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Published by Aged & Community Services Australia | 18 July 2018 | Page 1 of 14
The news in NSW and the ACT
26 July – NSW/ACT ACSA Aged Care Award
The ACSA Aged Care Awards celebrate the
outstanding achievements and contributions that
organisations, teams and individuals in the aged
care industry have achieved throughout the year.
There are a total of six award categories in this
year’s program, with winners from NSW/ACT
having the opportunity to represent their state at
the National Award presentation at the ACSA
National Summit in September 2018.
NSW/ACT Award Presentation
Winners will be announced at a NSW/ACT Awards
Gala Dinner event on Thursday, 26 July 2018.
Date: Thursday, 26th July
Time: 6:30 pm - 10:30 pm
Location: Doltone House - Hyde Park, 3/181
Elizabeth St, Sydney NSW 2000
Dress: Cocktail attire requested
To register, please click here
Below are the NSW/ACT State Finalists in each category
Employee of the Year
• Chris Giles – Anglican Care
• Todd Southourne – Mackellar Care Services
• David Macdonald – Warrigal
Provider of the Year
• Anglican Care
• Warrigal
• Catholic Healthcare
• Mission Australia
Published by Aged & Community Services Australia | 18 July 2018 | Page 2 of 14
Innovation in Service or Design
• Feros Care
• Warrigal
• 3Bridges Community
Volunteer of the Year
• Alan Doak – Merton Living
• Brian O’Rielly – Presbyterian Aged Care NSW & ACT
• Kim Johnson – Merton Living
• Mary Slater – Warrigal
Trainee of the Year
• Justin Law – Mackellar Care Services
• Kodey Wicks – Bathurst Seymour Centre
Lifetime of Achievement
• John Kilpatrick AM – Anglican Care
• Norm Rowland – Warrigal
• Ruth Peacock – NovaCare Community Services Ltd
• Jennie Hewitt – Feros Care
Tender Loving Cuisine - Specialist Meal Provider to NDIS Commission and Home Care Package Clients
TLC is the leading meal provider to seniors for over 23 years servicing up to 3,200 suburbs; so, if you plan to
obtain a Care Package or seek NDIS approval, be sure to ask to include TLC home delivered premium meals
in your plan and receive real home-style meals providing the best service and price.
Sample meals supplied for group tastings.
For more details visit our website: www.tlc.org.au or phone our Professional Services on 1800 801 200.
To have a look at TLC’s current menu, please click here
Published by Aged & Community Services Australia | 18 July 2018 | Page 3 of 14
Transforming Aged Care
If Australia is to meet the increasing demand for aged care, we need to focus on the people who deliver
these critical services. The HESTA Transforming Aged Care report sheds new light on the future of the
sector. Read the report here
Sponsor Highlight – i.on My: Sponsor of the 2018 Lifetime Achievement NSW & ACT
Are We Living in the Golden Age of Aged Care?
People are living and staying healthier longer. How far will science take us and what will be the impact? Dr Robin Craig is a Scientist, Philosopher, Speaker and Author and questions whether we are living in the Golden Age of Aged Care. Read more.
People are living longer, and not merely longer, but staying healthy longer. Not coincidentally, the average person is far wealthier than his or her grandparents were.
Even governments, faced with promised pensions invented when most people survived for only a few years after retirement, are slowly, almost surreptitiously, increasing the official retirement age. This reflects the fact that with a longer and healthier life comes the opportunity for a longer working life.
But while we are living longer and healthier lives, modern medicine has done more for the former than the latter. We are better able to keep people alive than to reverse the decay that attends increasing age. So in the current era, we see historically high levels of people needing aged care for extended periods and having the means to afford it (whether the means are their own or not).
Yet while people are living longer, it is more a case of increasing numbers reaching the biological limits of their bodies. While this varies from person to person, with some retaining moderate health well beyond 100, around 80-90 years appears to be the average.
Some believe that limit might never be broken. Others believe that it is only a matter of time before a quantum leap in lifespan is achieved.
Who is right? I am on the side of the optimists. Scientific knowledge of how cells work and what keeps them healthy or otherwise is already far beyond what was imagined mere decades ago. And scientific knowledge is growing exponentially. Exponential growth seems to start slow, then before you know it,
Published by Aged & Community Services Australia | 18 July 2018 | Page 4 of 14
you’ve reached the stars. It could be mere decades before we not only understand the biochemical basis of ageing – but learn how to control it. To maintain youth, or even more: to return to it.
The same scientific and economic processes which have led to the Golden Age of Aged Care might therefore bring it to its end, by rendering it largely unnecessary. But don’t fear too much for the future of your industry. Think of your own future in such a world.
