The North West Skills Development Network ANNUAL 2015 ......NORTH WEST SKILLS DEVELOPMENT NETWORK ANNUAL REPORT 2015/2016 10 Future Leaders Programme The Future Leaders Programme demonstrates

ANNUAL 20152016REPORT

The North West Skills Development Network

Developing Today to Influence TomorrowTo provide a robust infrastructure to effectively support the continuous development of Finance, Informatics and Procurement staff across the North West in line with the NHS Constitution’s pledge to provide all staff with the right skills and professional development to facilitate the delivery of excellent patient care.

Finance, Informatics & Procurement Skills Development by the NHS for the NHS

NORTH WEST SKILLS DEVELOPMENT NETWORK ANNUAL REPORT 2015/2016

02

ContentsChairman’s Statement ............................................................................................................................. 3

About us ................................................................................................................................................... 4

Governance Structure ............................................................................................................................. 5

The Networks Learning & Development Cycle ....................................................................................... 6

The Focus Programme .............................................................................................................................. 7

Development opportunities from Apprenticeship through to Director ............................................... 8

Leadership Development Programmes .................................................................................................. 9

Contact Conference 2015 ...................................................................................................................... 10

What it means to be an Award Winner? .............................................................................................. 11

Connect Conference 2015 ..................................................................................................................... 12

What it means to be an Award Winner? .............................................................................................. 13

National Standards for Procurement Accreditation ............................................................................ 14

Towards Excellence Finance Accreditation ........................................................................................... 15

Excellence in Informatics Accreditation ................................................................................................ 15

Chief Information Officer Declaration .................................................................................................. 17

Student Forum ........................................................................................................................................ 17

Feedback ................................................................................................................................................. 19

Perception Survey ................................................................................................................................... 20

Quality & Value for Money .................................................................................................................... 22

Network Priorities 2017/2020 ................................................................................................................ 24

Raising the Profile .................................................................................................................................. 26

NW Skills Development Network Team ............................................................................................... 27


03

Chairman’s Statement 2015 saw the Network celebrate 26 years of Skills Development in the North West. Initially set up

to provide a range of courses to NHS Finance departments across the North West. The Network has

expanded its portfolio in recent years to provide learning and development opportunities for Finance

Informatics & Procurement staff across the North West. The 5 year forward view highlighted the

need to develop the modern workforce and has been further endorsed through both the Carter and

Wachter reviews. This has brought a National focus to the excellence delivered by the North West Skills

Development Network.

We are extremely proud that the Department of Health acknowledged the North West as a region of

excellence, having the very best culture and practices for the development of its staff. They approached

the Network in 2016 to lead and launch the National Procurement Skills Development Network. This

included the adoption of the Towards Excellence Accreditation model and rollout of the National

Procurement & Commercial Standards. Furthermore, Health Education England are looking at our products

and services for the development of a National Informatics Skills Development Network.

However, we need to be mindful of the current economic climate in healthcare and that it is not likely

to improve in the short term. Nevertheless, there is an escalating need for staff to not only keep their

technical skills up to date but also to challenge and expand their expertise through introducing new skills

and techniques to increase their knowledge and that of their clinical colleagues to ultimately improve

patient care.

The Skills Development Network leads the way in supporting the development of our staff and

organisations across the North West. This report recognises and celebrates the achievements delivered in

the last 12 months. I would like to thank you for your contributions to the success of the Network I look

forward to your continued support in the future.

Jonathan Stephens

Chair of the North West Skills Development Board

Director of Finance, Alder Hey Children’s NHS Foundation Trust


04

About usThe North West Skills Development Network is

an innovative Learning & Development Network

offering development opportunities from

Apprentice through to Director Level. Initially set

up to support the development of the finance

function, the Network now encompasses

informatics and procurement staff and is looking

to broaden its learning & development provision to

wider stakeholder groups across the North West.

The Skills Development Network is proactive in

identifying and providing learning & development

opportunities to meet this need, encouraging

and facilitating the sharing of best practice and

learning through Network events. These events are

highly regarded and also demonstrate best value

for organisations through shared learning.

The Network continues to go from strength to

strength and 2015/16 brought national recognition

with the launch of the National Procurement

Skills Development Network, replicating the North

West model and facilitated the rebranding of the

Network.


05

Governance StructureThe Network reports to the North West Skills Development Network Board on a quarterly basis. The Board

oversees the governance structure outlined below, to ensure consistency across all three specialisms and

clarity of the services provided by the Network. This is available in an interactive format on the website,

showing the membership, terms of reference and minutes for each group.

