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THE NEW JERSEY HEALTHCARE CENTRAL SERVICE ASSOCIATION ANNUAL SEMINAR Todd Eich, CST Director of Materials Management United Surgical Partners International Building the Professional Taking our Craft from the Basement to the Boardroom through Career Development, Communication and Leadership

THE NEW JERSEY HEALTHCARE CENTRAL SERVICE ASSOCIATION ANNUAL SEMINAR Todd Eich, CST Director of Materials Management United Surgical Partners International

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Page 1: THE NEW JERSEY HEALTHCARE CENTRAL SERVICE ASSOCIATION ANNUAL SEMINAR Todd Eich, CST Director of Materials Management United Surgical Partners International

THE NEW JERSEY HEALTHCARE CENTRAL SERVICE ASSOCIATIONANNUAL SEMINAR

Todd Eich, CST

Director of Materials Management

United Surgical Partners International

Building the ProfessionalTaking our Craft from the Basement to the Boardroom through Career Development, Communication and Leadership

Page 2: THE NEW JERSEY HEALTHCARE CENTRAL SERVICE ASSOCIATION ANNUAL SEMINAR Todd Eich, CST Director of Materials Management United Surgical Partners International

Ice Breaker

Page 3: THE NEW JERSEY HEALTHCARE CENTRAL SERVICE ASSOCIATION ANNUAL SEMINAR Todd Eich, CST Director of Materials Management United Surgical Partners International

Staying Relevant to the Changing Workforce

Career Development

Page 4: THE NEW JERSEY HEALTHCARE CENTRAL SERVICE ASSOCIATION ANNUAL SEMINAR Todd Eich, CST Director of Materials Management United Surgical Partners International

Speak From a Source of Expertise

Page 5: THE NEW JERSEY HEALTHCARE CENTRAL SERVICE ASSOCIATION ANNUAL SEMINAR Todd Eich, CST Director of Materials Management United Surgical Partners International

Be a Good Lieutenant

Page 6: THE NEW JERSEY HEALTHCARE CENTRAL SERVICE ASSOCIATION ANNUAL SEMINAR Todd Eich, CST Director of Materials Management United Surgical Partners International

Minimize Distractions at Work

Page 7: THE NEW JERSEY HEALTHCARE CENTRAL SERVICE ASSOCIATION ANNUAL SEMINAR Todd Eich, CST Director of Materials Management United Surgical Partners International

Obtain a Mentor

Page 8: THE NEW JERSEY HEALTHCARE CENTRAL SERVICE ASSOCIATION ANNUAL SEMINAR Todd Eich, CST Director of Materials Management United Surgical Partners International

Social Networking

Page 9: THE NEW JERSEY HEALTHCARE CENTRAL SERVICE ASSOCIATION ANNUAL SEMINAR Todd Eich, CST Director of Materials Management United Surgical Partners International

Using Purposeful Communication to Deliver Your Message

Brevity is the Key to Effective Communication

Page 10: THE NEW JERSEY HEALTHCARE CENTRAL SERVICE ASSOCIATION ANNUAL SEMINAR Todd Eich, CST Director of Materials Management United Surgical Partners International

The Great Communicator

Simple Ideas Sincere Believable/

Credible Optimistic/

Positive Substance

Ronald Regan Message

Page 11: THE NEW JERSEY HEALTHCARE CENTRAL SERVICE ASSOCIATION ANNUAL SEMINAR Todd Eich, CST Director of Materials Management United Surgical Partners International

Maximize Your Use of Technology

Page 12: THE NEW JERSEY HEALTHCARE CENTRAL SERVICE ASSOCIATION ANNUAL SEMINAR Todd Eich, CST Director of Materials Management United Surgical Partners International

Know Your Audience

Page 13: THE NEW JERSEY HEALTHCARE CENTRAL SERVICE ASSOCIATION ANNUAL SEMINAR Todd Eich, CST Director of Materials Management United Surgical Partners International

Speak the Same Language

Page 14: THE NEW JERSEY HEALTHCARE CENTRAL SERVICE ASSOCIATION ANNUAL SEMINAR Todd Eich, CST Director of Materials Management United Surgical Partners International

Get to the Point

Page 15: THE NEW JERSEY HEALTHCARE CENTRAL SERVICE ASSOCIATION ANNUAL SEMINAR Todd Eich, CST Director of Materials Management United Surgical Partners International

Please Advice

Page 16: THE NEW JERSEY HEALTHCARE CENTRAL SERVICE ASSOCIATION ANNUAL SEMINAR Todd Eich, CST Director of Materials Management United Surgical Partners International

Example of Effective Communication

From: Eich, Todd Sent: Monday, August 12, 2013 3:02 PMTo: Cliff ParkerCc: Simmons, BrookeSubject: Inventory Extract - New Mexico Orthopedic

 Can you extract New Mexico Orthopedics’ (#11504) pharmaceutical inventory for me please? Matt Atkinson (505-724-4395) needs to assign a large quantity of supply items to his Anesthesia Drug Room location and rather than assign each item to the location we thought we could help him accomplish this in aggregate. Please let me know if you need further information from me. Thanks!

 Todd Eich, CSTDirector of Materials ManagementUnited Surgical Partners International(972) 763-3898 Phone(214) 417-7656 Cell(972) 767-0881 eFax

Page 17: THE NEW JERSEY HEALTHCARE CENTRAL SERVICE ASSOCIATION ANNUAL SEMINAR Todd Eich, CST Director of Materials Management United Surgical Partners International

The Skill of Influencing People to Work Enthusiastically Toward Goals Identified as being for the Common Good

Leadership

Page 18: THE NEW JERSEY HEALTHCARE CENTRAL SERVICE ASSOCIATION ANNUAL SEMINAR Todd Eich, CST Director of Materials Management United Surgical Partners International

Provide Great Customer Service

Page 19: THE NEW JERSEY HEALTHCARE CENTRAL SERVICE ASSOCIATION ANNUAL SEMINAR Todd Eich, CST Director of Materials Management United Surgical Partners International

Develop Your Own Leadership Style

Page 20: THE NEW JERSEY HEALTHCARE CENTRAL SERVICE ASSOCIATION ANNUAL SEMINAR Todd Eich, CST Director of Materials Management United Surgical Partners International

Be Unique

Page 21: THE NEW JERSEY HEALTHCARE CENTRAL SERVICE ASSOCIATION ANNUAL SEMINAR Todd Eich, CST Director of Materials Management United Surgical Partners International

Know Which Hill You are Willing to Die On

Page 22: THE NEW JERSEY HEALTHCARE CENTRAL SERVICE ASSOCIATION ANNUAL SEMINAR Todd Eich, CST Director of Materials Management United Surgical Partners International

Partner for Success

Page 23: THE NEW JERSEY HEALTHCARE CENTRAL SERVICE ASSOCIATION ANNUAL SEMINAR Todd Eich, CST Director of Materials Management United Surgical Partners International

Growth is in the Challenge