them at your own risk. Please refer to the applicable brand specifications for your property prior to purchasing products.

https://developmentsupport.wyndham.com/files/4715/9784/3379/Samsung_Revitalization_Package_July_20201.pdf

APPROVEDSUPPLIER

R

mailto:wyndham%40thinix.com?subject=

PROTECT YOUR HOTEL, PROTECT YOUR GUESTS & FORGET THE HASSLE

SURFSTATION L ITE FEATURES

• Hardened environment for operational security (OPSEC)

• Protects the most innocent users and defends against the

most malicious users and cyber threats

• Session-based refresh deletes all locally-stored fi les upon

logout or a preset duration of inactivity, then restores the

tablet to its fi xed confi guration state

• Restricts downloads, limits executables, and purges malware

• Progressive content fi ltering constantly evolves to intercept

the proliferation of inappropriate websites and images

• Automatic system updates

All products and services are provided by Uniguest and not Wyndham Hotels & Resorts (WH&R) or its subsidiaries. Neither WH&R nor its subsidiaries are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed supplier’s website to which the advertisement provides a link or a reference. Please refer to the applicable brand standards for your property prior to purchasing products.

C O N TA C T U N I G U E S T : 1 .800.467.1218 OPTION 3 | [email protected] | WWW.UNIGUEST.COM

APPROVEDSUPPLIER

Surfstation Lite is our new low-cost tablet solution for hospitality’s social spaces powered by Uniguest’s SA10 security software

CLOUD PRINTING FEATURES

• BYOD support users can send fi les to print from any

smartphone, tablet, laptop, or desktop platform.

• Unique, secure print release codes ensure

confi dentiality, and prevents the wrong person from

retrieving a user’s document. The release code also

reduces waste due to the self-serve/on-demand

nature of the service.

• Supported fi le types include PDF, Word, Excel, PPT,

TIFF, JPG, PNG, BMP, GIF, Visio, and OpenO� ce

(among others).

mailto:sales%40uniguest.com?subject=

http://uniguest.com

APPROVEDSUPPLIER

Why do WiFi brand standards matter?Ask the more than 400 Wyndham Hotels & Resorts properties using

Deep Blue Communications, A Comcast Business Company.

All products and services are provided by Deep Blue Communications, A Comcast Business Company, and not Wyndham Hotels & Resorts (WH&R) or its affiliates. Neither WH&R nor its affili-ates are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed supplier’s website to which the advertisement provides a link or a reference. Please refer to the applicable brand standards for your property prior to purchasing products.

www.deepbluecommunications.com | info@ deepbluecommunications.com | 1-844-554-3826

Over 700HOTEL GROUPHotels Supported Across theUSA and Canada

Innovative, managed WiFito drive competitive advantage and growth

APPROVE

D

SUPPLIER

PROTECT YOUR HOTEL, PROTECT YOUR GUESTS & FORGET THE HASSLE

SURFSTATION L ITE FEATURES

• Hardened environment for operational security (OPSEC)

• Protects the most innocent users and defends against the

most malicious users and cyber threats

• Session-based refresh deletes all locally-stored fi les upon

logout or a preset duration of inactivity, then restores the

tablet to its fi xed confi guration state

• Restricts downloads, limits executables, and purges malware

• Progressive content fi ltering constantly evolves to intercept

the proliferation of inappropriate websites and images

• Automatic system updates

All products and services are provided by Uniguest and not Wyndham Hotels & Resorts (WH&R) or its subsidiaries. Neither WH&R nor its subsidiaries are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed supplier’s website to which the advertisement provides a link or a reference. Please refer to the applicable brand standards for your property prior to purchasing products.

C O N TA C T U N I G U E S T : 1 .800.467.1218 OPTION 3 | [email protected] | WWW.UNIGUEST.COM

APPROVEDSUPPLIER

Surfstation Lite is our new low-cost tablet solution for hospitality’s social spaces powered by Uniguest’s SA10 security software

CLOUD PRINTING FEATURES

• BYOD support users can send fi les to print from any

smartphone, tablet, laptop, or desktop platform.

• Unique, secure print release codes ensure

confi dentiality, and prevents the wrong person from

retrieving a user’s document. The release code also

reduces waste due to the self-serve/on-demand

nature of the service.

• Supported fi le types include PDF, Word, Excel, PPT,

TIFF, JPG, PNG, BMP, GIF, Visio, and OpenO� ce

(among others).

http://deepbluecommunications.com

mailto:info%40deepbluecommunications.com?subject=

All products and services are provided by ITG Networks and not Wyndham Hotels & Resorts (WH&R) or its affiliates. Neither WH&R nor its affiliates are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed supplier’s website to which the advertisement provides a link or a reference. Please refer to the applicable brand specifications for your property prior to purchasing products. Pricing conditions and restrictions may apply.