North West Skills Development Board

Leads Network Meetings

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Developing Today to Influence Tomorrow

StudentConference

Steering Group

Finance FocusDevelopment

Group

Informatics Focus

Development Group

Procurement Focus

DevelopmentGroup

Joint Network Focus

Development Group

Student Forum

ContactConference

SteeringGroup

TowardsExcellenceFinanceSteeringGroup

Connect Conference

Steering Group

Excellencein

InformaticsSteeringGroup

TowardsExcellence

ProcurementSteering Group

Finance SkillsDevelopment

Strategy Group

Informatics SkillsDevelopment

Strategy Group

Procurement SkillsDevelopment

Strategy Group

Focus Steering Group


06

The Network Learning & Development CycleThe purpose of the Network is to help employees maximise their potential and provide a valuable resource

for organisations. Learning & Development can be a source of competitive advantage where employees

gain appropriate new knowledge and skills. The Network provides bespoke learning & development

opportunities in terms of content and delivery to add value to the employees and their organisations.

Furthermore the provision of the opportunity to sharing best practice facilitates the transfer of knowledge

and skills to the benefit of all stakeholders.

Workforce

Profile

Training

Needs Anaysis

Development

& Design

Groups

Delivery-Focus

ProgrammePost Event

Evaluation

Celebrating

Success &

Case studies

Peer review

Accreditation

Value for

money & Return

on Investment


07

The Focus ProgrammeLearning & Development Opportunities

Professional Technical• Achilles EU Academy• Accounting Standards in the NHS/IFRS Update• Agile PM Foundation & Practitioner• Agreement of Balances• Balance Sheet Management and Reporting• Clinical Coding Standards Course• Clinical Coding Standards Refresher Course• ITIL Foundation• IT and IT Systems Procurement• Leasing for Procurement Staff including Managed Services• Mental Health Clinical Coding Foundation Course• MSP Foundation• MSP Practitioner• National Clinical Coding Qualification (UK) Revision Workshop• OJEU Refresher Courses• Performance Management Indicators• PRINCE2 Foundation, Practitioner, Re register• Statistics for Health• Writing Queries Using Microsoft SQL Server 2008 Transact-SQL

Business Skills• Better Business Cases• Business Analysis• Communicating Financial Information with Impact• Contracts, Common Pitfalls & how to avoid them• Cost Management in the NHS• Customer Service Skills (would be delivered within an organisation as part of a team)• From Bean Counter to Business Partner• How to prepare a small Business Case• Investment Appraisal• Introduction to Project Management• NHS best practice findings to clinical and financial engagement• Practical steps to sustainability• Strategic Finance and Planning in the NHS• Techniques to engage and educate clinicians about finance• Training and Education Funding in the NHS - A Health Education North West Guide to Funding Flows.• VAT update, Refresher & Strategy

Management & Leadership• Management Development Programme (ILM)• Experienced Professionals Programme• Future Leaders Programme• Managing & Building Teams• Leading Change

Personal Development• Assertiveness, Professional Presence & Confidence• Building Personal Resilience• Change Management Techniques• Communicating with Excellence (2 days)• Critical Thinking & Problem Solving• Dealing with Difficult people / communicating with different personality preferences• “Developing Your Personal Skills (Personal portfolios, career planning, preparing PDP, learning styles etc.)”• Having effective coaching conversations• Influencing & Negotiation Skills• Introduction to Emotional Intelligence• Presentation skills• Report Writing Skills (Basic)• Report Writing Skills (Advanced)• Speed Reading• Strategic Thinking• Time Management Skills

FocusProgramme


08

Development opportunities from

Apprenticeship through to Director Level

The Network introduced the Informatics

Apprenticeship Programme in 2015 with 24

Apprentices employed across the North West. In

conjunction with our training providers Estio, 23

have remained on programme and will successfully

complete the Level 2 IT Application Specialist

Apprenticeship. When asked if the Programme

had met their expectations 90% indicated that it

had. We would like to wish them every success

as they progress onto their second year Level

3 IT Software, Web & Telecoms Professional

Apprenticeship.

Regular employer forums have been established

to shape the 2016 programme where the

Network is broadening the offer to include a

programme in each geographic area for both the

existing Informatics Apprenticeship and the new

Accounting / Procurement Apprenticeship.

Our Strategy for 2017 is to commence work on

facilitating / brokering a cost effective, quality

solution for member organisations in the delivery

of apprenticeship provision. The aim is to ensure

that member organisations can maximise the

use of their levy monies through accessing

programmes for both new and existing staff from

Level 2 through to Level 7, utilising both existing

and new programmes of learning.