What do you think? Share your thoughts with us.
About the Author:
Dr Robin Craig is a Scientist, Philosopher, Speaker, Author and Director of Governance, Risk and Compliance Software Platform – ionMy parent company, ThoughtWare. www.ionmycare.com
Sponsor Highlight – PerformHR
2018 Innovation in Service or Design Award NSW & ACT
Consultation 101
“There are significant benefits associated with implementing and maintaining a culture of consultation and
cooperation in the workplace. Businesses working to best practice recognise the benefits of regularly
seeking opinions and views from employees, whether that be through consultation with individuals, groups
or unions, or a mixture of all three.”
- Fair Work Australia
What is Consultation?
Workplace consultation involves the open exchange of information between employers and employees,
creating a greater sense of ownership involvement for employees in the decision making within your
organisation.
The Fair Work Act sets out situations where an employer must engage with its employees or their
representatives including:
• When bargaining in good faith in the context of negotiating the terms of an enterprise agreement
• Where an employee requests flexible working conditions under the National Employment Standards
• Under provisions for flexible working arrangements set out in a relevant modern award, or
• During negotiating an individual flexibility arrangement under an enterprise agreement
Published by Aged & Community Services Australia | 18 July 2018 | Page 5 of 14
Employers should consult with their employees in accordance with the relevant procedures that may be set
out in:
• The Fair Work Act
• A Modern Award
• An Enterprise Agreement or other Industrial Instrument
• The employer’s company policies
• State or Territory workplace health and safety laws.
Why is Consultation so Important?
Employers need to properly consider their consultation obligations, because a failure to meet these
obligations can result in a range of potential adverse consequences including:
• Substantial legal costs;
• A greater exposure to successful unfair dismissal claims where employees have been made
redundant, because the “genuine redundancy” defence will not be available; and
• Proceedings for breach of an applicable award/enterprise agreement, and the imposition of
substantial civil penalties
• Formal complaints/grievances from staff for address and management; damage or
breakdown in the relationship between Employer and Employee/s and/or the associated
Unions; Workplace conflict; negative impacts on morale, culture and even productivity.
Consultation requires an employer to discuss the introduction of changes that will affect the workforce or
the employee, and to consider the views of employees before making a final decision. This does not mean
employers must give employees and their representatives a right of veto or ask for their consent to the
proposed change.
If you have questions around best practice for consultation in your workplace, please contact the friendly
performHR team. Start the Conversation today by calling 1300 406 005.
Published by Aged & Community Services Australia | 18 July 2018 | Page 6 of 14
Sponsor Highlight – Epicor
Sponsor of the 2018 Provider of the Year NSW & ACT
Epicor SLS the ERP solution for Aged Care
Epicor Senior Living Solutions (SLS) is one of Australia’s market leading solutions for the aged care
industry and care services industry providing end-to-end solutions for organisations of all different
sizes. It has been specifically designed for operators of independent living, residential aged care, and
community care organisations. The solution is designed to provide the functionality required for
managing the compliance, security, marketing, administrative, client, workforce management, and
financial aspects of an aged care organisation in an integrated software system.
Aged care industry in Australia is highly regulated and undergoing a period of substantial change with
increasingly complicated financial requirements. This in conjunction with changing business
models and growing operational complexity are causing the traditional aged care providers to rethink
and reinvent. Running a successful aged care services organisation requires a system to have the
ability to adapt to varied funding structures, offer flexible reporting capabilities, meet industry’s
extensive financial compliance and governance requirements and provide best in class financial
functions
Epicor ERP for aged care is the only ERP provider in the aged care industry that has specific
functionality designed for the Australian aged care market. Epicor ERP for aged care provides core ERP
features such as Financials, HCM, Procurement, Asset Maintenance, Business Intelligence and
reporting with the added benefit of specialist modules for funding, billing, community and rostering
whilst remaining fully government compliant. Epicor ERP for Aged Care will reduce errors, increase
productivity and provide management with confidence in the data-driven decisions.
Our ability to offer this in a cloud environment or on premise means an enterprise has options and can
consider what fits their business needs.
About Epicor
Epicor has a mature team that has been delivering value add software and services for the aged care
industry for 20 years. It has been a key player in the Australian business software market for well over
a decade with five offices located across Australia and New Zealand and a team that numbers more
than 100 people.
Epicor spans the globe, with more than 4,000 dedicated professionals in offices across the Americas,
Europe, Africa, Asia, Australia, and New Zealand.