http://ITGNetworks.com/wyndham

mailto:Doug.Markott%40showtime.net?subject=

mailto:Doug.Markott%40showtime.net?subject=

The individual products and services (including specifications and claims related thereto) in this guide are provided by LG Electronics USA, Inc. and not Wyndham Hotels & Resorts, Inc. (WH&R) or its subsidiaries, and are provided for your consideration. Please check with the supplier to confirm that the products and services meet your standards (as you have full and complete control over, and responsibility for, your contracts, operations, employment practices, and safety and security of your property) and those standards required by applicable law (as requirements and guidelines of authorities are constantly being updated). Neither WH&R nor its subsidiaries are responsible for the accuracy or completeness of any statements made in this guide, the content of any advertised products and services (including the text, representations and illustrations) or any material on LG Electronics USA‘s website to which the guide provides a link or a reference. Your access to and use of such third party websites and applications, and any correspondence or transactions that you may enter thereon, are exclusively governed by the terms of use and policies of those websites and applications. We provide links to third party websites and applications for your convenience and information only, and you use them at your own risk. Please refer to the applicable brand specifications for your property prior to purchasing products. Nothing herein constitutes an offer, commitment or obligation of any kind on the part of WH&R and WH&R disclaims any liability associated with any purchase or use of the products or services offered by the suppliers and distributors. Wyndham Hotel Group, LLC. is not responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed supplier’s website to which the advertisement provides a link or a reference.

1 https://www.cleanremote.com/gerba-study-swe.php2 https://www.cdc.gov/coronavirus/2019-ncov/community/guidance-business-response.html3 https://www.cbsnews.com/news/sick-roommate-dont-touch-that-remote/, https://youtu.be/fST_BxVmwl4, https://www.cleanremote.com/article-apic-hospital, https://www.ahla.com/sites/default/files/safestayguidelinesv3_081420_0.pdf

for more details: www.cleanremote.com/lg

CR1 Original TV Only Universal

Easy Functions

CR3BCBTV or TV & Cable Box Designer Black Case, Larger Buttons, Enhanced Durability

CR4 & CR4-BLG Full Function Remote

Also works with ProCentric® and LYNK REACH® servers

CR2MPay-Per-View Compatible With LodgeNet® And OnCommand®

CR1R TV & Cable Box

Easy Functions

Uses 2 AAA Batteries

( not included)

Need More Remotes? Get

2 FREE for every 10 you buy

Valid 10/20/20 thru 12/31/20Valid 10/20/20 thru 12/31/20

LG & Clean Remote Offer

“The Safer Solution”For Hospitality Guests

Clean Remotes work all LG Hospitality TVs With No SetupOne touch setup for all other TV brands

Studies show TV Remotes are a Hotbed for Viruses & Bacteria

• Easy for staff• Designed for Guest

and Patients• Cost Effective

3

• Easy to CleanNon-porous SealedMembrane Surface

• Results in 99%1

Less Bacteria & Germs*

For Every LG Hospitality TV You Buy,

Get a Clean Remote Free!Contact Your LG Distributor For More Details

CDC Recommends You Clean and Disinfect Your Remote Controls routinely2

• Easy for Staff • Designed for Guests • Cost Effective

http://cleanremote.com/LG

Terms and Conditions*: 1. For an order to be eligible for this promotion, it must be

purchased for a property. (Hotel, Hospital, LTC facility,Cruise ship).

1. For an order to be eligible for this promotion, it must bepurchased for a property. (Hotel, Hospital, LTC facility,Cruise ship).

2. Property qualifies for a free Pro:Centric Server PCS400Rwhen purchasing >qualifying100 TVs.

3. Valid for orders that are shipping by Dec 31, 2020.4. Customers cannot mix and match orders from multiple

properties or mix and match purchase orders for eligibility.5. This promotion may not be eligible with other special

pricing promotions.6. Different models can be combined to make the minimum

unit purchase.7. No price protection.8. Promotion subject to change without notice.9. Pro:Centric Server cannot ship directly to the property. It

must be ordered by System Integrator partner along withassociated PCD or PCA software.

MODELS THAT QUALIFY FOR A FREE PCS400R* SERVER WITH THE PURCHASE OF 100 OR MORE QUALIFYING TVS: LT560H / LT570H / LT572M / LV570M / UT570H / UT670H / UT770H / UV770M / LV760M / EU960H / UT567H / UT577H / LT662M / UT672M series (all screen sizes)

For product information or to place an order contact: LG Business Solutions 2000 Millbrook Drive | Lincolnshire, IL 60069 800.228.1236 | [email protected] LGsolutions.com

The individual products and services (including specifications and claims related thereto) in this guide are provided by LG Electronics USA, Inc. and not Wyndham Hotels & Resorts, Inc. (WH&R) or its subsidiaries, and are provided for your consideration. Please check with the supplier to confirm that the products and services meet your standards (as you have full and complete control over, and responsibility for, your contracts, operations, employment practices, and safety and security of your property) and those standards required by applicable law (as requirements and guidelines of authorities are constantly being updated). Neither WH&R nor its subsidiaries are responsible for the accuracy or completeness of any statements made in this guide, the content of any advertised products and services (including the text, representations and illustrations) or any material on LG Electronics USA‘s website to which the guide provides a link or a reference. Your access to and use of such third party websites and applications, and any correspondence or transactions that you may enter thereon, are exclusively governed by the terms of use and policies of those websites and applications. We provide links to third party websites and applications for your convenience and information only, and you use them at your own risk. Please refer to the applicable brand specifications for your property prior to purchasing products. Nothing herein constitutes an offer, commitment or obligation of any kind on the part of WH&R and WH&R disclaims any liability associated with any purchase or use of the products or services offered by the suppliers and distributors. Wyndham Hotel Group, LLC. is not responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed supplier’s website to which the advertisement provides a link or a reference.