“Trafford is a striving young adult in the world of the ever changing ICT. He gives 110% in everything he does, with great feedback from other line managers within the department and also from our customers. He has been working within various departments within our ICT structure, including, Service desk, Desktop support, Networks, Back Office, Registration Authority and our Developments team. He has taken to it all like the proverbial duck to water. I have had staff from within these teams also come to me and give excellent feedback about Trafford’s dedication, maturity and great work ethics. A pleasure to have such a well-rounded individual for our

first apprenticeship.”

Matthew Fife – ICT Support Services and

Telecommunications Manager, Blackpool

Teaching Hospitals NHS Foundation Trust


09

Leadership DevelopmentProgramme Description Duration

Management Development Programme

Aimed at anyone new into management or individuals who may have plateaued at their professional level and are seeking a new challenge

6 months

Leading Through Change - Experienced Professionals Programme

Designed to provide a community of capable professionals ready to take the next step in their career. Aimed at individuals capable of growth who are ready to take on a wider perspective, working alongside other leaders in finance, informatics and procurement

8 months

Future Leaders Programme

Designed to nurture talented leaders and high fliers who have the ability to make an immediate impact on organisational performance and become very senior leaders, possibly at board level

18 months

Management Development Programme

Now in its 8th year, this programme continues to provide excellent feedback.

“A thought provoking and useful course which gives you space to reflect on how you are currently working and outlines new approaches which may help you to lead and manage more effectively.”

“An excellent course if you are looking to join a management programme. I have been able to take theory and apply this to my job role. This course has helped me develop and use certain theories to develop an excellent team

and service in my CCG.”

Leading Through Change - Experienced Professionals Programme

Launched in 2015/16, this programme is aimed at roles that have leadership / management responsibilities and / or influence on staff outside of their department. Initial feedback has been excellent and we are now halfway through the second cohort.

“This programme was inspirational, motivating and exciting. I was able to learn and trial new skills and tools in a safe environment. Fantastic content and facilitators. Would definitely recommend to others - a wonderful course”

“Enjoyable course. Challenging and learning lots of new tools and skills. I feel there is a more knowledgeable and prepared leader in

the organisation, on completion of the course”


10

Future Leaders Programme

The Future Leaders Programme demonstrates a

range of learning methodologies, which collectively

help to change the mind-set of an individual to

one where the individual thinks differently and is

able to reflect and challenge the system.

The reflective evaluation highlighted that nearly all

of the participants who completed the programme

reported having been promoted to a higher grade,

either internally or into another organisation, or

had had their portfolio expanded.

Many attributed this at least in part to having

undertaken the programme.

One of the delegates highlighted the impact the

course had on them personally in their feedback:

“The Course delivered against my open expectations tenfold. I feel that I went into the programme open to learn more and develop, but in reality had no idea how much of an impact the course would have on me professionally, but also just in my general life.”

137 delegates attended

14 organisations received Accreditation Awards

11 individuals received Certificate of Success

Contact Conference 2015


11

What does it means to be an Award Winner?

WINNERSWINNERS AWARD WINNERS

Innovation Award Bolton NHS Foundation Trust

Liverpool Clinical Commissioning GroupBrian McNaught Award

Brian McNaught Award - Liverpool CCG

“I am very proud of the team’s success in winning the Brian McNaught Award. The advantages to be gained from investment in development are fully understood and supported at Liverpool CCG. The Finance team have worked hard to develop a simple and an effective idea which continues to receive great feedback. The event really helps to break down communication barriers with non-finance managers, enabling Finance to be brought to discussions at the right time in order to make a difference.“

Tom JacksonChief Finance Officer/Deputy Chief Officer/ Programme Director - Healthy Liverpool NHS Liverpool Clinical Commissioning Group

“We are absolutely thrilled to win the Brian McNaught Award. When the CCG formed in 2013, we had a newly formed team and found ourselves in an uncertain environment of finance direction and team development. The award recognises all the hard work and effort the team has undertaken to establish a great team effort in terms of delivering standards, reputation and innovation. It will inspire the team to move forwards to deliver more innovation and success.”

Phil Saha and Nicola Kevan, Liverpool CCG Finance Team


12

110 Delegates attended

4 Organisations received Accreditation Awards

Connect Conference 2015

WINNERSWINNERS AWARD WINNERS

Clinician of the Year Award

Innovation Award

Staff Development Award

Rowan Pritchard Jones - St Helens & Knowsley HIS

Liverpool Clinical Commissioning Group

Informatics Merseyside

Wirral Clinical Commissioning Group

The Pennine Acute Hospitals NHS TrustBest Improvement inPatient Safety Award

Informatics Team of the Year Award


13

What does it means to be an Award Winner?