Published by Aged & Community Services Australia | 18 July 2018 | Page 7 of 14
Sponsor Highlight – Mirus Sponsor of the 2018 Trainee of the Year NSW & ACT
Fresh Thinking for Old & New Challenges
Yesteryear a Nurse may have been asked to sweep and mop the floors of a ward daily or dust the patient's
furniture and window sills. Yesterday, a job advert on Seek requested that a Director of Nursing
responsibilities included: strategic management, people and operational management and leadership to
promote person-centred care and an engaging culture. The ad also requested sound business acumen and
experience in engaging with professional networks to promote the facility in the wider community and key
stakeholders.
It wasn’t that long ago that our customers made little effort to change or challenge the status quo of the
products and services being offered to them. Outbound marketing or traditional media like TV, print and
radio did not give customers the option to actively engage in the consumption of media or advertising
during the consideration or decision-making process of purchasing products and services.
Today, it is critical to understand residents in more detail and tailor services to meet changing expectations
of our market. Regulatory reform, growing competition and shifting consumer preferences, is driving the
need for improvements in the customer experience, along with declining revenue growth and low staff
engagement.
“The old challenges are still there, but the new challenges require us all to think differently,” says Robert
Covino, Executive Director, Mirus Australia. “The integration of people and technology, which includes
supporting our up-and-coming leaders and thinkers is vital to shifting mindsets, behaviours and ultimately
performance in aged care.”
The team at Mirus Australia is proud to sponsor the Trainee of the Year award, recognising the outstanding
achievements of an employee who is studying and working towards a qualification in the aged care sector.
“Congratulations to Justin Law from Mackellar Care Services and Kodey Wicks from Bathurst Seymour
Centre on your nomination for Trainee of the Year Award and your commitment to continuous learning and
demonstrating the leadership skills required for fresh thinking.”
A long life is definitely worth caring about. People + Technology #MakingAgedCareBetter. With expertise in
the integration of people + technology, we partner with aged care organisations. Supported by real-
time data which runs through our DNA, we co-design solutions to fit the needs of each of our valued
clients. We offer fresh thinking for old + new challenges including revenue, marketing + admissions and
workforce management. Our current clients are responsible for over 65,000 people. Now that’s worth
caring about.
Published by Aged & Community Services Australia | 18 July 2018 | Page 8 of 14
Sponsor Highlight – Holman Webb Lawyers
2018 Volunteer of the Year NSW & ACT
Corporate and Clinical Governance Update
by Alison Choy Flannigan, Partner, Health, aged care and lifesciences, Holman Webb
1. Introduction
The inquiries into the Oaken Older Persons Mental Health Service in South Australia (which involved
systematic abuse of aged care persons), indicates the importance of corporate and clinical
governance and has resulted in two reports:
• The Oakden Report – The Report of the Oakden Review – Dr Aaron Groves, Chief
Psychiatrist (April 2017)
• Oakden, A Shameful Chapter in South Australia’s History – A Report by the Hon
Bruce Lander QC ICAC (February 2018).
The reviews have also resulted in the independent Review of the National Aged Care Quality
Regulatory Processes and the announcement of significant reforms:
https://agedcare.health.gov.au/quality/review-of-national-aged-care-quality-regulatory-processes
2. What is corporate governance?
Corporate governance is a broad-ranging term which, amongst other things, encompasses the rules,
relationships, policies, systems and processes whereby authority within organisations is exercised
and maintained.1
An effective governance framework should have appropriate regard to the:
• contribution of individual directors;
• effectiveness of the board and board performance;
• financial performance and governance;
• way in which governance is applied throughout the organisation; and
• strength of the relationships the organisation fosters with its stakeholders.
3. What is clinical governance?
Clinical governance is the set of relationships and responsibilities established by a health/aged care
service organisation between its governing body, executive, clinicians, patients, consumers and other
stakeholders to ensure good clinical outcomes. It ensures that the community and health/aged care
Published by Aged & Community Services Australia | 18 July 2018 | Page 9 of 14
service organisations can be confident that systems are in place to deliver safe and high-quality care,
and continuously improve services.2
Clinical governance includes:
• evidenced based models of care;
• clinical/care case management;
• ensuring that the organisation meets its duty of care to patients/residents;
• governance, leadership and culture to improve safety and quality;
• patient safety and quality improvement systems;
• appropriate clinical policies and procedures, including in relation to medication
management and infection control;
• clinical performance and effectiveness, ensuring that the workforce has the right
qualifications, skills and supervision to provide safe, high quality care to
patients/residents/clients, together with clear responsibilities and accountability;
• a safe environment for the delivery of care;
• partnering with consumers in their own care including health literacy;
• a multi-disciplinary approach to and input into clinical policies and practice (including
medical, nursing, mental health/dementia, geriatrics, palliative, pharmacy, dietician,
allied health, social workers, etc.); and
• reporting, audit and accountability, for example, adverse events and incidents.
