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The Secret to a Successful Disruption of the Current Healthcare System
Dr. Sufana AlMashhadi Director of Innovation Center – KFMC
Research Affiliate - MIT
Clayton Christensen has changed my life
• Not to end poverty, but to create prosperity • “What” to think, “How” to think• Statements of causality
• Disruptive Innovation • Resource Allocation • Culture
Innovation Theories – Lenses to see differently
Plan your future – Own your success
Invention, Creativity, and Innovation
• Invention…
Creation of a product or a process for the first time
• Creativity…
Unleashing potential of one’s mind to conceive new ideas
Innovation…
In our work, we define it as “something different thatcrates value”
Disruptive Innovation
• It is “not” breakthrough innovation
• DI transforms a product that was so expensive and complex, to make it more accessible and affordable
• Creates growth, and prosperity
• Time
Performance
This line represents technology that is
“good enough” to serve customers
needs.
Disruptive Innovation
Prof. Clayton Christensen - HBS
Putting Humans In The Center Of Healthcare Innovation
Innovation in Complex Systems
Transforming Framework
connectedness
ROLE
Action which
serves the purpose
of the system
The
experience
of being in
CONTEXT
resources
PERSON
desire
The experience
of being in a
SYSTEM
purpos
e
accountability
vocation
experience
of being a
Human and System Disruption in Healthcare
Delivering more of what people need, less of what they don’t
Digital Technologies for Convenience
Engage differently with patients
System Integration Experience and Satisfaction
The hospital of the future
How digital technologies can change hospitals globally
Socio-Cultural Needs
The Need to Disrupt
• Health Care’s Triple Aim
1. Reducing cost
2. Improving health of populations
3. Improving patient experience
People want
Outcomes
process
roles
context
outcomes
process
roles
Context
Biomedical model Person-centered care
Source: inspired by frameworks from Mead and Bower (2000) and McCormack and McCance (2006)
Good at jobs
Own KPI
Differentworldviews
Operational excellence
Isolated Units (silos)
The Challenges for Organizations
Anything out side the basic offering is a “soft factor”
Dr. Hasan Sawan
Argument for their point of view Using their own specialized language
How can we make it easier for these people to create new value together ?
Dr. Hasan Sawan
• Human Centricity
1. Organisational behavior
2. Reimagining your Culture
3. Staff engagement and belonging
Healthcare Disruption – Think Twice!
1. Innovation Behaviors
Empathy, developing
insight
DEEPLY understanding
customers’ needs
They collaborate across and
beyond
ExperimentationRapid iteration
Frequent failure
Take risk,
have positive conflict
As children , we were more creative, curious, taking risk.
As we grow older – Questioning the status
quo, is risky!
Our View of the World is Powered by Personal Algorithms
We are highly capable of lookingfor patterns – to predict whatwill happen next
When systems behave linearlyand react immediately, we tendto be accurate with our forecast
Light Switches: Cause and Effect are Immediate
Personal and Business Disruption
• Human Centricity
1. Organisational behavior
2. Changing the culture and Norms
3. Staff engagement and belonging
Healthcare Disruption – Think Twice!
2. Changing the culture and Norms
• Being able to manage complexity:
Operational effectiveness
• While being able to harness change:
Effective Leadership – change, agility, adaptability
Play with an “INFINITE” mindset: No finish line, benchmark against your self:
Trust, Collaboration, and Innovation will rise
Agile, Entrepreneurial Teams
transform challenges into opportunities and provide solutions
staying close to customers, adapt quickly to changing conditions
Higher team productivity and morale
better quality and lower risk
Agile Teams How Do They Look Like??
Agile teams are made - They are not born with a special gene!
Willingness and even joy in being different!
Spirit of a Pirate
Skillsof a Navy
Seal
• Human Centricity
1. Organisational behavior
2. Reimagining your Culture
3. Staff engagement and belonging
Healthcare Disruption – Think Twice!
Design Process
Research Ideation Prototyping Implementation
Dr. Hasan Sawan
One of the most promising approaches for understanding patients’ experiences has been
DESIGN THINKING
Putting Humans at the Center of Healthcare Innovation
Developing Insight
Empathising, Ideating
KFMC Future Entrepreneurs
Innovation by Design
✔48 Innovation Stars✔4 Executive Admins✔90 Chairpersons✔Educating, Facilitating, Defining
937 Report Challenge 1
What Defines a Great Idea/challenge?
Idea is relevant to the future (based on trends)
Ideas that someone wants or need
Ideas that people will pay for (business model)
Not easy to copy:Make it cheaper or better
Design Process
Research Ideation Prototyping Implementation
Dr. Hasan Sawan
Innovation is a Game-Changer
If leaders want to build a sustainable growth engine for the company, they need to create the right conditions for the best ideas to get picked up…
To wrap up..
Disruption is the fundamental mechanism through which we will build a higher quality, more convenient, and lower cost health care system..
It is an ecosystem approach, leveraging talent both inside and outside
Questions?
Don’t hesitate to reach out!
Dr. Sufana AlMashhadi Director of Innovation Center – KFMCResearch Affiliate - MIT
[email protected]@mit.edu