“Being part of an organisation that truly values your contribution and supports your personal and professional development is so important and really makes a difference to those we provide services to and also the colleagues around us. The Informatics Skills Development Network (ISD) accreditation and our success at being awarded the Staff Development of the Year award two year’s running is testament to our commitment for continual improvement and dedication to supporting the career aspirations of our colleagues. As an organisation dedicated to learning, our involvement with the ISD Network has helped highlight best practice enabling us to shape our training and development programmes to provide a benchmark for progression year on year. The ISD Network has definitely provided us with a robust foundation to effectively support the continuous development of our staff ensuring that we attract and retain those who share common values and are keen to support us in our aim to facilitate the delivery of excellent patient care.”

Kristen Watson-Mattocks - Informatics Merseyside Communications Manager

Staff Development Award - Informatics Merseyside

“The recognition that one size does not fit all when it comes to learning and development has been central to our approach to personal and professional development, and as a proactive learning organisation we are increasingly looking to utilise less of a conventional training model and one which is fresh, flexible and more aligned with our culture and values as an organisation. This ethos is something fully advocated through the Informatics Skills Development (ISD) Network and it is our on-going achievements in this field which saw Informatics Merseyside awarded the Staff Development of the Year honour two year’s running and successfully accredited with the ISD Excellence in Informatics certification in recognition for our rounded and good practice approach to informatics workforce development.”

David Lau - Informatics Merseyside Skills Development Network Lead


5 students received AAT Certificates

3 Informatics Apprentices received

Microsoft Office 13 Master Certificates


2016 saw the successful relaunch of

this conference

Student Conference 2016 NEW Payroll Conference 2016


14

Accreditation ProgrammesTowards Excellence Procurement Accreditation

Mick Guymer, Director, NWPD & Chair of North West Towards Excellence

Procurement Steering Group

The North West Skills Development Network has been instrumental in the

establishment of a national peer review process for the NHS Procurement &

Commercial Standards which will make a major contribution to the achievement

of the recommendations set out in Lord Carter’s review, in particular

recommendation 5(f) which states:

“trusts embracing the adoption and promotion of the NHS Procurement & Commercial Standards with the support of the new Skills Development Networks, with those that have already achieved Level 1 achieving Level 2 of the standards by October 2018; and those trusts that are yet to attain Level 1 achieving that level by October 2017. All trusts to produce a self-improvement plan to meet

their target standard by March 2017.”

The National ‘Peer Review Process & Guidance’ document, which is built on the North West framework, sets

out the approach to be taken to support organisations in attaining accreditation. A copy of the guidance

and all supporting documentation can be found at www.skillsdevelopmentnetwork.com and www.gov.uk.

To date, 15 organisations have been accredited nationally through the Towards Excellence Procurement Peer

Review process, 13 of which are in the North West. We are also extremely proud to have the only Level 2

accredited organisation in the Country, Central Manchester University Hospitals NHS Foundation Trust.


15

Towards Excellence Finance Accreditation

We would like to welcome Claire Yarwood, Director of Finance at Tameside &

Glossop Integrated Care NHS Foundation Trust who has taken up the role as

Chair of the Towards Excellence Finance Steering Group. We would like to pass

on our thanks Ian Moston, who has chaired the group over the last three years.

The standards of North West Towards Excellence Finance Accreditation Scheme

continue to be developed and are highly regarded. This excellence is being

recognised nationally with the standards being used as the foundation for the

development of the Future Focused Finance Kite Mark.

Excellence in Informatics Accreditation

Gina Silvano, Managing Director, Informatics Merseyside

The ISD Network provides our organisation with excellent opportunities to build

networks and relationships with Informatics leads and colleagues across the

Health Economy through a number of valuable forums. Access to educational

and learning programmes through the ISD Network has greatly supported our

Training and Development Strategy and Programme, offering valuable support to

the development of Informatics staff.

The ISD Network’s Accreditation programme provided us with the opportunity to benchmark our

organisation’s performance in achieving consistent good practice in informatics workforce development,

along with the opportunity to work together with leads from across the ISD Network as part of the

accreditation assessment process for other organisations.


16

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17

Chief Information Officer Declaration

The Network is pleased to support the launch of the Chief Information Officer’s

Declaration. The Declaration’s objective is for Chief Information Officers to

seek professional recognition through experience, education and examination.

The Network is also looking to support Continual Professional Development

for organisations ensuring Informatics teams have a formal career framework

to support the implementation of digital health in line with the needs of our

citizens, organisations and our workforce.

Student Forum

Siobhan Elliott (Chair of Student Forum),

Assistant Finance Manager,

NHS St Helens CCG

“I took on the exciting role of Chair of the Student Forum in September

2015, and I am enjoying every minute of it! As well as the responsibilities

that come with chairing a group, the role also includes liaising with a

wide range of NHS colleagues. The Forum have established excellent links

with the accountancy bodies and training providers, enabling it to run

high quality, cost effective events to support the student network.