4. What is an Integrated Corporate and Clinical Governance Framework
In organisations such as aged care providers the Board is ultimately responsible for both corporate
and clinical governance and both are equally important.
An integrated corporate and clinical governance framework means that both corporate and clinical
risks are reviewed in a holistic way throughout the framework.
For further information, please refer to the Holman Webb Health Law Bulletin, June 2018 available at:
http://www.holmanwebb.com.au/blog/health-law-bulletin-june-2018 or contact
Published by Aged & Community Services Australia | 18 July 2018 | Page 10 of 14
7 Aug Walk the Tightrope: Risk, Compliance & Consumer Choice
The new Aged Care Quality Standards is expected to be legislated from July 2018, with a 12 month
transition period until July 2019. The single set of quality standards will apply to all aged care services
including residential care, home care and flexible care and services under the Commonwealth Home
Support Program. The new standards focus on quality outcomes for consumers and target assessment
activities based on risk.
ACSA is running a NSW Workshop 'Unpacking the New Standards' to support providers transition to the
new single set of quality standards. During these sessions participants will:
Date: Tuesday, 7th August
Time: 8:30 am - 4:30 pm
Location: Newcastle - Maroba Manor, 58 Edith Street, Warratah NSW 2298
Target Audience: Senior leaders, managers, coordinators and staff from home care and residential care
service providers
To register, please click here
Any questions regarding the webinar or education session contact Gayle Wain on
[email protected] or our member advice service on [email protected]
8 Aug Regional Symposium - Wagga Wagga - Inspire Ageing in Rural Communities: Together we can make a difference
Keynote speakers are Professor Joe Ibrahim and Professor John Pollaers The Regional Symposium aims to:
• Stimulate: Introduce delegates to ideas they may not have previously considered
• Instigate: Encourage delegates to build on current practices with new ideas for delivering best outcomes for people in their communities
• Surround: Meet, collaborate, partner, exchange ideas and build networks with peers from diverse backgrounds and disciplines
Date: Wednesday 8th to Friday 10th August 2018 Time: Wednesday (Film night and discussion at the Forum Cinemas 6:00 - 8:00am) Thursday 9th August – 8:00 from 8:30am to 5:00pm Symposium Dinner 7.00pm Friday 10th August – 8:30 for 9:00am to 12:30pm Venue: Charles Sturt University Wagga Wagga, NSW
For more information, and to register, please click here
Published by Aged & Community Services Australia | 18 July 2018 | Page 11 of 14
14 Aug Regional Workforce Forum – Penrith
Time to stop talking and start doing!
ACSA recently implemented a Workforce & Industry Development Unit. A key role of this
Unit is to support and enable both organisations within the Sector, and the Sector as a
whole, to address Workforce Issues head on. With a national focus it is our aim to identify
(and share) State based attraction, recruitment, retention and skill development
initiatives/solutions that are working and together identify, develop and implement new
and innovative initiatives.
Date: Tuesday, 14 August
Time: 9:30 am - 1:00 pm
Location: Castlereagh Room, Penrith RSL, 8 Tindale St, Penrith, NSW
Target Audience: Aged care providers, residential, home care packages and CHSP
providers.
REGISTER HERE
15 Aug Regional Workforce Forum – Maitland
Time to stop talking and start doing!
ACSA recently implemented a Workforce & Industry Development Unit. A key role of this
Unit is to support and enable both organisations within the Sector, and the Sector as a
whole, to address Workforce Issues head on. With a national focus it is our aim to identify
(and share) State based attraction, recruitment, retention and skill development
initiatives/solutions that are working and together identify, develop and implement new
and innovative initiatives.
Date: Wednesday, 15 August
Time: 9:30 am - 1:00 pm
Location: Best Western Rutherford - Hunter Gateway, 11 Denton Park Drive, Rutherford,
NSW
Target Audience: Aged care providers, residential, home care packages and CHSP
providers.
REGISTER HERE
Published by Aged & Community Services Australia | 18 July 2018 | Page 12 of 14
15 Aug Webinar: Government Compliance and Online Claiming
Aged Care providers have to deal
with a landscape of constantly
changing and evolving
compliance requirements. While
traditionally these covered Care
processes, funding and
administration requirements,
Recently new privacy and
security requirements have been
introduced that affect day to day
operations and record keeping
requirements as well as electronic transmission and communication with Government agencies in the
cloud. Keeping on top of these changes in the many different areas is a challenge for most providers.
