The Sitel Group® Difference

We believe every organization can build stronger brand engagement and drive long-term business growth by unlocking the power of customer experience (CX).

Create Connection. Value Conversation.

Our mission is to empower brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.

The Sitel Group® Difference

We deliver 4.5 million brand experiences across the world every day that bring brands closer to their customers, but consumers don’t know our name or who we are. And this is our goal, because delivering meaningful experiences on your behalf is our No. 1 priority.

Your brand is unique, with distinct values, objectives and goals. That’s why you need solutions that support your individual needs. EXP+™, the Enterprise Experience Platform from Sitel Group®, delivers integrated and vertical-specific solutions, tailored to your specific needs.

Our success is 100% reliant on your success. That’s why we’re committed to building mutual relationships that reward us when you achieve your goals.

Whether you’re a startup or a Fortune 500, the secret to success is citing clear goals and building a deep understanding of your customers’ needs and experiences to create long-term benefit.

Our job is to wow your customers.

Boost your efficiency, effectiveness and customer satisfaction.

We succeed when you succeed.

Fanatical About

Solutions Built

Your Customers

Around You

Driven By

Your Success

Leading brands never stand still; you’re constantly innovating to meet changing and evolving consumer needs. Groundbreaking innovation comes to life when specialists with diverse viewpoints, and inspired by your vision and goals, ask “what if?” to reduce effort and create solutions for your customers’ needs.

We Innovate so You

Can Reach New Peaks

Problem-solving innovation.

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Sitel Group® Values As part of our DNA, our four people-centric values nurture our brand and reflect our culture focused on innovation, creativity and an entrepreneurial approach.

We harness the power of diverse groups to deliver greater value.

We lead by example with integrity and

authenticity and hold each other accountable.

We’re fanatical about customers and always deliver in the moments

that matter.

We have big dreams and innovate to achieve them.

Your Competitive Edge As a global CX solutions leader, we design, build and deliver a competitive edge across customer touchpoints bringing you closer to your customers.

With our award-winning culture and industry-leading experience, we improve your business results by pairing design thinking, innovation and digital solutions with the expertise and empathy of our people to Create Connection. Value Conversation.

Award-Winning CX LeaderWe’re honored to be recognized by partners, industry leaders and analysts across the globe.

2018 & 2019Winner of Frost & Sullivan’s Big Kahuna “Work Hard, Play Hard Award for Excellence in Company Culture”

2019Stevie Awards, Bronze: “The Employee Experience is the Customer Experience” and “Sitel® Nicaragua Exceeds Performance Expectations Through Trust and Communication”

2021The Financial Times recognized Sitel Group® as a “Leader in Diversity” for 2021

IAOP’s “Global Outsourcing 100” for 15 consecutive years

CRM Magazine, Leader in Contact Center Outsourcing

ICMI, Best Outsourcing Provider

CallMiner, Provider of the Year

Culture and Partnerships

Industry Recognition

2019 - ISG Provider Lens™ Archetype ReportLeader in Customer Service Buyers, Peak Season Buyers and Digital Experts

2020 - ISG Provider Lens™ Contact CenterCustomer Experience Services Archetype & Quadrant Reports, Leader in Automation Embracers, Digital Connoisseurs and CX Evangelists (Archetype) and top scores in AI & Analytics and Digital Operations (Quadrant)

Analyst Recognition

How We Operate

Methodology for Transforming Business-Wide Approach thatthe Associate Experience Ensures Excellence in Execution

CultureInitiatives around our company mission, values,

GOS (process), learning and development, diversity, inclusiveness and wellbeing

TechnologyBetter tools to increase

performance and efficiency

WorkplaceEnhancements that make our associates journey more enjoyable and productive

GOSNo matter where you are on the globe, you can rely on us to deliver the same consistent level of expertise and knowledge

Continuous ImprovementCreating an efficient operational process poised for successful implementation

Security and Risk ManagementOur rigorous security standards reduce and eliminate risk for our customers

Experience More with EXP+TM

Sitel Group® Facts and Figures

EXP+, the Enterprise Experience Platform from Sitel Group®, is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction.

EXP Learning Design and DevelopmentLearning TechnologiesTraining DeliveryLearning Delivery as a Managed Service

Contact Center ServicesSpecialist Support ServicesFirst Party CollectionsInteraction Analytics for Agent PerformanceContact Center TechnologiesSecurity and Fraud DetectionWork at Home Solutions

Voice of the Customer Customer AnalyticsConsulting Services

Chatbots Interactive Voice ResponseAutomation

$2.1BRevenue

4.5MExperiences

Delivered Daily

50+Languages

Spoken

100,000+Associates

60%Associates Working

from Home

400+Customers

29Countries Globally

120+ Offices

Sitel Group 600 Brickell Ave,

Miami, FL 33131, USAsitel.com

@Sitel_WorldWide

@sitel

Sitel Group, Sitel and the Sitel mark are registered trademarks of the Sitel Group Companies. EXP+ and the EXP+ mark are trademarks of the Sitel Group Companies.

Learn more at sitel.com

https://www.sitel.com

http://sitel.com

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The Sitel Group® Difference