As a Forum, we take into account feedback from students when considering what events to run

during the year. Please see overleaf for some feedback from events that were run during 2015/16.

From a personal perspective, I have developed many skills from being part of the Student Forum,

including how to chair a meeting and create an agenda, delegation of tasks (taking into account

individual strengths) and also how to motivate a team. The Forum is an excellent networking

platform and I have met so many great people from other organisations in different kinds of roles

and at all levels, allowing me to make some excellent contacts. The Forum is a great way to get out

of your comfort zone and really be involved in something forward thinking.”


18

Clare Culkin (vice Chair of Student Forum), Assistant Programme

Accountant, NHS Liverpool CCG

“I became Vice Chair of the Student Forum in September 2015, working

closely with the Forum Chair and the Skills Development Network.

I really enjoy this role as I get to work closely and interact with students

in the North West on a regular basis, helping them with any problems

they may have with studying and organising events to help them get

through their exams. I also get to contribute to the Student Forum

Newsletter, which is distributed on a quarterly basis, and have had the opportunity to become

involved in setting up the Student Skills Development (SSD) Leads Network.

I feel I have gained an awful lot from being on the Student Forum, through various networking

events. I’ve had the opportunity to meet a range of colleagues, from students and potential

students to senior managers within the NHS. I’ve also learned a lot from other students, both my

colleagues on the Forum, and those outside of the Forum, to enable me to become AAT qualified

this year (2016) and deciding what to study as a professional qualification. I definitely couldn’t

have done this without the help from the Student Forum and Skills Development Network.”

The Forum continues to go from strength to strength and held a number of extremely successful

events during 2015/16 which were attended by over 80 students in the North West.

“One of the benefits of attending the day was getting to know other students and more about

study skills. Particularly the speaker James Taylor really got me motivated”.

Student Skills Development Lead Network Day

“This event helped to restore my

confidence after some recent

disappointment. It was also good to share

stories/experiences with other students

that are going through the same thing.”

“Difficult subject to make exciting but

the presentations were very interesting

and informative. Also the use of audience

participation was good as it got all of the

delegates talking to one another.”

High Performance Exam TechniquesIntroduction to Audit


19

“I shadowed a Director of Finance from a Foundation Trust and it was an incredible experience.

In one day, I learnt so much about the pressures and decision making and challenges that are

faced on a daily basis. It really motivated me and inspired me to work towards that role in my NHS

Finance career”.

Feedback

“Collectively you and the team have done a fantastic job putting

on another first rate conference! The event is a credit to the

Network and organisations across the North West are extremely

fortunate to have the opportunity to attend.”

“I just wanted to thank everyone for the help and support

over the last few years; it’s been an absolute pleasure

to work with you all and other members of the team.

The work you all do is invaluable in supporting the

development of the next generation of finance staff and

its contribution should not be underestimated and the

differences you make to individuals is invaluable.“

“The effect of your

visit has been one of

energising those involved

which is excellent.”

“I’ve been on the course from

Sept 2015 and it has been

absolutely amazing, one of the

best courses I think I’ve ever

been on. It has been a privilege

to attend these sessions so I just

wanted to say thank you.”

Accreditation Visit

Event Feedback

Connect Conference 2015

Director Feedback

Shadow a Director of Finance / Chief Financial Officer Programme

The programme was set up in 2011 and has proved extremely successful to date with over 70

individuals taking part. It’s an excellent opportunity for individuals to gain an insight into and

experience of the role of a Director of Finance / Chief Financial Officer by shadowing for a day. 21

students took part in the programme last year.

Feedback on Network Activities

The Forum and the Network would like to take this opportunity to thank all stakeholders for their

continued support.


20

Perception SurveyYOU SAID... WE DID...

The website could do with updating. Certain parts of the website are rarely updated and should either be removed or ensure updated.

The range of courses is good but I think that it may be good to show what courses come recommended by colleagues who have previously attended as this may encourage us to go on certain courses.

The engagement and mix of CCIO and CIO at meetings needs to be rejuvenated

I think a few more of the courses could be e-learning - like the National Tariff payment system - so they could be available at all times - e.g. the session on Education and Training is really good, just not offered that often - might be more used if it was an e-learning module.

Some courses fill up fast and when I have logged interest and not always received response so need to keep checking. I think having a response and if unsure when it would be available again providing alternative course options via a different route would be beneficial.

Sometimes the timing of programmes courses coincide which can make it difficult to get funding for all aspects at the same time i.e. future leaders, university learning etc. Planned events per 6 months listing would be great to plan team representation.