Gary McDonald and Uday Shah from Aged Care software provider Epicor give an overview of some of the
challenges faced by providers and how current software solutions and cloud platforms can be used by
organisations to support and meet these compliance requirements.
Date: Wednesday 15 August, 2018
Time: 11:00am – 12:00pm
Please note: Webinar access details will be sent 1 week prior to the webinar.
BOOK NOW
3-5 Sept ACSA National Summit – Sydney – REGISTRATIONS NOW OPEN!
Registrations are now open for the 2018 ACSA National Summit! The 2018 Summit will
be held at the International Convention Centre Sydney, from the 3-5th September.
Register by Friday 27 July and SAVE $200 with our Early Bird rates.
Join us as we uncover, ‘What’s Next?' in the aged and community care sector.
This is your opportunity to identify, adapt and deliver on the latest best practice
Published by Aged & Community Services Australia | 18 July 2018 | Page 13 of 14
initiatives to ensure the sustainable future of your business, and the continuous and
ever-improving care of older Australians.
REGISTER HERE
Mental Health Postgraduate Studies
The new Applied Mental Health Studies postgraduate program has been designed to incorporate thought
leadership, contemporary learning practice and application to the workplace. Students will join a
community of leading mental health practitioners dedicated to improving the mental health and wellbeing
of people in NSW and beyond. This invaluable learning experience will enable you to contribute to a more
compassionate and effective mental health care service.
For more information on the program, please click here to visit the webpage.
Call for expressions of interest from HCP providers in participation in carer
recognition research
Researcher: Ms Cathy Duncan (BSW, Grad Cert Health services research), PhD Candidate, University of
Wollongong
Topic: This research is investigating the impact of the marketisation of the HCP program on HCP recipients
and their family and friend carers. In collaboration with Carers NSW and service providers, a framework for
carer recognition for the HCP program will be developed.
Support needed from HCP providers:
1. To assist in recruiting HCP recipients (ideally Level 2 and above) and their carers who are interested
in participating in an interview with the researcher. Interviews will be conducted from May to August
2018 and will take place in the HCP recipient’s home. The purpose of the interviews is to explore how
the delivery of the HCP service impacts on care recipients, family and friend carers and care
relationships. I am keen to include at least some people with dementia and their carers in this
research. The target regions for the research is the Illawarra, Shoalhaven and Southern Highlands
of NSW. If you provide services outside these areas and are keen to participate, please contact me.
2. To participate in a service provider focus group (could be by phone if people not able to attend a
meeting in Sydney) later in 2018 to discuss the implementation benefits and challenges of the
proposed framework for carer recognition for the HCP program.
If you are interested in participating in this research please contact me.
Contact details: [email protected] or 0429018183
Note: The University of Wollongong’s Human Research Ethics Committee has granted approval for this
research.
Published by Aged & Community Services Australia | 18 July 2018 | Page 14 of 14
25-26 July Aged Care Reform After the 2018 Federal Budget
2017 was a significant year of change for
aged care providers, with the release of
several key reviews including the Tune
Review and the Carnell/Paterson Report
signalling more change to come in 2018,
as well as the release of consolidated
Home Care Data for the first time.
This conference will be your first opportunity to unpack the aged care reform measures in the 2018 Federal
Budget with key legislators, industry and consumer peaks and aged care experts to identify your next steps.
REGISTER NOW!
Position Vacant: Manager - Consumer Outcomes
McLean Care Ltd is a dynamic and rapidly expanding not-for–profit aged care provider operating across the
Homecare, Residential and Independent Living sectors in NSW and QLD. Multi-site and multi award
winning; we are going places with a passion for technology and enriching the experiences of those we care
for.
We are currently seeking a Manager – Consumer Outcomes that will form part of the Executive Leadership
team and report directly to the CEO. In this critical role you will lead the execution of the Quality and Risk
Management System activities with a high focus on exceeding both compliance and consumer
expectations.
Using your extensive knowledge about clinical governance, risk management and quality assurance as it
relates to the health sector, you will work closely with the Leadership team to ensure that our systems and
processes are continually improving to support the strategic goals of the organisation.
If you are positive, passionate and enjoy driving a culture of continuous improvement then this is a
fabulous opportunity to join an innovative, modern and fast growing organisation.
An Executive Level Package will be negotiated with the successful applicant
For further information about this exciting role please contact Sue Thomson (02) 67217300 or send an
email to [email protected]
Position Type: Full Time - 2-year contract
Location of job: Location flexible within NSW or QLD
To apply: click here
To be eligible to apply for this position you must be eligible to work in Australia and be willing to undertake
a criminal record check and working with children check.