All images on screen are simulated. Design, specifications, and features subject to change without notice. © Copyright 2020 LG Electronics USA, Inc. All rights reserved. LG and the LG logo are registered trademarks of LG Corp.

PRMO_100+PCS400_092056_a

Get a FREE Server

when you purchase 100 or more of the following TV models!

Software must be purchased separately

mailto:info%40LGsolutions.com?subject=

http://LGsolutions.com

From July 1, 2020- December 31, 2020 purchase these TVs and receive

1 year extended service warranty for FREE!Total 3 Year Warranty (2 year standard + 1 year promo extended)

TERMS AND CONDITIONS

Effective Dates: From July 1, 2020 - December 31, 20201. In order to qualify, detailed information (model#, serial#, date of

purchase and end-user information) along with proof of purchasemust be e-mailed to [email protected].

2. Order must include promo code: 3YRWT01203. Program subject to change without prior notice.

Contact your account representatives or e-mail [email protected] more details on how to take advantage of this offer.

For product information contact:LG Electronics U.S.A., Inc.HE B2B Division2000 Millbrook DriveLincolnshire, IL 60069(800) [email protected]

QUALIFYING MODELS

49/55/75UT770H0UA 49" class (48.8" diagonal) 55" class (54.9" diagonal) 75" class (74.7" diagonal)

65UT770H0UB65" class (64.8" diagonal)

43/49/55UT670H0HA 43" class (42.8" diagonal) 49" class (48.8" diagonal) 55" class (54.9" diagonal)

All products and services are provided by LG Electronics, Inc. and not Wyndham Hotels & Resorts, Inc. (WH&R) or its subsidiaries. Neither WH&R nor its subsidiaries are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the LG Electronics, Inc. website to which the advertisement provides a link or a reference. Your access to and use of such third party websites and applications, and any correspondence or transactions that you may enter thereon, are exclusively governed by the terms of use and policies of those websites and applications. We provide links to third party websites and applications for your convenience and information only, and you use them at your own risk. Please refer to the applicable brand specifications for your property prior to purchasing products.

LG Electronics U.S.A., Inc. | HE B2B Division | 2000 Millbrook Drive | Lincolnshire, IL 60069 | (800) 228-1236www.LGsolutions.com

© Copyright 2020 LG Electronics USA, Inc. All rights reserved. LG and the LG logo are registered trademarks of LG Corp. All otherproduct and brand names are trademarks or registered trademarks of their respective companies. Dimensions and weights are approximate. Design features and specifications subject to change without notice. All screen images are simulated.




http://LGsolutions.com

(888) 733-4365

www.sqhospitality.com/wyndham

[email protected]

All products and services are provided by SQ Hospitality and not Wyndham Hotels & Resorts, Inc. (WH&R) or its subsidiaries. Neither WH&R nor its subsidiaries are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the SQ Hospitality website to which the advertisement provides a link or a reference. Your access to and use of such third party websites and applications, and any correspondence or transactions that you may enter thereon, are exclusively governed by the terms of use and policies of those websites and applications. We provide links to third party websites and applications for your convenience and information only, and you use them at your own risk. Please refer to the applicable brand speci�cations for your property prior to purchasing products.

Our Social Center® makes social distancing easier, offering your guests Mobile Printing and access to the internet when they need it.

We are still providing your hotel with the great benefits you have come to expect.

• 24/7/365 Live Support included in the SQ Advantage Bundle

• No additional resources required

• Remote Installation

• Designed to be secure against hacking

• Complimentary boarding pass printing

• Use your existing hardware or one of our turnkey solutions

• Customizable to your brand• Remote and mobile printing

*If you are one of the thousands of hotels that we proudly serve and are experiencing financial difficulties from this pandemic, give us a call to see how we can help.

SurferQuest™ Suite of Hospitality Products, Designed with you in mind

Though the pandemic has changed hospitality, the need for safe, dependable solutions remains.

We know and we’re here to help.

Use promo code

#RECOVER1010% OffThe SQ Advantage Bundle’s first year of service.

SQ Advantage Bundle

Includes: Content Filter, 24/7/365 Support, Free Installation and Computer Cleanup, Screen Customized to your Brand / Property

Offer valid through 12/31/2020. First year of service begins on installation date. Payment must be made prior to installation or before 12/31/2020, whichever comes first to receive offer.

mailto:wyndhamsales%40sqhospitality.com?subject=

http://www.sqhospitality.com/wyndham


Questions? [email protected]

WHRSourcing.com

mailto:strategic.sourcing%40wyndham.com?subject=


Documents

The Technologies and Connectivity You Need to Drive Guest ......Leveraging Technology to Deliver an Exceptional Guest Experience 4 WI-FI 101 Reliable WiFi Connectivity: The Technology