New Website launched 1st April 2016, improved resources now available to all three professional groups looking to share career stories on the website.

Trip advisor star rating to be introduced when advertising events. Did you know that 81% would recommend our events tocolleagues.

We are aiming to have a dedicated CCIO contact in each organisation. Future agendas will be based on CCIO feedback. Joint development sessions have been organised in conjunction with Directors of Finance.

The online learning provision is currently being reviewed to meet the needs of the workforce e.g. an introduction to clinical coding for non-clinical coders.

Waiting lists are maintained of people who have logged an interest in an event or it is oversubscribed once this event is re-launched individuals are contacted.

We will review the scheduling of Leadership programmes to enable organisations to manage resources.


21

YOU SAID... WE DID...

The volume of emails seems to be increasing and the number of surveys are increasing which is adding to an already difficult workload. Maybe sending one update weekly would help with email fatigue being suffered in organisations. Improve - emails often include large attachments - use links instead?

Some courses should be more accessible to lower bands, to help them develop. ILM courses aimed at managers who should already have these skills, could help lower bands to develop these skills.

Venues are sometimes difficult to get to if you don’t drive. The venues of some of the courses are mainly done around Wigan and Merseyside instead of Manchester.Locations not always great for public transport.

I think there needs to be a re-fresh of the conferences maybe. Student Conference for Band 6 and below, Contact Conference from Band 8c and above in general and nothing for Band 7 to Band 8b. Only the HFMA one. But these are our next generation of leaders andshould be networking. Maybe working with HFMA on a joint one could be considered?

Provide courses in information security / cyber security and Information assurance.

CPD for director level CCIO and senior managers.

We are currently reviewing all Network communications and have employed a sandwich placement to ensure effective communications with our stakeholder with a view to enhancing the use of Twitter to reduce the email traffic. Furthermore, we are striving to put all information onto the www.skillsdevelopmentnetwork.com website.

We continually review our course provision based on the Training Needs Analysis submitted by our member organisations. The established working groups for Finance, Informatics and Procurement source and develop relevant material to suit organisation’s needs. We also have a well-established Student Forum that canvases the additional learning and developmentopportunities required for our studentcommunity.

We regularly review our venue matrix from a point of cost and accessibility. The Network covers a wide area from Cumbria to Crewe and from the Wirral to the Pennines. The M6 corridor is seen as being a central location for the area that we cover. We have recently transferred more events to Leyland as this is closer to a main line station. City centre venues are very expensive and whilst we try to source NHS venues, availability cannot be guaranteed.

We continue to have excellent feedback from our conferences. We recognise the need for a conference aimed at middle / senior management and are currently working with HFMA to develop a conference to meet this need.

The Network is now linking in with regional Information Governance chairs to identify these training needs.

Two development sessions held in May and July 16 and plans for future events.


22

Quality & Value for MoneyOur recent perception survey highlighted that over 70% rated the Quality of the Network events

as Good or Excellent.

Furthermore, over 80% said that they would recommend our events to a colleague

“The Skills Development Network is very efficient in communicating topical issues, course events

and job opportunities. The website is extremely well laid out and enables you keep up to date with

current issues and course events. The sharing of good practice and learning from other Trusts is of

value in ensuring services are efficient and effective.”

The Network constantly strives to offer its members value for money in 2015/16

Average cost of a Network event £202

Average cost of a private sector provider £575

65 events were held equating to an annual saving of circa £333k per annum for our members

All member organisations attended at least one event in 2015/16

% Attendance against Workforce Profile

Excellent 22%

Good 50%

Satisfactory 20%

Average 5%

Less than satisfactory 1%

Poor 2%

28.1

7%

28.8

3%

12.2

7%

10.6

7%

14.3

5%

16.3

5%

2014/15

Finance

Acute

Maximum

CCG MH/Comm Other

60

50

40

30

20

10

0% 20%

C&L GM C&M

40% 60% 80% 100% 120%

0

Informatics Procurement

2015/16

Average Minimum

Acute

Maximum

CCG MH/Comm Other

60

40

20

0

Average Minimum

Acute

RoI

CCG MH/Comm Other Specialist

150%

100%

50%

0%

6000

4000

2000

0

Total Workforce

Acute

CCG

MH/Comm

Other

Specialist

Excellent 22%

Good 50%

Satisfactory 20%

Average 5%


Poor 2%

28.1

7%

28.8

3%

12.2

7%

10.6

7%

14.3

5%

16.3

5%

2014/15

Finance

Acute

Maximum

CCG MH/Comm Other

60

50

40

30

20

10

0% 20%

C&L GM C&M

40% 60% 80% 100% 120%

0


2015/16

Average Minimum

Acute

Maximum

CCG MH/Comm Other

60

40

20

0

Average Minimum

Acute

RoI


150%

100%

50%

0%

6000

4000

2000

0

Total Workforce

Acute

CCG

MH/Comm

Other

Specialist


23

1199 staff attended network events

Total credits used across the Network 4,723

Average cost of the Network per head £165

CIPD median range £201-£250

These savings offer

an average return on

investment for each

organisation of 71%

Unique Bookings by Sector 25% of organisations access the On-line learning via the website

Average % of workforce accessing events

% Return on Investment by Sector (RoI)

Excellent 22%

Good 50%

Satisfactory 20%

Average 5%


Poor 2%

28.1

7%

28.8

3%

12.2

7%

10.6

7%

14.3

5%

16.3

5%

2014/15

Finance

Acute

Maximum

CCG MH/Comm Other

60

50

40

30

20

10

0% 20%

C&L GM C&M

40% 60% 80% 100% 120%

0


2015/16

Average Minimum

Acute

Maximum

CCG MH/Comm Other

60

40

20

0

Average Minimum

Acute

RoI


150%

100%

50%

0%

6000

4000

2000

0

Total Workforce

Acute

CCG

MH/Comm

Other

Specialist

Excellent 22%

Good 50%

Satisfactory 20%

Average 5%


Poor 2%

28.1

7%

28.8

3%

12.2

7%

10.6

7%

14.3

5%

16.3

5%

2014/15

Finance

Acute

Maximum

CCG MH/Comm Other

60

50

40

30

20

10

0% 20%

C&L GM C&M

40% 60% 80% 100% 120%

0


2015/16

Average Minimum

Acute

Maximum

CCG MH/Comm Other

60

40

20

0

Average Minimum

Acute

RoI


150%

100%

50%

0%

6000

4000

2000

0

Total Workforce

Acute

CCG

MH/Comm

Other

Specialist

Excellent 22%

Good 50%

Satisfactory 20%

Average 5%


Poor 2%

28.1

7%

28.8

3%

12.2

7%

10.6

7%

14.3

5%

16.3

5%

2014/15

Finance

Acute

Maximum

CCG MH/Comm Other

60

50

40

30

20

10

0% 20%

C&L GM C&M

40% 60% 80% 100% 120%

0


2015/16

Average Minimum

Acute

Maximum

CCG MH/Comm Other

60

40

20

0

Average Minimum

Acute

RoI


150%

100%

50%

0%

6000

4000

2000

0

Total Workforce

Acute

CCG

MH/Comm

Other

Specialist

Excellent 22%

Good 50%

Satisfactory 20%

Average 5%


Poor 2%

28.1

7%

28.8

3%

12.2

7%

10.6

7%

14.3

5%

16.3

5%

2014/15

Finance

Acute

Maximum

CCG MH/Comm Other

60

50

40

30

20

10

0% 20%

C&L GM C&M

40% 60% 80% 100% 120%

0


2015/16

Average Minimum

Acute

Maximum

CCG MH/Comm Other

60

40

20

0

Average Minimum

Acute

RoI


150%

100%

50%

0%

6000

4000

2000

0

Total Workforce

Acute

CCG

MH/Comm

Other

Specialist

Cumbria & Lancashire

Cheshire & Merseyside

Greater Manchester


24

To facilitate the development of the role of the Apprentice within organisations

To establish a funded apprentice programme for each specialism across the three regions

Established apprentice programme for Finance, Informatics and Procurement by 2017

FinanceInformaticsProcurement

To continue to develop the Annual Workforce Profile

Further development of the on-line annual Workforce profile in conjunction with national partners focussing on • profile definitions • job roles

100% participation by organisation in the on-line data collection across all three specialism.


To improve engagement across the Network through the development of communication media channels

• To enhance communication methods through the development of the Website, Twitter and LinkedIn

• To develop a Communications Forum which uses the latest technology to spread best practice and attract new interest

• Establishment of a Communications Strategy

• 10% Increase in Twitter Followers• Establishment of a LinkedIn page• 5% increase in Website

Registrations• Monthly E briefing of Network

activities• Monthly review and refresh of

Website materials


To enhance and develop the Network’s Accreditation Schemes to ensure Director level engagement and to evaluate organisational impact

• To further develop the standards in conjunction with NHS England / Department of Health for national roll-out to include the sharing of best practice

• To evaluate organisational impact through the establishment of a follow up evaluation

• 80% of Organisations to have obtained the FFF kite mark

• 80% of organisations to have obtained Excellence in Informatics Accreditation

• 50% of organisations completed National Standards for Procurement Accreditation


To expand and develop virtual access to the Network through the development of videos & e-learning materials for the website and increase utilisation of YouTube, Twitter etc.

• To develop regional Procurement Skills Training programme

• Enhance & develop on line learning materials

• Delivery of webinars & video materials

• To develop an online portfolio with built in reflection

• To create a training needs analysis for procurement staff

• Establishment of a Procurement Skills Development Programme

• Launch of new videos for access via the Website

• Launch a series of webinars• On line portfolio available to

access via the website


Objective Action Success Criteria Specialism

Network Priorities 2017/2020


25

To engage with professional bodies and to raise the professional development of staff across the Network

• To raise the professional development route for Procurement Staff through the development of close working relationships with both CIPS & HCSA

• To engage with professional bodies and to raise the professional development route for Informatics leaders

• To continue to raise the professional profile of Finance staff

• To further develop the Student Support Network through the Student Forum

• To establish a regional graduate placement programme in conjunction with the Leadership Academy

• To develop learning and development programmes for niche professions e.g. Clinical Coding, Data Analytics, Material Management, Charitable Funds etc.

• Identification of champions within organisations

• 25% of CIO’s to have signed the Declaration

• Establishment of joint events with HFMA / Big 4 etc.

• To run a minimum of 4 student events per annum

• Placement of North West Graduates within organisations

• Delivery of dedicated events for niche professions


To facilitate the sharing of Best Practice and to broaden the knowledge within STP footprints

• To develop events on a local economy basis for junior staff to address the changing landscape of the NHS

• To work in partnership with NHS Digital and Health Education England to develop a national Informatics Network, building on the North West best practice

• To analyse the results of the Wachter and Digital Health reviews in relation to the role of the CCIO and identify the required areas for development

• To support organisations in the delivery of the Carter recommendations

• To develop a Finance & Clinical Educator learning forum to share best practice

• To deliver a minimum of 3 STP events to raise awareness of NHS & policy changes

• To Share North West policies and procedures with Neighbouring regions

• To develop an action plan based upon the Wachter recommendations

• To develop a Learning & Development Programme to support the Carter recommendations

• To facilitate quarterly events


Objective Action Success Criteria Specialism


26

Raising the ProfileFINANCE

The Network’s reputation is growing beyond the North West with national recognition in a number of areas

PROCUREMENT

The Skills Development Network were the driving force behind the establishment of the National Procurement Skills Development Network and in developing the NHS Procurement Standards

INFORMATICS

The Network is in discussions with Health Education England to develop national accreditation standards for informatics and working with other regions to establish a national ISD Network promoted via the promotional video developed in conjunction with ITN

https://www.youtube.com/watch?v=blfE2zj0Pqg


27

NW Skills Development Network Team

Head of North West Skills Development NetworkTel: 01928 753500Mobile: 07824 [email protected]

North West Skills Development Apprenticeship LeadTel: 01928 753276Mobile: 07919 [email protected]

North West Skills Development Support OfficerTel: 01928 753033Mobile: 07824 [email protected]

North West Finance and Procurement Skills Development ManagerTel: 01928 753020Mobile: 07789 [email protected]

North West Skills Development Network Communications LeadTel: 01928 753104Mobile: 07825 [email protected]

North West Skills Development AssistantTel: 01928 753031Mobile: 07796 [email protected]

North West Informatics Skills Development ManagerTel: 01928 753276Mobile: 07826 [email protected]

North West Skills Development Network Co-ordinatorTel: 01928 753451Mobile: 07729 [email protected]

Undergraduate Sandwich Student PlacementTel: 01928 [email protected]

Di Ormandy

Julie Davison

Carolyn Harding

Jacky Bowman

Jill Moran

Tony Haslam

Christine Banks

Sara Braidwood

Nic Farley

@FSDNorthwest @ISDNorthwest @PSDNorthwest

North West Skills Development Network I Ground Floor I Block 9

Halton General Hospital I Hospital Way I Runcorn I WA7 2DA

01928 753 500 [email protected]

Developing Today to Influence TomorrowTo provide a robust infrastructure to effectively support the continuous development of Finance, Informatics and Procurement staff across the North West in line with the NHS Constitution’s pledge to provide all staff with the right skills and professional development to facilitate the delivery of excellent patient care.

Finance, Informatics & Procurement Skills Development by the NHS for the NHS

www.skillsdevelopmentnetwork.com

Documents

The North West Skills Development Network ANNUAL 2015 ......NORTH WEST SKILLS DEVELOPMENT NETWORK ANNUAL REPORT 2015/2016 10 Future Leaders Programme The Future Leaders Programme demonstrates